Global Customer Complaint Management System Market Size, Status and Forecast 2020-2026

May 2020 | 94 pages | ID: G43E8625E300EN
QYResearch

Abstracts

This report focuses on the global Customer Complaint Management System status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Complaint Management System development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study

• Zoho
• eeedo
• Zendesk
• Freshdesk
• Instabug
• Preferred Patron
• i-Sight
• NABD System
• Marker.io
• Katabat
• eCasework

Market segment by Type, the product can be split into

• Cloud-based
• On-premises

Market segment by Application, split into

• Small and Medium Enterprises (SMEs)
• Large Enterprises

Market segment by Regions/Countries, this report covers

• North America
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America

The study objectives of this report are:

• To analyze global Customer Complaint Management System status, future forecast, growth opportunity, key market and key players.
• To present the Customer Complaint Management System development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Customer Complaint Management System are as follows:

• History Year: 2015-2019
• Base Year: 2019
• Estimated Year: 2020
• Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Contents

1 REPORT OVERVIEW

1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Complaint Management System Revenue
1.4 Market Analysis by Type
  1.4.1 Global Customer Complaint Management System Market Size Growth Rate by Type: 2020 VS 2026
  1.4.2 Cloud-based
  1.4.3 On-premises
1.5 Market by Application
  1.5.1 Global Customer Complaint Management System Market Share by Application: 2020 VS 2026
  1.5.2 Small and Medium Enterprises (SMEs)
  1.5.3 Large Enterprises
1.6 Study Objectives
1.7 Years Considered

2 GLOBAL GROWTH TRENDS BY REGIONS

2.1 Customer Complaint Management System Market Perspective (2015-2026)
2.2 Customer Complaint Management System Growth Trends by Regions
  2.2.1 Customer Complaint Management System Market Size by Regions: 2015 VS 2020 VS 2026
  2.2.2 Customer Complaint Management System Historic Market Share by Regions (2015-2020)
  2.2.3 Customer Complaint Management System Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
  2.3.1 Market Top Trends
  2.3.2 Market Drivers
  2.3.3 Market Challenges
  2.3.4 Porter’s Five Forces Analysis
  2.3.5 Customer Complaint Management System Market Growth Strategy
  2.3.6 Primary Interviews with Key Customer Complaint Management System Players (Opinion Leaders)

3 COMPETITION LANDSCAPE BY KEY PLAYERS

3.1 Global Top Customer Complaint Management System Players by Market Size
  3.1.1 Global Top Customer Complaint Management System Players by Revenue (2015-2020)
  3.1.2 Global Customer Complaint Management System Revenue Market Share by Players (2015-2020)
  3.1.3 Global Customer Complaint Management System Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Complaint Management System Market Concentration Ratio
  3.2.1 Global Customer Complaint Management System Market Concentration Ratio (CR5 and HHI)
  3.2.2 Global Top 10 and Top 5 Companies by Customer Complaint Management System Revenue in 2019
3.3 Customer Complaint Management System Key Players Head office and Area Served
3.4 Key Players Customer Complaint Management System Product Solution and Service
3.5 Date of Enter into Customer Complaint Management System Market
3.6 Mergers & Acquisitions, Expansion Plans

4 BREAKDOWN DATA BY TYPE (2015-2026)

4.1 Global Customer Complaint Management System Historic Market Size by Type (2015-2020)
4.2 Global Customer Complaint Management System Forecasted Market Size by Type (2021-2026)

5 CUSTOMER COMPLAINT MANAGEMENT SYSTEM BREAKDOWN DATA BY APPLICATION (2015-2026)

5.1 Global Customer Complaint Management System Market Size by Application (2015-2020)
5.2 Global Customer Complaint Management System Forecasted Market Size by Application (2021-2026)

6 NORTH AMERICA

6.1 North America Customer Complaint Management System Market Size (2015-2020)
6.2 Customer Complaint Management System Key Players in North America (2019-2020)
6.3 North America Customer Complaint Management System Market Size by Type (2015-2020)
6.4 North America Customer Complaint Management System Market Size by Application (2015-2020)

7 EUROPE

7.1 Europe Customer Complaint Management System Market Size (2015-2020)
7.2 Customer Complaint Management System Key Players in Europe (2019-2020)
7.3 Europe Customer Complaint Management System Market Size by Type (2015-2020)
7.4 Europe Customer Complaint Management System Market Size by Application (2015-2020)

