Global Generative AI in Customer Service Market 2024 by Company, Regions, Type and Application, Forecast to 2030
Generative AI in customer service refers to the use of artificial intelligence technologies, specifically generative models, to enhance customer interactions and support in various ways. Generative AI models, such as generative adversarial networks (GANs) and transformer-based models like GPT (Generative Pre-trained Transformer), have the capability to generate human-like text, responses, and conversations based on the input data they are trained on.
According to our (Global Info Research) latest study, the global Generative AI in Customer Service market size was valued at US$ million in 2023 and is forecast to a readjusted size of USD million by 2030 with a CAGR of %during review period.
This report is a detailed and comprehensive analysis for global Generative AI in Customer Service market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2024, are provided.
Key Features:
Global Generative AI in Customer Service market size and forecasts, in consumption value ($ Million), 2019-2030
Global Generative AI in Customer Service market size and forecasts by region and country, in consumption value ($ Million), 2019-2030
Global Generative AI in Customer Service market size and forecasts, by Type and by Application, in consumption value ($ Million), 2019-2030
Global Generative AI in Customer Service market shares of main players, in revenue ($ Million), 2019-2024
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Generative AI in Customer Service
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Generative AI in Customer Service market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Salesforce, Zendesk, Sprinklr, Google Cloud, Genesys, Verint, Five9, Amazon Connect, Forrester Wave CCaaS, Twilio, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
Generative AI in Customer Service market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segmentation
Generative AI in Customer Service market is split by Type and by Application. For the period 2018-2029, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Generative AI in Customer Service product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Generative AI in Customer Service, with revenue, gross margin, and global market share of Generative AI in Customer Service from 2019 to 2024.
Chapter 3, the Generative AI in Customer Service competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Generative AI in Customer Service market forecast, by regions, by Type and by Application, with consumption value, from 2024 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Generative AI in Customer Service.
Chapter 13, to describe Generative AI in Customer Service research findings and conclusion.
According to our (Global Info Research) latest study, the global Generative AI in Customer Service market size was valued at US$ million in 2023 and is forecast to a readjusted size of USD million by 2030 with a CAGR of %during review period.
This report is a detailed and comprehensive analysis for global Generative AI in Customer Service market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2024, are provided.
Key Features:
Global Generative AI in Customer Service market size and forecasts, in consumption value ($ Million), 2019-2030
Global Generative AI in Customer Service market size and forecasts by region and country, in consumption value ($ Million), 2019-2030
Global Generative AI in Customer Service market size and forecasts, by Type and by Application, in consumption value ($ Million), 2019-2030
Global Generative AI in Customer Service market shares of main players, in revenue ($ Million), 2019-2024
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Generative AI in Customer Service
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Generative AI in Customer Service market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Salesforce, Zendesk, Sprinklr, Google Cloud, Genesys, Verint, Five9, Amazon Connect, Forrester Wave CCaaS, Twilio, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
Generative AI in Customer Service market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segmentation
Generative AI in Customer Service market is split by Type and by Application. For the period 2018-2029, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
- On-Premises
- Cloud-based
- Chatbots and Virtual Assistants Systems
- Natural Language Processing (NLP) Systems
- Automated Email Response Systems
- Interactive Voice Response (IVR) Systems
- Others
- Salesforce
- Zendesk
- Sprinklr
- Google Cloud
- Genesys
- Verint
- Five9
- Amazon Connect
- Forrester Wave CCaaS
- Twilio
- Microsoft
- Nuance
- Cognigy
- InMoment
- Cresta
- Oracle Fusion Service
- IBM Watson
- LivePerson
- Ada CX
- SAP CX
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Generative AI in Customer Service product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Generative AI in Customer Service, with revenue, gross margin, and global market share of Generative AI in Customer Service from 2019 to 2024.
Chapter 3, the Generative AI in Customer Service competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Generative AI in Customer Service market forecast, by regions, by Type and by Application, with consumption value, from 2024 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Generative AI in Customer Service.
Chapter 13, to describe Generative AI in Customer Service research findings and conclusion.
1 MARKET OVERVIEW
1.1 Product Overview and Scope
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Generative AI in Customer Service by Type
1.3.1 Overview: Global Generative AI in Customer Service Market Size by Type: 2019 Versus 2023 Versus 2030
1.3.2 Global Generative AI in Customer Service Consumption Value Market Share by Type in 2023
1.3.3 On-Premises
1.3.4 Cloud-based
1.4 Global Generative AI in Customer Service Market by Application
1.4.1 Overview: Global Generative AI in Customer Service Market Size by Application: 2019 Versus 2023 Versus 2030
1.4.2 Chatbots and Virtual Assistants Systems
1.4.3 Natural Language Processing (NLP) Systems
1.4.4 Automated Email Response Systems
1.4.5 Interactive Voice Response (IVR) Systems
1.4.6 Others
1.5 Global Generative AI in Customer Service Market Size & Forecast
1.6 Global Generative AI in Customer Service Market Size and Forecast by Region
1.6.1 Global Generative AI in Customer Service Market Size by Region: 2019 VS 2023 VS 2030
1.6.2 Global Generative AI in Customer Service Market Size by Region, (2019-2030)
1.6.3 North America Generative AI in Customer Service Market Size and Prospect (2019-2030)
1.6.4 Europe Generative AI in Customer Service Market Size and Prospect (2019-2030)
1.6.5 Asia-Pacific Generative AI in Customer Service Market Size and Prospect (2019-2030)
1.6.6 South America Generative AI in Customer Service Market Size and Prospect (2019-2030)
1.6.7 Middle East & Africa Generative AI in Customer Service Market Size and Prospect (2019-2030)
2 COMPANY PROFILES
2.1 Salesforce
2.1.1 Salesforce Details
2.1.2 Salesforce Major Business
2.1.3 Salesforce Generative AI in Customer Service Product and Solutions
2.1.4 Salesforce Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.1.5 Salesforce Recent Developments and Future Plans
2.2 Zendesk
2.2.1 Zendesk Details
2.2.2 Zendesk Major Business
2.2.3 Zendesk Generative AI in Customer Service Product and Solutions
2.2.4 Zendesk Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.2.5 Zendesk Recent Developments and Future Plans
2.3 Sprinklr
2.3.1 Sprinklr Details
2.3.2 Sprinklr Major Business
2.3.3 Sprinklr Generative AI in Customer Service Product and Solutions
2.3.4 Sprinklr Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.3.5 Sprinklr Recent Developments and Future Plans
2.4 Google Cloud
2.4.1 Google Cloud Details
2.4.2 Google Cloud Major Business
2.4.3 Google Cloud Generative AI in Customer Service Product and Solutions
2.4.4 Google Cloud Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.4.5 Google Cloud Recent Developments and Future Plans
