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2017-2022 United States Social Customer Relationship Management (CRM) Software Market Report (Status and Outlook)

October 2017 | 118 pages | ID: 25CA904E5C1EN
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In 2016, the Social Customer Relationship Management (CRM) Software market size was xx million USD in United States, and it will be xx million USD in 2022, with a CAGR of xx% between 2016 and 2022.

In United States market, the top players include
  • IBM
  • Jive Software
  • Lithium
  • Oracle
  • Salesforce
  • Microsoft
  • Netsuite
  • Pegasystems
  • Sap
  • SugarCRM
Split by product types/category, covering
  • Social Monitoring and Social Listening
  • Social Mapping
  • Social Middleware
  • Social Management
  • Social Measurement
Split by applications/end use industries, covers
  • Customer Service and Support
  • Marketing
  • Sales
  • Others
1 SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOFTWARE MARKET OVERVIEW

1.1 Product Overview and Scope of Social Customer Relationship Management (CRM) Software
1.2 Social Customer Relationship Management (CRM) Software Market Segment by Types
  1.2.1 United States Social Customer Relationship Management (CRM) Software Sales Present Situation and Outlook by Types (2012-2022)
  1.2.2 United States Social Customer Relationship Management (CRM) Software Sales Market Share by Types in 2016
  1.2.3 Social Monitoring and Social Listening
    1.2.3.1 Major Players of Social Monitoring and Social Listening
  1.2.4 Social Mapping
    1.2.4.1 Major Players of Social Mapping
  1.2.5 Social Middleware
    1.2.5.1 Major Players of Social Middleware
  1.2.6 Social Management
    1.2.6.1 Major Players of Social Management
  1.2.7 Social Measurement
    1.2.7.1 Major Players of Social Measurement
1.3 United States Social Customer Relationship Management (CRM) Software Market Segment by Applications/End Use Industries
  1.3.1 United States Social Customer Relationship Management (CRM) Software Sales Present Situation and Outlook by Applications/End Industrials (2012-2022)
  1.3.2 United States Social Customer Relationship Management (CRM) Software Sales Market Share by Applications in 2016
  1.3.2 Customer Service and Support
  1.3.3 Marketing
  1.3.4 Sales
  1.3.5 Others
1.4 United States Social Customer Relationship Management (CRM) Software Overview and Market Size (Value) (2012-2022)
  1.4.1 United States Market Social Customer Relationship Management (CRM) Software Overview
  1.4.2 United States Social Customer Relationship Management (CRM) Software Market Size (Value and Volume) Status and Forecast (2012-2022)

2 UNITED STATES SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOFTWARE SALES, REVENUE (VALUE) AND MARKET SHARE BY PLAYERS

2.1 United States Social Customer Relationship Management (CRM) Software Sales and Market Share (2012-2017) by Players
2.2 United States Social Customer Relationship Management (CRM) Software Revenue and Market Share by Players (2012-2017)
2.3 United States Social Customer Relationship Management (CRM) Software Average Price by Players in 2016
2.4 United States Social Customer Relationship Management (CRM) Software Manufacturing Base Distribution, Sales Area, Product Types by Players
2.5 Social Customer Relationship Management (CRM) Software Market Competitive Situation and Trends
  2.5.1 Social Customer Relationship Management (CRM) Software Market Concentration Rate
  2.5.2 Social Customer Relationship Management (CRM) Software Market Share of Top 3 and Top 5 Players
  2.5.3 Mergers & Acquisitions, Expansion

3 UNITED STATES SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOFTWARE SALES, REVENUE (VALUE) BY TYPE AND APPLICATION (2012-2017)

3.1 United States Social Customer Relationship Management (CRM) Software Sales, Revenue, Market Share and Price by Type (2012-2017)
  3.1.1 United States Social Customer Relationship Management (CRM) Software Sales and Market Share by Type (2012-2017)
  3.1.2 United States Social Customer Relationship Management (CRM) Software Revenue and Market Share by Type (2012-2017)
  3.1.3 United States Social Customer Relationship Management (CRM) Software Price by Type (2012-2017)
3.2 United States Social Customer Relationship Management (CRM) Software Sales and Market Share by Application (2012-2017)
3.3 United States Market Social Customer Relationship Management (CRM) Software Sales, Revenue (Million USD), Price and Gross Margin (2012-2017)

