Speech Based Interactive Voice Response Software Industry Research Report 2024
Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions.
According to APO Research, The global Speech Based Interactive Voice Response Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of xx% during the forecast period 2024-2030.
Global Speech Based Interactive Voice Response Software key players include Nuance, Convergys, Cisco, West Corporatio, etc. Global top four manufacturers hold a share about 40%. North America is the largest market, with a share over 35%.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Speech Based Interactive Voice Response Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Speech Based Interactive Voice Response Software.
The Speech Based Interactive Voice Response Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Speech Based Interactive Voice Response Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided. For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
Key Companies & Market Share Insights
In this section, the readers will gain an understanding of the key players competing. This report has studied the key growth strategies, such as innovative trends and developments, intensification of product portfolio, mergers and acquisitions, collaborations, new product innovation, and geographical expansion, undertaken by these participants to maintain their presence. Apart from business strategies, the study includes current developments and key financials. The readers will also get access to the data related to global revenue, price, and sales by manufacturers for the period 2019-2024. This all-inclusive report will certainly serve the clients to stay updated and make effective decisions in their businesses. Some of the prominent players reviewed in the research report include:
High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.
Reasons to Buy This Report
1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global Speech Based Interactive Voice Response Software market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of Speech Based Interactive Voice Response Software and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in volume and value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market
5. This report helps stakeholders to gain insights into which regions to target globally
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of Speech Based Interactive Voice Response Software.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.
Chapter Outline
Chapter 1: Research objectives, research methods, data sources, data cross-validation;
Chapter 2: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 3: Provides the analysis of various market segments product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 6: Detailed analysis of Speech Based Interactive Voice Response Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 7, 8, 9, 10, 11: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 12: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including revenue, gross margin, product introduction, recent development, etc.
Chapter 13: The main points and conclusions of the report.
Chapter 13: The main points and conclusions of the report.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions.
According to APO Research, The global Speech Based Interactive Voice Response Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of xx% during the forecast period 2024-2030.
Global Speech Based Interactive Voice Response Software key players include Nuance, Convergys, Cisco, West Corporatio, etc. Global top four manufacturers hold a share about 40%. North America is the largest market, with a share over 35%.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Speech Based Interactive Voice Response Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Speech Based Interactive Voice Response Software.
The Speech Based Interactive Voice Response Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Speech Based Interactive Voice Response Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided. For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
Key Companies & Market Share Insights
In this section, the readers will gain an understanding of the key players competing. This report has studied the key growth strategies, such as innovative trends and developments, intensification of product portfolio, mergers and acquisitions, collaborations, new product innovation, and geographical expansion, undertaken by these participants to maintain their presence. Apart from business strategies, the study includes current developments and key financials. The readers will also get access to the data related to global revenue, price, and sales by manufacturers for the period 2019-2024. This all-inclusive report will certainly serve the clients to stay updated and make effective decisions in their businesses. Some of the prominent players reviewed in the research report include:
- 8X8, Inc. (US)
- Nuance Communications, Inc. (US)
- Convergys Corporation (US)
- Avaya Inc. (US)
- Cisco Systems, Inc. (US)
- Connect First (US)
- West Corporation (US)
- Genesys Telecommunication Laboratories, Inc. (US)
- Verizon Communications Inc. (US)
- IVR Lab (US)
- Aspect Software Parent Inc. (US)
- 24/7 Customer, Inc. (US)
- InContact Inc. (US)
- NewVoiceMedia (UK)
- Five9, Inc. (US)
- Cloud-based
- On Premise
- Large Enterprise
- Medium Enterprise
- Small Enterprise
- North America
- United States
- Canada
- Europe
- Germany
- France
- UK
- Italy
- Russia
- Nordic Countries
- Rest of Europe
- Asia-Pacific
- China
- Japan
- South Korea
- Southeast Asia
- India
- Australia
- Rest of Asia
- Latin America
- Mexico
- Brazil
- Rest of Latin America
- Middle East & Africa
- Turkey
- Saudi Arabia
- UAE
- Rest of MEA
High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.
Reasons to Buy This Report
1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global Speech Based Interactive Voice Response Software market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of Speech Based Interactive Voice Response Software and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in volume and value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market
5. This report helps stakeholders to gain insights into which regions to target globally
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of Speech Based Interactive Voice Response Software.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.
