Global Contact Center Quality Assurance Software Market Size, Status and Forecast 2020-2026

August 2020 | 90 pages | ID: GF09A0B94BC3EN
QYResearch

Abstracts

This report focuses on the global Contact Center Quality Assurance Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center Quality Assurance Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study

• Talkdesk
• Arcaris
• CloudTalk
• CallSource
• Scorebuddy
• Adtrib
• Aspect Software
• Enghouse Interactive
• EvaluAgent
• Qualitista

Market segment by Type, the product can be split into

• On-premise
• Cloud-based

Market segment by Application, split into

• Individual
• Enterprise
• Others

Market segment by Regions/Countries, this report covers

• North America
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America

The study objectives of this report are:

• To analyze global Contact Center Quality Assurance Software status, future forecast, growth opportunity, key market and key players.
• To present the Contact Center Quality Assurance Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Contact Center Quality Assurance Software are as follows:

• History Year: 2015-2019
• Base Year: 2019
• Estimated Year: 2020
• Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Contents

1 REPORT OVERVIEW

1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Contact Center Quality Assurance Software Revenue
1.4 Market Analysis by Type
  1.4.1 Global Contact Center Quality Assurance Software Market Size Growth Rate by Type: 2020 VS 2026
  1.4.2 On-premise
  1.4.3 Cloud-based
1.5 Market by Application
  1.5.1 Global Contact Center Quality Assurance Software Market Share by Application: 2020 VS 2026
  1.5.2 Individual
  1.5.3 Enterprise
  1.5.4 Others
1.6 Coronavirus Disease 2019 (Covid-19): Contact Center Quality Assurance Software Industry Impact
  1.6.1 How the Covid-19 is Affecting the Contact Center Quality Assurance Software Industry
    1.6.1.1 Contact Center Quality Assurance Software Business Impact Assessment - Covid-19
    1.6.1.2 Supply Chain Challenges
    1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
  1.6.2 Market Trends and Contact Center Quality Assurance Software Potential Opportunities in the COVID-19 Landscape
  1.6.3 Measures / Proposal against Covid-19
    1.6.3.1 Government Measures to Combat Covid-19 Impact
    1.6.3.2 Proposal for Contact Center Quality Assurance Software Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered

2 GLOBAL GROWTH TRENDS BY REGIONS

2.1 Contact Center Quality Assurance Software Market Perspective (2015-2026)
2.2 Contact Center Quality Assurance Software Growth Trends by Regions
  2.2.1 Contact Center Quality Assurance Software Market Size by Regions: 2015 VS 2020 VS 2026
  2.2.2 Contact Center Quality Assurance Software Historic Market Share by Regions (2015-2020)
  2.2.3 Contact Center Quality Assurance Software Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
  2.3.1 Market Top Trends
  2.3.2 Market Drivers
  2.3.3 Market Challenges
  2.3.4 Porter’s Five Forces Analysis
  2.3.5 Contact Center Quality Assurance Software Market Growth Strategy
  2.3.6 Primary Interviews with Key Contact Center Quality Assurance Software Players (Opinion Leaders)

3 COMPETITION LANDSCAPE BY KEY PLAYERS

3.1 Global Top Contact Center Quality Assurance Software Players by Market Size
  3.1.1 Global Top Contact Center Quality Assurance Software Players by Revenue (2015-2020)
  3.1.2 Global Contact Center Quality Assurance Software Revenue Market Share by Players (2015-2020)
  3.1.3 Global Contact Center Quality Assurance Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Contact Center Quality Assurance Software Market Concentration Ratio
  3.2.1 Global Contact Center Quality Assurance Software Market Concentration Ratio (CR5 and HHI)
  3.2.2 Global Top 10 and Top 5 Companies by Contact Center Quality Assurance Software Revenue in 2019
3.3 Contact Center Quality Assurance Software Key Players Head office and Area Served
3.4 Key Players Contact Center Quality Assurance Software Product Solution and Service
3.5 Date of Enter into Contact Center Quality Assurance Software Market
3.6 Mergers & Acquisitions, Expansion Plans

4 BREAKDOWN DATA BY TYPE (2015-2026)

4.1 Global Contact Center Quality Assurance Software Historic Market Size by Type (2015-2020)
4.2 Global Contact Center Quality Assurance Software Forecasted Market Size by Type (2021-2026)

5 CONTACT CENTER QUALITY ASSURANCE SOFTWARE BREAKDOWN DATA BY APPLICATION (2015-2026)

5.1 Global Contact Center Quality Assurance Software Market Size by Application (2015-2020)
5.2 Global Contact Center Quality Assurance Software Forecasted Market Size by Application (2021-2026)