2.5 Genesys
2.5.1 Genesys Details
2.5.2 Genesys Major Business
2.5.3 Genesys Generative AI in Customer Service Product and Solutions
2.5.4 Genesys Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.5.5 Genesys Recent Developments and Future Plans
2.6 Verint
2.6.1 Verint Details
2.6.2 Verint Major Business
2.6.3 Verint Generative AI in Customer Service Product and Solutions
2.6.4 Verint Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.6.5 Verint Recent Developments and Future Plans
2.7 Five9
2.7.1 Five9 Details
2.7.2 Five9 Major Business
2.7.3 Five9 Generative AI in Customer Service Product and Solutions
2.7.4 Five9 Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.7.5 Five9 Recent Developments and Future Plans
2.8 Amazon Connect
2.8.1 Amazon Connect Details
2.8.2 Amazon Connect Major Business
2.8.3 Amazon Connect Generative AI in Customer Service Product and Solutions
2.8.4 Amazon Connect Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.8.5 Amazon Connect Recent Developments and Future Plans
2.9 Forrester Wave CCaaS
2.9.1 Forrester Wave CCaaS Details
2.9.2 Forrester Wave CCaaS Major Business
2.9.3 Forrester Wave CCaaS Generative AI in Customer Service Product and Solutions
2.9.4 Forrester Wave CCaaS Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.9.5 Forrester Wave CCaaS Recent Developments and Future Plans
2.10 Twilio
2.10.1 Twilio Details
2.10.2 Twilio Major Business
2.10.3 Twilio Generative AI in Customer Service Product and Solutions
2.10.4 Twilio Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.10.5 Twilio Recent Developments and Future Plans
2.11 Microsoft
2.11.1 Microsoft Details
2.11.2 Microsoft Major Business
2.11.3 Microsoft Generative AI in Customer Service Product and Solutions
2.11.4 Microsoft Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.11.5 Microsoft Recent Developments and Future Plans
2.12 Nuance
2.12.1 Nuance Details
2.12.2 Nuance Major Business
2.12.3 Nuance Generative AI in Customer Service Product and Solutions
2.12.4 Nuance Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.12.5 Nuance Recent Developments and Future Plans
2.13 Cognigy
2.13.1 Cognigy Details
2.13.2 Cognigy Major Business
2.13.3 Cognigy Generative AI in Customer Service Product and Solutions
2.13.4 Cognigy Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.13.5 Cognigy Recent Developments and Future Plans
2.14 InMoment
2.14.1 InMoment Details
2.14.2 InMoment Major Business
2.14.3 InMoment Generative AI in Customer Service Product and Solutions
2.14.4 InMoment Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.14.5 InMoment Recent Developments and Future Plans
2.15 Cresta
2.15.1 Cresta Details
2.15.2 Cresta Major Business
2.15.3 Cresta Generative AI in Customer Service Product and Solutions
2.15.4 Cresta Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.15.5 Cresta Recent Developments and Future Plans
2.16 Oracle Fusion Service
2.16.1 Oracle Fusion Service Details
2.16.2 Oracle Fusion Service Major Business
2.16.3 Oracle Fusion Service Generative AI in Customer Service Product and Solutions
2.16.4 Oracle Fusion Service Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.16.5 Oracle Fusion Service Recent Developments and Future Plans
2.17 IBM Watson
2.17.1 IBM Watson Details
2.17.2 IBM Watson Major Business
2.17.3 IBM Watson Generative AI in Customer Service Product and Solutions
2.17.4 IBM Watson Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.17.5 IBM Watson Recent Developments and Future Plans
2.18 LivePerson
2.18.1 LivePerson Details
2.18.2 LivePerson Major Business
2.18.3 LivePerson Generative AI in Customer Service Product and Solutions
2.18.4 LivePerson Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.18.5 LivePerson Recent Developments and Future Plans
2.19 Ada CX
2.19.1 Ada CX Details
2.19.2 Ada CX Major Business
2.19.3 Ada CX Generative AI in Customer Service Product and Solutions
2.19.4 Ada CX Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.19.5 Ada CX Recent Developments and Future Plans
2.20 SAP CX
2.20.1 SAP CX Details
2.20.2 SAP CX Major Business
2.20.3 SAP CX Generative AI in Customer Service Product and Solutions
2.20.4 SAP CX Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.20.5 SAP CX Recent Developments and Future Plans
3 MARKET COMPETITION, BY PLAYERS
3.1 Global Generative AI in Customer Service Revenue and Share by Players (2019-2024)
3.2 Market Share Analysis (2023)
3.2.1 Market Share of Generative AI in Customer Service by Company Revenue
3.2.2 Top 3 Generative AI in Customer Service Players Market Share in 2023
3.2.3 Top 6 Generative AI in Customer Service Players Market Share in 2023
3.3 Generative AI in Customer Service Market: Overall Company Footprint Analysis
3.3.1 Generative AI in Customer Service Market: Region Footprint
3.3.2 Generative AI in Customer Service Market: Company Product Type Footprint
3.3.3 Generative AI in Customer Service Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 MARKET SIZE SEGMENT BY TYPE
4.1 Global Generative AI in Customer Service Consumption Value and Market Share by Type (2019-2024)
4.2 Global Generative AI in Customer Service Market Forecast by Type (2025-2030)
5 MARKET SIZE SEGMENT BY APPLICATION
5.1 Global Generative AI in Customer Service Consumption Value Market Share by Application (2019-2024)
5.2 Global Generative AI in Customer Service Market Forecast by Application (2025-2030)
6 NORTH AMERICA
6.1 North America Generative AI in Customer Service Consumption Value by Type (2019-2030)
6.2 North America Generative AI in Customer Service Market Size by Application (2019-2030)
6.3 North America Generative AI in Customer Service Market Size by Country
6.3.1 North America Generative AI in Customer Service Consumption Value by Country (2019-2030)
6.3.2 United States Generative AI in Customer Service Market Size and Forecast (2019-2030)
6.3.3 Canada Generative AI in Customer Service Market Size and Forecast (2019-2030)
6.3.4 Mexico Generative AI in Customer Service Market Size and Forecast (2019-2030)
7 EUROPE
7.1 Europe Generative AI in Customer Service Consumption Value by Type (2019-2030)
7.2 Europe Generative AI in Customer Service Consumption Value by Application (2019-2030)
7.3 Europe Generative AI in Customer Service Market Size by Country
7.3.1 Europe Generative AI in Customer Service Consumption Value by Country (2019-2030)
7.3.2 Germany Generative AI in Customer Service Market Size and Forecast (2019-2030)
7.3.3 France Generative AI in Customer Service Market Size and Forecast (2019-2030)
7.3.4 United Kingdom Generative AI in Customer Service Market Size and Forecast (2019-2030)
7.3.5 Russia Generative AI in Customer Service Market Size and Forecast (2019-2030)
7.3.6 Italy Generative AI in Customer Service Market Size and Forecast (2019-2030)
8 ASIA-PACIFIC
8.1 Asia-Pacific Generative AI in Customer Service Consumption Value by Type (2019-2030)
8.2 Asia-Pacific Generative AI in Customer Service Consumption Value by Application (2019-2030)
8.3 Asia-Pacific Generative AI in Customer Service Market Size by Region
8.3.1 Asia-Pacific Generative AI in Customer Service Consumption Value by Region (2019-2030)
8.3.2 China Generative AI in Customer Service Market Size and Forecast (2019-2030)
8.3.3 Japan Generative AI in Customer Service Market Size and Forecast (2019-2030)
8.3.4 South Korea Generative AI in Customer Service Market Size and Forecast (2019-2030)
8.3.5 India Generative AI in Customer Service Market Size and Forecast (2019-2030)
8.3.6 Southeast Asia Generative AI in Customer Service Market Size and Forecast (2019-2030)
8.3.7 Australia Generative AI in Customer Service Market Size and Forecast (2019-2030)
9 SOUTH AMERICA
9.1 South America Generative AI in Customer Service Consumption Value by Type (2019-2030)
9.2 South America Generative AI in Customer Service Consumption Value by Application (2019-2030)
9.3 South America Generative AI in Customer Service Market Size by Country
9.3.1 South America Generative AI in Customer Service Consumption Value by Country (2019-2030)
