Global ITSM Market Research Report 2024(Status and Outlook)
Report Overview:
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
The Global ITSM Market Size was estimated at USD 3991.30 million in 2023 and is projected to reach USD 9184.05 million by 2029, exhibiting a CAGR of 14.90% during the forecast period.
This report provides a deep insight into the global ITSM market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, Porter’s five forces analysis, value chain analysis, etc.
The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global ITSM Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.
In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the ITSM market in any manner.
Global ITSM Market: Market Segmentation Analysis
The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.
Key Company
BMC Software
Broadcom
Servicenow
Cherwell Software
HPE
Citrix Systems
Axios Systems
IBM
Heat Software
Hornbill
Market Segmentation (by Type)
Service Portfolio Management
Configuration and Change Management
Service Desk Software
Operations and Performance Management
Dashboard, Reporting and Analytics
Market Segmentation (by Application)
Banking, Financial Services, and Insurance (BFSI)
Telecommunication and IT
Healthcare and Life Sciences
Retail and Consumer Packaged Goods (CPG)
Government and Public Sector
Energy and Utilities
Travel and Hospitality
Manufacturing
Education
Geographic Segmentation
In case of any queries or customization requirements, please connect with our sales team, who will ensure that your requirements are met.
Note: this report may need to undergo a final check or review and this could take about 48 hours.
Chapter Outline
Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.
Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the ITSM Market and its likely evolution in the short to mid-term, and long term.
Chapter 3 makes a detailed analysis of the Market's Competitive Landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.
Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.
Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 9 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.
Chapter 10 provides a quantitative analysis of the market size and development potential of each region in the next five years.
Chapter 11 provides a quantitative analysis of the market size and development potential of each market segment (product type and application) in the next five years.
Chapter 12 is the main points and conclusions of the report.
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
The Global ITSM Market Size was estimated at USD 3991.30 million in 2023 and is projected to reach USD 9184.05 million by 2029, exhibiting a CAGR of 14.90% during the forecast period.
This report provides a deep insight into the global ITSM market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, Porter’s five forces analysis, value chain analysis, etc.
The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global ITSM Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.
In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the ITSM market in any manner.
Global ITSM Market: Market Segmentation Analysis
The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.
Key Company
BMC Software
Broadcom
Servicenow
Cherwell Software
HPE
Citrix Systems
Axios Systems
IBM
Heat Software
Hornbill
Market Segmentation (by Type)
Service Portfolio Management
Configuration and Change Management
Service Desk Software
Operations and Performance Management
Dashboard, Reporting and Analytics
Market Segmentation (by Application)
Banking, Financial Services, and Insurance (BFSI)
Telecommunication and IT
Healthcare and Life Sciences
Retail and Consumer Packaged Goods (CPG)
Government and Public Sector
Energy and Utilities
Travel and Hospitality
Manufacturing
Education
Geographic Segmentation
- North America (USA, Canada, Mexico)
- Europe (Germany, UK, France, Russia, Italy, Rest of Europe)
- Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)
- South America (Brazil, Argentina, Columbia, Rest of South America)
- The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)
- Industry drivers, restraints, and opportunities covered in the study
- Neutral perspective on the market performance
- Recent industry trends and developments
- Competitive landscape & strategies of key players
- Potential & niche segments and regions exhibiting promising growth covered
- Historical, current, and projected market size, in terms of value
- In-depth analysis of the ITSM Market
- Overview of the regional outlook of the ITSM Market:
- Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change
- This enables you to anticipate market changes to remain ahead of your competitors
- You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents
- The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly
- Provision of market value (USD Billion) data for each segment and sub-segment
- Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
- Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
- Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
- Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
- The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
- Includes in-depth analysis of the market from various perspectives through Porter’s five forces analysis
- Provides insight into the market through Value Chain
- Market dynamics scenario, along with growth opportunities of the market in the years to come
- 6-month post-sales analyst support
In case of any queries or customization requirements, please connect with our sales team, who will ensure that your requirements are met.
Note: this report may need to undergo a final check or review and this could take about 48 hours.
Chapter Outline
Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.
Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the ITSM Market and its likely evolution in the short to mid-term, and long term.
Chapter 3 makes a detailed analysis of the Market's Competitive Landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.
Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.
Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 9 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.
Chapter 10 provides a quantitative analysis of the market size and development potential of each region in the next five years.
