Global IVR System Market Size, Status and Forecast 2020-2026

May 2020 | 93 pages | ID: GA2C02FE412EEN
QYResearch

Abstracts

This report focuses on the global IVR System status, future forecast, growth opportunity, key market and key players. The study objectives are to present the IVR System development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study

• Aspect software Inc
• Avaya Inc
• Cisco Systems Inc
• Convergys Crop
• Dialogic Corporation
• Mitel Networks Corporation
• Nuance Communications Inc
• True Image Interactive Inc
• Verizon Communication Inc
• Voicent Communications Inc
• Enghouse Systems Limited

Market segment by Type, the product can be split into

• Outbound Services
• Inbound Services

Market segment by Application, split into

• Banking Financial Services and Insurance (BFSI)
• Healthcare
• Hospitality
• IT & Telecommunication
• Others

Market segment by Regions/Countries, this report covers

• North America
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America

The study objectives of this report are:

• To analyze global IVR System status, future forecast, growth opportunity, key market and key players.
• To present the IVR System development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of IVR System are as follows:

• History Year: 2015-2019
• Base Year: 2019
• Estimated Year: 2020
• Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Contents

1 REPORT OVERVIEW

1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by IVR System Revenue
1.4 Market Analysis by Type
  1.4.1 Global IVR System Market Size Growth Rate by Type: 2020 VS 2026
  1.4.2 Outbound Services
  1.4.3 Inbound Services
1.5 Market by Application
  1.5.1 Global IVR System Market Share by Application: 2020 VS 2026
  1.5.2 Banking Financial Services and Insurance (BFSI)
  1.5.3 Healthcare
  1.5.4 Hospitality
  1.5.5 IT & Telecommunication
  1.5.6 Others
1.6 Study Objectives
1.7 Years Considered

2 GLOBAL GROWTH TRENDS BY REGIONS

2.1 IVR System Market Perspective (2015-2026)
2.2 IVR System Growth Trends by Regions
  2.2.1 IVR System Market Size by Regions: 2015 VS 2020 VS 2026
  2.2.2 IVR System Historic Market Share by Regions (2015-2020)
  2.2.3 IVR System Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
  2.3.1 Market Top Trends
  2.3.2 Market Drivers
  2.3.3 Market Challenges
  2.3.4 Porter’s Five Forces Analysis
  2.3.5 IVR System Market Growth Strategy
  2.3.6 Primary Interviews with Key IVR System Players (Opinion Leaders)

3 COMPETITION LANDSCAPE BY KEY PLAYERS

3.1 Global Top IVR System Players by Market Size
  3.1.1 Global Top IVR System Players by Revenue (2015-2020)
  3.1.2 Global IVR System Revenue Market Share by Players (2015-2020)
  3.1.3 Global IVR System Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global IVR System Market Concentration Ratio
  3.2.1 Global IVR System Market Concentration Ratio (CR5 and HHI)
  3.2.2 Global Top 10 and Top 5 Companies by IVR System Revenue in 2019
3.3 IVR System Key Players Head office and Area Served
3.4 Key Players IVR System Product Solution and Service
3.5 Date of Enter into IVR System Market
3.6 Mergers & Acquisitions, Expansion Plans

4 BREAKDOWN DATA BY TYPE (2015-2026)

4.1 Global IVR System Historic Market Size by Type (2015-2020)
4.2 Global IVR System Forecasted Market Size by Type (2021-2026)

5 IVR SYSTEM BREAKDOWN DATA BY APPLICATION (2015-2026)

5.1 Global IVR System Market Size by Application (2015-2020)
5.2 Global IVR System Forecasted Market Size by Application (2021-2026)

6 NORTH AMERICA

6.1 North America IVR System Market Size (2015-2020)
6.2 IVR System Key Players in North America (2019-2020)
6.3 North America IVR System Market Size by Type (2015-2020)
6.4 North America IVR System Market Size by Application (2015-2020)

7 EUROPE

7.1 Europe IVR System Market Size (2015-2020)
7.2 IVR System Key Players in Europe (2019-2020)
7.3 Europe IVR System Market Size by Type (2015-2020)
7.4 Europe IVR System Market Size by Application (2015-2020)

