Service Level Management Software Market - Global Outlook and Forecast 2022-2028

March 2022 | 68 pages | ID: SE5C7AE2B93CEN
Market Monitor Global

Abstracts

Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs).

This report contains market size and forecasts of Service Level Management Software in Global, including the following market information:

Global Service Level Management Software Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global Service Level Management Software market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

Cloud-Based Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of Service Level Management Software include ServiceNow, Micro Focus, SysAid, Interlink Software, Alemba, Ivanti, Marval, PhaseWare and NetHelpDesk, etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Service Level Management Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Service Level Management Software Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global Service Level Management Software Market Segment Percentages, by Type, 2021 (%)

• Cloud-Based
• On-Premise

Global Service Level Management Software Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global Service Level Management Software Market Segment Percentages, by Application, 2021 (%)

• Large Enterprises
• Small and Medium-sized Enterprises (SMEs)

Global Service Level Management Software Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global Service Level Management Software Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Service Level Management Software revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies Service Level Management Software revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• ServiceNow
• Micro Focus
• SysAid
• Interlink Software
• Alemba
• Ivanti
• Marval
• PhaseWare
• NetHelpDesk
• SMART Service Desk
• Autotask
• bpm'online

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 Service Level Management Software Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global Service Level Management Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL SERVICE LEVEL MANAGEMENT SOFTWARE OVERALL MARKET SIZE

