Global Outsourced Call Centers (Outsourced Contact Centers) Market Size, Status and Forecast 2020-2026

May 2020 | 98 pages | ID: GA9287DF6DD1EN
QYResearch

Abstracts

This report focuses on the global Outsourced Call Centers (Outsourced Contact Centers) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Outsourced Call Centers (Outsourced Contact Centers) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study

• Teleperformance
• Concentrix (Convergys)
• Alorica
• Atento
• Acticall (Sitel)
• Arvato
• Sykes Enterprises
• TeleTech Holdings
• Transcom
• Serco
• HKT Teleservices
• Comdata

Market segment by Type, the product can be split into

• On-Premise CCO
• Cloud-based CCO

Market segment by Application, split into

• Telecom & IT
• BFSI
• Healthcare & Life Sciences
• Government & Public
• Retail & Consumer Goods
• Others

Market segment by Regions/Countries, this report covers

• North America
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America

The study objectives of this report are:

• To analyze global Outsourced Call Centers (Outsourced Contact Centers) status, future forecast, growth opportunity, key market and key players.
• To present the Outsourced Call Centers (Outsourced Contact Centers) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Outsourced Call Centers (Outsourced Contact Centers) are as follows:

• History Year: 2015-2019
• Base Year: 2019
• Estimated Year: 2020
• Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Contents

1 REPORT OVERVIEW

1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Outsourced Call Centers (Outsourced Contact Centers) Revenue
1.4 Market Analysis by Type
  1.4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type: 2020 VS 2026
  1.4.2 On-Premise CCO
  1.4.3 Cloud-based CCO
1.5 Market by Application
  1.5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application: 2020 VS 2026
  1.5.2 Telecom & IT
  1.5.3 BFSI
  1.5.4 Healthcare & Life Sciences
  1.5.5 Government & Public
  1.5.6 Retail & Consumer Goods
  1.5.7 Others
1.6 Study Objectives
1.7 Years Considered

2 GLOBAL GROWTH TRENDS BY REGIONS

2.1 Outsourced Call Centers (Outsourced Contact Centers) Market Perspective (2015-2026)
2.2 Outsourced Call Centers (Outsourced Contact Centers) Growth Trends by Regions
  2.2.1 Outsourced Call Centers (Outsourced Contact Centers) Market Size by Regions: 2015 VS 2020 VS 2026
  2.2.2 Outsourced Call Centers (Outsourced Contact Centers) Historic Market Share by Regions (2015-2020)
  2.2.3 Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
  2.3.1 Market Top Trends
  2.3.2 Market Drivers
  2.3.3 Market Challenges
  2.3.4 Porter’s Five Forces Analysis
  2.3.5 Outsourced Call Centers (Outsourced Contact Centers) Market Growth Strategy
  2.3.6 Primary Interviews with Key Outsourced Call Centers (Outsourced Contact Centers) Players (Opinion Leaders)

3 COMPETITION LANDSCAPE BY KEY PLAYERS

3.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Market Size
  3.1.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Revenue (2015-2020)
  3.1.2 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Players (2015-2020)
  3.1.3 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio
  3.2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio (CR5 and HHI)
  3.2.2 Global Top 10 and Top 5 Companies by Outsourced Call Centers (Outsourced Contact Centers) Revenue in 2019
3.3 Outsourced Call Centers (Outsourced Contact Centers) Key Players Head office and Area Served
3.4 Key Players Outsourced Call Centers (Outsourced Contact Centers) Product Solution and Service
3.5 Date of Enter into Outsourced Call Centers (Outsourced Contact Centers) Market
3.6 Mergers & Acquisitions, Expansion Plans

4 BREAKDOWN DATA BY TYPE (2015-2026)

4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Type (2015-2020)
4.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Type (2021-2026)

5 OUTSOURCED CALL CENTERS (OUTSOURCED CONTACT CENTERS) BREAKDOWN DATA BY APPLICATION (2015-2026)

5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)
5.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Application (2021-2026)

6 NORTH AMERICA

6.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
6.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in North America (2019-2020)
6.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
6.4 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

7 EUROPE

7.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
7.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Europe (2019-2020)
7.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
7.4 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

8 CHINA

8.1 China Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
8.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in China (2019-2020)
8.3 China Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
8.4 China Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

9 JAPAN

9.1 Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
9.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Japan (2019-2020)
9.3 Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
9.4 Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

10 SOUTHEAST ASIA

10.1 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
10.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
10.4 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

11 INDIA

11.1 India Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
11.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in India (2019-2020)
11.3 India Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
11.4 India Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

