Global Omnichannel Customer Service Market Research Report 2023
This report aims to provide a comprehensive presentation of the global market for Omnichannel Customer Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Omnichannel Customer Service.
The Omnichannel Customer Service market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Omnichannel Customer Service market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Omnichannel Customer Service companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.
By Company
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Omnichannel Customer Service companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the key companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
The Omnichannel Customer Service market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Omnichannel Customer Service market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Omnichannel Customer Service companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.
By Company
- IBM
- Mitel
- Amazon Web Services
- CommBox
- Trengo
- HubSpot
- Twilio
- Sinch
- Freshworks
- Acquire
- Zendesk
- RingCentral
- KDDI Corporation
- Route Mobile
- CX Journey
- Yappli
- SAP Customer Experience
- SaleCycle
- App Guardians
- LiveAgent
- REPLUG
- Storyly
- Phone Calls
- Text Messages (SMS)
- Live Chat
- Others
- B2B
- B2C
- North America
- United States
- Canada
- Europe
- Germany
- France
- UK
- Italy
- Russia
- Nordic Countries
- Rest of Europe
- Asia-Pacific
- China
- Japan
- South Korea
- Southeast Asia
- India
- Australia
- Rest of Asia
- Latin America
- Mexico
- Brazil
- Rest of Latin America
- Middle East & Africa
- Turkey
- Saudi Arabia
- UAE
- Rest of MEA
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Omnichannel Customer Service companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the key companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
1 REPORT OVERVIEW
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Omnichannel Customer Service Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Phone Calls
1.2.3 Text Messages (SMS)
1.2.4 Live Chat
1.2.5 Email
1.2.6 Others
1.3 Market by Application
1.3.1 Global Omnichannel Customer Service Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 B2B
1.3.3 B2C
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 GLOBAL GROWTH TRENDS
2.1 Global Omnichannel Customer Service Market Perspective (2018-2029)
2.2 Omnichannel Customer Service Growth Trends by Region
2.2.1 Global Omnichannel Customer Service Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Omnichannel Customer Service Historic Market Size by Region (2018-2023)
2.2.3 Omnichannel Customer Service Forecasted Market Size by Region (2024-2029)
2.3 Omnichannel Customer Service Market Dynamics
2.3.1 Omnichannel Customer Service Industry Trends
2.3.2 Omnichannel Customer Service Market Drivers
2.3.3 Omnichannel Customer Service Market Challenges
2.3.4 Omnichannel Customer Service Market Restraints
3 COMPETITION LANDSCAPE BY KEY PLAYERS
3.1 Global Top Omnichannel Customer Service Players by Revenue
3.1.1 Global Top Omnichannel Customer Service Players by Revenue (2018-2023)
3.1.2 Global Omnichannel Customer Service Revenue Market Share by Players (2018-2023)
3.2 Global Omnichannel Customer Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Omnichannel Customer Service Revenue
3.4 Global Omnichannel Customer Service Market Concentration Ratio
3.4.1 Global Omnichannel Customer Service Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Omnichannel Customer Service Revenue in 2022
3.5 Omnichannel Customer Service Key Players Head office and Area Served
3.6 Key Players Omnichannel Customer Service Product Solution and Service
3.7 Date of Enter into Omnichannel Customer Service Market
3.8 Mergers & Acquisitions, Expansion Plans
4 OMNICHANNEL CUSTOMER SERVICE BREAKDOWN DATA BY TYPE
4.1 Global Omnichannel Customer Service Historic Market Size by Type (2018-2023)
4.2 Global Omnichannel Customer Service Forecasted Market Size by Type (2024-2029)
5 OMNICHANNEL CUSTOMER SERVICE BREAKDOWN DATA BY APPLICATION
5.1 Global Omnichannel Customer Service Historic Market Size by Application (2018-2023)
5.2 Global Omnichannel Customer Service Forecasted Market Size by Application (2024-2029)
6 NORTH AMERICA
6.1 North America Omnichannel Customer Service Market Size (2018-2029)
6.2 North America Omnichannel Customer Service Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Omnichannel Customer Service Market Size by Country (2018-2023)
6.4 North America Omnichannel Customer Service Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 EUROPE
7.1 Europe Omnichannel Customer Service Market Size (2018-2029)
7.2 Europe Omnichannel Customer Service Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Omnichannel Customer Service Market Size by Country (2018-2023)
7.4 Europe Omnichannel Customer Service Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 ASIA-PACIFIC
8.1 Asia-Pacific Omnichannel Customer Service Market Size (2018-2029)
8.2 Asia-Pacific Omnichannel Customer Service Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Omnichannel Customer Service Market Size by Region (2018-2023)
8.4 Asia-Pacific Omnichannel Customer Service Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 LATIN AMERICA
9.1 Latin America Omnichannel Customer Service Market Size (2018-2029)
9.2 Latin America Omnichannel Customer Service Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Omnichannel Customer Service Market Size by Country (2018-2023)
9.4 Latin America Omnichannel Customer Service Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 MIDDLE EAST & AFRICA
10.1 Middle East & Africa Omnichannel Customer Service Market Size (2018-2029)
10.2 Middle East & Africa Omnichannel Customer Service Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Omnichannel Customer Service Market Size by Country (2018-2023)
10.4 Middle East & Africa Omnichannel Customer Service Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 KEY PLAYERS PROFILES
11.1 IBM
11.1.1 IBM Company Detail
11.1.2 IBM Business Overview
11.1.3 IBM Omnichannel Customer Service Introduction
11.1.4 IBM Revenue in Omnichannel Customer Service Business (2018-2023)
11.1.5 IBM Recent Development
11.2 Mitel
11.2.1 Mitel Company Detail