6 NORTH AMERICA

6.1 North America Contact Center Quality Assurance Software Market Size (2015-2020)
6.2 Contact Center Quality Assurance Software Key Players in North America (2019-2020)
6.3 North America Contact Center Quality Assurance Software Market Size by Type (2015-2020)
6.4 North America Contact Center Quality Assurance Software Market Size by Application (2015-2020)

7 EUROPE

7.1 Europe Contact Center Quality Assurance Software Market Size (2015-2020)
7.2 Contact Center Quality Assurance Software Key Players in Europe (2019-2020)
7.3 Europe Contact Center Quality Assurance Software Market Size by Type (2015-2020)
7.4 Europe Contact Center Quality Assurance Software Market Size by Application (2015-2020)

8 CHINA

8.1 China Contact Center Quality Assurance Software Market Size (2015-2020)
8.2 Contact Center Quality Assurance Software Key Players in China (2019-2020)
8.3 China Contact Center Quality Assurance Software Market Size by Type (2015-2020)
8.4 China Contact Center Quality Assurance Software Market Size by Application (2015-2020)

9 JAPAN

9.1 Japan Contact Center Quality Assurance Software Market Size (2015-2020)
9.2 Contact Center Quality Assurance Software Key Players in Japan (2019-2020)
9.3 Japan Contact Center Quality Assurance Software Market Size by Type (2015-2020)
9.4 Japan Contact Center Quality Assurance Software Market Size by Application (2015-2020)

10 SOUTHEAST ASIA

10.1 Southeast Asia Contact Center Quality Assurance Software Market Size (2015-2020)
10.2 Contact Center Quality Assurance Software Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Contact Center Quality Assurance Software Market Size by Type (2015-2020)
10.4 Southeast Asia Contact Center Quality Assurance Software Market Size by Application (2015-2020)

11 INDIA

11.1 India Contact Center Quality Assurance Software Market Size (2015-2020)
11.2 Contact Center Quality Assurance Software Key Players in India (2019-2020)
11.3 India Contact Center Quality Assurance Software Market Size by Type (2015-2020)
11.4 India Contact Center Quality Assurance Software Market Size by Application (2015-2020)

12 CENTRAL & SOUTH AMERICA

12.1 Central & South America Contact Center Quality Assurance Software Market Size (2015-2020)
12.2 Contact Center Quality Assurance Software Key Players in Central & South America (2019-2020)
12.3 Central & South America Contact Center Quality Assurance Software Market Size by Type (2015-2020)
12.4 Central & South America Contact Center Quality Assurance Software Market Size by Application (2015-2020)

13 KEY PLAYERS PROFILES

13.1 Talkdesk
  13.1.1 Talkdesk Company Details
  13.1.2 Talkdesk Business Overview and Its Total Revenue
  13.1.3 Talkdesk Contact Center Quality Assurance Software Introduction
  13.1.4 Talkdesk Revenue in Contact Center Quality Assurance Software Business (2015-2020))
  13.1.5 Talkdesk Recent Development
13.2 Arcaris
  13.2.1 Arcaris Company Details
  13.2.2 Arcaris Business Overview and Its Total Revenue
  13.2.3 Arcaris Contact Center Quality Assurance Software Introduction
  13.2.4 Arcaris Revenue in Contact Center Quality Assurance Software Business (2015-2020)
  13.2.5 Arcaris Recent Development
13.3 CloudTalk
  13.3.1 CloudTalk Company Details
  13.3.2 CloudTalk Business Overview and Its Total Revenue
  13.3.3 CloudTalk Contact Center Quality Assurance Software Introduction
  13.3.4 CloudTalk Revenue in Contact Center Quality Assurance Software Business (2015-2020)
  13.3.5 CloudTalk Recent Development
13.4 CallSource
  13.4.1 CallSource Company Details
  13.4.2 CallSource Business Overview and Its Total Revenue
  13.4.3 CallSource Contact Center Quality Assurance Software Introduction
  13.4.4 CallSource Revenue in Contact Center Quality Assurance Software Business (2015-2020)
  13.4.5 CallSource Recent Development
13.5 Scorebuddy
  13.5.1 Scorebuddy Company Details
  13.5.2 Scorebuddy Business Overview and Its Total Revenue
  13.5.3 Scorebuddy Contact Center Quality Assurance Software Introduction
  13.5.4 Scorebuddy Revenue in Contact Center Quality Assurance Software Business (2015-2020)
  13.5.5 Scorebuddy Recent Development
13.6 Adtrib
  13.6.1 Adtrib Company Details
  13.6.2 Adtrib Business Overview and Its Total Revenue
  13.6.3 Adtrib Contact Center Quality Assurance Software Introduction
  13.6.4 Adtrib Revenue in Contact Center Quality Assurance Software Business (2015-2020)
  13.6.5 Adtrib Recent Development
13.7 Aspect Software
  13.7.1 Aspect Software Company Details
  13.7.2 Aspect Software Business Overview and Its Total Revenue
  13.7.3 Aspect Software Contact Center Quality Assurance Software Introduction
  13.7.4 Aspect Software Revenue in Contact Center Quality Assurance Software Business (2015-2020)
  13.7.5 Aspect Software Recent Development
13.8 Enghouse Interactive
  13.8.1 Enghouse Interactive Company Details
  13.8.2 Enghouse Interactive Business Overview and Its Total Revenue
  13.8.3 Enghouse Interactive Contact Center Quality Assurance Software Introduction
  13.8.4 Enghouse Interactive Revenue in Contact Center Quality Assurance Software Business (2015-2020)
  13.8.5 Enghouse Interactive Recent Development
13.9 EvaluAgent
  13.9.1 EvaluAgent Company Details
  13.9.2 EvaluAgent Business Overview and Its Total Revenue
  13.9.3 EvaluAgent Contact Center Quality Assurance Software Introduction
  13.9.4 EvaluAgent Revenue in Contact Center Quality Assurance Software Business (2015-2020)
  13.9.5 EvaluAgent Recent Development
13.10 Qualitista
  13.10.1 Qualitista Company Details
  13.10.2 Qualitista Business Overview and Its Total Revenue
  13.10.3 Qualitista Contact Center Quality Assurance Software Introduction
  13.10.4 Qualitista Revenue in Contact Center Quality Assurance Software Business (2015-2020)
  13.10.5 Qualitista Recent Development

