Global Online Help Desk Market 2024 by Company, Regions, Type and Application, Forecast to 2030
According to our (Global Info Research) latest study, the global Online Help Desk market size was valued at USD million in 2023 and is forecast to a readjusted size of USD million by 2030 with a CAGR of % during review period.
The Global Info Research report includes an overview of the development of the Online Help Desk industry chain, the market status of E-commerce (On-premises, Cloud-based), Banks (On-premises, Cloud-based), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Online Help Desk.
Regionally, the report analyzes the Online Help Desk markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Online Help Desk market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the Online Help Desk market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Online Help Desk industry.
The report involves analyzing the market at a macro level:
Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., On-premises, Cloud-based).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Online Help Desk market.
Regional Analysis: The report involves examining the Online Help Desk market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Online Help Desk market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to Online Help Desk:
Company Analysis: Report covers individual Online Help Desk players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Online Help Desk This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (E-commerce, Banks).
Technology Analysis: Report covers specific technologies relevant to Online Help Desk. It assesses the current state, advancements, and potential future developments in Online Help Desk areas.
Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Online Help Desk market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
Market Segmentation
Online Help Desk market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
Chapter 1, to describe Online Help Desk product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Online Help Desk, with revenue, gross margin and global market share of Online Help Desk from 2019 to 2024.
Chapter 3, the Online Help Desk competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Online Help Desk market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Online Help Desk.
Chapter 13, to describe Online Help Desk research findings and conclusion.
The Global Info Research report includes an overview of the development of the Online Help Desk industry chain, the market status of E-commerce (On-premises, Cloud-based), Banks (On-premises, Cloud-based), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Online Help Desk.
Regionally, the report analyzes the Online Help Desk markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Online Help Desk market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the Online Help Desk market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Online Help Desk industry.
The report involves analyzing the market at a macro level:
Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., On-premises, Cloud-based).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Online Help Desk market.
Regional Analysis: The report involves examining the Online Help Desk market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Online Help Desk market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to Online Help Desk:
Company Analysis: Report covers individual Online Help Desk players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Online Help Desk This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (E-commerce, Banks).
Technology Analysis: Report covers specific technologies relevant to Online Help Desk. It assesses the current state, advancements, and potential future developments in Online Help Desk areas.
Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Online Help Desk market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
Market Segmentation
Online Help Desk market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
- On-premises
- Cloud-based
- E-commerce
- Banks
- Others
- Zendesk
- Groove
- HappyFox
- Freshdesk
- Atlassian
- Zoho
- North America (United States, Canada, and Mexico)
- Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
- Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
- South America (Brazil, Argentina and Rest of South America)
- Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
Chapter 1, to describe Online Help Desk product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Online Help Desk, with revenue, gross margin and global market share of Online Help Desk from 2019 to 2024.
Chapter 3, the Online Help Desk competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Online Help Desk market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Online Help Desk.
Chapter 13, to describe Online Help Desk research findings and conclusion.
1 MARKET OVERVIEW
1.1 Product Overview and Scope of Online Help Desk
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Online Help Desk by Type
1.3.1 Overview: Global Online Help Desk Market Size by Type: 2019 Versus 2023 Versus 2030