11.2.2 Mitel Business Overview
11.2.3 Mitel Omnichannel Customer Service Introduction
11.2.4 Mitel Revenue in Omnichannel Customer Service Business (2018-2023)
11.2.5 Mitel Recent Development
11.3 Amazon Web Services
11.3.1 Amazon Web Services Company Detail
11.3.2 Amazon Web Services Business Overview
11.3.3 Amazon Web Services Omnichannel Customer Service Introduction
11.3.4 Amazon Web Services Revenue in Omnichannel Customer Service Business (2018-2023)
11.3.5 Amazon Web Services Recent Development
11.4 CommBox
11.4.1 CommBox Company Detail
11.4.2 CommBox Business Overview
11.4.3 CommBox Omnichannel Customer Service Introduction
11.4.4 CommBox Revenue in Omnichannel Customer Service Business (2018-2023)
11.4.5 CommBox Recent Development
11.5 Trengo
11.5.1 Trengo Company Detail
11.5.2 Trengo Business Overview
11.5.3 Trengo Omnichannel Customer Service Introduction
11.5.4 Trengo Revenue in Omnichannel Customer Service Business (2018-2023)
11.5.5 Trengo Recent Development
11.6 HubSpot
11.6.1 HubSpot Company Detail
11.6.2 HubSpot Business Overview
11.6.3 HubSpot Omnichannel Customer Service Introduction
11.6.4 HubSpot Revenue in Omnichannel Customer Service Business (2018-2023)
11.6.5 HubSpot Recent Development
11.7 Twilio
11.7.1 Twilio Company Detail
11.7.2 Twilio Business Overview
11.7.3 Twilio Omnichannel Customer Service Introduction
11.7.4 Twilio Revenue in Omnichannel Customer Service Business (2018-2023)
11.7.5 Twilio Recent Development
11.8 Sinch
11.8.1 Sinch Company Detail
11.8.2 Sinch Business Overview
11.8.3 Sinch Omnichannel Customer Service Introduction
11.8.4 Sinch Revenue in Omnichannel Customer Service Business (2018-2023)
11.8.5 Sinch Recent Development
11.9 Freshworks
11.9.1 Freshworks Company Detail
11.9.2 Freshworks Business Overview
11.9.3 Freshworks Omnichannel Customer Service Introduction
11.9.4 Freshworks Revenue in Omnichannel Customer Service Business (2018-2023)
11.9.5 Freshworks Recent Development
11.10 Acquire
11.10.1 Acquire Company Detail
11.10.2 Acquire Business Overview
11.10.3 Acquire Omnichannel Customer Service Introduction
11.10.4 Acquire Revenue in Omnichannel Customer Service Business (2018-2023)
11.10.5 Acquire Recent Development
11.11 Zendesk
11.11.1 Zendesk Company Detail
11.11.2 Zendesk Business Overview
11.11.3 Zendesk Omnichannel Customer Service Introduction
11.11.4 Zendesk Revenue in Omnichannel Customer Service Business (2018-2023)
11.11.5 Zendesk Recent Development
11.12 RingCentral
11.12.1 RingCentral Company Detail
11.12.2 RingCentral Business Overview
11.12.3 RingCentral Omnichannel Customer Service Introduction
11.12.4 RingCentral Revenue in Omnichannel Customer Service Business (2018-2023)
11.12.5 RingCentral Recent Development
11.13 KDDI Corporation
11.13.1 KDDI Corporation Company Detail
11.13.2 KDDI Corporation Business Overview
11.13.3 KDDI Corporation Omnichannel Customer Service Introduction
11.13.4 KDDI Corporation Revenue in Omnichannel Customer Service Business (2018-2023)
11.13.5 KDDI Corporation Recent Development
11.14 Route Mobile
11.14.1 Route Mobile Company Detail
11.14.2 Route Mobile Business Overview
11.14.3 Route Mobile Omnichannel Customer Service Introduction
11.14.4 Route Mobile Revenue in Omnichannel Customer Service Business (2018-2023)
11.14.5 Route Mobile Recent Development
11.15 CX Journey
11.15.1 CX Journey Company Detail
11.15.2 CX Journey Business Overview
11.15.3 CX Journey Omnichannel Customer Service Introduction
11.15.4 CX Journey Revenue in Omnichannel Customer Service Business (2018-2023)
11.15.5 CX Journey Recent Development
11.16 Yappli
11.16.1 Yappli Company Detail
11.16.2 Yappli Business Overview
11.16.3 Yappli Omnichannel Customer Service Introduction
11.16.4 Yappli Revenue in Omnichannel Customer Service Business (2018-2023)
11.16.5 Yappli Recent Development
11.17 SAP Customer Experience
11.17.1 SAP Customer Experience Company Detail
11.17.2 SAP Customer Experience Business Overview
11.17.3 SAP Customer Experience Omnichannel Customer Service Introduction
11.17.4 SAP Customer Experience Revenue in Omnichannel Customer Service Business (2018-2023)
11.17.5 SAP Customer Experience Recent Development
11.18 SaleCycle
11.18.1 SaleCycle Company Detail
11.18.2 SaleCycle Business Overview
11.18.3 SaleCycle Omnichannel Customer Service Introduction
11.18.4 SaleCycle Revenue in Omnichannel Customer Service Business (2018-2023)
11.18.5 SaleCycle Recent Development
11.19 App Guardians
11.19.1 App Guardians Company Detail
11.19.2 App Guardians Business Overview
11.19.3 App Guardians Omnichannel Customer Service Introduction
11.19.4 App Guardians Revenue in Omnichannel Customer Service Business (2018-2023)
11.19.5 App Guardians Recent Development
11.20 LiveAgent
11.20.1 LiveAgent Company Detail
11.20.2 LiveAgent Business Overview
11.20.3 LiveAgent Omnichannel Customer Service Introduction
11.20.4 LiveAgent Revenue in Omnichannel Customer Service Business (2018-2023)
11.20.5 LiveAgent Recent Development
11.21 REPLUG
11.21.1 REPLUG Company Detail
11.21.2 REPLUG Business Overview
11.21.3 REPLUG Omnichannel Customer Service Introduction
11.21.4 REPLUG Revenue in Omnichannel Customer Service Business (2018-2023)
11.21.5 REPLUG Recent Development
11.22 Storyly
11.22.1 Storyly Company Detail
11.22.2 Storyly Business Overview
11.22.3 Storyly Omnichannel Customer Service Introduction
11.22.4 Storyly Revenue in Omnichannel Customer Service Business (2018-2023)
11.22.5 Storyly Recent Development
12 ANALYST'S VIEWPOINTS/CONCLUSIONS
13 APPENDIX
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Omnichannel Customer Service Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Phone Calls
1.2.3 Text Messages (SMS)
1.2.4 Live Chat
1.2.5 Email
1.2.6 Others
1.3 Market by Application
1.3.1 Global Omnichannel Customer Service Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 B2B
1.3.3 B2C
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 GLOBAL GROWTH TRENDS
2.1 Global Omnichannel Customer Service Market Perspective (2018-2029)
2.2 Omnichannel Customer Service Growth Trends by Region
2.2.1 Global Omnichannel Customer Service Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Omnichannel Customer Service Historic Market Size by Region (2018-2023)
2.2.3 Omnichannel Customer Service Forecasted Market Size by Region (2024-2029)
