Global IT Service Management (ITSM) Software Market Research Report 2024(Status and Outlook)
Report Overview:
IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The Global IT Service Management (ITSM) Software Market Size was estimated at USD 3184.12 million in 2023 and is projected to reach USD 5369.55 million by 2029, exhibiting a CAGR of 9.10% during the forecast period.
This report provides a deep insight into the global IT Service Management (ITSM) Software market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, Porter’s five forces analysis, value chain analysis, etc.
The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global IT Service Management (ITSM) Software Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.
In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the IT Service Management (ITSM) Software market in any manner.
Global IT Service Management (ITSM) Software Market: Market Segmentation Analysis
The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.
Key Company
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo Software
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
Market Segmentation (by Type)
Cloud-Based
On-Premises
Market Segmentation (by Application)
SMEs
Large Enterprises
Geographic Segmentation
In case of any queries or customization requirements, please connect with our sales team, who will ensure that your requirements are met.
Note: this report may need to undergo a final check or review and this could take about 48 hours.
Chapter Outline
Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.
Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the IT Service Management (ITSM) Software Market and its likely evolution in the short to mid-term, and long term.
Chapter 3 makes a detailed analysis of the Market's Competitive Landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.
Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.
Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 9 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.
Chapter 10 provides a quantitative analysis of the market size and development potential of each region in the next five years.
Chapter 11 provides a quantitative analysis of the market size and development potential of each market segment (product type and application) in the next five years.
Chapter 12 is the main points and conclusions of the report.
IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The Global IT Service Management (ITSM) Software Market Size was estimated at USD 3184.12 million in 2023 and is projected to reach USD 5369.55 million by 2029, exhibiting a CAGR of 9.10% during the forecast period.
This report provides a deep insight into the global IT Service Management (ITSM) Software market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, Porter’s five forces analysis, value chain analysis, etc.
The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global IT Service Management (ITSM) Software Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.
In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the IT Service Management (ITSM) Software market in any manner.
Global IT Service Management (ITSM) Software Market: Market Segmentation Analysis
The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.
Key Company
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo Software
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
Market Segmentation (by Type)
Cloud-Based
On-Premises
Market Segmentation (by Application)
SMEs
Large Enterprises
Geographic Segmentation
- North America (USA, Canada, Mexico)
- Europe (Germany, UK, France, Russia, Italy, Rest of Europe)
- Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)
- South America (Brazil, Argentina, Columbia, Rest of South America)
- The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)
- Industry drivers, restraints, and opportunities covered in the study
- Neutral perspective on the market performance
- Recent industry trends and developments
- Competitive landscape & strategies of key players
- Potential & niche segments and regions exhibiting promising growth covered
- Historical, current, and projected market size, in terms of value
- In-depth analysis of the IT Service Management (ITSM) Software Market
- Overview of the regional outlook of the IT Service Management (ITSM) Software Market:
- Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change
- This enables you to anticipate market changes to remain ahead of your competitors
- You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents
- The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly
- Provision of market value (USD Billion) data for each segment and sub-segment
- Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
- Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
- Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
- Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
- The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
- Includes in-depth analysis of the market from various perspectives through Porter’s five forces analysis
- Provides insight into the market through Value Chain
- Market dynamics scenario, along with growth opportunities of the market in the years to come
- 6-month post-sales analyst support
In case of any queries or customization requirements, please connect with our sales team, who will ensure that your requirements are met.
Note: this report may need to undergo a final check or review and this could take about 48 hours.
Chapter Outline
Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.
Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the IT Service Management (ITSM) Software Market and its likely evolution in the short to mid-term, and long term.
Chapter 3 makes a detailed analysis of the Market's Competitive Landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.
Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.
Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 9 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.
Chapter 10 provides a quantitative analysis of the market size and development potential of each region in the next five years.
Chapter 11 provides a quantitative analysis of the market size and development potential of each market segment (product type and application) in the next five years.
Chapter 12 is the main points and conclusions of the report.
1 RESEARCH METHODOLOGY AND STATISTICAL SCOPE
1.1 Market Definition and Statistical Scope of IT Service Management (ITSM) Software
1.2 Key Market Segments
1.2.1 IT Service Management (ITSM) Software Segment by Type
1.2.2 IT Service Management (ITSM) Software Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET OVERVIEW
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET COMPETITIVE LANDSCAPE
3.1 Global IT Service Management (ITSM) Software Revenue Market Share by Company (2019-2024)
3.2 IT Service Management (ITSM) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company IT Service Management (ITSM) Software Market Size Sites, Area Served, Product Type
