Virtual Customer Assistants Software Market, Global Outlook and Forecast 2022-2028

March 2022 | 66 pages | ID: V9A07DFA8A69EN
Market Monitor Global

Abstracts

A virtual customer assistant (VCA) is a business application that simulates a conversation in order to deliver information and, if advanced, takes action on behalf of the customer to perform transactions. Engagement with a VCA is possible via the web, SMS, consumer messaging apps, mobile apps, peer-to-peer communities, kiosks and other web-based or mobile interfaces, and the engagement is text-based. In addition, a VCA can support speech- and text-based engagement in situations where voice processing is enabled. The VCA relies on knowledge repositories and NLP technologies. In some service scenarios, the combination of speech technology and the VCA provides a strong customer service proposition

This report contains market size and forecasts of Virtual Customer Assistants Software in Global, including the following market information:

Global Virtual Customer Assistants Software Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global Virtual Customer Assistants Software market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

Cloud-Based Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of Virtual Customer Assistants Software include EGain, Interactions, Creative Virtual, Artificial Solutions, SmartAction, Nuance, Go Moment, IPsoft and Botfuel. etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Virtual Customer Assistants Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Virtual Customer Assistants Software Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global Virtual Customer Assistants Software Market Segment Percentages, by Type, 2021 (%)

• Cloud-Based
• On-Premises

Global Virtual Customer Assistants Software Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global Virtual Customer Assistants Software Market Segment Percentages, by Application, 2021 (%)

• Large Enterprises(1000+ Users)
• Medium-Sized Enterprise(499-1000 Users)
• Small Enterprises(1-499 Users)

Global Virtual Customer Assistants Software Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global Virtual Customer Assistants Software Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Virtual Customer Assistants Software revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies Virtual Customer Assistants Software revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• EGain
• Interactions
• Creative Virtual
• Artificial Solutions
• SmartAction
• Nuance
• Go Moment
• IPsoft
• Botfuel

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 Virtual Customer Assistants Software Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global Virtual Customer Assistants Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL VIRTUAL CUSTOMER ASSISTANTS SOFTWARE OVERALL MARKET SIZE

