Global Generative AI in Customer Service Market Growth (Status and Outlook) 2024-2030
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Generative AI in customer service refers to the use of artificial intelligence technologies, specifically generative models, to enhance customer interactions and support in various ways. Generative AI models, such as generative adversarial networks (GANs) and transformer-based models like GPT (Generative Pre-trained Transformer), have the capability to generate human-like text, responses, and conversations based on the input data they are trained on.
The global Generative AI in Customer Service market size is projected to grow from US$ million in 2024 to US$ million in 2030; it is expected to grow at a CAGR of %from 2024 to 2030.
LPI (LP Information)' newest research report, the “Generative AI in Customer Service Industry Forecast” looks at past sales and reviews total world Generative AI in Customer Service sales in 2022, providing a comprehensive analysis by region and market sector of projected Generative AI in Customer Service sales for 2023 through 2029. With Generative AI in Customer Service sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Generative AI in Customer Service industry.
This Insight Report provides a comprehensive analysis of the global Generative AI in Customer Service landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Generative AI in Customer Service portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Generative AI in Customer Service market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Generative AI in Customer Service and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Generative AI in Customer Service.
United States market for Generative AI in Customer Service is estimated to increase from US$ million in 2023 to US$ million by 2030, at a CAGR of % from 2024 through 2030.
China market for Generative AI in Customer Service is estimated to increase from US$ million in 2023 to US$ million by 2030, at a CAGR of % from 2024 through 2030.
Europe market for Generative AI in Customer Service is estimated to increase from US$ million in 2023 to US$ million by 2030, at a CAGR of % from 2024 through 2030.
Global key Generative AI in Customer Service players cover Salesforce, Zendesk, Sprinklr, Google Cloud, Genesys, etc. In terms of revenue, the global two largest companies occupied for a share nearly % in 2023.
This report presents a comprehensive overview, market shares, and growth opportunities of Generative AI in Customer Service market by product type, application, key players and key regions and countries.
Segmentation by Type:
Generative AI in customer service refers to the use of artificial intelligence technologies, specifically generative models, to enhance customer interactions and support in various ways. Generative AI models, such as generative adversarial networks (GANs) and transformer-based models like GPT (Generative Pre-trained Transformer), have the capability to generate human-like text, responses, and conversations based on the input data they are trained on.
The global Generative AI in Customer Service market size is projected to grow from US$ million in 2024 to US$ million in 2030; it is expected to grow at a CAGR of %from 2024 to 2030.
LPI (LP Information)' newest research report, the “Generative AI in Customer Service Industry Forecast” looks at past sales and reviews total world Generative AI in Customer Service sales in 2022, providing a comprehensive analysis by region and market sector of projected Generative AI in Customer Service sales for 2023 through 2029. With Generative AI in Customer Service sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Generative AI in Customer Service industry.
This Insight Report provides a comprehensive analysis of the global Generative AI in Customer Service landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Generative AI in Customer Service portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Generative AI in Customer Service market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Generative AI in Customer Service and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Generative AI in Customer Service.
United States market for Generative AI in Customer Service is estimated to increase from US$ million in 2023 to US$ million by 2030, at a CAGR of % from 2024 through 2030.
China market for Generative AI in Customer Service is estimated to increase from US$ million in 2023 to US$ million by 2030, at a CAGR of % from 2024 through 2030.
Europe market for Generative AI in Customer Service is estimated to increase from US$ million in 2023 to US$ million by 2030, at a CAGR of % from 2024 through 2030.
Global key Generative AI in Customer Service players cover Salesforce, Zendesk, Sprinklr, Google Cloud, Genesys, etc. In terms of revenue, the global two largest companies occupied for a share nearly % in 2023.
This report presents a comprehensive overview, market shares, and growth opportunities of Generative AI in Customer Service market by product type, application, key players and key regions and countries.
Segmentation by Type:
- On-Premises
- Cloud-based
- Chatbots and Virtual Assistants Systems
- Natural Language Processing (NLP) Systems
- Automated Email Response Systems
- Interactive Voice Response (IVR) Systems
- Others
- Americas
- United States
- Canada
- Mexico
- Brazil
- APAC
- China
- Japan
- Korea
- Southeast Asia
- India
- Australia
- Europe
- Germany
- France
- UK
- Italy
- Russia
- Middle East & Africa
- Egypt
- South Africa
- Israel
- Turkey
- GCC Countries
- On-Premises
- Cloud-based
- Chatbots and Virtual Assistants Systems
- Natural Language Processing (NLP) Systems
- Automated Email Response Systems
- Interactive Voice Response (IVR) Systems
- Others
- Americas
- United States
- Canada
- Mexico
- Brazil
- APAC
- China
- Japan
- Korea
- Southeast Asia
- India
- Australia
- Europe
- Germany
- France
- UK
- Italy
- Russia
- Middle East & Africa
- Egypt
- South Africa
- Israel
- Turkey
- GCC Countries
- Salesforce
- Zendesk
- Sprinklr
- Google Cloud
- Genesys
- Verint
- Five9
- Amazon Connect
- Forrester Wave CCaaS
- Twilio
- Microsoft
- Nuance
- Cognigy
- InMoment
- Cresta
- Oracle Fusion Service
- IBM Watson
- LivePerson
- Ada CX
- SAP CX
1 SCOPE OF THE REPORT
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 EXECUTIVE SUMMARY
2.1 World Market Overview
2.1.1 Global Generative AI in Customer Service Market Size 2019-2030
2.1.2 Generative AI in Customer Service Market Size CAGR by Region (2019 VS 2023 VS 2030)
2.1.3 World Current & Future Analysis for Generative AI in Customer Service by Country/Region, 2019, 2023 & 2030
2.2 Generative AI in Customer Service Segment by Type
2.2.1 On-Premises
2.2.2 Cloud-based
2.3 Generative AI in Customer Service Market Size by Type
2.3.1 Generative AI in Customer Service Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global Generative AI in Customer Service Market Size Market Share by Type (2019-2024)
2.4 Generative AI in Customer Service Segment by Application
2.4.1 Chatbots and Virtual Assistants Systems
2.4.2 Natural Language Processing (NLP) Systems
2.4.3 Automated Email Response Systems
2.4.4 Interactive Voice Response (IVR) Systems
2.4.5 Others
2.5 Generative AI in Customer Service Market Size by Application
2.5.1 Generative AI in Customer Service Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global Generative AI in Customer Service Market Size Market Share by Application (2019-2024)
3 GENERATIVE AI IN CUSTOMER SERVICE MARKET SIZE BY PLAYER
