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Global CRM and Customer Experience Management (CEM) Software Market Growth (Status and Outlook) 2023-2029

March 2023 | 114 pages | ID: G8D95C3901F6EN
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CRM implementation services are the more traditional type of project, in which sales, marketing, customer service and digital commerce processes are improved. A CRM implementation service (hereafter referred to as CRM) strategizes, designs, integrates and deploys software with minimal integration or extensions within any of the four CRM domains: Sales — Solutions that support field sales, telesales, retail sales, Web sales and technology-enabled buying, Marketing — Solutions that support customer segmentation, marketing analysis, campaign management, marketing process automation and other marketing functions, Customer service and support — Solutions that support customer service and support processes, including consulting, technology implementation and solution deployment, but excluding the outsourcing of call centers and customer service centers, Digital commerce — Solutions that support e-commerce storefronts, product catalogs, personalization, mobile commerce and social commerce.

LPI (LP Information)' newest research report, the “CRM and Customer Experience Management (CEM) Software Industry Forecast” looks at past sales and reviews total world CRM and Customer Experience Management (CEM) Software sales in 2022, providing a comprehensive analysis by region and market sector of projected CRM and Customer Experience Management (CEM) Software sales for 2023 through 2029. With CRM and Customer Experience Management (CEM) Software sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world CRM and Customer Experience Management (CEM) Software industry.

This Insight Report provides a comprehensive analysis of the global CRM and Customer Experience Management (CEM) Software landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on CRM and Customer Experience Management (CEM) Software portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global CRM and Customer Experience Management (CEM) Software market.

This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for CRM and Customer Experience Management (CEM) Software and breaks down the forecast by type, by application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global CRM and Customer Experience Management (CEM) Software.

The global CRM and Customer Experience Management (CEM) Software market size is projected to grow from US$ million in 2022 to US$ million in 2029; it is expected to grow at a CAGR of % from 2023 to 2029.

United States market for CRM and Customer Experience Management (CEM) Software is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.

China market for CRM and Customer Experience Management (CEM) Software is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.

Europe market for CRM and Customer Experience Management (CEM) Software is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.

Global key CRM and Customer Experience Management (CEM) Software players cover Accenture, BearingPoint, Capgemini, Cognizant, Deloitte, EY, HCL Technologies, IBM iX and Infosys, etc. In terms of revenue, the global two largest companies occupied for a share nearly % in 2022.

This report presents a comprehensive overview, market shares, and growth opportunities of CRM and Customer Experience Management (CEM) Software market by product type, application, key players and key regions and countries.

Market Segmentation:

Segmentation by type
  • Cloud-Based
  • On-Premises
Segmentation by application
  • Large Enterprises(1000+ Users)
  • Medium-Sized Enterprise(499-1000 Users)
  • Small Enterprises(1-499 Users)
This report also splits the market by region:
  • Americas
    • United States
    • Canada
    • Mexico
    • Brazil
  • APAC
    • China
    • Japan
    • Korea
    • Southeast Asia
    • India
    • Australia
  • Europe
    • Germany
    • France
    • UK
    • Italy
    • Russia
  • Middle East & Africa
    • Egypt
    • South Africa
    • Israel
    • Turkey
    • GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
  • Accenture
  • BearingPoint
  • Capgemini
  • Cognizant
  • Deloitte
  • EY
  • HCL Technologies
  • IBM iX
  • Infosys
  • NTT DATA
  • Publicis.Sapient
  • PwC
  • Salesforce Success Cloud
  • Tata Consultancy Services
  • Tech Mahindra
  • Virtusa
  • Wipro
1 SCOPE OF THE REPORT

