Global Contact Center Market Research Report 2020 (Covid-19 Version)

June 2020 | 133 pages | ID: GCEF8080753BEN
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Abstracts

SUMMARY

Market Segment as follows:

By Region

• Asia-Pacific
• North America
• Europe
• South America
• Middle East & Africa

By Type

• On-Premise Type
• Cloud-based Type

By Application

• Telecommunication
• BFSI
• Government and Public Sector
• Healthcare and Life Sciences
• Retail and Consumer Goods
• Others

By Company

• Teleperformance
• Alorica
• Convergys
• Atento S.A
• Sykes Enterprises
• Arvato
• Serco Group
• Acticall (Sitel)
• Transcom
• TeleTech
• Concentrix (SYNNEX)
• HKT Teleservices
• Comdata Group

The main contents of the report including:

Section 1:
Product definition, type and application, global and regional market overview;
Section 2:
Global and regional Market competition by company;
Section 3:
Global and regional sales revenue, volume and price by type;
Section 4:
Global and regional sales revenue, volume and price by application;
Section 5:
Regional export and import;
Section 6:
Company information, business overview, sales data and product specifications;
Section 7:
Industry chain and raw materials;
Section 8:
SWOT and Porter's Five Forces;
Section 9:
Conclusion.

Contents

1 MARKET OVERVIEW

1.1 Market Segment Overview
  1.1.1 Product Definition
  1.1.2 Market by Type
    1.1.2.1 On-Premise Type
Figure On-Premise Type Market Size and CAGR 2015-2020 (Million USD)
Figure On-Premise Type Market Forecast and CAGR 2020-2025 (Million USD)
    1.1.2.2 Cloud-based Type
Figure Cloud-based Type Market Size and CAGR 2015-2020 (Million USD)
Figure Cloud-based Type Market Forecast and CAGR 2020-2025 (Million USD)
  1.1.3 Market by Application
    1.1.3.1 Telecommunication
Figure Telecommunication Market Size and CAGR 2015-2020 (Million USD)
Figure Telecommunication Market Forecast and CAGR 2020-2025 (Million USD)
    1.1.3.2 BFSI
Figure BFSI Market Size and CAGR 2015-2020 (Million USD)
Figure BFSI Market Forecast and CAGR 2020-2025 (Million USD)
    1.1.3.3 Government and Public Sector
Figure Government and Public Sector Market Size and CAGR 2015-2020 (Million USD)
Figure Government and Public Sector Market Forecast and CAGR 2020-2025 (Million USD)
    1.1.3.4 Healthcare and Life Sciences
Figure Healthcare and Life Sciences Market Size and CAGR 2015-2020 (Million USD)
Figure Healthcare and Life Sciences Market Forecast and CAGR 2020-2025 (Million USD)
    1.1.3.5 Retail and Consumer Goods
Figure Retail and Consumer Goods Market Size and CAGR 2015-2020 (Million USD)
Figure Retail and Consumer Goods Market Forecast and CAGR 2020-2025 (Million USD)
    1.1.3.6 Others
Figure Others Market Size and CAGR 2015-2020 (Million USD)
Figure Others Market Forecast and CAGR 2020-2025 (Million USD)
1.2 Global and Regional Market Size
  1.2.1 Global Overview
Figure Global Contact Center Market Size and CAGR 2015-2020 (Million USD)
Figure Global Contact Center Market Forecast and CAGR 2020-2025 (Million USD)
  1.2.2 Market by Region
    1.2.2.1 Asia-Pacific
Figure Asia-Pacific Contact Center Market Size and CAGR 2015-2020 (Million USD)
Figure Asia-Pacific Contact Center Market Forecast and CAGR 2020-2025 (Million USD)
    1.2.2.2 North America
Figure North America Contact Center Market Size and CAGR 2015-2020 (Million USD)
Figure North America Contact Center Market Forecast and CAGR 2020-2025 (Million USD)
    1.2.2.3 Europe
Figure Europe Contact Center Market Size and CAGR 2015-2020 (Million USD)
Figure Europe Contact Center Market Forecast and CAGR 2020-2025 (Million USD)
    1.2.2.4 South America
Figure South America Contact Center Market Size and CAGR 2015-2020 (Million USD)
Figure South America Contact Center Market Forecast and CAGR 2020-2025 (Million USD)
    1.2.2.5 Middle East & Africa
Figure Middle East & Africa Contact Center Market Size and CAGR 2015-2020 (Million USD)
Figure Middle East & Africa Contact Center Market Forecast and CAGR 2020-2025 (Million USD)