3.1 Generative AI in Customer Service Market Size Market Share by Player
3.1.1 Global Generative AI in Customer Service Revenue by Player (2019-2024)
3.1.2 Global Generative AI in Customer Service Revenue Market Share by Player (2019-2024)
3.2 Global Generative AI in Customer Service Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 GENERATIVE AI IN CUSTOMER SERVICE BY REGION
4.1 Generative AI in Customer Service Market Size by Region (2019-2024)
4.2 Global Generative AI in Customer Service Annual Revenue by Country/Region (2019-2024)
4.3 Americas Generative AI in Customer Service Market Size Growth (2019-2024)
4.4 APAC Generative AI in Customer Service Market Size Growth (2019-2024)
4.5 Europe Generative AI in Customer Service Market Size Growth (2019-2024)
4.6 Middle East & Africa Generative AI in Customer Service Market Size Growth (2019-2024)
5 AMERICAS
5.1 Americas Generative AI in Customer Service Market Size by Country (2019-2024)
5.2 Americas Generative AI in Customer Service Market Size by Type (2019-2024)
5.3 Americas Generative AI in Customer Service Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Generative AI in Customer Service Market Size by Region (2019-2024)
6.2 APAC Generative AI in Customer Service Market Size by Type (2019-2024)
6.3 APAC Generative AI in Customer Service Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 EUROPE
7.1 Europe Generative AI in Customer Service Market Size by Country (2019-2024)
7.2 Europe Generative AI in Customer Service Market Size by Type (2019-2024)
7.3 Europe Generative AI in Customer Service Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 MIDDLE EAST & AFRICA
8.1 Middle East & Africa Generative AI in Customer Service by Region (2019-2024)
8.2 Middle East & Africa Generative AI in Customer Service Market Size by Type (2019-2024)
8.3 Middle East & Africa Generative AI in Customer Service Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 MARKET DRIVERS, CHALLENGES AND TRENDS
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 GLOBAL GENERATIVE AI IN CUSTOMER SERVICE MARKET FORECAST
10.1 Global Generative AI in Customer Service Forecast by Region (2025-2030)
10.1.1 Global Generative AI in Customer Service Forecast by Region (2025-2030)
10.1.2 Americas Generative AI in Customer Service Forecast
10.1.3 APAC Generative AI in Customer Service Forecast
10.1.4 Europe Generative AI in Customer Service Forecast
10.1.5 Middle East & Africa Generative AI in Customer Service Forecast
10.2 Americas Generative AI in Customer Service Forecast by Country (2025-2030)
10.2.1 United States Market Generative AI in Customer Service Forecast
10.2.2 Canada Market Generative AI in Customer Service Forecast
10.2.3 Mexico Market Generative AI in Customer Service Forecast
10.2.4 Brazil Market Generative AI in Customer Service Forecast
10.3 APAC Generative AI in Customer Service Forecast by Region (2025-2030)
10.3.1 China Generative AI in Customer Service Market Forecast
10.3.2 Japan Market Generative AI in Customer Service Forecast
10.3.3 Korea Market Generative AI in Customer Service Forecast
10.3.4 Southeast Asia Market Generative AI in Customer Service Forecast
10.3.5 India Market Generative AI in Customer Service Forecast
10.3.6 Australia Market Generative AI in Customer Service Forecast
10.4 Europe Generative AI in Customer Service Forecast by Country (2025-2030)
10.4.1 Germany Market Generative AI in Customer Service Forecast
10.4.2 France Market Generative AI in Customer Service Forecast
10.4.3 UK Market Generative AI in Customer Service Forecast
10.4.4 Italy Market Generative AI in Customer Service Forecast
10.4.5 Russia Market Generative AI in Customer Service Forecast
10.5 Middle East & Africa Generative AI in Customer Service Forecast by Region (2025-2030)
10.5.1 Egypt Market Generative AI in Customer Service Forecast
10.5.2 South Africa Market Generative AI in Customer Service Forecast
10.5.3 Israel Market Generative AI in Customer Service Forecast
10.5.4 Turkey Market Generative AI in Customer Service Forecast
10.6 Global Generative AI in Customer Service Forecast by Type (2025-2030)
10.7 Global Generative AI in Customer Service Forecast by Application (2025-2030)
10.7.1 GCC Countries Market Generative AI in Customer Service Forecast
11 KEY PLAYERS ANALYSIS
11.1 Salesforce
11.1.1 Salesforce Company Information
11.1.2 Salesforce Generative AI in Customer Service Product Offered
11.1.3 Salesforce Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 Salesforce Main Business Overview
11.1.5 Salesforce Latest Developments
11.2 Zendesk
11.2.1 Zendesk Company Information
11.2.2 Zendesk Generative AI in Customer Service Product Offered
11.2.3 Zendesk Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 Zendesk Main Business Overview
11.2.5 Zendesk Latest Developments
11.3 Sprinklr
11.3.1 Sprinklr Company Information
11.3.2 Sprinklr Generative AI in Customer Service Product Offered
11.3.3 Sprinklr Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Sprinklr Main Business Overview
11.3.5 Sprinklr Latest Developments
11.4 Google Cloud
11.4.1 Google Cloud Company Information
11.4.2 Google Cloud Generative AI in Customer Service Product Offered
11.4.3 Google Cloud Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 Google Cloud Main Business Overview
11.4.5 Google Cloud Latest Developments
11.5 Genesys
11.5.1 Genesys Company Information
11.5.2 Genesys Generative AI in Customer Service Product Offered
11.5.3 Genesys Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 Genesys Main Business Overview
11.5.5 Genesys Latest Developments
11.6 Verint
11.6.1 Verint Company Information
11.6.2 Verint Generative AI in Customer Service Product Offered
11.6.3 Verint Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 Verint Main Business Overview
11.6.5 Verint Latest Developments
11.7 Five9
11.7.1 Five9 Company Information
11.7.2 Five9 Generative AI in Customer Service Product Offered
11.7.3 Five9 Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 Five9 Main Business Overview
11.7.5 Five9 Latest Developments
11.8 Amazon Connect
11.8.1 Amazon Connect Company Information
11.8.2 Amazon Connect Generative AI in Customer Service Product Offered
11.8.3 Amazon Connect Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 Amazon Connect Main Business Overview
11.8.5 Amazon Connect Latest Developments
11.9 Forrester Wave CCaaS
11.9.1 Forrester Wave CCaaS Company Information
11.9.2 Forrester Wave CCaaS Generative AI in Customer Service Product Offered
11.9.3 Forrester Wave CCaaS Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 Forrester Wave CCaaS Main Business Overview
11.9.5 Forrester Wave CCaaS Latest Developments
11.10 Twilio
11.10.1 Twilio Company Information
11.10.2 Twilio Generative AI in Customer Service Product Offered
11.10.3 Twilio Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 Twilio Main Business Overview
11.10.5 Twilio Latest Developments
11.11 Microsoft
11.11.1 Microsoft Company Information
11.11.2 Microsoft Generative AI in Customer Service Product Offered
11.11.3 Microsoft Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 Microsoft Main Business Overview
11.11.5 Microsoft Latest Developments
11.12 Nuance
11.12.1 Nuance Company Information
11.12.2 Nuance Generative AI in Customer Service Product Offered
11.12.3 Nuance Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 Nuance Main Business Overview
11.12.5 Nuance Latest Developments
11.13 Cognigy
11.13.1 Cognigy Company Information
11.13.2 Cognigy Generative AI in Customer Service Product Offered