3.4 IT Service Management (ITSM) Software Market Competitive Situation and Trends
3.4.1 IT Service Management (ITSM) Software Market Concentration Rate
3.4.2 Global 5 and 10 Largest IT Service Management (ITSM) Software Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 IT SERVICE MANAGEMENT (ITSM) SOFTWARE VALUE CHAIN ANALYSIS
4.1 IT Service Management (ITSM) Software Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 THE DEVELOPMENT AND DYNAMICS OF IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SEGMENTATION BY TYPE
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global IT Service Management (ITSM) Software Market Size Market Share by Type (2019-2024)
6.3 Global IT Service Management (ITSM) Software Market Size Growth Rate by Type (2019-2024)
7 IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SEGMENTATION BY APPLICATION
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global IT Service Management (ITSM) Software Market Size (M USD) by Application (2019-2024)
7.3 Global IT Service Management (ITSM) Software Market Size Growth Rate by Application (2019-2024)
8 IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SEGMENTATION BY REGION
8.1 Global IT Service Management (ITSM) Software Market Size by Region
8.1.1 Global IT Service Management (ITSM) Software Market Size by Region
8.1.2 Global IT Service Management (ITSM) Software Market Size Market Share by Region
8.2 North America
8.2.1 North America IT Service Management (ITSM) Software Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe IT Service Management (ITSM) Software Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific IT Service Management (ITSM) Software Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America IT Service Management (ITSM) Software Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa IT Service Management (ITSM) Software Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 KEY COMPANIES PROFILE
9.1 ServiceNow
9.1.1 ServiceNow IT Service Management (ITSM) Software Basic Information
9.1.2 ServiceNow IT Service Management (ITSM) Software Product Overview
9.1.3 ServiceNow IT Service Management (ITSM) Software Product Market Performance
9.1.4 ServiceNow IT Service Management (ITSM) Software SWOT Analysis
9.1.5 ServiceNow Business Overview
9.1.6 ServiceNow Recent Developments
9.2 Atlassian
9.2.1 Atlassian IT Service Management (ITSM) Software Basic Information
9.2.2 Atlassian IT Service Management (ITSM) Software Product Overview
9.2.3 Atlassian IT Service Management (ITSM) Software Product Market Performance
9.2.4 ServiceNow IT Service Management (ITSM) Software SWOT Analysis
9.2.5 Atlassian Business Overview
9.2.6 Atlassian Recent Developments
9.3 Ivanti (HEAT Software)
9.3.1 Ivanti (HEAT Software) IT Service Management (ITSM) Software Basic Information
9.3.2 Ivanti (HEAT Software) IT Service Management (ITSM) Software Product Overview
9.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Product Market Performance
9.3.4 ServiceNow IT Service Management (ITSM) Software SWOT Analysis
9.3.5 Ivanti (HEAT Software) Business Overview
9.3.6 Ivanti (HEAT Software) Recent Developments
9.4 IBM
9.4.1 IBM IT Service Management (ITSM) Software Basic Information
9.4.2 IBM IT Service Management (ITSM) Software Product Overview
9.4.3 IBM IT Service Management (ITSM) Software Product Market Performance
9.4.4 IBM Business Overview
9.4.5 IBM Recent Developments
9.5 CA Technologies
9.5.1 CA Technologies IT Service Management (ITSM) Software Basic Information
9.5.2 CA Technologies IT Service Management (ITSM) Software Product Overview
9.5.3 CA Technologies IT Service Management (ITSM) Software Product Market Performance
9.5.4 CA Technologies Business Overview
9.5.5 CA Technologies Recent Developments
9.6 BMC Software
9.6.1 BMC Software IT Service Management (ITSM) Software Basic Information
9.6.2 BMC Software IT Service Management (ITSM) Software Product Overview
9.6.3 BMC Software IT Service Management (ITSM) Software Product Market Performance
9.6.4 BMC Software Business Overview
9.6.5 BMC Software Recent Developments
9.7 ASG Software
9.7.1 ASG Software IT Service Management (ITSM) Software Basic Information
9.7.2 ASG Software IT Service Management (ITSM) Software Product Overview
9.7.3 ASG Software IT Service Management (ITSM) Software Product Market Performance
9.7.4 ASG Software Business Overview
9.7.5 ASG Software Recent Developments
9.8 Axios Systems
9.8.1 Axios Systems IT Service Management (ITSM) Software Basic Information
9.8.2 Axios Systems IT Service Management (ITSM) Software Product Overview
9.8.3 Axios Systems IT Service Management (ITSM) Software Product Market Performance
9.8.4 Axios Systems Business Overview
9.8.5 Axios Systems Recent Developments
9.9 SAP
9.9.1 SAP IT Service Management (ITSM) Software Basic Information
9.9.2 SAP IT Service Management (ITSM) Software Product Overview
9.9.3 SAP IT Service Management (ITSM) Software Product Market Performance
9.9.4 SAP Business Overview
9.9.5 SAP Recent Developments
9.10 Cherwell Software
9.10.1 Cherwell Software IT Service Management (ITSM) Software Basic Information
9.10.2 Cherwell Software IT Service Management (ITSM) Software Product Overview
9.10.3 Cherwell Software IT Service Management (ITSM) Software Product Market Performance
9.10.4 Cherwell Software Business Overview
9.10.5 Cherwell Software Recent Developments
9.11 Micro Focus (Formerly HPE)
9.11.1 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Basic Information
9.11.2 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product Overview
9.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product Market Performance
9.11.4 Micro Focus (Formerly HPE) Business Overview
9.11.5 Micro Focus (Formerly HPE) Recent Developments
9.12 Freshworks
9.12.1 Freshworks IT Service Management (ITSM) Software Basic Information
9.12.2 Freshworks IT Service Management (ITSM) Software Product Overview
9.12.3 Freshworks IT Service Management (ITSM) Software Product Market Performance
9.12.4 Freshworks Business Overview
9.12.5 Freshworks Recent Developments
9.13 Ultimo Software
9.13.1 Ultimo Software IT Service Management (ITSM) Software Basic Information
9.13.2 Ultimo Software IT Service Management (ITSM) Software Product Overview
9.13.3 Ultimo Software IT Service Management (ITSM) Software Product Market Performance
9.13.4 Ultimo Software Business Overview
9.13.5 Ultimo Software Recent Developments
9.14 Epicor
9.14.1 Epicor IT Service Management (ITSM) Software Basic Information
9.14.2 Epicor IT Service Management (ITSM) Software Product Overview
9.14.3 Epicor IT Service Management (ITSM) Software Product Market Performance
9.14.4 Epicor Business Overview
9.14.5 Epicor Recent Developments
9.15 TOPdesk
9.15.1 TOPdesk IT Service Management (ITSM) Software Basic Information
9.15.2 TOPdesk IT Service Management (ITSM) Software Product Overview
9.15.3 TOPdesk IT Service Management (ITSM) Software Product Market Performance
9.15.4 TOPdesk Business Overview
9.15.5 TOPdesk Recent Developments
9.16 Samanage
9.16.1 Samanage IT Service Management (ITSM) Software Basic Information