2 GLOBAL AND REGIONAL MARKET BY COMPANY

2.1 Global
  2.1.1 Global Sales by Company
Table Global Market Sales Revenue by Company 2015-2020
Table Global Market Sales Revenue Share by Company 2015-2020
Figure Global Market Sales Revenue Share by Company in 2020
  2.1.2 Global Price by Company
2.2 Asia-Pacific
  2.2.1 Asia-Pacific Sales by Company
Table Asia-Pacific Market Sales Revenue by Company 2015-2020
Table Asia-Pacific Market Sales Revenue Share by Company 2015-2020
Figure Asia-Pacific Market Sales Revenue Share by Company in 2020
  2.2.2 Asia-Pacific Price by Company
2.3 North America
  2.3.1 North America Sales by Company
Table North America Market Sales Revenue by Company 2015-2020
Table North America Market Sales Revenue Share by Company 2015-2020
Figure North America Market Sales Revenue Share by Company in 2020
  2.3.2 North America Price by Company
2.4 Europe
  2.4.1 Europe Market Sales by Company
Table Europe Market Sales Revenue by Company 2015-2020
Table Europe Market Sales Revenue Share by Company 2015-2020
Figure Europe Market Sales Revenue Share by Company in 2020
  2.4.2 Europe Price by Company
2.5 South America
  2.5.1 South America Sales by Company
Table South America Market Sales Revenue by Company 2015-2020
Table South America Market Sales Revenue Share by Company 2015-2020
Figure South America Market Sales Revenue Share by Company in 2020
  2.5.2 South America Price by Company
2.6 Middle East & Africa
  2.6.1 Middle East & Africa Sales by Company
Table Middle East & Africa Market Sales Revenue by Company 2015-2020
Table Middle East & Africa Market Sales Revenue Share by Company 2015-2020
Figure Middle East & Africa Market Sales Revenue Share by Company in 2020
  2.6.2 Middle East & Africa Price by Company

3 GLOBAL AND REGIONAL MARKET BY TYPE

3.1 Global
  3.1.1 Global Sales by Type
Table Global Market Sales Revenue by Type 2015-2020
Table Global Market Sales Revenue Share by Type 2015-2020
Figure Global Market Sales Revenue Share by Type in 2020
  3.1.2 Global Price by Type
3.2 Asia-Pacific
  3.2.1 Asia-Pacific Sales by Type
Table Asia-Pacific Market Sales Revenue by Type 2015-2020
Table Asia-Pacific Market Sales Revenue Share by Type 2015-2020
Figure Asia-Pacific Market Sales Revenue Share by Type in 2020
  3.2.2 Asia-Pacific Price by Type
3.3 North America
  3.3.1 North America Sales by Type
Table North America Market Sales Revenue by Type 2015-2020
Table North America Market Sales Revenue Share by Type 2015-2020
Figure North America Market Sales Revenue Share by Type in 2020
  3.3.2 North America Price by Type
3.4 Europe
  3.4.1 Europe Market Sales by Type
Table Europe Market Sales Revenue by Type 2015-2020
Table Europe Market Sales Revenue Share by Type 2015-2020
Figure Europe Market Sales Revenue Share by Type in 2020
  3.4.2 Europe Price by Type
3.5 South America
  3.5.1 South America Sales by Type
Table South America Market Sales Revenue by Type 2015-2020
Table South America Market Sales Revenue Share by Type 2015-2020
Figure South America Market Sales Revenue Share by Type in 2020
  3.5.2 South America Price by Type
3.6 Middle East & Africa
  3.6.1 Middle East & Africa Sales by Type
Table Middle East & Africa Market Sales Revenue by Type 2015-2020
Table Middle East & Africa Market Sales Revenue Share by Type 2015-2020
Figure Middle East & Africa Market Sales Revenue Share by Type in 2020
  3.6.2 Middle East & Africa Price by Type