11.13.3 Cognigy Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 Cognigy Main Business Overview
11.13.5 Cognigy Latest Developments
11.14 InMoment
11.14.1 InMoment Company Information
11.14.2 InMoment Generative AI in Customer Service Product Offered
11.14.3 InMoment Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 InMoment Main Business Overview
11.14.5 InMoment Latest Developments
11.15 Cresta
11.15.1 Cresta Company Information
11.15.2 Cresta Generative AI in Customer Service Product Offered
11.15.3 Cresta Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 Cresta Main Business Overview
11.15.5 Cresta Latest Developments
11.16 Oracle Fusion Service
11.16.1 Oracle Fusion Service Company Information
11.16.2 Oracle Fusion Service Generative AI in Customer Service Product Offered
11.16.3 Oracle Fusion Service Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.16.4 Oracle Fusion Service Main Business Overview
11.16.5 Oracle Fusion Service Latest Developments
11.17 IBM Watson
11.17.1 IBM Watson Company Information
11.17.2 IBM Watson Generative AI in Customer Service Product Offered
11.17.3 IBM Watson Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.17.4 IBM Watson Main Business Overview
11.17.5 IBM Watson Latest Developments
11.18 LivePerson
11.18.1 LivePerson Company Information
11.18.2 LivePerson Generative AI in Customer Service Product Offered
11.18.3 LivePerson Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.18.4 LivePerson Main Business Overview
11.18.5 LivePerson Latest Developments
11.19 Ada CX
11.19.1 Ada CX Company Information
11.19.2 Ada CX Generative AI in Customer Service Product Offered
11.19.3 Ada CX Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.19.4 Ada CX Main Business Overview
11.19.5 Ada CX Latest Developments
11.20 SAP CX
11.20.1 SAP CX Company Information
11.20.2 SAP CX Generative AI in Customer Service Product Offered
11.20.3 SAP CX Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.20.4 SAP CX Main Business Overview
11.20.5 SAP CX Latest Developments
12 RESEARCH FINDINGS AND CONCLUSION
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 EXECUTIVE SUMMARY
2.1 World Market Overview
2.1.1 Global Generative AI in Customer Service Market Size 2019-2030
2.1.2 Generative AI in Customer Service Market Size CAGR by Region (2019 VS 2023 VS 2030)
2.1.3 World Current & Future Analysis for Generative AI in Customer Service by Country/Region, 2019, 2023 & 2030
2.2 Generative AI in Customer Service Segment by Type
2.2.1 On-Premises
2.2.2 Cloud-based
2.3 Generative AI in Customer Service Market Size by Type
2.3.1 Generative AI in Customer Service Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global Generative AI in Customer Service Market Size Market Share by Type (2019-2024)
2.4 Generative AI in Customer Service Segment by Application
2.4.1 Chatbots and Virtual Assistants Systems
2.4.2 Natural Language Processing (NLP) Systems
2.4.3 Automated Email Response Systems
2.4.4 Interactive Voice Response (IVR) Systems
2.4.5 Others
2.5 Generative AI in Customer Service Market Size by Application
2.5.1 Generative AI in Customer Service Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global Generative AI in Customer Service Market Size Market Share by Application (2019-2024)
3 GENERATIVE AI IN CUSTOMER SERVICE MARKET SIZE BY PLAYER
3.1 Generative AI in Customer Service Market Size Market Share by Player
3.1.1 Global Generative AI in Customer Service Revenue by Player (2019-2024)
3.1.2 Global Generative AI in Customer Service Revenue Market Share by Player (2019-2024)
3.2 Global Generative AI in Customer Service Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 GENERATIVE AI IN CUSTOMER SERVICE BY REGION
4.1 Generative AI in Customer Service Market Size by Region (2019-2024)
4.2 Global Generative AI in Customer Service Annual Revenue by Country/Region (2019-2024)
4.3 Americas Generative AI in Customer Service Market Size Growth (2019-2024)
4.4 APAC Generative AI in Customer Service Market Size Growth (2019-2024)
4.5 Europe Generative AI in Customer Service Market Size Growth (2019-2024)
4.6 Middle East & Africa Generative AI in Customer Service Market Size Growth (2019-2024)
5 AMERICAS
5.1 Americas Generative AI in Customer Service Market Size by Country (2019-2024)
5.2 Americas Generative AI in Customer Service Market Size by Type (2019-2024)
5.3 Americas Generative AI in Customer Service Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Generative AI in Customer Service Market Size by Region (2019-2024)
6.2 APAC Generative AI in Customer Service Market Size by Type (2019-2024)
6.3 APAC Generative AI in Customer Service Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 EUROPE
7.1 Europe Generative AI in Customer Service Market Size by Country (2019-2024)
7.2 Europe Generative AI in Customer Service Market Size by Type (2019-2024)
7.3 Europe Generative AI in Customer Service Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 MIDDLE EAST & AFRICA
8.1 Middle East & Africa Generative AI in Customer Service by Region (2019-2024)
8.2 Middle East & Africa Generative AI in Customer Service Market Size by Type (2019-2024)
8.3 Middle East & Africa Generative AI in Customer Service Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 MARKET DRIVERS, CHALLENGES AND TRENDS
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 GLOBAL GENERATIVE AI IN CUSTOMER SERVICE MARKET FORECAST
10.1 Global Generative AI in Customer Service Forecast by Region (2025-2030)
10.1.1 Global Generative AI in Customer Service Forecast by Region (2025-2030)
10.1.2 Americas Generative AI in Customer Service Forecast
10.1.3 APAC Generative AI in Customer Service Forecast
10.1.4 Europe Generative AI in Customer Service Forecast
10.1.5 Middle East & Africa Generative AI in Customer Service Forecast
10.2 Americas Generative AI in Customer Service Forecast by Country (2025-2030)
10.2.1 United States Market Generative AI in Customer Service Forecast
10.2.2 Canada Market Generative AI in Customer Service Forecast
10.2.3 Mexico Market Generative AI in Customer Service Forecast
10.2.4 Brazil Market Generative AI in Customer Service Forecast
10.3 APAC Generative AI in Customer Service Forecast by Region (2025-2030)
10.3.1 China Generative AI in Customer Service Market Forecast
10.3.2 Japan Market Generative AI in Customer Service Forecast
10.3.3 Korea Market Generative AI in Customer Service Forecast
10.3.4 Southeast Asia Market Generative AI in Customer Service Forecast
10.3.5 India Market Generative AI in Customer Service Forecast
10.3.6 Australia Market Generative AI in Customer Service Forecast
10.4 Europe Generative AI in Customer Service Forecast by Country (2025-2030)
10.4.1 Germany Market Generative AI in Customer Service Forecast
10.4.2 France Market Generative AI in Customer Service Forecast
10.4.3 UK Market Generative AI in Customer Service Forecast
10.4.4 Italy Market Generative AI in Customer Service Forecast
10.4.5 Russia Market Generative AI in Customer Service Forecast
10.5 Middle East & Africa Generative AI in Customer Service Forecast by Region (2025-2030)
10.5.1 Egypt Market Generative AI in Customer Service Forecast
10.5.2 South Africa Market Generative AI in Customer Service Forecast
10.5.3 Israel Market Generative AI in Customer Service Forecast
10.5.4 Turkey Market Generative AI in Customer Service Forecast
10.6 Global Generative AI in Customer Service Forecast by Type (2025-2030)
10.7 Global Generative AI in Customer Service Forecast by Application (2025-2030)
10.7.1 GCC Countries Market Generative AI in Customer Service Forecast
11 KEY PLAYERS ANALYSIS
11.1 Salesforce