8 CHINA

8.1 China IVR System Market Size (2015-2020)
8.2 IVR System Key Players in China (2019-2020)
8.3 China IVR System Market Size by Type (2015-2020)
8.4 China IVR System Market Size by Application (2015-2020)

9 JAPAN

9.1 Japan IVR System Market Size (2015-2020)
9.2 IVR System Key Players in Japan (2019-2020)
9.3 Japan IVR System Market Size by Type (2015-2020)
9.4 Japan IVR System Market Size by Application (2015-2020)

10 SOUTHEAST ASIA

10.1 Southeast Asia IVR System Market Size (2015-2020)
10.2 IVR System Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia IVR System Market Size by Type (2015-2020)
10.4 Southeast Asia IVR System Market Size by Application (2015-2020)

11 INDIA

11.1 India IVR System Market Size (2015-2020)
11.2 IVR System Key Players in India (2019-2020)
11.3 India IVR System Market Size by Type (2015-2020)
11.4 India IVR System Market Size by Application (2015-2020)

12 CENTRAL & SOUTH AMERICA

12.1 Central & South America IVR System Market Size (2015-2020)
12.2 IVR System Key Players in Central & South America (2019-2020)
12.3 Central & South America IVR System Market Size by Type (2015-2020)
12.4 Central & South America IVR System Market Size by Application (2015-2020)

13 KEY PLAYERS PROFILES

13.1 Aspect software Inc
  13.1.1 Aspect software Inc Company Details
  13.1.2 Aspect software Inc Business Overview and Its Total Revenue
  13.1.3 Aspect software Inc IVR System Introduction
  13.1.4 Aspect software Inc Revenue in IVR System Business (2015-2020))
  13.1.5 Aspect software Inc Recent Development
13.2 Avaya Inc
  13.2.1 Avaya Inc Company Details
  13.2.2 Avaya Inc Business Overview and Its Total Revenue
  13.2.3 Avaya Inc IVR System Introduction
  13.2.4 Avaya Inc Revenue in IVR System Business (2015-2020)
  13.2.5 Avaya Inc Recent Development
13.3 Cisco Systems Inc
  13.3.1 Cisco Systems Inc Company Details
  13.3.2 Cisco Systems Inc Business Overview and Its Total Revenue
  13.3.3 Cisco Systems Inc IVR System Introduction
  13.3.4 Cisco Systems Inc Revenue in IVR System Business (2015-2020)
  13.3.5 Cisco Systems Inc Recent Development
13.4 Convergys Crop
  13.4.1 Convergys Crop Company Details
  13.4.2 Convergys Crop Business Overview and Its Total Revenue
  13.4.3 Convergys Crop IVR System Introduction
  13.4.4 Convergys Crop Revenue in IVR System Business (2015-2020)
  13.4.5 Convergys Crop Recent Development
13.5 Dialogic Corporation
  13.5.1 Dialogic Corporation Company Details
  13.5.2 Dialogic Corporation Business Overview and Its Total Revenue
  13.5.3 Dialogic Corporation IVR System Introduction
  13.5.4 Dialogic Corporation Revenue in IVR System Business (2015-2020)
  13.5.5 Dialogic Corporation Recent Development
13.6 Mitel Networks Corporation
  13.6.1 Mitel Networks Corporation Company Details
  13.6.2 Mitel Networks Corporation Business Overview and Its Total Revenue
  13.6.3 Mitel Networks Corporation IVR System Introduction
  13.6.4 Mitel Networks Corporation Revenue in IVR System Business (2015-2020)
  13.6.5 Mitel Networks Corporation Recent Development
13.7 Nuance Communications Inc
  13.7.1 Nuance Communications Inc Company Details
  13.7.2 Nuance Communications Inc Business Overview and Its Total Revenue
  13.7.3 Nuance Communications Inc IVR System Introduction
  13.7.4 Nuance Communications Inc Revenue in IVR System Business (2015-2020)
  13.7.5 Nuance Communications Inc Recent Development
13.8 True Image Interactive Inc
  13.8.1 True Image Interactive Inc Company Details
  13.8.2 True Image Interactive Inc Business Overview and Its Total Revenue
  13.8.3 True Image Interactive Inc IVR System Introduction
  13.8.4 True Image Interactive Inc Revenue in IVR System Business (2015-2020)
  13.8.5 True Image Interactive Inc Recent Development
13.9 Verizon Communication Inc
  13.9.1 Verizon Communication Inc Company Details
  13.9.2 Verizon Communication Inc Business Overview and Its Total Revenue
  13.9.3 Verizon Communication Inc IVR System Introduction
  13.9.4 Verizon Communication Inc Revenue in IVR System Business (2015-2020)
  13.9.5 Verizon Communication Inc Recent Development
13.10 Voicent Communications Inc
  13.10.1 Voicent Communications Inc Company Details
  13.10.2 Voicent Communications Inc Business Overview and Its Total Revenue
  13.10.3 Voicent Communications Inc IVR System Introduction
  13.10.4 Voicent Communications Inc Revenue in IVR System Business (2015-2020)
  13.10.5 Voicent Communications Inc Recent Development
13.11 Enghouse Systems Limited
  10.11.1 Enghouse Systems Limited Company Details
  10.11.2 Enghouse Systems Limited Business Overview and Its Total Revenue
  10.11.3 Enghouse Systems Limited IVR System Introduction
  10.11.4 Enghouse Systems Limited Revenue in IVR System Business (2015-2020)
  10.11.5 Enghouse Systems Limited Recent Development