Chapter 11 provides a quantitative analysis of the market size and development potential of each market segment (product type and application) in the next five years.
Chapter 12 is the main points and conclusions of the report.
1 RESEARCH METHODOLOGY AND STATISTICAL SCOPE
1.1 Market Definition and Statistical Scope of ITSM
1.2 Key Market Segments
1.2.1 ITSM Segment by Type
1.2.2 ITSM Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 ITSM MARKET OVERVIEW
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 ITSM MARKET COMPETITIVE LANDSCAPE
3.1 Global ITSM Revenue Market Share by Company (2019-2024)
3.2 ITSM Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company ITSM Market Size Sites, Area Served, Product Type
3.4 ITSM Market Competitive Situation and Trends
3.4.1 ITSM Market Concentration Rate
3.4.2 Global 5 and 10 Largest ITSM Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 ITSM VALUE CHAIN ANALYSIS
4.1 ITSM Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 THE DEVELOPMENT AND DYNAMICS OF ITSM MARKET
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 ITSM MARKET SEGMENTATION BY TYPE
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global ITSM Market Size Market Share by Type (2019-2024)
6.3 Global ITSM Market Size Growth Rate by Type (2019-2024)
7 ITSM MARKET SEGMENTATION BY APPLICATION
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global ITSM Market Size (M USD) by Application (2019-2024)
7.3 Global ITSM Market Size Growth Rate by Application (2019-2024)
8 ITSM MARKET SEGMENTATION BY REGION
8.1 Global ITSM Market Size by Region
8.1.1 Global ITSM Market Size by Region
8.1.2 Global ITSM Market Size Market Share by Region
8.2 North America
8.2.1 North America ITSM Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe ITSM Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific ITSM Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America ITSM Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa ITSM Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 KEY COMPANIES PROFILE
9.1 BMC Software
9.1.1 BMC Software ITSM Basic Information
9.1.2 BMC Software ITSM Product Overview
9.1.3 BMC Software ITSM Product Market Performance
9.1.4 BMC Software ITSM SWOT Analysis
9.1.5 BMC Software Business Overview
9.1.6 BMC Software Recent Developments
9.2 Broadcom
9.2.1 Broadcom ITSM Basic Information
9.2.2 Broadcom ITSM Product Overview
9.2.3 Broadcom ITSM Product Market Performance
9.2.4 BMC Software ITSM SWOT Analysis
9.2.5 Broadcom Business Overview
9.2.6 Broadcom Recent Developments
9.3 Servicenow
9.3.1 Servicenow ITSM Basic Information
9.3.2 Servicenow ITSM Product Overview
9.3.3 Servicenow ITSM Product Market Performance
9.3.4 BMC Software ITSM SWOT Analysis
9.3.5 Servicenow Business Overview
9.3.6 Servicenow Recent Developments
9.4 Cherwell Software
9.4.1 Cherwell Software ITSM Basic Information
9.4.2 Cherwell Software ITSM Product Overview
9.4.3 Cherwell Software ITSM Product Market Performance
9.4.4 Cherwell Software Business Overview
9.4.5 Cherwell Software Recent Developments
9.5 HPE
9.5.1 HPE ITSM Basic Information
9.5.2 HPE ITSM Product Overview
9.5.3 HPE ITSM Product Market Performance
9.5.4 HPE Business Overview
9.5.5 HPE Recent Developments
9.6 Citrix Systems
9.6.1 Citrix Systems ITSM Basic Information
9.6.2 Citrix Systems ITSM Product Overview
9.6.3 Citrix Systems ITSM Product Market Performance
9.6.4 Citrix Systems Business Overview
9.6.5 Citrix Systems Recent Developments
9.7 Axios Systems
9.7.1 Axios Systems ITSM Basic Information
9.7.2 Axios Systems ITSM Product Overview
9.7.3 Axios Systems ITSM Product Market Performance
9.7.4 Axios Systems Business Overview
9.7.5 Axios Systems Recent Developments
9.8 IBM
9.8.1 IBM ITSM Basic Information
9.8.2 IBM ITSM Product Overview
9.8.3 IBM ITSM Product Market Performance
9.8.4 IBM Business Overview
9.8.5 IBM Recent Developments
9.9 Heat Software
9.9.1 Heat Software ITSM Basic Information
9.9.2 Heat Software ITSM Product Overview
9.9.3 Heat Software ITSM Product Market Performance
9.9.4 Heat Software Business Overview
9.9.5 Heat Software Recent Developments
9.10 Hornbill
9.10.1 Hornbill ITSM Basic Information
9.10.2 Hornbill ITSM Product Overview
9.10.3 Hornbill ITSM Product Market Performance
9.10.4 Hornbill Business Overview
9.10.5 Hornbill Recent Developments
10 ITSM REGIONAL MARKET FORECAST
10.1 Global ITSM Market Size Forecast