11.1.1 Salesforce Company Information
11.1.2 Salesforce Generative AI in Customer Service Product Offered
11.1.3 Salesforce Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 Salesforce Main Business Overview
11.1.5 Salesforce Latest Developments
11.2 Zendesk
11.2.1 Zendesk Company Information
11.2.2 Zendesk Generative AI in Customer Service Product Offered
11.2.3 Zendesk Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 Zendesk Main Business Overview
11.2.5 Zendesk Latest Developments
11.3 Sprinklr
11.3.1 Sprinklr Company Information
11.3.2 Sprinklr Generative AI in Customer Service Product Offered
11.3.3 Sprinklr Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Sprinklr Main Business Overview
11.3.5 Sprinklr Latest Developments
11.4 Google Cloud
11.4.1 Google Cloud Company Information
11.4.2 Google Cloud Generative AI in Customer Service Product Offered
11.4.3 Google Cloud Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 Google Cloud Main Business Overview
11.4.5 Google Cloud Latest Developments
11.5 Genesys
11.5.1 Genesys Company Information
11.5.2 Genesys Generative AI in Customer Service Product Offered
11.5.3 Genesys Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 Genesys Main Business Overview
11.5.5 Genesys Latest Developments
11.6 Verint
11.6.1 Verint Company Information
11.6.2 Verint Generative AI in Customer Service Product Offered
11.6.3 Verint Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 Verint Main Business Overview
11.6.5 Verint Latest Developments
11.7 Five9
11.7.1 Five9 Company Information
11.7.2 Five9 Generative AI in Customer Service Product Offered
11.7.3 Five9 Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 Five9 Main Business Overview
11.7.5 Five9 Latest Developments
11.8 Amazon Connect
11.8.1 Amazon Connect Company Information
11.8.2 Amazon Connect Generative AI in Customer Service Product Offered
11.8.3 Amazon Connect Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 Amazon Connect Main Business Overview
11.8.5 Amazon Connect Latest Developments
11.9 Forrester Wave CCaaS
11.9.1 Forrester Wave CCaaS Company Information
11.9.2 Forrester Wave CCaaS Generative AI in Customer Service Product Offered
11.9.3 Forrester Wave CCaaS Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 Forrester Wave CCaaS Main Business Overview
11.9.5 Forrester Wave CCaaS Latest Developments
11.10 Twilio
11.10.1 Twilio Company Information
11.10.2 Twilio Generative AI in Customer Service Product Offered
11.10.3 Twilio Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 Twilio Main Business Overview
11.10.5 Twilio Latest Developments
11.11 Microsoft
11.11.1 Microsoft Company Information
11.11.2 Microsoft Generative AI in Customer Service Product Offered
11.11.3 Microsoft Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 Microsoft Main Business Overview
11.11.5 Microsoft Latest Developments
11.12 Nuance
11.12.1 Nuance Company Information
11.12.2 Nuance Generative AI in Customer Service Product Offered
11.12.3 Nuance Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 Nuance Main Business Overview
11.12.5 Nuance Latest Developments
11.13 Cognigy
11.13.1 Cognigy Company Information
11.13.2 Cognigy Generative AI in Customer Service Product Offered
11.13.3 Cognigy Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 Cognigy Main Business Overview
11.13.5 Cognigy Latest Developments
11.14 InMoment
11.14.1 InMoment Company Information
11.14.2 InMoment Generative AI in Customer Service Product Offered
11.14.3 InMoment Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 InMoment Main Business Overview
11.14.5 InMoment Latest Developments
11.15 Cresta
11.15.1 Cresta Company Information
11.15.2 Cresta Generative AI in Customer Service Product Offered
11.15.3 Cresta Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 Cresta Main Business Overview
11.15.5 Cresta Latest Developments
11.16 Oracle Fusion Service
11.16.1 Oracle Fusion Service Company Information
11.16.2 Oracle Fusion Service Generative AI in Customer Service Product Offered
11.16.3 Oracle Fusion Service Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.16.4 Oracle Fusion Service Main Business Overview
11.16.5 Oracle Fusion Service Latest Developments
11.17 IBM Watson
11.17.1 IBM Watson Company Information
11.17.2 IBM Watson Generative AI in Customer Service Product Offered
11.17.3 IBM Watson Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.17.4 IBM Watson Main Business Overview
11.17.5 IBM Watson Latest Developments
11.18 LivePerson
11.18.1 LivePerson Company Information
11.18.2 LivePerson Generative AI in Customer Service Product Offered
11.18.3 LivePerson Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.18.4 LivePerson Main Business Overview
11.18.5 LivePerson Latest Developments
11.19 Ada CX
11.19.1 Ada CX Company Information
11.19.2 Ada CX Generative AI in Customer Service Product Offered
11.19.3 Ada CX Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.19.4 Ada CX Main Business Overview
11.19.5 Ada CX Latest Developments
11.20 SAP CX
11.20.1 SAP CX Company Information
11.20.2 SAP CX Generative AI in Customer Service Product Offered
11.20.3 SAP CX Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.20.4 SAP CX Main Business Overview
11.20.5 SAP CX Latest Developments
12 RESEARCH FINDINGS AND CONCLUSION
LIST OF TABLES
Table 1. Generative AI in Customer Service Market Size CAGR by Region (2019 VS 2023 VS 2030) & ($ millions)
Table 2. Generative AI in Customer Service Annual Sales CAGR by Country/Region (2019, 2023 & 2030) & ($ millions)
Table 3. Major Players of On-Premises
Table 4. Major Players of Cloud-based
Table 5. Generative AI in Customer Service Market Size CAGR by Type (2019 VS 2023 VS 2030) & ($ millions)
Table 6. Global Generative AI in Customer Service Market Size by Type (2019-2024) & ($ millions)
Table 7. Global Generative AI in Customer Service Market Size Market Share by Type (2019-2024)
Table 8. Generative AI in Customer Service Market Size CAGR by Application (2019 VS 2023 VS 2030) & ($ millions)
Table 9. Global Generative AI in Customer Service Market Size by Application (2019-2024) & ($ millions)
Table 10. Global Generative AI in Customer Service Market Size Market Share by Application (2019-2024)
Table 11. Global Generative AI in Customer Service Revenue by Player (2019-2024) & ($ millions)
Table 12. Global Generative AI in Customer Service Revenue Market Share by Player (2019-2024)
Table 13. Generative AI in Customer Service Key Players Head office and Products Offered
Table 14. Generative AI in Customer Service Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
Table 15. New Products and Potential Entrants
Table 16. Mergers & Acquisitions, Expansion
Table 17. Global Generative AI in Customer Service Market Size by Region (2019-2024) & ($ millions)
Table 18. Global Generative AI in Customer Service Market Size Market Share by Region (2019-2024)
Table 19. Global Generative AI in Customer Service Revenue by Country/Region (2019-2024) & ($ millions)
Table 20. Global Generative AI in Customer Service Revenue Market Share by Country/Region (2019-2024)
Table 21. Americas Generative AI in Customer Service Market Size by Country (2019-2024) & ($ millions)
Table 22. Americas Generative AI in Customer Service Market Size Market Share by Country (2019-2024)
Table 23. Americas Generative AI in Customer Service Market Size by Type (2019-2024) & ($ millions)
Table 24. Americas Generative AI in Customer Service Market Size Market Share by Type (2019-2024)
Table 25. Americas Generative AI in Customer Service Market Size by Application (2019-2024) & ($ millions)
