Interactive Voice Response Market - Global Outlook and Forecast 2022-2028

March 2022 | 68 pages | ID: IBF80969F94FEN
Market Monitor Global

Abstracts

This report contains market size and forecasts of Interactive Voice Response in Global, including the following market information:

Global Interactive Voice Response Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global Interactive Voice Response market was valued at 3538.1 million in 2021 and is projected to reach US$ 4564.5 million by 2028, at a CAGR of 3.7% during the forecast period.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

Speech Based Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of Interactive Voice Response include inContact Inc., Nuance Communications, Inc., Genesys Telecommunication Laboratories, Inc., AT&T Inc., Avaya Inc., Aspect Software Parent, Inc., Verizon Communications Inc., Five9, Inc. and Cisco Systems, Inc., etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Interactive Voice Response companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Interactive Voice Response Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global Interactive Voice Response Market Segment Percentages, by Type, 2021 (%)

• Speech Based
• Touch-tone Based

Global Interactive Voice Response Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global Interactive Voice Response Market Segment Percentages, by Application, 2021 (%)

• BFSI
• Travel and Hospitality
• Pharma and Healthcare
• Telecommunications
• Government and Public Sector
• Transportation and Logistics

Global Interactive Voice Response Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global Interactive Voice Response Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Interactive Voice Response revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies Interactive Voice Response revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• inContact Inc.
• Nuance Communications, Inc.
• Genesys Telecommunication Laboratories, Inc.
• AT&T Inc.
• Avaya Inc.
• Aspect Software Parent, Inc.
• Verizon Communications Inc.
• Five9, Inc.
• Cisco Systems, Inc.
• Convergys Corporation
• West Corporation
• IVR Lab
• NewVoiceMedia

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 Interactive Voice Response Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global Interactive Voice Response Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL INTERACTIVE VOICE RESPONSE OVERALL MARKET SIZE

