Workforce Optimization Market, Global Outlook and Forecast 2022-2028

March 2022 | 63 pages | ID: W74C2285B2E5EN
Market Monitor Global

Abstracts

Workforce optimization is a business strategy that integrates contact center technologies for customer experience to promote operational efficiency. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staff.

This report contains market size and forecasts of Workforce Optimization in Global, including the following market information:

Global Workforce Optimization Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global Workforce Optimization market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

Cloud Based Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of Workforce Optimization include NICE Ltd, Genesys, Verint Systems Inc, Aspect, Calabrio, Five9, Teleopti AB, ZOOM International and InVision AG, etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Workforce Optimization companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Workforce Optimization Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global Workforce Optimization Market Segment Percentages, by Type, 2021 (%)

• Cloud Based
• On Premises

Global Workforce Optimization Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global Workforce Optimization Market Segment Percentages, by Application, 2021 (%)

• Small & Mid-sized Businesses
• Large Enterprises

Global Workforce Optimization Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global Workforce Optimization Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Workforce Optimization revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies Workforce Optimization revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• NICE Ltd
• Genesys
• Verint Systems Inc
• Aspect
• Calabrio
• Five9
• Teleopti AB
• ZOOM International
• InVision AG
• Upstream Works Software
• Envision Telephony
• CallMiner
• CallFinder
• HigherGround, Inc.

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 Workforce Optimization Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global Workforce Optimization Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL WORKFORCE OPTIMIZATION OVERALL MARKET SIZE