12 CENTRAL & SOUTH AMERICA

12.1 Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
12.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Central & South America (2019-2020)
12.3 Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
12.4 Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

13 KEY PLAYERS PROFILES

13.1 Teleperformance
  13.1.1 Teleperformance Company Details
  13.1.2 Teleperformance Business Overview and Its Total Revenue
  13.1.3 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Introduction
  13.1.4 Teleperformance Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020))
  13.1.5 Teleperformance Recent Development
13.2 Concentrix (Convergys)
  13.2.1 Concentrix (Convergys) Company Details
  13.2.2 Concentrix (Convergys) Business Overview and Its Total Revenue
  13.2.3 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Introduction
  13.2.4 Concentrix (Convergys) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  13.2.5 Concentrix (Convergys) Recent Development
13.3 Alorica
  13.3.1 Alorica Company Details
  13.3.2 Alorica Business Overview and Its Total Revenue
  13.3.3 Alorica Outsourced Call Centers (Outsourced Contact Centers) Introduction
  13.3.4 Alorica Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  13.3.5 Alorica Recent Development
13.4 Atento
  13.4.1 Atento Company Details
  13.4.2 Atento Business Overview and Its Total Revenue
  13.4.3 Atento Outsourced Call Centers (Outsourced Contact Centers) Introduction
  13.4.4 Atento Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  13.4.5 Atento Recent Development
13.5 Acticall (Sitel)
  13.5.1 Acticall (Sitel) Company Details
  13.5.2 Acticall (Sitel) Business Overview and Its Total Revenue
  13.5.3 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Introduction
  13.5.4 Acticall (Sitel) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  13.5.5 Acticall (Sitel) Recent Development
13.6 Arvato
  13.6.1 Arvato Company Details
  13.6.2 Arvato Business Overview and Its Total Revenue
  13.6.3 Arvato Outsourced Call Centers (Outsourced Contact Centers) Introduction
  13.6.4 Arvato Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  13.6.5 Arvato Recent Development
13.7 Sykes Enterprises
  13.7.1 Sykes Enterprises Company Details
  13.7.2 Sykes Enterprises Business Overview and Its Total Revenue
  13.7.3 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Introduction
  13.7.4 Sykes Enterprises Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  13.7.5 Sykes Enterprises Recent Development
13.8 TeleTech Holdings
  13.8.1 TeleTech Holdings Company Details
  13.8.2 TeleTech Holdings Business Overview and Its Total Revenue
  13.8.3 TeleTech Holdings Outsourced Call Centers (Outsourced Contact Centers) Introduction
  13.8.4 TeleTech Holdings Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  13.8.5 TeleTech Holdings Recent Development
13.9 Transcom
  13.9.1 Transcom Company Details
  13.9.2 Transcom Business Overview and Its Total Revenue
  13.9.3 Transcom Outsourced Call Centers (Outsourced Contact Centers) Introduction
  13.9.4 Transcom Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  13.9.5 Transcom Recent Development
13.10 Serco
  13.10.1 Serco Company Details
  13.10.2 Serco Business Overview and Its Total Revenue
  13.10.3 Serco Outsourced Call Centers (Outsourced Contact Centers) Introduction
  13.10.4 Serco Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  13.10.5 Serco Recent Development
13.11 HKT Teleservices
  10.11.1 HKT Teleservices Company Details
  10.11.2 HKT Teleservices Business Overview and Its Total Revenue
  10.11.3 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Introduction
  10.11.4 HKT Teleservices Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  10.11.5 HKT Teleservices Recent Development
13.12 Comdata
  10.12.1 Comdata Company Details
  10.12.2 Comdata Business Overview and Its Total Revenue
  10.12.3 Comdata Outsourced Call Centers (Outsourced Contact Centers) Introduction
  10.12.4 Comdata Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  10.12.5 Comdata Recent Development

14 ANALYST'S VIEWPOINTS/CONCLUSIONS

15 APPENDIX

15.1 Research Methodology
  15.1.1 Methodology/Research Approach
  15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details