9.16.2 Samanage IT Service Management (ITSM) Software Product Overview
9.16.3 Samanage IT Service Management (ITSM) Software Product Market Performance
9.16.4 Samanage Business Overview
9.16.5 Samanage Recent Developments
9.17 Agiloft Service
9.17.1 Agiloft Service IT Service Management (ITSM) Software Basic Information
9.17.2 Agiloft Service IT Service Management (ITSM) Software Product Overview
9.17.3 Agiloft Service IT Service Management (ITSM) Software Product Market Performance
9.17.4 Agiloft Service Business Overview
9.17.5 Agiloft Service Recent Developments
9.18 Symantec
9.18.1 Symantec IT Service Management (ITSM) Software Basic Information
9.18.2 Symantec IT Service Management (ITSM) Software Product Overview
9.18.3 Symantec IT Service Management (ITSM) Software Product Market Performance
9.18.4 Symantec Business Overview
9.18.5 Symantec Recent Developments
9.19 SysAid
9.19.1 SysAid IT Service Management (ITSM) Software Basic Information
9.19.2 SysAid IT Service Management (ITSM) Software Product Overview
9.19.3 SysAid IT Service Management (ITSM) Software Product Market Performance
9.19.4 SysAid Business Overview
9.19.5 SysAid Recent Developments
9.20 SolarWinds
9.20.1 SolarWinds IT Service Management (ITSM) Software Basic Information
9.20.2 SolarWinds IT Service Management (ITSM) Software Product Overview
9.20.3 SolarWinds IT Service Management (ITSM) Software Product Market Performance
9.20.4 SolarWinds Business Overview
9.20.5 SolarWinds Recent Developments
9.21 Autotask
9.21.1 Autotask IT Service Management (ITSM) Software Basic Information
9.21.2 Autotask IT Service Management (ITSM) Software Product Overview
9.21.3 Autotask IT Service Management (ITSM) Software Product Market Performance
9.21.4 Autotask Business Overview
9.21.5 Autotask Recent Developments
10 IT SERVICE MANAGEMENT (ITSM) SOFTWARE REGIONAL MARKET FORECAST
10.1 Global IT Service Management (ITSM) Software Market Size Forecast
10.2 Global IT Service Management (ITSM) Software Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe IT Service Management (ITSM) Software Market Size Forecast by Country
10.2.3 Asia Pacific IT Service Management (ITSM) Software Market Size Forecast by Region
10.2.4 South America IT Service Management (ITSM) Software Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of IT Service Management (ITSM) Software by Country
11 FORECAST MARKET BY TYPE AND BY APPLICATION (2025-2030)
11.1 Global IT Service Management (ITSM) Software Market Forecast by Type (2025-2030)
11.2 Global IT Service Management (ITSM) Software Market Forecast by Application (2025-2030)
12 CONCLUSION AND KEY FINDINGS
1.1 Market Definition and Statistical Scope of IT Service Management (ITSM) Software
1.2 Key Market Segments
1.2.1 IT Service Management (ITSM) Software Segment by Type
1.2.2 IT Service Management (ITSM) Software Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET OVERVIEW
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET COMPETITIVE LANDSCAPE
3.1 Global IT Service Management (ITSM) Software Revenue Market Share by Company (2019-2024)
3.2 IT Service Management (ITSM) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company IT Service Management (ITSM) Software Market Size Sites, Area Served, Product Type
3.4 IT Service Management (ITSM) Software Market Competitive Situation and Trends
3.4.1 IT Service Management (ITSM) Software Market Concentration Rate
3.4.2 Global 5 and 10 Largest IT Service Management (ITSM) Software Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 IT SERVICE MANAGEMENT (ITSM) SOFTWARE VALUE CHAIN ANALYSIS
4.1 IT Service Management (ITSM) Software Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 THE DEVELOPMENT AND DYNAMICS OF IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SEGMENTATION BY TYPE
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global IT Service Management (ITSM) Software Market Size Market Share by Type (2019-2024)
6.3 Global IT Service Management (ITSM) Software Market Size Growth Rate by Type (2019-2024)
7 IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SEGMENTATION BY APPLICATION
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global IT Service Management (ITSM) Software Market Size (M USD) by Application (2019-2024)
7.3 Global IT Service Management (ITSM) Software Market Size Growth Rate by Application (2019-2024)
8 IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SEGMENTATION BY REGION
8.1 Global IT Service Management (ITSM) Software Market Size by Region
8.1.1 Global IT Service Management (ITSM) Software Market Size by Region
8.1.2 Global IT Service Management (ITSM) Software Market Size Market Share by Region
8.2 North America
8.2.1 North America IT Service Management (ITSM) Software Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe IT Service Management (ITSM) Software Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific IT Service Management (ITSM) Software Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America IT Service Management (ITSM) Software Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa IT Service Management (ITSM) Software Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 KEY COMPANIES PROFILE
9.1 ServiceNow
9.1.1 ServiceNow IT Service Management (ITSM) Software Basic Information
9.1.2 ServiceNow IT Service Management (ITSM) Software Product Overview
9.1.3 ServiceNow IT Service Management (ITSM) Software Product Market Performance
9.1.4 ServiceNow IT Service Management (ITSM) Software SWOT Analysis
9.1.5 ServiceNow Business Overview
9.1.6 ServiceNow Recent Developments
9.2 Atlassian
9.2.1 Atlassian IT Service Management (ITSM) Software Basic Information
9.2.2 Atlassian IT Service Management (ITSM) Software Product Overview
9.2.3 Atlassian IT Service Management (ITSM) Software Product Market Performance
9.2.4 ServiceNow IT Service Management (ITSM) Software SWOT Analysis
9.2.5 Atlassian Business Overview
9.2.6 Atlassian Recent Developments
9.3 Ivanti (HEAT Software)
9.3.1 Ivanti (HEAT Software) IT Service Management (ITSM) Software Basic Information
9.3.2 Ivanti (HEAT Software) IT Service Management (ITSM) Software Product Overview
9.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Product Market Performance
9.3.4 ServiceNow IT Service Management (ITSM) Software SWOT Analysis
9.3.5 Ivanti (HEAT Software) Business Overview
9.3.6 Ivanti (HEAT Software) Recent Developments
9.4 IBM
9.4.1 IBM IT Service Management (ITSM) Software Basic Information
9.4.2 IBM IT Service Management (ITSM) Software Product Overview
9.4.3 IBM IT Service Management (ITSM) Software Product Market Performance
9.4.4 IBM Business Overview
9.4.5 IBM Recent Developments
9.5 CA Technologies
9.5.1 CA Technologies IT Service Management (ITSM) Software Basic Information
9.5.2 CA Technologies IT Service Management (ITSM) Software Product Overview
9.5.3 CA Technologies IT Service Management (ITSM) Software Product Market Performance
9.5.4 CA Technologies Business Overview
9.5.5 CA Technologies Recent Developments
9.6 BMC Software
9.6.1 BMC Software IT Service Management (ITSM) Software Basic Information
