Helpdesk Outsourcing Market, Global Outlook and Forecast 2022-2028

April 2022 | 67 pages | ID: H1C3728CC94AEN
Market Monitor Global

Abstracts

Helpdesk outsourcing is the process of the business engaging resources outside the to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users.

This report contains market size and forecasts of Helpdesk Outsourcing in Global, including the following market information:

Global Helpdesk Outsourcing Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global Helpdesk Outsourcing market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

Outsourcing Level 1 Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of Helpdesk Outsourcing include Qcom Outsourcing, ABS, ActivSupport, CGS, 4Results, Adaptive, AlfaVox, Batyckie Centrum Biznesu and Business Support Solution and etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Helpdesk Outsourcing companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Helpdesk Outsourcing Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global Helpdesk Outsourcing Market Segment Percentages, by Type, 2021 (%)

• Outsourcing Level 1
• Outsourcing Level 2
• Technical Helpdesk Support Services

Global Helpdesk Outsourcing Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global Helpdesk Outsourcing Market Segment Percentages, by Application, 2021 (%)

• Automotive
• Consumer Goods
• IT
• Telecommunication
• Oil & Gas
• Others

Global Helpdesk Outsourcing Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global Helpdesk Outsourcing Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Helpdesk Outsourcing revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies Helpdesk Outsourcing revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• Qcom Outsourcing
• ABS
• ActivSupport
• CGS
• 4Results
• Adaptive
• AlfaVox
• Batyckie Centrum Biznesu
• Business Support Solution
• Call Center Inter Galatica

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 Helpdesk Outsourcing Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global Helpdesk Outsourcing Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL HELPDESK OUTSOURCING OVERALL MARKET SIZE

