Global Contact Center Operations Software Market Size, Status and Forecast 2020-2026

August 2020 | 130 pages | ID: GF73D429C682EN
QYResearch

Abstracts

This report focuses on the global Contact Center Operations Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center Operations Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study

• Talkdesk
• Genesys
• NICE inContact
• Dixa
• Aircall
• UJET
• 3CX
• CloudTalk
• CallTrackingMetrics
• Connect First
• Five9
• Twilio Flex
• Five9 IVR
• Freshcaller
• Zendesk Talk
• Avaya Aura
• US Claro
• Ring Central
• Atento

Market segment by Type, the product can be split into

• Onshore Outsourcing
• Offshore Outsourcing

Market segment by Application, split into

• Telecom & IT
• BFSI
• Healthcare & Life Sciences
• Government & Public
• Retail & Consumer Goods
• Others

Market segment by Regions/Countries, this report covers

• North America
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America

The study objectives of this report are:

• To analyze global Contact Center Operations Software status, future forecast, growth opportunity, key market and key players.
• To present the Contact Center Operations Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Contact Center Operations Software are as follows:

• History Year: 2015-2019
• Base Year: 2019
• Estimated Year: 2020
• Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Contents

1 REPORT OVERVIEW

1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Contact Center Operations Software Revenue
1.4 Market Analysis by Type
  1.4.1 Global Contact Center Operations Software Market Size Growth Rate by Type: 2020 VS 2026
  1.4.2 Onshore Outsourcing
  1.4.3 Offshore Outsourcing
1.5 Market by Application
  1.5.1 Global Contact Center Operations Software Market Share by Application: 2020 VS 2026
  1.5.2 Telecom & IT
  1.5.3 BFSI
  1.5.4 Healthcare & Life Sciences
  1.5.5 Government & Public
  1.5.6 Retail & Consumer Goods
  1.5.7 Others
1.6 Coronavirus Disease 2019 (Covid-19): Contact Center Operations Software Industry Impact
  1.6.1 How the Covid-19 is Affecting the Contact Center Operations Software Industry
    1.6.1.1 Contact Center Operations Software Business Impact Assessment - Covid-19
    1.6.1.2 Supply Chain Challenges
    1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
  1.6.2 Market Trends and Contact Center Operations Software Potential Opportunities in the COVID-19 Landscape
  1.6.3 Measures / Proposal against Covid-19
    1.6.3.1 Government Measures to Combat Covid-19 Impact
    1.6.3.2 Proposal for Contact Center Operations Software Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered

2 GLOBAL GROWTH TRENDS BY REGIONS

2.1 Contact Center Operations Software Market Perspective (2015-2026)
2.2 Contact Center Operations Software Growth Trends by Regions
  2.2.1 Contact Center Operations Software Market Size by Regions: 2015 VS 2020 VS 2026
  2.2.2 Contact Center Operations Software Historic Market Share by Regions (2015-2020)
  2.2.3 Contact Center Operations Software Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
  2.3.1 Market Top Trends
  2.3.2 Market Drivers
  2.3.3 Market Challenges
  2.3.4 Porter’s Five Forces Analysis
  2.3.5 Contact Center Operations Software Market Growth Strategy
  2.3.6 Primary Interviews with Key Contact Center Operations Software Players (Opinion Leaders)

3 COMPETITION LANDSCAPE BY KEY PLAYERS

3.1 Global Top Contact Center Operations Software Players by Market Size
  3.1.1 Global Top Contact Center Operations Software Players by Revenue (2015-2020)
  3.1.2 Global Contact Center Operations Software Revenue Market Share by Players (2015-2020)
  3.1.3 Global Contact Center Operations Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Contact Center Operations Software Market Concentration Ratio
  3.2.1 Global Contact Center Operations Software Market Concentration Ratio (CR5 and HHI)
  3.2.2 Global Top 10 and Top 5 Companies by Contact Center Operations Software Revenue in 2019
3.3 Contact Center Operations Software Key Players Head office and Area Served
3.4 Key Players Contact Center Operations Software Product Solution and Service
3.5 Date of Enter into Contact Center Operations Software Market
3.6 Mergers & Acquisitions, Expansion Plans

