IVR System Market - Global Outlook and Forecast 2022-2028

January 2022 | 72 pages | ID: I61314518F47EN
Market Monitor Global

Abstracts

Interactive voice response (IVR) is an automotive telephony system that interacts with callers, collects data, and routes calls to appropriate recipient. It offers customer-self-service that helps reduce the dependence on live agents for resolving issues related to customer services. Aspect software, Inc, Avaya, Inc, and Cisco Systems, Inc, are some of the key players in the IVR system market.

Rise in demand of enhancing customer relationship management is expected to fuel the market during the forecast period. Further, growth in popularity of personalized IVR, rise in cloud-based IVR, and increase in adoption of IVR payment processing is also anticipated to boost the market growth. However, data security and privacy concern is expected to restrict the market growth. Moreover, increase in demand of IVR in emerging nations such as China, India, and Brazil is one of the major opportunity for the IVR system market.

This report contains market size and forecasts of IVR System in Global, including the following market information:

Global IVR System Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global IVR System market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

Outbound Services Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of IVR System include Aspect software Inc, Avaya Inc, Cisco Systems Inc, Convergys Crop, Dialogic Corporation, Mitel Networks Corporation, Nuance Communications Inc, True Image Interactive Inc and Verizon Communication Inc, etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the IVR System companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global IVR System Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global IVR System Market Segment Percentages, by Type, 2021 (%)

• Outbound Services
• Inbound Services

Global IVR System Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global IVR System Market Segment Percentages, by Application, 2021 (%)

• Banking Financial Services and Insurance (BFSI)
• Healthcare
• Hospitality
• IT & Telecommunication
• Others

Global IVR System Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global IVR System Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies IVR System revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies IVR System revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• Aspect software Inc
• Avaya Inc
• Cisco Systems Inc
• Convergys Crop
• Dialogic Corporation
• Mitel Networks Corporation
• Nuance Communications Inc
• True Image Interactive Inc
• Verizon Communication Inc
• Voicent Communications Inc
• Enghouse Systems Limited

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 IVR System Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global IVR System Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL IVR SYSTEM OVERALL MARKET SIZE