9.6.2 BMC Software IT Service Management (ITSM) Software Product Overview
9.6.3 BMC Software IT Service Management (ITSM) Software Product Market Performance
9.6.4 BMC Software Business Overview
9.6.5 BMC Software Recent Developments
9.7 ASG Software
9.7.1 ASG Software IT Service Management (ITSM) Software Basic Information
9.7.2 ASG Software IT Service Management (ITSM) Software Product Overview
9.7.3 ASG Software IT Service Management (ITSM) Software Product Market Performance
9.7.4 ASG Software Business Overview
9.7.5 ASG Software Recent Developments
9.8 Axios Systems
9.8.1 Axios Systems IT Service Management (ITSM) Software Basic Information
9.8.2 Axios Systems IT Service Management (ITSM) Software Product Overview
9.8.3 Axios Systems IT Service Management (ITSM) Software Product Market Performance
9.8.4 Axios Systems Business Overview
9.8.5 Axios Systems Recent Developments
9.9 SAP
9.9.1 SAP IT Service Management (ITSM) Software Basic Information
9.9.2 SAP IT Service Management (ITSM) Software Product Overview
9.9.3 SAP IT Service Management (ITSM) Software Product Market Performance
9.9.4 SAP Business Overview
9.9.5 SAP Recent Developments
9.10 Cherwell Software
9.10.1 Cherwell Software IT Service Management (ITSM) Software Basic Information
9.10.2 Cherwell Software IT Service Management (ITSM) Software Product Overview
9.10.3 Cherwell Software IT Service Management (ITSM) Software Product Market Performance
9.10.4 Cherwell Software Business Overview
9.10.5 Cherwell Software Recent Developments
9.11 Micro Focus (Formerly HPE)
9.11.1 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Basic Information
9.11.2 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product Overview
9.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product Market Performance
9.11.4 Micro Focus (Formerly HPE) Business Overview
9.11.5 Micro Focus (Formerly HPE) Recent Developments
9.12 Freshworks
9.12.1 Freshworks IT Service Management (ITSM) Software Basic Information
9.12.2 Freshworks IT Service Management (ITSM) Software Product Overview
9.12.3 Freshworks IT Service Management (ITSM) Software Product Market Performance
9.12.4 Freshworks Business Overview
9.12.5 Freshworks Recent Developments
9.13 Ultimo Software
9.13.1 Ultimo Software IT Service Management (ITSM) Software Basic Information
9.13.2 Ultimo Software IT Service Management (ITSM) Software Product Overview
9.13.3 Ultimo Software IT Service Management (ITSM) Software Product Market Performance
9.13.4 Ultimo Software Business Overview
9.13.5 Ultimo Software Recent Developments
9.14 Epicor
9.14.1 Epicor IT Service Management (ITSM) Software Basic Information
9.14.2 Epicor IT Service Management (ITSM) Software Product Overview
9.14.3 Epicor IT Service Management (ITSM) Software Product Market Performance
9.14.4 Epicor Business Overview
9.14.5 Epicor Recent Developments
9.15 TOPdesk
9.15.1 TOPdesk IT Service Management (ITSM) Software Basic Information
9.15.2 TOPdesk IT Service Management (ITSM) Software Product Overview
9.15.3 TOPdesk IT Service Management (ITSM) Software Product Market Performance
9.15.4 TOPdesk Business Overview
9.15.5 TOPdesk Recent Developments
9.16 Samanage
9.16.1 Samanage IT Service Management (ITSM) Software Basic Information
9.16.2 Samanage IT Service Management (ITSM) Software Product Overview
9.16.3 Samanage IT Service Management (ITSM) Software Product Market Performance
9.16.4 Samanage Business Overview
9.16.5 Samanage Recent Developments
9.17 Agiloft Service
9.17.1 Agiloft Service IT Service Management (ITSM) Software Basic Information
9.17.2 Agiloft Service IT Service Management (ITSM) Software Product Overview
9.17.3 Agiloft Service IT Service Management (ITSM) Software Product Market Performance
9.17.4 Agiloft Service Business Overview
9.17.5 Agiloft Service Recent Developments
9.18 Symantec
9.18.1 Symantec IT Service Management (ITSM) Software Basic Information
9.18.2 Symantec IT Service Management (ITSM) Software Product Overview
9.18.3 Symantec IT Service Management (ITSM) Software Product Market Performance
9.18.4 Symantec Business Overview
9.18.5 Symantec Recent Developments
9.19 SysAid
9.19.1 SysAid IT Service Management (ITSM) Software Basic Information
9.19.2 SysAid IT Service Management (ITSM) Software Product Overview
9.19.3 SysAid IT Service Management (ITSM) Software Product Market Performance
9.19.4 SysAid Business Overview
9.19.5 SysAid Recent Developments
9.20 SolarWinds
9.20.1 SolarWinds IT Service Management (ITSM) Software Basic Information
9.20.2 SolarWinds IT Service Management (ITSM) Software Product Overview
9.20.3 SolarWinds IT Service Management (ITSM) Software Product Market Performance
9.20.4 SolarWinds Business Overview
9.20.5 SolarWinds Recent Developments
9.21 Autotask
9.21.1 Autotask IT Service Management (ITSM) Software Basic Information
9.21.2 Autotask IT Service Management (ITSM) Software Product Overview
9.21.3 Autotask IT Service Management (ITSM) Software Product Market Performance
9.21.4 Autotask Business Overview
9.21.5 Autotask Recent Developments
10 IT SERVICE MANAGEMENT (ITSM) SOFTWARE REGIONAL MARKET FORECAST
10.1 Global IT Service Management (ITSM) Software Market Size Forecast
10.2 Global IT Service Management (ITSM) Software Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe IT Service Management (ITSM) Software Market Size Forecast by Country
10.2.3 Asia Pacific IT Service Management (ITSM) Software Market Size Forecast by Region
10.2.4 South America IT Service Management (ITSM) Software Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of IT Service Management (ITSM) Software by Country
11 FORECAST MARKET BY TYPE AND BY APPLICATION (2025-2030)
11.1 Global IT Service Management (ITSM) Software Market Forecast by Type (2025-2030)
11.2 Global IT Service Management (ITSM) Software Market Forecast by Application (2025-2030)
12 CONCLUSION AND KEY FINDINGS
LIST OF TABLES
Table 1. Introduction of the Type
Table 2. Introduction of the Application
Table 3. Market Size (M USD) Segment Executive Summary
Table 4. IT Service Management (ITSM) Software Market Size Comparison by Region (M USD)
Table 5. Global IT Service Management (ITSM) Software Revenue (M USD) by Company (2019-2024)
Table 6. Global IT Service Management (ITSM) Software Revenue Share by Company (2019-2024)
Table 7. Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in IT Service Management (ITSM) Software as of 2022)
Table 8. Company IT Service Management (ITSM) Software Market Size Sites and Area Served
Table 9. Company IT Service Management (ITSM) Software Product Type
Table 10. Global IT Service Management (ITSM) Software Company Market Concentration Ratio (CR5 and HHI)
Table 11. Mergers & Acquisitions, Expansion Plans
Table 12. Value Chain Map of IT Service Management (ITSM) Software
Table 13. Midstream Market Analysis
Table 14. Downstream Customer Analysis
Table 15. Key Development Trends
Table 16. Driving Factors
Table 17. IT Service Management (ITSM) Software Market Challenges
Table 18. Global IT Service Management (ITSM) Software Market Size by Type (M USD)