1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats

2 EXECUTIVE SUMMARY

2.1 World Market Overview
  2.1.1 Global CRM and Customer Experience Management (CEM) Software Market Size 2018-2029
  2.1.2 CRM and Customer Experience Management (CEM) Software Market Size CAGR by Region 2018 VS 2022 VS 2029
2.2 CRM and Customer Experience Management (CEM) Software Segment by Type
  2.2.1 Cloud-Based
  2.2.2 On-Premises
2.3 CRM and Customer Experience Management (CEM) Software Market Size by Type
  2.3.1 CRM and Customer Experience Management (CEM) Software Market Size CAGR by Type (2018 VS 2022 VS 2029)
  2.3.2 Global CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type (2018-2023)
2.4 CRM and Customer Experience Management (CEM) Software Segment by Application
  2.4.1 Large Enterprises(1000+ Users)
  2.4.2 Medium-Sized Enterprise(499-1000 Users)
  2.4.3 Small Enterprises(1-499 Users)
2.5 CRM and Customer Experience Management (CEM) Software Market Size by Application
  2.5.1 CRM and Customer Experience Management (CEM) Software Market Size CAGR by Application (2018 VS 2022 VS 2029)
  2.5.2 Global CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application (2018-2023)

3 CRM AND CUSTOMER EXPERIENCE MANAGEMENT (CEM) SOFTWARE MARKET SIZE BY PLAYER

3.1 CRM and Customer Experience Management (CEM) Software Market Size Market Share by Players
  3.1.1 Global CRM and Customer Experience Management (CEM) Software Revenue by Players (2018-2023)
  3.1.2 Global CRM and Customer Experience Management (CEM) Software Revenue Market Share by Players (2018-2023)
3.2 Global CRM and Customer Experience Management (CEM) Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
  3.3.1 Competition Landscape Analysis
  3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2021-2023)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion

4 CRM AND CUSTOMER EXPERIENCE MANAGEMENT (CEM) SOFTWARE BY REGIONS

4.1 CRM and Customer Experience Management (CEM) Software Market Size by Regions (2018-2023)
4.2 Americas CRM and Customer Experience Management (CEM) Software Market Size Growth (2018-2023)
4.3 APAC CRM and Customer Experience Management (CEM) Software Market Size Growth (2018-2023)
4.4 Europe CRM and Customer Experience Management (CEM) Software Market Size Growth (2018-2023)
4.5 Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size Growth (2018-2023)

5 AMERICAS

5.1 Americas CRM and Customer Experience Management (CEM) Software Market Size by Country (2018-2023)
5.2 Americas CRM and Customer Experience Management (CEM) Software Market Size by Type (2018-2023)
5.3 Americas CRM and Customer Experience Management (CEM) Software Market Size by Application (2018-2023)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil

6 APAC

6.1 APAC CRM and Customer Experience Management (CEM) Software Market Size by Region (2018-2023)
6.2 APAC CRM and Customer Experience Management (CEM) Software Market Size by Type (2018-2023)
6.3 APAC CRM and Customer Experience Management (CEM) Software Market Size by Application (2018-2023)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia

7 EUROPE

7.1 Europe CRM and Customer Experience Management (CEM) Software by Country (2018-2023)
7.2 Europe CRM and Customer Experience Management (CEM) Software Market Size by Type (2018-2023)
7.3 Europe CRM and Customer Experience Management (CEM) Software Market Size by Application (2018-2023)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia

8 MIDDLE EAST & AFRICA

8.1 Middle East & Africa CRM and Customer Experience Management (CEM) Software by Region (2018-2023)
8.2 Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size by Type (2018-2023)
8.3 Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size by Application (2018-2023)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries

9 MARKET DRIVERS, CHALLENGES AND TRENDS

9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends

10 GLOBAL CRM AND CUSTOMER EXPERIENCE MANAGEMENT (CEM) SOFTWARE MARKET FORECAST

10.1 Global CRM and Customer Experience Management (CEM) Software Forecast by Regions (2024-2029)
  10.1.1 Global CRM and Customer Experience Management (CEM) Software Forecast by Regions (2024-2029)
  10.1.2 Americas CRM and Customer Experience Management (CEM) Software Forecast
  10.1.3 APAC CRM and Customer Experience Management (CEM) Software Forecast
  10.1.4 Europe CRM and Customer Experience Management (CEM) Software Forecast
  10.1.5 Middle East & Africa CRM and Customer Experience Management (CEM) Software Forecast
10.2 Americas CRM and Customer Experience Management (CEM) Software Forecast by Country (2024-2029)
  10.2.1 United States CRM and Customer Experience Management (CEM) Software Market Forecast
  10.2.2 Canada CRM and Customer Experience Management (CEM) Software Market Forecast
  10.2.3 Mexico CRM and Customer Experience Management (CEM) Software Market Forecast
  10.2.4 Brazil CRM and Customer Experience Management (CEM) Software Market Forecast
10.3 APAC CRM and Customer Experience Management (CEM) Software Forecast by Region (2024-2029)
  10.3.1 China CRM and Customer Experience Management (CEM) Software Market Forecast
  10.3.2 Japan CRM and Customer Experience Management (CEM) Software Market Forecast
  10.3.3 Korea CRM and Customer Experience Management (CEM) Software Market Forecast
  10.3.4 Southeast Asia CRM and Customer Experience Management (CEM) Software Market Forecast
  10.3.5 India CRM and Customer Experience Management (CEM) Software Market Forecast
  10.3.6 Australia CRM and Customer Experience Management (CEM) Software Market Forecast
10.4 Europe CRM and Customer Experience Management (CEM) Software Forecast by Country (2024-2029)
  10.4.1 Germany CRM and Customer Experience Management (CEM) Software Market Forecast
  10.4.2 France CRM and Customer Experience Management (CEM) Software Market Forecast
  10.4.3 UK CRM and Customer Experience Management (CEM) Software Market Forecast
  10.4.4 Italy CRM and Customer Experience Management (CEM) Software Market Forecast
  10.4.5 Russia CRM and Customer Experience Management (CEM) Software Market Forecast
10.5 Middle East & Africa CRM and Customer Experience Management (CEM) Software Forecast by Region (2024-2029)
  10.5.1 Egypt CRM and Customer Experience Management (CEM) Software Market Forecast
  10.5.2 South Africa CRM and Customer Experience Management (CEM) Software Market Forecast
  10.5.3 Israel CRM and Customer Experience Management (CEM) Software Market Forecast
  10.5.4 Turkey CRM and Customer Experience Management (CEM) Software Market Forecast
  10.5.5 GCC Countries CRM and Customer Experience Management (CEM) Software Market Forecast
10.6 Global CRM and Customer Experience Management (CEM) Software Forecast by Type (2024-2029)
10.7 Global CRM and Customer Experience Management (CEM) Software Forecast by Application (2024-2029)

