Global Customer Relationship Management Market Size, Status and Forecast 2020-2026

May 2020 | 95 pages | ID: GBEF4FE3C3DBEN
QYResearch

Abstracts

This report focuses on the global Customer Relationship Management status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Relationship Management development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study

• Salesforce
• Oracle
• SAP
• Adobe Systems
• Genesys Telecommunications Laboratories
• Microsoft
• Nice Systems
• Verint Systems Inc.
• Pegasystems
• IQVIA

Market segment by Type, the product can be split into

• On-premise
• Cloud

Market segment by Application, split into

• BFSI
• Retail
• Healthcare
• IT & Telecom
• Discrete Manufacturing
• Government & Education
• Others

Market segment by Regions/Countries, this report covers

• North America
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America

The study objectives of this report are:

• To analyze global Customer Relationship Management status, future forecast, growth opportunity, key market and key players.
• To present the Customer Relationship Management development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Customer Relationship Management are as follows:

• History Year: 2015-2019
• Base Year: 2019
• Estimated Year: 2020
• Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Contents

1 REPORT OVERVIEW

1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Relationship Management Revenue
1.4 Market Analysis by Type
  1.4.1 Global Customer Relationship Management Market Size Growth Rate by Type: 2020 VS 2026
  1.4.2 On-premise
  1.4.3 Cloud
1.5 Market by Application
  1.5.1 Global Customer Relationship Management Market Share by Application: 2020 VS 2026
  1.5.2 BFSI
  1.5.3 Retail
  1.5.4 Healthcare
  1.5.5 IT & Telecom
  1.5.6 Discrete Manufacturing
  1.5.7 Government & Education
  1.5.8 Others
1.6 Study Objectives
1.7 Years Considered

2 GLOBAL GROWTH TRENDS BY REGIONS

2.1 Customer Relationship Management Market Perspective (2015-2026)
2.2 Customer Relationship Management Growth Trends by Regions
  2.2.1 Customer Relationship Management Market Size by Regions: 2015 VS 2020 VS 2026
  2.2.2 Customer Relationship Management Historic Market Share by Regions (2015-2020)
  2.2.3 Customer Relationship Management Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
  2.3.1 Market Top Trends
  2.3.2 Market Drivers
  2.3.3 Market Challenges
  2.3.4 Porter’s Five Forces Analysis
  2.3.5 Customer Relationship Management Market Growth Strategy
  2.3.6 Primary Interviews with Key Customer Relationship Management Players (Opinion Leaders)

3 COMPETITION LANDSCAPE BY KEY PLAYERS

3.1 Global Top Customer Relationship Management Players by Market Size
  3.1.1 Global Top Customer Relationship Management Players by Revenue (2015-2020)
  3.1.2 Global Customer Relationship Management Revenue Market Share by Players (2015-2020)
  3.1.3 Global Customer Relationship Management Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Relationship Management Market Concentration Ratio
  3.2.1 Global Customer Relationship Management Market Concentration Ratio (CR5 and HHI)
  3.2.2 Global Top 10 and Top 5 Companies by Customer Relationship Management Revenue in 2019
3.3 Customer Relationship Management Key Players Head office and Area Served
3.4 Key Players Customer Relationship Management Product Solution and Service
3.5 Date of Enter into Customer Relationship Management Market
3.6 Mergers & Acquisitions, Expansion Plans

4 BREAKDOWN DATA BY TYPE (2015-2026)

4.1 Global Customer Relationship Management Historic Market Size by Type (2015-2020)
4.2 Global Customer Relationship Management Forecasted Market Size by Type (2021-2026)

5 CUSTOMER RELATIONSHIP MANAGEMENT BREAKDOWN DATA BY APPLICATION (2015-2026)

5.1 Global Customer Relationship Management Market Size by Application (2015-2020)
5.2 Global Customer Relationship Management Forecasted Market Size by Application (2021-2026)

6 NORTH AMERICA

6.1 North America Customer Relationship Management Market Size (2015-2020)
6.2 Customer Relationship Management Key Players in North America (2019-2020)
6.3 North America Customer Relationship Management Market Size by Type (2015-2020)
6.4 North America Customer Relationship Management Market Size by Application (2015-2020)