2.3 Omnichannel Customer Service Market Dynamics
2.3.1 Omnichannel Customer Service Industry Trends
2.3.2 Omnichannel Customer Service Market Drivers
2.3.3 Omnichannel Customer Service Market Challenges
2.3.4 Omnichannel Customer Service Market Restraints
3 COMPETITION LANDSCAPE BY KEY PLAYERS
3.1 Global Top Omnichannel Customer Service Players by Revenue
3.1.1 Global Top Omnichannel Customer Service Players by Revenue (2018-2023)
3.1.2 Global Omnichannel Customer Service Revenue Market Share by Players (2018-2023)
3.2 Global Omnichannel Customer Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Omnichannel Customer Service Revenue
3.4 Global Omnichannel Customer Service Market Concentration Ratio
3.4.1 Global Omnichannel Customer Service Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Omnichannel Customer Service Revenue in 2022
3.5 Omnichannel Customer Service Key Players Head office and Area Served
3.6 Key Players Omnichannel Customer Service Product Solution and Service
3.7 Date of Enter into Omnichannel Customer Service Market
3.8 Mergers & Acquisitions, Expansion Plans
4 OMNICHANNEL CUSTOMER SERVICE BREAKDOWN DATA BY TYPE
4.1 Global Omnichannel Customer Service Historic Market Size by Type (2018-2023)
4.2 Global Omnichannel Customer Service Forecasted Market Size by Type (2024-2029)
5 OMNICHANNEL CUSTOMER SERVICE BREAKDOWN DATA BY APPLICATION
5.1 Global Omnichannel Customer Service Historic Market Size by Application (2018-2023)
5.2 Global Omnichannel Customer Service Forecasted Market Size by Application (2024-2029)
6 NORTH AMERICA
6.1 North America Omnichannel Customer Service Market Size (2018-2029)
6.2 North America Omnichannel Customer Service Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Omnichannel Customer Service Market Size by Country (2018-2023)
6.4 North America Omnichannel Customer Service Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 EUROPE
7.1 Europe Omnichannel Customer Service Market Size (2018-2029)
7.2 Europe Omnichannel Customer Service Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Omnichannel Customer Service Market Size by Country (2018-2023)
7.4 Europe Omnichannel Customer Service Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 ASIA-PACIFIC
8.1 Asia-Pacific Omnichannel Customer Service Market Size (2018-2029)
8.2 Asia-Pacific Omnichannel Customer Service Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Omnichannel Customer Service Market Size by Region (2018-2023)
8.4 Asia-Pacific Omnichannel Customer Service Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 LATIN AMERICA
9.1 Latin America Omnichannel Customer Service Market Size (2018-2029)
9.2 Latin America Omnichannel Customer Service Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Omnichannel Customer Service Market Size by Country (2018-2023)
9.4 Latin America Omnichannel Customer Service Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 MIDDLE EAST & AFRICA
10.1 Middle East & Africa Omnichannel Customer Service Market Size (2018-2029)
10.2 Middle East & Africa Omnichannel Customer Service Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Omnichannel Customer Service Market Size by Country (2018-2023)
10.4 Middle East & Africa Omnichannel Customer Service Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 KEY PLAYERS PROFILES
11.1 IBM
11.1.1 IBM Company Detail
11.1.2 IBM Business Overview
11.1.3 IBM Omnichannel Customer Service Introduction
11.1.4 IBM Revenue in Omnichannel Customer Service Business (2018-2023)
11.1.5 IBM Recent Development
11.2 Mitel
11.2.1 Mitel Company Detail
11.2.2 Mitel Business Overview
11.2.3 Mitel Omnichannel Customer Service Introduction
11.2.4 Mitel Revenue in Omnichannel Customer Service Business (2018-2023)
11.2.5 Mitel Recent Development
11.3 Amazon Web Services
11.3.1 Amazon Web Services Company Detail
11.3.2 Amazon Web Services Business Overview
11.3.3 Amazon Web Services Omnichannel Customer Service Introduction
11.3.4 Amazon Web Services Revenue in Omnichannel Customer Service Business (2018-2023)
11.3.5 Amazon Web Services Recent Development
11.4 CommBox
11.4.1 CommBox Company Detail
11.4.2 CommBox Business Overview
11.4.3 CommBox Omnichannel Customer Service Introduction
11.4.4 CommBox Revenue in Omnichannel Customer Service Business (2018-2023)
11.4.5 CommBox Recent Development
11.5 Trengo
11.5.1 Trengo Company Detail
11.5.2 Trengo Business Overview
11.5.3 Trengo Omnichannel Customer Service Introduction
11.5.4 Trengo Revenue in Omnichannel Customer Service Business (2018-2023)
11.5.5 Trengo Recent Development
11.6 HubSpot
11.6.1 HubSpot Company Detail
11.6.2 HubSpot Business Overview
11.6.3 HubSpot Omnichannel Customer Service Introduction
11.6.4 HubSpot Revenue in Omnichannel Customer Service Business (2018-2023)
11.6.5 HubSpot Recent Development
11.7 Twilio
11.7.1 Twilio Company Detail
11.7.2 Twilio Business Overview
11.7.3 Twilio Omnichannel Customer Service Introduction
11.7.4 Twilio Revenue in Omnichannel Customer Service Business (2018-2023)
11.7.5 Twilio Recent Development
11.8 Sinch
11.8.1 Sinch Company Detail
11.8.2 Sinch Business Overview
11.8.3 Sinch Omnichannel Customer Service Introduction
11.8.4 Sinch Revenue in Omnichannel Customer Service Business (2018-2023)
11.8.5 Sinch Recent Development
11.9 Freshworks
11.9.1 Freshworks Company Detail
11.9.2 Freshworks Business Overview
11.9.3 Freshworks Omnichannel Customer Service Introduction
11.9.4 Freshworks Revenue in Omnichannel Customer Service Business (2018-2023)
11.9.5 Freshworks Recent Development
11.10 Acquire
11.10.1 Acquire Company Detail
11.10.2 Acquire Business Overview
11.10.3 Acquire Omnichannel Customer Service Introduction
11.10.4 Acquire Revenue in Omnichannel Customer Service Business (2018-2023)
11.10.5 Acquire Recent Development
11.11 Zendesk
11.11.1 Zendesk Company Detail
11.11.2 Zendesk Business Overview
11.11.3 Zendesk Omnichannel Customer Service Introduction
11.11.4 Zendesk Revenue in Omnichannel Customer Service Business (2018-2023)
11.11.5 Zendesk Recent Development
11.12 RingCentral
11.12.1 RingCentral Company Detail
11.12.2 RingCentral Business Overview
11.12.3 RingCentral Omnichannel Customer Service Introduction
11.12.4 RingCentral Revenue in Omnichannel Customer Service Business (2018-2023)
11.12.5 RingCentral Recent Development
11.13 KDDI Corporation