4 UNITED STATES SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOFTWARE PLAYERS PROFILES AND SALES DATA

4.1 IBM
  4.1.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.1.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification
    4.1.2.1 Type
    4.1.2.2 Type
  4.1.3 IBM Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
  4.1.4 Main Business/Business Overview
  4.1.5 IBM News
4.2 Jive Software
  4.2.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.2.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification
    4.2.2.1 Type
    4.2.2.2 Type
  4.2.3 Jive Software Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
  4.2.4 Main Business/Business Overview
  4.2.5 Jive Software News
4.3 Lithium
  4.3.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.3.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification
    4.3.2.1 Type
    4.3.2.2 Type
  4.3.3 Lithium Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
  4.3.4 Main Business/Business Overview
  4.3.5 Lithium News
4.4 Oracle
  4.4.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.4.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification
    4.4.2.1 Type
    4.4.2.2 Type
  4.4.3 Oracle Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
  4.4.4 Main Business/Business Overview
  4.4.5 Oracle News
4.5 Salesforce
  4.5.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.5.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification
    4.5.2.1 Type
    4.5.2.2 Type
  4.5.3 Salesforce Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
  4.5.4 Main Business/Business Overview
  4.5.5 Salesforce News
4.6 Microsoft
  4.6.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.6.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification
    4.6.2.1 Type
    4.6.2.2 Type
  4.6.3 Microsoft Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
  4.6.4 Main Business/Business Overview
  4.6.5 Microsoft News
4.7 Netsuite
  4.7.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.7.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification
    4.7.2.1 Type
    4.7.2.2 Type
  4.7.3 Netsuite Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
  4.7.4 Main Business/Business Overview
  4.7.5 Netsuite News
4.8 Pegasystems
  4.8.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.8.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification
    4.8.2.1 Type
    4.8.2.2 Type
  4.8.3 Pegasystems Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
  4.8.4 Main Business/Business Overview
  4.8.5 Pegasystems News
4.9 Sap
  4.9.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.9.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification
    9.9.2.1 Type
    9.9.2.2 Type
  4.9.3 Sap Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
  4.9.4 Main Business/Business Overview
  4.9.5 Sap News
4.10 SugarCRM
  4.10.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.10.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification
    4.10.2.1 Type
    4.10.2.2 Type
  4.10.3 SugarCRM Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
  4.10.4 Main Business/Business Overview
  4.10.5 SugarCRM News

5 UNITED STATES SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOFTWARE MARKET FORECAST (2017-2022)

5.1 United States Social Customer Relationship Management (CRM) Software Sales, Revenue and Price Forecast (2017-2022)
  5.1.1 United States Social Customer Relationship Management (CRM) Software Sales and Growth Rate Forecast (2017-2022)
  5.1.2 United States Social Customer Relationship Management (CRM) Software Revenue and Growth Rate Forecast (2017-2022)
  5.1.3 United States Social Customer Relationship Management (CRM) Software Price Trend Forecast (2017-2022)
5.2 United States Social Customer Relationship Management (CRM) Software Sales Forecast by Type (2017-2022)
5.3 United States Social Customer Relationship Management (CRM) Software Sales Forecast by Application (2017-2022)

6 PRODUCTION COST ANALYSIS OF SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOFTWARE

6.1 Main Raw Materials of Social Customer Relationship Management (CRM) Software
  6.1.1 List of Social Customer Relationship Management (CRM) Software Main Raw Materials
  6.1.2 Social Customer Relationship Management (CRM) Software Main Raw Materials Price Analysis
  6.1.3 Social Customer Relationship Management (CRM) Software Raw Materials Major Suppliers
  6.1.4 Social Customer Relationship Management (CRM) Software Main Raw Materials Market Concentration Rate
6.2 Production Cost Structure of Social Customer Relationship Management (CRM) Software
  6.2.1 Raw Materials
  6.2.2 Labor Cost
  6.2.3 Production Expenses
6.3 Social Customer Relationship Management (CRM) Software Manufacturing Process/Method