11 KEY PLAYERS ANALYSIS

11.1 Accenture
  11.1.1 Accenture Company Information
  11.1.2 Accenture CRM and Customer Experience Management (CEM) Software Product Offered
  11.1.3 Accenture CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.1.4 Accenture Main Business Overview
  11.1.5 Accenture Latest Developments
11.2 BearingPoint
  11.2.1 BearingPoint Company Information
  11.2.2 BearingPoint CRM and Customer Experience Management (CEM) Software Product Offered
  11.2.3 BearingPoint CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.2.4 BearingPoint Main Business Overview
  11.2.5 BearingPoint Latest Developments
11.3 Capgemini
  11.3.1 Capgemini Company Information
  11.3.2 Capgemini CRM and Customer Experience Management (CEM) Software Product Offered
  11.3.3 Capgemini CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.3.4 Capgemini Main Business Overview
  11.3.5 Capgemini Latest Developments
11.4 Cognizant
  11.4.1 Cognizant Company Information
  11.4.2 Cognizant CRM and Customer Experience Management (CEM) Software Product Offered
  11.4.3 Cognizant CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.4.4 Cognizant Main Business Overview
  11.4.5 Cognizant Latest Developments
11.5 Deloitte
  11.5.1 Deloitte Company Information
  11.5.2 Deloitte CRM and Customer Experience Management (CEM) Software Product Offered
  11.5.3 Deloitte CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.5.4 Deloitte Main Business Overview
  11.5.5 Deloitte Latest Developments
11.6 EY
  11.6.1 EY Company Information
  11.6.2 EY CRM and Customer Experience Management (CEM) Software Product Offered
  11.6.3 EY CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.6.4 EY Main Business Overview
  11.6.5 EY Latest Developments
11.7 HCL Technologies
  11.7.1 HCL Technologies Company Information
  11.7.2 HCL Technologies CRM and Customer Experience Management (CEM) Software Product Offered
  11.7.3 HCL Technologies CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.7.4 HCL Technologies Main Business Overview
  11.7.5 HCL Technologies Latest Developments
11.8 IBM iX
  11.8.1 IBM iX Company Information
  11.8.2 IBM iX CRM and Customer Experience Management (CEM) Software Product Offered
  11.8.3 IBM iX CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.8.4 IBM iX Main Business Overview
  11.8.5 IBM iX Latest Developments
11.9 Infosys
  11.9.1 Infosys Company Information
  11.9.2 Infosys CRM and Customer Experience Management (CEM) Software Product Offered
  11.9.3 Infosys CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.9.4 Infosys Main Business Overview
  11.9.5 Infosys Latest Developments
11.10 NTT DATA
  11.10.1 NTT DATA Company Information
  11.10.2 NTT DATA CRM and Customer Experience Management (CEM) Software Product Offered
  11.10.3 NTT DATA CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.10.4 NTT DATA Main Business Overview
  11.10.5 NTT DATA Latest Developments
11.11 Publicis.Sapient
  11.11.1 Publicis.Sapient Company Information
  11.11.2 Publicis.Sapient CRM and Customer Experience Management (CEM) Software Product Offered
  11.11.3 Publicis.Sapient CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.11.4 Publicis.Sapient Main Business Overview
  11.11.5 Publicis.Sapient Latest Developments
11.12 PwC
  11.12.1 PwC Company Information
  11.12.2 PwC CRM and Customer Experience Management (CEM) Software Product Offered
  11.12.3 PwC CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.12.4 PwC Main Business Overview
  11.12.5 PwC Latest Developments
11.13 Salesforce Success Cloud
  11.13.1 Salesforce Success Cloud Company Information
  11.13.2 Salesforce Success Cloud CRM and Customer Experience Management (CEM) Software Product Offered
  11.13.3 Salesforce Success Cloud CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.13.4 Salesforce Success Cloud Main Business Overview
  11.13.5 Salesforce Success Cloud Latest Developments
11.14 Tata Consultancy Services
  11.14.1 Tata Consultancy Services Company Information
  11.14.2 Tata Consultancy Services CRM and Customer Experience Management (CEM) Software Product Offered
  11.14.3 Tata Consultancy Services CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.14.4 Tata Consultancy Services Main Business Overview
  11.14.5 Tata Consultancy Services Latest Developments
11.15 Tech Mahindra
  11.15.1 Tech Mahindra Company Information
  11.15.2 Tech Mahindra CRM and Customer Experience Management (CEM) Software Product Offered
  11.15.3 Tech Mahindra CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.15.4 Tech Mahindra Main Business Overview
  11.15.5 Tech Mahindra Latest Developments
11.16 Virtusa
  11.16.1 Virtusa Company Information
  11.16.2 Virtusa CRM and Customer Experience Management (CEM) Software Product Offered
  11.16.3 Virtusa CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.16.4 Virtusa Main Business Overview
  11.16.5 Virtusa Latest Developments
11.17 Wipro
  11.17.1 Wipro Company Information
  11.17.2 Wipro CRM and Customer Experience Management (CEM) Software Product Offered
  11.17.3 Wipro CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2018-2023)
  11.17.4 Wipro Main Business Overview
  11.17.5 Wipro Latest Developments

