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Telecom CRM Market Status and Trend Analysis 2017-2026 (COVID-19 Version)

February 2021 | 112 pages | ID: TA66D3A0815DEN
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SUMMARY

Further key aspects of the report indicate that:

Chapter 1: Research Scope: Product Definition, Type, End-Use & Methodology
Chapter 2: Global Industry Summary
Chapter 3: Market Dynamics
Chapter 4: Global Market Segmentation by region, type and End-Use
Chapter 5: North America Market Segmentation by region, type and End-Use
Chapter 6: Europe Market Segmentation by region, type and End-Use
Chapter 7: Asia-Pacific Market Segmentation by region, type and End-Use
Chapter 8: South America Market Segmentation by region, type and End-Use
Chapter 9: Middle East and Africa Market Segmentation by region, type and End-Use.
Chapter 10: Market Competition by Companies
Chapter 11: Market forecast and environment forecast.
Chapter 12: Industry Summary.

The global Telecom CRM market has the potential to grow with xx million USD with growing CAGR in the forecast period from 2021f to 2026f. Factors driving the market for @@@@@ are the significant development of demand and improvement of COVID-19 and geo-economics.

Based on the type of product, the global Telecom CRM market segmented into
  • Software
  • Service
  • Others
Based on the end-use, the global Telecom CRM market classified into
  • Small-Sized Enterprises
  • Medium-sized Enterprises
  • Large-Sized Enterprises
Based on geography, the global Telecom CRM market segmented into
  • North America [U.S., Canada, Mexico]
  • Europe [Germany, UK, France, Italy, Rest of Europe]
  • Asia-Pacific [China, India, Japan, South Korea, Southeast Asia, Australia, Rest of Asia Pacific]
  • South America [Brazil, Argentina, Rest of Latin America]
  • Middle East & Africa [GCC, North Africa, South Africa, Rest of Middle East and Africa]
And the major players included in the report are
  • Oracle
  • SAP AG
  • Salesforce
  • Microsoft Corp
  • Ericsson
  • Amdocs Systems Inc.
  • Avaya Inc.
  • AsiaInfo
  • MAXIMIZER SERVICES
  • Convergys Corp
  • Infor Global Solutions
  • Huawei Investment
  • Holding Co.
1 RESEARCH SCOPE

1.1 Research Product Definition
1.2 Research Segmentation
  1.2.1 Product Type
  1.2.2 Main product Type of Major Players
1.3 Demand Overview
1.4 Research Methodology

2 GLOBAL TELECOM CRM INDUSTRY

2.1 Summary about Telecom CRM Industry
2.2 Telecom CRM Market Trends
  2.2.1 Telecom CRM Production & Consumption Trends
  2.2.2 Telecom CRM Demand Structure Trends
2.3 Telecom CRM Cost & Price

3 MARKET DYNAMICS

3.1 Manufacturing & Purchasing Behavior in 2020
3.2 Market Development under the Impact of COVID-19
  3.2.1 Drivers
  3.2.2 Restraints
  3.2.3 Opportunity
  3.2.4 Risk

4 GLOBAL MARKET SEGMENTATION

4.1 Region Segmentation (2017 to 2021f)
  4.1.1 North America (U.S., Canada and Mexico)
  4.1.2 Europe (Germany, UK, France, Italy, Rest of Europe)
  4.1.3 Asia-Pacific (China, India, Japan, South Korea, Southeast Asia, Australia, Rest of Asia Pacific)
  4.1.4 South America (Brazil,, Argentina, Rest of Latin America)
  4.1.5 Middle East and Africa (GCC, North Africa, South Africa, Rest of Middle East and Africa)
4.2 Product Type Segmentation (2017 to 2021f)
  4.2.1 Software
  4.2.2 Service
  4.2.3 Others
4.3 Consumption Segmentation (2017 to 2021f)
  4.3.1 Small-Sized Enterprises
  4.3.2 Medium-sized Enterprises
  4.3.3 Large-Sized Enterprises

5 NORTH AMERICA MARKET SEGMENT

5.1 Region Segmentation (2017 to 2021f)
  5.1.1 U.S.
  5.1.2 Canada
  5.1.3 Mexico
5.2 Product Type Segmentation (2017 to 2021f)
  5.2.1 Software
  5.2.2 Service
  5.2.3 Others
5.3 Consumption Segmentation (2017 to 2021f)
  5.3.1 Small-Sized Enterprises
  5.3.2 Medium-sized Enterprises
  5.3.3 Large-Sized Enterprises
5.4 Impact of COVID-19 in North America