List Of Tables

LIST OF TABLES

Table 1. Outsourced Call Centers (Outsourced Contact Centers) Key Market Segments
Table 2. Key Players Covered: Ranking by Outsourced Call Centers (Outsourced Contact Centers) Revenue
Table 3. Ranking of Global Top Outsourced Call Centers (Outsourced Contact Centers) Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of On-Premise CCO
Table 6. Key Players of Cloud-based CCO
Table 7. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 8. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Regions (US$ Million): 2020 VS 2026
Table 9. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Regions (2015-2020) (US$ Million)
Table 10. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Regions (2015-2020)
Table 11. Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 12. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Regions (2021-2026)
Table 13. Market Top Trends
Table 14. Key Drivers: Impact Analysis
Table 15. Key Challenges
Table 16. Outsourced Call Centers (Outsourced Contact Centers) Market Growth Strategy
Table 17. Main Points Interviewed from Key Outsourced Call Centers (Outsourced Contact Centers) Players
Table 18. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue by Players (2015-2020) (Million US$)
Table 19. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Players (2015-2020)
Table 20. Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Outsourced Call Centers (Outsourced Contact Centers) as of 2019)
Table 21. Global Outsourced Call Centers (Outsourced Contact Centers) by Players Market Concentration Ratio (CR5 and HHI)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Outsourced Call Centers (Outsourced Contact Centers) Product Solution and Service
Table 24. Date of Enter into Outsourced Call Centers (Outsourced Contact Centers) Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020) (Million US$)
Table 27. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Share by Type (2015-2020)
Table 28. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Type (2021-2026)
Table 29. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Share by Application (2015-2020)
Table 30. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020) (Million US$)
Table 31. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Share by Application (2021-2026)
Table 32. North America Key Players Outsourced Call Centers (Outsourced Contact Centers) Revenue (2019-2020) (Million US$)
Table 33. North America Key Players Outsourced Call Centers (Outsourced Contact Centers) Market Share (2019-2020)
Table 34. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020) (Million US$)
Table 35. North America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2015-2020)
Table 36. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020) (Million US$)
Table 37. North America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2015-2020)
Table 38. Europe Key Players Outsourced Call Centers (Outsourced Contact Centers) Revenue (2019-2020) (Million US$)
Table 39. Europe Key Players Outsourced Call Centers (Outsourced Contact Centers) Market Share (2019-2020)
Table 40. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020) (Million US$)
Table 41. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2015-2020)
Table 42. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020) (Million US$)
Table 43. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2015-2020)
Table 44. China Key Players Outsourced Call Centers (Outsourced Contact Centers) Revenue (2019-2020) (Million US$)
Table 45. China Key Players Outsourced Call Centers (Outsourced Contact Centers) Market Share (2019-2020)
Table 46. China Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020) (Million US$)
Table 47. China Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2015-2020)
Table 48. China Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020) (Million US$)
Table 49. China Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2015-2020)
Table 50. Japan Key Players Outsourced Call Centers (Outsourced Contact Centers) Revenue (2019-2020) (Million US$)
Table 51. Japan Key Players Outsourced Call Centers (Outsourced Contact Centers) Market Share (2019-2020)
Table 52. Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020) (Million US$)
Table 53. Japan Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2015-2020)
Table 54. Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020) (Million US$)
Table 55. Japan Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2015-2020)
Table 56. Southeast Asia Key Players Outsourced Call Centers (Outsourced Contact Centers) Revenue (2019-2020) (Million US$)
Table 57. Southeast Asia Key Players Outsourced Call Centers (Outsourced Contact Centers) Market Share (2019-2020)
Table 58. Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020) (Million US$)
Table 59. Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2015-2020)
Table 60. Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020) (Million US$)
Table 61. Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2015-2020)
Table 62. India Key Players Outsourced Call Centers (Outsourced Contact Centers) Revenue (2019-2020) (Million US$)
Table 63. India Key Players Outsourced Call Centers (Outsourced Contact Centers) Market Share (2019-2020)
Table 64. India Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020) (Million US$)
Table 65. India Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2015-2020)
Table 66. India Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020) (Million US$)
Table 67. India Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2015-2020)
Table 68. Central & South America Key Players Outsourced Call Centers (Outsourced Contact Centers) Revenue (2019-2020) (Million US$)
Table 69. Central & South America Key Players Outsourced Call Centers (Outsourced Contact Centers) Market Share (2019-2020)
Table 70. Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020) (Million US$)
Table 71. Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2015-2020)
Table 72. Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020) (Million US$)
Table 73. Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2015-2020)
Table 74. Teleperformance Company Details
Table 75. Teleperformance Business Overview
Table 76. Teleperformance Product
Table 77. Teleperformance Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020) (Million US$)
Table 78. Teleperformance Recent Development
Table 79. Concentrix (Convergys) Company Details
Table 80. Concentrix (Convergys) Business Overview
Table 81. Concentrix (Convergys) Product
Table 82. Concentrix (Convergys) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020) (Million US$)
Table 83. Concentrix (Convergys) Recent Development
Table 84. Alorica Company Details
Table 85. Alorica Business Overview
Table 86. Alorica Product
Table 87. Alorica Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020) (Million US$)
Table 88. Alorica Recent Development
Table 89. Atento Company Details
Table 90. Atento Business Overview
Table 91. Atento Product
Table 92. Atento Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020) (Million US$)
Table 93. Atento Recent Development
Table 94. Acticall (Sitel) Company Details
Table 95. Acticall (Sitel) Business Overview
Table 96. Acticall (Sitel) Product
Table 97. Acticall (Sitel) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020) (Million US$)
Table 98. Acticall (Sitel) Recent Development
Table 99. Arvato Company Details
Table 100. Arvato Business Overview
Table 101. Arvato Product
Table 102. Arvato Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020) (Million US$)
Table 103. Arvato Recent Development
Table 104. Sykes Enterprises Company Details
Table 105. Sykes Enterprises Business Overview
Table 106. Sykes Enterprises Product
Table 107. Sykes Enterprises Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020) (Million US$)
Table 108. Sykes Enterprises Recent Development
Table 109. TeleTech Holdings Business Overview
Table 110. TeleTech Holdings Product
Table 111. TeleTech Holdings Company Details
Table 112. TeleTech Holdings Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020) (Million US$)
Table 113. TeleTech Holdings Recent Development
Table 114. Transcom Company Details
Table 115. Transcom Business Overview
Table 116. Transcom Product
Table 117. Transcom Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020) (Million US$)
Table 118. Transcom Recent Development
Table 119. Serco Company Details
Table 120. Serco Business Overview
Table 121. Serco Product
Table 122. Serco Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020) (Million US$)
Table 123. Serco Recent Development
Table 124. HKT Teleservices Company Details
Table 125. HKT Teleservices Business Overview
Table 126. HKT Teleservices Product
Table 127. HKT Teleservices Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020) (Million US$)
Table 128. HKT Teleservices Recent Development
Table 129. Comdata Company Details
Table 130. Comdata Business Overview
Table 131. Comdata Product
Table 132. Comdata Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020) (Million US$)
Table 133. Comdata Recent Development
Table 134. Research Programs/Design for This Report
Table 135. Key Data Information from Secondary Sources
Table 136. Key Data Information from Primary Sources