12 RESEARCH FINDINGS AND CONCLUSION
LIST OF TABLES

Table 1. CRM and Customer Experience Management (CEM) Software Market Size CAGR by Region (2018 VS 2022 VS 2029) & ($ Millions)
Table 2. Major Players of Cloud-Based
Table 3. Major Players of On-Premises
Table 4. CRM and Customer Experience Management (CEM) Software Market Size CAGR by Type (2018 VS 2022 VS 2029) & ($ Millions)
Table 5. Global CRM and Customer Experience Management (CEM) Software Market Size by Type (2018-2023) & ($ Millions)
Table 6. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type (2018-2023)
Table 7. CRM and Customer Experience Management (CEM) Software Market Size CAGR by Application (2018 VS 2022 VS 2029) & ($ Millions)
Table 8. Global CRM and Customer Experience Management (CEM) Software Market Size by Application (2018-2023) & ($ Millions)
Table 9. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application (2018-2023)
Table 10. Global CRM and Customer Experience Management (CEM) Software Revenue by Players (2018-2023) & ($ Millions)
Table 11. Global CRM and Customer Experience Management (CEM) Software Revenue Market Share by Player (2018-2023)
Table 12. CRM and Customer Experience Management (CEM) Software Key Players Head office and Products Offered
Table 13. CRM and Customer Experience Management (CEM) Software Concentration Ratio (CR3, CR5 and CR10) & (2021-2023)
Table 14. New Products and Potential Entrants
Table 15. Mergers & Acquisitions, Expansion
Table 16. Global CRM and Customer Experience Management (CEM) Software Market Size by Regions 2018-2023 & ($ Millions)
Table 17. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share by Regions (2018-2023)
Table 18. Global CRM and Customer Experience Management (CEM) Software Revenue by Country/Region (2018-2023) & ($ millions)
Table 19. Global CRM and Customer Experience Management (CEM) Software Revenue Market Share by Country/Region (2018-2023)
Table 20. Americas CRM and Customer Experience Management (CEM) Software Market Size by Country (2018-2023) & ($ Millions)
Table 21. Americas CRM and Customer Experience Management (CEM) Software Market Size Market Share by Country (2018-2023)
Table 22. Americas CRM and Customer Experience Management (CEM) Software Market Size by Type (2018-2023) & ($ Millions)
Table 23. Americas CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type (2018-2023)
Table 24. Americas CRM and Customer Experience Management (CEM) Software Market Size by Application (2018-2023) & ($ Millions)
Table 25. Americas CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application (2018-2023)
Table 26. APAC CRM and Customer Experience Management (CEM) Software Market Size by Region (2018-2023) & ($ Millions)
Table 27. APAC CRM and Customer Experience Management (CEM) Software Market Size Market Share by Region (2018-2023)
Table 28. APAC CRM and Customer Experience Management (CEM) Software Market Size by Type (2018-2023) & ($ Millions)
Table 29. APAC CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type (2018-2023)
Table 30. APAC CRM and Customer Experience Management (CEM) Software Market Size by Application (2018-2023) & ($ Millions)
Table 31. APAC CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application (2018-2023)
Table 32. Europe CRM and Customer Experience Management (CEM) Software Market Size by Country (2018-2023) & ($ Millions)
Table 33. Europe CRM and Customer Experience Management (CEM) Software Market Size Market Share by Country (2018-2023)
Table 34. Europe CRM and Customer Experience Management (CEM) Software Market Size by Type (2018-2023) & ($ Millions)
Table 35. Europe CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type (2018-2023)
Table 36. Europe CRM and Customer Experience Management (CEM) Software Market Size by Application (2018-2023) & ($ Millions)
Table 37. Europe CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application (2018-2023)
Table 38. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size by Region (2018-2023) & ($ Millions)
Table 39. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size Market Share by Region (2018-2023)
Table 40. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size by Type (2018-2023) & ($ Millions)
Table 41. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type (2018-2023)
Table 42. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size by Application (2018-2023) & ($ Millions)
Table 43. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application (2018-2023)
Table 44. Key Market Drivers & Growth Opportunities of CRM and Customer Experience Management (CEM) Software
Table 45. Key Market Challenges & Risks of CRM and Customer Experience Management (CEM) Software
Table 46. Key Industry Trends of CRM and Customer Experience Management (CEM) Software
Table 47. Global CRM and Customer Experience Management (CEM) Software Market Size Forecast by Regions (2024-2029) & ($ Millions)
Table 48. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share Forecast by Regions (2024-2029)
Table 49. Global CRM and Customer Experience Management (CEM) Software Market Size Forecast by Type (2024-2029) & ($ Millions)
Table 50. Global CRM and Customer Experience Management (CEM) Software Market Size Forecast by Application (2024-2029) & ($ Millions)