4 GLOBAL AND REGIONAL MARKET BY APPLICATION

4.1 Global
  4.1.1 Global Sales by Application
Table Global Market Sales Revenue by Application 2015-2020
Table Global Market Sales Revenue Share by Application 2015-2020
Figure Global Market Sales Revenue Share by Application in 2020
  4.1.2 Global Price by Application
4.2 Asia-Pacific
  4.2.1 Asia-Pacific Sales by Application
Table Asia-Pacific Market Sales Revenue by Application 2015-2020
Table Asia-Pacific Market Sales Revenue Share by Application 2015-2020
Figure Asia-Pacific Market Sales Revenue Share by Application in 2020
  4.2.2 Asia-Pacific Price by Application
4.3 North America
  4.3.1 North America Sales by Application
Table North America Market Sales Revenue by Application 2015-2020
Table North America Market Sales Revenue Share by Application 2015-2020
Figure North America Market Sales Revenue Share by Application in 2020
  4.3.2 North America Price by Application
4.4 Europe
  4.4.1 Europe Market Sales by Application
Table Europe Market Sales Revenue by Application 2015-2020
Table Europe Market Sales Revenue Share by Application 2015-2020
Figure Europe Market Sales Revenue Share by Application in 2020
  4.4.2 Europe Price by Application
4.5 South America
  4.5.1 South America Sales by Application
Table South America Market Sales Revenue by Application 2015-2020
Table South America Market Sales Revenue Share by Application 2015-2020
Figure South America Market Sales Revenue Share by Application in 2020
  4.5.2 South America Price by Application
4.6 Middle East & Africa
  4.6.1 Middle East & Africa Sales by Application
Table Middle East & Africa Market Sales Revenue by Application 2015-2020
Table Middle East & Africa Market Sales Revenue Share by Application 2015-2020
Figure Middle East & Africa Market Sales Revenue Share by Application in 2020
  4.6.2 Middle East & Africa Price by Application

5 REGIONAL TRADE

5.1 Export
Table Regional Export 2015-2020 (Million USD)
5.2 Import
Table Regional Import 2015-2020 (Million USD)

6 KEY MANUFACTURERS

6.1 Teleperformance
  6.1.1 Company Information
  6.1.2 Products Overview
  6.1.3 Business Data ( Sales Revenue, Cost and Margin)
Table Sales Revenue, Cost and Margin of Teleperformance
6.2 Alorica (Company Information, Products Overview & Business Data)
6.3 Convergys (Company Information, Products Overview & Business Data)
6.4 Atento S.A (Company Information, Products Overview & Business Data)
6.5 Sykes Enterprises (Company Information, Products Overview & Business Data)
6.6 Arvato (Company Information, Products Overview & Business Data)
6.7 Serco Group (Company Information, Products Overview & Business Data)
6.8 Acticall (Sitel) (Company Information, Products Overview & Business Data)
6.9 Transcom (Company Information, Products Overview & Business Data)
6.10 TeleTech (Company Information, Products Overview & Business Data)
6.11 Concentrix (SYNNEX) (Company Information, Products Overview & Business Data)
6.12 HKT Teleservices (Company Information, Products Overview & Business Data)
6.13 Comdata Group (Company Information, Products Overview & Business Data)

7 INDUSTRY UPSTREAM

7.1 Industry Chain
Figure Industry Chain Overview
7.2 Raw Materials
Figure Contact Center SWOT List

8 MARKET ENVIRONMENT

8.1 SWOT
8.2 Porter's Five Forces
Figure Contact Center Porter's Five Forces
8.3 Coronavirus Impact on the Industry
  8.3.1 Impact of Covid-19 on Production
  8.3.2 Impact of Covid-19 on Demand
  8.3.3 Impact of Covid-19 on Purchase & Use
  8.3.4 Impact of Covid-19 on Price
  8.3.5 Impact of Covid-19 on Others