2.1 Global Interactive Voice Response Market Size: 2021 VS 2028
2.2 Global Interactive Voice Response Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top Interactive Voice Response Players in Global Market
3.2 Top Global Interactive Voice Response Companies Ranked by Revenue
3.3 Global Interactive Voice Response Revenue by Companies
3.4 Top 3 and Top 5 Interactive Voice Response Companies in Global Market, by Revenue in 2021
3.5 Global Companies Interactive Voice Response Product Type
3.6 Tier 1, Tier 2 and Tier 3 Interactive Voice Response Players in Global Market
  3.6.1 List of Global Tier 1 Interactive Voice Response Companies
  3.6.2 List of Global Tier 2 and Tier 3 Interactive Voice Response Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global Interactive Voice Response Market Size Markets, 2021 & 2028
  4.1.2 Speech Based
  4.1.3 Touch-tone Based
4.2 By Type - Global Interactive Voice Response Revenue & Forecasts
  4.2.1 By Type - Global Interactive Voice Response Revenue, 2017-2022
  4.2.2 By Type - Global Interactive Voice Response Revenue, 2023-2028
  4.2.3 By Type - Global Interactive Voice Response Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global Interactive Voice Response Market Size, 2021 & 2028
  5.1.2 BFSI
  5.1.3 Travel and Hospitality
  5.1.4 Pharma and Healthcare
  5.1.5 Telecommunications
  5.1.6 Government and Public Sector
  5.1.7 Transportation and Logistics
5.2 By Application - Global Interactive Voice Response Revenue & Forecasts
  5.2.1 By Application - Global Interactive Voice Response Revenue, 2017-2022
  5.2.2 By Application - Global Interactive Voice Response Revenue, 2023-2028
  5.2.3 By Application - Global Interactive Voice Response Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global Interactive Voice Response Market Size, 2021 & 2028
6.2 By Region - Global Interactive Voice Response Revenue & Forecasts
  6.2.1 By Region - Global Interactive Voice Response Revenue, 2017-2022
  6.2.2 By Region - Global Interactive Voice Response Revenue, 2023-2028
  6.2.3 By Region - Global Interactive Voice Response Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America Interactive Voice Response Revenue, 2017-2028
  6.3.2 US Interactive Voice Response Market Size, 2017-2028
  6.3.3 Canada Interactive Voice Response Market Size, 2017-2028
  6.3.4 Mexico Interactive Voice Response Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe Interactive Voice Response Revenue, 2017-2028
  6.4.2 Germany Interactive Voice Response Market Size, 2017-2028
  6.4.3 France Interactive Voice Response Market Size, 2017-2028
  6.4.4 U.K. Interactive Voice Response Market Size, 2017-2028
  6.4.5 Italy Interactive Voice Response Market Size, 2017-2028
  6.4.6 Russia Interactive Voice Response Market Size, 2017-2028
  6.4.7 Nordic Countries Interactive Voice Response Market Size, 2017-2028
  6.4.8 Benelux Interactive Voice Response Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia Interactive Voice Response Revenue, 2017-2028
  6.5.2 China Interactive Voice Response Market Size, 2017-2028
  6.5.3 Japan Interactive Voice Response Market Size, 2017-2028
  6.5.4 South Korea Interactive Voice Response Market Size, 2017-2028
  6.5.5 Southeast Asia Interactive Voice Response Market Size, 2017-2028
  6.5.6 India Interactive Voice Response Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America Interactive Voice Response Revenue, 2017-2028
  6.6.2 Brazil Interactive Voice Response Market Size, 2017-2028
  6.6.3 Argentina Interactive Voice Response Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa Interactive Voice Response Revenue, 2017-2028
  6.7.2 Turkey Interactive Voice Response Market Size, 2017-2028
  6.7.3 Israel Interactive Voice Response Market Size, 2017-2028
  6.7.4 Saudi Arabia Interactive Voice Response Market Size, 2017-2028
  6.7.5 UAE Interactive Voice Response Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 inContact Inc.
  7.1.1 inContact Inc. Corporate Summary
  7.1.2 inContact Inc. Business Overview
  7.1.3 inContact Inc. Interactive Voice Response Major Product Offerings
  7.1.4 inContact Inc. Interactive Voice Response Revenue in Global Market (2017-2022)
  7.1.5 inContact Inc. Key News
7.2 Nuance Communications, Inc.
  7.2.1 Nuance Communications, Inc. Corporate Summary
  7.2.2 Nuance Communications, Inc. Business Overview
  7.2.3 Nuance Communications, Inc. Interactive Voice Response Major Product Offerings
  7.2.4 Nuance Communications, Inc. Interactive Voice Response Revenue in Global Market (2017-2022)
  7.2.5 Nuance Communications, Inc. Key News
7.3 Genesys Telecommunication Laboratories, Inc.
  7.3.1 Genesys Telecommunication Laboratories, Inc. Corporate Summary
  7.3.2 Genesys Telecommunication Laboratories, Inc. Business Overview
  7.3.3 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Major Product Offerings
  7.3.4 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Revenue in Global Market (2017-2022)
  7.3.5 Genesys Telecommunication Laboratories, Inc. Key News
7.4 AT&T Inc.
  7.4.1 AT&T Inc. Corporate Summary
  7.4.2 AT&T Inc. Business Overview
  7.4.3 AT&T Inc. Interactive Voice Response Major Product Offerings