4 BREAKDOWN DATA BY TYPE (2015-2026)

4.1 Global Contact Center Operations Software Historic Market Size by Type (2015-2020)
4.2 Global Contact Center Operations Software Forecasted Market Size by Type (2021-2026)

5 CONTACT CENTER OPERATIONS SOFTWARE BREAKDOWN DATA BY APPLICATION (2015-2026)

5.1 Global Contact Center Operations Software Market Size by Application (2015-2020)
5.2 Global Contact Center Operations Software Forecasted Market Size by Application (2021-2026)

6 NORTH AMERICA

6.1 North America Contact Center Operations Software Market Size (2015-2020)
6.2 Contact Center Operations Software Key Players in North America (2019-2020)
6.3 North America Contact Center Operations Software Market Size by Type (2015-2020)
6.4 North America Contact Center Operations Software Market Size by Application (2015-2020)

7 EUROPE

7.1 Europe Contact Center Operations Software Market Size (2015-2020)
7.2 Contact Center Operations Software Key Players in Europe (2019-2020)
7.3 Europe Contact Center Operations Software Market Size by Type (2015-2020)
7.4 Europe Contact Center Operations Software Market Size by Application (2015-2020)

8 CHINA

8.1 China Contact Center Operations Software Market Size (2015-2020)
8.2 Contact Center Operations Software Key Players in China (2019-2020)
8.3 China Contact Center Operations Software Market Size by Type (2015-2020)
8.4 China Contact Center Operations Software Market Size by Application (2015-2020)

9 JAPAN

9.1 Japan Contact Center Operations Software Market Size (2015-2020)
9.2 Contact Center Operations Software Key Players in Japan (2019-2020)
9.3 Japan Contact Center Operations Software Market Size by Type (2015-2020)
9.4 Japan Contact Center Operations Software Market Size by Application (2015-2020)

10 SOUTHEAST ASIA

10.1 Southeast Asia Contact Center Operations Software Market Size (2015-2020)
10.2 Contact Center Operations Software Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Contact Center Operations Software Market Size by Type (2015-2020)
10.4 Southeast Asia Contact Center Operations Software Market Size by Application (2015-2020)

11 INDIA

11.1 India Contact Center Operations Software Market Size (2015-2020)
11.2 Contact Center Operations Software Key Players in India (2019-2020)
11.3 India Contact Center Operations Software Market Size by Type (2015-2020)
11.4 India Contact Center Operations Software Market Size by Application (2015-2020)

12 CENTRAL & SOUTH AMERICA

12.1 Central & South America Contact Center Operations Software Market Size (2015-2020)
12.2 Contact Center Operations Software Key Players in Central & South America (2019-2020)
12.3 Central & South America Contact Center Operations Software Market Size by Type (2015-2020)
12.4 Central & South America Contact Center Operations Software Market Size by Application (2015-2020)

