2018-2023 Global Customer Experience Management (CEM) Market Report (Status and Outlook)

October 2018 | 118 pages | ID: 2ABCD36A593EN
LP Information

Abstracts

The report requires updating with new data and is sent in 48 hours after order is placed.

In this report, LP Information studies the present scenario (with the base year being 2017) and the growth prospects of global Customer Experience Management (CEM) market for 2018-2023.

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.
Customer experience is created by the contribution of not only the customers' values but also by the contribution of the company providing the experience.
Over the next five years, LPI(LP Information) projects that Customer Experience Management (CEM) will register a xx% CAGR in terms of revenue, reach US$ xx million by 2023, from US$ xx million in 2017.

This report presents a comprehensive overview, market shares and growth opportunities of Customer Experience Management (CEM) market by product type, application, key companies and key regions.

To calculate the market size, LP Information considers value generated from the sales of the following segments:

Segmentation by product type:

• Enterprise Feedback Management Software
• Speech Analytics
• Web Analytics
• Other Analytics

Segmentation by application:

• BFSI
• Retail
• Healthcare
• IT & Telecom
• Manufacturing
• Government
• Energy & Utilities
• Others

We can also provide the customized separate regional or country-level reports, for the following regions:

• Americas
• United States
• Canada
• Mexico
• Brazil
• APAC
• China
• Japan
• Korea
• Southeast Asia
• India
• Australia
• Europe
• Germany
• France
• UK
• Italy
• Russia
• Spain
• Middle East & Africa
• Egypt
• South Africa
• Israel
• Turkey
• GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major players in the market. The key players covered in this report:

• IBM
• Oracle
• Adobe Systems
• Nokia Networks
• Avaya

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives

• To study and analyze the global Customer Experience Management (CEM) market size by key regions/countries, product type and application, history data from 2013 to 2017, and forecast to 2023.
• To understand the structure of Customer Experience Management (CEM) market by identifying its various subsegments.
• Focuses on the key global Customer Experience Management (CEM) players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
• To analyze the Customer Experience Management (CEM) with respect to individual growth trends, future prospects, and their contribution to the total market.
• To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
• To project the size of Customer Experience Management (CEM) submarkets, with respect to key regions (along with their respective key countries).
• To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
• To strategically profile the key players and comprehensively analyze their growth strategies.

Contents

1 SCOPE OF THE REPORT

1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered

2 EXECUTIVE SUMMARY

2.1 World Market Overview
  2.1.1 Global Customer Experience Management (CEM) Market Size 2013-2023
  2.1.2 Customer Experience Management (CEM) Market Size CAGR by Region
2.2 Customer Experience Management (CEM) Segment by Type
  2.2.1 Enterprise Feedback Management Software
  2.2.2 Speech Analytics
  2.2.3 Text Analytics
  2.2.4 Web Analytics
  2.2.5 Other Analytics
2.3 Customer Experience Management (CEM) Market Size by Type
  2.3.1 Global Customer Experience Management (CEM) Market Size Market Share by Type (2013-2018)
  2.3.2 Global Customer Experience Management (CEM) Market Size Growth Rate by Type (2013-2018)
2.4 Customer Experience Management (CEM) Segment by Application
  2.4.1 BFSI
  2.4.2 Retail
  2.4.3 Healthcare
  2.4.4 IT & Telecom
  2.4.5 Manufacturing
  2.4.6 Government
  2.4.7 Energy & Utilities
  2.4.8 Others
2.5 Customer Experience Management (CEM) Market Size by Application
  2.5.1 Global Customer Experience Management (CEM) Market Size Market Share by Application (2013-2018)
  2.5.2 Global Customer Experience Management (CEM) Market Size Growth Rate by Application (2013-2018)