14 ANALYST'S VIEWPOINTS/CONCLUSIONS

15 APPENDIX

15.1 Research Methodology
  15.1.1 Methodology/Research Approach
  15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details

List Of Tables

LIST OF TABLES

Table 1. Contact Center Quality Assurance Software Key Market Segments
Table 2. Key Players Covered: Ranking by Contact Center Quality Assurance Software Revenue
Table 3. Ranking of Global Top Contact Center Quality Assurance Software Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Contact Center Quality Assurance Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of On-premise
Table 6. Key Players of Cloud-based
Table 7. COVID-19 Impact Global Market: (Four Contact Center Quality Assurance Software Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Contact Center Quality Assurance Software Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Contact Center Quality Assurance Software Players to Combat Covid-19 Impact
Table 12. Global Contact Center Quality Assurance Software Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Contact Center Quality Assurance Software Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Contact Center Quality Assurance Software Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Contact Center Quality Assurance Software Market Share by Regions (2015-2020)
Table 16. Global Contact Center Quality Assurance Software Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Contact Center Quality Assurance Software Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Contact Center Quality Assurance Software Market Growth Strategy
Table 22. Main Points Interviewed from Key Contact Center Quality Assurance Software Players
Table 23. Global Contact Center Quality Assurance Software Revenue by Players (2015-2020) (Million US$)
Table 24. Global Contact Center Quality Assurance Software Market Share by Players (2015-2020)
Table 25. Global Top Contact Center Quality Assurance Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Quality Assurance Software as of 2019)
Table 26. Global Contact Center Quality Assurance Software by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Contact Center Quality Assurance Software Product Solution and Service
Table 29. Date of Enter into Contact Center Quality Assurance Software Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Contact Center Quality Assurance Software Market Size by Type (2015-2020) (Million US$)
Table 32. Global Contact Center Quality Assurance Software Market Size Share by Type (2015-2020)
Table 33. Global Contact Center Quality Assurance Software Revenue Market Share by Type (2021-2026)
Table 34. Global Contact Center Quality Assurance Software Market Size Share by Application (2015-2020)
Table 35. Global Contact Center Quality Assurance Software Market Size by Application (2015-2020) (Million US$)
Table 36. Global Contact Center Quality Assurance Software Market Size Share by Application (2021-2026)
Table 37. North America Key Players Contact Center Quality Assurance Software Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Contact Center Quality Assurance Software Market Share (2019-2020)
Table 39. North America Contact Center Quality Assurance Software Market Size by Type (2015-2020) (Million US$)
Table 40. North America Contact Center Quality Assurance Software Market Share by Type (2015-2020)
Table 41. North America Contact Center Quality Assurance Software Market Size by Application (2015-2020) (Million US$)
Table 42. North America Contact Center Quality Assurance Software Market Share by Application (2015-2020)
Table 43. Europe Key Players Contact Center Quality Assurance Software Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Contact Center Quality Assurance Software Market Share (2019-2020)
Table 45. Europe Contact Center Quality Assurance Software Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Contact Center Quality Assurance Software Market Share by Type (2015-2020)
Table 47. Europe Contact Center Quality Assurance Software Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Contact Center Quality Assurance Software Market Share by Application (2015-2020)
Table 49. China Key Players Contact Center Quality Assurance Software Revenue (2019-2020) (Million US$)
Table 50. China Key Players Contact Center Quality Assurance Software Market Share (2019-2020)
Table 51. China Contact Center Quality Assurance Software Market Size by Type (2015-2020) (Million US$)
Table 52. China Contact Center Quality Assurance Software Market Share by Type (2015-2020)
Table 53. China Contact Center Quality Assurance Software Market Size by Application (2015-2020) (Million US$)
Table 54. China Contact Center Quality Assurance Software Market Share by Application (2015-2020)
Table 55. Japan Key Players Contact Center Quality Assurance Software Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Contact Center Quality Assurance Software Market Share (2019-2020)