10.2 Global ITSM Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe ITSM Market Size Forecast by Country
10.2.3 Asia Pacific ITSM Market Size Forecast by Region
10.2.4 South America ITSM Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of ITSM by Country
11 FORECAST MARKET BY TYPE AND BY APPLICATION (2025-2030)
11.1 Global ITSM Market Forecast by Type (2025-2030)
11.2 Global ITSM Market Forecast by Application (2025-2030)
12 CONCLUSION AND KEY FINDINGS
1.1 Market Definition and Statistical Scope of ITSM
1.2 Key Market Segments
1.2.1 ITSM Segment by Type
1.2.2 ITSM Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 ITSM MARKET OVERVIEW
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 ITSM MARKET COMPETITIVE LANDSCAPE
3.1 Global ITSM Revenue Market Share by Company (2019-2024)
3.2 ITSM Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company ITSM Market Size Sites, Area Served, Product Type
3.4 ITSM Market Competitive Situation and Trends
3.4.1 ITSM Market Concentration Rate
3.4.2 Global 5 and 10 Largest ITSM Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 ITSM VALUE CHAIN ANALYSIS
4.1 ITSM Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 THE DEVELOPMENT AND DYNAMICS OF ITSM MARKET
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 ITSM MARKET SEGMENTATION BY TYPE
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global ITSM Market Size Market Share by Type (2019-2024)
6.3 Global ITSM Market Size Growth Rate by Type (2019-2024)
7 ITSM MARKET SEGMENTATION BY APPLICATION
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global ITSM Market Size (M USD) by Application (2019-2024)
7.3 Global ITSM Market Size Growth Rate by Application (2019-2024)
8 ITSM MARKET SEGMENTATION BY REGION
8.1 Global ITSM Market Size by Region
8.1.1 Global ITSM Market Size by Region
8.1.2 Global ITSM Market Size Market Share by Region
8.2 North America
8.2.1 North America ITSM Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe ITSM Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific ITSM Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America ITSM Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa ITSM Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 KEY COMPANIES PROFILE
9.1 BMC Software
9.1.1 BMC Software ITSM Basic Information
9.1.2 BMC Software ITSM Product Overview
9.1.3 BMC Software ITSM Product Market Performance
9.1.4 BMC Software ITSM SWOT Analysis
9.1.5 BMC Software Business Overview
9.1.6 BMC Software Recent Developments
9.2 Broadcom
9.2.1 Broadcom ITSM Basic Information
9.2.2 Broadcom ITSM Product Overview
9.2.3 Broadcom ITSM Product Market Performance
9.2.4 BMC Software ITSM SWOT Analysis
9.2.5 Broadcom Business Overview
9.2.6 Broadcom Recent Developments
9.3 Servicenow
9.3.1 Servicenow ITSM Basic Information
9.3.2 Servicenow ITSM Product Overview
9.3.3 Servicenow ITSM Product Market Performance
9.3.4 BMC Software ITSM SWOT Analysis
9.3.5 Servicenow Business Overview
9.3.6 Servicenow Recent Developments
9.4 Cherwell Software
9.4.1 Cherwell Software ITSM Basic Information
9.4.2 Cherwell Software ITSM Product Overview
9.4.3 Cherwell Software ITSM Product Market Performance
9.4.4 Cherwell Software Business Overview
9.4.5 Cherwell Software Recent Developments
9.5 HPE
9.5.1 HPE ITSM Basic Information
9.5.2 HPE ITSM Product Overview
9.5.3 HPE ITSM Product Market Performance
9.5.4 HPE Business Overview
9.5.5 HPE Recent Developments
9.6 Citrix Systems
9.6.1 Citrix Systems ITSM Basic Information
9.6.2 Citrix Systems ITSM Product Overview
9.6.3 Citrix Systems ITSM Product Market Performance
9.6.4 Citrix Systems Business Overview
9.6.5 Citrix Systems Recent Developments
9.7 Axios Systems
9.7.1 Axios Systems ITSM Basic Information
9.7.2 Axios Systems ITSM Product Overview
9.7.3 Axios Systems ITSM Product Market Performance
9.7.4 Axios Systems Business Overview
9.7.5 Axios Systems Recent Developments
9.8 IBM
9.8.1 IBM ITSM Basic Information
9.8.2 IBM ITSM Product Overview
9.8.3 IBM ITSM Product Market Performance
9.8.4 IBM Business Overview
9.8.5 IBM Recent Developments
9.9 Heat Software
9.9.1 Heat Software ITSM Basic Information
9.9.2 Heat Software ITSM Product Overview
9.9.3 Heat Software ITSM Product Market Performance
9.9.4 Heat Software Business Overview
9.9.5 Heat Software Recent Developments
9.10 Hornbill
9.10.1 Hornbill ITSM Basic Information
9.10.2 Hornbill ITSM Product Overview
9.10.3 Hornbill ITSM Product Market Performance
9.10.4 Hornbill Business Overview