9.3.2 Brazil Generative AI in Customer Service Market Size and Forecast (2019-2030)
9.3.3 Argentina Generative AI in Customer Service Market Size and Forecast (2019-2030)
10 MIDDLE EAST & AFRICA
10.1 Middle East & Africa Generative AI in Customer Service Consumption Value by Type (2019-2030)
10.2 Middle East & Africa Generative AI in Customer Service Consumption Value by Application (2019-2030)
10.3 Middle East & Africa Generative AI in Customer Service Market Size by Country
10.3.1 Middle East & Africa Generative AI in Customer Service Consumption Value by Country (2019-2030)
10.3.2 Turkey Generative AI in Customer Service Market Size and Forecast (2019-2030)
10.3.3 Saudi Arabia Generative AI in Customer Service Market Size and Forecast (2019-2030)
10.3.4 UAE Generative AI in Customer Service Market Size and Forecast (2019-2030)
11 MARKET DYNAMICS
11.1 Generative AI in Customer Service Market Drivers
11.2 Generative AI in Customer Service Market Restraints
11.3 Generative AI in Customer Service Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 INDUSTRY CHAIN ANALYSIS
12.1 Generative AI in Customer Service Industry Chain
12.2 Generative AI in Customer Service Upstream Analysis
12.3 Generative AI in Customer Service Midstream Analysis
12.4 Generative AI in Customer Service Downstream Analysis
13 RESEARCH FINDINGS AND CONCLUSION
14 APPENDIX
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
1.1 Product Overview and Scope
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Generative AI in Customer Service by Type
1.3.1 Overview: Global Generative AI in Customer Service Market Size by Type: 2019 Versus 2023 Versus 2030
1.3.2 Global Generative AI in Customer Service Consumption Value Market Share by Type in 2023
1.3.3 On-Premises
1.3.4 Cloud-based
1.4 Global Generative AI in Customer Service Market by Application
1.4.1 Overview: Global Generative AI in Customer Service Market Size by Application: 2019 Versus 2023 Versus 2030
1.4.2 Chatbots and Virtual Assistants Systems
1.4.3 Natural Language Processing (NLP) Systems
1.4.4 Automated Email Response Systems
1.4.5 Interactive Voice Response (IVR) Systems
1.4.6 Others
1.5 Global Generative AI in Customer Service Market Size & Forecast
1.6 Global Generative AI in Customer Service Market Size and Forecast by Region
1.6.1 Global Generative AI in Customer Service Market Size by Region: 2019 VS 2023 VS 2030
1.6.2 Global Generative AI in Customer Service Market Size by Region, (2019-2030)
1.6.3 North America Generative AI in Customer Service Market Size and Prospect (2019-2030)
1.6.4 Europe Generative AI in Customer Service Market Size and Prospect (2019-2030)
1.6.5 Asia-Pacific Generative AI in Customer Service Market Size and Prospect (2019-2030)
1.6.6 South America Generative AI in Customer Service Market Size and Prospect (2019-2030)
1.6.7 Middle East & Africa Generative AI in Customer Service Market Size and Prospect (2019-2030)
2 COMPANY PROFILES
2.1 Salesforce
2.1.1 Salesforce Details
2.1.2 Salesforce Major Business
2.1.3 Salesforce Generative AI in Customer Service Product and Solutions
2.1.4 Salesforce Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.1.5 Salesforce Recent Developments and Future Plans
2.2 Zendesk
2.2.1 Zendesk Details
2.2.2 Zendesk Major Business
2.2.3 Zendesk Generative AI in Customer Service Product and Solutions
2.2.4 Zendesk Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.2.5 Zendesk Recent Developments and Future Plans
2.3 Sprinklr
2.3.1 Sprinklr Details
2.3.2 Sprinklr Major Business
2.3.3 Sprinklr Generative AI in Customer Service Product and Solutions
2.3.4 Sprinklr Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.3.5 Sprinklr Recent Developments and Future Plans
2.4 Google Cloud
2.4.1 Google Cloud Details
2.4.2 Google Cloud Major Business
2.4.3 Google Cloud Generative AI in Customer Service Product and Solutions
2.4.4 Google Cloud Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.4.5 Google Cloud Recent Developments and Future Plans
2.5 Genesys
2.5.1 Genesys Details
2.5.2 Genesys Major Business
2.5.3 Genesys Generative AI in Customer Service Product and Solutions
2.5.4 Genesys Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.5.5 Genesys Recent Developments and Future Plans
2.6 Verint
2.6.1 Verint Details
2.6.2 Verint Major Business
2.6.3 Verint Generative AI in Customer Service Product and Solutions
2.6.4 Verint Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.6.5 Verint Recent Developments and Future Plans
2.7 Five9
2.7.1 Five9 Details
2.7.2 Five9 Major Business
2.7.3 Five9 Generative AI in Customer Service Product and Solutions
2.7.4 Five9 Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.7.5 Five9 Recent Developments and Future Plans
2.8 Amazon Connect
2.8.1 Amazon Connect Details
2.8.2 Amazon Connect Major Business
2.8.3 Amazon Connect Generative AI in Customer Service Product and Solutions
2.8.4 Amazon Connect Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.8.5 Amazon Connect Recent Developments and Future Plans
2.9 Forrester Wave CCaaS
2.9.1 Forrester Wave CCaaS Details
2.9.2 Forrester Wave CCaaS Major Business
2.9.3 Forrester Wave CCaaS Generative AI in Customer Service Product and Solutions
2.9.4 Forrester Wave CCaaS Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.9.5 Forrester Wave CCaaS Recent Developments and Future Plans
2.10 Twilio
2.10.1 Twilio Details
2.10.2 Twilio Major Business
2.10.3 Twilio Generative AI in Customer Service Product and Solutions
2.10.4 Twilio Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.10.5 Twilio Recent Developments and Future Plans
2.11 Microsoft
2.11.1 Microsoft Details
2.11.2 Microsoft Major Business
2.11.3 Microsoft Generative AI in Customer Service Product and Solutions
2.11.4 Microsoft Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.11.5 Microsoft Recent Developments and Future Plans
2.12 Nuance
2.12.1 Nuance Details
2.12.2 Nuance Major Business
2.12.3 Nuance Generative AI in Customer Service Product and Solutions
2.12.4 Nuance Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.12.5 Nuance Recent Developments and Future Plans
2.13 Cognigy
2.13.1 Cognigy Details
2.13.2 Cognigy Major Business
2.13.3 Cognigy Generative AI in Customer Service Product and Solutions
2.13.4 Cognigy Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.13.5 Cognigy Recent Developments and Future Plans
2.14 InMoment
2.14.1 InMoment Details
2.14.2 InMoment Major Business
2.14.3 InMoment Generative AI in Customer Service Product and Solutions
2.14.4 InMoment Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.14.5 InMoment Recent Developments and Future Plans
2.15 Cresta
2.15.1 Cresta Details
2.15.2 Cresta Major Business
2.15.3 Cresta Generative AI in Customer Service Product and Solutions
2.15.4 Cresta Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.15.5 Cresta Recent Developments and Future Plans
2.16 Oracle Fusion Service
2.16.1 Oracle Fusion Service Details
2.16.2 Oracle Fusion Service Major Business
2.16.3 Oracle Fusion Service Generative AI in Customer Service Product and Solutions
2.16.4 Oracle Fusion Service Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.16.5 Oracle Fusion Service Recent Developments and Future Plans
2.17 IBM Watson
2.17.1 IBM Watson Details
2.17.2 IBM Watson Major Business
2.17.3 IBM Watson Generative AI in Customer Service Product and Solutions
2.17.4 IBM Watson Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.17.5 IBM Watson Recent Developments and Future Plans
2.18 LivePerson
2.18.1 LivePerson Details
2.18.2 LivePerson Major Business
2.18.3 LivePerson Generative AI in Customer Service Product and Solutions
2.18.4 LivePerson Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.18.5 LivePerson Recent Developments and Future Plans
2.19 Ada CX
2.19.1 Ada CX Details
2.19.2 Ada CX Major Business
2.19.3 Ada CX Generative AI in Customer Service Product and Solutions
2.19.4 Ada CX Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.19.5 Ada CX Recent Developments and Future Plans
2.20 SAP CX
2.20.1 SAP CX Details
2.20.2 SAP CX Major Business