Chapter Outline
Chapter 1: Research objectives, research methods, data sources, data cross-validation;
Chapter 2: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 3: Provides the analysis of various market segments product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 6: Detailed analysis of Speech Based Interactive Voice Response Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 7, 8, 9, 10, 11: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 12: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including revenue, gross margin, product introduction, recent development, etc.
Chapter 13: The main points and conclusions of the report.
Chapter 13: The main points and conclusions of the report.
1 PREFACE
1.1 Scope of Report
1.2 Reasons for Doing This Study
1.3 Research Methodology
1.4 Research Process
1.5 Data Source
1.5.1 Secondary Sources
1.5.2 Primary Sources
2 MARKET OVERVIEW
2.1 Product Definition
2.2 Speech Based Interactive Voice Response Software by Type
2.2.1 Market Value Comparison by Type (2019 VS 2023 VS 2030)
2.2.2 Cloud-based
2.2.3 On Premise
2.3 Speech Based Interactive Voice Response Software by Application
2.3.1 Market Value Comparison by Application (2019 VS 2023 VS 2030)
2.3.2 Large Enterprise
2.3.3 Medium Enterprise
2.3.4 Small Enterprise
2.4 Assumptions and Limitations
3 SPEECH BASED INTERACTIVE VOICE RESPONSE SOFTWARE BREAKDOWN DATA BY TYPE
3.1 Global Speech Based Interactive Voice Response Software Historic Market Size by Type (2019-2024)
3.2 Global Speech Based Interactive Voice Response Software Forecasted Market Size by Type (2025-2030)
4 SPEECH BASED INTERACTIVE VOICE RESPONSE SOFTWARE BREAKDOWN DATA BY APPLICATION
4.1 Global Speech Based Interactive Voice Response Software Historic Market Size by Application (2019-2024)
4.2 Global Speech Based Interactive Voice Response Software Forecasted Market Size by Application (2019-2024)
5 GLOBAL GROWTH TRENDS
5.1 Global Speech Based Interactive Voice Response Software Market Perspective (2019-2030)
5.2 Global Speech Based Interactive Voice Response Software Growth Trends by Region
5.2.1 Global Speech Based Interactive Voice Response Software Market Size by Region: 2019 VS 2023 VS 2030
5.2.2 Speech Based Interactive Voice Response Software Historic Market Size by Region (2019-2024)
5.2.3 Speech Based Interactive Voice Response Software Forecasted Market Size by Region (2025-2030)
5.3 Speech Based Interactive Voice Response Software Market Dynamics
5.3.1 Speech Based Interactive Voice Response Software Industry Trends
5.3.2 Speech Based Interactive Voice Response Software Market Drivers
5.3.3 Speech Based Interactive Voice Response Software Market Challenges
5.3.4 Speech Based Interactive Voice Response Software Market Restraints
6 MARKET COMPETITIVE LANDSCAPE BY PLAYERS
6.1 Global Top Speech Based Interactive Voice Response Software Players by Revenue
6.1.1 Global Top Speech Based Interactive Voice Response Software Players by Revenue (2019-2024)
6.1.2 Global Speech Based Interactive Voice Response Software Revenue Market Share by Players (2019-2024)
6.2 Global Speech Based Interactive Voice Response Software Industry Players Ranking, 2022 VS 2023 VS 2024
6.3 Global Key Players of Speech Based Interactive Voice Response Software Head office and Area Served
6.4 Global Speech Based Interactive Voice Response Software Players, Product Type & Application
6.5 Global Speech Based Interactive Voice Response Software Players, Date of Enter into This Industry
6.6 Global Speech Based Interactive Voice Response Software Market CR5 and HHI
6.7 Global Players Mergers & Acquisition
7 NORTH AMERICA
7.1 North America Speech Based Interactive Voice Response Software Market Size (2019-2030)
7.2 North America Speech Based Interactive Voice Response Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 North America Speech Based Interactive Voice Response Software Market Size by Country (2019-2024)