11.13.1 KDDI Corporation Company Detail
11.13.2 KDDI Corporation Business Overview
11.13.3 KDDI Corporation Omnichannel Customer Service Introduction
11.13.4 KDDI Corporation Revenue in Omnichannel Customer Service Business (2018-2023)
11.13.5 KDDI Corporation Recent Development
11.14 Route Mobile
11.14.1 Route Mobile Company Detail
11.14.2 Route Mobile Business Overview
11.14.3 Route Mobile Omnichannel Customer Service Introduction
11.14.4 Route Mobile Revenue in Omnichannel Customer Service Business (2018-2023)
11.14.5 Route Mobile Recent Development
11.15 CX Journey
11.15.1 CX Journey Company Detail
11.15.2 CX Journey Business Overview
11.15.3 CX Journey Omnichannel Customer Service Introduction
11.15.4 CX Journey Revenue in Omnichannel Customer Service Business (2018-2023)
11.15.5 CX Journey Recent Development
11.16 Yappli
11.16.1 Yappli Company Detail
11.16.2 Yappli Business Overview
11.16.3 Yappli Omnichannel Customer Service Introduction
11.16.4 Yappli Revenue in Omnichannel Customer Service Business (2018-2023)
11.16.5 Yappli Recent Development
11.17 SAP Customer Experience
11.17.1 SAP Customer Experience Company Detail
11.17.2 SAP Customer Experience Business Overview
11.17.3 SAP Customer Experience Omnichannel Customer Service Introduction
11.17.4 SAP Customer Experience Revenue in Omnichannel Customer Service Business (2018-2023)
11.17.5 SAP Customer Experience Recent Development
11.18 SaleCycle
11.18.1 SaleCycle Company Detail
11.18.2 SaleCycle Business Overview
11.18.3 SaleCycle Omnichannel Customer Service Introduction
11.18.4 SaleCycle Revenue in Omnichannel Customer Service Business (2018-2023)
11.18.5 SaleCycle Recent Development
11.19 App Guardians
11.19.1 App Guardians Company Detail
11.19.2 App Guardians Business Overview
11.19.3 App Guardians Omnichannel Customer Service Introduction
11.19.4 App Guardians Revenue in Omnichannel Customer Service Business (2018-2023)
11.19.5 App Guardians Recent Development
11.20 LiveAgent
11.20.1 LiveAgent Company Detail
11.20.2 LiveAgent Business Overview
11.20.3 LiveAgent Omnichannel Customer Service Introduction
11.20.4 LiveAgent Revenue in Omnichannel Customer Service Business (2018-2023)
11.20.5 LiveAgent Recent Development
11.21 REPLUG
11.21.1 REPLUG Company Detail
11.21.2 REPLUG Business Overview
11.21.3 REPLUG Omnichannel Customer Service Introduction
11.21.4 REPLUG Revenue in Omnichannel Customer Service Business (2018-2023)
11.21.5 REPLUG Recent Development
11.22 Storyly
11.22.1 Storyly Company Detail
11.22.2 Storyly Business Overview
11.22.3 Storyly Omnichannel Customer Service Introduction
11.22.4 Storyly Revenue in Omnichannel Customer Service Business (2018-2023)
11.22.5 Storyly Recent Development
12 ANALYST'S VIEWPOINTS/CONCLUSIONS
13 APPENDIX
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
LIST OF TABLES
Table 1. Global Omnichannel Customer Service Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029
Table 2. Key Players of Phone Calls
Table 3. Key Players of Text Messages (SMS)
Table 4. Key Players of Live Chat
Table 5. Key Players of Email
Table 6. Key Players of Others
Table 7. Global Omnichannel Customer Service Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029
Table 8. Global Omnichannel Customer Service Market Size by Region (US$ Million): 2018 VS 2022 VS 2029
Table 9. Global Omnichannel Customer Service Market Size by Region (2018-2023) & (US$ Million)
Table 10. Global Omnichannel Customer Service Market Share by Region (2018-2023)
Table 11. Global Omnichannel Customer Service Forecasted Market Size by Region (2024-2029) & (US$ Million)
Table 12. Global Omnichannel Customer Service Market Share by Region (2024-2029)
Table 13. Omnichannel Customer Service Market Trends
Table 14. Omnichannel Customer Service Market Drivers
Table 15. Omnichannel Customer Service Market Challenges
Table 16. Omnichannel Customer Service Market Restraints
Table 17. Global Omnichannel Customer Service Revenue by Players (2018-2023) & (US$ Million)
Table 18. Global Omnichannel Customer Service Market Share by Players (2018-2023)
Table 19. Global Top Omnichannel Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Omnichannel Customer Service as of 2022)
Table 20. Ranking of Global Top Omnichannel Customer Service Companies by Revenue (US$ Million) in 2022
Table 21. Global 5 Largest Players Market Share by Omnichannel Customer Service Revenue (CR5 and HHI) & (2018-2023)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Omnichannel Customer Service Product Solution and Service
Table 24. Date of Enter into Omnichannel Customer Service Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global Omnichannel Customer Service Market Size by Type (2018-2023) & (US$ Million)
Table 27. Global Omnichannel Customer Service Revenue Market Share by Type (2018-2023)
Table 28. Global Omnichannel Customer Service Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 29. Global Omnichannel Customer Service Revenue Market Share by Type (2024-2029)
Table 30. Global Omnichannel Customer Service Market Size by Application (2018-2023) & (US$ Million)
Table 31. Global Omnichannel Customer Service Revenue Market Share by Application (2018-2023)
Table 32. Global Omnichannel Customer Service Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 33. Global Omnichannel Customer Service Revenue Market Share by Application (2024-2029)
Table 34. North America Omnichannel Customer Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 35. North America Omnichannel Customer Service Market Size by Country (2018-2023) & (US$ Million)
Table 36. North America Omnichannel Customer Service Market Size by Country (2024-2029) & (US$ Million)
Table 37. Europe Omnichannel Customer Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 38. Europe Omnichannel Customer Service Market Size by Country (2018-2023) & (US$ Million)
Table 39. Europe Omnichannel Customer Service Market Size by Country (2024-2029) & (US$ Million)
Table 40. Asia-Pacific Omnichannel Customer Service Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029
Table 41. Asia-Pacific Omnichannel Customer Service Market Size by Region (2018-2023) & (US$ Million)
Table 42. Asia-Pacific Omnichannel Customer Service Market Size by Region (2024-2029) & (US$ Million)