2.20.3 SAP CX Generative AI in Customer Service Product and Solutions
2.20.4 SAP CX Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
2.20.5 SAP CX Recent Developments and Future Plans
3 MARKET COMPETITION, BY PLAYERS
3.1 Global Generative AI in Customer Service Revenue and Share by Players (2019-2024)
3.2 Market Share Analysis (2023)
3.2.1 Market Share of Generative AI in Customer Service by Company Revenue
3.2.2 Top 3 Generative AI in Customer Service Players Market Share in 2023
3.2.3 Top 6 Generative AI in Customer Service Players Market Share in 2023
3.3 Generative AI in Customer Service Market: Overall Company Footprint Analysis
3.3.1 Generative AI in Customer Service Market: Region Footprint
3.3.2 Generative AI in Customer Service Market: Company Product Type Footprint
3.3.3 Generative AI in Customer Service Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 MARKET SIZE SEGMENT BY TYPE
4.1 Global Generative AI in Customer Service Consumption Value and Market Share by Type (2019-2024)
4.2 Global Generative AI in Customer Service Market Forecast by Type (2025-2030)
5 MARKET SIZE SEGMENT BY APPLICATION
5.1 Global Generative AI in Customer Service Consumption Value Market Share by Application (2019-2024)
5.2 Global Generative AI in Customer Service Market Forecast by Application (2025-2030)
6 NORTH AMERICA
6.1 North America Generative AI in Customer Service Consumption Value by Type (2019-2030)
6.2 North America Generative AI in Customer Service Market Size by Application (2019-2030)
6.3 North America Generative AI in Customer Service Market Size by Country
6.3.1 North America Generative AI in Customer Service Consumption Value by Country (2019-2030)
6.3.2 United States Generative AI in Customer Service Market Size and Forecast (2019-2030)
6.3.3 Canada Generative AI in Customer Service Market Size and Forecast (2019-2030)
6.3.4 Mexico Generative AI in Customer Service Market Size and Forecast (2019-2030)
7 EUROPE
7.1 Europe Generative AI in Customer Service Consumption Value by Type (2019-2030)
7.2 Europe Generative AI in Customer Service Consumption Value by Application (2019-2030)
7.3 Europe Generative AI in Customer Service Market Size by Country
7.3.1 Europe Generative AI in Customer Service Consumption Value by Country (2019-2030)
7.3.2 Germany Generative AI in Customer Service Market Size and Forecast (2019-2030)
7.3.3 France Generative AI in Customer Service Market Size and Forecast (2019-2030)
7.3.4 United Kingdom Generative AI in Customer Service Market Size and Forecast (2019-2030)
7.3.5 Russia Generative AI in Customer Service Market Size and Forecast (2019-2030)
7.3.6 Italy Generative AI in Customer Service Market Size and Forecast (2019-2030)
8 ASIA-PACIFIC
8.1 Asia-Pacific Generative AI in Customer Service Consumption Value by Type (2019-2030)
8.2 Asia-Pacific Generative AI in Customer Service Consumption Value by Application (2019-2030)
8.3 Asia-Pacific Generative AI in Customer Service Market Size by Region
8.3.1 Asia-Pacific Generative AI in Customer Service Consumption Value by Region (2019-2030)
8.3.2 China Generative AI in Customer Service Market Size and Forecast (2019-2030)
8.3.3 Japan Generative AI in Customer Service Market Size and Forecast (2019-2030)
8.3.4 South Korea Generative AI in Customer Service Market Size and Forecast (2019-2030)
8.3.5 India Generative AI in Customer Service Market Size and Forecast (2019-2030)
8.3.6 Southeast Asia Generative AI in Customer Service Market Size and Forecast (2019-2030)
8.3.7 Australia Generative AI in Customer Service Market Size and Forecast (2019-2030)
9 SOUTH AMERICA
9.1 South America Generative AI in Customer Service Consumption Value by Type (2019-2030)
9.2 South America Generative AI in Customer Service Consumption Value by Application (2019-2030)
9.3 South America Generative AI in Customer Service Market Size by Country
9.3.1 South America Generative AI in Customer Service Consumption Value by Country (2019-2030)
9.3.2 Brazil Generative AI in Customer Service Market Size and Forecast (2019-2030)
9.3.3 Argentina Generative AI in Customer Service Market Size and Forecast (2019-2030)
10 MIDDLE EAST & AFRICA
10.1 Middle East & Africa Generative AI in Customer Service Consumption Value by Type (2019-2030)
10.2 Middle East & Africa Generative AI in Customer Service Consumption Value by Application (2019-2030)
10.3 Middle East & Africa Generative AI in Customer Service Market Size by Country
10.3.1 Middle East & Africa Generative AI in Customer Service Consumption Value by Country (2019-2030)
10.3.2 Turkey Generative AI in Customer Service Market Size and Forecast (2019-2030)
10.3.3 Saudi Arabia Generative AI in Customer Service Market Size and Forecast (2019-2030)
10.3.4 UAE Generative AI in Customer Service Market Size and Forecast (2019-2030)
11 MARKET DYNAMICS
11.1 Generative AI in Customer Service Market Drivers
11.2 Generative AI in Customer Service Market Restraints
11.3 Generative AI in Customer Service Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 INDUSTRY CHAIN ANALYSIS
12.1 Generative AI in Customer Service Industry Chain
12.2 Generative AI in Customer Service Upstream Analysis
12.3 Generative AI in Customer Service Midstream Analysis
12.4 Generative AI in Customer Service Downstream Analysis
13 RESEARCH FINDINGS AND CONCLUSION
14 APPENDIX
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
LIST OF TABLES
Table 1. Global Generative AI in Customer Service Consumption Value by Type, (USD Million), 2019 & 2023 & 2030
Table 2. Global Generative AI in Customer Service Consumption Value by Application, (USD Million), 2019 & 2023 & 2030
Table 3. Global Generative AI in Customer Service Consumption Value by Region (2019-2024) & (USD Million)
Table 4. Global Generative AI in Customer Service Consumption Value by Region (2025-2030) & (USD Million)
Table 5. Salesforce Company Information, Head Office, and Major Competitors
Table 6. Salesforce Major Business
Table 7. Salesforce Generative AI in Customer Service Product and Solutions
Table 8. Salesforce Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 9. Salesforce Recent Developments and Future Plans
Table 10. Zendesk Company Information, Head Office, and Major Competitors
Table 11. Zendesk Major Business
Table 12. Zendesk Generative AI in Customer Service Product and Solutions
Table 13. Zendesk Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 14. Zendesk Recent Developments and Future Plans
Table 15. Sprinklr Company Information, Head Office, and Major Competitors
Table 16. Sprinklr Major Business
Table 17. Sprinklr Generative AI in Customer Service Product and Solutions
Table 18. Sprinklr Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 19. Google Cloud Company Information, Head Office, and Major Competitors
Table 20. Google Cloud Major Business
Table 21. Google Cloud Generative AI in Customer Service Product and Solutions
Table 22. Google Cloud Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 23. Google Cloud Recent Developments and Future Plans
Table 24. Genesys Company Information, Head Office, and Major Competitors
Table 25. Genesys Major Business
Table 26. Genesys Generative AI in Customer Service Product and Solutions
Table 27. Genesys Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 28. Genesys Recent Developments and Future Plans
Table 29. Verint Company Information, Head Office, and Major Competitors
Table 30. Verint Major Business
Table 31. Verint Generative AI in Customer Service Product and Solutions
Table 32. Verint Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 33. Verint Recent Developments and Future Plans
Table 34. Five9 Company Information, Head Office, and Major Competitors
Table 35. Five9 Major Business
Table 36. Five9 Generative AI in Customer Service Product and Solutions
Table 37. Five9 Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 38. Five9 Recent Developments and Future Plans
Table 39. Amazon Connect Company Information, Head Office, and Major Competitors
Table 40. Amazon Connect Major Business
Table 41. Amazon Connect Generative AI in Customer Service Product and Solutions
