2018-2023 Global Interactive Voice Response System Market Report (Status and Outlook)

September 2018 | 135 pages | ID: 2428DE05A6DEN
LP Information

Abstracts

The report requires updating with new data and is sent in 48 hours after order is placed.

In this report, LP Information studies the present scenario (with the base year being 2017) and the growth prospects of global Interactive Voice Response System market for 2018-2023.

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue.
IVR systems are used to service high call volumes at lower cost. The use of IVR allows callers' queries to be resolved without a live agent. If callers do not find the information they need, the calls may be transferred to a live agent. The approach allows live agents to have more time to deal with complex interactions. When an IVR system answers multiple phone numbers, the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script. IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information and weather conditions.
Over the next five years, LPI(LP Information) projects that Interactive Voice Response System will register a xx% CAGR in terms of revenue, reach US$ xx million by 2023, from US$ xx million in 2017.

This report presents a comprehensive overview, market shares and growth opportunities of Interactive Voice Response System market by product type, application, key companies and key regions.

To calculate the market size, LP Information considers value generated from the sales of the following segments:

Segmentation by product type:

• Speech Based
• Touch-tone Based

Segmentation by application:

• BFSI
• Travel and Hospitality
• Pharma and Healthcare
• Telecommunications
• Government and Public Sector
• Transportation and Logistics
• ITES
• Media, Retail, and E-commerce
• Education

We can also provide the customized separate regional or country-level reports, for the following regions:

• Americas
• United States
• Canada
• Mexico
• Brazil
• APAC
• China
• Japan
• Korea
• Southeast Asia
• India
• Australia
• Europe
• Germany
• France
• UK
• Italy
• Russia
• Spain
• Middle East & Africa
• Egypt
• South Africa
• Israel
• Turkey
• GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major players in the market. The key players covered in this report:

• inContact
• Nuance Communications
• Genesys Telecommunication Laboratories
• 8x8
• AT&T
• Avaya
• Aspect Software Parent
• 24/7 Customer
• Verizon Communications
• Five9
• Cisco Systems
• Convergys Corporation
• West Corporation
• IVR Lab
• NewVoiceMedia

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives

• To study and analyze the global Interactive Voice Response System market size by key regions/countries, product type and application, history data from 2013 to 2017, and forecast to 2023.
• To understand the structure of Interactive Voice Response System market by identifying its various subsegments.
• Focuses on the key global Interactive Voice Response System players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
• To analyze the Interactive Voice Response System with respect to individual growth trends, future prospects, and their contribution to the total market.
• To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
• To project the size of Interactive Voice Response System submarkets, with respect to key regions (along with their respective key countries).
• To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
• To strategically profile the key players and comprehensively analyze their growth strategies.

Contents

1 SCOPE OF THE REPORT

1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered

2 EXECUTIVE SUMMARY

2.1 World Market Overview
  2.1.1 Global Interactive Voice Response System Market Size 2013-2023
  2.1.2 Interactive Voice Response System Market Size CAGR by Region
2.2 Interactive Voice Response System Segment by Type
  2.2.1 Speech Based
  2.2.2 Touch-tone Based
2.3 Interactive Voice Response System Market Size by Type
  2.3.1 Global Interactive Voice Response System Market Size Market Share by Type (2013-2018)
  2.3.2 Global Interactive Voice Response System Market Size Growth Rate by Type (2013-2018)
2.4 Interactive Voice Response System Segment by Application
  2.4.1 BFSI
  2.4.2 Travel and Hospitality
  2.4.3 Pharma and Healthcare
  2.4.4 Telecommunications
  2.4.5 Government and Public Sector
  2.4.6 Transportation and Logistics
  2.4.7 ITES
  2.4.8 Media, Retail, and E-commerce
  2.4.9 Education
2.5 Interactive Voice Response System Market Size by Application
  2.5.1 Global Interactive Voice Response System Market Size Market Share by Application (2013-2018)
  2.5.2 Global Interactive Voice Response System Market Size Growth Rate by Application (2013-2018)

3 GLOBAL INTERACTIVE VOICE RESPONSE SYSTEM BY PLAYERS

3.1 Global Interactive Voice Response System Market Size Market Share by Players
  3.1.1 Global Interactive Voice Response System Market Size by Players (2016-2018)
  3.1.2 Global Interactive Voice Response System Market Size Market Share by Players (2016-2018)
3.2 Global Interactive Voice Response System Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
  3.3.1 Competition Landscape Analysis
  3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2016-2018)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion

