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Global Help Desk Outsourcing Market Research Report 2024(Status and Outlook)

April 2024 | 95 pages | ID: G0F8CE761E0FEN
Bosson Research

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Report Overview

Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.

This report provides a deep insight into the global Help Desk Outsourcing market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, value chain analysis, etc.

The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Help Desk Outsourcing Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.

In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Help Desk Outsourcing market in any manner.

Global Help Desk Outsourcing Market: Market Segmentation Analysis

The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.

Key Company

CSC

HCL Technologies

HP Enterprise Services

IBM

Qcom Outsourcing

Wipro

Market Segmentation (by Type)

Outsourced Level 1 and Level 2 Support Services

Outsourced Technical Helpdesk Support Services

Market Segmentation (by Application)

Large Enterprises

Small and Medium Enterprises

Geographic Segmentation
  • North America (USA, Canada, Mexico)
  • Europe (Germany, UK, France, Russia, Italy, Rest of Europe)
  • Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)
  • South America (Brazil, Argentina, Columbia, Rest of South America)
  • The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)
Key Benefits of This Market Research:
  • Industry drivers, restraints, and opportunities covered in the study
  • Neutral perspective on the market performance
  • Recent industry trends and developments
  • Competitive landscape & strategies of key players
  • Potential & niche segments and regions exhibiting promising growth covered
  • Historical, current, and projected market size, in terms of value
  • In-depth analysis of the Help Desk Outsourcing Market
  • Overview of the regional outlook of the Help Desk Outsourcing Market:
Key Reasons to Buy this Report:
  • Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change
  • This enables you to anticipate market changes to remain ahead of your competitors
  • You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents
  • The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly
  • Provision of market value (USD Billion) data for each segment and sub-segment
  • Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
  • Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
  • Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
  • Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
  • The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
  • Includes in-depth analysis of the market from various perspectives through Porter’s five forces analysis
  • Provides insight into the market through Value Chain
  • Market dynamics scenario, along with growth opportunities of the market in the years to come
  • 6-month post-sales analyst support
Customization of the Report

In case of any queries or customization requirements, please connect with our sales team, who will ensure that your requirements are met.

Chapter Outline

Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.

Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the Help Desk Outsourcing Market and its likely evolution in the short to mid-term, and long term.

Chapter 3 makes a detailed analysis of the market's competitive landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.

Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.

Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 9 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.

Chapter 10 provides a quantitative analysis of the market size and development potential of each region in the next five years.

Chapter 11 provides a quantitative analysis of the market size and development potential of each market segment (product type and application) in the next five years.

Chapter 12 is the main points and conclusions of the report.
1 RESEARCH METHODOLOGY AND STATISTICAL SCOPE

1.1 Market Definition and Statistical Scope of Help Desk Outsourcing
1.2 Key Market Segments
  1.2.1 Help Desk Outsourcing Segment by Type
  1.2.2 Help Desk Outsourcing Segment by Application
1.3 Methodology & Sources of Information
  1.3.1 Research Methodology
  1.3.2 Research Process
  1.3.3 Market Breakdown and Data Triangulation
  1.3.4 Base Year
  1.3.5 Report Assumptions & Caveats

2 HELP DESK OUTSOURCING MARKET OVERVIEW

2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region

3 HELP DESK OUTSOURCING MARKET COMPETITIVE LANDSCAPE

3.1 Global Help Desk Outsourcing Revenue Market Share by Company (2019-2024)
3.2 Help Desk Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Help Desk Outsourcing Market Size Sites, Area Served, Product Type
3.4 Help Desk Outsourcing Market Competitive Situation and Trends
  3.4.1 Help Desk Outsourcing Market Concentration Rate
  3.4.2 Global 5 and 10 Largest Help Desk Outsourcing Players Market Share by Revenue
  3.4.3 Mergers & Acquisitions, Expansion

4 HELP DESK OUTSOURCING VALUE CHAIN ANALYSIS

4.1 Help Desk Outsourcing Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis

5 THE DEVELOPMENT AND DYNAMICS OF HELP DESK OUTSOURCING MARKET

5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
  5.5.1 Mergers & Acquisitions
  5.5.2 Expansions
  5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies

6 HELP DESK OUTSOURCING MARKET SEGMENTATION BY TYPE

6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Help Desk Outsourcing Market Size Market Share by Type (2019-2024)
6.3 Global Help Desk Outsourcing Market Size Growth Rate by Type (2019-2024)