Table 42. Amazon Connect Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 43. Amazon Connect Recent Developments and Future Plans
Table 44. Forrester Wave CCaaS Company Information, Head Office, and Major Competitors
Table 45. Forrester Wave CCaaS Major Business
Table 46. Forrester Wave CCaaS Generative AI in Customer Service Product and Solutions
Table 47. Forrester Wave CCaaS Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 48. Forrester Wave CCaaS Recent Developments and Future Plans
Table 49. Twilio Company Information, Head Office, and Major Competitors
Table 50. Twilio Major Business
Table 51. Twilio Generative AI in Customer Service Product and Solutions
Table 52. Twilio Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 53. Twilio Recent Developments and Future Plans
Table 54. Microsoft Company Information, Head Office, and Major Competitors
Table 55. Microsoft Major Business
Table 56. Microsoft Generative AI in Customer Service Product and Solutions
Table 57. Microsoft Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 58. Microsoft Recent Developments and Future Plans
Table 59. Nuance Company Information, Head Office, and Major Competitors
Table 60. Nuance Major Business
Table 61. Nuance Generative AI in Customer Service Product and Solutions
Table 62. Nuance Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 63. Nuance Recent Developments and Future Plans
Table 64. Cognigy Company Information, Head Office, and Major Competitors
Table 65. Cognigy Major Business
Table 66. Cognigy Generative AI in Customer Service Product and Solutions
Table 67. Cognigy Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 68. Cognigy Recent Developments and Future Plans
Table 69. InMoment Company Information, Head Office, and Major Competitors
Table 70. InMoment Major Business
Table 71. InMoment Generative AI in Customer Service Product and Solutions
Table 72. InMoment Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 73. InMoment Recent Developments and Future Plans
Table 74. Cresta Company Information, Head Office, and Major Competitors
Table 75. Cresta Major Business
Table 76. Cresta Generative AI in Customer Service Product and Solutions
Table 77. Cresta Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 78. Cresta Recent Developments and Future Plans
Table 79. Oracle Fusion Service Company Information, Head Office, and Major Competitors
Table 80. Oracle Fusion Service Major Business
Table 81. Oracle Fusion Service Generative AI in Customer Service Product and Solutions
Table 82. Oracle Fusion Service Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 83. Oracle Fusion Service Recent Developments and Future Plans
Table 84. IBM Watson Company Information, Head Office, and Major Competitors
Table 85. IBM Watson Major Business
Table 86. IBM Watson Generative AI in Customer Service Product and Solutions
Table 87. IBM Watson Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 88. IBM Watson Recent Developments and Future Plans
Table 89. LivePerson Company Information, Head Office, and Major Competitors
Table 90. LivePerson Major Business
Table 91. LivePerson Generative AI in Customer Service Product and Solutions
Table 92. LivePerson Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 93. LivePerson Recent Developments and Future Plans
Table 94. Ada CX Company Information, Head Office, and Major Competitors
Table 95. Ada CX Major Business
Table 96. Ada CX Generative AI in Customer Service Product and Solutions
Table 97. Ada CX Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 98. Ada CX Recent Developments and Future Plans
Table 99. SAP CX Company Information, Head Office, and Major Competitors
Table 100. SAP CX Major Business
Table 101. SAP CX Generative AI in Customer Service Product and Solutions
Table 102. SAP CX Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 103. SAP CX Recent Developments and Future Plans
Table 104. Global Generative AI in Customer Service Revenue (USD Million) by Players (2019-2024)
Table 105. Global Generative AI in Customer Service Revenue Share by Players (2019-2024)
Table 106. Breakdown of Generative AI in Customer Service by Company Type (Tier 1, Tier 2, and Tier 3)
Table 107. Market Position of Players in Generative AI in Customer Service, (Tier 1, Tier 2, and Tier 3), Based on Revenue in 2023
Table 108. Head Office of Key Generative AI in Customer Service Players
Table 109. Generative AI in Customer Service Market: Company Product Type Footprint
Table 110. Generative AI in Customer Service Market: Company Product Application Footprint
Table 111. Generative AI in Customer Service New Market Entrants and Barriers to Market Entry
Table 112. Generative AI in Customer Service Mergers, Acquisition, Agreements, and Collaborations
Table 113. Global Generative AI in Customer Service Consumption Value (USD Million) by Type (2019-2024)
Table 114. Global Generative AI in Customer Service Consumption Value Share by Type (2019-2024)
Table 115. Global Generative AI in Customer Service Consumption Value Forecast by Type (2025-2030)
Table 116. Global Generative AI in Customer Service Consumption Value by Application (2019-2024)
Table 117. Global Generative AI in Customer Service Consumption Value Forecast by Application (2025-2030)
Table 118. North America Generative AI in Customer Service Consumption Value by Type (2019-2024) & (USD Million)
Table 119. North America Generative AI in Customer Service Consumption Value by Type (2025-2030) & (USD Million)
Table 120. North America Generative AI in Customer Service Consumption Value by Application (2019-2024) & (USD Million)
Table 121. North America Generative AI in Customer Service Consumption Value by Application (2025-2030) & (USD Million)
Table 122. North America Generative AI in Customer Service Consumption Value by Country (2019-2024) & (USD Million)
Table 123. North America Generative AI in Customer Service Consumption Value by Country (2025-2030) & (USD Million)
Table 124. Europe Generative AI in Customer Service Consumption Value by Type (2019-2024) & (USD Million)
Table 125. Europe Generative AI in Customer Service Consumption Value by Type (2025-2030) & (USD Million)
Table 126. Europe Generative AI in Customer Service Consumption Value by Application (2019-2024) & (USD Million)
Table 127. Europe Generative AI in Customer Service Consumption Value by Application (2025-2030) & (USD Million)
Table 128. Europe Generative AI in Customer Service Consumption Value by Country (2019-2024) & (USD Million)
Table 129. Europe Generative AI in Customer Service Consumption Value by Country (2025-2030) & (USD Million)
Table 130. Asia-Pacific Generative AI in Customer Service Consumption Value by Type (2019-2024) & (USD Million)
Table 131. Asia-Pacific Generative AI in Customer Service Consumption Value by Type (2025-2030) & (USD Million)
Table 132. Asia-Pacific Generative AI in Customer Service Consumption Value by Application (2019-2024) & (USD Million)
Table 133. Asia-Pacific Generative AI in Customer Service Consumption Value by Application (2025-2030) & (USD Million)
Table 134. Asia-Pacific Generative AI in Customer Service Consumption Value by Region (2019-2024) & (USD Million)
Table 135. Asia-Pacific Generative AI in Customer Service Consumption Value by Region (2025-2030) & (USD Million)
Table 136. South America Generative AI in Customer Service Consumption Value by Type (2019-2024) & (USD Million)
Table 137. South America Generative AI in Customer Service Consumption Value by Type (2025-2030) & (USD Million)
Table 138. South America Generative AI in Customer Service Consumption Value by Application (2019-2024) & (USD Million)
Table 139. South America Generative AI in Customer Service Consumption Value by Application (2025-2030) & (USD Million)
Table 140. South America Generative AI in Customer Service Consumption Value by Country (2019-2024) & (USD Million)
Table 141. South America Generative AI in Customer Service Consumption Value by Country (2025-2030) & (USD Million)
Table 142. Middle East & Africa Generative AI in Customer Service Consumption Value by Type (2019-2024) & (USD Million)