1.3.2 Global Online Help Desk Consumption Value Market Share by Type in 2023
1.3.3 On-premises
1.3.4 Cloud-based
1.4 Global Online Help Desk Market by Application
1.4.1 Overview: Global Online Help Desk Market Size by Application: 2019 Versus 2023 Versus 2030
1.4.2 E-commerce
1.4.3 Banks
1.4.4 Others
1.5 Global Online Help Desk Market Size & Forecast
1.6 Global Online Help Desk Market Size and Forecast by Region
1.6.1 Global Online Help Desk Market Size by Region: 2019 VS 2023 VS 2030
1.6.2 Global Online Help Desk Market Size by Region, (2019-2030)
1.6.3 North America Online Help Desk Market Size and Prospect (2019-2030)
1.6.4 Europe Online Help Desk Market Size and Prospect (2019-2030)
1.6.5 Asia-Pacific Online Help Desk Market Size and Prospect (2019-2030)
1.6.6 South America Online Help Desk Market Size and Prospect (2019-2030)
1.6.7 Middle East and Africa Online Help Desk Market Size and Prospect (2019-2030)
2 COMPANY PROFILES
2.1 Zendesk
2.1.1 Zendesk Details
2.1.2 Zendesk Major Business
2.1.3 Zendesk Online Help Desk Product and Solutions
2.1.4 Zendesk Online Help Desk Revenue, Gross Margin and Market Share (2019-2024)
2.1.5 Zendesk Recent Developments and Future Plans
2.2 Groove
2.2.1 Groove Details
2.2.2 Groove Major Business
2.2.3 Groove Online Help Desk Product and Solutions
2.2.4 Groove Online Help Desk Revenue, Gross Margin and Market Share (2019-2024)
2.2.5 Groove Recent Developments and Future Plans
2.3 HappyFox
2.3.1 HappyFox Details
2.3.2 HappyFox Major Business
2.3.3 HappyFox Online Help Desk Product and Solutions
2.3.4 HappyFox Online Help Desk Revenue, Gross Margin and Market Share (2019-2024)
2.3.5 HappyFox Recent Developments and Future Plans
2.4 Freshdesk
2.4.1 Freshdesk Details
2.4.2 Freshdesk Major Business
2.4.3 Freshdesk Online Help Desk Product and Solutions
2.4.4 Freshdesk Online Help Desk Revenue, Gross Margin and Market Share (2019-2024)
2.4.5 Freshdesk Recent Developments and Future Plans
2.5 Atlassian
2.5.1 Atlassian Details
2.5.2 Atlassian Major Business
2.5.3 Atlassian Online Help Desk Product and Solutions
2.5.4 Atlassian Online Help Desk Revenue, Gross Margin and Market Share (2019-2024)
2.5.5 Atlassian Recent Developments and Future Plans
2.6 Zoho
2.6.1 Zoho Details
2.6.2 Zoho Major Business
2.6.3 Zoho Online Help Desk Product and Solutions
2.6.4 Zoho Online Help Desk Revenue, Gross Margin and Market Share (2019-2024)
2.6.5 Zoho Recent Developments and Future Plans
3 MARKET COMPETITION, BY PLAYERS
3.1 Global Online Help Desk Revenue and Share by Players (2019-2024)
3.2 Market Share Analysis (2023)
3.2.1 Market Share of Online Help Desk by Company Revenue
3.2.2 Top 3 Online Help Desk Players Market Share in 2023
3.2.3 Top 6 Online Help Desk Players Market Share in 2023
3.3 Online Help Desk Market: Overall Company Footprint Analysis
3.3.1 Online Help Desk Market: Region Footprint
3.3.2 Online Help Desk Market: Company Product Type Footprint
3.3.3 Online Help Desk Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 MARKET SIZE SEGMENT BY TYPE
4.1 Global Online Help Desk Consumption Value and Market Share by Type (2019-2024)
4.2 Global Online Help Desk Market Forecast by Type (2025-2030)
5 MARKET SIZE SEGMENT BY APPLICATION
5.1 Global Online Help Desk Consumption Value Market Share by Application (2019-2024)
5.2 Global Online Help Desk Market Forecast by Application (2025-2030)
6 NORTH AMERICA
6.1 North America Online Help Desk Consumption Value by Type (2019-2030)
6.2 North America Online Help Desk Consumption Value by Application (2019-2030)
6.3 North America Online Help Desk Market Size by Country
6.3.1 North America Online Help Desk Consumption Value by Country (2019-2030)
6.3.2 United States Online Help Desk Market Size and Forecast (2019-2030)
6.3.3 Canada Online Help Desk Market Size and Forecast (2019-2030)
6.3.4 Mexico Online Help Desk Market Size and Forecast (2019-2030)
7 EUROPE
7.1 Europe Online Help Desk Consumption Value by Type (2019-2030)
7.2 Europe Online Help Desk Consumption Value by Application (2019-2030)
7.3 Europe Online Help Desk Market Size by Country
7.3.1 Europe Online Help Desk Consumption Value by Country (2019-2030)
7.3.2 Germany Online Help Desk Market Size and Forecast (2019-2030)
7.3.3 France Online Help Desk Market Size and Forecast (2019-2030)
7.3.4 United Kingdom Online Help Desk Market Size and Forecast (2019-2030)
7.3.5 Russia Online Help Desk Market Size and Forecast (2019-2030)
7.3.6 Italy Online Help Desk Market Size and Forecast (2019-2030)
8 ASIA-PACIFIC
8.1 Asia-Pacific Online Help Desk Consumption Value by Type (2019-2030)
8.2 Asia-Pacific Online Help Desk Consumption Value by Application (2019-2030)
8.3 Asia-Pacific Online Help Desk Market Size by Region
8.3.1 Asia-Pacific Online Help Desk Consumption Value by Region (2019-2030)
8.3.2 China Online Help Desk Market Size and Forecast (2019-2030)
8.3.3 Japan Online Help Desk Market Size and Forecast (2019-2030)
8.3.4 South Korea Online Help Desk Market Size and Forecast (2019-2030)
8.3.5 India Online Help Desk Market Size and Forecast (2019-2030)
8.3.6 Southeast Asia Online Help Desk Market Size and Forecast (2019-2030)
8.3.7 Australia Online Help Desk Market Size and Forecast (2019-2030)