Table 19. Global IT Service Management (ITSM) Software Market Size (M USD) by Type (2019-2024)
Table 20. Global IT Service Management (ITSM) Software Market Size Share by Type (2019-2024)
Table 21. Global IT Service Management (ITSM) Software Market Size Growth Rate by Type (2019-2024)
Table 22. Global IT Service Management (ITSM) Software Market Size by Application
Table 23. Global IT Service Management (ITSM) Software Market Size by Application (2019-2024) & (M USD)
Table 24. Global IT Service Management (ITSM) Software Market Share by Application (2019-2024)
Table 25. Global IT Service Management (ITSM) Software Market Size Growth Rate by Application (2019-2024)
Table 26. Global IT Service Management (ITSM) Software Market Size by Region (2019-2024) & (M USD)
Table 27. Global IT Service Management (ITSM) Software Market Size Market Share by Region (2019-2024)
Table 28. North America IT Service Management (ITSM) Software Market Size by Country (2019-2024) & (M USD)
Table 29. Europe IT Service Management (ITSM) Software Market Size by Country (2019-2024) & (M USD)
Table 30. Asia Pacific IT Service Management (ITSM) Software Market Size by Region (2019-2024) & (M USD)
Table 31. South America IT Service Management (ITSM) Software Market Size by Country (2019-2024) & (M USD)
Table 32. Middle East and Africa IT Service Management (ITSM) Software Market Size by Region (2019-2024) & (M USD)
Table 33. ServiceNow IT Service Management (ITSM) Software Basic Information
Table 34. ServiceNow IT Service Management (ITSM) Software Product Overview
Table 35. ServiceNow IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 36. ServiceNow IT Service Management (ITSM) Software SWOT Analysis
Table 37. ServiceNow Business Overview
Table 38. ServiceNow Recent Developments
Table 39. Atlassian IT Service Management (ITSM) Software Basic Information
Table 40. Atlassian IT Service Management (ITSM) Software Product Overview
Table 41. Atlassian IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 42. ServiceNow IT Service Management (ITSM) Software SWOT Analysis
Table 43. Atlassian Business Overview
Table 44. Atlassian Recent Developments
Table 45. Ivanti (HEAT Software) IT Service Management (ITSM) Software Basic Information
Table 46. Ivanti (HEAT Software) IT Service Management (ITSM) Software Product Overview
Table 47. Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 48. ServiceNow IT Service Management (ITSM) Software SWOT Analysis
Table 49. Ivanti (HEAT Software) Business Overview
Table 50. Ivanti (HEAT Software) Recent Developments
Table 51. IBM IT Service Management (ITSM) Software Basic Information
Table 52. IBM IT Service Management (ITSM) Software Product Overview
Table 53. IBM IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 54. IBM Business Overview
Table 55. IBM Recent Developments
Table 56. CA Technologies IT Service Management (ITSM) Software Basic Information
Table 57. CA Technologies IT Service Management (ITSM) Software Product Overview
Table 58. CA Technologies IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 59. CA Technologies Business Overview
Table 60. CA Technologies Recent Developments
Table 61. BMC Software IT Service Management (ITSM) Software Basic Information
Table 62. BMC Software IT Service Management (ITSM) Software Product Overview
Table 63. BMC Software IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 64. BMC Software Business Overview
Table 65. BMC Software Recent Developments
Table 66. ASG Software IT Service Management (ITSM) Software Basic Information
Table 67. ASG Software IT Service Management (ITSM) Software Product Overview
Table 68. ASG Software IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 69. ASG Software Business Overview
Table 70. ASG Software Recent Developments
Table 71. Axios Systems IT Service Management (ITSM) Software Basic Information
Table 72. Axios Systems IT Service Management (ITSM) Software Product Overview
Table 73. Axios Systems IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 74. Axios Systems Business Overview
Table 75. Axios Systems Recent Developments
Table 76. SAP IT Service Management (ITSM) Software Basic Information
Table 77. SAP IT Service Management (ITSM) Software Product Overview
Table 78. SAP IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 79. SAP Business Overview
Table 80. SAP Recent Developments
Table 81. Cherwell Software IT Service Management (ITSM) Software Basic Information
Table 82. Cherwell Software IT Service Management (ITSM) Software Product Overview
Table 83. Cherwell Software IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 84. Cherwell Software Business Overview
Table 85. Cherwell Software Recent Developments
Table 86. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Basic Information
Table 87. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product Overview
Table 88. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 89. Micro Focus (Formerly HPE) Business Overview
Table 90. Micro Focus (Formerly HPE) Recent Developments
Table 91. Freshworks IT Service Management (ITSM) Software Basic Information
Table 92. Freshworks IT Service Management (ITSM) Software Product Overview
Table 93. Freshworks IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 94. Freshworks Business Overview
Table 95. Freshworks Recent Developments
Table 96. Ultimo Software IT Service Management (ITSM) Software Basic Information
Table 97. Ultimo Software IT Service Management (ITSM) Software Product Overview
Table 98. Ultimo Software IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 99. Ultimo Software Business Overview
Table 100. Ultimo Software Recent Developments
Table 101. Epicor IT Service Management (ITSM) Software Basic Information
Table 102. Epicor IT Service Management (ITSM) Software Product Overview
Table 103. Epicor IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 104. Epicor Business Overview
Table 105. Epicor Recent Developments
Table 106. TOPdesk IT Service Management (ITSM) Software Basic Information
Table 107. TOPdesk IT Service Management (ITSM) Software Product Overview
Table 108. TOPdesk IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 109. TOPdesk Business Overview
Table 110. TOPdesk Recent Developments
Table 111. Samanage IT Service Management (ITSM) Software Basic Information
Table 112. Samanage IT Service Management (ITSM) Software Product Overview
Table 113. Samanage IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 114. Samanage Business Overview
Table 115. Samanage Recent Developments
Table 116. Agiloft Service IT Service Management (ITSM) Software Basic Information
Table 117. Agiloft Service IT Service Management (ITSM) Software Product Overview
Table 118. Agiloft Service IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 119. Agiloft Service Business Overview
Table 120. Agiloft Service Recent Developments
Table 121. Symantec IT Service Management (ITSM) Software Basic Information
Table 122. Symantec IT Service Management (ITSM) Software Product Overview
Table 123. Symantec IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 124. Symantec Business Overview