Table 26. Americas Generative AI in Customer Service Market Size Market Share by Application (2019-2024)
Table 27. APAC Generative AI in Customer Service Market Size by Region (2019-2024) & ($ millions)
Table 28. APAC Generative AI in Customer Service Market Size Market Share by Region (2019-2024)
Table 29. APAC Generative AI in Customer Service Market Size by Type (2019-2024) & ($ millions)
Table 30. APAC Generative AI in Customer Service Market Size by Application (2019-2024) & ($ millions)
Table 31. Europe Generative AI in Customer Service Market Size by Country (2019-2024) & ($ millions)
Table 32. Europe Generative AI in Customer Service Market Size Market Share by Country (2019-2024)
Table 33. Europe Generative AI in Customer Service Market Size by Type (2019-2024) & ($ millions)
Table 34. Europe Generative AI in Customer Service Market Size by Application (2019-2024) & ($ millions)
Table 35. Middle East & Africa Generative AI in Customer Service Market Size by Region (2019-2024) & ($ millions)
Table 36. Middle East & Africa Generative AI in Customer Service Market Size by Type (2019-2024) & ($ millions)
Table 37. Middle East & Africa Generative AI in Customer Service Market Size by Application (2019-2024) & ($ millions)
Table 38. Key Market Drivers & Growth Opportunities of Generative AI in Customer Service
Table 39. Key Market Challenges & Risks of Generative AI in Customer Service
Table 40. Key Industry Trends of Generative AI in Customer Service
Table 41. Global Generative AI in Customer Service Market Size Forecast by Region (2025-2030) & ($ millions)
Table 42. Global Generative AI in Customer Service Market Size Market Share Forecast by Region (2025-2030)
Table 43. Global Generative AI in Customer Service Market Size Forecast by Type (2025-2030) & ($ millions)
Table 44. Global Generative AI in Customer Service Market Size Forecast by Application (2025-2030) & ($ millions)
Table 45. Salesforce Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 46. Salesforce Generative AI in Customer Service Product Offered
Table 47. Salesforce Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 48. Salesforce Main Business
Table 49. Salesforce Latest Developments
Table 50. Zendesk Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 51. Zendesk Generative AI in Customer Service Product Offered
Table 52. Zendesk Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 53. Zendesk Main Business
Table 54. Zendesk Latest Developments
Table 55. Sprinklr Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 56. Sprinklr Generative AI in Customer Service Product Offered
Table 57. Sprinklr Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 58. Sprinklr Main Business
Table 59. Sprinklr Latest Developments
Table 60. Google Cloud Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 61. Google Cloud Generative AI in Customer Service Product Offered
Table 62. Google Cloud Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 63. Google Cloud Main Business
Table 64. Google Cloud Latest Developments
Table 65. Genesys Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 66. Genesys Generative AI in Customer Service Product Offered
Table 67. Genesys Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 68. Genesys Main Business
Table 69. Genesys Latest Developments
Table 70. Verint Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 71. Verint Generative AI in Customer Service Product Offered
Table 72. Verint Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 73. Verint Main Business
Table 74. Verint Latest Developments
Table 75. Five9 Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 76. Five9 Generative AI in Customer Service Product Offered
Table 77. Five9 Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 78. Five9 Main Business
Table 79. Five9 Latest Developments
Table 80. Amazon Connect Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 81. Amazon Connect Generative AI in Customer Service Product Offered
Table 82. Amazon Connect Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 83. Amazon Connect Main Business
Table 84. Amazon Connect Latest Developments
Table 85. Forrester Wave CCaaS Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 86. Forrester Wave CCaaS Generative AI in Customer Service Product Offered
Table 87. Forrester Wave CCaaS Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 88. Forrester Wave CCaaS Main Business
Table 89. Forrester Wave CCaaS Latest Developments
Table 90. Twilio Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 91. Twilio Generative AI in Customer Service Product Offered
Table 92. Twilio Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 93. Twilio Main Business
Table 94. Twilio Latest Developments
Table 95. Microsoft Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 96. Microsoft Generative AI in Customer Service Product Offered
Table 97. Microsoft Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 98. Microsoft Main Business
Table 99. Microsoft Latest Developments
Table 100. Nuance Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 101. Nuance Generative AI in Customer Service Product Offered
Table 102. Nuance Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 103. Nuance Main Business
Table 104. Nuance Latest Developments
Table 105. Cognigy Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 106. Cognigy Generative AI in Customer Service Product Offered
Table 107. Cognigy Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 108. Cognigy Main Business
Table 109. Cognigy Latest Developments
Table 110. InMoment Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 111. InMoment Generative AI in Customer Service Product Offered
Table 112. InMoment Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 113. InMoment Main Business
Table 114. InMoment Latest Developments
Table 115. Cresta Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 116. Cresta Generative AI in Customer Service Product Offered
Table 117. Cresta Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 118. Cresta Main Business
Table 119. Cresta Latest Developments
Table 120. Oracle Fusion Service Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 121. Oracle Fusion Service Generative AI in Customer Service Product Offered
Table 122. Oracle Fusion Service Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 123. Oracle Fusion Service Main Business
Table 124. Oracle Fusion Service Latest Developments
Table 125. IBM Watson Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 126. IBM Watson Generative AI in Customer Service Product Offered
Table 127. IBM Watson Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 128. IBM Watson Main Business
Table 129. IBM Watson Latest Developments
Table 130. LivePerson Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 131. LivePerson Generative AI in Customer Service Product Offered
Table 132. LivePerson Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 133. LivePerson Main Business
Table 134. LivePerson Latest Developments
Table 135. Ada CX Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 136. Ada CX Generative AI in Customer Service Product Offered
Table 137. Ada CX Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 138. Ada CX Main Business
Table 139. Ada CX Latest Developments
Table 140. SAP CX Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 141. SAP CX Generative AI in Customer Service Product Offered
Table 142. SAP CX Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 143. SAP CX Main Business
Table 144. SAP CX Latest Developments