9 SOUTH AMERICA
9.1 South America Online Help Desk Consumption Value by Type (2019-2030)
9.2 South America Online Help Desk Consumption Value by Application (2019-2030)
9.3 South America Online Help Desk Market Size by Country
9.3.1 South America Online Help Desk Consumption Value by Country (2019-2030)
9.3.2 Brazil Online Help Desk Market Size and Forecast (2019-2030)
9.3.3 Argentina Online Help Desk Market Size and Forecast (2019-2030)
10 MIDDLE EAST & AFRICA
10.1 Middle East & Africa Online Help Desk Consumption Value by Type (2019-2030)
10.2 Middle East & Africa Online Help Desk Consumption Value by Application (2019-2030)
10.3 Middle East & Africa Online Help Desk Market Size by Country
10.3.1 Middle East & Africa Online Help Desk Consumption Value by Country (2019-2030)
10.3.2 Turkey Online Help Desk Market Size and Forecast (2019-2030)
10.3.3 Saudi Arabia Online Help Desk Market Size and Forecast (2019-2030)
10.3.4 UAE Online Help Desk Market Size and Forecast (2019-2030)
11 MARKET DYNAMICS
11.1 Online Help Desk Market Drivers
11.2 Online Help Desk Market Restraints
11.3 Online Help Desk Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 INDUSTRY CHAIN ANALYSIS
12.1 Online Help Desk Industry Chain
12.2 Online Help Desk Upstream Analysis
12.3 Online Help Desk Midstream Analysis
12.4 Online Help Desk Downstream Analysis
13 RESEARCH FINDINGS AND CONCLUSION
14 APPENDIX
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
1.1 Product Overview and Scope of Online Help Desk
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Online Help Desk by Type
1.3.1 Overview: Global Online Help Desk Market Size by Type: 2019 Versus 2023 Versus 2030
1.3.2 Global Online Help Desk Consumption Value Market Share by Type in 2023
1.3.3 On-premises
1.3.4 Cloud-based
1.4 Global Online Help Desk Market by Application
1.4.1 Overview: Global Online Help Desk Market Size by Application: 2019 Versus 2023 Versus 2030
1.4.2 E-commerce
1.4.3 Banks
1.4.4 Others
1.5 Global Online Help Desk Market Size & Forecast
1.6 Global Online Help Desk Market Size and Forecast by Region
1.6.1 Global Online Help Desk Market Size by Region: 2019 VS 2023 VS 2030
1.6.2 Global Online Help Desk Market Size by Region, (2019-2030)
1.6.3 North America Online Help Desk Market Size and Prospect (2019-2030)
1.6.4 Europe Online Help Desk Market Size and Prospect (2019-2030)
1.6.5 Asia-Pacific Online Help Desk Market Size and Prospect (2019-2030)
1.6.6 South America Online Help Desk Market Size and Prospect (2019-2030)
1.6.7 Middle East and Africa Online Help Desk Market Size and Prospect (2019-2030)
2 COMPANY PROFILES
2.1 Zendesk
2.1.1 Zendesk Details
2.1.2 Zendesk Major Business
2.1.3 Zendesk Online Help Desk Product and Solutions
2.1.4 Zendesk Online Help Desk Revenue, Gross Margin and Market Share (2019-2024)
2.1.5 Zendesk Recent Developments and Future Plans
2.2 Groove
2.2.1 Groove Details
2.2.2 Groove Major Business
2.2.3 Groove Online Help Desk Product and Solutions
2.2.4 Groove Online Help Desk Revenue, Gross Margin and Market Share (2019-2024)
2.2.5 Groove Recent Developments and Future Plans
2.3 HappyFox
2.3.1 HappyFox Details
2.3.2 HappyFox Major Business
2.3.3 HappyFox Online Help Desk Product and Solutions
2.3.4 HappyFox Online Help Desk Revenue, Gross Margin and Market Share (2019-2024)
2.3.5 HappyFox Recent Developments and Future Plans
2.4 Freshdesk
2.4.1 Freshdesk Details
2.4.2 Freshdesk Major Business
2.4.3 Freshdesk Online Help Desk Product and Solutions
2.4.4 Freshdesk Online Help Desk Revenue, Gross Margin and Market Share (2019-2024)
2.4.5 Freshdesk Recent Developments and Future Plans
2.5 Atlassian
2.5.1 Atlassian Details
2.5.2 Atlassian Major Business
2.5.3 Atlassian Online Help Desk Product and Solutions
2.5.4 Atlassian Online Help Desk Revenue, Gross Margin and Market Share (2019-2024)
2.5.5 Atlassian Recent Developments and Future Plans
2.6 Zoho
2.6.1 Zoho Details
2.6.2 Zoho Major Business
2.6.3 Zoho Online Help Desk Product and Solutions
2.6.4 Zoho Online Help Desk Revenue, Gross Margin and Market Share (2019-2024)
2.6.5 Zoho Recent Developments and Future Plans
3 MARKET COMPETITION, BY PLAYERS
3.1 Global Online Help Desk Revenue and Share by Players (2019-2024)
3.2 Market Share Analysis (2023)
3.2.1 Market Share of Online Help Desk by Company Revenue
3.2.2 Top 3 Online Help Desk Players Market Share in 2023
3.2.3 Top 6 Online Help Desk Players Market Share in 2023
3.3 Online Help Desk Market: Overall Company Footprint Analysis
3.3.1 Online Help Desk Market: Region Footprint
3.3.2 Online Help Desk Market: Company Product Type Footprint
3.3.3 Online Help Desk Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 MARKET SIZE SEGMENT BY TYPE
4.1 Global Online Help Desk Consumption Value and Market Share by Type (2019-2024)
4.2 Global Online Help Desk Market Forecast by Type (2025-2030)
5 MARKET SIZE SEGMENT BY APPLICATION
5.1 Global Online Help Desk Consumption Value Market Share by Application (2019-2024)
5.2 Global Online Help Desk Market Forecast by Application (2025-2030)
6 NORTH AMERICA
6.1 North America Online Help Desk Consumption Value by Type (2019-2030)
6.2 North America Online Help Desk Consumption Value by Application (2019-2030)