7.4 North America Speech Based Interactive Voice Response Software Market Size by Country (2025-2030)
7.5 United States
7.6 Canada
8 EUROPE
8.1 Europe Speech Based Interactive Voice Response Software Market Size (2019-2030)
8.2 Europe Speech Based Interactive Voice Response Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
8.3 Europe Speech Based Interactive Voice Response Software Market Size by Country (2019-2024)
8.4 Europe Speech Based Interactive Voice Response Software Market Size by Country (2025-2030)
8.5 Germany
8.6 France
8.7 U.K.
8.8 Italy
8.9 Russia
8.10 Nordic Countries
9 ASIA-PACIFIC
9.1 Asia-Pacific Speech Based Interactive Voice Response Software Market Size (2019-2030)
9.2 Asia-Pacific Speech Based Interactive Voice Response Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Asia-Pacific Speech Based Interactive Voice Response Software Market Size by Country (2019-2024)
9.4 Asia-Pacific Speech Based Interactive Voice Response Software Market Size by Country (2025-2030)
9.5 China
9.6 Japan
9.7 South Korea
9.8 Southeast Asia
9.9 India
9.10 Australia
10 LATIN AMERICA
10.1 Latin America Speech Based Interactive Voice Response Software Market Size (2019-2030)
10.2 Latin America Speech Based Interactive Voice Response Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Latin America Speech Based Interactive Voice Response Software Market Size by Country (2019-2024)
10.4 Latin America Speech Based Interactive Voice Response Software Market Size by Country (2025-2030)
10.5 Mexico
10.6 Brazil
11 MIDDLE EAST & AFRICA
11.1 Middle East & Africa Speech Based Interactive Voice Response Software Market Size (2019-2030)
11.2 Middle East & Africa Speech Based Interactive Voice Response Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
11.3 Middle East & Africa Speech Based Interactive Voice Response Software Market Size by Country (2019-2024)
11.4 Middle East & Africa Speech Based Interactive Voice Response Software Market Size by Country (2025-2030)
11.5 Turkey
11.6 Saudi Arabia
11.7 UAE
12 PLAYERS PROFILED
12.1 8X8, Inc. (US)
12.1.1 8X8, Inc. (US) Company Information
12.1.2 8X8, Inc. (US) Business Overview
12.1.3 8X8, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.1.4 8X8, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.1.5 8X8, Inc. (US) Recent Developments
12.2 Nuance Communications, Inc. (US)
12.2.1 Nuance Communications, Inc. (US) Company Information
12.2.2 Nuance Communications, Inc. (US) Business Overview
12.2.3 Nuance Communications, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.2.4 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.2.5 Nuance Communications, Inc. (US) Recent Developments
12.3 Convergys Corporation (US)
12.3.1 Convergys Corporation (US) Company Information
12.3.2 Convergys Corporation (US) Business Overview
12.3.3 Convergys Corporation (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.3.4 Convergys Corporation (US) Speech Based Interactive Voice Response Software Product Portfolio
12.3.5 Convergys Corporation (US) Recent Developments
12.4 Avaya Inc. (US)
12.4.1 Avaya Inc. (US) Company Information
12.4.2 Avaya Inc. (US) Business Overview
12.4.3 Avaya Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.4.4 Avaya Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.4.5 Avaya Inc. (US) Recent Developments
12.5 Cisco Systems, Inc. (US)
12.5.1 Cisco Systems, Inc. (US) Company Information
12.5.2 Cisco Systems, Inc. (US) Business Overview
12.5.3 Cisco Systems, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.5.4 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.5.5 Cisco Systems, Inc. (US) Recent Developments
12.6 Connect First (US)
12.6.1 Connect First (US) Company Information
12.6.2 Connect First (US) Business Overview
12.6.3 Connect First (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.6.4 Connect First (US) Speech Based Interactive Voice Response Software Product Portfolio
12.6.5 Connect First (US) Recent Developments
12.7 West Corporation (US)
12.7.1 West Corporation (US) Company Information
12.7.2 West Corporation (US) Business Overview
12.7.3 West Corporation (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.7.4 West Corporation (US) Speech Based Interactive Voice Response Software Product Portfolio
12.7.5 West Corporation (US) Recent Developments