2.1 Global Virtual Customer Assistants Software Market Size: 2021 VS 2028
2.2 Global Virtual Customer Assistants Software Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top Virtual Customer Assistants Software Players in Global Market
3.2 Top Global Virtual Customer Assistants Software Companies Ranked by Revenue
3.3 Global Virtual Customer Assistants Software Revenue by Companies
3.4 Top 3 and Top 5 Virtual Customer Assistants Software Companies in Global Market, by Revenue in 2021
3.5 Global Companies Virtual Customer Assistants Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Virtual Customer Assistants Software Players in Global Market
  3.6.1 List of Global Tier 1 Virtual Customer Assistants Software Companies
  3.6.2 List of Global Tier 2 and Tier 3 Virtual Customer Assistants Software Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global Virtual Customer Assistants Software Market Size Markets, 2021 & 2028
  4.1.2 Cloud-Based
  4.1.3 On-Premises
4.2 By Type - Global Virtual Customer Assistants Software Revenue & Forecasts
  4.2.1 By Type - Global Virtual Customer Assistants Software Revenue, 2017-2022
  4.2.2 By Type - Global Virtual Customer Assistants Software Revenue, 2023-2028
  4.2.3 By Type - Global Virtual Customer Assistants Software Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global Virtual Customer Assistants Software Market Size, 2021 & 2028
  5.1.2 Large Enterprises(1000+ Users)
  5.1.3 Medium-Sized Enterprise(499-1000 Users)
  5.1.4 Small Enterprises(1-499 Users)
5.2 By Application - Global Virtual Customer Assistants Software Revenue & Forecasts
  5.2.1 By Application - Global Virtual Customer Assistants Software Revenue, 2017-2022
  5.2.2 By Application - Global Virtual Customer Assistants Software Revenue, 2023-2028
  5.2.3 By Application - Global Virtual Customer Assistants Software Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global Virtual Customer Assistants Software Market Size, 2021 & 2028
6.2 By Region - Global Virtual Customer Assistants Software Revenue & Forecasts
  6.2.1 By Region - Global Virtual Customer Assistants Software Revenue, 2017-2022
  6.2.2 By Region - Global Virtual Customer Assistants Software Revenue, 2023-2028
  6.2.3 By Region - Global Virtual Customer Assistants Software Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America Virtual Customer Assistants Software Revenue, 2017-2028
  6.3.2 US Virtual Customer Assistants Software Market Size, 2017-2028
  6.3.3 Canada Virtual Customer Assistants Software Market Size, 2017-2028
  6.3.4 Mexico Virtual Customer Assistants Software Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe Virtual Customer Assistants Software Revenue, 2017-2028
  6.4.2 Germany Virtual Customer Assistants Software Market Size, 2017-2028
  6.4.3 France Virtual Customer Assistants Software Market Size, 2017-2028
  6.4.4 U.K. Virtual Customer Assistants Software Market Size, 2017-2028
  6.4.5 Italy Virtual Customer Assistants Software Market Size, 2017-2028
  6.4.6 Russia Virtual Customer Assistants Software Market Size, 2017-2028
  6.4.7 Nordic Countries Virtual Customer Assistants Software Market Size, 2017-2028
  6.4.8 Benelux Virtual Customer Assistants Software Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia Virtual Customer Assistants Software Revenue, 2017-2028
  6.5.2 China Virtual Customer Assistants Software Market Size, 2017-2028
  6.5.3 Japan Virtual Customer Assistants Software Market Size, 2017-2028
  6.5.4 South Korea Virtual Customer Assistants Software Market Size, 2017-2028
  6.5.5 Southeast Asia Virtual Customer Assistants Software Market Size, 2017-2028
  6.5.6 India Virtual Customer Assistants Software Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America Virtual Customer Assistants Software Revenue, 2017-2028
  6.6.2 Brazil Virtual Customer Assistants Software Market Size, 2017-2028
  6.6.3 Argentina Virtual Customer Assistants Software Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa Virtual Customer Assistants Software Revenue, 2017-2028
  6.7.2 Turkey Virtual Customer Assistants Software Market Size, 2017-2028
  6.7.3 Israel Virtual Customer Assistants Software Market Size, 2017-2028
  6.7.4 Saudi Arabia Virtual Customer Assistants Software Market Size, 2017-2028
  6.7.5 UAE Virtual Customer Assistants Software Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 EGain
  7.1.1 EGain Corporate Summary
  7.1.2 EGain Business Overview
  7.1.3 EGain Virtual Customer Assistants Software Major Product Offerings
  7.1.4 EGain Virtual Customer Assistants Software Revenue in Global Market (2017-2022)
  7.1.5 EGain Key News
7.2 Interactions
  7.2.1 Interactions Corporate Summary
  7.2.2 Interactions Business Overview
  7.2.3 Interactions Virtual Customer Assistants Software Major Product Offerings
  7.2.4 Interactions Virtual Customer Assistants Software Revenue in Global Market (2017-2022)
  7.2.5 Interactions Key News
7.3 Creative Virtual
  7.3.1 Creative Virtual Corporate Summary
  7.3.2 Creative Virtual Business Overview
  7.3.3 Creative Virtual Virtual Customer Assistants Software Major Product Offerings
  7.3.4 Creative Virtual Virtual Customer Assistants Software Revenue in Global Market (2017-2022)
  7.3.5 Creative Virtual Key News
7.4 Artificial Solutions
  7.4.1 Artificial Solutions Corporate Summary
  7.4.2 Artificial Solutions Business Overview
  7.4.3 Artificial Solutions Virtual Customer Assistants Software Major Product Offerings
  7.4.4 Artificial Solutions Virtual Customer Assistants Software Revenue in Global Market (2017-2022)
  7.4.5 Artificial Solutions Key News
7.5 SmartAction
  7.5.1 SmartAction Corporate Summary
  7.5.2 SmartAction Business Overview
  7.5.3 SmartAction Virtual Customer Assistants Software Major Product Offerings
  7.5.4 SmartAction Virtual Customer Assistants Software Revenue in Global Market (2017-2022)
  7.5.5 SmartAction Key News
7.6 Nuance
  7.6.1 Nuance Corporate Summary
  7.6.2 Nuance Business Overview
  7.6.3 Nuance Virtual Customer Assistants Software Major Product Offerings
  7.6.4 Nuance Virtual Customer Assistants Software Revenue in Global Market (2017-2022)
  7.6.5 Nuance Key News
7.7 Go Moment
  7.7.1 Go Moment Corporate Summary
  7.7.2 Go Moment Business Overview
  7.7.3 Go Moment Virtual Customer Assistants Software Major Product Offerings
  7.7.4 Go Moment Virtual Customer Assistants Software Revenue in Global Market (2017-2022)
  7.7.5 Go Moment Key News
7.8 IPsoft
  7.8.1 IPsoft Corporate Summary
  7.8.2 IPsoft Business Overview
  7.8.3 IPsoft Virtual Customer Assistants Software Major Product Offerings
  7.8.4 IPsoft Virtual Customer Assistants Software Revenue in Global Market (2017-2022)
  7.8.5 IPsoft Key News
7.9 Botfuel
  7.9.1 Botfuel Corporate Summary
