Key Customer Management BPO Service Market, Global Outlook and Forecast 2022-2028

March 2022 | 63 pages | ID: K4CEFC1090AAEN
Market Monitor Global

Abstracts

This report contains market size and forecasts of Key Customer Management BPO Service in Global, including the following market information:

Global Key Customer Management BPO Service Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global Key Customer Management BPO Service market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

Telephony Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of Key Customer Management BPO Service include Sutherland Global Services, Concentrix, Firstsource, HGS and IBM, etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Key Customer Management BPO Service companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Key Customer Management BPO Service Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global Key Customer Management BPO Service Market Segment Percentages, by Type, 2021 (%)

• Telephony
• Business Process as a Service (BPaaS)
• Email Response Management
• Web/Mobile Chat
• Knowledge Management for Web and Mobile-Based Self-Service

Global Key Customer Management BPO Service Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global Key Customer Management BPO Service Market Segment Percentages, by Application, 2021 (%)

• SME (Small and Medium Enterprises)
• Large Enterprise

Global Key Customer Management BPO Service Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global Key Customer Management BPO Service Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Key Customer Management BPO Service revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies Key Customer Management BPO Service revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• Sutherland Global Services
• Concentrix
• Firstsource
• HGS
• IBM

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 Key Customer Management BPO Service Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global Key Customer Management BPO Service Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL KEY CUSTOMER MANAGEMENT BPO SERVICE OVERALL MARKET SIZE