6.3 North America Online Help Desk Market Size by Country
6.3.1 North America Online Help Desk Consumption Value by Country (2019-2030)
6.3.2 United States Online Help Desk Market Size and Forecast (2019-2030)
6.3.3 Canada Online Help Desk Market Size and Forecast (2019-2030)
6.3.4 Mexico Online Help Desk Market Size and Forecast (2019-2030)
7 EUROPE
7.1 Europe Online Help Desk Consumption Value by Type (2019-2030)
7.2 Europe Online Help Desk Consumption Value by Application (2019-2030)
7.3 Europe Online Help Desk Market Size by Country
7.3.1 Europe Online Help Desk Consumption Value by Country (2019-2030)
7.3.2 Germany Online Help Desk Market Size and Forecast (2019-2030)
7.3.3 France Online Help Desk Market Size and Forecast (2019-2030)
7.3.4 United Kingdom Online Help Desk Market Size and Forecast (2019-2030)
7.3.5 Russia Online Help Desk Market Size and Forecast (2019-2030)
7.3.6 Italy Online Help Desk Market Size and Forecast (2019-2030)
8 ASIA-PACIFIC
8.1 Asia-Pacific Online Help Desk Consumption Value by Type (2019-2030)
8.2 Asia-Pacific Online Help Desk Consumption Value by Application (2019-2030)
8.3 Asia-Pacific Online Help Desk Market Size by Region
8.3.1 Asia-Pacific Online Help Desk Consumption Value by Region (2019-2030)
8.3.2 China Online Help Desk Market Size and Forecast (2019-2030)
8.3.3 Japan Online Help Desk Market Size and Forecast (2019-2030)
8.3.4 South Korea Online Help Desk Market Size and Forecast (2019-2030)
8.3.5 India Online Help Desk Market Size and Forecast (2019-2030)
8.3.6 Southeast Asia Online Help Desk Market Size and Forecast (2019-2030)
8.3.7 Australia Online Help Desk Market Size and Forecast (2019-2030)
9 SOUTH AMERICA
9.1 South America Online Help Desk Consumption Value by Type (2019-2030)
9.2 South America Online Help Desk Consumption Value by Application (2019-2030)
9.3 South America Online Help Desk Market Size by Country
9.3.1 South America Online Help Desk Consumption Value by Country (2019-2030)
9.3.2 Brazil Online Help Desk Market Size and Forecast (2019-2030)
9.3.3 Argentina Online Help Desk Market Size and Forecast (2019-2030)
10 MIDDLE EAST & AFRICA
10.1 Middle East & Africa Online Help Desk Consumption Value by Type (2019-2030)
10.2 Middle East & Africa Online Help Desk Consumption Value by Application (2019-2030)
10.3 Middle East & Africa Online Help Desk Market Size by Country
10.3.1 Middle East & Africa Online Help Desk Consumption Value by Country (2019-2030)
10.3.2 Turkey Online Help Desk Market Size and Forecast (2019-2030)
10.3.3 Saudi Arabia Online Help Desk Market Size and Forecast (2019-2030)
10.3.4 UAE Online Help Desk Market Size and Forecast (2019-2030)
11 MARKET DYNAMICS
11.1 Online Help Desk Market Drivers
11.2 Online Help Desk Market Restraints
11.3 Online Help Desk Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 INDUSTRY CHAIN ANALYSIS
12.1 Online Help Desk Industry Chain
12.2 Online Help Desk Upstream Analysis
12.3 Online Help Desk Midstream Analysis
12.4 Online Help Desk Downstream Analysis
13 RESEARCH FINDINGS AND CONCLUSION
14 APPENDIX
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
LIST OF TABLES
Table 1. Global Online Help Desk Consumption Value by Type, (USD Million), 2019 & 2023 & 2030
Table 2. Global Online Help Desk Consumption Value by Application, (USD Million), 2019 & 2023 & 2030
Table 3. Global Online Help Desk Consumption Value by Region (2019-2024) & (USD Million)
Table 4. Global Online Help Desk Consumption Value by Region (2025-2030) & (USD Million)
Table 5. Zendesk Company Information, Head Office, and Major Competitors
Table 6. Zendesk Major Business
Table 7. Zendesk Online Help Desk Product and Solutions
Table 8. Zendesk Online Help Desk Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 9. Zendesk Recent Developments and Future Plans
Table 10. Groove Company Information, Head Office, and Major Competitors
Table 11. Groove Major Business
Table 12. Groove Online Help Desk Product and Solutions
Table 13. Groove Online Help Desk Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 14. Groove Recent Developments and Future Plans
Table 15. HappyFox Company Information, Head Office, and Major Competitors
Table 16. HappyFox Major Business
Table 17. HappyFox Online Help Desk Product and Solutions
Table 18. HappyFox Online Help Desk Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 19. HappyFox Recent Developments and Future Plans
Table 20. Freshdesk Company Information, Head Office, and Major Competitors
Table 21. Freshdesk Major Business
Table 22. Freshdesk Online Help Desk Product and Solutions
Table 23. Freshdesk Online Help Desk Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 24. Freshdesk Recent Developments and Future Plans
Table 25. Atlassian Company Information, Head Office, and Major Competitors
Table 26. Atlassian Major Business
Table 27. Atlassian Online Help Desk Product and Solutions
Table 28. Atlassian Online Help Desk Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 29. Atlassian Recent Developments and Future Plans
Table 30. Zoho Company Information, Head Office, and Major Competitors
Table 31. Zoho Major Business
Table 32. Zoho Online Help Desk Product and Solutions