7 EUROPE

7.1 Europe Customer Relationship Management Market Size (2015-2020)
7.2 Customer Relationship Management Key Players in Europe (2019-2020)
7.3 Europe Customer Relationship Management Market Size by Type (2015-2020)
7.4 Europe Customer Relationship Management Market Size by Application (2015-2020)

8 CHINA

8.1 China Customer Relationship Management Market Size (2015-2020)
8.2 Customer Relationship Management Key Players in China (2019-2020)
8.3 China Customer Relationship Management Market Size by Type (2015-2020)
8.4 China Customer Relationship Management Market Size by Application (2015-2020)

9 JAPAN

9.1 Japan Customer Relationship Management Market Size (2015-2020)
9.2 Customer Relationship Management Key Players in Japan (2019-2020)
9.3 Japan Customer Relationship Management Market Size by Type (2015-2020)
9.4 Japan Customer Relationship Management Market Size by Application (2015-2020)

10 SOUTHEAST ASIA

10.1 Southeast Asia Customer Relationship Management Market Size (2015-2020)
10.2 Customer Relationship Management Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Customer Relationship Management Market Size by Type (2015-2020)
10.4 Southeast Asia Customer Relationship Management Market Size by Application (2015-2020)

11 INDIA

11.1 India Customer Relationship Management Market Size (2015-2020)
11.2 Customer Relationship Management Key Players in India (2019-2020)
11.3 India Customer Relationship Management Market Size by Type (2015-2020)
11.4 India Customer Relationship Management Market Size by Application (2015-2020)

12 CENTRAL & SOUTH AMERICA

12.1 Central & South America Customer Relationship Management Market Size (2015-2020)
12.2 Customer Relationship Management Key Players in Central & South America (2019-2020)
12.3 Central & South America Customer Relationship Management Market Size by Type (2015-2020)
12.4 Central & South America Customer Relationship Management Market Size by Application (2015-2020)

13 KEY PLAYERS PROFILES

13.1 Salesforce
  13.1.1 Salesforce Company Details
  13.1.2 Salesforce Business Overview and Its Total Revenue
  13.1.3 Salesforce Customer Relationship Management Introduction
  13.1.4 Salesforce Revenue in Customer Relationship Management Business (2015-2020))
  13.1.5 Salesforce Recent Development
13.2 Oracle
  13.2.1 Oracle Company Details
  13.2.2 Oracle Business Overview and Its Total Revenue
  13.2.3 Oracle Customer Relationship Management Introduction
  13.2.4 Oracle Revenue in Customer Relationship Management Business (2015-2020)
  13.2.5 Oracle Recent Development
13.3 SAP
  13.3.1 SAP Company Details
  13.3.2 SAP Business Overview and Its Total Revenue
  13.3.3 SAP Customer Relationship Management Introduction
  13.3.4 SAP Revenue in Customer Relationship Management Business (2015-2020)
  13.3.5 SAP Recent Development
13.4 Adobe Systems
  13.4.1 Adobe Systems Company Details
  13.4.2 Adobe Systems Business Overview and Its Total Revenue
  13.4.3 Adobe Systems Customer Relationship Management Introduction
  13.4.4 Adobe Systems Revenue in Customer Relationship Management Business (2015-2020)
  13.4.5 Adobe Systems Recent Development
13.5 Genesys Telecommunications Laboratories
  13.5.1 Genesys Telecommunications Laboratories Company Details
  13.5.2 Genesys Telecommunications Laboratories Business Overview and Its Total Revenue
  13.5.3 Genesys Telecommunications Laboratories Customer Relationship Management Introduction
  13.5.4 Genesys Telecommunications Laboratories Revenue in Customer Relationship Management Business (2015-2020)
  13.5.5 Genesys Telecommunications Laboratories Recent Development
13.6 Microsoft
  13.6.1 Microsoft Company Details
  13.6.2 Microsoft Business Overview and Its Total Revenue
  13.6.3 Microsoft Customer Relationship Management Introduction
  13.6.4 Microsoft Revenue in Customer Relationship Management Business (2015-2020)
  13.6.5 Microsoft Recent Development
13.7 Nice Systems
  13.7.1 Nice Systems Company Details
  13.7.2 Nice Systems Business Overview and Its Total Revenue
  13.7.3 Nice Systems Customer Relationship Management Introduction
  13.7.4 Nice Systems Revenue in Customer Relationship Management Business (2015-2020)
  13.7.5 Nice Systems Recent Development
13.8 Verint Systems Inc.
  13.8.1 Verint Systems Inc. Company Details
  13.8.2 Verint Systems Inc. Business Overview and Its Total Revenue
  13.8.3 Verint Systems Inc. Customer Relationship Management Introduction
  13.8.4 Verint Systems Inc. Revenue in Customer Relationship Management Business (2015-2020)
  13.8.5 Verint Systems Inc. Recent Development
13.9 Pegasystems
  13.9.1 Pegasystems Company Details
  13.9.2 Pegasystems Business Overview and Its Total Revenue
  13.9.3 Pegasystems Customer Relationship Management Introduction
  13.9.4 Pegasystems Revenue in Customer Relationship Management Business (2015-2020)
  13.9.5 Pegasystems Recent Development
13.10 IQVIA
  13.10.1 IQVIA Company Details
  13.10.2 IQVIA Business Overview and Its Total Revenue
  13.10.3 IQVIA Customer Relationship Management Introduction
  13.10.4 IQVIA Revenue in Customer Relationship Management Business (2015-2020)
  13.10.5 IQVIA Recent Development