9.10.5 Hornbill Recent Developments
10 ITSM REGIONAL MARKET FORECAST
10.1 Global ITSM Market Size Forecast
10.2 Global ITSM Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe ITSM Market Size Forecast by Country
10.2.3 Asia Pacific ITSM Market Size Forecast by Region
10.2.4 South America ITSM Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of ITSM by Country
11 FORECAST MARKET BY TYPE AND BY APPLICATION (2025-2030)
11.1 Global ITSM Market Forecast by Type (2025-2030)
11.2 Global ITSM Market Forecast by Application (2025-2030)
12 CONCLUSION AND KEY FINDINGS
LIST OF TABLES
Table 1. Introduction of the Type
Table 2. Introduction of the Application
Table 3. Market Size (M USD) Segment Executive Summary
Table 4. ITSM Market Size Comparison by Region (M USD)
Table 5. Global ITSM Revenue (M USD) by Company (2019-2024)
Table 6. Global ITSM Revenue Share by Company (2019-2024)
Table 7. Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in ITSM as of 2022)
Table 8. Company ITSM Market Size Sites and Area Served
Table 9. Company ITSM Product Type
Table 10. Global ITSM Company Market Concentration Ratio (CR5 and HHI)
Table 11. Mergers & Acquisitions, Expansion Plans
Table 12. Value Chain Map of ITSM
Table 13. Midstream Market Analysis
Table 14. Downstream Customer Analysis
Table 15. Key Development Trends
Table 16. Driving Factors
Table 17. ITSM Market Challenges
Table 18. Global ITSM Market Size by Type (M USD)
Table 19. Global ITSM Market Size (M USD) by Type (2019-2024)
Table 20. Global ITSM Market Size Share by Type (2019-2024)
Table 21. Global ITSM Market Size Growth Rate by Type (2019-2024)
Table 22. Global ITSM Market Size by Application
Table 23. Global ITSM Market Size by Application (2019-2024) & (M USD)
Table 24. Global ITSM Market Share by Application (2019-2024)
Table 25. Global ITSM Market Size Growth Rate by Application (2019-2024)
Table 26. Global ITSM Market Size by Region (2019-2024) & (M USD)
Table 27. Global ITSM Market Size Market Share by Region (2019-2024)
Table 28. North America ITSM Market Size by Country (2019-2024) & (M USD)
Table 29. Europe ITSM Market Size by Country (2019-2024) & (M USD)
Table 30. Asia Pacific ITSM Market Size by Region (2019-2024) & (M USD)
Table 31. South America ITSM Market Size by Country (2019-2024) & (M USD)
Table 32. Middle East and Africa ITSM Market Size by Region (2019-2024) & (M USD)
Table 33. BMC Software ITSM Basic Information
Table 34. BMC Software ITSM Product Overview
Table 35. BMC Software ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 36. BMC Software ITSM SWOT Analysis
Table 37. BMC Software Business Overview
Table 38. BMC Software Recent Developments
Table 39. Broadcom ITSM Basic Information
Table 40. Broadcom ITSM Product Overview
Table 41. Broadcom ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 42. BMC Software ITSM SWOT Analysis
Table 43. Broadcom Business Overview
Table 44. Broadcom Recent Developments
Table 45. Servicenow ITSM Basic Information
Table 46. Servicenow ITSM Product Overview
Table 47. Servicenow ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 48. BMC Software ITSM SWOT Analysis
Table 49. Servicenow Business Overview
Table 50. Servicenow Recent Developments
Table 51. Cherwell Software ITSM Basic Information
Table 52. Cherwell Software ITSM Product Overview
Table 53. Cherwell Software ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 54. Cherwell Software Business Overview
Table 55. Cherwell Software Recent Developments
Table 56. HPE ITSM Basic Information
Table 57. HPE ITSM Product Overview
Table 58. HPE ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 59. HPE Business Overview
Table 60. HPE Recent Developments
Table 61. Citrix Systems ITSM Basic Information
Table 62. Citrix Systems ITSM Product Overview
Table 63. Citrix Systems ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 64. Citrix Systems Business Overview
Table 65. Citrix Systems Recent Developments
Table 66. Axios Systems ITSM Basic Information
Table 67. Axios Systems ITSM Product Overview
Table 68. Axios Systems ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 69. Axios Systems Business Overview
Table 70. Axios Systems Recent Developments
Table 71. IBM ITSM Basic Information
Table 72. IBM ITSM Product Overview
Table 73. IBM ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 74. IBM Business Overview
Table 75. IBM Recent Developments