14 ANALYST'S VIEWPOINTS/CONCLUSIONS

15 APPENDIX

15.1 Research Methodology
  15.1.1 Methodology/Research Approach
  15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details

List Of Tables

LIST OF TABLES

Table 1. IVR System Key Market Segments
Table 2. Key Players Covered: Ranking by IVR System Revenue
Table 3. Ranking of Global Top IVR System Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global IVR System Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Outbound Services
Table 6. Key Players of Inbound Services
Table 7. Global IVR System Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 8. Global IVR System Market Size by Regions (US$ Million): 2020 VS 2026
Table 9. Global IVR System Market Size by Regions (2015-2020) (US$ Million)
Table 10. Global IVR System Market Share by Regions (2015-2020)
Table 11. Global IVR System Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 12. Global IVR System Market Share by Regions (2021-2026)
Table 13. Market Top Trends
Table 14. Key Drivers: Impact Analysis
Table 15. Key Challenges
Table 16. IVR System Market Growth Strategy
Table 17. Main Points Interviewed from Key IVR System Players
Table 18. Global IVR System Revenue by Players (2015-2020) (Million US$)
Table 19. Global IVR System Market Share by Players (2015-2020)
Table 20. Global Top IVR System Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in IVR System as of 2019)
Table 21. Global IVR System by Players Market Concentration Ratio (CR5 and HHI)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players IVR System Product Solution and Service
Table 24. Date of Enter into IVR System Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global IVR System Market Size by Type (2015-2020) (Million US$)
Table 27. Global IVR System Market Size Share by Type (2015-2020)
Table 28. Global IVR System Revenue Market Share by Type (2021-2026)
Table 29. Global IVR System Market Size Share by Application (2015-2020)
Table 30. Global IVR System Market Size by Application (2015-2020) (Million US$)
Table 31. Global IVR System Market Size Share by Application (2021-2026)
Table 32. North America Key Players IVR System Revenue (2019-2020) (Million US$)
Table 33. North America Key Players IVR System Market Share (2019-2020)
Table 34. North America IVR System Market Size by Type (2015-2020) (Million US$)
Table 35. North America IVR System Market Share by Type (2015-2020)
Table 36. North America IVR System Market Size by Application (2015-2020) (Million US$)
Table 37. North America IVR System Market Share by Application (2015-2020)
Table 38. Europe Key Players IVR System Revenue (2019-2020) (Million US$)
Table 39. Europe Key Players IVR System Market Share (2019-2020)
Table 40. Europe IVR System Market Size by Type (2015-2020) (Million US$)
Table 41. Europe IVR System Market Share by Type (2015-2020)
Table 42. Europe IVR System Market Size by Application (2015-2020) (Million US$)
Table 43. Europe IVR System Market Share by Application (2015-2020)
Table 44. China Key Players IVR System Revenue (2019-2020) (Million US$)
Table 45. China Key Players IVR System Market Share (2019-2020)
Table 46. China IVR System Market Size by Type (2015-2020) (Million US$)
Table 47. China IVR System Market Share by Type (2015-2020)
Table 48. China IVR System Market Size by Application (2015-2020) (Million US$)
Table 49. China IVR System Market Share by Application (2015-2020)
Table 50. Japan Key Players IVR System Revenue (2019-2020) (Million US$)
Table 51. Japan Key Players IVR System Market Share (2019-2020)
Table 52. Japan IVR System Market Size by Type (2015-2020) (Million US$)
Table 53. Japan IVR System Market Share by Type (2015-2020)
Table 54. Japan IVR System Market Size by Application (2015-2020) (Million US$)
Table 55. Japan IVR System Market Share by Application (2015-2020)
Table 56. Southeast Asia Key Players IVR System Revenue (2019-2020) (Million US$)
Table 57. Southeast Asia Key Players IVR System Market Share (2019-2020)
Table 58. Southeast Asia IVR System Market Size by Type (2015-2020) (Million US$)
Table 59. Southeast Asia IVR System Market Share by Type (2015-2020)
Table 60. Southeast Asia IVR System Market Size by Application (2015-2020) (Million US$)