Table 33. Zoho Online Help Desk Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 34. Zoho Recent Developments and Future Plans
Table 35. Global Online Help Desk Revenue (USD Million) by Players (2019-2024)
Table 36. Global Online Help Desk Revenue Share by Players (2019-2024)
Table 37. Breakdown of Online Help Desk by Company Type (Tier 1, Tier 2, and Tier 3)
Table 38. Market Position of Players in Online Help Desk, (Tier 1, Tier 2, and Tier 3), Based on Revenue in 2023
Table 39. Head Office of Key Online Help Desk Players
Table 40. Online Help Desk Market: Company Product Type Footprint
Table 41. Online Help Desk Market: Company Product Application Footprint
Table 42. Online Help Desk New Market Entrants and Barriers to Market Entry
Table 43. Online Help Desk Mergers, Acquisition, Agreements, and Collaborations
Table 44. Global Online Help Desk Consumption Value (USD Million) by Type (2019-2024)
Table 45. Global Online Help Desk Consumption Value Share by Type (2019-2024)
Table 46. Global Online Help Desk Consumption Value Forecast by Type (2025-2030)
Table 47. Global Online Help Desk Consumption Value by Application (2019-2024)
Table 48. Global Online Help Desk Consumption Value Forecast by Application (2025-2030)
Table 49. North America Online Help Desk Consumption Value by Type (2019-2024) & (USD Million)
Table 50. North America Online Help Desk Consumption Value by Type (2025-2030) & (USD Million)
Table 51. North America Online Help Desk Consumption Value by Application (2019-2024) & (USD Million)
Table 52. North America Online Help Desk Consumption Value by Application (2025-2030) & (USD Million)
Table 53. North America Online Help Desk Consumption Value by Country (2019-2024) & (USD Million)
Table 54. North America Online Help Desk Consumption Value by Country (2025-2030) & (USD Million)
Table 55. Europe Online Help Desk Consumption Value by Type (2019-2024) & (USD Million)
Table 56. Europe Online Help Desk Consumption Value by Type (2025-2030) & (USD Million)
Table 57. Europe Online Help Desk Consumption Value by Application (2019-2024) & (USD Million)
Table 58. Europe Online Help Desk Consumption Value by Application (2025-2030) & (USD Million)
Table 59. Europe Online Help Desk Consumption Value by Country (2019-2024) & (USD Million)
Table 60. Europe Online Help Desk Consumption Value by Country (2025-2030) & (USD Million)
Table 61. Asia-Pacific Online Help Desk Consumption Value by Type (2019-2024) & (USD Million)
Table 62. Asia-Pacific Online Help Desk Consumption Value by Type (2025-2030) & (USD Million)
Table 63. Asia-Pacific Online Help Desk Consumption Value by Application (2019-2024) & (USD Million)
Table 64. Asia-Pacific Online Help Desk Consumption Value by Application (2025-2030) & (USD Million)
Table 65. Asia-Pacific Online Help Desk Consumption Value by Region (2019-2024) & (USD Million)
Table 66. Asia-Pacific Online Help Desk Consumption Value by Region (2025-2030) & (USD Million)
Table 67. South America Online Help Desk Consumption Value by Type (2019-2024) & (USD Million)
Table 68. South America Online Help Desk Consumption Value by Type (2025-2030) & (USD Million)
Table 69. South America Online Help Desk Consumption Value by Application (2019-2024) & (USD Million)
Table 70. South America Online Help Desk Consumption Value by Application (2025-2030) & (USD Million)
Table 71. South America Online Help Desk Consumption Value by Country (2019-2024) & (USD Million)
Table 72. South America Online Help Desk Consumption Value by Country (2025-2030) & (USD Million)
Table 73. Middle East & Africa Online Help Desk Consumption Value by Type (2019-2024) & (USD Million)
Table 74. Middle East & Africa Online Help Desk Consumption Value by Type (2025-2030) & (USD Million)
Table 75. Middle East & Africa Online Help Desk Consumption Value by Application (2019-2024) & (USD Million)
Table 76. Middle East & Africa Online Help Desk Consumption Value by Application (2025-2030) & (USD Million)
Table 77. Middle East & Africa Online Help Desk Consumption Value by Country (2019-2024) & (USD Million)
Table 78. Middle East & Africa Online Help Desk Consumption Value by Country (2025-2030) & (USD Million)
Table 79. Online Help Desk Raw Material
Table 80. Key Suppliers of Online Help Desk Raw Materials
Table 1. Global Online Help Desk Consumption Value by Type, (USD Million), 2019 & 2023 & 2030
Table 2. Global Online Help Desk Consumption Value by Application, (USD Million), 2019 & 2023 & 2030
Table 3. Global Online Help Desk Consumption Value by Region (2019-2024) & (USD Million)
Table 4. Global Online Help Desk Consumption Value by Region (2025-2030) & (USD Million)
Table 5. Zendesk Company Information, Head Office, and Major Competitors
Table 6. Zendesk Major Business
Table 7. Zendesk Online Help Desk Product and Solutions
Table 8. Zendesk Online Help Desk Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 9. Zendesk Recent Developments and Future Plans
Table 10. Groove Company Information, Head Office, and Major Competitors
Table 11. Groove Major Business
Table 12. Groove Online Help Desk Product and Solutions
Table 13. Groove Online Help Desk Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 14. Groove Recent Developments and Future Plans