8 CHINA

8.1 China Customer Complaint Management System Market Size (2015-2020)
8.2 Customer Complaint Management System Key Players in China (2019-2020)
8.3 China Customer Complaint Management System Market Size by Type (2015-2020)
8.4 China Customer Complaint Management System Market Size by Application (2015-2020)

9 JAPAN

9.1 Japan Customer Complaint Management System Market Size (2015-2020)
9.2 Customer Complaint Management System Key Players in Japan (2019-2020)
9.3 Japan Customer Complaint Management System Market Size by Type (2015-2020)
9.4 Japan Customer Complaint Management System Market Size by Application (2015-2020)

10 SOUTHEAST ASIA

10.1 Southeast Asia Customer Complaint Management System Market Size (2015-2020)
10.2 Customer Complaint Management System Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Customer Complaint Management System Market Size by Type (2015-2020)
10.4 Southeast Asia Customer Complaint Management System Market Size by Application (2015-2020)

11 INDIA

11.1 India Customer Complaint Management System Market Size (2015-2020)
11.2 Customer Complaint Management System Key Players in India (2019-2020)
11.3 India Customer Complaint Management System Market Size by Type (2015-2020)
11.4 India Customer Complaint Management System Market Size by Application (2015-2020)

12 CENTRAL & SOUTH AMERICA

12.1 Central & South America Customer Complaint Management System Market Size (2015-2020)
12.2 Customer Complaint Management System Key Players in Central & South America (2019-2020)
12.3 Central & South America Customer Complaint Management System Market Size by Type (2015-2020)
12.4 Central & South America Customer Complaint Management System Market Size by Application (2015-2020)

13 KEY PLAYERS PROFILES

13.1 Zoho
  13.1.1 Zoho Company Details
  13.1.2 Zoho Business Overview and Its Total Revenue
  13.1.3 Zoho Customer Complaint Management System Introduction
  13.1.4 Zoho Revenue in Customer Complaint Management System Business (2015-2020))
  13.1.5 Zoho Recent Development
13.2 eeedo
  13.2.1 eeedo Company Details
  13.2.2 eeedo Business Overview and Its Total Revenue
  13.2.3 eeedo Customer Complaint Management System Introduction
  13.2.4 eeedo Revenue in Customer Complaint Management System Business (2015-2020)
  13.2.5 eeedo Recent Development
13.3 Zendesk
  13.3.1 Zendesk Company Details
  13.3.2 Zendesk Business Overview and Its Total Revenue
  13.3.3 Zendesk Customer Complaint Management System Introduction
  13.3.4 Zendesk Revenue in Customer Complaint Management System Business (2015-2020)
  13.3.5 Zendesk Recent Development
13.4 Freshdesk
  13.4.1 Freshdesk Company Details
  13.4.2 Freshdesk Business Overview and Its Total Revenue
  13.4.3 Freshdesk Customer Complaint Management System Introduction
  13.4.4 Freshdesk Revenue in Customer Complaint Management System Business (2015-2020)
  13.4.5 Freshdesk Recent Development
13.5 Instabug
  13.5.1 Instabug Company Details
  13.5.2 Instabug Business Overview and Its Total Revenue
  13.5.3 Instabug Customer Complaint Management System Introduction
  13.5.4 Instabug Revenue in Customer Complaint Management System Business (2015-2020)
  13.5.5 Instabug Recent Development
13.6 Preferred Patron
  13.6.1 Preferred Patron Company Details
  13.6.2 Preferred Patron Business Overview and Its Total Revenue
  13.6.3 Preferred Patron Customer Complaint Management System Introduction
  13.6.4 Preferred Patron Revenue in Customer Complaint Management System Business (2015-2020)
  13.6.5 Preferred Patron Recent Development
13.7 i-Sight
  13.7.1 i-Sight Company Details
  13.7.2 i-Sight Business Overview and Its Total Revenue
  13.7.3 i-Sight Customer Complaint Management System Introduction
  13.7.4 i-Sight Revenue in Customer Complaint Management System Business (2015-2020)
  13.7.5 i-Sight Recent Development
13.8 NABD System
  13.8.1 NABD System Company Details
  13.8.2 NABD System Business Overview and Its Total Revenue
  13.8.3 NABD System Customer Complaint Management System Introduction
  13.8.4 NABD System Revenue in Customer Complaint Management System Business (2015-2020)
  13.8.5 NABD System Recent Development
13.9 Marker.io
  13.9.1 Marker.io Company Details
  13.9.2 Marker.io Business Overview and Its Total Revenue
  13.9.3 Marker.io Customer Complaint Management System Introduction
  13.9.4 Marker.io Revenue in Customer Complaint Management System Business (2015-2020)
  13.9.5 Marker.io Recent Development
13.10 Katabat
  13.10.1 Katabat Company Details
  13.10.2 Katabat Business Overview and Its Total Revenue
  13.10.3 Katabat Customer Complaint Management System Introduction
  13.10.4 Katabat Revenue in Customer Complaint Management System Business (2015-2020)
  13.10.5 Katabat Recent Development
13.11 eCasework
  10.11.1 eCasework Company Details
  10.11.2 eCasework Business Overview and Its Total Revenue
  10.11.3 eCasework Customer Complaint Management System Introduction
  10.11.4 eCasework Revenue in Customer Complaint Management System Business (2015-2020)
  10.11.5 eCasework Recent Development