12.8 Genesys Telecommunication Laboratories, Inc. (US)
12.8.1 Genesys Telecommunication Laboratories, Inc. (US) Company Information
12.8.2 Genesys Telecommunication Laboratories, Inc. (US) Business Overview
12.8.3 Genesys Telecommunication Laboratories, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.8.4 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.8.5 Genesys Telecommunication Laboratories, Inc. (US) Recent Developments
12.9 Verizon Communications Inc. (US)
12.9.1 Verizon Communications Inc. (US) Company Information
12.9.2 Verizon Communications Inc. (US) Business Overview
12.9.3 Verizon Communications Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.9.4 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.9.5 Verizon Communications Inc. (US) Recent Developments
12.10 IVR Lab (US)
12.10.1 IVR Lab (US) Company Information
12.10.2 IVR Lab (US) Business Overview
12.10.3 IVR Lab (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.10.4 IVR Lab (US) Speech Based Interactive Voice Response Software Product Portfolio
12.10.5 IVR Lab (US) Recent Developments
12.11 Aspect Software Parent Inc. (US)
12.11.1 Aspect Software Parent Inc. (US) Company Information
12.11.2 Aspect Software Parent Inc. (US) Business Overview
12.11.3 Aspect Software Parent Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.11.4 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.11.5 Aspect Software Parent Inc. (US) Recent Developments
12.12 24/7 Customer, Inc. (US)
12.12.1 24/7 Customer, Inc. (US) Company Information
12.12.2 24/7 Customer, Inc. (US) Business Overview
12.12.3 24/7 Customer, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.12.4 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.12.5 24/7 Customer, Inc. (US) Recent Developments
12.13 InContact Inc. (US)
12.13.1 InContact Inc. (US) Company Information
12.13.2 InContact Inc. (US) Business Overview
12.13.3 InContact Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.13.4 InContact Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.13.5 InContact Inc. (US) Recent Developments
12.14 NewVoiceMedia (UK)
12.14.1 NewVoiceMedia (UK) Company Information
12.14.2 NewVoiceMedia (UK) Business Overview
12.14.3 NewVoiceMedia (UK) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.14.4 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Product Portfolio
12.14.5 NewVoiceMedia (UK) Recent Developments
12.15 Five9, Inc. (US)
12.15.1 Five9, Inc. (US) Company Information
12.15.2 Five9, Inc. (US) Business Overview
12.15.3 Five9, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.15.4 Five9, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.15.5 Five9, Inc. (US) Recent Developments
13 REPORT CONCLUSION
14 DISCLAIMER
1.1 Scope of Report
1.2 Reasons for Doing This Study
1.3 Research Methodology
1.4 Research Process
1.5 Data Source
1.5.1 Secondary Sources
1.5.2 Primary Sources
2 MARKET OVERVIEW
2.1 Product Definition
2.2 Speech Based Interactive Voice Response Software by Type
2.2.1 Market Value Comparison by Type (2019 VS 2023 VS 2030)
2.2.2 Cloud-based
2.2.3 On Premise
2.3 Speech Based Interactive Voice Response Software by Application
2.3.1 Market Value Comparison by Application (2019 VS 2023 VS 2030)
2.3.2 Large Enterprise
2.3.3 Medium Enterprise
2.3.4 Small Enterprise
2.4 Assumptions and Limitations
3 SPEECH BASED INTERACTIVE VOICE RESPONSE SOFTWARE BREAKDOWN DATA BY TYPE
3.1 Global Speech Based Interactive Voice Response Software Historic Market Size by Type (2019-2024)
3.2 Global Speech Based Interactive Voice Response Software Forecasted Market Size by Type (2025-2030)
4 SPEECH BASED INTERACTIVE VOICE RESPONSE SOFTWARE BREAKDOWN DATA BY APPLICATION
4.1 Global Speech Based Interactive Voice Response Software Historic Market Size by Application (2019-2024)
4.2 Global Speech Based Interactive Voice Response Software Forecasted Market Size by Application (2019-2024)
5 GLOBAL GROWTH TRENDS
5.1 Global Speech Based Interactive Voice Response Software Market Perspective (2019-2030)
5.2 Global Speech Based Interactive Voice Response Software Growth Trends by Region
5.2.1 Global Speech Based Interactive Voice Response Software Market Size by Region: 2019 VS 2023 VS 2030
5.2.2 Speech Based Interactive Voice Response Software Historic Market Size by Region (2019-2024)