Table 143. Middle East & Africa Generative AI in Customer Service Consumption Value by Type (2025-2030) & (USD Million)
Table 144. Middle East & Africa Generative AI in Customer Service Consumption Value by Application (2019-2024) & (USD Million)
Table 145. Middle East & Africa Generative AI in Customer Service Consumption Value by Application (2025-2030) & (USD Million)
Table 146. Middle East & Africa Generative AI in Customer Service Consumption Value by Country (2019-2024) & (USD Million)
Table 147. Middle East & Africa Generative AI in Customer Service Consumption Value by Country (2025-2030) & (USD Million)
Table 148. Global Key Players of Generative AI in Customer Service Upstream (Raw Materials)
Table 149. Global Generative AI in Customer Service Typical Customers
Table 1. Global Generative AI in Customer Service Consumption Value by Type, (USD Million), 2019 & 2023 & 2030
Table 2. Global Generative AI in Customer Service Consumption Value by Application, (USD Million), 2019 & 2023 & 2030
Table 3. Global Generative AI in Customer Service Consumption Value by Region (2019-2024) & (USD Million)
Table 4. Global Generative AI in Customer Service Consumption Value by Region (2025-2030) & (USD Million)
Table 5. Salesforce Company Information, Head Office, and Major Competitors
Table 6. Salesforce Major Business
Table 7. Salesforce Generative AI in Customer Service Product and Solutions
Table 8. Salesforce Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 9. Salesforce Recent Developments and Future Plans
Table 10. Zendesk Company Information, Head Office, and Major Competitors
Table 11. Zendesk Major Business
Table 12. Zendesk Generative AI in Customer Service Product and Solutions
Table 13. Zendesk Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 14. Zendesk Recent Developments and Future Plans
Table 15. Sprinklr Company Information, Head Office, and Major Competitors
Table 16. Sprinklr Major Business
Table 17. Sprinklr Generative AI in Customer Service Product and Solutions
Table 18. Sprinklr Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 19. Google Cloud Company Information, Head Office, and Major Competitors
Table 20. Google Cloud Major Business
Table 21. Google Cloud Generative AI in Customer Service Product and Solutions
Table 22. Google Cloud Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 23. Google Cloud Recent Developments and Future Plans
Table 24. Genesys Company Information, Head Office, and Major Competitors
Table 25. Genesys Major Business
Table 26. Genesys Generative AI in Customer Service Product and Solutions
Table 27. Genesys Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 28. Genesys Recent Developments and Future Plans
Table 29. Verint Company Information, Head Office, and Major Competitors
Table 30. Verint Major Business
Table 31. Verint Generative AI in Customer Service Product and Solutions
Table 32. Verint Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 33. Verint Recent Developments and Future Plans
Table 34. Five9 Company Information, Head Office, and Major Competitors
Table 35. Five9 Major Business
Table 36. Five9 Generative AI in Customer Service Product and Solutions
Table 37. Five9 Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 38. Five9 Recent Developments and Future Plans
Table 39. Amazon Connect Company Information, Head Office, and Major Competitors
Table 40. Amazon Connect Major Business
Table 41. Amazon Connect Generative AI in Customer Service Product and Solutions
Table 42. Amazon Connect Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 43. Amazon Connect Recent Developments and Future Plans
Table 44. Forrester Wave CCaaS Company Information, Head Office, and Major Competitors
Table 45. Forrester Wave CCaaS Major Business
Table 46. Forrester Wave CCaaS Generative AI in Customer Service Product and Solutions
Table 47. Forrester Wave CCaaS Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 48. Forrester Wave CCaaS Recent Developments and Future Plans
Table 49. Twilio Company Information, Head Office, and Major Competitors
Table 50. Twilio Major Business
Table 51. Twilio Generative AI in Customer Service Product and Solutions
Table 52. Twilio Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 53. Twilio Recent Developments and Future Plans
Table 54. Microsoft Company Information, Head Office, and Major Competitors
Table 55. Microsoft Major Business
Table 56. Microsoft Generative AI in Customer Service Product and Solutions
Table 57. Microsoft Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 58. Microsoft Recent Developments and Future Plans
Table 59. Nuance Company Information, Head Office, and Major Competitors
Table 60. Nuance Major Business
Table 61. Nuance Generative AI in Customer Service Product and Solutions
Table 62. Nuance Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 63. Nuance Recent Developments and Future Plans
Table 64. Cognigy Company Information, Head Office, and Major Competitors
Table 65. Cognigy Major Business
Table 66. Cognigy Generative AI in Customer Service Product and Solutions
Table 67. Cognigy Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 68. Cognigy Recent Developments and Future Plans
Table 69. InMoment Company Information, Head Office, and Major Competitors
Table 70. InMoment Major Business
Table 71. InMoment Generative AI in Customer Service Product and Solutions
Table 72. InMoment Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 73. InMoment Recent Developments and Future Plans
Table 74. Cresta Company Information, Head Office, and Major Competitors
Table 75. Cresta Major Business
Table 76. Cresta Generative AI in Customer Service Product and Solutions
Table 77. Cresta Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 78. Cresta Recent Developments and Future Plans
Table 79. Oracle Fusion Service Company Information, Head Office, and Major Competitors
Table 80. Oracle Fusion Service Major Business
Table 81. Oracle Fusion Service Generative AI in Customer Service Product and Solutions
Table 82. Oracle Fusion Service Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 83. Oracle Fusion Service Recent Developments and Future Plans
Table 84. IBM Watson Company Information, Head Office, and Major Competitors
Table 85. IBM Watson Major Business
Table 86. IBM Watson Generative AI in Customer Service Product and Solutions
Table 87. IBM Watson Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 88. IBM Watson Recent Developments and Future Plans
Table 89. LivePerson Company Information, Head Office, and Major Competitors
Table 90. LivePerson Major Business
Table 91. LivePerson Generative AI in Customer Service Product and Solutions
Table 92. LivePerson Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 93. LivePerson Recent Developments and Future Plans
Table 94. Ada CX Company Information, Head Office, and Major Competitors
Table 95. Ada CX Major Business
Table 96. Ada CX Generative AI in Customer Service Product and Solutions
Table 97. Ada CX Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 98. Ada CX Recent Developments and Future Plans
Table 99. SAP CX Company Information, Head Office, and Major Competitors
Table 100. SAP CX Major Business
Table 101. SAP CX Generative AI in Customer Service Product and Solutions
Table 102. SAP CX Generative AI in Customer Service Revenue (USD Million), Gross Margin and Market Share (2019-2024)
Table 103. SAP CX Recent Developments and Future Plans
Table 104. Global Generative AI in Customer Service Revenue (USD Million) by Players (2019-2024)
Table 105. Global Generative AI in Customer Service Revenue Share by Players (2019-2024)
Table 106. Breakdown of Generative AI in Customer Service by Company Type (Tier 1, Tier 2, and Tier 3)
Table 107. Market Position of Players in Generative AI in Customer Service, (Tier 1, Tier 2, and Tier 3), Based on Revenue in 2023
Table 108. Head Office of Key Generative AI in Customer Service Players
Table 109. Generative AI in Customer Service Market: Company Product Type Footprint