2.1 Global Helpdesk Outsourcing Market Size: 2021 VS 2028
2.2 Global Helpdesk Outsourcing Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top Helpdesk Outsourcing Players in Global Market
3.2 Top Global Helpdesk Outsourcing Companies Ranked by Revenue
3.3 Global Helpdesk Outsourcing Revenue by Companies
3.4 Top 3 and Top 5 Helpdesk Outsourcing Companies in Global Market, by Revenue in 2021
3.5 Global Companies Helpdesk Outsourcing Product Type
3.6 Tier 1, Tier 2 and Tier 3 Helpdesk Outsourcing Players in Global Market
  3.6.1 List of Global Tier 1 Helpdesk Outsourcing Companies
  3.6.2 List of Global Tier 2 and Tier 3 Helpdesk Outsourcing Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global Helpdesk Outsourcing Market Size Markets, 2021 & 2028
  4.1.2 Outsourcing Level
  4.1.3 Outsourcing Level
  4.1.4 Technical Helpdesk Support Services
4.2 By Type - Global Helpdesk Outsourcing Revenue & Forecasts
  4.2.1 By Type - Global Helpdesk Outsourcing Revenue, 2017-2022
  4.2.2 By Type - Global Helpdesk Outsourcing Revenue, 2023-2028
  4.2.3 By Type - Global Helpdesk Outsourcing Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global Helpdesk Outsourcing Market Size, 2021 & 2028
  5.1.2 Automotive
  5.1.3 Consumer Goods
  5.1.4 IT
  5.1.5 Telecommunication
  5.1.6 Oil & Gas
  5.1.7 Others
5.2 By Application - Global Helpdesk Outsourcing Revenue & Forecasts
  5.2.1 By Application - Global Helpdesk Outsourcing Revenue, 2017-2022
  5.2.2 By Application - Global Helpdesk Outsourcing Revenue, 2023-2028
  5.2.3 By Application - Global Helpdesk Outsourcing Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global Helpdesk Outsourcing Market Size, 2021 & 2028
6.2 By Region - Global Helpdesk Outsourcing Revenue & Forecasts
  6.2.1 By Region - Global Helpdesk Outsourcing Revenue, 2017-2022
  6.2.2 By Region - Global Helpdesk Outsourcing Revenue, 2023-2028
  6.2.3 By Region - Global Helpdesk Outsourcing Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America Helpdesk Outsourcing Revenue, 2017-2028
  6.3.2 US Helpdesk Outsourcing Market Size, 2017-2028
  6.3.3 Canada Helpdesk Outsourcing Market Size, 2017-2028
  6.3.4 Mexico Helpdesk Outsourcing Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe Helpdesk Outsourcing Revenue, 2017-2028
  6.4.2 Germany Helpdesk Outsourcing Market Size, 2017-2028
  6.4.3 France Helpdesk Outsourcing Market Size, 2017-2028
  6.4.4 U.K. Helpdesk Outsourcing Market Size, 2017-2028
  6.4.5 Italy Helpdesk Outsourcing Market Size, 2017-2028
  6.4.6 Russia Helpdesk Outsourcing Market Size, 2017-2028
  6.4.7 Nordic Countries Helpdesk Outsourcing Market Size, 2017-2028
  6.4.8 Benelux Helpdesk Outsourcing Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia Helpdesk Outsourcing Revenue, 2017-2028
  6.5.2 China Helpdesk Outsourcing Market Size, 2017-2028
  6.5.3 Japan Helpdesk Outsourcing Market Size, 2017-2028
  6.5.4 South Korea Helpdesk Outsourcing Market Size, 2017-2028
  6.5.5 Southeast Asia Helpdesk Outsourcing Market Size, 2017-2028
  6.5.6 India Helpdesk Outsourcing Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America Helpdesk Outsourcing Revenue, 2017-2028
  6.6.2 Brazil Helpdesk Outsourcing Market Size, 2017-2028
  6.6.3 Argentina Helpdesk Outsourcing Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa Helpdesk Outsourcing Revenue, 2017-2028
  6.7.2 Turkey Helpdesk Outsourcing Market Size, 2017-2028
  6.7.3 Israel Helpdesk Outsourcing Market Size, 2017-2028
  6.7.4 Saudi Arabia Helpdesk Outsourcing Market Size, 2017-2028
  6.7.5 UAE Helpdesk Outsourcing Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 Qcom Outsourcing
  7.1.1 Qcom Outsourcing Corporate Summary
  7.1.2 Qcom Outsourcing Business Overview
  7.1.3 Qcom Outsourcing Helpdesk Outsourcing Major Product Offerings
  7.1.4 Qcom Outsourcing Helpdesk Outsourcing Revenue in Global Market (2017-2022)
  7.1.5 Qcom Outsourcing Key News
7.2 ABS
  7.2.1 ABS Corporate Summary
  7.2.2 ABS Business Overview
  7.2.3 ABS Helpdesk Outsourcing Major Product Offerings
  7.2.4 ABS Helpdesk Outsourcing Revenue in Global Market (2017-2022)
  7.2.5 ABS Key News
7.3 ActivSupport
  7.3.1 ActivSupport Corporate Summary
  7.3.2 ActivSupport Business Overview
  7.3.3 ActivSupport Helpdesk Outsourcing Major Product Offerings
  7.3.4 ActivSupport Helpdesk Outsourcing Revenue in Global Market (2017-2022)
  7.3.5 ActivSupport Key News
7.4 CGS
  7.4.1 CGS Corporate Summary
  7.4.2 CGS Business Overview
  7.4.3 CGS Helpdesk Outsourcing Major Product Offerings
  7.4.4 CGS Helpdesk Outsourcing Revenue in Global Market (2017-2022)
  7.4.5 CGS Key News
7.5 4Results
  7.5.1 4Results Corporate Summary
  7.5.2 4Results Business Overview
  7.5.3 4Results Helpdesk Outsourcing Major Product Offerings
  7.5.4 4Results Helpdesk Outsourcing Revenue in Global Market (2017-2022)
  7.5.5 4Results Key News
7.6 Adaptive
  7.6.1 Adaptive Corporate Summary
  7.6.2 Adaptive Business Overview
  7.6.3 Adaptive Helpdesk Outsourcing Major Product Offerings
  7.6.4 Adaptive Helpdesk Outsourcing Revenue in Global Market (2017-2022)
  7.6.5 Adaptive Key News
7.7 AlfaVox
  7.7.1 AlfaVox Corporate Summary
  7.7.2 AlfaVox Business Overview
  7.7.3 AlfaVox Helpdesk Outsourcing Major Product Offerings
  7.7.4 AlfaVox Helpdesk Outsourcing Revenue in Global Market (2017-2022)
  7.7.5 AlfaVox Key News
7.8 Batyckie Centrum Biznesu
  7.8.1 Batyckie Centrum Biznesu Corporate Summary
  7.8.2 Batyckie Centrum Biznesu Business Overview
  7.8.3 Batyckie Centrum Biznesu Helpdesk Outsourcing Major Product Offerings
  7.8.4 Batyckie Centrum Biznesu Helpdesk Outsourcing Revenue in Global Market (2017-2022)
  7.8.5 Batyckie Centrum Biznesu Key News
7.9 Business Support Solution
  7.9.1 Business Support Solution Corporate Summary
  7.9.2 Business Support Solution Business Overview
  7.9.3 Business Support Solution Helpdesk Outsourcing Major Product Offerings
  7.9.4 Business Support Solution Helpdesk Outsourcing Revenue in Global Market (2017-2022)
  7.9.5 Business Support Solution Key News
7.10 Call Center Inter Galatica
  7.10.1 Call Center Inter Galatica Corporate Summary