3 GLOBAL CUSTOMER EXPERIENCE MANAGEMENT (CEM) BY PLAYERS

3.1 Global Customer Experience Management (CEM) Market Size Market Share by Players
  3.1.1 Global Customer Experience Management (CEM) Market Size by Players (2016-2018)
  3.1.2 Global Customer Experience Management (CEM) Market Size Market Share by Players (2016-2018)
3.2 Global Customer Experience Management (CEM) Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
  3.3.1 Competition Landscape Analysis
  3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2016-2018)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion

4 CUSTOMER EXPERIENCE MANAGEMENT (CEM) BY REGIONS

4.1 Customer Experience Management (CEM) Market Size by Regions
4.2 Americas Customer Experience Management (CEM) Market Size Growth
4.3 APAC Customer Experience Management (CEM) Market Size Growth
4.4 Europe Customer Experience Management (CEM) Market Size Growth
4.5 Middle East & Africa Customer Experience Management (CEM) Market Size Growth

5 AMERICAS

5.1 Americas Customer Experience Management (CEM) Market Size by Countries
5.2 Americas Customer Experience Management (CEM) Market Size by Type
5.3 Americas Customer Experience Management (CEM) Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries

6 APAC

6.1 APAC Customer Experience Management (CEM) Market Size by Countries
6.2 APAC Customer Experience Management (CEM) Market Size by Type
6.3 APAC Customer Experience Management (CEM) Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries

7 EUROPE

7.1 Europe Customer Experience Management (CEM) by Countries
7.2 Europe Customer Experience Management (CEM) Market Size by Type
7.3 Europe Customer Experience Management (CEM) Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries

8 MIDDLE EAST & AFRICA

8.1 Middle East & Africa Customer Experience Management (CEM) by Countries
8.2 Middle East & Africa Customer Experience Management (CEM) Market Size by Type
8.3 Middle East & Africa Customer Experience Management (CEM) Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries

9 MARKET DRIVERS, CHALLENGES AND TRENDS

9.1 Market Drivers and Impact
  9.1.1 Growing Demand from Key Regions
  9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends

10 GLOBAL CUSTOMER EXPERIENCE MANAGEMENT (CEM) MARKET FORECAST

10.1 Global Customer Experience Management (CEM) Market Size Forecast (2018-2023)
10.2 Global Customer Experience Management (CEM) Forecast by Regions
  10.2.1 Global Customer Experience Management (CEM) Forecast by Regions (2018-2023)
  10.2.2 Americas Market Forecast
  10.2.3 APAC Market Forecast
  10.2.4 Europe Market Forecast
  10.2.5 Middle East & Africa Market Forecast
10.3 Americas Forecast by Countries
  10.3.1 United States Market Forecast
  10.3.2 Canada Market Forecast
  10.3.3 Mexico Market Forecast
  10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
  10.4.1 China Market Forecast
  10.4.2 Japan Market Forecast
  10.4.3 Korea Market Forecast
  10.4.4 Southeast Asia Market Forecast
  10.4.5 India Market Forecast
  10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
  10.5.1 Germany Market Forecast
  10.5.2 France Market Forecast
  10.5.3 UK Market Forecast
  10.5.4 Italy Market Forecast
  10.5.5 Russia Market Forecast
  10.5.6 Spain Market Forecast
10.6 Middle East & Africa Forecast by Countries
  10.6.1 Egypt Market Forecast
  10.6.2 South Africa Market Forecast
  10.6.3 Israel Market Forecast
  10.6.4 Turkey Market Forecast
  10.6.5 GCC Countries Market Forecast
10.7 Global Customer Experience Management (CEM) Forecast by Type
10.8 Global Customer Experience Management (CEM) Forecast by Application