14 ANALYST'S VIEWPOINTS/CONCLUSIONS

15 APPENDIX

15.1 Research Methodology
  15.1.1 Methodology/Research Approach
  15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details

List Of Tables

LIST OF TABLES

Table 1. Customer Relationship Management Key Market Segments
Table 2. Key Players Covered: Ranking by Customer Relationship Management Revenue
Table 3. Ranking of Global Top Customer Relationship Management Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Customer Relationship Management Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of On-premise
Table 6. Key Players of Cloud
Table 7. Global Customer Relationship Management Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 8. Global Customer Relationship Management Market Size by Regions (US$ Million): 2020 VS 2026
Table 9. Global Customer Relationship Management Market Size by Regions (2015-2020) (US$ Million)
Table 10. Global Customer Relationship Management Market Share by Regions (2015-2020)
Table 11. Global Customer Relationship Management Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 12. Global Customer Relationship Management Market Share by Regions (2021-2026)
Table 13. Market Top Trends
Table 14. Key Drivers: Impact Analysis
Table 15. Key Challenges
Table 16. Customer Relationship Management Market Growth Strategy
Table 17. Main Points Interviewed from Key Customer Relationship Management Players
Table 18. Global Customer Relationship Management Revenue by Players (2015-2020) (Million US$)
Table 19. Global Customer Relationship Management Market Share by Players (2015-2020)
Table 20. Global Top Customer Relationship Management Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management as of 2019)
Table 21. Global Customer Relationship Management by Players Market Concentration Ratio (CR5 and HHI)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Customer Relationship Management Product Solution and Service
Table 24. Date of Enter into Customer Relationship Management Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global Customer Relationship Management Market Size by Type (2015-2020) (Million US$)
Table 27. Global Customer Relationship Management Market Size Share by Type (2015-2020)
Table 28. Global Customer Relationship Management Revenue Market Share by Type (2021-2026)
Table 29. Global Customer Relationship Management Market Size Share by Application (2015-2020)
Table 30. Global Customer Relationship Management Market Size by Application (2015-2020) (Million US$)
Table 31. Global Customer Relationship Management Market Size Share by Application (2021-2026)
Table 32. North America Key Players Customer Relationship Management Revenue (2019-2020) (Million US$)
Table 33. North America Key Players Customer Relationship Management Market Share (2019-2020)
Table 34. North America Customer Relationship Management Market Size by Type (2015-2020) (Million US$)
Table 35. North America Customer Relationship Management Market Share by Type (2015-2020)
Table 36. North America Customer Relationship Management Market Size by Application (2015-2020) (Million US$)
Table 37. North America Customer Relationship Management Market Share by Application (2015-2020)
Table 38. Europe Key Players Customer Relationship Management Revenue (2019-2020) (Million US$)
Table 39. Europe Key Players Customer Relationship Management Market Share (2019-2020)
Table 40. Europe Customer Relationship Management Market Size by Type (2015-2020) (Million US$)
Table 41. Europe Customer Relationship Management Market Share by Type (2015-2020)
Table 42. Europe Customer Relationship Management Market Size by Application (2015-2020) (Million US$)
Table 43. Europe Customer Relationship Management Market Share by Application (2015-2020)
Table 44. China Key Players Customer Relationship Management Revenue (2019-2020) (Million US$)
Table 45. China Key Players Customer Relationship Management Market Share (2019-2020)
Table 46. China Customer Relationship Management Market Size by Type (2015-2020) (Million US$)
Table 47. China Customer Relationship Management Market Share by Type (2015-2020)
Table 48. China Customer Relationship Management Market Size by Application (2015-2020) (Million US$)
Table 49. China Customer Relationship Management Market Share by Application (2015-2020)
Table 50. Japan Key Players Customer Relationship Management Revenue (2019-2020) (Million US$)
Table 51. Japan Key Players Customer Relationship Management Market Share (2019-2020)
Table 52. Japan Customer Relationship Management Market Size by Type (2015-2020) (Million US$)