6 EUROPE MARKET SEGMENTATION

6.1 Region Segmentation (2017 to 2021f)
  6.1.1 Germany
  6.1.2 UK
  6.1.3 France
  6.1.4 Italy
  6.1.5 Rest of Europe
6.2 Product Type Segmentation (2017 to 2021f)
  6.2.1 Software
  6.2.2 Service
  6.2.3 Others
6.3 Consumption Segmentation (2017 to 2021f)
  6.3.1 Small-Sized Enterprises
  6.3.2 Medium-sized Enterprises
  6.3.3 Large-Sized Enterprises
6.4 Impact of COVID-19 in Europe

7 ASIA-PACIFIC MARKET SEGMENTATION

7.1 Region Segmentation (2017 to 2021f)
  7.1.1 China
  7.1.2 India
  7.1.3 Japan
  7.1.4 South Korea
  7.1.5 Southeast Asia
  7.1.6 Australia
  7.1.7 Rest of Asia Pacific
7.2 Product Type Segmentation (2017 to 2021f)
  7.2.1 Software
  7.2.2 Service
  7.2.3 Others
7.3 Consumption Segmentation (2017 to 2021f)
  7.3.1 Small-Sized Enterprises
  7.3.2 Medium-sized Enterprises
  7.3.3 Large-Sized Enterprises
7.4 Impact of COVID-19 in Europe

8 SOUTH AMERICA MARKET SEGMENTATION

8.1 Region Segmentation (2017 to 2021f)
  8.1.1 Brazil
  8.1.2 Argentina
  8.1.3 Rest of Latin America
8.2 Product Type Segmentation (2017 to 2021f)
  8.2.1 Software
  8.2.2 Service
  8.2.3 Others
8.3 Consumption Segmentation (2017 to 2021f)
  8.3.1 Small-Sized Enterprises
  8.3.2 Medium-sized Enterprises
  8.3.3 Large-Sized Enterprises
8.4 Impact of COVID-19 in Europe

9 MIDDLE EAST AND AFRICA MARKET SEGMENTATION

9.1 Region Segmentation (2017 to 2021f)
  9.1.1 GCC
  9.1.2 North Africa
  9.1.3 South Africa
  9.1.4 Rest of Middle East and Africa
9.2 Product Type Segmentation (2017 to 2021f)
  9.2.1 Software
  9.2.2 Service
  9.2.3 Others
9.3 Consumption Segmentation (2017 to 2021f)
  9.3.1 Small-Sized Enterprises
  9.3.2 Medium-sized Enterprises
  9.3.3 Large-Sized Enterprises
9.4 Impact of COVID-19 in Europe

10 COMPETITION OF MAJOR PLAYERS

10.1 Brief Introduction of Major Players
  10.1.1 Oracle
  10.1.2 SAP AG
  10.1.3 Salesforce
  10.1.4 Microsoft Corp
  10.1.5 Ericsson
  10.1.6 Amdocs Systems Inc.
  10.1.7 Avaya Inc.
  10.1.8 AsiaInfo
  10.1.9 MAXIMIZER SERVICES
  10.1.10 Convergys Corp
  10.1.11 Infor Global Solutions
  10.1.12 Huawei Investment
  10.1.13 Holding Co.
10.2 Telecom CRM Sales Date of Major Players (2017-2020e)
  10.2.1 Oracle
  10.2.2 SAP AG
  10.2.3 Salesforce
  10.2.4 Microsoft Corp
  10.2.5 Ericsson
  10.2.6 Amdocs Systems Inc.
  10.2.7 Avaya Inc.
  10.2.8 AsiaInfo
  10.2.9 MAXIMIZER SERVICES
  10.2.10 Convergys Corp
  10.2.11 Infor Global Solutions
  10.2.12 Huawei Investment
  10.2.13 Holding Co.
10.3 Market Distribution of Major Players
10.4 Global Competition Segmentation

11 MARKET FORECAST

11.1 Forecast by Region
11.2 Forecast by Demand
11.3 Environment Forecast
  11.3.1 Impact of COVID-19
  11.3.2 Geopolitics Overview
  11.3.3 Economic Overview of Major Countries