Table 43. Latin America Omnichannel Customer Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 44. Latin America Omnichannel Customer Service Market Size by Country (2018-2023) & (US$ Million)
Table 45. Latin America Omnichannel Customer Service Market Size by Country (2024-2029) & (US$ Million)
Table 46. Middle East & Africa Omnichannel Customer Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 47. Middle East & Africa Omnichannel Customer Service Market Size by Country (2018-2023) & (US$ Million)
Table 48. Middle East & Africa Omnichannel Customer Service Market Size by Country (2024-2029) & (US$ Million)
Table 49. IBM Company Detail
Table 50. IBM Business Overview
Table 51. IBM Omnichannel Customer Service Product
Table 52. IBM Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 53. IBM Recent Development
Table 54. Mitel Company Detail
Table 55. Mitel Business Overview
Table 56. Mitel Omnichannel Customer Service Product
Table 57. Mitel Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 58. Mitel Recent Development
Table 59. Amazon Web Services Company Detail
Table 60. Amazon Web Services Business Overview
Table 61. Amazon Web Services Omnichannel Customer Service Product
Table 62. Amazon Web Services Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 63. Amazon Web Services Recent Development
Table 64. CommBox Company Detail
Table 65. CommBox Business Overview
Table 66. CommBox Omnichannel Customer Service Product
Table 67. CommBox Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 68. CommBox Recent Development
Table 69. Trengo Company Detail
Table 70. Trengo Business Overview
Table 71. Trengo Omnichannel Customer Service Product
Table 72. Trengo Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 73. Trengo Recent Development
Table 74. HubSpot Company Detail
Table 75. HubSpot Business Overview
Table 76. HubSpot Omnichannel Customer Service Product
Table 77. HubSpot Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 78. HubSpot Recent Development
Table 79. Twilio Company Detail
Table 80. Twilio Business Overview
Table 81. Twilio Omnichannel Customer Service Product
Table 82. Twilio Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 83. Twilio Recent Development
Table 84. Sinch Company Detail
Table 85. Sinch Business Overview
Table 86. Sinch Omnichannel Customer Service Product
Table 87. Sinch Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 88. Sinch Recent Development
Table 89. Freshworks Company Detail
Table 90. Freshworks Business Overview
Table 91. Freshworks Omnichannel Customer Service Product
Table 92. Freshworks Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 93. Freshworks Recent Development
Table 94. Acquire Company Detail
Table 95. Acquire Business Overview
Table 96. Acquire Omnichannel Customer Service Product
Table 97. Acquire Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 98. Acquire Recent Development
Table 99. Zendesk Company Detail
Table 100. Zendesk Business Overview
Table 101. Zendesk Omnichannel Customer Service Product
Table 102. Zendesk Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 103. Zendesk Recent Development
Table 104. RingCentral Company Detail
Table 105. RingCentral Business Overview
Table 106. RingCentral Omnichannel Customer Service Product
Table 107. RingCentral Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 108. RingCentral Recent Development
Table 109. KDDI Corporation Company Detail
Table 110. KDDI Corporation Business Overview
Table 111. KDDI Corporation Omnichannel Customer Service Product
Table 112. KDDI Corporation Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 113. KDDI Corporation Recent Development
Table 114. Route Mobile Company Detail
Table 115. Route Mobile Business Overview
Table 116. Route Mobile Omnichannel Customer Service Product
Table 117. Route Mobile Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 118. Route Mobile Recent Development
Table 119. CX Journey Company Detail
Table 120. CX Journey Business Overview
Table 121. CX Journey Omnichannel Customer Service Product
Table 122. CX Journey Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 123. CX Journey Recent Development
Table 124. Yappli Company Detail
Table 125. Yappli Business Overview
Table 126. Yappli Omnichannel Customer Service Product
Table 127. Yappli Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 128. Yappli Recent Development
Table 129. SAP Customer Experience Company Detail
Table 130. SAP Customer Experience Business Overview
Table 131. SAP Customer Experience Omnichannel Customer Service Product
Table 132. SAP Customer Experience Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 133. SAP Customer Experience Recent Development
Table 134. SaleCycle Company Detail
Table 135. SaleCycle Business Overview
Table 136. SaleCycle Omnichannel Customer Service Product
Table 137. SaleCycle Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 138. SaleCycle Recent Development
Table 139. App Guardians Company Detail
Table 140. App Guardians Business Overview
Table 141. App Guardians Omnichannel Customer Service Product
Table 142. App Guardians Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 143. App Guardians Recent Development
Table 144. LiveAgent Company Detail
Table 145. LiveAgent Business Overview
Table 146. LiveAgent Omnichannel Customer Service Product
Table 147. LiveAgent Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 148. LiveAgent Recent Development
Table 149. REPLUG Company Detail
Table 150. REPLUG Business Overview
Table 151. REPLUG Omnichannel Customer Service Product
Table 152. REPLUG Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 153. REPLUG Recent Development
Table 154. Storyly Company Detail
Table 155. Storyly Business Overview
Table 156. Storyly Omnichannel Customer Service Product
Table 157. Storyly Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 158. Storyly Recent Development
Table 159. Research Programs/Design for This Report
Table 160. Key Data Information from Secondary Sources
Table 161. Key Data Information from Primary Sources
Table 1. Global Omnichannel Customer Service Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029
Table 2. Key Players of Phone Calls
Table 3. Key Players of Text Messages (SMS)
Table 4. Key Players of Live Chat
Table 5. Key Players of Email
Table 6. Key Players of Others