13 KEY PLAYERS PROFILES

13.1 Talkdesk
  13.1.1 Talkdesk Company Details
  13.1.2 Talkdesk Business Overview and Its Total Revenue
  13.1.3 Talkdesk Contact Center Operations Software Introduction
  13.1.4 Talkdesk Revenue in Contact Center Operations Software Business (2015-2020))
  13.1.5 Talkdesk Recent Development
13.2 Genesys
  13.2.1 Genesys Company Details
  13.2.2 Genesys Business Overview and Its Total Revenue
  13.2.3 Genesys Contact Center Operations Software Introduction
  13.2.4 Genesys Revenue in Contact Center Operations Software Business (2015-2020)
  13.2.5 Genesys Recent Development
13.3 NICE inContact
  13.3.1 NICE inContact Company Details
  13.3.2 NICE inContact Business Overview and Its Total Revenue
  13.3.3 NICE inContact Contact Center Operations Software Introduction
  13.3.4 NICE inContact Revenue in Contact Center Operations Software Business (2015-2020)
  13.3.5 NICE inContact Recent Development
13.4 Dixa
  13.4.1 Dixa Company Details
  13.4.2 Dixa Business Overview and Its Total Revenue
  13.4.3 Dixa Contact Center Operations Software Introduction
  13.4.4 Dixa Revenue in Contact Center Operations Software Business (2015-2020)
  13.4.5 Dixa Recent Development
13.5 Aircall
  13.5.1 Aircall Company Details
  13.5.2 Aircall Business Overview and Its Total Revenue
  13.5.3 Aircall Contact Center Operations Software Introduction
  13.5.4 Aircall Revenue in Contact Center Operations Software Business (2015-2020)
  13.5.5 Aircall Recent Development
13.6 UJET
  13.6.1 UJET Company Details
  13.6.2 UJET Business Overview and Its Total Revenue
  13.6.3 UJET Contact Center Operations Software Introduction
  13.6.4 UJET Revenue in Contact Center Operations Software Business (2015-2020)
  13.6.5 UJET Recent Development
13.7 3CX
  13.7.1 3CX Company Details
  13.7.2 3CX Business Overview and Its Total Revenue
  13.7.3 3CX Contact Center Operations Software Introduction
  13.7.4 3CX Revenue in Contact Center Operations Software Business (2015-2020)
  13.7.5 3CX Recent Development
13.8 CloudTalk
  13.8.1 CloudTalk Company Details
  13.8.2 CloudTalk Business Overview and Its Total Revenue
  13.8.3 CloudTalk Contact Center Operations Software Introduction
  13.8.4 CloudTalk Revenue in Contact Center Operations Software Business (2015-2020)
  13.8.5 CloudTalk Recent Development
13.9 CallTrackingMetrics
  13.9.1 CallTrackingMetrics Company Details
  13.9.2 CallTrackingMetrics Business Overview and Its Total Revenue
  13.9.3 CallTrackingMetrics Contact Center Operations Software Introduction
  13.9.4 CallTrackingMetrics Revenue in Contact Center Operations Software Business (2015-2020)
  13.9.5 CallTrackingMetrics Recent Development
13.10 Connect First
  13.10.1 Connect First Company Details
  13.10.2 Connect First Business Overview and Its Total Revenue
  13.10.3 Connect First Contact Center Operations Software Introduction
  13.10.4 Connect First Revenue in Contact Center Operations Software Business (2015-2020)
  13.10.5 Connect First Recent Development
13.11 Five9
  10.11.1 Five9 Company Details
  10.11.2 Five9 Business Overview and Its Total Revenue
  10.11.3 Five9 Contact Center Operations Software Introduction
  10.11.4 Five9 Revenue in Contact Center Operations Software Business (2015-2020)
  10.11.5 Five9 Recent Development
13.12 Twilio Flex
  10.12.1 Twilio Flex Company Details
  10.12.2 Twilio Flex Business Overview and Its Total Revenue
  10.12.3 Twilio Flex Contact Center Operations Software Introduction
  10.12.4 Twilio Flex Revenue in Contact Center Operations Software Business (2015-2020)
  10.12.5 Twilio Flex Recent Development
13.13 Five9 IVR
  10.13.1 Five9 IVR Company Details
  10.13.2 Five9 IVR Business Overview and Its Total Revenue
  10.13.3 Five9 IVR Contact Center Operations Software Introduction
  10.13.4 Five9 IVR Revenue in Contact Center Operations Software Business (2015-2020)
  10.13.5 Five9 IVR Recent Development
13.14 Freshcaller
  10.14.1 Freshcaller Company Details
  10.14.2 Freshcaller Business Overview and Its Total Revenue
  10.14.3 Freshcaller Contact Center Operations Software Introduction
  10.14.4 Freshcaller Revenue in Contact Center Operations Software Business (2015-2020)
  10.14.5 Freshcaller Recent Development
13.15 Zendesk Talk
  10.15.1 Zendesk Talk Company Details
  10.15.2 Zendesk Talk Business Overview and Its Total Revenue
  10.15.3 Zendesk Talk Contact Center Operations Software Introduction
  10.15.4 Zendesk Talk Revenue in Contact Center Operations Software Business (2015-2020)
  10.15.5 Zendesk Talk Recent Development
13.16 Avaya Aura
  10.16.1 Avaya Aura Company Details
  10.16.2 Avaya Aura Business Overview and Its Total Revenue
  10.16.3 Avaya Aura Contact Center Operations Software Introduction
  10.16.4 Avaya Aura Revenue in Contact Center Operations Software Business (2015-2020)
  10.16.5 Avaya Aura Recent Development
13.17 US Claro
  10.17.1 US Claro Company Details
  10.17.2 US Claro Business Overview and Its Total Revenue
  10.17.3 US Claro Contact Center Operations Software Introduction
  10.17.4 US Claro Revenue in Contact Center Operations Software Business (2015-2020)
  10.17.5 US Claro Recent Development
13.18 Ring Central
  10.18.1 Ring Central Company Details
  10.18.2 Ring Central Business Overview and Its Total Revenue
  10.18.3 Ring Central Contact Center Operations Software Introduction
  10.18.4 Ring Central Revenue in Contact Center Operations Software Business (2015-2020)
  10.18.5 Ring Central Recent Development
13.19 Atento
  10.19.1 Atento Company Details
  10.19.2 Atento Business Overview and Its Total Revenue
  10.19.3 Atento Contact Center Operations Software Introduction
  10.19.4 Atento Revenue in Contact Center Operations Software Business (2015-2020)
  10.19.5 Atento Recent Development