2.1 Global Workforce Optimization Market Size: 2021 VS 2028
2.2 Global Workforce Optimization Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top Workforce Optimization Players in Global Market
3.2 Top Global Workforce Optimization Companies Ranked by Revenue
3.3 Global Workforce Optimization Revenue by Companies
3.4 Top 3 and Top 5 Workforce Optimization Companies in Global Market, by Revenue in 2021
3.5 Global Companies Workforce Optimization Product Type
3.6 Tier 1, Tier 2 and Tier 3 Workforce Optimization Players in Global Market
  3.6.1 List of Global Tier 1 Workforce Optimization Companies
  3.6.2 List of Global Tier 2 and Tier 3 Workforce Optimization Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global Workforce Optimization Market Size Markets, 2021 & 2028
  4.1.2 Cloud Based
  4.1.3 On Premises
4.2 By Type - Global Workforce Optimization Revenue & Forecasts
  4.2.1 By Type - Global Workforce Optimization Revenue, 2017-2022
  4.2.2 By Type - Global Workforce Optimization Revenue, 2023-2028
  4.2.3 By Type - Global Workforce Optimization Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global Workforce Optimization Market Size, 2021 & 2028
  5.1.2 Small & Mid-sized Businesses
  5.1.3 Large Enterprises
5.2 By Application - Global Workforce Optimization Revenue & Forecasts
  5.2.1 By Application - Global Workforce Optimization Revenue, 2017-2022
  5.2.2 By Application - Global Workforce Optimization Revenue, 2023-2028
  5.2.3 By Application - Global Workforce Optimization Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global Workforce Optimization Market Size, 2021 & 2028
6.2 By Region - Global Workforce Optimization Revenue & Forecasts
  6.2.1 By Region - Global Workforce Optimization Revenue, 2017-2022
  6.2.2 By Region - Global Workforce Optimization Revenue, 2023-2028
  6.2.3 By Region - Global Workforce Optimization Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America Workforce Optimization Revenue, 2017-2028
  6.3.2 US Workforce Optimization Market Size, 2017-2028
  6.3.3 Canada Workforce Optimization Market Size, 2017-2028
  6.3.4 Mexico Workforce Optimization Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe Workforce Optimization Revenue, 2017-2028
  6.4.2 Germany Workforce Optimization Market Size, 2017-2028
  6.4.3 France Workforce Optimization Market Size, 2017-2028
  6.4.4 U.K. Workforce Optimization Market Size, 2017-2028
  6.4.5 Italy Workforce Optimization Market Size, 2017-2028
  6.4.6 Russia Workforce Optimization Market Size, 2017-2028
  6.4.7 Nordic Countries Workforce Optimization Market Size, 2017-2028
  6.4.8 Benelux Workforce Optimization Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia Workforce Optimization Revenue, 2017-2028
  6.5.2 China Workforce Optimization Market Size, 2017-2028
  6.5.3 Japan Workforce Optimization Market Size, 2017-2028
  6.5.4 South Korea Workforce Optimization Market Size, 2017-2028
  6.5.5 Southeast Asia Workforce Optimization Market Size, 2017-2028
  6.5.6 India Workforce Optimization Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America Workforce Optimization Revenue, 2017-2028
  6.6.2 Brazil Workforce Optimization Market Size, 2017-2028
  6.6.3 Argentina Workforce Optimization Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa Workforce Optimization Revenue, 2017-2028
  6.7.2 Turkey Workforce Optimization Market Size, 2017-2028
  6.7.3 Israel Workforce Optimization Market Size, 2017-2028
  6.7.4 Saudi Arabia Workforce Optimization Market Size, 2017-2028
  6.7.5 UAE Workforce Optimization Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 NICE Ltd
  7.1.1 NICE Ltd Corporate Summary
  7.1.2 NICE Ltd Business Overview
  7.1.3 NICE Ltd Workforce Optimization Major Product Offerings
  7.1.4 NICE Ltd Workforce Optimization Revenue in Global Market (2017-2022)
  7.1.5 NICE Ltd Key News
7.2 Genesys
  7.2.1 Genesys Corporate Summary
  7.2.2 Genesys Business Overview
  7.2.3 Genesys Workforce Optimization Major Product Offerings
  7.2.4 Genesys Workforce Optimization Revenue in Global Market (2017-2022)
  7.2.5 Genesys Key News
7.3 Verint Systems Inc
  7.3.1 Verint Systems Inc Corporate Summary
  7.3.2 Verint Systems Inc Business Overview
  7.3.3 Verint Systems Inc Workforce Optimization Major Product Offerings
  7.3.4 Verint Systems Inc Workforce Optimization Revenue in Global Market (2017-2022)
  7.3.5 Verint Systems Inc Key News
7.4 Aspect
  7.4.1 Aspect Corporate Summary
  7.4.2 Aspect Business Overview
  7.4.3 Aspect Workforce Optimization Major Product Offerings
  7.4.4 Aspect Workforce Optimization Revenue in Global Market (2017-2022)
  7.4.5 Aspect Key News
7.5 Calabrio
  7.5.1 Calabrio Corporate Summary
  7.5.2 Calabrio Business Overview
  7.5.3 Calabrio Workforce Optimization Major Product Offerings
  7.5.4 Calabrio Workforce Optimization Revenue in Global Market (2017-2022)
  7.5.5 Calabrio Key News
7.6 Five9
  7.6.1 Five9 Corporate Summary
  7.6.2 Five9 Business Overview
  7.6.3 Five9 Workforce Optimization Major Product Offerings
  7.6.4 Five9 Workforce Optimization Revenue in Global Market (2017-2022)
  7.6.5 Five9 Key News
7.7 Teleopti AB
  7.7.1 Teleopti AB Corporate Summary
  7.7.2 Teleopti AB Business Overview
  7.7.3 Teleopti AB Workforce Optimization Major Product Offerings
  7.7.4 Teleopti AB Workforce Optimization Revenue in Global Market (2017-2022)
  7.7.5 Teleopti AB Key News
7.8 ZOOM International
  7.8.1 ZOOM International Corporate Summary
  7.8.2 ZOOM International Business Overview
  7.8.3 ZOOM International Workforce Optimization Major Product Offerings
  7.8.4 ZOOM International Workforce Optimization Revenue in Global Market (2017-2022)
  7.8.5 ZOOM International Key News
7.9 InVision AG
  7.9.1 InVision AG Corporate Summary
  7.9.2 InVision AG Business Overview
  7.9.3 InVision AG Workforce Optimization Major Product Offerings
  7.9.4 InVision AG Workforce Optimization Revenue in Global Market (2017-2022)
  7.9.5 InVision AG Key News
7.10 Upstream Works Software
  7.10.1 Upstream Works Software Corporate Summary
  7.10.2 Upstream Works Software Business Overview
  7.10.3 Upstream Works Software Workforce Optimization Major Product Offerings
  7.10.4 Upstream Works Software Workforce Optimization Revenue in Global Market (2017-2022)
  7.10.5 Upstream Works Software Key News
7.11 Envision Telephony
  7.11.1 Envision Telephony Corporate Summary
  7.11.2 Envision Telephony Business Overview
  7.11.3 Envision Telephony Workforce Optimization Major Product Offerings
  7.11.4 Envision Telephony Workforce Optimization Revenue in Global Market (2017-2022)
  7.11.5 Envision Telephony Key News
7.12 CallMiner
  7.12.1 CallMiner Corporate Summary
  7.12.2 CallMiner Business Overview
  7.12.3 CallMiner Workforce Optimization Major Product Offerings
  7.12.4 CallMiner Workforce Optimization Revenue in Global Market (2017-2022)
  7.12.5 CallMiner Key News
7.13 CallFinder
  7.13.1 CallFinder Corporate Summary
  7.13.2 CallFinder Business Overview
  7.13.3 CallFinder Workforce Optimization Major Product Offerings
  7.13.4 CallFinder Workforce Optimization Revenue in Global Market (2017-2022)
  7.13.5 CallFinder Key News
7.14 HigherGround, Inc.
  7.14.1 HigherGround, Inc. Corporate Summary
  7.14.2 HigherGround, Inc. Business Overview