2.1 Global Key Customer Management BPO Service Market Size: 2021 VS 2028
2.2 Global Key Customer Management BPO Service Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top Key Customer Management BPO Service Players in Global Market
3.2 Top Global Key Customer Management BPO Service Companies Ranked by Revenue
3.3 Global Key Customer Management BPO Service Revenue by Companies
3.4 Top 3 and Top 5 Key Customer Management BPO Service Companies in Global Market, by Revenue in 2021
3.5 Global Companies Key Customer Management BPO Service Product Type
3.6 Tier 1, Tier 2 and Tier 3 Key Customer Management BPO Service Players in Global Market
  3.6.1 List of Global Tier 1 Key Customer Management BPO Service Companies
  3.6.2 List of Global Tier 2 and Tier 3 Key Customer Management BPO Service Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global Key Customer Management BPO Service Market Size Markets, 2021 & 2028
  4.1.2 Telephony
  4.1.3 Business Process as a Service (BPaaS)
  4.1.4 Email Response Management
  4.1.5 Web/Mobile Chat
  4.1.6 Knowledge Management for Web and Mobile-Based Self-Service
4.2 By Type - Global Key Customer Management BPO Service Revenue & Forecasts
  4.2.1 By Type - Global Key Customer Management BPO Service Revenue, 2017-2022
  4.2.2 By Type - Global Key Customer Management BPO Service Revenue, 2023-2028
  4.2.3 By Type - Global Key Customer Management BPO Service Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global Key Customer Management BPO Service Market Size, 2021 & 2028
  5.1.2 SME (Small and Medium Enterprises)
  5.1.3 Large Enterprise
5.2 By Application - Global Key Customer Management BPO Service Revenue & Forecasts
  5.2.1 By Application - Global Key Customer Management BPO Service Revenue, 2017-2022
  5.2.2 By Application - Global Key Customer Management BPO Service Revenue, 2023-2028
  5.2.3 By Application - Global Key Customer Management BPO Service Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global Key Customer Management BPO Service Market Size, 2021 & 2028
6.2 By Region - Global Key Customer Management BPO Service Revenue & Forecasts
  6.2.1 By Region - Global Key Customer Management BPO Service Revenue, 2017-2022
  6.2.2 By Region - Global Key Customer Management BPO Service Revenue, 2023-2028
  6.2.3 By Region - Global Key Customer Management BPO Service Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America Key Customer Management BPO Service Revenue, 2017-2028
  6.3.2 US Key Customer Management BPO Service Market Size, 2017-2028
  6.3.3 Canada Key Customer Management BPO Service Market Size, 2017-2028
  6.3.4 Mexico Key Customer Management BPO Service Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe Key Customer Management BPO Service Revenue, 2017-2028
  6.4.2 Germany Key Customer Management BPO Service Market Size, 2017-2028
  6.4.3 France Key Customer Management BPO Service Market Size, 2017-2028
  6.4.4 U.K. Key Customer Management BPO Service Market Size, 2017-2028
  6.4.5 Italy Key Customer Management BPO Service Market Size, 2017-2028
  6.4.6 Russia Key Customer Management BPO Service Market Size, 2017-2028
  6.4.7 Nordic Countries Key Customer Management BPO Service Market Size, 2017-2028
  6.4.8 Benelux Key Customer Management BPO Service Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia Key Customer Management BPO Service Revenue, 2017-2028
  6.5.2 China Key Customer Management BPO Service Market Size, 2017-2028
  6.5.3 Japan Key Customer Management BPO Service Market Size, 2017-2028
  6.5.4 South Korea Key Customer Management BPO Service Market Size, 2017-2028
  6.5.5 Southeast Asia Key Customer Management BPO Service Market Size, 2017-2028
  6.5.6 India Key Customer Management BPO Service Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America Key Customer Management BPO Service Revenue, 2017-2028
  6.6.2 Brazil Key Customer Management BPO Service Market Size, 2017-2028
  6.6.3 Argentina Key Customer Management BPO Service Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa Key Customer Management BPO Service Revenue, 2017-2028
  6.7.2 Turkey Key Customer Management BPO Service Market Size, 2017-2028
  6.7.3 Israel Key Customer Management BPO Service Market Size, 2017-2028
  6.7.4 Saudi Arabia Key Customer Management BPO Service Market Size, 2017-2028
  6.7.5 UAE Key Customer Management BPO Service Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 Sutherland Global Services
  7.1.1 Sutherland Global Services Corporate Summary
  7.1.2 Sutherland Global Services Business Overview
  7.1.3 Sutherland Global Services Key Customer Management BPO Service Major Product Offerings
  7.1.4 Sutherland Global Services Key Customer Management BPO Service Revenue in Global Market (2017-2022)
  7.1.5 Sutherland Global Services Key News
7.2 Concentrix
  7.2.1 Concentrix Corporate Summary
  7.2.2 Concentrix Business Overview
  7.2.3 Concentrix Key Customer Management BPO Service Major Product Offerings
  7.2.4 Concentrix Key Customer Management BPO Service Revenue in Global Market (2017-2022)
  7.2.5 Concentrix Key News
7.3 Firstsource
  7.3.1 Firstsource Corporate Summary
  7.3.2 Firstsource Business Overview
  7.3.3 Firstsource Key Customer Management BPO Service Major Product Offerings
  7.3.4 Firstsource Key Customer Management BPO Service Revenue in Global Market (2017-2022)
  7.3.5 Firstsource Key News
7.4 HGS
  7.4.1 HGS Corporate Summary
  7.4.2 HGS Business Overview
  7.4.3 HGS Key Customer Management BPO Service Major Product Offerings
  7.4.4 HGS Key Customer Management BPO Service Revenue in Global Market (2017-2022)
  7.4.5 HGS Key News
7.5 IBM
  7.5.1 IBM Corporate Summary
  7.5.2 IBM Business Overview
  7.5.3 IBM Key Customer Management BPO Service Major Product Offerings
  7.5.4 IBM Key Customer Management BPO Service Revenue in Global Market (2017-2022)
  7.5.5 IBM Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. Key Customer Management BPO Service Market Opportunities & Trends in Global Market
Table 2. Key Customer Management BPO Service Market Drivers in Global Market
Table 3. Key Customer Management BPO Service Market Restraints in Global Market
Table 4. Key Players of Key Customer Management BPO Service in Global Market
Table 5. Top Key Customer Management BPO Service Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Key Customer Management BPO Service Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Key Customer Management BPO Service Revenue Share by Companies, 2017-2022
Table 8. Global Companies Key Customer Management BPO Service Product Type
Table 9. List of Global Tier 1 Key Customer Management BPO Service Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Key Customer Management BPO Service Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global Key Customer Management BPO Service Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Key Customer Management BPO Service Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Key Customer Management BPO Service Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global Key Customer Management BPO Service Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Key Customer Management BPO Service Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Key Customer Management BPO Service Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global Key Customer Management BPO Service Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Key Customer Management BPO Service Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Key Customer Management BPO Service Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Key Customer Management BPO Service Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Key Customer Management BPO Service Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Key Customer Management BPO Service Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Key Customer Management BPO Service Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Key Customer Management BPO Service Revenue, (US$, Mn), 2023-2028
Table 30. Sutherland Global Services Corporate Summary
Table 31. Sutherland Global Services Key Customer Management BPO Service Product Offerings
Table 32. Sutherland Global Services Key Customer Management BPO Service Revenue (US$, Mn), (2017-2022)
Table 33. Concentrix Corporate Summary
Table 34. Concentrix Key Customer Management BPO Service Product Offerings
Table 35. Concentrix Key Customer Management BPO Service Revenue (US$, Mn), (2017-2022)
Table 36. Firstsource Corporate Summary
Table 37. Firstsource Key Customer Management BPO Service Product Offerings
Table 38. Firstsource Key Customer Management BPO Service Revenue (US$, Mn), (2017-2022)
Table 39. HGS Corporate Summary
Table 40. HGS Key Customer Management BPO Service Product Offerings
Table 41. HGS Key Customer Management BPO Service Revenue (US$, Mn), (2017-2022)
Table 42. IBM Corporate Summary
Table 43. IBM Key Customer Management BPO Service Product Offerings
Table 44. IBM Key Customer Management BPO Service Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. Key Customer Management BPO Service Segment by Type in 2021
Figure 2. Key Customer Management BPO Service Segment by Application in 2021
Figure 3. Global Key Customer Management BPO Service Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Key Customer Management BPO Service Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Key Customer Management BPO Service Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Key Customer Management BPO Service Revenue in 2021
Figure 8. By Type - Global Key Customer Management BPO Service Revenue Market Share, 2017-2028
Figure 9. By Application - Global Key Customer Management BPO Service Revenue Market Share, 2017-2028
Figure 10. By Region - Global Key Customer Management BPO Service Revenue Market Share, 2017-2028
Figure 11. By Country - North America Key Customer Management BPO Service Revenue Market Share, 2017-2028
Figure 12. US Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Key Customer Management BPO Service Revenue Market Share, 2017-2028
Figure 16. Germany Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 17. France Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Key Customer Management BPO Service Revenue Market Share, 2017-2028
Figure 24. China Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 28. India Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Key Customer Management BPO Service Revenue Market Share, 2017-2028
Figure 30. Brazil Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Key Customer Management BPO Service Revenue Market Share, 2017-2028
Figure 33. Turkey Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Key Customer Management BPO Service Revenue, (US$, Mn), 2017-2028
Figure 37. Sutherland Global Services Key Customer Management BPO Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Concentrix Key Customer Management BPO Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Firstsource Key Customer Management BPO Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. HGS Key Customer Management BPO Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. IBM Key Customer Management BPO Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)