4 INTERACTIVE VOICE RESPONSE SYSTEM BY REGIONS

4.1 Interactive Voice Response System Market Size by Regions
4.2 Americas Interactive Voice Response System Market Size Growth
4.3 APAC Interactive Voice Response System Market Size Growth
4.4 Europe Interactive Voice Response System Market Size Growth
4.5 Middle East & Africa Interactive Voice Response System Market Size Growth

5 AMERICAS

5.1 Americas Interactive Voice Response System Market Size by Countries
5.2 Americas Interactive Voice Response System Market Size by Type
5.3 Americas Interactive Voice Response System Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries

6 APAC

6.1 APAC Interactive Voice Response System Market Size by Countries
6.2 APAC Interactive Voice Response System Market Size by Type
6.3 APAC Interactive Voice Response System Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries

7 EUROPE

7.1 Europe Interactive Voice Response System by Countries
7.2 Europe Interactive Voice Response System Market Size by Type
7.3 Europe Interactive Voice Response System Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries

8 MIDDLE EAST & AFRICA

8.1 Middle East & Africa Interactive Voice Response System by Countries
8.2 Middle East & Africa Interactive Voice Response System Market Size by Type
8.3 Middle East & Africa Interactive Voice Response System Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries

9 MARKET DRIVERS, CHALLENGES AND TRENDS

9.1 Market Drivers and Impact
  9.1.1 Growing Demand from Key Regions
  9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends

10 GLOBAL INTERACTIVE VOICE RESPONSE SYSTEM MARKET FORECAST

10.1 Global Interactive Voice Response System Market Size Forecast (2018-2023)
10.2 Global Interactive Voice Response System Forecast by Regions
  10.2.1 Global Interactive Voice Response System Forecast by Regions (2018-2023)
  10.2.2 Americas Market Forecast
  10.2.3 APAC Market Forecast
  10.2.4 Europe Market Forecast
  10.2.5 Middle East & Africa Market Forecast
10.3 Americas Forecast by Countries
  10.3.1 United States Market Forecast
  10.3.2 Canada Market Forecast
  10.3.3 Mexico Market Forecast
  10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
  10.4.1 China Market Forecast
  10.4.2 Japan Market Forecast
  10.4.3 Korea Market Forecast
  10.4.4 Southeast Asia Market Forecast
  10.4.5 India Market Forecast
  10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
  10.5.1 Germany Market Forecast
  10.5.2 France Market Forecast
  10.5.3 UK Market Forecast
  10.5.4 Italy Market Forecast
  10.5.5 Russia Market Forecast
  10.5.6 Spain Market Forecast
10.6 Middle East & Africa Forecast by Countries
  10.6.1 Egypt Market Forecast
  10.6.2 South Africa Market Forecast
  10.6.3 Israel Market Forecast
  10.6.4 Turkey Market Forecast
  10.6.5 GCC Countries Market Forecast
10.7 Global Interactive Voice Response System Forecast by Type
10.8 Global Interactive Voice Response System Forecast by Application