Table 1. Generative AI in Customer Service Market Size CAGR by Region (2019 VS 2023 VS 2030) & ($ millions)
Table 2. Generative AI in Customer Service Annual Sales CAGR by Country/Region (2019, 2023 & 2030) & ($ millions)
Table 3. Major Players of On-Premises
Table 4. Major Players of Cloud-based
Table 5. Generative AI in Customer Service Market Size CAGR by Type (2019 VS 2023 VS 2030) & ($ millions)
Table 6. Global Generative AI in Customer Service Market Size by Type (2019-2024) & ($ millions)
Table 7. Global Generative AI in Customer Service Market Size Market Share by Type (2019-2024)
Table 8. Generative AI in Customer Service Market Size CAGR by Application (2019 VS 2023 VS 2030) & ($ millions)
Table 9. Global Generative AI in Customer Service Market Size by Application (2019-2024) & ($ millions)
Table 10. Global Generative AI in Customer Service Market Size Market Share by Application (2019-2024)
Table 11. Global Generative AI in Customer Service Revenue by Player (2019-2024) & ($ millions)
Table 12. Global Generative AI in Customer Service Revenue Market Share by Player (2019-2024)
Table 13. Generative AI in Customer Service Key Players Head office and Products Offered
Table 14. Generative AI in Customer Service Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
Table 15. New Products and Potential Entrants
Table 16. Mergers & Acquisitions, Expansion
Table 17. Global Generative AI in Customer Service Market Size by Region (2019-2024) & ($ millions)
Table 18. Global Generative AI in Customer Service Market Size Market Share by Region (2019-2024)
Table 19. Global Generative AI in Customer Service Revenue by Country/Region (2019-2024) & ($ millions)
Table 20. Global Generative AI in Customer Service Revenue Market Share by Country/Region (2019-2024)
Table 21. Americas Generative AI in Customer Service Market Size by Country (2019-2024) & ($ millions)
Table 22. Americas Generative AI in Customer Service Market Size Market Share by Country (2019-2024)
Table 23. Americas Generative AI in Customer Service Market Size by Type (2019-2024) & ($ millions)
Table 24. Americas Generative AI in Customer Service Market Size Market Share by Type (2019-2024)
Table 25. Americas Generative AI in Customer Service Market Size by Application (2019-2024) & ($ millions)
Table 26. Americas Generative AI in Customer Service Market Size Market Share by Application (2019-2024)
Table 27. APAC Generative AI in Customer Service Market Size by Region (2019-2024) & ($ millions)
Table 28. APAC Generative AI in Customer Service Market Size Market Share by Region (2019-2024)
Table 29. APAC Generative AI in Customer Service Market Size by Type (2019-2024) & ($ millions)
Table 30. APAC Generative AI in Customer Service Market Size by Application (2019-2024) & ($ millions)
Table 31. Europe Generative AI in Customer Service Market Size by Country (2019-2024) & ($ millions)
Table 32. Europe Generative AI in Customer Service Market Size Market Share by Country (2019-2024)
Table 33. Europe Generative AI in Customer Service Market Size by Type (2019-2024) & ($ millions)
Table 34. Europe Generative AI in Customer Service Market Size by Application (2019-2024) & ($ millions)
Table 35. Middle East & Africa Generative AI in Customer Service Market Size by Region (2019-2024) & ($ millions)
Table 36. Middle East & Africa Generative AI in Customer Service Market Size by Type (2019-2024) & ($ millions)
Table 37. Middle East & Africa Generative AI in Customer Service Market Size by Application (2019-2024) & ($ millions)
Table 38. Key Market Drivers & Growth Opportunities of Generative AI in Customer Service
Table 39. Key Market Challenges & Risks of Generative AI in Customer Service
Table 40. Key Industry Trends of Generative AI in Customer Service
Table 41. Global Generative AI in Customer Service Market Size Forecast by Region (2025-2030) & ($ millions)
Table 42. Global Generative AI in Customer Service Market Size Market Share Forecast by Region (2025-2030)
Table 43. Global Generative AI in Customer Service Market Size Forecast by Type (2025-2030) & ($ millions)
Table 44. Global Generative AI in Customer Service Market Size Forecast by Application (2025-2030) & ($ millions)
Table 45. Salesforce Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 46. Salesforce Generative AI in Customer Service Product Offered
Table 47. Salesforce Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 48. Salesforce Main Business
Table 49. Salesforce Latest Developments
Table 50. Zendesk Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 51. Zendesk Generative AI in Customer Service Product Offered
Table 52. Zendesk Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 53. Zendesk Main Business
Table 54. Zendesk Latest Developments
Table 55. Sprinklr Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 56. Sprinklr Generative AI in Customer Service Product Offered
Table 57. Sprinklr Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 58. Sprinklr Main Business
Table 59. Sprinklr Latest Developments
Table 60. Google Cloud Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 61. Google Cloud Generative AI in Customer Service Product Offered
Table 62. Google Cloud Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 63. Google Cloud Main Business
Table 64. Google Cloud Latest Developments
Table 65. Genesys Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 66. Genesys Generative AI in Customer Service Product Offered
Table 67. Genesys Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 68. Genesys Main Business
Table 69. Genesys Latest Developments
Table 70. Verint Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 71. Verint Generative AI in Customer Service Product Offered
Table 72. Verint Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 73. Verint Main Business
Table 74. Verint Latest Developments
Table 75. Five9 Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 76. Five9 Generative AI in Customer Service Product Offered
Table 77. Five9 Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 78. Five9 Main Business
Table 79. Five9 Latest Developments
Table 80. Amazon Connect Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 81. Amazon Connect Generative AI in Customer Service Product Offered
Table 82. Amazon Connect Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 83. Amazon Connect Main Business
Table 84. Amazon Connect Latest Developments
Table 85. Forrester Wave CCaaS Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 86. Forrester Wave CCaaS Generative AI in Customer Service Product Offered
Table 87. Forrester Wave CCaaS Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 88. Forrester Wave CCaaS Main Business
Table 89. Forrester Wave CCaaS Latest Developments
Table 90. Twilio Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 91. Twilio Generative AI in Customer Service Product Offered
Table 92. Twilio Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 93. Twilio Main Business
Table 94. Twilio Latest Developments
Table 95. Microsoft Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 96. Microsoft Generative AI in Customer Service Product Offered
Table 97. Microsoft Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 98. Microsoft Main Business
Table 99. Microsoft Latest Developments
Table 100. Nuance Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 101. Nuance Generative AI in Customer Service Product Offered
Table 102. Nuance Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 103. Nuance Main Business
Table 104. Nuance Latest Developments
Table 105. Cognigy Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 106. Cognigy Generative AI in Customer Service Product Offered