12 REPORT SUMMARY STATEMENT
LIST OF TABLES
1.Table Telecom CRM Product Type Overview
2.Table Telecom CRM Product Type Market Share List
3.Table Telecom CRM Product Type of Major Players
4.Table Brief Introduction of Oracle
5.Table Brief Introduction of SAP AG
6.Table Brief Introduction of Salesforce
7.Table Brief Introduction of Microsoft Corp
8.Table Brief Introduction of Ericsson
9.Table Brief Introduction of Amdocs Systems Inc.
10.Table Brief Introduction of Avaya Inc.
11.Table Brief Introduction of AsiaInfo
12.Table Brief Introduction of MAXIMIZER SERVICES
13.Table Brief Introduction of Convergys Corp
14.Table Brief Introduction of Infor Global Solutions
15.Table Brief Introduction of Huawei Investment
16.Table Brief Introduction of Holding Co.
17.Table Products & Services of Oracle
18.Table Products & Services of SAP AG
19.Table Products & Services of Salesforce
20.Table Products & Services of Microsoft Corp
21.Table Products & Services of Ericsson
22.Table Products & Services of Amdocs Systems Inc.
23.Table Products & Services of Avaya Inc.
24.Table Products & Services of AsiaInfo
25.Table Products & Services of MAXIMIZER SERVICES
26.Table Products & Services of Convergys Corp
27.Table Products & Services of Infor Global Solutions
28.Table Products & Services of Huawei Investment
29.Table Products & Services of Holding Co.
30.Table Market Distribution of Major Players
31.Table Global Major Players Sales Revenue (Million USD) 2017-2020e
32.Table Global Major Players Sales Revenue (Million USD) Share 2017-2020e
33.Table Global Telecom CRM Market Forecast (Million USD) by Region 2021f-2026f
34.Table Global Telecom CRM Market Forecast (Million USD) Share by Region 2021f-2026f
35.Table Global Telecom CRM Market Forecast (Million USD) by Demand 2021f-2026f
36.Table Global Telecom CRM Market Forecast (Million USD) Share by Demand 2021f-2026f
LIST OF FIGURES
1.Figure Global Telecom CRM Market Size under the Impact of COVID-19, 2017-2021f (USD Million)
2.Figure Global Telecom CRM Market by Region under the Impact of COVID-19, 2017-2021f (USD Million)
3.Figure Global Telecom CRM Market by Product Type under the Impact of COVID-19, 2017-2021f (USD Million)
4.Figure Global Telecom CRM Market by Demand under the Impact of COVID-19, 2017-2021f (USD Million)
5.Figure Global Telecom CRM Production by Region under the Impact of COVID-19, 2021-2026 (USD Million)
6.Figure Global Telecom CRM Consumption by Region under the Impact of COVID-19, 2021-2026 (USD Million)
7.Figure Global Telecom CRM Consumption by Type under the Impact of COVID-19, 2021-2026 (USD Million)
8.Figure North America Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
9.Figure Europe Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
10.Figure Asia-Pacific Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
11.Figure South America Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
12.Figure Middle East and Africa Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
13.Figure Software Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
14.Figure Service Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
15.Figure Others Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
16.Figure Small-Sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
17.Figure Medium-sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
18.Figure Large-Sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
19.Figure U.S. Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
20.Figure Canada Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
21.Figure Mexico Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
22.Figure Software Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
23.Figure Service Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
24.Figure Others Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
25.Figure Small-Sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
26.Figure Medium-sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
27.Figure Large-Sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
28.Figure Germany Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
29.Figure UK Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
30.Figure France Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
31.Figure Italy Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
32.Figure Rest of Europe Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
33.Figure Software Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
34.Figure Service Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
35.Figure Others Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
36.Figure Small-Sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
37.Figure Medium-sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
38.Figure Large-Sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
39.Figure China Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
40.Figure India Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
41.Figure Japan Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
42.Figure South Korea Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
43.Figure Southeast Asia Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
44.Figure Australia Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
45.Figure Rest of Asia Pacific Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
46.Figure Software Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
47.Figure Service Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
48.Figure Others Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
49.Figure Small-Sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
50.Figure Medium-sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
51.Figure Large-Sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
52.Figure Brazil Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
53.Figure Argentina Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
54.Figure Rest of Latin America Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
55.Figure Software Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
56.Figure Service Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
57.Figure Others Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
58.Figure Small-Sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
59.Figure Medium-sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
60.Figure Large-Sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
61.Figure GCC Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
62.Figure North Africa Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
63.Figure South Africa Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
64.Figure Rest of Middle East and Africa Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
65.Figure Software Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
66.Figure Service Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
67.Figure Others Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
68.Figure Small-Sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
69.Figure Medium-sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
70.Figure Large-Sized Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
71.Figure Telecom CRM Sales Revenue (Million USD) of Oracle 2017-2020e
72.Figure Telecom CRM Sales Revenue (Million USD) of SAP AG 2017-2020e
73.Figure Telecom CRM Sales Revenue (Million USD) of Salesforce 2017-2020e
74.Figure Telecom CRM Sales Revenue (Million USD) of Microsoft Corp 2017-2020e
75.Figure Telecom CRM Sales Revenue (Million USD) of Ericsson 2017-2020e
76.Figure Telecom CRM Sales Revenue (Million USD) of Amdocs Systems Inc. 2017-2020e
77.Fi


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