7 VALUE CHAIN, PURCHASING STRATEGY AND DOWNSTREAM BUYERS

7.1 Social Customer Relationship Management (CRM) Software Value Chain Analysis
7.2 Upstream Raw Materials Purchasing
7.3 Raw Materials Sources of Social Customer Relationship Management (CRM) Software Major Players in 2016
7.4 Downstream Buyers

8 MARKETING STRATEGY ANALYSIS, DISTRIBUTORS/TRADERS

8.1 Sales Channel
  8.1.1 Direct Sales
  8.1.2 Indirect Sales
  8.1.3 Sales Channel Development Trend
8.2 Product Market Positioning
  8.2.1 Pricing Strategy
  8.2.2 Brand Strategy
  8.2.3 Target Client
8.3 Social Customer Relationship Management (CRM) Software Distributors/Traders List in United States

9 MARKET INFLUENCES FACTORS ANALYSIS

9.1 Changes from the Related Industries
9.2 Substitutes Threat
9.3 Customer Preference Change
9.4 Economic/Political Environmental Change
9.5 Upstream and Downstream Fluctuation

10 RESEARCH FINDINGS AND CONCLUSION

11 APPENDIX

11.1 Methodology
11.2 Data Source
LIST OF TABLES AND FIGURES

Figure Picture of Social Customer Relationship Management (CRM) Software
Table Product Specifications of Social Customer Relationship Management (CRM) Software
Figure United States Social Customer Relationship Management (CRM) Software Sales (volume) for Each Type (2012-2022)
Figure United States Social Customer Relationship Management (CRM) Software Sales Market Share by Types in 2016
Table Types of Social Customer Relationship Management (CRM) Software
Figure Product Picture of Social Monitoring and Social Listening
Table Major Players of Social Monitoring and Social Listening
Figure Product Picture of Social Mapping
Table Major Players of Social Mapping
Figure Product Picture of Social Middleware
Table Major Players of Social Middleware
Figure Product Picture of Social Management
Table Major Players of Social Management
Figure Product Picture of Social Measurement
Table Major Players of Social Measurement
Figure United States Social Customer Relationship Management (CRM) Software Sales Present Situation and Outlook by Applications (2012-2022)
Figure United States Social Customer Relationship Management (CRM) Software Sales Market Share by Applications in 2016
Table Applications of Social Customer Relationship Management (CRM) Software
Figure Customer Service and Support Examples
Figure Marketing Examples
Figure Sales Examples
Figure Others Examples
Figure United States Social Customer Relationship Management (CRM) Software Revenue (Million USD) Status and Forecast (2012-2022)
Figure United States Social Customer Relationship Management (CRM) Software Sales (Volume) Status and Forecast (2012-2022)
Table United States Social Customer Relationship Management (CRM) Software Sales by Players (2012-2017)
Table United States Social Customer Relationship Management (CRM) Software Sales Market Share (%) by Players (2012-2017)
Figure United States Social Customer Relationship Management (CRM) Software Sales Share by Players in 2016
Figure United States Social Customer Relationship Management (CRM) Software Sales Share by Players in 2017
Table United States Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Players (2012-2017)
Table United States Social Customer Relationship Management (CRM) Software Revenue Market Share (%) by Players (2012-2017)
Figure United States Social Customer Relationship Management (CRM) Software Revenue Share by Players in 2016
Figure United States Social Customer Relationship Management (CRM) Software Revenue Share by Players in 2017
Figure United States Social Customer Relationship Management (CRM) Software Average Price by Players in 2016
Table United States Social Customer Relationship Management (CRM) Software Manufacturing Base Distribution and Sales Area by Players
Table Players Social Customer Relationship Management (CRM) Software Product Types
Figure Social Customer Relationship Management (CRM) Software Market Share of Top 3 Players
Figure Social Customer Relationship Management (CRM) Software Market Share of Top 5 Players
Table United States Social Customer Relationship Management (CRM) Software Sales by Type (2012-2017)
Table United States Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017)
Figure United States Social Customer Relationship Management (CRM) Software Sales Market Share by Type 2016
Figure 2016 United States Social Customer Relationship Management (CRM) Software Sales Market Share by Type
Table United States Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Type (2012-2017)
Table United States Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017)
Figure United States Social Customer Relationship Management (CRM) Software Revenue Market Share by Type 2016
Figure 2016 United States Social Customer Relationship Management (CRM) Software Revenue Market Share by Type