14 ANALYST'S VIEWPOINTS/CONCLUSIONS

15 APPENDIX

15.1 Research Methodology
  15.1.1 Methodology/Research Approach
  15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details

List Of Tables

LIST OF TABLES

Table 1. Contact Center Operations Software Key Market Segments
Table 2. Key Players Covered: Ranking by Contact Center Operations Software Revenue
Table 3. Ranking of Global Top Contact Center Operations Software Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Contact Center Operations Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Onshore Outsourcing
Table 6. Key Players of Offshore Outsourcing
Table 7. COVID-19 Impact Global Market: (Four Contact Center Operations Software Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Contact Center Operations Software Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Contact Center Operations Software Players to Combat Covid-19 Impact
Table 12. Global Contact Center Operations Software Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Contact Center Operations Software Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Contact Center Operations Software Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Contact Center Operations Software Market Share by Regions (2015-2020)
Table 16. Global Contact Center Operations Software Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Contact Center Operations Software Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Contact Center Operations Software Market Growth Strategy
Table 22. Main Points Interviewed from Key Contact Center Operations Software Players
Table 23. Global Contact Center Operations Software Revenue by Players (2015-2020) (Million US$)
Table 24. Global Contact Center Operations Software Market Share by Players (2015-2020)
Table 25. Global Top Contact Center Operations Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Operations Software as of 2019)
Table 26. Global Contact Center Operations Software by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Contact Center Operations Software Product Solution and Service
Table 29. Date of Enter into Contact Center Operations Software Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Contact Center Operations Software Market Size by Type (2015-2020) (Million US$)
Table 32. Global Contact Center Operations Software Market Size Share by Type (2015-2020)
Table 33. Global Contact Center Operations Software Revenue Market Share by Type (2021-2026)
Table 34. Global Contact Center Operations Software Market Size Share by Application (2015-2020)
Table 35. Global Contact Center Operations Software Market Size by Application (2015-2020) (Million US$)
Table 36. Global Contact Center Operations Software Market Size Share by Application (2021-2026)
Table 37. North America Key Players Contact Center Operations Software Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Contact Center Operations Software Market Share (2019-2020)
Table 39. North America Contact Center Operations Software Market Size by Type (2015-2020) (Million US$)
Table 40. North America Contact Center Operations Software Market Share by Type (2015-2020)
Table 41. North America Contact Center Operations Software Market Size by Application (2015-2020) (Million US$)
Table 42. North America Contact Center Operations Software Market Share by Application (2015-2020)
Table 43. Europe Key Players Contact Center Operations Software Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Contact Center Operations Software Market Share (2019-2020)
Table 45. Europe Contact Center Operations Software Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Contact Center Operations Software Market Share by Type (2015-2020)
Table 47. Europe Contact Center Operations Software Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Contact Center Operations Software Market Share by Application (2015-2020)
Table 49. China Key Players Contact Center Operations Software Revenue (2019-2020) (Million US$)
Table 50. China Key Players Contact Center Operations Software Market Share (2019-2020)
Table 51. China Contact Center Operations Software Market Size by Type (2015-2020) (Million US$)
Table 52. China Contact Center Operations Software Market Share by Type (2015-2020)
Table 53. China Contact Center Operations Software Market Size by Application (2015-2020) (Million US$)
Table 54. China Contact Center Operations Software Market Share by Application (2015-2020)
Table 55. Japan Key Players Contact Center Operations Software Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Contact Center Operations Software Market Share (2019-2020)
Table 57. Japan Contact Center Operations Software Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Contact Center Operations Software Market Share by Type (2015-2020)
Table 59. Japan Contact Center Operations Software Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Contact Center Operations Software Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Contact Center Operations Software Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Contact Center Operations Software Market Share (2019-2020)
Table 63. Southeast Asia Contact Center Operations Software Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Contact Center Operations Software Market Share by Type (2015-2020)
Table 65. Southeast Asia Contact Center Operations Software Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Contact Center Operations Software Market Share by Application (2015-2020)