  7.4.4 AT&T Inc. Interactive Voice Response Revenue in Global Market (2017-2022)
  7.4.5 AT&T Inc. Key News
7.5 Avaya Inc.
  7.5.1 Avaya Inc. Corporate Summary
  7.5.2 Avaya Inc. Business Overview
  7.5.3 Avaya Inc. Interactive Voice Response Major Product Offerings
  7.5.4 Avaya Inc. Interactive Voice Response Revenue in Global Market (2017-2022)
  7.5.5 Avaya Inc. Key News
7.6 Aspect Software Parent, Inc.
  7.6.1 Aspect Software Parent, Inc. Corporate Summary
  7.6.2 Aspect Software Parent, Inc. Business Overview
  7.6.3 Aspect Software Parent, Inc. Interactive Voice Response Major Product Offerings
  7.6.4 Aspect Software Parent, Inc. Interactive Voice Response Revenue in Global Market (2017-2022)
  7.6.5 Aspect Software Parent, Inc. Key News
7.7 Verizon Communications Inc.
  7.7.1 Verizon Communications Inc. Corporate Summary
  7.7.2 Verizon Communications Inc. Business Overview
  7.7.3 Verizon Communications Inc. Interactive Voice Response Major Product Offerings
  7.7.4 Verizon Communications Inc. Interactive Voice Response Revenue in Global Market (2017-2022)
  7.7.5 Verizon Communications Inc. Key News
7.8 Five9, Inc.
  7.8.1 Five9, Inc. Corporate Summary
  7.8.2 Five9, Inc. Business Overview
  7.8.3 Five9, Inc. Interactive Voice Response Major Product Offerings
  7.8.4 Five9, Inc. Interactive Voice Response Revenue in Global Market (2017-2022)
  7.8.5 Five9, Inc. Key News
7.9 Cisco Systems, Inc.
  7.9.1 Cisco Systems, Inc. Corporate Summary
  7.9.2 Cisco Systems, Inc. Business Overview
  7.9.3 Cisco Systems, Inc. Interactive Voice Response Major Product Offerings
  7.9.4 Cisco Systems, Inc. Interactive Voice Response Revenue in Global Market (2017-2022)
  7.9.5 Cisco Systems, Inc. Key News
7.10 Convergys Corporation
  7.10.1 Convergys Corporation Corporate Summary
  7.10.2 Convergys Corporation Business Overview
  7.10.3 Convergys Corporation Interactive Voice Response Major Product Offerings
  7.10.4 Convergys Corporation Interactive Voice Response Revenue in Global Market (2017-2022)
  7.10.5 Convergys Corporation Key News
7.11 West Corporation
  7.11.1 West Corporation Corporate Summary
  7.11.2 West Corporation Business Overview
  7.11.3 West Corporation Interactive Voice Response Major Product Offerings
  7.11.4 West Corporation Interactive Voice Response Revenue in Global Market (2017-2022)
  7.11.5 West Corporation Key News
7.12 IVR Lab
  7.12.1 IVR Lab Corporate Summary
  7.12.2 IVR Lab Business Overview
  7.12.3 IVR Lab Interactive Voice Response Major Product Offerings
  7.12.4 IVR Lab Interactive Voice Response Revenue in Global Market (2017-2022)
  7.12.5 IVR Lab Key News
7.13 NewVoiceMedia
  7.13.1 NewVoiceMedia Corporate Summary
  7.13.2 NewVoiceMedia Business Overview
  7.13.3 NewVoiceMedia Interactive Voice Response Major Product Offerings
  7.13.4 NewVoiceMedia Interactive Voice Response Revenue in Global Market (2017-2022)
  7.13.5 NewVoiceMedia Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. Interactive Voice Response Market Opportunities & Trends in Global Market
Table 2. Interactive Voice Response Market Drivers in Global Market
Table 3. Interactive Voice Response Market Restraints in Global Market
Table 4. Key Players of Interactive Voice Response in Global Market
Table 5. Top Interactive Voice Response Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Interactive Voice Response Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Interactive Voice Response Revenue Share by Companies, 2017-2022
Table 8. Global Companies Interactive Voice Response Product Type
Table 9. List of Global Tier 1 Interactive Voice Response Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Interactive Voice Response Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global Interactive Voice Response Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Interactive Voice Response Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Interactive Voice Response Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global Interactive Voice Response Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Interactive Voice Response Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Interactive Voice Response Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global Interactive Voice Response Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Interactive Voice Response Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Interactive Voice Response Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Interactive Voice Response Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Interactive Voice Response Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Interactive Voice Response Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Interactive Voice Response Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Interactive Voice Response Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Interactive Voice Response Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Interactive Voice Response Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Interactive Voice Response Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Interactive Voice Response Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Interactive Voice Response Revenue, (US$, Mn), 2023-2028