Table 57. Japan Contact Center Quality Assurance Software Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Contact Center Quality Assurance Software Market Share by Type (2015-2020)
Table 59. Japan Contact Center Quality Assurance Software Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Contact Center Quality Assurance Software Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Contact Center Quality Assurance Software Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Contact Center Quality Assurance Software Market Share (2019-2020)
Table 63. Southeast Asia Contact Center Quality Assurance Software Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Contact Center Quality Assurance Software Market Share by Type (2015-2020)
Table 65. Southeast Asia Contact Center Quality Assurance Software Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Contact Center Quality Assurance Software Market Share by Application (2015-2020)
Table 67. India Key Players Contact Center Quality Assurance Software Revenue (2019-2020) (Million US$)
Table 68. India Key Players Contact Center Quality Assurance Software Market Share (2019-2020)
Table 69. India Contact Center Quality Assurance Software Market Size by Type (2015-2020) (Million US$)
Table 70. India Contact Center Quality Assurance Software Market Share by Type (2015-2020)
Table 71. India Contact Center Quality Assurance Software Market Size by Application (2015-2020) (Million US$)
Table 72. India Contact Center Quality Assurance Software Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Contact Center Quality Assurance Software Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Contact Center Quality Assurance Software Market Share (2019-2020)
Table 75. Central & South America Contact Center Quality Assurance Software Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Contact Center Quality Assurance Software Market Share by Type (2015-2020)
Table 77. Central & South America Contact Center Quality Assurance Software Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Contact Center Quality Assurance Software Market Share by Application (2015-2020)
Table 79. Talkdesk Company Details
Table 80. Talkdesk Business Overview
Table 81. Talkdesk Product
Table 82. Talkdesk Revenue in Contact Center Quality Assurance Software Business (2015-2020) (Million US$)
Table 83. Talkdesk Recent Development
Table 84. Arcaris Company Details
Table 85. Arcaris Business Overview
Table 86. Arcaris Product
Table 87. Arcaris Revenue in Contact Center Quality Assurance Software Business (2015-2020) (Million US$)
Table 88. Arcaris Recent Development
Table 89. CloudTalk Company Details
Table 90. CloudTalk Business Overview
Table 91. CloudTalk Product
Table 92. CloudTalk Revenue in Contact Center Quality Assurance Software Business (2015-2020) (Million US$)
Table 93. CloudTalk Recent Development
Table 94. CallSource Company Details
Table 95. CallSource Business Overview
Table 96. CallSource Product
Table 97. CallSource Revenue in Contact Center Quality Assurance Software Business (2015-2020) (Million US$)
Table 98. CallSource Recent Development
Table 99. Scorebuddy Company Details
Table 100. Scorebuddy Business Overview
Table 101. Scorebuddy Product
Table 102. Scorebuddy Revenue in Contact Center Quality Assurance Software Business (2015-2020) (Million US$)
Table 103. Scorebuddy Recent Development
Table 104. Adtrib Company Details
Table 105. Adtrib Business Overview
Table 106. Adtrib Product
Table 107. Adtrib Revenue in Contact Center Quality Assurance Software Business (2015-2020) (Million US$)
Table 108. Adtrib Recent Development
Table 109. Aspect Software Company Details
Table 110. Aspect Software Business Overview
Table 111. Aspect Software Product
Table 112. Aspect Software Revenue in Contact Center Quality Assurance Software Business (2015-2020) (Million US$)
Table 113. Aspect Software Recent Development
Table 114. Enghouse Interactive Business Overview
Table 115. Enghouse Interactive Product
Table 116. Enghouse Interactive Company Details
Table 117. Enghouse Interactive Revenue in Contact Center Quality Assurance Software Business (2015-2020) (Million US$)
Table 118. Enghouse Interactive Recent Development
Table 119. EvaluAgent Company Details
Table 120. EvaluAgent Business Overview
Table 121. EvaluAgent Product
Table 122. EvaluAgent Revenue in Contact Center Quality Assurance Software Business (2015-2020) (Million US$)
Table 123. EvaluAgent Recent Development
Table 124. Qualitista Company Details
Table 125. Qualitista Business Overview
Table 126. Qualitista Product
Table 127. Qualitista Revenue in Contact Center Quality Assurance Software Business (2015-2020) (Million US$)
Table 128. Qualitista Recent Development
Table 129. Research Programs/Design for This Report
Table 130. Key Data Information from Secondary Sources
Table 131. Key Data Information from Primary Sources