Table 61. Southeast Asia IVR System Market Share by Application (2015-2020)
Table 62. India Key Players IVR System Revenue (2019-2020) (Million US$)
Table 63. India Key Players IVR System Market Share (2019-2020)
Table 64. India IVR System Market Size by Type (2015-2020) (Million US$)
Table 65. India IVR System Market Share by Type (2015-2020)
Table 66. India IVR System Market Size by Application (2015-2020) (Million US$)
Table 67. India IVR System Market Share by Application (2015-2020)
Table 68. Central & South America Key Players IVR System Revenue (2019-2020) (Million US$)
Table 69. Central & South America Key Players IVR System Market Share (2019-2020)
Table 70. Central & South America IVR System Market Size by Type (2015-2020) (Million US$)
Table 71. Central & South America IVR System Market Share by Type (2015-2020)
Table 72. Central & South America IVR System Market Size by Application (2015-2020) (Million US$)
Table 73. Central & South America IVR System Market Share by Application (2015-2020)
Table 74. Aspect software Inc Company Details
Table 75. Aspect software Inc Business Overview
Table 76. Aspect software Inc Product
Table 77. Aspect software Inc Revenue in IVR System Business (2015-2020) (Million US$)
Table 78. Aspect software Inc Recent Development
Table 79. Avaya Inc Company Details
Table 80. Avaya Inc Business Overview
Table 81. Avaya Inc Product
Table 82. Avaya Inc Revenue in IVR System Business (2015-2020) (Million US$)
Table 83. Avaya Inc Recent Development
Table 84. Cisco Systems Inc Company Details
Table 85. Cisco Systems Inc Business Overview
Table 86. Cisco Systems Inc Product
Table 87. Cisco Systems Inc Revenue in IVR System Business (2015-2020) (Million US$)
Table 88. Cisco Systems Inc Recent Development
Table 89. Convergys Crop Company Details
Table 90. Convergys Crop Business Overview
Table 91. Convergys Crop Product
Table 92. Convergys Crop Revenue in IVR System Business (2015-2020) (Million US$)
Table 93. Convergys Crop Recent Development
Table 94. Dialogic Corporation Company Details
Table 95. Dialogic Corporation Business Overview
Table 96. Dialogic Corporation Product
Table 97. Dialogic Corporation Revenue in IVR System Business (2015-2020) (Million US$)
Table 98. Dialogic Corporation Recent Development
Table 99. Mitel Networks Corporation Company Details
Table 100. Mitel Networks Corporation Business Overview
Table 101. Mitel Networks Corporation Product
Table 102. Mitel Networks Corporation Revenue in IVR System Business (2015-2020) (Million US$)
Table 103. Mitel Networks Corporation Recent Development
Table 104. Nuance Communications Inc Company Details
Table 105. Nuance Communications Inc Business Overview
Table 106. Nuance Communications Inc Product
Table 107. Nuance Communications Inc Revenue in IVR System Business (2015-2020) (Million US$)
Table 108. Nuance Communications Inc Recent Development
Table 109. True Image Interactive Inc Business Overview
Table 110. True Image Interactive Inc Product
Table 111. True Image Interactive Inc Company Details
Table 112. True Image Interactive Inc Revenue in IVR System Business (2015-2020) (Million US$)
Table 113. True Image Interactive Inc Recent Development
Table 114. Verizon Communication Inc Company Details
Table 115. Verizon Communication Inc Business Overview
Table 116. Verizon Communication Inc Product
Table 117. Verizon Communication Inc Revenue in IVR System Business (2015-2020) (Million US$)
Table 118. Verizon Communication Inc Recent Development
Table 119. Voicent Communications Inc Company Details
Table 120. Voicent Communications Inc Business Overview
Table 121. Voicent Communications Inc Product
Table 122. Voicent Communications Inc Revenue in IVR System Business (2015-2020) (Million US$)
Table 123. Voicent Communications Inc Recent Development
Table 124. Enghouse Systems Limited Company Details
Table 125. Enghouse Systems Limited Business Overview
Table 126. Enghouse Systems Limited Product
Table 127. Enghouse Systems Limited Revenue in IVR System Business (2015-2020) (Million US$)
Table 128. Enghouse Systems Limited Recent Development
Table 129. Research Programs/Design for This Report
Table 130. Key Data Information from Secondary Sources
Table 131. Key Data Information from Primary Sources