Table 51. Accenture Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 52. Accenture CRM and Customer Experience Management (CEM) Software Product Offered
Table 53. Accenture CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 54. Accenture Main Business
Table 55. Accenture Latest Developments
Table 56. BearingPoint Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 57. BearingPoint CRM and Customer Experience Management (CEM) Software Product Offered
Table 58. BearingPoint Main Business
Table 59. BearingPoint CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 60. BearingPoint Latest Developments
Table 61. Capgemini Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 62. Capgemini CRM and Customer Experience Management (CEM) Software Product Offered
Table 63. Capgemini Main Business
Table 64. Capgemini CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 65. Capgemini Latest Developments
Table 66. Cognizant Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 67. Cognizant CRM and Customer Experience Management (CEM) Software Product Offered
Table 68. Cognizant Main Business
Table 69. Cognizant CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 70. Cognizant Latest Developments
Table 71. Deloitte Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 72. Deloitte CRM and Customer Experience Management (CEM) Software Product Offered
Table 73. Deloitte Main Business
Table 74. Deloitte CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 75. Deloitte Latest Developments
Table 76. EY Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 77. EY CRM and Customer Experience Management (CEM) Software Product Offered
Table 78. EY Main Business
Table 79. EY CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 80. EY Latest Developments
Table 81. HCL Technologies Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 82. HCL Technologies CRM and Customer Experience Management (CEM) Software Product Offered
Table 83. HCL Technologies Main Business
Table 84. HCL Technologies CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 85. HCL Technologies Latest Developments
Table 86. IBM iX Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 87. IBM iX CRM and Customer Experience Management (CEM) Software Product Offered
Table 88. IBM iX Main Business
Table 89. IBM iX CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 90. IBM iX Latest Developments
Table 91. Infosys Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 92. Infosys CRM and Customer Experience Management (CEM) Software Product Offered
Table 93. Infosys Main Business
Table 94. Infosys CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 95. Infosys Latest Developments
Table 96. NTT DATA Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 97. NTT DATA CRM and Customer Experience Management (CEM) Software Product Offered
Table 98. NTT DATA Main Business
Table 99. NTT DATA CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 100. NTT DATA Latest Developments
Table 101. Publicis.Sapient Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 102. Publicis.Sapient CRM and Customer Experience Management (CEM) Software Product Offered
Table 103. Publicis.Sapient CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 104. Publicis.Sapient Main Business
Table 105. Publicis.Sapient Latest Developments
Table 106. PwC Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 107. PwC CRM and Customer Experience Management (CEM) Software Product Offered
Table 108. PwC Main Business
Table 109. PwC CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 110. PwC Latest Developments
Table 111. Salesforce Success Cloud Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 112. Salesforce Success Cloud CRM and Customer Experience Management (CEM) Software Product Offered
Table 113. Salesforce Success Cloud Main Business
Table 114. Salesforce Success Cloud CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 115. Salesforce Success Cloud Latest Developments
Table 116. Tata Consultancy Services Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 117. Tata Consultancy Services CRM and Customer Experience Management (CEM) Software Product Offered
Table 118. Tata Consultancy Services Main Business
Table 119. Tata Consultancy Services CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 120. Tata Consultancy Services Latest Developments
Table 121. Tech Mahindra Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 122. Tech Mahindra CRM and Customer Experience Management (CEM) Software Product Offered
Table 123. Tech Mahindra Main Business
Table 124. Tech Mahindra CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 125. Tech Mahindra Latest Developments
Table 126. Virtusa Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 127. Virtusa CRM and Customer Experience Management (CEM) Software Product Offered
Table 128. Virtusa Main Business
Table 129. Virtusa CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 130. Virtusa Latest Developments
Table 131. Wipro Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors
Table 132. Wipro CRM and Customer Experience Management (CEM) Software Product Offered
Table 133. Wipro Main Business
Table 134. Wipro CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 135. Wipro Latest Developments