List Of Figures

LIST OF FIGURES

Figure 1. Global Contact Center Quality Assurance Software Market Share by Type: 2020 VS 2026
Figure 2. On-premise Features
Figure 3. Cloud-based Features
Figure 4. Global Contact Center Quality Assurance Software Market Share by Application: 2020 VS 2026
Figure 5. Individual Case Studies
Figure 6. Enterprise Case Studies
Figure 7. Others Case Studies
Figure 8. Contact Center Quality Assurance Software Report Years Considered
Figure 9. Global Contact Center Quality Assurance Software Market Size YoY Growth 2015-2026 (US$ Million)
Figure 10. Global Contact Center Quality Assurance Software Market Share by Regions: 2020 VS 2026
Figure 11. Global Contact Center Quality Assurance Software Market Share by Regions (2021-2026)
Figure 12. Porter's Five Forces Analysis
Figure 13. Global Contact Center Quality Assurance Software Market Share by Players in 2019
Figure 14. Global Top Contact Center Quality Assurance Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Quality Assurance Software as of 2019
Figure 15. The Top 10 and 5 Players Market Share by Contact Center Quality Assurance Software Revenue in 2019
Figure 16. North America Contact Center Quality Assurance Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 17. Europe Contact Center Quality Assurance Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. China Contact Center Quality Assurance Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Japan Contact Center Quality Assurance Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. Southeast Asia Contact Center Quality Assurance Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. India Contact Center Quality Assurance Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Central & South America Contact Center Quality Assurance Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Talkdesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 24. Talkdesk Revenue Growth Rate in Contact Center Quality Assurance Software Business (2015-2020)
Figure 25. Arcaris Total Revenue (US$ Million): 2019 Compared with 2018
Figure 26. Arcaris Revenue Growth Rate in Contact Center Quality Assurance Software Business (2015-2020)
Figure 27. CloudTalk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 28. CloudTalk Revenue Growth Rate in Contact Center Quality Assurance Software Business (2015-2020)
Figure 29. CallSource Total Revenue (US$ Million): 2019 Compared with 2018
Figure 30. CallSource Revenue Growth Rate in Contact Center Quality Assurance Software Business (2015-2020)
Figure 31. Scorebuddy Total Revenue (US$ Million): 2019 Compared with 2018
Figure 32. Scorebuddy Revenue Growth Rate in Contact Center Quality Assurance Software Business (2015-2020)
Figure 33. Adtrib Total Revenue (US$ Million): 2019 Compared with 2018
Figure 34. Adtrib Revenue Growth Rate in Contact Center Quality Assurance Software Business (2015-2020)
Figure 35. Aspect Software Total Revenue (US$ Million): 2019 Compared with 2018
Figure 36. Aspect Software Revenue Growth Rate in Contact Center Quality Assurance Software Business (2015-2020)
Figure 37. Enghouse Interactive Total Revenue (US$ Million): 2019 Compared with 2018
Figure 38. Enghouse Interactive Revenue Growth Rate in Contact Center Quality Assurance Software Business (2015-2020)
Figure 39. EvaluAgent Total Revenue (US$ Million): 2019 Compared with 2018
Figure 40. EvaluAgent Revenue Growth Rate in Contact Center Quality Assurance Software Business (2015-2020)
Figure 41. Qualitista Total Revenue (US$ Million): 2019 Compared with 2018
Figure 42. Qualitista Revenue Growth Rate in Contact Center Quality Assurance Software Business (2015-2020)
Figure 43. Bottom-up and Top-down Approaches for This Report
Figure 44. Data Triangulation
Figure 45. Key Executives Interviewed