7 HELP DESK OUTSOURCING MARKET SEGMENTATION BY APPLICATION

7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Help Desk Outsourcing Market Size (M USD) by Application (2019-2024)
7.3 Global Help Desk Outsourcing Market Size Growth Rate by Application (2019-2024)

8 HELP DESK OUTSOURCING MARKET SEGMENTATION BY REGION

8.1 Global Help Desk Outsourcing Market Size by Region
  8.1.1 Global Help Desk Outsourcing Market Size by Region
  8.1.2 Global Help Desk Outsourcing Market Size Market Share by Region
8.2 North America
  8.2.1 North America Help Desk Outsourcing Market Size by Country
  8.2.2 U.S.
  8.2.3 Canada
  8.2.4 Mexico
8.3 Europe
  8.3.1 Europe Help Desk Outsourcing Market Size by Country
  8.3.2 Germany
  8.3.3 France
  8.3.4 U.K.
  8.3.5 Italy
  8.3.6 Russia
8.4 Asia Pacific
  8.4.1 Asia Pacific Help Desk Outsourcing Market Size by Region
  8.4.2 China
  8.4.3 Japan
  8.4.4 South Korea
  8.4.5 India
  8.4.6 Southeast Asia
8.5 South America
  8.5.1 South America Help Desk Outsourcing Market Size by Country
  8.5.2 Brazil
  8.5.3 Argentina
  8.5.4 Columbia
8.6 Middle East and Africa
  8.6.1 Middle East and Africa Help Desk Outsourcing Market Size by Region
  8.6.2 Saudi Arabia
  8.6.3 UAE
  8.6.4 Egypt
  8.6.5 Nigeria
  8.6.6 South Africa

9 KEY COMPANIES PROFILE

9.1 CSC
  9.1.1 CSC Help Desk Outsourcing Basic Information
  9.1.2 CSC Help Desk Outsourcing Product Overview
  9.1.3 CSC Help Desk Outsourcing Product Market Performance
  9.1.4 CSC Help Desk Outsourcing SWOT Analysis
  9.1.5 CSC Business Overview
  9.1.6 CSC Recent Developments
9.2 HCL Technologies
  9.2.1 HCL Technologies Help Desk Outsourcing Basic Information
  9.2.2 HCL Technologies Help Desk Outsourcing Product Overview
  9.2.3 HCL Technologies Help Desk Outsourcing Product Market Performance
  9.2.4 CSC Help Desk Outsourcing SWOT Analysis
  9.2.5 HCL Technologies Business Overview
  9.2.6 HCL Technologies Recent Developments
9.3 HP Enterprise Services
  9.3.1 HP Enterprise Services Help Desk Outsourcing Basic Information
  9.3.2 HP Enterprise Services Help Desk Outsourcing Product Overview
  9.3.3 HP Enterprise Services Help Desk Outsourcing Product Market Performance
  9.3.4 CSC Help Desk Outsourcing SWOT Analysis
  9.3.5 HP Enterprise Services Business Overview
  9.3.6 HP Enterprise Services Recent Developments
9.4 IBM
  9.4.1 IBM Help Desk Outsourcing Basic Information
  9.4.2 IBM Help Desk Outsourcing Product Overview
  9.4.3 IBM Help Desk Outsourcing Product Market Performance
  9.4.4 IBM Business Overview
  9.4.5 IBM Recent Developments
9.5 Qcom Outsourcing
  9.5.1 Qcom Outsourcing Help Desk Outsourcing Basic Information
  9.5.2 Qcom Outsourcing Help Desk Outsourcing Product Overview
  9.5.3 Qcom Outsourcing Help Desk Outsourcing Product Market Performance
  9.5.4 Qcom Outsourcing Business Overview
  9.5.5 Qcom Outsourcing Recent Developments
9.6 Wipro
  9.6.1 Wipro Help Desk Outsourcing Basic Information
  9.6.2 Wipro Help Desk Outsourcing Product Overview
  9.6.3 Wipro Help Desk Outsourcing Product Market Performance
  9.6.4 Wipro Business Overview
  9.6.5 Wipro Recent Developments

10 HELP DESK OUTSOURCING REGIONAL MARKET FORECAST

10.1 Global Help Desk Outsourcing Market Size Forecast
10.2 Global Help Desk Outsourcing Market Forecast by Region
  10.2.1 North America Market Size Forecast by Country
  10.2.2 Europe Help Desk Outsourcing Market Size Forecast by Country
  10.2.3 Asia Pacific Help Desk Outsourcing Market Size Forecast by Region
  10.2.4 South America Help Desk Outsourcing Market Size Forecast by Country
  10.2.5 Middle East and Africa Forecasted Consumption of Help Desk Outsourcing by Country