  7.9.2 Botfuel Business Overview
  7.9.3 Botfuel Virtual Customer Assistants Software Major Product Offerings
  7.9.4 Botfuel Virtual Customer Assistants Software Revenue in Global Market (2017-2022)
  7.9.5 Botfuel Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. Virtual Customer Assistants Software Market Opportunities & Trends in Global Market
Table 2. Virtual Customer Assistants Software Market Drivers in Global Market
Table 3. Virtual Customer Assistants Software Market Restraints in Global Market
Table 4. Key Players of Virtual Customer Assistants Software in Global Market
Table 5. Top Virtual Customer Assistants Software Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Virtual Customer Assistants Software Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Virtual Customer Assistants Software Revenue Share by Companies, 2017-2022
Table 8. Global Companies Virtual Customer Assistants Software Product Type
Table 9. List of Global Tier 1 Virtual Customer Assistants Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Virtual Customer Assistants Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global Virtual Customer Assistants Software Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Virtual Customer Assistants Software Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Virtual Customer Assistants Software Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global Virtual Customer Assistants Software Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Virtual Customer Assistants Software Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Virtual Customer Assistants Software Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global Virtual Customer Assistants Software Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Virtual Customer Assistants Software Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Virtual Customer Assistants Software Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Virtual Customer Assistants Software Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Virtual Customer Assistants Software Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Virtual Customer Assistants Software Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Virtual Customer Assistants Software Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Virtual Customer Assistants Software Revenue, (US$, Mn), 2023-2028
Table 30. EGain Corporate Summary
Table 31. EGain Virtual Customer Assistants Software Product Offerings
Table 32. EGain Virtual Customer Assistants Software Revenue (US$, Mn), (2017-2022)
Table 33. Interactions Corporate Summary
Table 34. Interactions Virtual Customer Assistants Software Product Offerings
Table 35. Interactions Virtual Customer Assistants Software Revenue (US$, Mn), (2017-2022)
Table 36. Creative Virtual Corporate Summary
Table 37. Creative Virtual Virtual Customer Assistants Software Product Offerings
Table 38. Creative Virtual Virtual Customer Assistants Software Revenue (US$, Mn), (2017-2022)
Table 39. Artificial Solutions Corporate Summary
Table 40. Artificial Solutions Virtual Customer Assistants Software Product Offerings
Table 41. Artificial Solutions Virtual Customer Assistants Software Revenue (US$, Mn), (2017-2022)
Table 42. SmartAction Corporate Summary
Table 43. SmartAction Virtual Customer Assistants Software Product Offerings
Table 44. SmartAction Virtual Customer Assistants Software Revenue (US$, Mn), (2017-2022)
Table 45. Nuance Corporate Summary
Table 46. Nuance Virtual Customer Assistants Software Product Offerings
Table 47. Nuance Virtual Customer Assistants Software Revenue (US$, Mn), (2017-2022)
Table 48. Go Moment Corporate Summary
Table 49. Go Moment Virtual Customer Assistants Software Product Offerings
Table 50. Go Moment Virtual Customer Assistants Software Revenue (US$, Mn), (2017-2022)
Table 51. IPsoft Corporate Summary
Table 52. IPsoft Virtual Customer Assistants Software Product Offerings
Table 53. IPsoft Virtual Customer Assistants Software Revenue (US$, Mn), (2017-2022)
Table 54. Botfuel Corporate Summary
Table 55. Botfuel Virtual Customer Assistants Software Product Offerings
Table 56. Botfuel Virtual Customer Assistants Software Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. Virtual Customer Assistants Software Segment by Type in 2021
Figure 2. Virtual Customer Assistants Software Segment by Application in 2021
Figure 3. Global Virtual Customer Assistants Software Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Virtual Customer Assistants Software Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Virtual Customer Assistants Software Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Virtual Customer Assistants Software Revenue in 2021
Figure 8. By Type - Global Virtual Customer Assistants Software Revenue Market Share, 2017-2028
Figure 9. By Application - Global Virtual Customer Assistants Software Revenue Market Share, 2017-2028
Figure 10. By Region - Global Virtual Customer Assistants Software Revenue Market Share, 2017-2028
Figure 11. By Country - North America Virtual Customer Assistants Software Revenue Market Share, 2017-2028
Figure 12. US Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Virtual Customer Assistants Software Revenue Market Share, 2017-2028
Figure 16. Germany Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 17. France Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Virtual Customer Assistants Software Revenue Market Share, 2017-2028
Figure 24. China Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 28. India Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Virtual Customer Assistants Software Revenue Market Share, 2017-2028
Figure 30. Brazil Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Virtual Customer Assistants Software Revenue Market Share, 2017-2028
Figure 33. Turkey Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Virtual Customer Assistants Software Revenue, (US$, Mn), 2017-2028
Figure 37. EGain Virtual Customer Assistants Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Interactions Virtual Customer Assistants Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Creative Virtual Virtual Customer Assistants Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Artificial Solutions Virtual Customer Assistants Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. SmartAction Virtual Customer Assistants Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Nuance Virtual Customer Assistants Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Go Moment Virtual Customer Assistants Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. IPsoft Virtual Customer Assistants Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Botfuel Virtual Customer Assistants Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)