11 KEY PLAYERS ANALYSIS

11.1 IBM
  11.1.1 Company Details
  11.1.2 Customer Experience Management (CEM) Product Offered
  11.1.3 IBM Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2016-2018)
  11.1.4 Main Business Overview
  11.1.5 IBM News
11.2 Oracle
  11.2.1 Company Details
  11.2.2 Customer Experience Management (CEM) Product Offered
  11.2.3 Oracle Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2016-2018)
  11.2.4 Main Business Overview
  11.2.5 Oracle News
11.3 Adobe Systems
  11.3.1 Company Details
  11.3.2 Customer Experience Management (CEM) Product Offered
  11.3.3 Adobe Systems Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2016-2018)
  11.3.4 Main Business Overview
  11.3.5 Adobe Systems News
11.4 Nokia Networks
  11.4.1 Company Details
  11.4.2 Customer Experience Management (CEM) Product Offered
  11.4.3 Nokia Networks Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2016-2018)
  11.4.4 Main Business Overview
  11.4.5 Nokia Networks News
11.5 Avaya
  11.5.1 Company Details
  11.5.2 Customer Experience Management (CEM) Product Offered
  11.5.3 Avaya Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2016-2018)
  11.5.4 Main Business Overview
  11.5.5 Avaya News

12 RESEARCH FINDINGS AND CONCLUSION

List Of Tables

LIST OF TABLES AND FIGURES

Table Product Specifications of Customer Experience Management (CEM)
Figure Customer Experience Management (CEM) Report Years Considered
Figure Market Research Methodology
Figure Global Customer Experience Management (CEM) Market Size Growth Rate 2013-2023 ($ Millions)
Table Customer Experience Management (CEM) Market Size CAGR by Region 2013-2023 ($ Millions)
Table Major Players of Enterprise Feedback Management Software
Table Major Players of Speech Analytics
Table Major Players of Text Analytics
Table Major Players of Web Analytics
Table Major Players of Other Analytics
Table Market Size by Type (2013-2018) ($ Millions)
Table Global Customer Experience Management (CEM) Market Size Market Share by Type (2013-2018)
Figure Global Customer Experience Management (CEM) Market Size Market Share by Type (2013-2018)
Figure Global Enterprise Feedback Management Software Market Size Growth Rate
Figure Global Speech Analytics Market Size Growth Rate
Figure Global Text Analytics Market Size Growth Rate
Figure Global Web Analytics Market Size Growth Rate
Figure Global Other Analytics Market Size Growth Rate
Figure Customer Experience Management (CEM) Consumed in BFSI
Figure Global Customer Experience Management (CEM) Market: BFSI (2013-2018) ($ Millions)
Figure Global BFSI YoY Growth ($ Millions)
Figure Customer Experience Management (CEM) Consumed in Retail
Figure Global Customer Experience Management (CEM) Market: Retail (2013-2018) ($ Millions)
Figure Global Retail YoY Growth ($ Millions)
Figure Customer Experience Management (CEM) Consumed in Healthcare
Figure Global Customer Experience Management (CEM) Market: Healthcare (2013-2018) ($ Millions)
Figure Global Healthcare YoY Growth ($ Millions)
Figure Customer Experience Management (CEM) Consumed in IT & Telecom
Figure Global Customer Experience Management (CEM) Market: IT & Telecom (2013-2018) ($ Millions)
Figure Global IT & Telecom YoY Growth ($ Millions)
Figure Customer Experience Management (CEM) Consumed in Manufacturing
Figure Global Customer Experience Management (CEM) Market: Manufacturing (2013-2018) ($ Millions)
Figure Global Manufacturing YoY Growth ($ Millions)
Table Global Customer Experience Management (CEM) Market Size by Application (2013-2018) ($ Millions)
Table Global Customer Experience Management (CEM) Market Size Market Share by Application (2013-2018)
Figure Global Customer Experience Management (CEM) Market Size Market Share by Application (2013-2018)
Figure Global Customer Experience Management (CEM) Market Size in BFSI Growth Rate
Figure Global Customer Experience Management (CEM) Market Size in Retail Growth Rate
Figure Global Customer Experience Management (CEM) Market Size in Healthcare Growth Rate
Figure Global Customer Experience Management (CEM) Market Size in IT & Telecom Growth Rate
Figure Global Customer Experience Management (CEM) Market Size in Manufacturing Growth Rate
Figure Global Customer Experience Management (CEM) Market Size in Government Growth Rate
Figure Global Customer Experience Management (CEM) Market Size in Energy & Utilities Growth Rate
Figure Global Customer Experience Management (CEM) Market Size in Others Growth Rate
Table Global Customer Experience Management (CEM) Revenue by Players (2016-2018) ($ Millions)
Table Global Customer Experience Management (CEM) Revenue Market Share by Players (2016-2018)
Figure Global Customer Experience Management (CEM) Revenue Market Share by Players in 2017