Table 76. Heat Software ITSM Basic Information
Table 77. Heat Software ITSM Product Overview
Table 78. Heat Software ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 79. Heat Software Business Overview
Table 80. Heat Software Recent Developments
Table 81. Hornbill ITSM Basic Information
Table 82. Hornbill ITSM Product Overview
Table 83. Hornbill ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 84. Hornbill Business Overview
Table 85. Hornbill Recent Developments
Table 86. Global ITSM Market Size Forecast by Region (2025-2030) & (M USD)
Table 87. North America ITSM Market Size Forecast by Country (2025-2030) & (M USD)
Table 88. Europe ITSM Market Size Forecast by Country (2025-2030) & (M USD)
Table 89. Asia Pacific ITSM Market Size Forecast by Region (2025-2030) & (M USD)
Table 90. South America ITSM Market Size Forecast by Country (2025-2030) & (M USD)
Table 91. Middle East and Africa ITSM Market Size Forecast by Country (2025-2030) & (M USD)
Table 92. Global ITSM Market Size Forecast by Type (2025-2030) & (M USD)
Table 93. Global ITSM Market Size Forecast by Application (2025-2030) & (M USD)
Table 1. Introduction of the Type
Table 2. Introduction of the Application
Table 3. Market Size (M USD) Segment Executive Summary
Table 4. ITSM Market Size Comparison by Region (M USD)
Table 5. Global ITSM Revenue (M USD) by Company (2019-2024)
Table 6. Global ITSM Revenue Share by Company (2019-2024)
Table 7. Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in ITSM as of 2022)
Table 8. Company ITSM Market Size Sites and Area Served
Table 9. Company ITSM Product Type
Table 10. Global ITSM Company Market Concentration Ratio (CR5 and HHI)
Table 11. Mergers & Acquisitions, Expansion Plans
Table 12. Value Chain Map of ITSM
Table 13. Midstream Market Analysis
Table 14. Downstream Customer Analysis
Table 15. Key Development Trends
Table 16. Driving Factors
Table 17. ITSM Market Challenges
Table 18. Global ITSM Market Size by Type (M USD)
Table 19. Global ITSM Market Size (M USD) by Type (2019-2024)
Table 20. Global ITSM Market Size Share by Type (2019-2024)
Table 21. Global ITSM Market Size Growth Rate by Type (2019-2024)
Table 22. Global ITSM Market Size by Application
Table 23. Global ITSM Market Size by Application (2019-2024) & (M USD)
Table 24. Global ITSM Market Share by Application (2019-2024)
Table 25. Global ITSM Market Size Growth Rate by Application (2019-2024)
Table 26. Global ITSM Market Size by Region (2019-2024) & (M USD)
Table 27. Global ITSM Market Size Market Share by Region (2019-2024)
Table 28. North America ITSM Market Size by Country (2019-2024) & (M USD)
Table 29. Europe ITSM Market Size by Country (2019-2024) & (M USD)
Table 30. Asia Pacific ITSM Market Size by Region (2019-2024) & (M USD)
Table 31. South America ITSM Market Size by Country (2019-2024) & (M USD)
Table 32. Middle East and Africa ITSM Market Size by Region (2019-2024) & (M USD)
Table 33. BMC Software ITSM Basic Information
Table 34. BMC Software ITSM Product Overview
Table 35. BMC Software ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 36. BMC Software ITSM SWOT Analysis
Table 37. BMC Software Business Overview
Table 38. BMC Software Recent Developments
Table 39. Broadcom ITSM Basic Information
Table 40. Broadcom ITSM Product Overview
Table 41. Broadcom ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 42. BMC Software ITSM SWOT Analysis
Table 43. Broadcom Business Overview
Table 44. Broadcom Recent Developments
Table 45. Servicenow ITSM Basic Information
Table 46. Servicenow ITSM Product Overview
Table 47. Servicenow ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 48. BMC Software ITSM SWOT Analysis
Table 49. Servicenow Business Overview
Table 50. Servicenow Recent Developments
Table 51. Cherwell Software ITSM Basic Information
Table 52. Cherwell Software ITSM Product Overview
Table 53. Cherwell Software ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 54. Cherwell Software Business Overview
Table 55. Cherwell Software Recent Developments
Table 56. HPE ITSM Basic Information
Table 57. HPE ITSM Product Overview
Table 58. HPE ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 59. HPE Business Overview
Table 60. HPE Recent Developments
Table 61. Citrix Systems ITSM Basic Information
Table 62. Citrix Systems ITSM Product Overview
Table 63. Citrix Systems ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 64. Citrix Systems Business Overview