14 ANALYST'S VIEWPOINTS/CONCLUSIONS

15 APPENDIX

15.1 Research Methodology
  15.1.1 Methodology/Research Approach
  15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details

List Of Tables

LIST OF TABLES

Table 1. Customer Complaint Management System Key Market Segments
Table 2. Key Players Covered: Ranking by Customer Complaint Management System Revenue
Table 3. Ranking of Global Top Customer Complaint Management System Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Customer Complaint Management System Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Cloud-based
Table 6. Key Players of On-premises
Table 7. Global Customer Complaint Management System Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 8. Global Customer Complaint Management System Market Size by Regions (US$ Million): 2020 VS 2026
Table 9. Global Customer Complaint Management System Market Size by Regions (2015-2020) (US$ Million)
Table 10. Global Customer Complaint Management System Market Share by Regions (2015-2020)
Table 11. Global Customer Complaint Management System Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 12. Global Customer Complaint Management System Market Share by Regions (2021-2026)
Table 13. Market Top Trends
Table 14. Key Drivers: Impact Analysis
Table 15. Key Challenges
Table 16. Customer Complaint Management System Market Growth Strategy
Table 17. Main Points Interviewed from Key Customer Complaint Management System Players
Table 18. Global Customer Complaint Management System Revenue by Players (2015-2020) (Million US$)
Table 19. Global Customer Complaint Management System Market Share by Players (2015-2020)
Table 20. Global Top Customer Complaint Management System Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Complaint Management System as of 2019)
Table 21. Global Customer Complaint Management System by Players Market Concentration Ratio (CR5 and HHI)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Customer Complaint Management System Product Solution and Service
Table 24. Date of Enter into Customer Complaint Management System Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global Customer Complaint Management System Market Size by Type (2015-2020) (Million US$)
Table 27. Global Customer Complaint Management System Market Size Share by Type (2015-2020)
Table 28. Global Customer Complaint Management System Revenue Market Share by Type (2021-2026)
Table 29. Global Customer Complaint Management System Market Size Share by Application (2015-2020)
Table 30. Global Customer Complaint Management System Market Size by Application (2015-2020) (Million US$)
Table 31. Global Customer Complaint Management System Market Size Share by Application (2021-2026)
Table 32. North America Key Players Customer Complaint Management System Revenue (2019-2020) (Million US$)
Table 33. North America Key Players Customer Complaint Management System Market Share (2019-2020)
Table 34. North America Customer Complaint Management System Market Size by Type (2015-2020) (Million US$)
Table 35. North America Customer Complaint Management System Market Share by Type (2015-2020)
Table 36. North America Customer Complaint Management System Market Size by Application (2015-2020) (Million US$)
Table 37. North America Customer Complaint Management System Market Share by Application (2015-2020)
Table 38. Europe Key Players Customer Complaint Management System Revenue (2019-2020) (Million US$)
Table 39. Europe Key Players Customer Complaint Management System Market Share (2019-2020)
Table 40. Europe Customer Complaint Management System Market Size by Type (2015-2020) (Million US$)
Table 41. Europe Customer Complaint Management System Market Share by Type (2015-2020)
Table 42. Europe Customer Complaint Management System Market Size by Application (2015-2020) (Million US$)
Table 43. Europe Customer Complaint Management System Market Share by Application (2015-2020)
Table 44. China Key Players Customer Complaint Management System Revenue (2019-2020) (Million US$)
Table 45. China Key Players Customer Complaint Management System Market Share (2019-2020)
Table 46. China Customer Complaint Management System Market Size by Type (2015-2020) (Million US$)
Table 47. China Customer Complaint Management System Market Share by Type (2015-2020)
Table 48. China Customer Complaint Management System Market Size by Application (2015-2020) (Million US$)
Table 49. China Customer Complaint Management System Market Share by Application (2015-2020)
Table 50. Japan Key Players Customer Complaint Management System Revenue (2019-2020) (Million US$)
Table 51. Japan Key Players Customer Complaint Management System Market Share (2019-2020)
Table 52. Japan Customer Complaint Management System Market Size by Type (2015-2020) (Million US$)
Table 53. Japan Customer Complaint Management System Market Share by Type (2015-2020)