5.2.3 Speech Based Interactive Voice Response Software Forecasted Market Size by Region (2025-2030)
5.3 Speech Based Interactive Voice Response Software Market Dynamics
5.3.1 Speech Based Interactive Voice Response Software Industry Trends
5.3.2 Speech Based Interactive Voice Response Software Market Drivers
5.3.3 Speech Based Interactive Voice Response Software Market Challenges
5.3.4 Speech Based Interactive Voice Response Software Market Restraints
6 MARKET COMPETITIVE LANDSCAPE BY PLAYERS
6.1 Global Top Speech Based Interactive Voice Response Software Players by Revenue
6.1.1 Global Top Speech Based Interactive Voice Response Software Players by Revenue (2019-2024)
6.1.2 Global Speech Based Interactive Voice Response Software Revenue Market Share by Players (2019-2024)
6.2 Global Speech Based Interactive Voice Response Software Industry Players Ranking, 2022 VS 2023 VS 2024
6.3 Global Key Players of Speech Based Interactive Voice Response Software Head office and Area Served
6.4 Global Speech Based Interactive Voice Response Software Players, Product Type & Application
6.5 Global Speech Based Interactive Voice Response Software Players, Date of Enter into This Industry
6.6 Global Speech Based Interactive Voice Response Software Market CR5 and HHI
6.7 Global Players Mergers & Acquisition
7 NORTH AMERICA
7.1 North America Speech Based Interactive Voice Response Software Market Size (2019-2030)
7.2 North America Speech Based Interactive Voice Response Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 North America Speech Based Interactive Voice Response Software Market Size by Country (2019-2024)
7.4 North America Speech Based Interactive Voice Response Software Market Size by Country (2025-2030)
7.5 United States
7.6 Canada
8 EUROPE
8.1 Europe Speech Based Interactive Voice Response Software Market Size (2019-2030)
8.2 Europe Speech Based Interactive Voice Response Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
8.3 Europe Speech Based Interactive Voice Response Software Market Size by Country (2019-2024)
8.4 Europe Speech Based Interactive Voice Response Software Market Size by Country (2025-2030)
8.5 Germany
8.6 France
8.7 U.K.
8.8 Italy
8.9 Russia
8.10 Nordic Countries
9 ASIA-PACIFIC
9.1 Asia-Pacific Speech Based Interactive Voice Response Software Market Size (2019-2030)
9.2 Asia-Pacific Speech Based Interactive Voice Response Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Asia-Pacific Speech Based Interactive Voice Response Software Market Size by Country (2019-2024)
9.4 Asia-Pacific Speech Based Interactive Voice Response Software Market Size by Country (2025-2030)
9.5 China
9.6 Japan
9.7 South Korea
9.8 Southeast Asia
9.9 India
9.10 Australia
10 LATIN AMERICA
10.1 Latin America Speech Based Interactive Voice Response Software Market Size (2019-2030)
10.2 Latin America Speech Based Interactive Voice Response Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Latin America Speech Based Interactive Voice Response Software Market Size by Country (2019-2024)
10.4 Latin America Speech Based Interactive Voice Response Software Market Size by Country (2025-2030)
10.5 Mexico
10.6 Brazil
11 MIDDLE EAST & AFRICA
11.1 Middle East & Africa Speech Based Interactive Voice Response Software Market Size (2019-2030)
11.2 Middle East & Africa Speech Based Interactive Voice Response Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
11.3 Middle East & Africa Speech Based Interactive Voice Response Software Market Size by Country (2019-2024)
11.4 Middle East & Africa Speech Based Interactive Voice Response Software Market Size by Country (2025-2030)
11.5 Turkey
11.6 Saudi Arabia
11.7 UAE
12 PLAYERS PROFILED
12.1 8X8, Inc. (US)
12.1.1 8X8, Inc. (US) Company Information
12.1.2 8X8, Inc. (US) Business Overview
12.1.3 8X8, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.1.4 8X8, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.1.5 8X8, Inc. (US) Recent Developments
12.2 Nuance Communications, Inc. (US)
12.2.1 Nuance Communications, Inc. (US) Company Information
12.2.2 Nuance Communications, Inc. (US) Business Overview
12.2.3 Nuance Communications, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.2.4 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.2.5 Nuance Communications, Inc. (US) Recent Developments
12.3 Convergys Corporation (US)