Table 15. HappyFox Company Information, Head Office, and Major Competitors
Table 16. HappyFox Major Business
Table 17. HappyFox Online Help Desk Product and Solutions
Table 18. HappyFox Online Help Desk Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 19. HappyFox Recent Developments and Future Plans
Table 20. Freshdesk Company Information, Head Office, and Major Competitors
Table 21. Freshdesk Major Business
Table 22. Freshdesk Online Help Desk Product and Solutions
Table 23. Freshdesk Online Help Desk Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 24. Freshdesk Recent Developments and Future Plans
Table 25. Atlassian Company Information, Head Office, and Major Competitors
Table 26. Atlassian Major Business
Table 27. Atlassian Online Help Desk Product and Solutions
Table 28. Atlassian Online Help Desk Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 29. Atlassian Recent Developments and Future Plans
Table 30. Zoho Company Information, Head Office, and Major Competitors
Table 31. Zoho Major Business
Table 32. Zoho Online Help Desk Product and Solutions
Table 33. Zoho Online Help Desk Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 34. Zoho Recent Developments and Future Plans
Table 35. Global Online Help Desk Revenue (USD Million) by Players (2019-2024)
Table 36. Global Online Help Desk Revenue Share by Players (2019-2024)
Table 37. Breakdown of Online Help Desk by Company Type (Tier 1, Tier 2, and Tier 3)
Table 38. Market Position of Players in Online Help Desk, (Tier 1, Tier 2, and Tier 3), Based on Revenue in 2023
Table 39. Head Office of Key Online Help Desk Players
Table 40. Online Help Desk Market: Company Product Type Footprint
Table 41. Online Help Desk Market: Company Product Application Footprint
Table 42. Online Help Desk New Market Entrants and Barriers to Market Entry
Table 43. Online Help Desk Mergers, Acquisition, Agreements, and Collaborations
Table 44. Global Online Help Desk Consumption Value (USD Million) by Type (2019-2024)
Table 45. Global Online Help Desk Consumption Value Share by Type (2019-2024)
Table 46. Global Online Help Desk Consumption Value Forecast by Type (2025-2030)
Table 47. Global Online Help Desk Consumption Value by Application (2019-2024)
Table 48. Global Online Help Desk Consumption Value Forecast by Application (2025-2030)
Table 49. North America Online Help Desk Consumption Value by Type (2019-2024) & (USD Million)
Table 50. North America Online Help Desk Consumption Value by Type (2025-2030) & (USD Million)
Table 51. North America Online Help Desk Consumption Value by Application (2019-2024) & (USD Million)
Table 52. North America Online Help Desk Consumption Value by Application (2025-2030) & (USD Million)
Table 53. North America Online Help Desk Consumption Value by Country (2019-2024) & (USD Million)
Table 54. North America Online Help Desk Consumption Value by Country (2025-2030) & (USD Million)
Table 55. Europe Online Help Desk Consumption Value by Type (2019-2024) & (USD Million)
Table 56. Europe Online Help Desk Consumption Value by Type (2025-2030) & (USD Million)
Table 57. Europe Online Help Desk Consumption Value by Application (2019-2024) & (USD Million)
Table 58. Europe Online Help Desk Consumption Value by Application (2025-2030) & (USD Million)
Table 59. Europe Online Help Desk Consumption Value by Country (2019-2024) & (USD Million)
Table 60. Europe Online Help Desk Consumption Value by Country (2025-2030) & (USD Million)
Table 61. Asia-Pacific Online Help Desk Consumption Value by Type (2019-2024) & (USD Million)
Table 62. Asia-Pacific Online Help Desk Consumption Value by Type (2025-2030) & (USD Million)
Table 63. Asia-Pacific Online Help Desk Consumption Value by Application (2019-2024) & (USD Million)
Table 64. Asia-Pacific Online Help Desk Consumption Value by Application (2025-2030) & (USD Million)
Table 65. Asia-Pacific Online Help Desk Consumption Value by Region (2019-2024) & (USD Million)
Table 66. Asia-Pacific Online Help Desk Consumption Value by Region (2025-2030) & (USD Million)
Table 67. South America Online Help Desk Consumption Value by Type (2019-2024) & (USD Million)
Table 68. South America Online Help Desk Consumption Value by Type (2025-2030) & (USD Million)
Table 69. South America Online Help Desk Consumption Value by Application (2019-2024) & (USD Million)
Table 70. South America Online Help Desk Consumption Value by Application (2025-2030) & (USD Million)
Table 71. South America Online Help Desk Consumption Value by Country (2019-2024) & (USD Million)
Table 72. South America Online Help Desk Consumption Value by Country (2025-2030) & (USD Million)
Table 73. Middle East & Africa Online Help Desk Consumption Value by Type (2019-2024) & (USD Million)
Table 74. Middle East & Africa Online Help Desk Consumption Value by Type (2025-2030) & (USD Million)
Table 75. Middle East & Africa Online Help Desk Consumption Value by Application (2019-2024) & (USD Million)
Table 76. Middle East & Africa Online Help Desk Consumption Value by Application (2025-2030) & (USD Million)
Table 77. Middle East & Africa Online Help Desk Consumption Value by Country (2019-2024) & (USD Million)