Table 67. India Key Players Contact Center Operations Software Revenue (2019-2020) (Million US$)
Table 68. India Key Players Contact Center Operations Software Market Share (2019-2020)
Table 69. India Contact Center Operations Software Market Size by Type (2015-2020) (Million US$)
Table 70. India Contact Center Operations Software Market Share by Type (2015-2020)
Table 71. India Contact Center Operations Software Market Size by Application (2015-2020) (Million US$)
Table 72. India Contact Center Operations Software Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Contact Center Operations Software Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Contact Center Operations Software Market Share (2019-2020)
Table 75. Central & South America Contact Center Operations Software Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Contact Center Operations Software Market Share by Type (2015-2020)
Table 77. Central & South America Contact Center Operations Software Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Contact Center Operations Software Market Share by Application (2015-2020)
Table 79. Talkdesk Company Details
Table 80. Talkdesk Business Overview
Table 81. Talkdesk Product
Table 82. Talkdesk Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 83. Talkdesk Recent Development
Table 84. Genesys Company Details
Table 85. Genesys Business Overview
Table 86. Genesys Product
Table 87. Genesys Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 88. Genesys Recent Development
Table 89. NICE inContact Company Details
Table 90. NICE inContact Business Overview
Table 91. NICE inContact Product
Table 92. NICE inContact Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 93. NICE inContact Recent Development
Table 94. Dixa Company Details
Table 95. Dixa Business Overview
Table 96. Dixa Product
Table 97. Dixa Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 98. Dixa Recent Development
Table 99. Aircall Company Details
Table 100. Aircall Business Overview
Table 101. Aircall Product
Table 102. Aircall Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 103. Aircall Recent Development
Table 104. UJET Company Details
Table 105. UJET Business Overview
Table 106. UJET Product
Table 107. UJET Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 108. UJET Recent Development
Table 109. 3CX Company Details
Table 110. 3CX Business Overview
Table 111. 3CX Product
Table 112. 3CX Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 113. 3CX Recent Development
Table 114. CloudTalk Business Overview
Table 115. CloudTalk Product
Table 116. CloudTalk Company Details
Table 117. CloudTalk Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 118. CloudTalk Recent Development
Table 119. CallTrackingMetrics Company Details
Table 120. CallTrackingMetrics Business Overview
Table 121. CallTrackingMetrics Product
Table 122. CallTrackingMetrics Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 123. CallTrackingMetrics Recent Development
Table 124. Connect First Company Details
Table 125. Connect First Business Overview
Table 126. Connect First Product
Table 127. Connect First Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 128. Connect First Recent Development
Table 129. Five9 Company Details
Table 130. Five9 Business Overview
Table 131. Five9 Product
Table 132. Five9 Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 133. Five9 Recent Development
Table 134. Twilio Flex Company Details
Table 135. Twilio Flex Business Overview
Table 136. Twilio Flex Product
Table 137. Twilio Flex Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 138. Twilio Flex Recent Development
Table 139. Five9 IVR Company Details
Table 140. Five9 IVR Business Overview
Table 141. Five9 IVR Product
Table 142. Five9 IVR Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 143. Five9 IVR Recent Development
Table 144. Freshcaller Company Details
Table 145. Freshcaller Business Overview
Table 146. Freshcaller Product
Table 147. Freshcaller Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 148. Freshcaller Recent Development
Table 149. Zendesk Talk Company Details
Table 150. Zendesk Talk Business Overview
Table 151. Zendesk Talk Product
Table 152. Zendesk Talk Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 153. Zendesk Talk Recent Development
Table 154. Avaya Aura Company Details
Table 155. Avaya Aura Business Overview
Table 156. Avaya Aura Product
Table 157. Avaya Aura Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 158. Avaya Aura Recent Development
Table 159. US Claro Company Details
Table 160. US Claro Business Overview
Table 161. US Claro Product
Table 162. US Claro Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 163. US Claro Recent Development
Table 164. Ring Central Company Details
Table 165. Ring Central Business Overview
Table 166. Ring Central Product
Table 167. Ring Central Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 168. Ring Central Recent Development
Table 169. Atento Company Details
Table 170. Atento Business Overview
Table 171. Atento Product
Table 172. Atento Revenue in Contact Center Operations Software Business (2015-2020) (Million US$)
Table 173. Atento Recent Development
Table 174. Research Programs/Design for This Report
Table 175. Key Data Information from Secondary Sources
Table 176. Key Data Information from Primary Sources