Table 125. Symantec Recent Developments
Table 126. SysAid IT Service Management (ITSM) Software Basic Information
Table 127. SysAid IT Service Management (ITSM) Software Product Overview
Table 128. SysAid IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 129. SysAid Business Overview
Table 130. SysAid Recent Developments
Table 131. SolarWinds IT Service Management (ITSM) Software Basic Information
Table 132. SolarWinds IT Service Management (ITSM) Software Product Overview
Table 133. SolarWinds IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 134. SolarWinds Business Overview
Table 135. SolarWinds Recent Developments
Table 136. Autotask IT Service Management (ITSM) Software Basic Information
Table 137. Autotask IT Service Management (ITSM) Software Product Overview
Table 138. Autotask IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 139. Autotask Business Overview
Table 140. Autotask Recent Developments
Table 141. Global IT Service Management (ITSM) Software Market Size Forecast by Region (2025-2030) & (M USD)
Table 142. North America IT Service Management (ITSM) Software Market Size Forecast by Country (2025-2030) & (M USD)
Table 143. Europe IT Service Management (ITSM) Software Market Size Forecast by Country (2025-2030) & (M USD)
Table 144. Asia Pacific IT Service Management (ITSM) Software Market Size Forecast by Region (2025-2030) & (M USD)
Table 145. South America IT Service Management (ITSM) Software Market Size Forecast by Country (2025-2030) & (M USD)
Table 146. Middle East and Africa IT Service Management (ITSM) Software Market Size Forecast by Country (2025-2030) & (M USD)
Table 147. Global IT Service Management (ITSM) Software Market Size Forecast by Type (2025-2030) & (M USD)
Table 148. Global IT Service Management (ITSM) Software Market Size Forecast by Application (2025-2030) & (M USD)
Table 1. Introduction of the Type
Table 2. Introduction of the Application
Table 3. Market Size (M USD) Segment Executive Summary
Table 4. IT Service Management (ITSM) Software Market Size Comparison by Region (M USD)
Table 5. Global IT Service Management (ITSM) Software Revenue (M USD) by Company (2019-2024)
Table 6. Global IT Service Management (ITSM) Software Revenue Share by Company (2019-2024)
Table 7. Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in IT Service Management (ITSM) Software as of 2022)
Table 8. Company IT Service Management (ITSM) Software Market Size Sites and Area Served
Table 9. Company IT Service Management (ITSM) Software Product Type
Table 10. Global IT Service Management (ITSM) Software Company Market Concentration Ratio (CR5 and HHI)
Table 11. Mergers & Acquisitions, Expansion Plans
Table 12. Value Chain Map of IT Service Management (ITSM) Software
Table 13. Midstream Market Analysis
Table 14. Downstream Customer Analysis
Table 15. Key Development Trends
Table 16. Driving Factors
Table 17. IT Service Management (ITSM) Software Market Challenges
Table 18. Global IT Service Management (ITSM) Software Market Size by Type (M USD)
Table 19. Global IT Service Management (ITSM) Software Market Size (M USD) by Type (2019-2024)
Table 20. Global IT Service Management (ITSM) Software Market Size Share by Type (2019-2024)
Table 21. Global IT Service Management (ITSM) Software Market Size Growth Rate by Type (2019-2024)
Table 22. Global IT Service Management (ITSM) Software Market Size by Application
Table 23. Global IT Service Management (ITSM) Software Market Size by Application (2019-2024) & (M USD)
Table 24. Global IT Service Management (ITSM) Software Market Share by Application (2019-2024)
Table 25. Global IT Service Management (ITSM) Software Market Size Growth Rate by Application (2019-2024)
Table 26. Global IT Service Management (ITSM) Software Market Size by Region (2019-2024) & (M USD)
Table 27. Global IT Service Management (ITSM) Software Market Size Market Share by Region (2019-2024)
Table 28. North America IT Service Management (ITSM) Software Market Size by Country (2019-2024) & (M USD)
Table 29. Europe IT Service Management (ITSM) Software Market Size by Country (2019-2024) & (M USD)
Table 30. Asia Pacific IT Service Management (ITSM) Software Market Size by Region (2019-2024) & (M USD)
Table 31. South America IT Service Management (ITSM) Software Market Size by Country (2019-2024) & (M USD)
Table 32. Middle East and Africa IT Service Management (ITSM) Software Market Size by Region (2019-2024) & (M USD)
Table 33. ServiceNow IT Service Management (ITSM) Software Basic Information
Table 34. ServiceNow IT Service Management (ITSM) Software Product Overview
Table 35. ServiceNow IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 36. ServiceNow IT Service Management (ITSM) Software SWOT Analysis
Table 37. ServiceNow Business Overview
Table 38. ServiceNow Recent Developments
Table 39. Atlassian IT Service Management (ITSM) Software Basic Information
Table 40. Atlassian IT Service Management (ITSM) Software Product Overview
Table 41. Atlassian IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 42. ServiceNow IT Service Management (ITSM) Software SWOT Analysis
Table 43. Atlassian Business Overview
Table 44. Atlassian Recent Developments
Table 45. Ivanti (HEAT Software) IT Service Management (ITSM) Software Basic Information
Table 46. Ivanti (HEAT Software) IT Service Management (ITSM) Software Product Overview
Table 47. Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 48. ServiceNow IT Service Management (ITSM) Software SWOT Analysis
Table 49. Ivanti (HEAT Software) Business Overview
Table 50. Ivanti (HEAT Software) Recent Developments
Table 51. IBM IT Service Management (ITSM) Software Basic Information
Table 52. IBM IT Service Management (ITSM) Software Product Overview
Table 53. IBM IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 54. IBM Business Overview
Table 55. IBM Recent Developments
Table 56. CA Technologies IT Service Management (ITSM) Software Basic Information
Table 57. CA Technologies IT Service Management (ITSM) Software Product Overview
Table 58. CA Technologies IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 59. CA Technologies Business Overview
Table 60. CA Technologies Recent Developments
Table 61. BMC Software IT Service Management (ITSM) Software Basic Information
Table 62. BMC Software IT Service Management (ITSM) Software Product Overview
Table 63. BMC Software IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 64. BMC Software Business Overview
Table 65. BMC Software Recent Developments
Table 66. ASG Software IT Service Management (ITSM) Software Basic Information
Table 67. ASG Software IT Service Management (ITSM) Software Product Overview
Table 68. ASG Software IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 69. ASG Software Business Overview
Table 70. ASG Software Recent Developments
Table 71. Axios Systems IT Service Management (ITSM) Software Basic Information
Table 72. Axios Systems IT Service Management (ITSM) Software Product Overview
Table 73. Axios Systems IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 74. Axios Systems Business Overview