2.1 Global Service Level Management Software Market Size: 2021 VS 2028
2.2 Global Service Level Management Software Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top Service Level Management Software Players in Global Market
3.2 Top Global Service Level Management Software Companies Ranked by Revenue
3.3 Global Service Level Management Software Revenue by Companies
3.4 Top 3 and Top 5 Service Level Management Software Companies in Global Market, by Revenue in 2021
3.5 Global Companies Service Level Management Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Service Level Management Software Players in Global Market
  3.6.1 List of Global Tier 1 Service Level Management Software Companies
  3.6.2 List of Global Tier 2 and Tier 3 Service Level Management Software Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global Service Level Management Software Market Size Markets, 2021 & 2028
  4.1.2 Cloud-Based
  4.1.3 On-Premise
4.2 By Type - Global Service Level Management Software Revenue & Forecasts
  4.2.1 By Type - Global Service Level Management Software Revenue, 2017-2022
  4.2.2 By Type - Global Service Level Management Software Revenue, 2023-2028
  4.2.3 By Type - Global Service Level Management Software Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global Service Level Management Software Market Size, 2021 & 2028
  5.1.2 Large Enterprises
  5.1.3 Small and Medium-sized Enterprises (SMEs)
5.2 By Application - Global Service Level Management Software Revenue & Forecasts
  5.2.1 By Application - Global Service Level Management Software Revenue, 2017-2022
  5.2.2 By Application - Global Service Level Management Software Revenue, 2023-2028
  5.2.3 By Application - Global Service Level Management Software Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global Service Level Management Software Market Size, 2021 & 2028
6.2 By Region - Global Service Level Management Software Revenue & Forecasts
  6.2.1 By Region - Global Service Level Management Software Revenue, 2017-2022
  6.2.2 By Region - Global Service Level Management Software Revenue, 2023-2028
  6.2.3 By Region - Global Service Level Management Software Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America Service Level Management Software Revenue, 2017-2028
  6.3.2 US Service Level Management Software Market Size, 2017-2028
  6.3.3 Canada Service Level Management Software Market Size, 2017-2028
  6.3.4 Mexico Service Level Management Software Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe Service Level Management Software Revenue, 2017-2028
  6.4.2 Germany Service Level Management Software Market Size, 2017-2028
  6.4.3 France Service Level Management Software Market Size, 2017-2028
  6.4.4 U.K. Service Level Management Software Market Size, 2017-2028
  6.4.5 Italy Service Level Management Software Market Size, 2017-2028
  6.4.6 Russia Service Level Management Software Market Size, 2017-2028
  6.4.7 Nordic Countries Service Level Management Software Market Size, 2017-2028
  6.4.8 Benelux Service Level Management Software Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia Service Level Management Software Revenue, 2017-2028
  6.5.2 China Service Level Management Software Market Size, 2017-2028
  6.5.3 Japan Service Level Management Software Market Size, 2017-2028
  6.5.4 South Korea Service Level Management Software Market Size, 2017-2028
  6.5.5 Southeast Asia Service Level Management Software Market Size, 2017-2028
  6.5.6 India Service Level Management Software Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America Service Level Management Software Revenue, 2017-2028
  6.6.2 Brazil Service Level Management Software Market Size, 2017-2028
  6.6.3 Argentina Service Level Management Software Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa Service Level Management Software Revenue, 2017-2028
  6.7.2 Turkey Service Level Management Software Market Size, 2017-2028
  6.7.3 Israel Service Level Management Software Market Size, 2017-2028
  6.7.4 Saudi Arabia Service Level Management Software Market Size, 2017-2028
  6.7.5 UAE Service Level Management Software Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 ServiceNow
  7.1.1 ServiceNow Corporate Summary
  7.1.2 ServiceNow Business Overview
  7.1.3 ServiceNow Service Level Management Software Major Product Offerings
  7.1.4 ServiceNow Service Level Management Software Revenue in Global Market (2017-2022)
  7.1.5 ServiceNow Key News
7.2 Micro Focus
  7.2.1 Micro Focus Corporate Summary
  7.2.2 Micro Focus Business Overview
  7.2.3 Micro Focus Service Level Management Software Major Product Offerings
  7.2.4 Micro Focus Service Level Management Software Revenue in Global Market (2017-2022)
  7.2.5 Micro Focus Key News
7.3 SysAid
  7.3.1 SysAid Corporate Summary
  7.3.2 SysAid Business Overview
  7.3.3 SysAid Service Level Management Software Major Product Offerings
  7.3.4 SysAid Service Level Management Software Revenue in Global Market (2017-2022)
  7.3.5 SysAid Key News
7.4 Interlink Software
  7.4.1 Interlink Software Corporate Summary
  7.4.2 Interlink Software Business Overview
  7.4.3 Interlink Software Service Level Management Software Major Product Offerings
  7.4.4 Interlink Software Service Level Management Software Revenue in Global Market (2017-2022)
  7.4.5 Interlink Software Key News
7.5 Alemba
  7.5.1 Alemba Corporate Summary
  7.5.2 Alemba Business Overview
  7.5.3 Alemba Service Level Management Software Major Product Offerings
  7.5.4 Alemba Service Level Management Software Revenue in Global Market (2017-2022)
  7.5.5 Alemba Key News
7.6 Ivanti
  7.6.1 Ivanti Corporate Summary
  7.6.2 Ivanti Business Overview
  7.6.3 Ivanti Service Level Management Software Major Product Offerings
  7.6.4 Ivanti Service Level Management Software Revenue in Global Market (2017-2022)
  7.6.5 Ivanti Key News
7.7 Marval
  7.7.1 Marval Corporate Summary
  7.7.2 Marval Business Overview
  7.7.3 Marval Service Level Management Software Major Product Offerings
  7.7.4 Marval Service Level Management Software Revenue in Global Market (2017-2022)
  7.7.5 Marval Key News
7.8 PhaseWare
  7.8.1 PhaseWare Corporate Summary
  7.8.2 PhaseWare Business Overview
  7.8.3 PhaseWare Service Level Management Software Major Product Offerings
  7.8.4 PhaseWare Service Level Management Software Revenue in Global Market (2017-2022)
  7.8.5 PhaseWare Key News
7.9 NetHelpDesk
  7.9.1 NetHelpDesk Corporate Summary
  7.9.2 NetHelpDesk Business Overview
  7.9.3 NetHelpDesk Service Level Management Software Major Product Offerings
  7.9.4 NetHelpDesk Service Level Management Software Revenue in Global Market (2017-2022)
  7.9.5 NetHelpDesk Key News
7.10 SMART Service Desk
  7.10.1 SMART Service Desk Corporate Summary
  7.10.2 SMART Service Desk Business Overview
  7.10.3 SMART Service Desk Service Level Management Software Major Product Offerings
  7.10.4 SMART Service Desk Service Level Management Software Revenue in Global Market (2017-2022)
  7.10.5 SMART Service Desk Key News
7.11 Autotask
  7.11.1 Autotask Corporate Summary
  7.11.2 Autotask Business Overview
  7.11.3 Autotask Service Level Management Software Major Product Offerings
  7.11.4 Autotask Service Level Management Software Revenue in Global Market (2017-2022)
  7.11.5 Autotask Key News
7.12 bpm'online
  7.12.1 bpm'online Corporate Summary
  7.12.2 bpm'online Business Overview
  7.12.3 bpm'online Service Level Management Software Major Product Offerings
  7.12.4 bpm'online Service Level Management Software Revenue in Global Market (2017-2022)