Table 53. Japan Customer Relationship Management Market Share by Type (2015-2020)
Table 54. Japan Customer Relationship Management Market Size by Application (2015-2020) (Million US$)
Table 55. Japan Customer Relationship Management Market Share by Application (2015-2020)
Table 56. Southeast Asia Key Players Customer Relationship Management Revenue (2019-2020) (Million US$)
Table 57. Southeast Asia Key Players Customer Relationship Management Market Share (2019-2020)
Table 58. Southeast Asia Customer Relationship Management Market Size by Type (2015-2020) (Million US$)
Table 59. Southeast Asia Customer Relationship Management Market Share by Type (2015-2020)
Table 60. Southeast Asia Customer Relationship Management Market Size by Application (2015-2020) (Million US$)
Table 61. Southeast Asia Customer Relationship Management Market Share by Application (2015-2020)
Table 62. India Key Players Customer Relationship Management Revenue (2019-2020) (Million US$)
Table 63. India Key Players Customer Relationship Management Market Share (2019-2020)
Table 64. India Customer Relationship Management Market Size by Type (2015-2020) (Million US$)
Table 65. India Customer Relationship Management Market Share by Type (2015-2020)
Table 66. India Customer Relationship Management Market Size by Application (2015-2020) (Million US$)
Table 67. India Customer Relationship Management Market Share by Application (2015-2020)
Table 68. Central & South America Key Players Customer Relationship Management Revenue (2019-2020) (Million US$)
Table 69. Central & South America Key Players Customer Relationship Management Market Share (2019-2020)
Table 70. Central & South America Customer Relationship Management Market Size by Type (2015-2020) (Million US$)
Table 71. Central & South America Customer Relationship Management Market Share by Type (2015-2020)
Table 72. Central & South America Customer Relationship Management Market Size by Application (2015-2020) (Million US$)
Table 73. Central & South America Customer Relationship Management Market Share by Application (2015-2020)
Table 74. Salesforce Company Details
Table 75. Salesforce Business Overview
Table 76. Salesforce Product
Table 77. Salesforce Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
Table 78. Salesforce Recent Development
Table 79. Oracle Company Details
Table 80. Oracle Business Overview
Table 81. Oracle Product
Table 82. Oracle Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
Table 83. Oracle Recent Development
Table 84. SAP Company Details
Table 85. SAP Business Overview
Table 86. SAP Product
Table 87. SAP Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
Table 88. SAP Recent Development
Table 89. Adobe Systems Company Details
Table 90. Adobe Systems Business Overview
Table 91. Adobe Systems Product
Table 92. Adobe Systems Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
Table 93. Adobe Systems Recent Development
Table 94. Genesys Telecommunications Laboratories Company Details
Table 95. Genesys Telecommunications Laboratories Business Overview
Table 96. Genesys Telecommunications Laboratories Product
Table 97. Genesys Telecommunications Laboratories Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
Table 98. Genesys Telecommunications Laboratories Recent Development
Table 99. Microsoft Company Details
Table 100. Microsoft Business Overview
Table 101. Microsoft Product
Table 102. Microsoft Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
Table 103. Microsoft Recent Development
Table 104. Nice Systems Company Details
Table 105. Nice Systems Business Overview
Table 106. Nice Systems Product
Table 107. Nice Systems Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
Table 108. Nice Systems Recent Development
Table 109. Verint Systems Inc. Business Overview
Table 110. Verint Systems Inc. Product
Table 111. Verint Systems Inc. Company Details
Table 112. Verint Systems Inc. Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
Table 113. Verint Systems Inc. Recent Development
Table 114. Pegasystems Company Details
Table 115. Pegasystems Business Overview
Table 116. Pegasystems Product
Table 117. Pegasystems Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
Table 118. Pegasystems Recent Development
Table 119. IQVIA Company Details
Table 120. IQVIA Business Overview
Table 121. IQVIA Product
Table 122. IQVIA Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
Table 123. IQVIA Recent Development
Table 124. Research Programs/Design for This Report
Table 125. Key Data Information from Secondary Sources
Table 126. Key Data Information from Primary Sources