11 FORECAST MARKET BY TYPE AND BY APPLICATION (2025-2030)

11.1 Global Help Desk Outsourcing Market Forecast by Type (2025-2030)
11.2 Global Help Desk Outsourcing Market Forecast by Application (2025-2030)

12 CONCLUSION AND KEY FINDINGS

LIST OF TABLES

Table 1. Introduction of the Type
Table 2. Introduction of the Application
Table 3. Market Size (M USD) Segment Executive Summary
Table 4. Help Desk Outsourcing Market Size Comparison by Region (M USD)
Table 5. Global Help Desk Outsourcing Revenue (M USD) by Company (2019-2024)
Table 6. Global Help Desk Outsourcing Revenue Share by Company (2019-2024)
Table 7. Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Help Desk Outsourcing as of 2022)
Table 8. Company Help Desk Outsourcing Market Size Sites and Area Served
Table 9. Company Help Desk Outsourcing Product Type
Table 10. Global Help Desk Outsourcing Company Market Concentration Ratio (CR5 and HHI)
Table 11. Mergers & Acquisitions, Expansion Plans
Table 12. Value Chain Map of Help Desk Outsourcing
Table 13. Midstream Market Analysis
Table 14. Downstream Customer Analysis
Table 15. Key Development Trends
Table 16. Driving Factors
Table 17. Help Desk Outsourcing Market Challenges
Table 18. Global Help Desk Outsourcing Market Size by Type (M USD)
Table 19. Global Help Desk Outsourcing Market Size (M USD) by Type (2019-2024)
Table 20. Global Help Desk Outsourcing Market Size Share by Type (2019-2024)
Table 21. Global Help Desk Outsourcing Market Size Growth Rate by Type (2019-2024)
Table 22. Global Help Desk Outsourcing Market Size by Application
Table 23. Global Help Desk Outsourcing Market Size by Application (2019-2024) & (M USD)
Table 24. Global Help Desk Outsourcing Market Share by Application (2019-2024)
Table 25. Global Help Desk Outsourcing Market Size Growth Rate by Application (2019-2024)
Table 26. Global Help Desk Outsourcing Market Size by Region (2019-2024) & (M USD)
Table 27. Global Help Desk Outsourcing Market Size Market Share by Region (2019-2024)
Table 28. North America Help Desk Outsourcing Market Size by Country (2019-2024) & (M USD)
Table 29. Europe Help Desk Outsourcing Market Size by Country (2019-2024) & (M USD)
Table 30. Asia Pacific Help Desk Outsourcing Market Size by Region (2019-2024) & (M USD)
Table 31. South America Help Desk Outsourcing Market Size by Country (2019-2024) & (M USD)
Table 32. Middle East and Africa Help Desk Outsourcing Market Size by Region (2019-2024) & (M USD)
Table 33. CSC Help Desk Outsourcing Basic Information
Table 34. CSC Help Desk Outsourcing Product Overview
Table 35. CSC Help Desk Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 36. CSC Help Desk Outsourcing SWOT Analysis
Table 37. CSC Business Overview
Table 38. CSC Recent Developments
Table 39. HCL Technologies Help Desk Outsourcing Basic Information
Table 40. HCL Technologies Help Desk Outsourcing Product Overview
Table 41. HCL Technologies Help Desk Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 42. CSC Help Desk Outsourcing SWOT Analysis
Table 43. HCL Technologies Business Overview
Table 44. HCL Technologies Recent Developments
Table 45. HP Enterprise Services Help Desk Outsourcing Basic Information
Table 46. HP Enterprise Services Help Desk Outsourcing Product Overview
Table 47. HP Enterprise Services Help Desk Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 48. CSC Help Desk Outsourcing SWOT Analysis
Table 49. HP Enterprise Services Business Overview
Table 50. HP Enterprise Services Recent Developments
Table 51. IBM Help Desk Outsourcing Basic Information
Table 52. IBM Help Desk Outsourcing Product Overview
Table 53. IBM Help Desk Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 54. IBM Business Overview
Table 55. IBM Recent Developments
Table 56. Qcom Outsourcing Help Desk Outsourcing Basic Information
Table 57. Qcom Outsourcing Help Desk Outsourcing Product Overview
Table 58. Qcom Outsourcing Help Desk Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 59. Qcom Outsourcing Business Overview
Table 60. Qcom Outsourcing Recent Developments
Table 61. Wipro Help Desk Outsourcing Basic Information
Table 62. Wipro Help Desk Outsourcing Product Overview
Table 63. Wipro Help Desk Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 64. Wipro Business Overview
Table 65. Wipro Recent Developments
Table 66. Global Help Desk Outsourcing Market Size Forecast by Region (2025-2030) & (M USD)
Table 67. North America Help Desk Outsourcing Market Size Forecast by Country (2025-2030) & (M USD)
Table 68. Europe Help Desk Outsourcing Market Size Forecast by Country (2025-2030) & (M USD)
Table 69. Asia Pacific Help Desk Outsourcing Market Size Forecast by Region (2025-2030) & (M USD)
Table 70. South America Help Desk Outsourcing Market Size Forecast by Country (2025-2030) & (M USD)
Table 71. Middle East and Africa Help Desk Outsourcing Market Size Forecast by Country (2025-2030) & (M USD)
Table 72. Global Help Desk Outsourcing Market Size Forecast by Type (2025-2030) & (M USD)
Table 73. Global Help Desk Outsourcing Market Size Forecast by Application (2025-2030) & (M USD)