Table 78. Middle East & Africa Online Help Desk Consumption Value by Country (2025-2030) & (USD Million)
Table 79. Online Help Desk Raw Material
Table 80. Key Suppliers of Online Help Desk Raw Materials
LIST OF FIGURES
Figure 1. Online Help Desk Picture
Figure 2. Global Online Help Desk Consumption Value by Type, (USD Million), 2019 & 2023 & 2030
Figure 3. Global Online Help Desk Consumption Value Market Share by Type in 2023
Figure 4. On-premises
Figure 5. Cloud-based
Figure 6. Global Online Help Desk Consumption Value by Type, (USD Million), 2019 & 2023 & 2030
Figure 7. Online Help Desk Consumption Value Market Share by Application in 2023
Figure 8. E-commerce Picture
Figure 9. Banks Picture
Figure 10. Others Picture
Figure 11. Global Online Help Desk Consumption Value, (USD Million): 2019 & 2023 & 2030
Figure 12. Global Online Help Desk Consumption Value and Forecast (2019-2030) & (USD Million)
Figure 13. Global Market Online Help Desk Consumption Value (USD Million) Comparison by Region (2019 & 2023 & 2030)
Figure 14. Global Online Help Desk Consumption Value Market Share by Region (2019-2030)
Figure 15. Global Online Help Desk Consumption Value Market Share by Region in 2023
Figure 16. North America Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 17. Europe Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 18. Asia-Pacific Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 19. South America Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 20. Middle East and Africa Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 21. Global Online Help Desk Revenue Share by Players in 2023
Figure 22. Online Help Desk Market Share by Company Type (Tier 1, Tier 2 and Tier 3) in 2023
Figure 23. Global Top 3 Players Online Help Desk Market Share in 2023
Figure 24. Global Top 6 Players Online Help Desk Market Share in 2023
Figure 25. Global Online Help Desk Consumption Value Share by Type (2019-2024)
Figure 26. Global Online Help Desk Market Share Forecast by Type (2025-2030)
Figure 27. Global Online Help Desk Consumption Value Share by Application (2019-2024)
Figure 28. Global Online Help Desk Market Share Forecast by Application (2025-2030)
Figure 29. North America Online Help Desk Consumption Value Market Share by Type (2019-2030)
Figure 30. North America Online Help Desk Consumption Value Market Share by Application (2019-2030)
Figure 31. North America Online Help Desk Consumption Value Market Share by Country (2019-2030)
Figure 32. United States Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 33. Canada Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 34. Mexico Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 35. Europe Online Help Desk Consumption Value Market Share by Type (2019-2030)
Figure 36. Europe Online Help Desk Consumption Value Market Share by Application (2019-2030)
Figure 37. Europe Online Help Desk Consumption Value Market Share by Country (2019-2030)
Figure 38. Germany Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 39. France Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 40. United Kingdom Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 41. Russia Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 42. Italy Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 43. Asia-Pacific Online Help Desk Consumption Value Market Share by Type (2019-2030)
Figure 44. Asia-Pacific Online Help Desk Consumption Value Market Share by Application (2019-2030)
Figure 45. Asia-Pacific Online Help Desk Consumption Value Market Share by Region (2019-2030)
Figure 46. China Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 47. Japan Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 48. South Korea Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 49. India Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 50. Southeast Asia Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 51. Australia Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 52. South America Online Help Desk Consumption Value Market Share by Type (2019-2030)
Figure 53. South America Online Help Desk Consumption Value Market Share by Application (2019-2030)
Figure 54. South America Online Help Desk Consumption Value Market Share by Country (2019-2030)
Figure 55. Brazil Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 56. Argentina Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 57. Middle East and Africa Online Help Desk Consumption Value Market Share by Type (2019-2030)
Figure 58. Middle East and Africa Online Help Desk Consumption Value Market Share by Application (2019-2030)
Figure 59. Middle East and Africa Online Help Desk Consumption Value Market Share by Country (2019-2030)
Figure 60. Turkey Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 61. Saudi Arabia Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 62. UAE Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 63. Online Help Desk Market Drivers
Figure 64. Online Help Desk Market Restraints
Figure 65. Online Help Desk Market Trends
Figure 66. Porters Five Forces Analysis
Figure 67. Manufacturing Cost Structure Analysis of Online Help Desk in 2023
Figure 68. Manufacturing Process Analysis of Online Help Desk