List Of Figures

LIST OF FIGURES

Figure 1. Global Contact Center Operations Software Market Share by Type: 2020 VS 2026
Figure 2. Onshore Outsourcing Features
Figure 3. Offshore Outsourcing Features
Figure 4. Global Contact Center Operations Software Market Share by Application: 2020 VS 2026
Figure 5. Telecom & IT Case Studies
Figure 6. BFSI Case Studies
Figure 7. Healthcare & Life Sciences Case Studies
Figure 8. Government & Public Case Studies
Figure 9. Retail & Consumer Goods Case Studies
Figure 10. Others Case Studies
Figure 11. Contact Center Operations Software Report Years Considered
Figure 12. Global Contact Center Operations Software Market Size YoY Growth 2015-2026 (US$ Million)
Figure 13. Global Contact Center Operations Software Market Share by Regions: 2020 VS 2026
Figure 14. Global Contact Center Operations Software Market Share by Regions (2021-2026)
Figure 15. Porter's Five Forces Analysis
Figure 16. Global Contact Center Operations Software Market Share by Players in 2019
Figure 17. Global Top Contact Center Operations Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Operations Software as of 2019
Figure 18. The Top 10 and 5 Players Market Share by Contact Center Operations Software Revenue in 2019
Figure 19. North America Contact Center Operations Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. Europe Contact Center Operations Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. China Contact Center Operations Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Japan Contact Center Operations Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Southeast Asia Contact Center Operations Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. India Contact Center Operations Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. Central & South America Contact Center Operations Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 26. Talkdesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. Talkdesk Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 28. Genesys Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. Genesys Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 30. NICE inContact Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. NICE inContact Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 32. Dixa Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. Dixa Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 34. Aircall Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. Aircall Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 36. UJET Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. UJET Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 38. 3CX Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. 3CX Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 40. CloudTalk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. CloudTalk Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 42. CallTrackingMetrics Total Revenue (US$ Million): 2019 Compared with 2018
Figure 43. CallTrackingMetrics Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 44. Connect First Total Revenue (US$ Million): 2019 Compared with 2018
Figure 45. Connect First Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 46. Five9 Total Revenue (US$ Million): 2019 Compared with 2018
Figure 47. Five9 Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 48. Twilio Flex Total Revenue (US$ Million): 2019 Compared with 2018
Figure 49. Twilio Flex Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 50. Five9 IVR Total Revenue (US$ Million): 2019 Compared with 2018
Figure 51. Five9 IVR Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 52. Freshcaller Total Revenue (US$ Million): 2019 Compared with 2018
Figure 53. Freshcaller Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 54. Zendesk Talk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 55. Zendesk Talk Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 56. Avaya Aura Total Revenue (US$ Million): 2019 Compared with 2018
Figure 57. Avaya Aura Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 58. US Claro Total Revenue (US$ Million): 2019 Compared with 2018
Figure 59. US Claro Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 60. Ring Central Total Revenue (US$ Million): 2019 Compared with 2018
Figure 61. Ring Central Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 62. Atento Total Revenue (US$ Million): 2019 Compared with 2018
Figure 63. Atento Revenue Growth Rate in Contact Center Operations Software Business (2015-2020)
Figure 64. Bottom-up and Top-down Approaches for This Report
Figure 65. Data Triangulation
Figure 66. Key Executives Interviewed