Table 107. Cognigy Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 108. Cognigy Main Business
Table 109. Cognigy Latest Developments
Table 110. InMoment Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 111. InMoment Generative AI in Customer Service Product Offered
Table 112. InMoment Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 113. InMoment Main Business
Table 114. InMoment Latest Developments
Table 115. Cresta Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 116. Cresta Generative AI in Customer Service Product Offered
Table 117. Cresta Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 118. Cresta Main Business
Table 119. Cresta Latest Developments
Table 120. Oracle Fusion Service Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 121. Oracle Fusion Service Generative AI in Customer Service Product Offered
Table 122. Oracle Fusion Service Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 123. Oracle Fusion Service Main Business
Table 124. Oracle Fusion Service Latest Developments
Table 125. IBM Watson Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 126. IBM Watson Generative AI in Customer Service Product Offered
Table 127. IBM Watson Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 128. IBM Watson Main Business
Table 129. IBM Watson Latest Developments
Table 130. LivePerson Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 131. LivePerson Generative AI in Customer Service Product Offered
Table 132. LivePerson Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 133. LivePerson Main Business
Table 134. LivePerson Latest Developments
Table 135. Ada CX Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 136. Ada CX Generative AI in Customer Service Product Offered
Table 137. Ada CX Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 138. Ada CX Main Business
Table 139. Ada CX Latest Developments
Table 140. SAP CX Details, Company Type, Generative AI in Customer Service Area Served and Its Competitors
Table 141. SAP CX Generative AI in Customer Service Product Offered
Table 142. SAP CX Generative AI in Customer Service Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 143. SAP CX Main Business
Table 144. SAP CX Latest Developments
LIST OF FIGURES
Figure 1. Generative AI in Customer Service Report Years Considered
Figure 2. Research Objectives
Figure 3. Research Methodology
Figure 4. Research Process and Data Source
Figure 5. Global Generative AI in Customer Service Market Size Growth Rate 2019-2030 ($ millions)
Figure 6. Generative AI in Customer Service Sales by Geographic Region (2019, 2023 & 2030) & ($ millions)
Figure 7. Generative AI in Customer Service Sales Market Share by Country/Region (2023)
Figure 8. Generative AI in Customer Service Sales Market Share by Country/Region (2019, 2023 & 2030)
Figure 9. Global Generative AI in Customer Service Market Size Market Share by Type in 2023
Figure 10. Generative AI in Customer Service in Chatbots and Virtual Assistants Systems
Figure 11. Global Generative AI in Customer Service Market: Chatbots and Virtual Assistants Systems (2019-2024) & ($ millions)
Figure 12. Generative AI in Customer Service in Natural Language Processing (NLP) Systems
Figure 13. Global Generative AI in Customer Service Market: Natural Language Processing (NLP) Systems (2019-2024) & ($ millions)
Figure 14. Generative AI in Customer Service in Automated Email Response Systems
Figure 15. Global Generative AI in Customer Service Market: Automated Email Response Systems (2019-2024) & ($ millions)
Figure 16. Generative AI in Customer Service in Interactive Voice Response (IVR) Systems
Figure 17. Global Generative AI in Customer Service Market: Interactive Voice Response (IVR) Systems (2019-2024) & ($ millions)
Figure 18. Generative AI in Customer Service in Others
Figure 19. Global Generative AI in Customer Service Market: Others (2019-2024) & ($ millions)
Figure 20. Global Generative AI in Customer Service Market Size Market Share by Application in 2023
Figure 21. Global Generative AI in Customer Service Revenue Market Share by Player in 2023
Figure 22. Global Generative AI in Customer Service Market Size Market Share by Region (2019-2024)
Figure 23. Americas Generative AI in Customer Service Market Size 2019-2024 ($ millions)
Figure 24. APAC Generative AI in Customer Service Market Size 2019-2024 ($ millions)
Figure 25. Europe Generative AI in Customer Service Market Size 2019-2024 ($ millions)
Figure 26. Middle East & Africa Generative AI in Customer Service Market Size 2019-2024 ($ millions)
Figure 27. Americas Generative AI in Customer Service Value Market Share by Country in 2023
Figure 28. United States Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 29. Canada Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 30. Mexico Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 31. Brazil Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 32. APAC Generative AI in Customer Service Market Size Market Share by Region in 2023
Figure 33. APAC Generative AI in Customer Service Market Size Market Share by Type (2019-2024)
Figure 34. APAC Generative AI in Customer Service Market Size Market Share by Application (2019-2024)
Figure 35. China Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 36. Japan Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 37. South Korea Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 38. Southeast Asia Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 39. India Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 40. Australia Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 41. Europe Generative AI in Customer Service Market Size Market Share by Country in 2023
Figure 42. Europe Generative AI in Customer Service Market Size Market Share by Type (2019-2024)
Figure 43. Europe Generative AI in Customer Service Market Size Market Share by Application (2019-2024)
Figure 44. Germany Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 45. France Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 46. UK Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 47. Italy Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 48. Russia Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 49. Middle East & Africa Generative AI in Customer Service Market Size Market Share by Region (2019-2024)
Figure 50. Middle East & Africa Generative AI in Customer Service Market Size Market Share by Type (2019-2024)
Figure 51. Middle East & Africa Generative AI in Customer Service Market Size Market Share by Application (2019-2024)
Figure 52. Egypt Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 53. South Africa Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 54. Israel Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 55. Turkey Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 56. GCC Countries Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 57. Americas Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 58. APAC Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 59. Europe Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 60. Middle East & Africa Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 61. United States Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 62. Canada Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 63. Mexico Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 64. Brazil Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 65. China Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 66. Japan Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 67. Korea Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 68. Southeast Asia Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 69. India Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 70. Australia Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 71. Germany Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 72. France Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 73. UK Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 74. Italy Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 75. Russia Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 76. Egypt Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 77. South Africa Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 78. Israel Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 79. Turkey Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 80. GCC Countries Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 81. Global Generative AI in Customer Service Market Size Market Share Forecast by Type (2025-2030)