11 KEY PLAYERS ANALYSIS

11.1 inContact
  11.1.1 Company Details
  11.1.2 Interactive Voice Response System Product Offered
  11.1.3 inContact Interactive Voice Response System Revenue, Gross Margin and Market Share (2016-2018)
  11.1.4 Main Business Overview
  11.1.5 inContact News
11.2 Nuance Communications
  11.2.1 Company Details
  11.2.2 Interactive Voice Response System Product Offered
  11.2.3 Nuance Communications Interactive Voice Response System Revenue, Gross Margin and Market Share (2016-2018)
  11.2.4 Main Business Overview
  11.2.5 Nuance Communications News
11.3 Genesys Telecommunication Laboratories
  11.3.1 Company Details
  11.3.2 Interactive Voice Response System Product Offered
  11.3.3 Genesys Telecommunication Laboratories Interactive Voice Response System Revenue, Gross Margin and Market Share (2016-2018)
  11.3.4 Main Business Overview
  11.3.5 Genesys Telecommunication Laboratories News
11.4 8x8
  11.4.1 Company Details
  11.4.2 Interactive Voice Response System Product Offered
  11.4.3 8x8 Interactive Voice Response System Revenue, Gross Margin and Market Share (2016-2018)
  11.4.4 Main Business Overview
  11.4.5 8x8 News
11.5 AT&T
  11.5.1 Company Details
  11.5.2 Interactive Voice Response System Product Offered
  11.5.3 AT&T Interactive Voice Response System Revenue, Gross Margin and Market Share (2016-2018)
  11.5.4 Main Business Overview
  11.5.5 AT&T News
11.6 Avaya
  11.6.1 Company Details
  11.6.2 Interactive Voice Response System Product Offered
  11.6.3 Avaya Interactive Voice Response System Revenue, Gross Margin and Market Share (2016-2018)
  11.6.4 Main Business Overview
  11.6.5 Avaya News
11.7 Aspect Software Parent
  11.7.1 Company Details
  11.7.2 Interactive Voice Response System Product Offered
  11.7.3 Aspect Software Parent Interactive Voice Response System Revenue, Gross Margin and Market Share (2016-2018)
  11.7.4 Main Business Overview
  11.7.5 Aspect Software Parent News
11.8 24/7 Customer
  11.8.1 Company Details
  11.8.2 Interactive Voice Response System Product Offered
  11.8.3 24/7 Customer Interactive Voice Response System Revenue, Gross Margin and Market Share (2016-2018)
  11.8.4 Main Business Overview
  11.8.5 24/7 Customer News
11.9 Verizon Communications
  11.9.1 Company Details
  11.9.2 Interactive Voice Response System Product Offered
  11.9.3 Verizon Communications Interactive Voice Response System Revenue, Gross Margin and Market Share (2016-2018)
  11.9.4 Main Business Overview
  11.9.5 Verizon Communications News
11.10 Five9
  11.10.1 Company Details
  11.10.2 Interactive Voice Response System Product Offered
  11.10.3 Five9 Interactive Voice Response System Revenue, Gross Margin and Market Share (2016-2018)
  11.10.4 Main Business Overview
  11.10.5 Five9 News
11.11 Cisco Systems
11.12 Convergys Corporation
11.13 West Corporation
11.14 IVR Lab
11.15 NewVoiceMedia