  7.14.3 HigherGround, Inc. Workforce Optimization Major Product Offerings
  7.14.4 HigherGround, Inc. Workforce Optimization Revenue in Global Market (2017-2022)
  7.14.5 HigherGround, Inc. Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. Workforce Optimization Market Opportunities & Trends in Global Market
Table 2. Workforce Optimization Market Drivers in Global Market
Table 3. Workforce Optimization Market Restraints in Global Market
Table 4. Key Players of Workforce Optimization in Global Market
Table 5. Top Workforce Optimization Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Workforce Optimization Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Workforce Optimization Revenue Share by Companies, 2017-2022
Table 8. Global Companies Workforce Optimization Product Type
Table 9. List of Global Tier 1 Workforce Optimization Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Workforce Optimization Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global Workforce Optimization Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Workforce Optimization Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Workforce Optimization Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global Workforce Optimization Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Workforce Optimization Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Workforce Optimization Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global Workforce Optimization Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Workforce Optimization Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Workforce Optimization Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Workforce Optimization Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Workforce Optimization Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Workforce Optimization Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Workforce Optimization Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Workforce Optimization Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Workforce Optimization Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Workforce Optimization Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Workforce Optimization Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Workforce Optimization Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Workforce Optimization Revenue, (US$, Mn), 2023-2028
Table 30. NICE Ltd Corporate Summary
Table 31. NICE Ltd Workforce Optimization Product Offerings
Table 32. NICE Ltd Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 33. Genesys Corporate Summary
Table 34. Genesys Workforce Optimization Product Offerings
Table 35. Genesys Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 36. Verint Systems Inc Corporate Summary
Table 37. Verint Systems Inc Workforce Optimization Product Offerings
Table 38. Verint Systems Inc Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 39. Aspect Corporate Summary
Table 40. Aspect Workforce Optimization Product Offerings
Table 41. Aspect Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 42. Calabrio Corporate Summary
Table 43. Calabrio Workforce Optimization Product Offerings
Table 44. Calabrio Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 45. Five9 Corporate Summary
Table 46. Five9 Workforce Optimization Product Offerings
Table 47. Five9 Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 48. Teleopti AB Corporate Summary
Table 49. Teleopti AB Workforce Optimization Product Offerings
Table 50. Teleopti AB Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 51. ZOOM International Corporate Summary
Table 52. ZOOM International Workforce Optimization Product Offerings
Table 53. ZOOM International Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 54. InVision AG Corporate Summary
Table 55. InVision AG Workforce Optimization Product Offerings
Table 56. InVision AG Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 57. Upstream Works Software Corporate Summary
Table 58. Upstream Works Software Workforce Optimization Product Offerings
Table 59. Upstream Works Software Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 60. Envision Telephony Corporate Summary
Table 61. Envision Telephony Workforce Optimization Product Offerings
Table 62. Envision Telephony Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 63. CallMiner Corporate Summary
Table 64. CallMiner Workforce Optimization Product Offerings
Table 65. CallMiner Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 66. CallFinder Corporate Summary
Table 67. CallFinder Workforce Optimization Product Offerings
Table 68. CallFinder Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 69. HigherGround, Inc. Corporate Summary
Table 70. HigherGround, Inc. Workforce Optimization Product Offerings
Table 71. HigherGround, Inc. Workforce Optimization Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. Workforce Optimization Segment by Type in 2021
Figure 2. Workforce Optimization Segment by Application in 2021
Figure 3. Global Workforce Optimization Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Workforce Optimization Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Workforce Optimization Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Workforce Optimization Revenue in 2021
Figure 8. By Type - Global Workforce Optimization Revenue Market Share, 2017-2028
Figure 9. By Application - Global Workforce Optimization Revenue Market Share, 2017-2028
Figure 10. By Region - Global Workforce Optimization Revenue Market Share, 2017-2028
Figure 11. By Country - North America Workforce Optimization Revenue Market Share, 2017-2028
Figure 12. US Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Workforce Optimization Revenue Market Share, 2017-2028
Figure 16. Germany Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 17. France Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Workforce Optimization Revenue Market Share, 2017-2028
Figure 24. China Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 28. India Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Workforce Optimization Revenue Market Share, 2017-2028
Figure 30. Brazil Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Workforce Optimization Revenue Market Share, 2017-2028
Figure 33. Turkey Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 37. NICE Ltd Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Genesys Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Verint Systems Inc Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Aspect Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Calabrio Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Five9 Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Teleopti AB Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. ZOOM International Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. InVision AG Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Upstream Works Software Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Envision Telephony Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. CallMiner Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 49. CallFinder Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 50. HigherGround, Inc. Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)