Table 7. Global Omnichannel Customer Service Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029
Table 8. Global Omnichannel Customer Service Market Size by Region (US$ Million): 2018 VS 2022 VS 2029
Table 9. Global Omnichannel Customer Service Market Size by Region (2018-2023) & (US$ Million)
Table 10. Global Omnichannel Customer Service Market Share by Region (2018-2023)
Table 11. Global Omnichannel Customer Service Forecasted Market Size by Region (2024-2029) & (US$ Million)
Table 12. Global Omnichannel Customer Service Market Share by Region (2024-2029)
Table 13. Omnichannel Customer Service Market Trends
Table 14. Omnichannel Customer Service Market Drivers
Table 15. Omnichannel Customer Service Market Challenges
Table 16. Omnichannel Customer Service Market Restraints
Table 17. Global Omnichannel Customer Service Revenue by Players (2018-2023) & (US$ Million)
Table 18. Global Omnichannel Customer Service Market Share by Players (2018-2023)
Table 19. Global Top Omnichannel Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Omnichannel Customer Service as of 2022)
Table 20. Ranking of Global Top Omnichannel Customer Service Companies by Revenue (US$ Million) in 2022
Table 21. Global 5 Largest Players Market Share by Omnichannel Customer Service Revenue (CR5 and HHI) & (2018-2023)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Omnichannel Customer Service Product Solution and Service
Table 24. Date of Enter into Omnichannel Customer Service Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global Omnichannel Customer Service Market Size by Type (2018-2023) & (US$ Million)
Table 27. Global Omnichannel Customer Service Revenue Market Share by Type (2018-2023)
Table 28. Global Omnichannel Customer Service Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 29. Global Omnichannel Customer Service Revenue Market Share by Type (2024-2029)
Table 30. Global Omnichannel Customer Service Market Size by Application (2018-2023) & (US$ Million)
Table 31. Global Omnichannel Customer Service Revenue Market Share by Application (2018-2023)
Table 32. Global Omnichannel Customer Service Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 33. Global Omnichannel Customer Service Revenue Market Share by Application (2024-2029)
Table 34. North America Omnichannel Customer Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 35. North America Omnichannel Customer Service Market Size by Country (2018-2023) & (US$ Million)
Table 36. North America Omnichannel Customer Service Market Size by Country (2024-2029) & (US$ Million)
Table 37. Europe Omnichannel Customer Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 38. Europe Omnichannel Customer Service Market Size by Country (2018-2023) & (US$ Million)
Table 39. Europe Omnichannel Customer Service Market Size by Country (2024-2029) & (US$ Million)
Table 40. Asia-Pacific Omnichannel Customer Service Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029
Table 41. Asia-Pacific Omnichannel Customer Service Market Size by Region (2018-2023) & (US$ Million)
Table 42. Asia-Pacific Omnichannel Customer Service Market Size by Region (2024-2029) & (US$ Million)
Table 43. Latin America Omnichannel Customer Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 44. Latin America Omnichannel Customer Service Market Size by Country (2018-2023) & (US$ Million)
Table 45. Latin America Omnichannel Customer Service Market Size by Country (2024-2029) & (US$ Million)
Table 46. Middle East & Africa Omnichannel Customer Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 47. Middle East & Africa Omnichannel Customer Service Market Size by Country (2018-2023) & (US$ Million)
Table 48. Middle East & Africa Omnichannel Customer Service Market Size by Country (2024-2029) & (US$ Million)
Table 49. IBM Company Detail
Table 50. IBM Business Overview
Table 51. IBM Omnichannel Customer Service Product
Table 52. IBM Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 53. IBM Recent Development
Table 54. Mitel Company Detail
Table 55. Mitel Business Overview
Table 56. Mitel Omnichannel Customer Service Product
Table 57. Mitel Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 58. Mitel Recent Development
Table 59. Amazon Web Services Company Detail
Table 60. Amazon Web Services Business Overview
Table 61. Amazon Web Services Omnichannel Customer Service Product
Table 62. Amazon Web Services Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 63. Amazon Web Services Recent Development
Table 64. CommBox Company Detail
Table 65. CommBox Business Overview
Table 66. CommBox Omnichannel Customer Service Product
Table 67. CommBox Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 68. CommBox Recent Development
Table 69. Trengo Company Detail
Table 70. Trengo Business Overview
Table 71. Trengo Omnichannel Customer Service Product
Table 72. Trengo Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 73. Trengo Recent Development
Table 74. HubSpot Company Detail
Table 75. HubSpot Business Overview
Table 76. HubSpot Omnichannel Customer Service Product
Table 77. HubSpot Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 78. HubSpot Recent Development
Table 79. Twilio Company Detail
Table 80. Twilio Business Overview
Table 81. Twilio Omnichannel Customer Service Product
Table 82. Twilio Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 83. Twilio Recent Development
Table 84. Sinch Company Detail
Table 85. Sinch Business Overview
Table 86. Sinch Omnichannel Customer Service Product
Table 87. Sinch Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 88. Sinch Recent Development
Table 89. Freshworks Company Detail
Table 90. Freshworks Business Overview
Table 91. Freshworks Omnichannel Customer Service Product
Table 92. Freshworks Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 93. Freshworks Recent Development
Table 94. Acquire Company Detail
Table 95. Acquire Business Overview
Table 96. Acquire Omnichannel Customer Service Product
Table 97. Acquire Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 98. Acquire Recent Development
Table 99. Zendesk Company Detail
Table 100. Zendesk Business Overview
Table 101. Zendesk Omnichannel Customer Service Product
Table 102. Zendesk Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 103. Zendesk Recent Development
Table 104. RingCentral Company Detail
Table 105. RingCentral Business Overview