LIST OF FIGURES

Figure 1. CRM and Customer Experience Management (CEM) Software Report Years Considered
Figure 2. Research Objectives
Figure 3. Research Methodology
Figure 4. Research Process and Data Source
Figure 5. Global CRM and Customer Experience Management (CEM) Software Market Size Growth Rate 2018-2029 ($ Millions)
Figure 6. CRM and Customer Experience Management (CEM) Software Sales by Geographic Region (2018, 2022 & 2029) & ($ millions)
Figure 7. CRM and Customer Experience Management (CEM) Software Sales Market Share by Country/Region (2022)
Figure 8. CRM and Customer Experience Management (CEM) Software Sales Market Share by Country/Region (2018, 2022 & 2029)
Figure 9. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type in 2022
Figure 10. CRM and Customer Experience Management (CEM) Software in Large Enterprises(1000+ Users)
Figure 11. Global CRM and Customer Experience Management (CEM) Software Market: Large Enterprises(1000+ Users) (2018-2023) & ($ Millions)
Figure 12. CRM and Customer Experience Management (CEM) Software in Medium-Sized Enterprise(499-1000 Users)
Figure 13. Global CRM and Customer Experience Management (CEM) Software Market: Medium-Sized Enterprise(499-1000 Users) (2018-2023) & ($ Millions)
Figure 14. CRM and Customer Experience Management (CEM) Software in Small Enterprises(1-499 Users)
Figure 15. Global CRM and Customer Experience Management (CEM) Software Market: Small Enterprises(1-499 Users) (2018-2023) & ($ Millions)
Figure 16. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application in 2022
Figure 17. Global CRM and Customer Experience Management (CEM) Software Revenue Market Share by Player in 2022
Figure 18. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share by Regions (2018-2023)
Figure 19. Americas CRM and Customer Experience Management (CEM) Software Market Size 2018-2023 ($ Millions)
Figure 20. APAC CRM and Customer Experience Management (CEM) Software Market Size 2018-2023 ($ Millions)
Figure 21. Europe CRM and Customer Experience Management (CEM) Software Market Size 2018-2023 ($ Millions)
Figure 22. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size 2018-2023 ($ Millions)
Figure 23. Americas CRM and Customer Experience Management (CEM) Software Value Market Share by Country in 2022
Figure 24. United States CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 25. Canada CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 26. Mexico CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 27. Brazil CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 28. APAC CRM and Customer Experience Management (CEM) Software Market Size Market Share by Region in 2022
Figure 29. APAC CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type in 2022
Figure 30. APAC CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application in 2022
Figure 31. China CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 32. Japan CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 33. Korea CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 34. Southeast Asia CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 35. India CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 36. Australia CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 37. Europe CRM and Customer Experience Management (CEM) Software Market Size Market Share by Country in 2022
Figure 38. Europe CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type (2018-2023)
Figure 39. Europe CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application (2018-2023)
Figure 40. Germany CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 41. France CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 42. UK CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 43. Italy CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 44. Russia CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 45. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size Market Share by Region (2018-2023)
Figure 46. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type (2018-2023)
Figure 47. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application (2018-2023)
Figure 48. Egypt CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 49. South Africa CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 50. Israel CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 51. Turkey CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 52. GCC Country CRM and Customer Experience Management (CEM) Software Market Size Growth 2018-2023 ($ Millions)
Figure 53. Americas CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 54. APAC CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 55. Europe CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 56. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 57. United States CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 58. Canada CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 59. Mexico CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 60. Brazil CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 61. China CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 62. Japan CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 63. Korea CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 64. Southeast Asia CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 65. India CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 66. Australia CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 67. Germany CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 68. France CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 69. UK CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 70. Italy CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 71. Russia CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 72. Spain CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 73. Egypt CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 74. South Africa CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 75. Israel CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 76. Turkey CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 77. GCC Countries CRM and Customer Experience Management (CEM) Software Market Size 2024-2029 ($ Millions)
Figure 78. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share Forecast by Type (2024-2029)
Figure 79. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share Forecast by Application (2024-2029)


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