  7.12.5 bpm'online Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. Service Level Management Software Market Opportunities & Trends in Global Market
Table 2. Service Level Management Software Market Drivers in Global Market
Table 3. Service Level Management Software Market Restraints in Global Market
Table 4. Key Players of Service Level Management Software in Global Market
Table 5. Top Service Level Management Software Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Service Level Management Software Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Service Level Management Software Revenue Share by Companies, 2017-2022
Table 8. Global Companies Service Level Management Software Product Type
Table 9. List of Global Tier 1 Service Level Management Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Service Level Management Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global Service Level Management Software Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Service Level Management Software Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Service Level Management Software Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global Service Level Management Software Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Service Level Management Software Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Service Level Management Software Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global Service Level Management Software Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Service Level Management Software Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Service Level Management Software Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Service Level Management Software Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Service Level Management Software Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Service Level Management Software Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Service Level Management Software Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Service Level Management Software Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Service Level Management Software Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Service Level Management Software Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Service Level Management Software Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Service Level Management Software Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Service Level Management Software Revenue, (US$, Mn), 2023-2028
Table 30. ServiceNow Corporate Summary
Table 31. ServiceNow Service Level Management Software Product Offerings
Table 32. ServiceNow Service Level Management Software Revenue (US$, Mn), (2017-2022)
Table 33. Micro Focus Corporate Summary
Table 34. Micro Focus Service Level Management Software Product Offerings
Table 35. Micro Focus Service Level Management Software Revenue (US$, Mn), (2017-2022)
Table 36. SysAid Corporate Summary
Table 37. SysAid Service Level Management Software Product Offerings
Table 38. SysAid Service Level Management Software Revenue (US$, Mn), (2017-2022)
Table 39. Interlink Software Corporate Summary
Table 40. Interlink Software Service Level Management Software Product Offerings
Table 41. Interlink Software Service Level Management Software Revenue (US$, Mn), (2017-2022)
Table 42. Alemba Corporate Summary
Table 43. Alemba Service Level Management Software Product Offerings
Table 44. Alemba Service Level Management Software Revenue (US$, Mn), (2017-2022)
Table 45. Ivanti Corporate Summary
Table 46. Ivanti Service Level Management Software Product Offerings
Table 47. Ivanti Service Level Management Software Revenue (US$, Mn), (2017-2022)
Table 48. Marval Corporate Summary
Table 49. Marval Service Level Management Software Product Offerings
Table 50. Marval Service Level Management Software Revenue (US$, Mn), (2017-2022)
Table 51. PhaseWare Corporate Summary
Table 52. PhaseWare Service Level Management Software Product Offerings
Table 53. PhaseWare Service Level Management Software Revenue (US$, Mn), (2017-2022)
Table 54. NetHelpDesk Corporate Summary
Table 55. NetHelpDesk Service Level Management Software Product Offerings
Table 56. NetHelpDesk Service Level Management Software Revenue (US$, Mn), (2017-2022)
Table 57. SMART Service Desk Corporate Summary
Table 58. SMART Service Desk Service Level Management Software Product Offerings
Table 59. SMART Service Desk Service Level Management Software Revenue (US$, Mn), (2017-2022)
Table 60. Autotask Corporate Summary
Table 61. Autotask Service Level Management Software Product Offerings
Table 62. Autotask Service Level Management Software Revenue (US$, Mn), (2017-2022)
Table 63. bpm'online Corporate Summary
Table 64. bpm'online Service Level Management Software Product Offerings
Table 65. bpm'online Service Level Management Software Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. Service Level Management Software Segment by Type in 2021
Figure 2. Service Level Management Software Segment by Application in 2021
Figure 3. Global Service Level Management Software Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Service Level Management Software Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Service Level Management Software Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Service Level Management Software Revenue in 2021
Figure 8. By Type - Global Service Level Management Software Revenue Market Share, 2017-2028
Figure 9. By Application - Global Service Level Management Software Revenue Market Share, 2017-2028
Figure 10. By Region - Global Service Level Management Software Revenue Market Share, 2017-2028
Figure 11. By Country - North America Service Level Management Software Revenue Market Share, 2017-2028
Figure 12. US Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Service Level Management Software Revenue Market Share, 2017-2028
Figure 16. Germany Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 17. France Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Service Level Management Software Revenue Market Share, 2017-2028
Figure 24. China Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 28. India Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Service Level Management Software Revenue Market Share, 2017-2028
Figure 30. Brazil Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Service Level Management Software Revenue Market Share, 2017-2028
Figure 33. Turkey Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Service Level Management Software Revenue, (US$, Mn), 2017-2028
Figure 37. ServiceNow Service Level Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Micro Focus Service Level Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. SysAid Service Level Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Interlink Software Service Level Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Alemba Service Level Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Ivanti Service Level Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Marval Service Level Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. PhaseWare Service Level Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. NetHelpDesk Service Level Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. SMART Service Desk Service Level Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Autotask Service Level Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. bpm'online Service Level Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)