Table 75. Axios Systems Recent Developments
Table 76. SAP IT Service Management (ITSM) Software Basic Information
Table 77. SAP IT Service Management (ITSM) Software Product Overview
Table 78. SAP IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 79. SAP Business Overview
Table 80. SAP Recent Developments
Table 81. Cherwell Software IT Service Management (ITSM) Software Basic Information
Table 82. Cherwell Software IT Service Management (ITSM) Software Product Overview
Table 83. Cherwell Software IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 84. Cherwell Software Business Overview
Table 85. Cherwell Software Recent Developments
Table 86. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Basic Information
Table 87. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product Overview
Table 88. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 89. Micro Focus (Formerly HPE) Business Overview
Table 90. Micro Focus (Formerly HPE) Recent Developments
Table 91. Freshworks IT Service Management (ITSM) Software Basic Information
Table 92. Freshworks IT Service Management (ITSM) Software Product Overview
Table 93. Freshworks IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 94. Freshworks Business Overview
Table 95. Freshworks Recent Developments
Table 96. Ultimo Software IT Service Management (ITSM) Software Basic Information
Table 97. Ultimo Software IT Service Management (ITSM) Software Product Overview
Table 98. Ultimo Software IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 99. Ultimo Software Business Overview
Table 100. Ultimo Software Recent Developments
Table 101. Epicor IT Service Management (ITSM) Software Basic Information
Table 102. Epicor IT Service Management (ITSM) Software Product Overview
Table 103. Epicor IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 104. Epicor Business Overview
Table 105. Epicor Recent Developments
Table 106. TOPdesk IT Service Management (ITSM) Software Basic Information
Table 107. TOPdesk IT Service Management (ITSM) Software Product Overview
Table 108. TOPdesk IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 109. TOPdesk Business Overview
Table 110. TOPdesk Recent Developments
Table 111. Samanage IT Service Management (ITSM) Software Basic Information
Table 112. Samanage IT Service Management (ITSM) Software Product Overview
Table 113. Samanage IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 114. Samanage Business Overview
Table 115. Samanage Recent Developments
Table 116. Agiloft Service IT Service Management (ITSM) Software Basic Information
Table 117. Agiloft Service IT Service Management (ITSM) Software Product Overview
Table 118. Agiloft Service IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 119. Agiloft Service Business Overview
Table 120. Agiloft Service Recent Developments
Table 121. Symantec IT Service Management (ITSM) Software Basic Information
Table 122. Symantec IT Service Management (ITSM) Software Product Overview
Table 123. Symantec IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 124. Symantec Business Overview
Table 125. Symantec Recent Developments
Table 126. SysAid IT Service Management (ITSM) Software Basic Information
Table 127. SysAid IT Service Management (ITSM) Software Product Overview
Table 128. SysAid IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 129. SysAid Business Overview
Table 130. SysAid Recent Developments
Table 131. SolarWinds IT Service Management (ITSM) Software Basic Information
Table 132. SolarWinds IT Service Management (ITSM) Software Product Overview
Table 133. SolarWinds IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 134. SolarWinds Business Overview
Table 135. SolarWinds Recent Developments
Table 136. Autotask IT Service Management (ITSM) Software Basic Information
Table 137. Autotask IT Service Management (ITSM) Software Product Overview
Table 138. Autotask IT Service Management (ITSM) Software Revenue (M USD) and Gross Margin (2019-2024)
Table 139. Autotask Business Overview
Table 140. Autotask Recent Developments
Table 141. Global IT Service Management (ITSM) Software Market Size Forecast by Region (2025-2030) & (M USD)
Table 142. North America IT Service Management (ITSM) Software Market Size Forecast by Country (2025-2030) & (M USD)
Table 143. Europe IT Service Management (ITSM) Software Market Size Forecast by Country (2025-2030) & (M USD)
Table 144. Asia Pacific IT Service Management (ITSM) Software Market Size Forecast by Region (2025-2030) & (M USD)
Table 145. South America IT Service Management (ITSM) Software Market Size Forecast by Country (2025-2030) & (M USD)
Table 146. Middle East and Africa IT Service Management (ITSM) Software Market Size Forecast by Country (2025-2030) & (M USD)
Table 147. Global IT Service Management (ITSM) Software Market Size Forecast by Type (2025-2030) & (M USD)
Table 148. Global IT Service Management (ITSM) Software Market Size Forecast by Application (2025-2030) & (M USD)
LIST OF FIGURES
Figure 1. Industrial Chain of IT Service Management (ITSM) Software
Figure 2. Data Triangulation
Figure 3. Key Caveats
Figure 4. Global IT Service Management (ITSM) Software Market Size (M USD), 2019-2030
Figure 5. Global IT Service Management (ITSM) Software Market Size (M USD) (2019-2030)
Figure 6. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 7. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 8. Evaluation Matrix of Regional Market Development Potential
Figure 9. IT Service Management (ITSM) Software Market Size by Country (M USD)
Figure 10. Global IT Service Management (ITSM) Software Revenue Share by Company in 2023
Figure 11. IT Service Management (ITSM) Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2023
Figure 12. The Global 5 and 10 Largest Players: Market Share by IT Service Management (ITSM) Software Revenue in 2023
Figure 13. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 14. Global IT Service Management (ITSM) Software Market Share by Type
Figure 15. Market Size Share of IT Service Management (ITSM) Software by Type (2019-2024)
Figure 16. Market Size Market Share of IT Service Management (ITSM) Software by Type in 2022
Figure 17. Global IT Service Management (ITSM) Software Market Size Growth Rate by Type (2019-2024)
Figure 18. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 19. Global IT Service Management (ITSM) Software Market Share by Application
Figure 20. Global IT Service Management (ITSM) Software Market Share by Application (2019-2024)
Figure 21. Global IT Service Management (ITSM) Software Market Share by Application in 2022
Figure 22. Global IT Service Management (ITSM) Software Market Size Growth Rate by Application (2019-2024)
Figure 23. Global IT Service Management (ITSM) Software Market Size Market Share by Region (2019-2024)
Figure 24. North America IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 25. North America IT Service Management (ITSM) Software Market Size Market Share by Country in 2023
Figure 26. U.S. IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 27. Canada IT Service Management (ITSM) Software Market Size (M USD) and Growth Rate (2019-2024)