Table 110. Generative AI in Customer Service Market: Company Product Application Footprint
Table 111. Generative AI in Customer Service New Market Entrants and Barriers to Market Entry
Table 112. Generative AI in Customer Service Mergers, Acquisition, Agreements, and Collaborations
Table 113. Global Generative AI in Customer Service Consumption Value (USD Million) by Type (2019-2024)
Table 114. Global Generative AI in Customer Service Consumption Value Share by Type (2019-2024)
Table 115. Global Generative AI in Customer Service Consumption Value Forecast by Type (2025-2030)
Table 116. Global Generative AI in Customer Service Consumption Value by Application (2019-2024)
Table 117. Global Generative AI in Customer Service Consumption Value Forecast by Application (2025-2030)
Table 118. North America Generative AI in Customer Service Consumption Value by Type (2019-2024) & (USD Million)
Table 119. North America Generative AI in Customer Service Consumption Value by Type (2025-2030) & (USD Million)
Table 120. North America Generative AI in Customer Service Consumption Value by Application (2019-2024) & (USD Million)
Table 121. North America Generative AI in Customer Service Consumption Value by Application (2025-2030) & (USD Million)
Table 122. North America Generative AI in Customer Service Consumption Value by Country (2019-2024) & (USD Million)
Table 123. North America Generative AI in Customer Service Consumption Value by Country (2025-2030) & (USD Million)
Table 124. Europe Generative AI in Customer Service Consumption Value by Type (2019-2024) & (USD Million)
Table 125. Europe Generative AI in Customer Service Consumption Value by Type (2025-2030) & (USD Million)
Table 126. Europe Generative AI in Customer Service Consumption Value by Application (2019-2024) & (USD Million)
Table 127. Europe Generative AI in Customer Service Consumption Value by Application (2025-2030) & (USD Million)
Table 128. Europe Generative AI in Customer Service Consumption Value by Country (2019-2024) & (USD Million)
Table 129. Europe Generative AI in Customer Service Consumption Value by Country (2025-2030) & (USD Million)
Table 130. Asia-Pacific Generative AI in Customer Service Consumption Value by Type (2019-2024) & (USD Million)
Table 131. Asia-Pacific Generative AI in Customer Service Consumption Value by Type (2025-2030) & (USD Million)
Table 132. Asia-Pacific Generative AI in Customer Service Consumption Value by Application (2019-2024) & (USD Million)
Table 133. Asia-Pacific Generative AI in Customer Service Consumption Value by Application (2025-2030) & (USD Million)
Table 134. Asia-Pacific Generative AI in Customer Service Consumption Value by Region (2019-2024) & (USD Million)
Table 135. Asia-Pacific Generative AI in Customer Service Consumption Value by Region (2025-2030) & (USD Million)
Table 136. South America Generative AI in Customer Service Consumption Value by Type (2019-2024) & (USD Million)
Table 137. South America Generative AI in Customer Service Consumption Value by Type (2025-2030) & (USD Million)
Table 138. South America Generative AI in Customer Service Consumption Value by Application (2019-2024) & (USD Million)
Table 139. South America Generative AI in Customer Service Consumption Value by Application (2025-2030) & (USD Million)
Table 140. South America Generative AI in Customer Service Consumption Value by Country (2019-2024) & (USD Million)
Table 141. South America Generative AI in Customer Service Consumption Value by Country (2025-2030) & (USD Million)
Table 142. Middle East & Africa Generative AI in Customer Service Consumption Value by Type (2019-2024) & (USD Million)
Table 143. Middle East & Africa Generative AI in Customer Service Consumption Value by Type (2025-2030) & (USD Million)
Table 144. Middle East & Africa Generative AI in Customer Service Consumption Value by Application (2019-2024) & (USD Million)
Table 145. Middle East & Africa Generative AI in Customer Service Consumption Value by Application (2025-2030) & (USD Million)
Table 146. Middle East & Africa Generative AI in Customer Service Consumption Value by Country (2019-2024) & (USD Million)
Table 147. Middle East & Africa Generative AI in Customer Service Consumption Value by Country (2025-2030) & (USD Million)
Table 148. Global Key Players of Generative AI in Customer Service Upstream (Raw Materials)
Table 149. Global Generative AI in Customer Service Typical Customers
LIST OF FIGURES
Figure 1. Generative AI in Customer Service Picture
Figure 2. Global Generative AI in Customer Service Consumption Value by Type, (USD Million), 2019 & 2023 & 2030
Figure 3. Global Generative AI in Customer Service Consumption Value Market Share by Type in 2023
Figure 4. On-Premises
Figure 5. Cloud-based
Figure 6. Global Generative AI in Customer Service Consumption Value by Application, (USD Million), 2019 & 2023 & 2030
Figure 7. Generative AI in Customer Service Consumption Value Market Share by Application in 2023
Figure 8. Chatbots and Virtual Assistants Systems Picture
Figure 9. Natural Language Processing (NLP) Systems Picture
Figure 10. Automated Email Response Systems Picture
Figure 11. Interactive Voice Response (IVR) Systems Picture
Figure 12. Others Picture
Figure 13. Global Generative AI in Customer Service Consumption Value, (USD Million): 2019 & 2023 & 2030
Figure 14. Global Generative AI in Customer Service Consumption Value and Forecast (2019-2030) & (USD Million)
Figure 15. Global Market Generative AI in Customer Service Consumption Value (USD Million) Comparison by Region (2019 VS 2023 VS 2030)
Figure 16. Global Generative AI in Customer Service Consumption Value Market Share by Region (2019-2030)
Figure 17. Global Generative AI in Customer Service Consumption Value Market Share by Region in 2023
Figure 18. North America Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 19. Europe Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 20. Asia-Pacific Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 21. South America Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 22. Middle East & Africa Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 23. Company Three Recent Developments and Future Plans
Figure 24. Global Generative AI in Customer Service Revenue Share by Players in 2023
Figure 25. Generative AI in Customer Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3) in 2023
Figure 26. Market Share of Generative AI in Customer Service by Player Revenue in 2023
Figure 27. Top 3 Generative AI in Customer Service Players Market Share in 2023
Figure 28. Top 6 Generative AI in Customer Service Players Market Share in 2023
Figure 29. Global Generative AI in Customer Service Consumption Value Share by Type (2019-2024)
Figure 30. Global Generative AI in Customer Service Market Share Forecast by Type (2025-2030)
Figure 31. Global Generative AI in Customer Service Consumption Value Share by Application (2019-2024)
Figure 32. Global Generative AI in Customer Service Market Share Forecast by Application (2025-2030)
Figure 33. North America Generative AI in Customer Service Consumption Value Market Share by Type (2019-2030)
Figure 34. North America Generative AI in Customer Service Consumption Value Market Share by Application (2019-2030)
Figure 35. North America Generative AI in Customer Service Consumption Value Market Share by Country (2019-2030)
Figure 36. United States Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 37. Canada Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 38. Mexico Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 39. Europe Generative AI in Customer Service Consumption Value Market Share by Type (2019-2030)
Figure 40. Europe Generative AI in Customer Service Consumption Value Market Share by Application (2019-2030)
Figure 41. Europe Generative AI in Customer Service Consumption Value Market Share by Country (2019-2030)
Figure 42. Germany Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 43. France Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 44. United Kingdom Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 45. Russia Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 46. Italy Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 47. Asia-Pacific Generative AI in Customer Service Consumption Value Market Share by Type (2019-2030)