Table 54. Japan Customer Complaint Management System Market Size by Application (2015-2020) (Million US$)
Table 55. Japan Customer Complaint Management System Market Share by Application (2015-2020)
Table 56. Southeast Asia Key Players Customer Complaint Management System Revenue (2019-2020) (Million US$)
Table 57. Southeast Asia Key Players Customer Complaint Management System Market Share (2019-2020)
Table 58. Southeast Asia Customer Complaint Management System Market Size by Type (2015-2020) (Million US$)
Table 59. Southeast Asia Customer Complaint Management System Market Share by Type (2015-2020)
Table 60. Southeast Asia Customer Complaint Management System Market Size by Application (2015-2020) (Million US$)
Table 61. Southeast Asia Customer Complaint Management System Market Share by Application (2015-2020)
Table 62. India Key Players Customer Complaint Management System Revenue (2019-2020) (Million US$)
Table 63. India Key Players Customer Complaint Management System Market Share (2019-2020)
Table 64. India Customer Complaint Management System Market Size by Type (2015-2020) (Million US$)
Table 65. India Customer Complaint Management System Market Share by Type (2015-2020)
Table 66. India Customer Complaint Management System Market Size by Application (2015-2020) (Million US$)
Table 67. India Customer Complaint Management System Market Share by Application (2015-2020)
Table 68. Central & South America Key Players Customer Complaint Management System Revenue (2019-2020) (Million US$)
Table 69. Central & South America Key Players Customer Complaint Management System Market Share (2019-2020)
Table 70. Central & South America Customer Complaint Management System Market Size by Type (2015-2020) (Million US$)
Table 71. Central & South America Customer Complaint Management System Market Share by Type (2015-2020)
Table 72. Central & South America Customer Complaint Management System Market Size by Application (2015-2020) (Million US$)
Table 73. Central & South America Customer Complaint Management System Market Share by Application (2015-2020)
Table 74. Zoho Company Details
Table 75. Zoho Business Overview
Table 76. Zoho Product
Table 77. Zoho Revenue in Customer Complaint Management System Business (2015-2020) (Million US$)
Table 78. Zoho Recent Development
Table 79. eeedo Company Details
Table 80. eeedo Business Overview
Table 81. eeedo Product
Table 82. eeedo Revenue in Customer Complaint Management System Business (2015-2020) (Million US$)
Table 83. eeedo Recent Development
Table 84. Zendesk Company Details
Table 85. Zendesk Business Overview
Table 86. Zendesk Product
Table 87. Zendesk Revenue in Customer Complaint Management System Business (2015-2020) (Million US$)
Table 88. Zendesk Recent Development
Table 89. Freshdesk Company Details
Table 90. Freshdesk Business Overview
Table 91. Freshdesk Product
Table 92. Freshdesk Revenue in Customer Complaint Management System Business (2015-2020) (Million US$)
Table 93. Freshdesk Recent Development
Table 94. Instabug Company Details
Table 95. Instabug Business Overview
Table 96. Instabug Product
Table 97. Instabug Revenue in Customer Complaint Management System Business (2015-2020) (Million US$)
Table 98. Instabug Recent Development
Table 99. Preferred Patron Company Details
Table 100. Preferred Patron Business Overview
Table 101. Preferred Patron Product
Table 102. Preferred Patron Revenue in Customer Complaint Management System Business (2015-2020) (Million US$)
Table 103. Preferred Patron Recent Development
Table 104. i-Sight Company Details
Table 105. i-Sight Business Overview
Table 106. i-Sight Product
Table 107. i-Sight Revenue in Customer Complaint Management System Business (2015-2020) (Million US$)
Table 108. i-Sight Recent Development
Table 109. NABD System Business Overview
Table 110. NABD System Product
Table 111. NABD System Company Details
Table 112. NABD System Revenue in Customer Complaint Management System Business (2015-2020) (Million US$)
Table 113. NABD System Recent Development
Table 114. Marker.io Company Details
Table 115. Marker.io Business Overview
Table 116. Marker.io Product
Table 117. Marker.io Revenue in Customer Complaint Management System Business (2015-2020) (Million US$)
Table 118. Marker.io Recent Development
Table 119. Katabat Company Details
Table 120. Katabat Business Overview
Table 121. Katabat Product
Table 122. Katabat Revenue in Customer Complaint Management System Business (2015-2020) (Million US$)
Table 123. Katabat Recent Development
Table 124. eCasework Company Details
Table 125. eCasework Business Overview
Table 126. eCasework Product
Table 127. eCasework Revenue in Customer Complaint Management System Business (2015-2020) (Million US$)
Table 128. eCasework Recent Development
Table 129. Research Programs/Design for This Report
Table 130. Key Data Information from Secondary Sources
Table 131. Key Data Information from Primary Sources