List Of Figures

LIST OF FIGURES

Figure 1. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type: 2020 VS 2026
Figure 2. On-Premise CCO Features
Figure 3. Cloud-based CCO Features
Figure 4. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application: 2020 VS 2026
Figure 5. Telecom & IT Case Studies
Figure 6. BFSI Case Studies
Figure 7. Healthcare & Life Sciences Case Studies
Figure 8. Government & Public Case Studies
Figure 9. Retail & Consumer Goods Case Studies
Figure 10. Others Case Studies
Figure 11. Outsourced Call Centers (Outsourced Contact Centers) Report Years Considered
Figure 12. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth 2015-2026 (US$ Million)
Figure 13. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Regions: 2020 VS 2026
Figure 14. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Regions (2021-2026)
Figure 15. Porter's Five Forces Analysis
Figure 16. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Players in 2019
Figure 17. Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Outsourced Call Centers (Outsourced Contact Centers) as of 2019
Figure 18. The Top 10 and 5 Players Market Share by Outsourced Call Centers (Outsourced Contact Centers) Revenue in 2019
Figure 19. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. China Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. India Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2015-2020) (Million US$)
Figure 26. Teleperformance Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. Teleperformance Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
Figure 28. Concentrix (Convergys) Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. Concentrix (Convergys) Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
Figure 30. Alorica Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. Alorica Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
Figure 32. Atento Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. Atento Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
Figure 34. Acticall (Sitel) Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. Acticall (Sitel) Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
Figure 36. Arvato Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. Arvato Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
Figure 38. Sykes Enterprises Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. Sykes Enterprises Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
Figure 40. TeleTech Holdings Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. TeleTech Holdings Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
Figure 42. Transcom Total Revenue (US$ Million): 2019 Compared with 2018
Figure 43. Transcom Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
Figure 44. Serco Total Revenue (US$ Million): 2019 Compared with 2018
Figure 45. Serco Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
Figure 46. HKT Teleservices Total Revenue (US$ Million): 2019 Compared with 2018
Figure 47. HKT Teleservices Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
Figure 48. Comdata Total Revenue (US$ Million): 2019 Compared with 2018
Figure 49. Comdata Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
Figure 50. Bottom-up and Top-down Approaches for This Report
Figure 51. Data Triangulation
Figure 52. Key Executives Interviewed