2.1 Global IVR System Market Size: 2021 VS 2028
2.2 Global IVR System Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top IVR System Players in Global Market
3.2 Top Global IVR System Companies Ranked by Revenue
3.3 Global IVR System Revenue by Companies
3.4 Top 3 and Top 5 IVR System Companies in Global Market, by Revenue in 2021
3.5 Global Companies IVR System Product Type
3.6 Tier 1, Tier 2 and Tier 3 IVR System Players in Global Market
  3.6.1 List of Global Tier 1 IVR System Companies
  3.6.2 List of Global Tier 2 and Tier 3 IVR System Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global IVR System Market Size Markets, 2021 & 2028
  4.1.2 Outbound Services
  4.1.3 Inbound Services
4.2 By Type - Global IVR System Revenue & Forecasts
  4.2.1 By Type - Global IVR System Revenue, 2017-2022
  4.2.2 By Type - Global IVR System Revenue, 2023-2028
  4.2.3 By Type - Global IVR System Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global IVR System Market Size, 2021 & 2028
  5.1.2 Banking Financial Services and Insurance (BFSI)
  5.1.3 Healthcare
  5.1.4 Hospitality
  5.1.5 IT & Telecommunication
  5.1.6 Others
5.2 By Application - Global IVR System Revenue & Forecasts
  5.2.1 By Application - Global IVR System Revenue, 2017-2022
  5.2.2 By Application - Global IVR System Revenue, 2023-2028
  5.2.3 By Application - Global IVR System Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global IVR System Market Size, 2021 & 2028
6.2 By Region - Global IVR System Revenue & Forecasts
  6.2.1 By Region - Global IVR System Revenue, 2017-2022
  6.2.2 By Region - Global IVR System Revenue, 2023-2028
  6.2.3 By Region - Global IVR System Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America IVR System Revenue, 2017-2028
  6.3.2 US IVR System Market Size, 2017-2028
  6.3.3 Canada IVR System Market Size, 2017-2028
  6.3.4 Mexico IVR System Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe IVR System Revenue, 2017-2028
  6.4.2 Germany IVR System Market Size, 2017-2028
  6.4.3 France IVR System Market Size, 2017-2028
  6.4.4 U.K. IVR System Market Size, 2017-2028
  6.4.5 Italy IVR System Market Size, 2017-2028
  6.4.6 Russia IVR System Market Size, 2017-2028
  6.4.7 Nordic Countries IVR System Market Size, 2017-2028
  6.4.8 Benelux IVR System Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia IVR System Revenue, 2017-2028
  6.5.2 China IVR System Market Size, 2017-2028
  6.5.3 Japan IVR System Market Size, 2017-2028
  6.5.4 South Korea IVR System Market Size, 2017-2028
  6.5.5 Southeast Asia IVR System Market Size, 2017-2028
  6.5.6 India IVR System Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America IVR System Revenue, 2017-2028
  6.6.2 Brazil IVR System Market Size, 2017-2028
  6.6.3 Argentina IVR System Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa IVR System Revenue, 2017-2028
  6.7.2 Turkey IVR System Market Size, 2017-2028
  6.7.3 Israel IVR System Market Size, 2017-2028
  6.7.4 Saudi Arabia IVR System Market Size, 2017-2028
  6.7.5 UAE IVR System Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 Aspect software Inc
  7.1.1 Aspect software Inc Corporate Summary
  7.1.2 Aspect software Inc Business Overview
  7.1.3 Aspect software Inc IVR System Major Product Offerings
  7.1.4 Aspect software Inc IVR System Revenue in Global Market (2017-2022)
  7.1.5 Aspect software Inc Key News
7.2 Avaya Inc
  7.2.1 Avaya Inc Corporate Summary
  7.2.2 Avaya Inc Business Overview
  7.2.3 Avaya Inc IVR System Major Product Offerings
  7.2.4 Avaya Inc IVR System Revenue in Global Market (2017-2022)
  7.2.5 Avaya Inc Key News
7.3 Cisco Systems Inc
  7.3.1 Cisco Systems Inc Corporate Summary
  7.3.2 Cisco Systems Inc Business Overview
  7.3.3 Cisco Systems Inc IVR System Major Product Offerings
  7.3.4 Cisco Systems Inc IVR System Revenue in Global Market (2017-2022)
  7.3.5 Cisco Systems Inc Key News
7.4 Convergys Crop
  7.4.1 Convergys Crop Corporate Summary
  7.4.2 Convergys Crop Business Overview
  7.4.3 Convergys Crop IVR System Major Product Offerings
  7.4.4 Convergys Crop IVR System Revenue in Global Market (2017-2022)
  7.4.5 Convergys Crop Key News
7.5 Dialogic Corporation
  7.5.1 Dialogic Corporation Corporate Summary
  7.5.2 Dialogic Corporation Business Overview
  7.5.3 Dialogic Corporation IVR System Major Product Offerings
  7.5.4 Dialogic Corporation IVR System Revenue in Global Market (2017-2022)
  7.5.5 Dialogic Corporation Key News
7.6 Mitel Networks Corporation
  7.6.1 Mitel Networks Corporation Corporate Summary
  7.6.2 Mitel Networks Corporation Business Overview
  7.6.3 Mitel Networks Corporation IVR System Major Product Offerings
  7.6.4 Mitel Networks Corporation IVR System Revenue in Global Market (2017-2022)
  7.6.5 Mitel Networks Corporation Key News
7.7 Nuance Communications Inc
  7.7.1 Nuance Communications Inc Corporate Summary
  7.7.2 Nuance Communications Inc Business Overview
  7.7.3 Nuance Communications Inc IVR System Major Product Offerings
  7.7.4 Nuance Communications Inc IVR System Revenue in Global Market (2017-2022)
  7.7.5 Nuance Communications Inc Key News
7.8 True Image Interactive Inc
  7.8.1 True Image Interactive Inc Corporate Summary
  7.8.2 True Image Interactive Inc Business Overview
  7.8.3 True Image Interactive Inc IVR System Major Product Offerings
  7.8.4 True Image Interactive Inc IVR System Revenue in Global Market (2017-2022)
  7.8.5 True Image Interactive Inc Key News
7.9 Verizon Communication Inc
  7.9.1 Verizon Communication Inc Corporate Summary
  7.9.2 Verizon Communication Inc Business Overview
  7.9.3 Verizon Communication Inc IVR System Major Product Offerings
  7.9.4 Verizon Communication Inc IVR System Revenue in Global Market (2017-2022)
  7.9.5 Verizon Communication Inc Key News
7.10 Voicent Communications Inc
  7.10.1 Voicent Communications Inc Corporate Summary
  7.10.2 Voicent Communications Inc Business Overview
  7.10.3 Voicent Communications Inc IVR System Major Product Offerings
  7.10.4 Voicent Communications Inc IVR System Revenue in Global Market (2017-2022)
  7.10.5 Voicent Communications Inc Key News
7.11 Enghouse Systems Limited
  7.11.1 Enghouse Systems Limited Corporate Summary
  7.11.2 Enghouse Systems Limited Business Overview
  7.11.3 Enghouse Systems Limited IVR System Major Product Offerings
  7.11.4 Enghouse Systems Limited IVR System Revenue in Global Market (2017-2022)
  7.11.5 Enghouse Systems Limited Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. IVR System Market Opportunities & Trends in Global Market
Table 2. IVR System Market Drivers in Global Market
Table 3. IVR System Market Restraints in Global Market
Table 4. Key Players of IVR System in Global Market
Table 5. Top IVR System Players in Global Market, Ranking by Revenue (2021)