  7.10.2 Call Center Inter Galatica Business Overview
  7.10.3 Call Center Inter Galatica Helpdesk Outsourcing Major Product Offerings
  7.10.4 Call Center Inter Galatica Helpdesk Outsourcing Revenue in Global Market (2017-2022)
  7.10.5 Call Center Inter Galatica Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. Helpdesk Outsourcing Market Opportunities & Trends in Global Market
Table 2. Helpdesk Outsourcing Market Drivers in Global Market
Table 3. Helpdesk Outsourcing Market Restraints in Global Market
Table 4. Key Players of Helpdesk Outsourcing in Global Market
Table 5. Top Helpdesk Outsourcing Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Helpdesk Outsourcing Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Helpdesk Outsourcing Revenue Share by Companies, 2017-2022
Table 8. Global Companies Helpdesk Outsourcing Product Type
Table 9. List of Global Tier 1 Helpdesk Outsourcing Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Helpdesk Outsourcing Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global Helpdesk Outsourcing Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Helpdesk Outsourcing Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Helpdesk Outsourcing Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global Helpdesk Outsourcing Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Helpdesk Outsourcing Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Helpdesk Outsourcing Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global Helpdesk Outsourcing Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Helpdesk Outsourcing Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Helpdesk Outsourcing Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Helpdesk Outsourcing Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Helpdesk Outsourcing Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Helpdesk Outsourcing Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Helpdesk Outsourcing Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Helpdesk Outsourcing Revenue, (US$, Mn), 2023-2028
Table 30. Qcom Outsourcing Corporate Summary
Table 31. Qcom Outsourcing Helpdesk Outsourcing Product Offerings
Table 32. Qcom Outsourcing Helpdesk Outsourcing Revenue (US$, Mn), (2017-2022)
Table 33. ABS Corporate Summary
Table 34. ABS Helpdesk Outsourcing Product Offerings
Table 35. ABS Helpdesk Outsourcing Revenue (US$, Mn), (2017-2022)
Table 36. ActivSupport Corporate Summary
Table 37. ActivSupport Helpdesk Outsourcing Product Offerings
Table 38. ActivSupport Helpdesk Outsourcing Revenue (US$, Mn), (2017-2022)
Table 39. CGS Corporate Summary
Table 40. CGS Helpdesk Outsourcing Product Offerings
Table 41. CGS Helpdesk Outsourcing Revenue (US$, Mn), (2017-2022)
Table 42. 4Results Corporate Summary
Table 43. 4Results Helpdesk Outsourcing Product Offerings
Table 44. 4Results Helpdesk Outsourcing Revenue (US$, Mn), (2017-2022)
Table 45. Adaptive Corporate Summary
Table 46. Adaptive Helpdesk Outsourcing Product Offerings
Table 47. Adaptive Helpdesk Outsourcing Revenue (US$, Mn), (2017-2022)
Table 48. AlfaVox Corporate Summary
Table 49. AlfaVox Helpdesk Outsourcing Product Offerings
Table 50. AlfaVox Helpdesk Outsourcing Revenue (US$, Mn), (2017-2022)
Table 51. Batyckie Centrum Biznesu Corporate Summary
Table 52. Batyckie Centrum Biznesu Helpdesk Outsourcing Product Offerings
Table 53. Batyckie Centrum Biznesu Helpdesk Outsourcing Revenue (US$, Mn), (2017-2022)
Table 54. Business Support Solution Corporate Summary
Table 55. Business Support Solution Helpdesk Outsourcing Product Offerings
Table 56. Business Support Solution Helpdesk Outsourcing Revenue (US$, Mn), (2017-2022)
Table 57. Call Center Inter Galatica Corporate Summary
Table 58. Call Center Inter Galatica Helpdesk Outsourcing Product Offerings
Table 59. Call Center Inter Galatica Helpdesk Outsourcing Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. Helpdesk Outsourcing Segment by Type in 2021
Figure 2. Helpdesk Outsourcing Segment by Application in 2021
Figure 3. Global Helpdesk Outsourcing Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Helpdesk Outsourcing Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Helpdesk Outsourcing Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Helpdesk Outsourcing Revenue in 2021
Figure 8. By Type - Global Helpdesk Outsourcing Revenue Market Share, 2017-2028
Figure 9. By Application - Global Helpdesk Outsourcing Revenue Market Share, 2017-2028
Figure 10. By Region - Global Helpdesk Outsourcing Revenue Market Share, 2017-2028
Figure 11. By Country - North America Helpdesk Outsourcing Revenue Market Share, 2017-2028
Figure 12. US Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Helpdesk Outsourcing Revenue Market Share, 2017-2028
Figure 16. Germany Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 17. France Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Helpdesk Outsourcing Revenue Market Share, 2017-2028
Figure 24. China Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 28. India Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Helpdesk Outsourcing Revenue Market Share, 2017-2028
Figure 30. Brazil Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Helpdesk Outsourcing Revenue Market Share, 2017-2028
Figure 33. Turkey Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Helpdesk Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 37. Qcom Outsourcing Helpdesk Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. ABS Helpdesk Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. ActivSupport Helpdesk Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. CGS Helpdesk Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. 4Results Helpdesk Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Adaptive Helpdesk Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. AlfaVox Helpdesk Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Batyckie Centrum Biznesu Helpdesk Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Business Support Solution Helpdesk Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Call Center Inter Galatica Helpdesk Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)