Table 30. inContact Inc. Corporate Summary
Table 31. inContact Inc. Interactive Voice Response Product Offerings
Table 32. inContact Inc. Interactive Voice Response Revenue (US$, Mn), (2017-2022)
Table 33. Nuance Communications, Inc. Corporate Summary
Table 34. Nuance Communications, Inc. Interactive Voice Response Product Offerings
Table 35. Nuance Communications, Inc. Interactive Voice Response Revenue (US$, Mn), (2017-2022)
Table 36. Genesys Telecommunication Laboratories, Inc. Corporate Summary
Table 37. Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Product Offerings
Table 38. Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Revenue (US$, Mn), (2017-2022)
Table 39. AT&T Inc. Corporate Summary
Table 40. AT&T Inc. Interactive Voice Response Product Offerings
Table 41. AT&T Inc. Interactive Voice Response Revenue (US$, Mn), (2017-2022)
Table 42. Avaya Inc. Corporate Summary
Table 43. Avaya Inc. Interactive Voice Response Product Offerings
Table 44. Avaya Inc. Interactive Voice Response Revenue (US$, Mn), (2017-2022)
Table 45. Aspect Software Parent, Inc. Corporate Summary
Table 46. Aspect Software Parent, Inc. Interactive Voice Response Product Offerings
Table 47. Aspect Software Parent, Inc. Interactive Voice Response Revenue (US$, Mn), (2017-2022)
Table 48. Verizon Communications Inc. Corporate Summary
Table 49. Verizon Communications Inc. Interactive Voice Response Product Offerings
Table 50. Verizon Communications Inc. Interactive Voice Response Revenue (US$, Mn), (2017-2022)
Table 51. Five9, Inc. Corporate Summary
Table 52. Five9, Inc. Interactive Voice Response Product Offerings
Table 53. Five9, Inc. Interactive Voice Response Revenue (US$, Mn), (2017-2022)
Table 54. Cisco Systems, Inc. Corporate Summary
Table 55. Cisco Systems, Inc. Interactive Voice Response Product Offerings
Table 56. Cisco Systems, Inc. Interactive Voice Response Revenue (US$, Mn), (2017-2022)
Table 57. Convergys Corporation Corporate Summary
Table 58. Convergys Corporation Interactive Voice Response Product Offerings
Table 59. Convergys Corporation Interactive Voice Response Revenue (US$, Mn), (2017-2022)
Table 60. West Corporation Corporate Summary
Table 61. West Corporation Interactive Voice Response Product Offerings
Table 62. West Corporation Interactive Voice Response Revenue (US$, Mn), (2017-2022)
Table 63. IVR Lab Corporate Summary
Table 64. IVR Lab Interactive Voice Response Product Offerings
Table 65. IVR Lab Interactive Voice Response Revenue (US$, Mn), (2017-2022)
Table 66. NewVoiceMedia Corporate Summary
Table 67. NewVoiceMedia Interactive Voice Response Product Offerings
Table 68. NewVoiceMedia Interactive Voice Response Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. Interactive Voice Response Segment by Type in 2021
Figure 2. Interactive Voice Response Segment by Application in 2021
Figure 3. Global Interactive Voice Response Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Interactive Voice Response Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Interactive Voice Response Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Interactive Voice Response Revenue in 2021
Figure 8. By Type - Global Interactive Voice Response Revenue Market Share, 2017-2028
Figure 9. By Application - Global Interactive Voice Response Revenue Market Share, 2017-2028
Figure 10. By Region - Global Interactive Voice Response Revenue Market Share, 2017-2028
Figure 11. By Country - North America Interactive Voice Response Revenue Market Share, 2017-2028
Figure 12. US Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Interactive Voice Response Revenue Market Share, 2017-2028
Figure 16. Germany Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 17. France Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Interactive Voice Response Revenue Market Share, 2017-2028
Figure 24. China Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 28. India Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Interactive Voice Response Revenue Market Share, 2017-2028
Figure 30. Brazil Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Interactive Voice Response Revenue Market Share, 2017-2028
Figure 33. Turkey Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Interactive Voice Response Revenue, (US$, Mn), 2017-2028
Figure 37. inContact Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Nuance Communications, Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. AT&T Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Avaya Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Aspect Software Parent, Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Verizon Communications Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Five9, Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Cisco Systems, Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Convergys Corporation Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. West Corporation Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. IVR Lab Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 49. NewVoiceMedia Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2017-2022)