Table 6. Global IVR System Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global IVR System Revenue Share by Companies, 2017-2022
Table 8. Global Companies IVR System Product Type
Table 9. List of Global Tier 1 IVR System Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 IVR System Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global IVR System Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - IVR System Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - IVR System Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global IVR System Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - IVR System Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - IVR System Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global IVR System Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global IVR System Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global IVR System Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America IVR System Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America IVR System Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe IVR System Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe IVR System Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia IVR System Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia IVR System Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America IVR System Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America IVR System Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa IVR System Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa IVR System Revenue, (US$, Mn), 2023-2028
Table 30. Aspect software Inc Corporate Summary
Table 31. Aspect software Inc IVR System Product Offerings
Table 32. Aspect software Inc IVR System Revenue (US$, Mn), (2017-2022)
Table 33. Avaya Inc Corporate Summary
Table 34. Avaya Inc IVR System Product Offerings
Table 35. Avaya Inc IVR System Revenue (US$, Mn), (2017-2022)
Table 36. Cisco Systems Inc Corporate Summary
Table 37. Cisco Systems Inc IVR System Product Offerings
Table 38. Cisco Systems Inc IVR System Revenue (US$, Mn), (2017-2022)
Table 39. Convergys Crop Corporate Summary
Table 40. Convergys Crop IVR System Product Offerings
Table 41. Convergys Crop IVR System Revenue (US$, Mn), (2017-2022)
Table 42. Dialogic Corporation Corporate Summary
Table 43. Dialogic Corporation IVR System Product Offerings
Table 44. Dialogic Corporation IVR System Revenue (US$, Mn), (2017-2022)
Table 45. Mitel Networks Corporation Corporate Summary
Table 46. Mitel Networks Corporation IVR System Product Offerings
Table 47. Mitel Networks Corporation IVR System Revenue (US$, Mn), (2017-2022)
Table 48. Nuance Communications Inc Corporate Summary
Table 49. Nuance Communications Inc IVR System Product Offerings
Table 50. Nuance Communications Inc IVR System Revenue (US$, Mn), (2017-2022)
Table 51. True Image Interactive Inc Corporate Summary
Table 52. True Image Interactive Inc IVR System Product Offerings
Table 53. True Image Interactive Inc IVR System Revenue (US$, Mn), (2017-2022)
Table 54. Verizon Communication Inc Corporate Summary
Table 55. Verizon Communication Inc IVR System Product Offerings
Table 56. Verizon Communication Inc IVR System Revenue (US$, Mn), (2017-2022)
Table 57. Voicent Communications Inc Corporate Summary
Table 58. Voicent Communications Inc IVR System Product Offerings
Table 59. Voicent Communications Inc IVR System Revenue (US$, Mn), (2017-2022)
Table 60. Enghouse Systems Limited Corporate Summary
Table 61. Enghouse Systems Limited IVR System Product Offerings
Table 62. Enghouse Systems Limited IVR System Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. IVR System Segment by Type in 2021
Figure 2. IVR System Segment by Application in 2021
Figure 3. Global IVR System Market Overview: 2020
Figure 4. Key Caveats
Figure 5. Global IVR System Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global IVR System Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by IVR System Revenue in 2021
Figure 8. By Type - Global IVR System Revenue Market Share, 2017-2028
Figure 9. By Application - Global IVR System Revenue Market Share, 2017-2028
Figure 10. By Region - Global IVR System Revenue Market Share, 2017-2028
Figure 11. By Country - North America IVR System Revenue Market Share, 2017-2028
Figure 12. US IVR System Revenue, (US$, Mn), 2017-2028
Figure 13. Canada IVR System Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico IVR System Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe IVR System Revenue Market Share, 2017-2028
Figure 16. Germany IVR System Revenue, (US$, Mn), 2017-2028
Figure 17. France IVR System Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. IVR System Revenue, (US$, Mn), 2017-2028
Figure 19. Italy IVR System Revenue, (US$, Mn), 2017-2028
Figure 20. Russia IVR System Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries IVR System Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux IVR System Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia IVR System Revenue Market Share, 2017-2028
Figure 24. China IVR System Revenue, (US$, Mn), 2017-2028
Figure 25. Japan IVR System Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea IVR System Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia IVR System Revenue, (US$, Mn), 2017-2028
Figure 28. India IVR System Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America IVR System Revenue Market Share, 2017-2028
Figure 30. Brazil IVR System Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina IVR System Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa IVR System Revenue Market Share, 2017-2028
Figure 33. Turkey IVR System Revenue, (US$, Mn), 2017-2028
Figure 34. Israel IVR System Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia IVR System Revenue, (US$, Mn), 2017-2028
Figure 36. UAE IVR System Revenue, (US$, Mn), 2017-2028
Figure 37. Aspect software Inc IVR System Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Avaya Inc IVR System Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Cisco Systems Inc IVR System Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Convergys Crop IVR System Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Dialogic Corporation IVR System Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Mitel Networks Corporation IVR System Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Nuance Communications Inc IVR System Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. True Image Interactive Inc IVR System Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Verizon Communication Inc IVR System Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Voicent Communications Inc IVR System Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Enghouse Systems Limited IVR System Revenue Year Over Year Growth (US$, Mn) & (2017-2022)