Table 106. RingCentral Omnichannel Customer Service Product
Table 107. RingCentral Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 108. RingCentral Recent Development
Table 109. KDDI Corporation Company Detail
Table 110. KDDI Corporation Business Overview
Table 111. KDDI Corporation Omnichannel Customer Service Product
Table 112. KDDI Corporation Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 113. KDDI Corporation Recent Development
Table 114. Route Mobile Company Detail
Table 115. Route Mobile Business Overview
Table 116. Route Mobile Omnichannel Customer Service Product
Table 117. Route Mobile Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 118. Route Mobile Recent Development
Table 119. CX Journey Company Detail
Table 120. CX Journey Business Overview
Table 121. CX Journey Omnichannel Customer Service Product
Table 122. CX Journey Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 123. CX Journey Recent Development
Table 124. Yappli Company Detail
Table 125. Yappli Business Overview
Table 126. Yappli Omnichannel Customer Service Product
Table 127. Yappli Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 128. Yappli Recent Development
Table 129. SAP Customer Experience Company Detail
Table 130. SAP Customer Experience Business Overview
Table 131. SAP Customer Experience Omnichannel Customer Service Product
Table 132. SAP Customer Experience Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 133. SAP Customer Experience Recent Development
Table 134. SaleCycle Company Detail
Table 135. SaleCycle Business Overview
Table 136. SaleCycle Omnichannel Customer Service Product
Table 137. SaleCycle Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 138. SaleCycle Recent Development
Table 139. App Guardians Company Detail
Table 140. App Guardians Business Overview
Table 141. App Guardians Omnichannel Customer Service Product
Table 142. App Guardians Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 143. App Guardians Recent Development
Table 144. LiveAgent Company Detail
Table 145. LiveAgent Business Overview
Table 146. LiveAgent Omnichannel Customer Service Product
Table 147. LiveAgent Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 148. LiveAgent Recent Development
Table 149. REPLUG Company Detail
Table 150. REPLUG Business Overview
Table 151. REPLUG Omnichannel Customer Service Product
Table 152. REPLUG Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 153. REPLUG Recent Development
Table 154. Storyly Company Detail
Table 155. Storyly Business Overview
Table 156. Storyly Omnichannel Customer Service Product
Table 157. Storyly Revenue in Omnichannel Customer Service Business (2018-2023) & (US$ Million)
Table 158. Storyly Recent Development
Table 159. Research Programs/Design for This Report
Table 160. Key Data Information from Secondary Sources
Table 161. Key Data Information from Primary Sources
LIST OF FIGURES
Figure 1. Global Omnichannel Customer Service Market Size Comparison by Type (2023-2029) & (US$ Million)
Figure 2. Global Omnichannel Customer Service Market Share by Type: 2022 VS 2029
Figure 3. Phone Calls Features
Figure 4. Text Messages (SMS) Features
Figure 5. Live Chat Features
Figure 6. Email Features
Figure 7. Others Features
Figure 8. Global Omnichannel Customer Service Market Size Comparison by Application (2023-2029) & (US$ Million)
Figure 9. Global Omnichannel Customer Service Market Share by Application: 2022 VS 2029
Figure 10. B2B Case Studies
Figure 11. B2C Case Studies
Figure 12. Omnichannel Customer Service Report Years Considered
Figure 13. Global Omnichannel Customer Service Market Size (US$ Million), Year-over-Year: 2018-2029
Figure 14. Global Omnichannel Customer Service Market Size, (US$ Million), 2018 VS 2022 VS 2029
Figure 15. Global Omnichannel Customer Service Market Share by Region: 2022 VS 2029
Figure 16. Global Omnichannel Customer Service Market Share by Players in 2022
Figure 17. Global Top Omnichannel Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Omnichannel Customer Service as of 2022)
Figure 18. The Top 10 and 5 Players Market Share by Omnichannel Customer Service Revenue in 2022
Figure 19. North America Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 20. North America Omnichannel Customer Service Market Share by Country (2018-2029)
Figure 21. United States Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 22. Canada Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 23. Europe Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 24. Europe Omnichannel Customer Service Market Share by Country (2018-2029)
Figure 25. Germany Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 26. France Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 27. U.K. Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 28. Italy Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 29. Russia Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 30. Nordic Countries Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 31. Asia-Pacific Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 32. Asia-Pacific Omnichannel Customer Service Market Share by Region (2018-2029)
Figure 33. China Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 34. Japan Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 35. South Korea Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 36. Southeast Asia Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 37. India Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 38. Australia Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 39. Latin America Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 40. Latin America Omnichannel Customer Service Market Share by Country (2018-2029)
Figure 41. Mexico Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 42. Brazil Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 43. Middle East & Africa Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 44. Middle East & Africa Omnichannel Customer Service Market Share by Country (2018-2029)