List Of Figures

LIST OF FIGURES

Figure 1. Global IVR System Market Share by Type: 2020 VS 2026
Figure 2. Outbound Services Features
Figure 3. Inbound Services Features
Figure 4. Global IVR System Market Share by Application: 2020 VS 2026
Figure 5. Banking Financial Services and Insurance (BFSI) Case Studies
Figure 6. Healthcare Case Studies
Figure 7. Hospitality Case Studies
Figure 8. IT & Telecommunication Case Studies
Figure 9. Others Case Studies
Figure 10. IVR System Report Years Considered
Figure 11. Global IVR System Market Size YoY Growth 2015-2026 (US$ Million)
Figure 12. Global IVR System Market Share by Regions: 2020 VS 2026
Figure 13. Global IVR System Market Share by Regions (2021-2026)
Figure 14. Porter's Five Forces Analysis
Figure 15. Global IVR System Market Share by Players in 2019
Figure 16. Global Top IVR System Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in IVR System as of 2019
Figure 17. The Top 10 and 5 Players Market Share by IVR System Revenue in 2019
Figure 18. North America IVR System Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Europe IVR System Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. China IVR System Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Japan IVR System Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Southeast Asia IVR System Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. India IVR System Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. Central & South America IVR System Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. Aspect software Inc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 26. Aspect software Inc Revenue Growth Rate in IVR System Business (2015-2020)
Figure 27. Avaya Inc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 28. Avaya Inc Revenue Growth Rate in IVR System Business (2015-2020)
Figure 29. Cisco Systems Inc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 30. Cisco Systems Inc Revenue Growth Rate in IVR System Business (2015-2020)
Figure 31. Convergys Crop Total Revenue (US$ Million): 2019 Compared with 2018
Figure 32. Convergys Crop Revenue Growth Rate in IVR System Business (2015-2020)
Figure 33. Dialogic Corporation Total Revenue (US$ Million): 2019 Compared with 2018
Figure 34. Dialogic Corporation Revenue Growth Rate in IVR System Business (2015-2020)
Figure 35. Mitel Networks Corporation Total Revenue (US$ Million): 2019 Compared with 2018
Figure 36. Mitel Networks Corporation Revenue Growth Rate in IVR System Business (2015-2020)
Figure 37. Nuance Communications Inc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 38. Nuance Communications Inc Revenue Growth Rate in IVR System Business (2015-2020)
Figure 39. True Image Interactive Inc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 40. True Image Interactive Inc Revenue Growth Rate in IVR System Business (2015-2020)
Figure 41. Verizon Communication Inc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 42. Verizon Communication Inc Revenue Growth Rate in IVR System Business (2015-2020)
Figure 43. Voicent Communications Inc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 44. Voicent Communications Inc Revenue Growth Rate in IVR System Business (2015-2020)
Figure 45. Enghouse Systems Limited Total Revenue (US$ Million): 2019 Compared with 2018
Figure 46. Enghouse Systems Limited Revenue Growth Rate in IVR System Business (2015-2020)
Figure 47. Bottom-up and Top-down Approaches for This Report
Figure 48. Data Triangulation
Figure 49. Key Executives Interviewed