12 RESEARCH FINDINGS AND CONCLUSION

List Of Tables

LIST OF TABLES AND FIGURES

Table Product Specifications of Interactive Voice Response System
Figure Interactive Voice Response System Report Years Considered
Figure Market Research Methodology
Figure Global Interactive Voice Response System Market Size Growth Rate 2013-2023 ($ Millions)
Table Interactive Voice Response System Market Size CAGR by Region 2013-2023 ($ Millions)
Table Major Players of Speech Based
Table Major Players of Touch-tone Based
Table Market Size by Type (2013-2018) ($ Millions)
Table Global Interactive Voice Response System Market Size Market Share by Type (2013-2018)
Figure Global Interactive Voice Response System Market Size Market Share by Type (2013-2018)
Figure Global Speech Based Market Size Growth Rate
Figure Global Touch-tone Based Market Size Growth Rate
Figure Interactive Voice Response System Consumed in BFSI
Figure Global Interactive Voice Response System Market: BFSI (2013-2018) ($ Millions)
Figure Global BFSI YoY Growth ($ Millions)
Figure Interactive Voice Response System Consumed in Travel and Hospitality
Figure Global Interactive Voice Response System Market: Travel and Hospitality (2013-2018) ($ Millions)
Figure Global Travel and Hospitality YoY Growth ($ Millions)
Figure Interactive Voice Response System Consumed in Pharma and Healthcare
Figure Global Interactive Voice Response System Market: Pharma and Healthcare (2013-2018) ($ Millions)
Figure Global Pharma and Healthcare YoY Growth ($ Millions)
Figure Interactive Voice Response System Consumed in Telecommunications
Figure Global Interactive Voice Response System Market: Telecommunications (2013-2018) ($ Millions)
Figure Global Telecommunications YoY Growth ($ Millions)
Figure Interactive Voice Response System Consumed in Government and Public Sector
Figure Global Interactive Voice Response System Market: Government and Public Sector (2013-2018) ($ Millions)
Figure Global Government and Public Sector YoY Growth ($ Millions)
Table Global Interactive Voice Response System Market Size by Application (2013-2018) ($ Millions)
Table Global Interactive Voice Response System Market Size Market Share by Application (2013-2018)
Figure Global Interactive Voice Response System Market Size Market Share by Application (2013-2018)
Figure Global Interactive Voice Response System Market Size in BFSI Growth Rate
Figure Global Interactive Voice Response System Market Size in Travel and Hospitality Growth Rate
Figure Global Interactive Voice Response System Market Size in Pharma and Healthcare Growth Rate
Figure Global Interactive Voice Response System Market Size in Telecommunications Growth Rate
Figure Global Interactive Voice Response System Market Size in Government and Public Sector Growth Rate
Figure Global Interactive Voice Response System Market Size in Transportation and Logistics Growth Rate
Figure Global Interactive Voice Response System Market Size in ITES Growth Rate
Figure Global Interactive Voice Response System Market Size in Media, Retail, and E-commerce Growth Rate
Figure Global Interactive Voice Response System Market Size in Education Growth Rate
Table Global Interactive Voice Response System Revenue by Players (2016-2018) ($ Millions)
Table Global Interactive Voice Response System Revenue Market Share by Players (2016-2018)
Figure Global Interactive Voice Response System Revenue Market Share by Players in 2017
Table Global Interactive Voice Response System Key Players Head office and Products Offered
Table Interactive Voice Response System Concentration Ratio (CR3, CR5 and CR10) (2016-2018)
Table Global Interactive Voice Response System Market Size by Regions 2013-2018 ($ Millions)
Table Global Interactive Voice Response System Market Size Market Share by Regions 2013-2018
Figure Global Interactive Voice Response System Market Size Market Share by Regions 2013-2018
Figure Americas Interactive Voice Response System Market Size 2013-2018 ($ Millions)
Figure APAC Interactive Voice Response System Market Size 2013-2018 ($ Millions)
Figure Europe Interactive Voice Response System Market Size 2013-2018 ($ Millions)
Figure Middle East & Africa Interactive Voice Response System Market Size 2013-2018 ($ Millions)
Table Americas Interactive Voice Response System Market Size by Countries (2013-2018) ($ Millions)
Table Americas Interactive Voice Response System Market Size Market Share by Countries (2013-2018)
Figure Americas Interactive Voice Response System Market Size Market Share by Countries in 2017
Table Americas Interactive Voice Response System Market Size by Type (2013-2018) ($ Millions)
Table Americas Interactive Voice Response System Market Size Market Share by Type (2013-2018)
Figure Americas Interactive Voice Response System Market Size Market Share by Type in 2017
Table Americas Interactive Voice Response System Market Size by Application (2013-2018) ($ Millions)
Table Americas Interactive Voice Response System Market Size Market Share by Application (2013-2018)
Figure Americas Interactive Voice Response System Market Size Market Share by Application in 2017
Figure United States Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure Canada Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure Mexico Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Table APAC Interactive Voice Response System Market Size by Countries (2013-2018) ($ Millions)
Table APAC Interactive Voice Response System Market Size Market Share by Countries (2013-2018)
Figure APAC Interactive Voice Response System Market Size Market Share by Countries in 2017
Table APAC Interactive Voice Response System Market Size by Type (2013-2018) ($ Millions)
Table APAC Interactive Voice Response System Market Size Market Share by Type (2013-2018)
Figure APAC Interactive Voice Response System Market Size Market Share by Type in 2017
Table APAC Interactive Voice Response System Market Size by Application (2013-2018) ($ Millions)
Table APAC Interactive Voice Response System Market Size Market Share by Application (2013-2018)
Figure APAC Interactive Voice Response System Market Size Market Share by Application in 2017
Figure China Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure Japan Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure Korea Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure Southeast Asia Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure India Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure Australia Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Table Europe Interactive Voice Response System Market Size by Countries (2013-2018) ($ Millions)
Table Europe Interactive Voice Response System Market Size Market Share by Countries (2013-2018)
Figure Europe Interactive Voice Response System Market Size Market Share by Countries in 2017
Table Europe Interactive Voice Response System Market Size by Type (2013-2018) ($ Millions)
Table Europe Interactive Voice Response System Market Size Market Share by Type (2013-2018)
Figure Europe Interactive Voice Response System Market Size Market Share by Type in 2017
Table Europe Interactive Voice Response System Market Size by Application (2013-2018) ($ Millions)
Table Europe Interactive Voice Response System Market Size Market Share by Application (2013-2018)