Figure 28. Mexico IT Service Management (ITSM) Software Market Size (Units) and Growth Rate (2019-2024)
Figure 29. Europe IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 30. Europe IT Service Management (ITSM) Software Market Size Market Share by Country in 2023
Figure 31. Germany IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 32. France IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 33. U.K. IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 34. Italy IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 35. Russia IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 36. Asia Pacific IT Service Management (ITSM) Software Market Size and Growth Rate (M USD)
Figure 37. Asia Pacific IT Service Management (ITSM) Software Market Size Market Share by Region in 2023
Figure 38. China IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 39. Japan IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 40. South Korea IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 41. India IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 42. Southeast Asia IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 43. South America IT Service Management (ITSM) Software Market Size and Growth Rate (M USD)
Figure 44. South America IT Service Management (ITSM) Software Market Size Market Share by Country in 2023
Figure 45. Brazil IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 46. Argentina IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 47. Columbia IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 48. Middle East and Africa IT Service Management (ITSM) Software Market Size and Growth Rate (M USD)
Figure 49. Middle East and Africa IT Service Management (ITSM) Software Market Size Market Share by Region in 2023
Figure 50. Saudi Arabia IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 51. UAE IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 52. Egypt IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 53. Nigeria IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 54. South Africa IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 55. Global IT Service Management (ITSM) Software Market Size Forecast by Value (2019-2030) & (M USD)
Figure 56. Global IT Service Management (ITSM) Software Market Share Forecast by Type (2025-2030)
Figure 57. Global IT Service Management (ITSM) Software Market Share Forecast by Application (2025-2030)
Figure 1. Industrial Chain of IT Service Management (ITSM) Software
Figure 2. Data Triangulation
Figure 3. Key Caveats
Figure 4. Global IT Service Management (ITSM) Software Market Size (M USD), 2019-2030
Figure 5. Global IT Service Management (ITSM) Software Market Size (M USD) (2019-2030)
Figure 6. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 7. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 8. Evaluation Matrix of Regional Market Development Potential
Figure 9. IT Service Management (ITSM) Software Market Size by Country (M USD)
Figure 10. Global IT Service Management (ITSM) Software Revenue Share by Company in 2023
Figure 11. IT Service Management (ITSM) Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2023
Figure 12. The Global 5 and 10 Largest Players: Market Share by IT Service Management (ITSM) Software Revenue in 2023
Figure 13. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 14. Global IT Service Management (ITSM) Software Market Share by Type
Figure 15. Market Size Share of IT Service Management (ITSM) Software by Type (2019-2024)
Figure 16. Market Size Market Share of IT Service Management (ITSM) Software by Type in 2022
Figure 17. Global IT Service Management (ITSM) Software Market Size Growth Rate by Type (2019-2024)
Figure 18. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 19. Global IT Service Management (ITSM) Software Market Share by Application
Figure 20. Global IT Service Management (ITSM) Software Market Share by Application (2019-2024)
Figure 21. Global IT Service Management (ITSM) Software Market Share by Application in 2022
Figure 22. Global IT Service Management (ITSM) Software Market Size Growth Rate by Application (2019-2024)
Figure 23. Global IT Service Management (ITSM) Software Market Size Market Share by Region (2019-2024)
Figure 24. North America IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 25. North America IT Service Management (ITSM) Software Market Size Market Share by Country in 2023
Figure 26. U.S. IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 27. Canada IT Service Management (ITSM) Software Market Size (M USD) and Growth Rate (2019-2024)
Figure 28. Mexico IT Service Management (ITSM) Software Market Size (Units) and Growth Rate (2019-2024)
Figure 29. Europe IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 30. Europe IT Service Management (ITSM) Software Market Size Market Share by Country in 2023
Figure 31. Germany IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 32. France IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 33. U.K. IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 34. Italy IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 35. Russia IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 36. Asia Pacific IT Service Management (ITSM) Software Market Size and Growth Rate (M USD)
Figure 37. Asia Pacific IT Service Management (ITSM) Software Market Size Market Share by Region in 2023
Figure 38. China IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 39. Japan IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 40. South Korea IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 41. India IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 42. Southeast Asia IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 43. South America IT Service Management (ITSM) Software Market Size and Growth Rate (M USD)
Figure 44. South America IT Service Management (ITSM) Software Market Size Market Share by Country in 2023
Figure 45. Brazil IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 46. Argentina IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 47. Columbia IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 48. Middle East and Africa IT Service Management (ITSM) Software Market Size and Growth Rate (M USD)
Figure 49. Middle East and Africa IT Service Management (ITSM) Software Market Size Market Share by Region in 2023
Figure 50. Saudi Arabia IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 51. UAE IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 52. Egypt IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 53. Nigeria IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 54. South Africa IT Service Management (ITSM) Software Market Size and Growth Rate (2019-2024) & (M USD)
Figure 55. Global IT Service Management (ITSM) Software Market Size Forecast by Value (2019-2030) & (M USD)
Figure 56. Global IT Service Management (ITSM) Software Market Share Forecast by Type (2025-2030)
Figure 57. Global IT Service Management (ITSM) Software Market Share Forecast by Application (2025-2030)