Table Global Customer Experience Management (CEM) Key Players Head office and Products Offered
Table Customer Experience Management (CEM) Concentration Ratio (CR3, CR5 and CR10) (2016-2018)
Table Global Customer Experience Management (CEM) Market Size by Regions 2013-2018 ($ Millions)
Table Global Customer Experience Management (CEM) Market Size Market Share by Regions 2013-2018
Figure Global Customer Experience Management (CEM) Market Size Market Share by Regions 2013-2018
Figure Americas Customer Experience Management (CEM) Market Size 2013-2018 ($ Millions)
Figure APAC Customer Experience Management (CEM) Market Size 2013-2018 ($ Millions)
Figure Europe Customer Experience Management (CEM) Market Size 2013-2018 ($ Millions)
Figure Middle East & Africa Customer Experience Management (CEM) Market Size 2013-2018 ($ Millions)
Table Americas Customer Experience Management (CEM) Market Size by Countries (2013-2018) ($ Millions)
Table Americas Customer Experience Management (CEM) Market Size Market Share by Countries (2013-2018)
Figure Americas Customer Experience Management (CEM) Market Size Market Share by Countries in 2017
Table Americas Customer Experience Management (CEM) Market Size by Type (2013-2018) ($ Millions)
Table Americas Customer Experience Management (CEM) Market Size Market Share by Type (2013-2018)
Figure Americas Customer Experience Management (CEM) Market Size Market Share by Type in 2017
Table Americas Customer Experience Management (CEM) Market Size by Application (2013-2018) ($ Millions)
Table Americas Customer Experience Management (CEM) Market Size Market Share by Application (2013-2018)
Figure Americas Customer Experience Management (CEM) Market Size Market Share by Application in 2017
Figure United States Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure Canada Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure Mexico Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Table APAC Customer Experience Management (CEM) Market Size by Countries (2013-2018) ($ Millions)
Table APAC Customer Experience Management (CEM) Market Size Market Share by Countries (2013-2018)
Figure APAC Customer Experience Management (CEM) Market Size Market Share by Countries in 2017
Table APAC Customer Experience Management (CEM) Market Size by Type (2013-2018) ($ Millions)
Table APAC Customer Experience Management (CEM) Market Size Market Share by Type (2013-2018)
Figure APAC Customer Experience Management (CEM) Market Size Market Share by Type in 2017
Table APAC Customer Experience Management (CEM) Market Size by Application (2013-2018) ($ Millions)
Table APAC Customer Experience Management (CEM) Market Size Market Share by Application (2013-2018)
Figure APAC Customer Experience Management (CEM) Market Size Market Share by Application in 2017
Figure China Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure Japan Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure Korea Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure Southeast Asia Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure India Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure Australia Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Table Europe Customer Experience Management (CEM) Market Size by Countries (2013-2018) ($ Millions)
Table Europe Customer Experience Management (CEM) Market Size Market Share by Countries (2013-2018)
Figure Europe Customer Experience Management (CEM) Market Size Market Share by Countries in 2017
Table Europe Customer Experience Management (CEM) Market Size by Type (2013-2018) ($ Millions)
Table Europe Customer Experience Management (CEM) Market Size Market Share by Type (2013-2018)
Figure Europe Customer Experience Management (CEM) Market Size Market Share by Type in 2017
Table Europe Customer Experience Management (CEM) Market Size by Application (2013-2018) ($ Millions)
Table Europe Customer Experience Management (CEM) Market Size Market Share by Application (2013-2018)
Figure Europe Customer Experience Management (CEM) Market Size Market Share by Application in 2017
Figure Germany Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure France Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure UK Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure Italy Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure Russia Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure Spain Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Table Middle East & Africa Customer Experience Management (CEM) Market Size by Countries (2013-2018) ($ Millions)
Table Middle East & Africa Customer Experience Management (CEM) Market Size Market Share by Countries (2013-2018)