Figure 48. Asia-Pacific Generative AI in Customer Service Consumption Value Market Share by Application (2019-2030)
Figure 49. Asia-Pacific Generative AI in Customer Service Consumption Value Market Share by Region (2019-2030)
Figure 50. China Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 51. Japan Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 52. South Korea Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 53. India Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 54. Southeast Asia Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 55. Australia Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 56. South America Generative AI in Customer Service Consumption Value Market Share by Type (2019-2030)
Figure 57. South America Generative AI in Customer Service Consumption Value Market Share by Application (2019-2030)
Figure 58. South America Generative AI in Customer Service Consumption Value Market Share by Country (2019-2030)
Figure 59. Brazil Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 60. Argentina Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 61. Middle East & Africa Generative AI in Customer Service Consumption Value Market Share by Type (2019-2030)
Figure 62. Middle East & Africa Generative AI in Customer Service Consumption Value Market Share by Application (2019-2030)
Figure 63. Middle East & Africa Generative AI in Customer Service Consumption Value Market Share by Country (2019-2030)
Figure 64. Turkey Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 65. Saudi Arabia Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 66. UAE Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 67. Generative AI in Customer Service Market Drivers
Figure 68. Generative AI in Customer Service Market Restraints
Figure 69. Generative AI in Customer Service Market Trends
Figure 70. Porters Five Forces Analysis
Figure 71. Generative AI in Customer Service Industrial Chain
Figure 72. Methodology
Figure 73. Research Process and Data Source
Figure 1. Generative AI in Customer Service Picture
Figure 2. Global Generative AI in Customer Service Consumption Value by Type, (USD Million), 2019 & 2023 & 2030
Figure 3. Global Generative AI in Customer Service Consumption Value Market Share by Type in 2023
Figure 4. On-Premises
Figure 5. Cloud-based
Figure 6. Global Generative AI in Customer Service Consumption Value by Application, (USD Million), 2019 & 2023 & 2030
Figure 7. Generative AI in Customer Service Consumption Value Market Share by Application in 2023
Figure 8. Chatbots and Virtual Assistants Systems Picture
Figure 9. Natural Language Processing (NLP) Systems Picture
Figure 10. Automated Email Response Systems Picture
Figure 11. Interactive Voice Response (IVR) Systems Picture
Figure 12. Others Picture
Figure 13. Global Generative AI in Customer Service Consumption Value, (USD Million): 2019 & 2023 & 2030
Figure 14. Global Generative AI in Customer Service Consumption Value and Forecast (2019-2030) & (USD Million)
Figure 15. Global Market Generative AI in Customer Service Consumption Value (USD Million) Comparison by Region (2019 VS 2023 VS 2030)
Figure 16. Global Generative AI in Customer Service Consumption Value Market Share by Region (2019-2030)
Figure 17. Global Generative AI in Customer Service Consumption Value Market Share by Region in 2023
Figure 18. North America Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 19. Europe Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 20. Asia-Pacific Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 21. South America Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 22. Middle East & Africa Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 23. Company Three Recent Developments and Future Plans
Figure 24. Global Generative AI in Customer Service Revenue Share by Players in 2023
Figure 25. Generative AI in Customer Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3) in 2023
Figure 26. Market Share of Generative AI in Customer Service by Player Revenue in 2023
Figure 27. Top 3 Generative AI in Customer Service Players Market Share in 2023
Figure 28. Top 6 Generative AI in Customer Service Players Market Share in 2023
Figure 29. Global Generative AI in Customer Service Consumption Value Share by Type (2019-2024)
Figure 30. Global Generative AI in Customer Service Market Share Forecast by Type (2025-2030)
Figure 31. Global Generative AI in Customer Service Consumption Value Share by Application (2019-2024)
Figure 32. Global Generative AI in Customer Service Market Share Forecast by Application (2025-2030)
Figure 33. North America Generative AI in Customer Service Consumption Value Market Share by Type (2019-2030)
Figure 34. North America Generative AI in Customer Service Consumption Value Market Share by Application (2019-2030)
Figure 35. North America Generative AI in Customer Service Consumption Value Market Share by Country (2019-2030)
Figure 36. United States Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 37. Canada Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 38. Mexico Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 39. Europe Generative AI in Customer Service Consumption Value Market Share by Type (2019-2030)
Figure 40. Europe Generative AI in Customer Service Consumption Value Market Share by Application (2019-2030)
Figure 41. Europe Generative AI in Customer Service Consumption Value Market Share by Country (2019-2030)
Figure 42. Germany Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 43. France Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 44. United Kingdom Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 45. Russia Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 46. Italy Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 47. Asia-Pacific Generative AI in Customer Service Consumption Value Market Share by Type (2019-2030)
Figure 48. Asia-Pacific Generative AI in Customer Service Consumption Value Market Share by Application (2019-2030)
Figure 49. Asia-Pacific Generative AI in Customer Service Consumption Value Market Share by Region (2019-2030)
Figure 50. China Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 51. Japan Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 52. South Korea Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 53. India Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 54. Southeast Asia Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 55. Australia Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 56. South America Generative AI in Customer Service Consumption Value Market Share by Type (2019-2030)
Figure 57. South America Generative AI in Customer Service Consumption Value Market Share by Application (2019-2030)
Figure 58. South America Generative AI in Customer Service Consumption Value Market Share by Country (2019-2030)
Figure 59. Brazil Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 60. Argentina Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 61. Middle East & Africa Generative AI in Customer Service Consumption Value Market Share by Type (2019-2030)
Figure 62. Middle East & Africa Generative AI in Customer Service Consumption Value Market Share by Application (2019-2030)
Figure 63. Middle East & Africa Generative AI in Customer Service Consumption Value Market Share by Country (2019-2030)
Figure 64. Turkey Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 65. Saudi Arabia Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 66. UAE Generative AI in Customer Service Consumption Value (2019-2030) & (USD Million)
Figure 67. Generative AI in Customer Service Market Drivers
Figure 68. Generative AI in Customer Service Market Restraints
Figure 69. Generative AI in Customer Service Market Trends
Figure 70. Porters Five Forces Analysis
Figure 71. Generative AI in Customer Service Industrial Chain
Figure 72. Methodology
Figure 73. Research Process and Data Source