Figure 69. Online Help Desk Industrial Chain
Figure 70. Methodology
Figure 71. Research Process and Data Source
Figure 1. Online Help Desk Picture
Figure 2. Global Online Help Desk Consumption Value by Type, (USD Million), 2019 & 2023 & 2030
Figure 3. Global Online Help Desk Consumption Value Market Share by Type in 2023
Figure 4. On-premises
Figure 5. Cloud-based
Figure 6. Global Online Help Desk Consumption Value by Type, (USD Million), 2019 & 2023 & 2030
Figure 7. Online Help Desk Consumption Value Market Share by Application in 2023
Figure 8. E-commerce Picture
Figure 9. Banks Picture
Figure 10. Others Picture
Figure 11. Global Online Help Desk Consumption Value, (USD Million): 2019 & 2023 & 2030
Figure 12. Global Online Help Desk Consumption Value and Forecast (2019-2030) & (USD Million)
Figure 13. Global Market Online Help Desk Consumption Value (USD Million) Comparison by Region (2019 & 2023 & 2030)
Figure 14. Global Online Help Desk Consumption Value Market Share by Region (2019-2030)
Figure 15. Global Online Help Desk Consumption Value Market Share by Region in 2023
Figure 16. North America Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 17. Europe Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 18. Asia-Pacific Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 19. South America Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 20. Middle East and Africa Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 21. Global Online Help Desk Revenue Share by Players in 2023
Figure 22. Online Help Desk Market Share by Company Type (Tier 1, Tier 2 and Tier 3) in 2023
Figure 23. Global Top 3 Players Online Help Desk Market Share in 2023
Figure 24. Global Top 6 Players Online Help Desk Market Share in 2023
Figure 25. Global Online Help Desk Consumption Value Share by Type (2019-2024)
Figure 26. Global Online Help Desk Market Share Forecast by Type (2025-2030)
Figure 27. Global Online Help Desk Consumption Value Share by Application (2019-2024)
Figure 28. Global Online Help Desk Market Share Forecast by Application (2025-2030)
Figure 29. North America Online Help Desk Consumption Value Market Share by Type (2019-2030)
Figure 30. North America Online Help Desk Consumption Value Market Share by Application (2019-2030)
Figure 31. North America Online Help Desk Consumption Value Market Share by Country (2019-2030)
Figure 32. United States Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 33. Canada Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 34. Mexico Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 35. Europe Online Help Desk Consumption Value Market Share by Type (2019-2030)
Figure 36. Europe Online Help Desk Consumption Value Market Share by Application (2019-2030)
Figure 37. Europe Online Help Desk Consumption Value Market Share by Country (2019-2030)
Figure 38. Germany Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 39. France Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 40. United Kingdom Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 41. Russia Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 42. Italy Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 43. Asia-Pacific Online Help Desk Consumption Value Market Share by Type (2019-2030)
Figure 44. Asia-Pacific Online Help Desk Consumption Value Market Share by Application (2019-2030)
Figure 45. Asia-Pacific Online Help Desk Consumption Value Market Share by Region (2019-2030)
Figure 46. China Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 47. Japan Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 48. South Korea Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 49. India Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 50. Southeast Asia Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 51. Australia Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 52. South America Online Help Desk Consumption Value Market Share by Type (2019-2030)
Figure 53. South America Online Help Desk Consumption Value Market Share by Application (2019-2030)
Figure 54. South America Online Help Desk Consumption Value Market Share by Country (2019-2030)
Figure 55. Brazil Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 56. Argentina Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 57. Middle East and Africa Online Help Desk Consumption Value Market Share by Type (2019-2030)
Figure 58. Middle East and Africa Online Help Desk Consumption Value Market Share by Application (2019-2030)
Figure 59. Middle East and Africa Online Help Desk Consumption Value Market Share by Country (2019-2030)
Figure 60. Turkey Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 61. Saudi Arabia Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 62. UAE Online Help Desk Consumption Value (2019-2030) & (USD Million)
Figure 63. Online Help Desk Market Drivers
Figure 64. Online Help Desk Market Restraints
Figure 65. Online Help Desk Market Trends
Figure 66. Porters Five Forces Analysis
Figure 67. Manufacturing Cost Structure Analysis of Online Help Desk in 2023
Figure 68. Manufacturing Process Analysis of Online Help Desk
Figure 69. Online Help Desk Industrial Chain
Figure 70. Methodology
Figure 71. Research Process and Data Source