Figure Europe Interactive Voice Response System Market Size Market Share by Application in 2017
Figure Germany Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure France Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure UK Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure Italy Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure Russia Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure Spain Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Table Middle East & Africa Interactive Voice Response System Market Size by Countries (2013-2018) ($ Millions)
Table Middle East & Africa Interactive Voice Response System Market Size Market Share by Countries (2013-2018)
Figure Middle East & Africa Interactive Voice Response System Market Size Market Share by Countries in 2017
Table Middle East & Africa Interactive Voice Response System Market Size by Type (2013-2018) ($ Millions)
Table Middle East & Africa Interactive Voice Response System Market Size Market Share by Type (2013-2018)
Figure Middle East & Africa Interactive Voice Response System Market Size Market Share by Type in 2017
Table Middle East & Africa Interactive Voice Response System Market Size by Application (2013-2018) ($ Millions)
Table Middle East & Africa Interactive Voice Response System Market Size Market Share by Application (2013-2018)
Figure Middle East & Africa Interactive Voice Response System Market Size Market Share by Application in 2017
Figure Egypt Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure South Africa Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure Israel Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure Turkey Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure GCC Countries Interactive Voice Response System Market Size Growth 2013-2018 ($ Millions)
Figure Global Interactive Voice Response System arket Size Forecast (2018-2023) ($ Millions)
Table Global Interactive Voice Response System Market Size Forecast by Regions (2018-2023) ($ Millions)
Table Global Interactive Voice Response System Market Size Market Share Forecast by Regions
Figure Americas Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure APAC Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure Europe Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure Middle East & Africa Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure United States Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure Canada Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure Mexico Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure Brazil Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure China Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure Japan Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure Korea Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure Southeast Asia Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure India Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure Australia Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure Germany Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure France Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure UK Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure Italy Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure Russia Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure Spain Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure Egypt Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure South Africa Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure Israel Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure Turkey Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Figure GCC Countries Interactive Voice Response System Market Size 2018-2023 ($ Millions)
Table Global Interactive Voice Response System Market Size Forecast by Type (2018-2023) ($ Millions)
Table Global Interactive Voice Response System Market Size Market Share Forecast by Type (2018-2023)
Table Global Interactive Voice Response System Market Size Forecast by Application (2018-2023) ($ Millions)
Table Global Interactive Voice Response System Market Size Market Share Forecast by Application (2018-2023)
Table inContact Basic Information, Head Office, Major Market Areas and Its Competitors
Table inContact Interactive Voice Response System Revenue and Gross Margin (2016-2018)
Figure inContact Interactive Voice Response System Market Share (2016-2018)
Table Nuance Communications Basic Information, Head Office, Major Market Areas and Its Competitors
Table Nuance Communications Interactive Voice Response System Revenue and Gross Margin (2016-2018)
Figure Nuance Communications Interactive Voice Response System Market Share (2016-2018)
Table Genesys Telecommunication Laboratories Basic Information, Head Office, Major Market Areas and Its Competitors
Table Genesys Telecommunication Laboratories Interactive Voice Response System Revenue and Gross Margin (2016-2018)
Figure Genesys Telecommunication Laboratories Interactive Voice Response System Market Share (2016-2018)
Table 8x8 Basic Information, Head Office, Major Market Areas and Its Competitors
Table 8x8 Interactive Voice Response System Revenue and Gross Margin (2016-2018)
Figure 8x8 Interactive Voice Response System Market Share (2016-2018)
Table AT&T Basic Information, Head Office, Major Market Areas and Its Competitors
Table AT&T Interactive Voice Response System Revenue and Gross Margin (2016-2018)
Figure AT&T Interactive Voice Response System Market Share (2016-2018)
Table Avaya Basic Information, Head Office, Major Market Areas and Its Competitors
Table Avaya Interactive Voice Response System Revenue and Gross Margin (2016-2018)
Figure Avaya Interactive Voice Response System Market Share (2016-2018)
Table Aspect Software Parent Basic Information, Head Office, Major Market Areas and Its Competitors
Table Aspect Software Parent Interactive Voice Response System Revenue and Gross Margin (2016-2018)
Figure Aspect Software Parent Interactive Voice Response System Market Share (2016-2018)
Table 24/7 Customer Basic Information, Head Office, Major Market Areas and Its Competitors
Table 24/7 Customer Interactive Voice Response System Revenue and Gross Margin (2016-2018)
Figure 24/7 Customer Interactive Voice Response System Market Share (2016-2018)
Table Verizon Communications Basic Information, Head Office, Major Market Areas and Its Competitors
Table Verizon Communications Interactive Voice Response System Revenue and Gross Margin (2016-2018)
Figure Verizon Communications Interactive Voice Response System Market Share (2016-2018)
Table Five9 Basic Information, Head Office, Major Market Areas and Its Competitors
Table Five9 Interactive Voice Response System Revenue and Gross Margin (2016-2018)
Figure Five9 Interactive Voice Response System Market Share (2016-2018)
Table Cisco Systems Basic Information, Head Office, Major Market Areas and Its Competitors
Table Convergys Corporation Basic Information, Head Office, Major Market Areas and Its Competitors
Table West Corporation Basic Information, Head Office, Major Market Areas and Its Competitors
Table IVR Lab Basic Information, Head Office, Major Market Areas and Its Competitors
Table NewVoiceMedia Basic Information, Head Office, Major Market Areas and Its Competitors