Figure 82. Global Generative AI in Customer Service Market Size Market Share Forecast by Application (2025-2030)
Figure 1. Generative AI in Customer Service Report Years Considered
Figure 2. Research Objectives
Figure 3. Research Methodology
Figure 4. Research Process and Data Source
Figure 5. Global Generative AI in Customer Service Market Size Growth Rate 2019-2030 ($ millions)
Figure 6. Generative AI in Customer Service Sales by Geographic Region (2019, 2023 & 2030) & ($ millions)
Figure 7. Generative AI in Customer Service Sales Market Share by Country/Region (2023)
Figure 8. Generative AI in Customer Service Sales Market Share by Country/Region (2019, 2023 & 2030)
Figure 9. Global Generative AI in Customer Service Market Size Market Share by Type in 2023
Figure 10. Generative AI in Customer Service in Chatbots and Virtual Assistants Systems
Figure 11. Global Generative AI in Customer Service Market: Chatbots and Virtual Assistants Systems (2019-2024) & ($ millions)
Figure 12. Generative AI in Customer Service in Natural Language Processing (NLP) Systems
Figure 13. Global Generative AI in Customer Service Market: Natural Language Processing (NLP) Systems (2019-2024) & ($ millions)
Figure 14. Generative AI in Customer Service in Automated Email Response Systems
Figure 15. Global Generative AI in Customer Service Market: Automated Email Response Systems (2019-2024) & ($ millions)
Figure 16. Generative AI in Customer Service in Interactive Voice Response (IVR) Systems
Figure 17. Global Generative AI in Customer Service Market: Interactive Voice Response (IVR) Systems (2019-2024) & ($ millions)
Figure 18. Generative AI in Customer Service in Others
Figure 19. Global Generative AI in Customer Service Market: Others (2019-2024) & ($ millions)
Figure 20. Global Generative AI in Customer Service Market Size Market Share by Application in 2023
Figure 21. Global Generative AI in Customer Service Revenue Market Share by Player in 2023
Figure 22. Global Generative AI in Customer Service Market Size Market Share by Region (2019-2024)
Figure 23. Americas Generative AI in Customer Service Market Size 2019-2024 ($ millions)
Figure 24. APAC Generative AI in Customer Service Market Size 2019-2024 ($ millions)
Figure 25. Europe Generative AI in Customer Service Market Size 2019-2024 ($ millions)
Figure 26. Middle East & Africa Generative AI in Customer Service Market Size 2019-2024 ($ millions)
Figure 27. Americas Generative AI in Customer Service Value Market Share by Country in 2023
Figure 28. United States Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 29. Canada Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 30. Mexico Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 31. Brazil Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 32. APAC Generative AI in Customer Service Market Size Market Share by Region in 2023
Figure 33. APAC Generative AI in Customer Service Market Size Market Share by Type (2019-2024)
Figure 34. APAC Generative AI in Customer Service Market Size Market Share by Application (2019-2024)
Figure 35. China Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 36. Japan Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 37. South Korea Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 38. Southeast Asia Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 39. India Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 40. Australia Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 41. Europe Generative AI in Customer Service Market Size Market Share by Country in 2023
Figure 42. Europe Generative AI in Customer Service Market Size Market Share by Type (2019-2024)
Figure 43. Europe Generative AI in Customer Service Market Size Market Share by Application (2019-2024)
Figure 44. Germany Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 45. France Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 46. UK Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 47. Italy Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 48. Russia Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 49. Middle East & Africa Generative AI in Customer Service Market Size Market Share by Region (2019-2024)
Figure 50. Middle East & Africa Generative AI in Customer Service Market Size Market Share by Type (2019-2024)
Figure 51. Middle East & Africa Generative AI in Customer Service Market Size Market Share by Application (2019-2024)
Figure 52. Egypt Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 53. South Africa Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 54. Israel Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 55. Turkey Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 56. GCC Countries Generative AI in Customer Service Market Size Growth 2019-2024 ($ millions)
Figure 57. Americas Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 58. APAC Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 59. Europe Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 60. Middle East & Africa Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 61. United States Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 62. Canada Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 63. Mexico Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 64. Brazil Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 65. China Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 66. Japan Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 67. Korea Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 68. Southeast Asia Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 69. India Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 70. Australia Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 71. Germany Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 72. France Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 73. UK Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 74. Italy Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 75. Russia Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 76. Egypt Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 77. South Africa Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 78. Israel Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 79. Turkey Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 80. GCC Countries Generative AI in Customer Service Market Size 2025-2030 ($ millions)
Figure 81. Global Generative AI in Customer Service Market Size Market Share Forecast by Type (2025-2030)
Figure 82. Global Generative AI in Customer Service Market Size Market Share Forecast by Application (2025-2030)