Figure Middle East & Africa Customer Experience Management (CEM) Market Size Market Share by Countries in 2017
Table Middle East & Africa Customer Experience Management (CEM) Market Size by Type (2013-2018) ($ Millions)
Table Middle East & Africa Customer Experience Management (CEM) Market Size Market Share by Type (2013-2018)
Figure Middle East & Africa Customer Experience Management (CEM) Market Size Market Share by Type in 2017
Table Middle East & Africa Customer Experience Management (CEM) Market Size by Application (2013-2018) ($ Millions)
Table Middle East & Africa Customer Experience Management (CEM) Market Size Market Share by Application (2013-2018)
Figure Middle East & Africa Customer Experience Management (CEM) Market Size Market Share by Application in 2017
Figure Egypt Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure South Africa Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure Israel Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure Turkey Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure GCC Countries Customer Experience Management (CEM) Market Size Growth 2013-2018 ($ Millions)
Figure Global Customer Experience Management (CEM) arket Size Forecast (2018-2023) ($ Millions)
Table Global Customer Experience Management (CEM) Market Size Forecast by Regions (2018-2023) ($ Millions)
Table Global Customer Experience Management (CEM) Market Size Market Share Forecast by Regions
Figure Americas Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure APAC Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure Europe Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure Middle East & Africa Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure United States Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure Canada Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure Mexico Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure Brazil Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure China Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure Japan Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure Korea Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure Southeast Asia Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure India Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure Australia Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure Germany Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure France Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure UK Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure Italy Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure Russia Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure Spain Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure Egypt Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure South Africa Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure Israel Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure Turkey Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Figure GCC Countries Customer Experience Management (CEM) Market Size 2018-2023 ($ Millions)
Table Global Customer Experience Management (CEM) Market Size Forecast by Type (2018-2023) ($ Millions)
Table Global Customer Experience Management (CEM) Market Size Market Share Forecast by Type (2018-2023)
Table Global Customer Experience Management (CEM) Market Size Forecast by Application (2018-2023) ($ Millions)
Table Global Customer Experience Management (CEM) Market Size Market Share Forecast by Application (2018-2023)
Table IBM Basic Information, Head Office, Major Market Areas and Its Competitors
Table IBM Customer Experience Management (CEM) Revenue and Gross Margin (2016-2018)
Figure IBM Customer Experience Management (CEM) Market Share (2016-2018)
Table Oracle Basic Information, Head Office, Major Market Areas and Its Competitors
Table Oracle Customer Experience Management (CEM) Revenue and Gross Margin (2016-2018)
Figure Oracle Customer Experience Management (CEM) Market Share (2016-2018)
Table Adobe Systems Basic Information, Head Office, Major Market Areas and Its Competitors
Table Adobe Systems Customer Experience Management (CEM) Revenue and Gross Margin (2016-2018)
Figure Adobe Systems Customer Experience Management (CEM) Market Share (2016-2018)
Table Nokia Networks Basic Information, Head Office, Major Market Areas and Its Competitors
Table Nokia Networks Customer Experience Management (CEM) Revenue and Gross Margin (2016-2018)
Figure Nokia Networks Customer Experience Management (CEM) Market Share (2016-2018)
Table Avaya Basic Information, Head Office, Major Market Areas and Its Competitors
Table Avaya Customer Experience Management (CEM) Revenue and Gross Margin (2016-2018)
Figure Avaya Customer Experience Management (CEM) Market Share (2016-2018)