Figure 45. Turkey Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 46. Saudi Arabia Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 47. IBM Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 48. Mitel Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 49. Amazon Web Services Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 50. CommBox Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 51. Trengo Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 52. HubSpot Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 53. Twilio Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 54. Sinch Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 55. Freshworks Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 56. Acquire Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 57. Zendesk Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 58. RingCentral Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 59. KDDI Corporation Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 60. Route Mobile Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 61. CX Journey Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 62. Yappli Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 63. SAP Customer Experience Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 64. SaleCycle Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 65. App Guardians Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 66. LiveAgent Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 67. REPLUG Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 68. Storyly Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 69. Bottom-up and Top-down Approaches for This Report
Figure 70. Data Triangulation
Figure 71. Key Executives Interviewed
Figure 1. Global Omnichannel Customer Service Market Size Comparison by Type (2023-2029) & (US$ Million)
Figure 2. Global Omnichannel Customer Service Market Share by Type: 2022 VS 2029
Figure 3. Phone Calls Features
Figure 4. Text Messages (SMS) Features
Figure 5. Live Chat Features
Figure 6. Email Features
Figure 7. Others Features
Figure 8. Global Omnichannel Customer Service Market Size Comparison by Application (2023-2029) & (US$ Million)
Figure 9. Global Omnichannel Customer Service Market Share by Application: 2022 VS 2029
Figure 10. B2B Case Studies
Figure 11. B2C Case Studies
Figure 12. Omnichannel Customer Service Report Years Considered
Figure 13. Global Omnichannel Customer Service Market Size (US$ Million), Year-over-Year: 2018-2029
Figure 14. Global Omnichannel Customer Service Market Size, (US$ Million), 2018 VS 2022 VS 2029
Figure 15. Global Omnichannel Customer Service Market Share by Region: 2022 VS 2029
Figure 16. Global Omnichannel Customer Service Market Share by Players in 2022
Figure 17. Global Top Omnichannel Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Omnichannel Customer Service as of 2022)
Figure 18. The Top 10 and 5 Players Market Share by Omnichannel Customer Service Revenue in 2022
Figure 19. North America Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 20. North America Omnichannel Customer Service Market Share by Country (2018-2029)
Figure 21. United States Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 22. Canada Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 23. Europe Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 24. Europe Omnichannel Customer Service Market Share by Country (2018-2029)
Figure 25. Germany Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 26. France Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 27. U.K. Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 28. Italy Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 29. Russia Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 30. Nordic Countries Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 31. Asia-Pacific Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 32. Asia-Pacific Omnichannel Customer Service Market Share by Region (2018-2029)
Figure 33. China Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 34. Japan Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 35. South Korea Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 36. Southeast Asia Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 37. India Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 38. Australia Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 39. Latin America Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 40. Latin America Omnichannel Customer Service Market Share by Country (2018-2029)
Figure 41. Mexico Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 42. Brazil Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 43. Middle East & Africa Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 44. Middle East & Africa Omnichannel Customer Service Market Share by Country (2018-2029)
Figure 45. Turkey Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 46. Saudi Arabia Omnichannel Customer Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 47. IBM Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 48. Mitel Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 49. Amazon Web Services Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 50. CommBox Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 51. Trengo Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 52. HubSpot Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 53. Twilio Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 54. Sinch Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 55. Freshworks Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 56. Acquire Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 57. Zendesk Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 58. RingCentral Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 59. KDDI Corporation Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 60. Route Mobile Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 61. CX Journey Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 62. Yappli Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 63. SAP Customer Experience Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 64. SaleCycle Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 65. App Guardians Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 66. LiveAgent Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 67. REPLUG Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 68. Storyly Revenue Growth Rate in Omnichannel Customer Service Business (2018-2023)
Figure 69. Bottom-up and Top-down Approaches for This Report
Figure 70. Data Triangulation
Figure 71. Key Executives Interviewed