Table United States Social Customer Relationship Management (CRM) Software Price by Type (2012-2017)
Table United States Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017)
Table United States Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017)
Figure United States Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017)
Figure 2016 United States Social Customer Relationship Management (CRM) Software Sales Market Share by Application
Table United States Market Social Customer Relationship Management (CRM) Software Sales, Revenue (Million USD), Price and Gross Margin (2012-2017)
Table IBM Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
Figure IBM Social Customer Relationship Management (CRM) Software Market Share (2012-2017)
Table Jive Software Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Jive Software Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Jive Software Social Customer Relationship Management (CRM) Software Market Share (2012-2017)
Table Lithium Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Lithium Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Lithium Social Customer Relationship Management (CRM) Software Market Share (2012-2017)
Table Oracle Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Oracle Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Oracle Social Customer Relationship Management (CRM) Software Market Share (2012-2017)
Table Salesforce Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Salesforce Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Salesforce Social Customer Relationship Management (CRM) Software Market Share (2012-2017)
Table Microsoft Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Microsoft Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Microsoft Social Customer Relationship Management (CRM) Software Market Share (2012-2017)
Table Netsuite Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Netsuite Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Netsuite Social Customer Relationship Management (CRM) Software Market Share (2012-2017)
Table Pegasystems Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Pegasystems Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Pegasystems Social Customer Relationship Management (CRM) Software Market Share (2012-2017)
Table Sap Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Sap Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Sap Social Customer Relationship Management (CRM) Software Market Share (2012-2017)
Table SugarCRM Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table SugarCRM Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017)
Figure SugarCRM Social Customer Relationship Management (CRM) Software Market Share (2012-2017)
Figure United States Social Customer Relationship Management (CRM) Software Sales and Growth Rate Forecast (2017-2022)
Figure United States Social Customer Relationship Management (CRM) Software Revenue and Growth Rate Forecast (2017-2022)
Figure United States Social Customer Relationship Management (CRM) Software Price Trend Forecast (2017-2022)
Table United States Social Customer Relationship Management (CRM) Software Sales Forecast by Type (2017-2022)
Figure United States Social Customer Relationship Management (CRM) Software Sales Market Share Forecast by Type (2017-2022)
Figure United States Social Customer Relationship Management (CRM) Software Sales Market Share Forecast by Type in 2022
Table United States Social Customer Relationship Management (CRM) Software Sales Forecast by Application (2017-2022)
Figure United States Social Customer Relationship Management (CRM) Software Sales Market Share Forecast by Application (2017-2022)
Figure United States Social Customer Relationship Management (CRM) Software Sales Market Share Forecast by Application in 2022
Table Production Base and Market Concentration Rate of Raw Material
Figure Social Customer Relationship Management (CRM) Software Main Raw Materials Price Trend
Table Social Customer Relationship Management (CRM) Software Raw Materials Major Suppliers List
Figure Production Cost Structure of Social Customer Relationship Management (CRM) Software
Figure Social Customer Relationship Management (CRM) Software Manufacturing Process/Method
Figure Social Customer Relationship Management (CRM) Software Value Chain Analysis
Table Raw Materials Sources of Social Customer Relationship Management (CRM) Software Major Players in 2016
Table Major Buyers of Social Customer Relationship Management (CRM) Software
Table Social Customer Relationship Management (CRM) Software Distributors/Traders List in United States

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