List Of Figures

LIST OF FIGURES

Figure 1. Global Customer Relationship Management Market Share by Type: 2020 VS 2026
Figure 2. On-premise Features
Figure 3. Cloud Features
Figure 4. Global Customer Relationship Management Market Share by Application: 2020 VS 2026
Figure 5. BFSI Case Studies
Figure 6. Retail Case Studies
Figure 7. Healthcare Case Studies
Figure 8. IT & Telecom Case Studies
Figure 9. Discrete Manufacturing Case Studies
Figure 10. Government & Education Case Studies
Figure 11. Others Case Studies
Figure 12. Customer Relationship Management Report Years Considered
Figure 13. Global Customer Relationship Management Market Size YoY Growth 2015-2026 (US$ Million)
Figure 14. Global Customer Relationship Management Market Share by Regions: 2020 VS 2026
Figure 15. Global Customer Relationship Management Market Share by Regions (2021-2026)
Figure 16. Porter's Five Forces Analysis
Figure 17. Global Customer Relationship Management Market Share by Players in 2019
Figure 18. Global Top Customer Relationship Management Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management as of 2019
Figure 19. The Top 10 and 5 Players Market Share by Customer Relationship Management Revenue in 2019
Figure 20. North America Customer Relationship Management Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Europe Customer Relationship Management Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. China Customer Relationship Management Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Japan Customer Relationship Management Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. Southeast Asia Customer Relationship Management Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. India Customer Relationship Management Market Size YoY Growth (2015-2020) (Million US$)
Figure 26. Central & South America Customer Relationship Management Market Size YoY Growth (2015-2020) (Million US$)
Figure 27. Salesforce Total Revenue (US$ Million): 2019 Compared with 2018
Figure 28. Salesforce Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
Figure 29. Oracle Total Revenue (US$ Million): 2019 Compared with 2018
Figure 30. Oracle Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
Figure 31. SAP Total Revenue (US$ Million): 2019 Compared with 2018
Figure 32. SAP Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
Figure 33. Adobe Systems Total Revenue (US$ Million): 2019 Compared with 2018
Figure 34. Adobe Systems Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
Figure 35. Genesys Telecommunications Laboratories Total Revenue (US$ Million): 2019 Compared with 2018
Figure 36. Genesys Telecommunications Laboratories Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
Figure 37. Microsoft Total Revenue (US$ Million): 2019 Compared with 2018
Figure 38. Microsoft Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
Figure 39. Nice Systems Total Revenue (US$ Million): 2019 Compared with 2018
Figure 40. Nice Systems Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
Figure 41. Verint Systems Inc. Total Revenue (US$ Million): 2019 Compared with 2018
Figure 42. Verint Systems Inc. Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
Figure 43. Pegasystems Total Revenue (US$ Million): 2019 Compared with 2018
Figure 44. Pegasystems Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
Figure 45. IQVIA Total Revenue (US$ Million): 2019 Compared with 2018
Figure 46. IQVIA Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
Figure 47. Bottom-up and Top-down Approaches for This Report
Figure 48. Data Triangulation
Figure 49. Key Executives Interviewed