List Of Figures

LIST OF FIGURES

Figure 1. Global Customer Complaint Management System Market Share by Type: 2020 VS 2026
Figure 2. Cloud-based Features
Figure 3. On-premises Features
Figure 4. Global Customer Complaint Management System Market Share by Application: 2020 VS 2026
Figure 5. Small and Medium Enterprises (SMEs) Case Studies
Figure 6. Large Enterprises Case Studies
Figure 7. Customer Complaint Management System Report Years Considered
Figure 8. Global Customer Complaint Management System Market Size YoY Growth 2015-2026 (US$ Million)
Figure 9. Global Customer Complaint Management System Market Share by Regions: 2020 VS 2026
Figure 10. Global Customer Complaint Management System Market Share by Regions (2021-2026)
Figure 11. Porter's Five Forces Analysis
Figure 12. Global Customer Complaint Management System Market Share by Players in 2019
Figure 13. Global Top Customer Complaint Management System Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Complaint Management System as of 2019
Figure 14. The Top 10 and 5 Players Market Share by Customer Complaint Management System Revenue in 2019
Figure 15. North America Customer Complaint Management System Market Size YoY Growth (2015-2020) (Million US$)
Figure 16. Europe Customer Complaint Management System Market Size YoY Growth (2015-2020) (Million US$)
Figure 17. China Customer Complaint Management System Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. Japan Customer Complaint Management System Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Southeast Asia Customer Complaint Management System Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. India Customer Complaint Management System Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Central & South America Customer Complaint Management System Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Zoho Total Revenue (US$ Million): 2019 Compared with 2018
Figure 23. Zoho Revenue Growth Rate in Customer Complaint Management System Business (2015-2020)
Figure 24. eeedo Total Revenue (US$ Million): 2019 Compared with 2018
Figure 25. eeedo Revenue Growth Rate in Customer Complaint Management System Business (2015-2020)
Figure 26. Zendesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. Zendesk Revenue Growth Rate in Customer Complaint Management System Business (2015-2020)
Figure 28. Freshdesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. Freshdesk Revenue Growth Rate in Customer Complaint Management System Business (2015-2020)
Figure 30. Instabug Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. Instabug Revenue Growth Rate in Customer Complaint Management System Business (2015-2020)
Figure 32. Preferred Patron Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. Preferred Patron Revenue Growth Rate in Customer Complaint Management System Business (2015-2020)
Figure 34. i-Sight Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. i-Sight Revenue Growth Rate in Customer Complaint Management System Business (2015-2020)
Figure 36. NABD System Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. NABD System Revenue Growth Rate in Customer Complaint Management System Business (2015-2020)
Figure 38. Marker.io Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. Marker.io Revenue Growth Rate in Customer Complaint Management System Business (2015-2020)
Figure 40. Katabat Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. Katabat Revenue Growth Rate in Customer Complaint Management System Business (2015-2020)
Figure 42. eCasework Total Revenue (US$ Million): 2019 Compared with 2018
Figure 43. eCasework Revenue Growth Rate in Customer Complaint Management System Business (2015-2020)
Figure 44. Bottom-up and Top-down Approaches for This Report
Figure 45. Data Triangulation