LIST OF FIGURES

Figure 1. Industrial Chain of Help Desk Outsourcing
Figure 2. Data Triangulation
Figure 3. Key Caveats
Figure 4. Global Help Desk Outsourcing Market Size (M USD), 2019-2030
Figure 5. Global Help Desk Outsourcing Market Size (M USD) (2019-2030)
Figure 6. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 7. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 8. Evaluation Matrix of Regional Market Development Potential
Figure 9. Help Desk Outsourcing Market Size by Country (M USD)
Figure 10. Global Help Desk Outsourcing Revenue Share by Company in 2023
Figure 11. Help Desk Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2023
Figure 12. The Global 5 and 10 Largest Players: Market Share by Help Desk Outsourcing Revenue in 2023
Figure 13. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 14. Global Help Desk Outsourcing Market Share by Type
Figure 15. Market Size Share of Help Desk Outsourcing by Type (2019-2024)
Figure 16. Market Size Market Share of Help Desk Outsourcing by Type in 2022
Figure 17. Global Help Desk Outsourcing Market Size Growth Rate by Type (2019-2024)
Figure 18. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 19. Global Help Desk Outsourcing Market Share by Application
Figure 20. Global Help Desk Outsourcing Market Share by Application (2019-2024)
Figure 21. Global Help Desk Outsourcing Market Share by Application in 2022
Figure 22. Global Help Desk Outsourcing Market Size Growth Rate by Application (2019-2024)
Figure 23. Global Help Desk Outsourcing Market Size Market Share by Region (2019-2024)
Figure 24. North America Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 25. North America Help Desk Outsourcing Market Size Market Share by Country in 2023
Figure 26. U.S. Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 27. Canada Help Desk Outsourcing Market Size (M USD) and Growth Rate (2019-2024)
Figure 28. Mexico Help Desk Outsourcing Market Size (Units) and Growth Rate (2019-2024)
Figure 29. Europe Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 30. Europe Help Desk Outsourcing Market Size Market Share by Country in 2023
Figure 31. Germany Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 32. France Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 33. U.K. Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 34. Italy Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 35. Russia Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 36. Asia Pacific Help Desk Outsourcing Market Size and Growth Rate (M USD)
Figure 37. Asia Pacific Help Desk Outsourcing Market Size Market Share by Region in 2023
Figure 38. China Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 39. Japan Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 40. South Korea Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 41. India Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 42. Southeast Asia Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 43. South America Help Desk Outsourcing Market Size and Growth Rate (M USD)
Figure 44. South America Help Desk Outsourcing Market Size Market Share by Country in 2023
Figure 45. Brazil Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 46. Argentina Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 47. Columbia Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 48. Middle East and Africa Help Desk Outsourcing Market Size and Growth Rate (M USD)
Figure 49. Middle East and Africa Help Desk Outsourcing Market Size Market Share by Region in 2023
Figure 50. Saudi Arabia Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 51. UAE Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 52. Egypt Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 53. Nigeria Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 54. South Africa Help Desk Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 55. Global Help Desk Outsourcing Market Size Forecast by Value (2019-2030) & (M USD)
Figure 56. Global Help Desk Outsourcing Market Share Forecast by Type (2025-2030)
Figure 57. Global Help Desk Outsourcing Market Share Forecast by Application (2025-2030)


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