Table 65. Citrix Systems Recent Developments
Table 66. Axios Systems ITSM Basic Information
Table 67. Axios Systems ITSM Product Overview
Table 68. Axios Systems ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 69. Axios Systems Business Overview
Table 70. Axios Systems Recent Developments
Table 71. IBM ITSM Basic Information
Table 72. IBM ITSM Product Overview
Table 73. IBM ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 74. IBM Business Overview
Table 75. IBM Recent Developments
Table 76. Heat Software ITSM Basic Information
Table 77. Heat Software ITSM Product Overview
Table 78. Heat Software ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 79. Heat Software Business Overview
Table 80. Heat Software Recent Developments
Table 81. Hornbill ITSM Basic Information
Table 82. Hornbill ITSM Product Overview
Table 83. Hornbill ITSM Revenue (M USD) and Gross Margin (2019-2024)
Table 84. Hornbill Business Overview
Table 85. Hornbill Recent Developments
Table 86. Global ITSM Market Size Forecast by Region (2025-2030) & (M USD)
Table 87. North America ITSM Market Size Forecast by Country (2025-2030) & (M USD)
Table 88. Europe ITSM Market Size Forecast by Country (2025-2030) & (M USD)
Table 89. Asia Pacific ITSM Market Size Forecast by Region (2025-2030) & (M USD)
Table 90. South America ITSM Market Size Forecast by Country (2025-2030) & (M USD)
Table 91. Middle East and Africa ITSM Market Size Forecast by Country (2025-2030) & (M USD)
Table 92. Global ITSM Market Size Forecast by Type (2025-2030) & (M USD)
Table 93. Global ITSM Market Size Forecast by Application (2025-2030) & (M USD)
LIST OF FIGURES
Figure 1. Industrial Chain of ITSM
Figure 2. Data Triangulation
Figure 3. Key Caveats
Figure 4. Global ITSM Market Size (M USD), 2019-2030
Figure 5. Global ITSM Market Size (M USD) (2019-2030)
Figure 6. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 7. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 8. Evaluation Matrix of Regional Market Development Potential
Figure 9. ITSM Market Size by Country (M USD)
Figure 10. Global ITSM Revenue Share by Company in 2023
Figure 11. ITSM Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2023
Figure 12. The Global 5 and 10 Largest Players: Market Share by ITSM Revenue in 2023
Figure 13. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 14. Global ITSM Market Share by Type
Figure 15. Market Size Share of ITSM by Type (2019-2024)
Figure 16. Market Size Market Share of ITSM by Type in 2022
Figure 17. Global ITSM Market Size Growth Rate by Type (2019-2024)
Figure 18. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 19. Global ITSM Market Share by Application
Figure 20. Global ITSM Market Share by Application (2019-2024)
Figure 21. Global ITSM Market Share by Application in 2022
Figure 22. Global ITSM Market Size Growth Rate by Application (2019-2024)
Figure 23. Global ITSM Market Size Market Share by Region (2019-2024)
Figure 24. North America ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 25. North America ITSM Market Size Market Share by Country in 2023
Figure 26. U.S. ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 27. Canada ITSM Market Size (M USD) and Growth Rate (2019-2024)
Figure 28. Mexico ITSM Market Size (Units) and Growth Rate (2019-2024)
Figure 29. Europe ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 30. Europe ITSM Market Size Market Share by Country in 2023
Figure 31. Germany ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 32. France ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 33. U.K. ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 34. Italy ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 35. Russia ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 36. Asia Pacific ITSM Market Size and Growth Rate (M USD)
Figure 37. Asia Pacific ITSM Market Size Market Share by Region in 2023
Figure 38. China ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 39. Japan ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 40. South Korea ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 41. India ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 42. Southeast Asia ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 43. South America ITSM Market Size and Growth Rate (M USD)
Figure 44. South America ITSM Market Size Market Share by Country in 2023