12.3.1 Convergys Corporation (US) Company Information
12.3.2 Convergys Corporation (US) Business Overview
12.3.3 Convergys Corporation (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.3.4 Convergys Corporation (US) Speech Based Interactive Voice Response Software Product Portfolio
12.3.5 Convergys Corporation (US) Recent Developments
12.4 Avaya Inc. (US)
12.4.1 Avaya Inc. (US) Company Information
12.4.2 Avaya Inc. (US) Business Overview
12.4.3 Avaya Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.4.4 Avaya Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.4.5 Avaya Inc. (US) Recent Developments
12.5 Cisco Systems, Inc. (US)
12.5.1 Cisco Systems, Inc. (US) Company Information
12.5.2 Cisco Systems, Inc. (US) Business Overview
12.5.3 Cisco Systems, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.5.4 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.5.5 Cisco Systems, Inc. (US) Recent Developments
12.6 Connect First (US)
12.6.1 Connect First (US) Company Information
12.6.2 Connect First (US) Business Overview
12.6.3 Connect First (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.6.4 Connect First (US) Speech Based Interactive Voice Response Software Product Portfolio
12.6.5 Connect First (US) Recent Developments
12.7 West Corporation (US)
12.7.1 West Corporation (US) Company Information
12.7.2 West Corporation (US) Business Overview
12.7.3 West Corporation (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.7.4 West Corporation (US) Speech Based Interactive Voice Response Software Product Portfolio
12.7.5 West Corporation (US) Recent Developments
12.8 Genesys Telecommunication Laboratories, Inc. (US)
12.8.1 Genesys Telecommunication Laboratories, Inc. (US) Company Information
12.8.2 Genesys Telecommunication Laboratories, Inc. (US) Business Overview
12.8.3 Genesys Telecommunication Laboratories, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.8.4 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.8.5 Genesys Telecommunication Laboratories, Inc. (US) Recent Developments
12.9 Verizon Communications Inc. (US)
12.9.1 Verizon Communications Inc. (US) Company Information
12.9.2 Verizon Communications Inc. (US) Business Overview
12.9.3 Verizon Communications Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.9.4 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.9.5 Verizon Communications Inc. (US) Recent Developments
12.10 IVR Lab (US)
12.10.1 IVR Lab (US) Company Information
12.10.2 IVR Lab (US) Business Overview
12.10.3 IVR Lab (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.10.4 IVR Lab (US) Speech Based Interactive Voice Response Software Product Portfolio
12.10.5 IVR Lab (US) Recent Developments
12.11 Aspect Software Parent Inc. (US)
12.11.1 Aspect Software Parent Inc. (US) Company Information
12.11.2 Aspect Software Parent Inc. (US) Business Overview
12.11.3 Aspect Software Parent Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.11.4 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.11.5 Aspect Software Parent Inc. (US) Recent Developments
12.12 24/7 Customer, Inc. (US)
12.12.1 24/7 Customer, Inc. (US) Company Information
12.12.2 24/7 Customer, Inc. (US) Business Overview
12.12.3 24/7 Customer, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.12.4 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.12.5 24/7 Customer, Inc. (US) Recent Developments
12.13 InContact Inc. (US)
12.13.1 InContact Inc. (US) Company Information
12.13.2 InContact Inc. (US) Business Overview
12.13.3 InContact Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.13.4 InContact Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.13.5 InContact Inc. (US) Recent Developments
12.14 NewVoiceMedia (UK)
12.14.1 NewVoiceMedia (UK) Company Information
12.14.2 NewVoiceMedia (UK) Business Overview
12.14.3 NewVoiceMedia (UK) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.14.4 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Product Portfolio
12.14.5 NewVoiceMedia (UK) Recent Developments
12.15 Five9, Inc. (US)
12.15.1 Five9, Inc. (US) Company Information
12.15.2 Five9, Inc. (US) Business Overview
12.15.3 Five9, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2019-2024)
12.15.4 Five9, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
12.15.5 Five9, Inc. (US) Recent Developments
13 REPORT CONCLUSION
14 DISCLAIMER