Figure 45. Brazil ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 46. Argentina ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 47. Columbia ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 48. Middle East and Africa ITSM Market Size and Growth Rate (M USD)
Figure 49. Middle East and Africa ITSM Market Size Market Share by Region in 2023
Figure 50. Saudi Arabia ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 51. UAE ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 52. Egypt ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 53. Nigeria ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 54. South Africa ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 55. Global ITSM Market Size Forecast by Value (2019-2030) & (M USD)
Figure 56. Global ITSM Market Share Forecast by Type (2025-2030)
Figure 57. Global ITSM Market Share Forecast by Application (2025-2030)
Figure 1. Industrial Chain of ITSM
Figure 2. Data Triangulation
Figure 3. Key Caveats
Figure 4. Global ITSM Market Size (M USD), 2019-2030
Figure 5. Global ITSM Market Size (M USD) (2019-2030)
Figure 6. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 7. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 8. Evaluation Matrix of Regional Market Development Potential
Figure 9. ITSM Market Size by Country (M USD)
Figure 10. Global ITSM Revenue Share by Company in 2023
Figure 11. ITSM Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2023
Figure 12. The Global 5 and 10 Largest Players: Market Share by ITSM Revenue in 2023
Figure 13. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 14. Global ITSM Market Share by Type
Figure 15. Market Size Share of ITSM by Type (2019-2024)
Figure 16. Market Size Market Share of ITSM by Type in 2022
Figure 17. Global ITSM Market Size Growth Rate by Type (2019-2024)
Figure 18. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 19. Global ITSM Market Share by Application
Figure 20. Global ITSM Market Share by Application (2019-2024)
Figure 21. Global ITSM Market Share by Application in 2022
Figure 22. Global ITSM Market Size Growth Rate by Application (2019-2024)
Figure 23. Global ITSM Market Size Market Share by Region (2019-2024)
Figure 24. North America ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 25. North America ITSM Market Size Market Share by Country in 2023
Figure 26. U.S. ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 27. Canada ITSM Market Size (M USD) and Growth Rate (2019-2024)
Figure 28. Mexico ITSM Market Size (Units) and Growth Rate (2019-2024)
Figure 29. Europe ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 30. Europe ITSM Market Size Market Share by Country in 2023
Figure 31. Germany ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 32. France ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 33. U.K. ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 34. Italy ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 35. Russia ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 36. Asia Pacific ITSM Market Size and Growth Rate (M USD)
Figure 37. Asia Pacific ITSM Market Size Market Share by Region in 2023
Figure 38. China ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 39. Japan ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 40. South Korea ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 41. India ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 42. Southeast Asia ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 43. South America ITSM Market Size and Growth Rate (M USD)
Figure 44. South America ITSM Market Size Market Share by Country in 2023
Figure 45. Brazil ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 46. Argentina ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 47. Columbia ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 48. Middle East and Africa ITSM Market Size and Growth Rate (M USD)
Figure 49. Middle East and Africa ITSM Market Size Market Share by Region in 2023
Figure 50. Saudi Arabia ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 51. UAE ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 52. Egypt ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 53. Nigeria ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 54. South Africa ITSM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 55. Global ITSM Market Size Forecast by Value (2019-2030) & (M USD)
Figure 56. Global ITSM Market Share Forecast by Type (2025-2030)
Figure 57. Global ITSM Market Share Forecast by Application (2025-2030)