9 CONCLUSION

List Of Tables

LIST OF TABLES

Table Global Market Sales Revenue by Company 2015-2020
Table Global Market Sales Revenue Share by Company 2015-2020
Table Asia-Pacific Market Sales Revenue by Company 2015-2020
Table Asia-Pacific Market Sales Revenue Share by Company 2015-2020
Table North America Market Sales Revenue by Company 2015-2020
Table North America Market Sales Revenue Share by Company 2015-2020
Table Europe Market Sales Revenue by Company 2015-2020
Table Europe Market Sales Revenue Share by Company 2015-2020
Table South America Market Sales Revenue by Company 2015-2020
Table South America Market Sales Revenue Share by Company 2015-2020
Table Middle East & Africa Market Sales Revenue by Company 2015-2020
Table Middle East & Africa Market Sales Revenue Share by Company 2015-2020
Table Global Market Sales Revenue by Type 2015-2020
Table Global Market Sales Revenue Share by Type 2015-2020
Table Asia-Pacific Market Sales Revenue by Type 2015-2020
Table Asia-Pacific Market Sales Revenue Share by Type 2015-2020
Table North America Market Sales Revenue by Type 2015-2020
Table North America Market Sales Revenue Share by Type 2015-2020
Table Europe Market Sales Revenue by Type 2015-2020
Table Europe Market Sales Revenue Share by Type 2015-2020
Table South America Market Sales Revenue by Type 2015-2020
Table South America Market Sales Revenue Share by Type 2015-2020
Table Middle East & Africa Market Sales Revenue by Type 2015-2020
Table Middle East & Africa Market Sales Revenue Share by Type 2015-2020
Table Global Market Sales Revenue by Application 2015-2020
Table Global Market Sales Revenue Share by Application 2015-2020
Table Asia-Pacific Market Sales Revenue by Application 2015-2020
Table Asia-Pacific Market Sales Revenue Share by Application 2015-2020
Table North America Market Sales Revenue by Application 2015-2020
Table North America Market Sales Revenue Share by Application 2015-2020
Table Europe Market Sales Revenue by Application 2015-2020
Table Europe Market Sales Revenue Share by Application 2015-2020
Table South America Market Sales Revenue by Application 2015-2020
Table South America Market Sales Revenue Share by Application 2015-2020
Table Middle East & Africa Market Sales Revenue by Application 2015-2020
Table Middle East & Africa Market Sales Revenue Share by Application 2015-2020
Table Regional Export 2015-2020 (Million USD)
Table Regional Import 2015-2020 (Million USD)
Table Sales Revenue, Cost and Margin of Teleperformance

List Of Figures

LIST OF FIGURES

Figure On-Premise Type Market Size and CAGR 2015-2020 (Million USD)
Figure On-Premise Type Market Forecast and CAGR 2020-2025 (Million USD)
Figure Cloud-based Type Market Size and CAGR 2015-2020 (Million USD)
Figure Cloud-based Type Market Forecast and CAGR 2020-2025 (Million USD)
Figure Telecommunication Market Size and CAGR 2015-2020 (Million USD)
Figure Telecommunication Market Forecast and CAGR 2020-2025 (Million USD)
Figure BFSI Market Size and CAGR 2015-2020 (Million USD)
Figure BFSI Market Forecast and CAGR 2020-2025 (Million USD)
Figure Government and Public Sector Market Size and CAGR 2015-2020 (Million USD)
Figure Government and Public Sector Market Forecast and CAGR 2020-2025 (Million USD)
Figure Healthcare and Life Sciences Market Size and CAGR 2015-2020 (Million USD)
Figure Healthcare and Life Sciences Market Forecast and CAGR 2020-2025 (Million USD)
Figure Retail and Consumer Goods Market Size and CAGR 2015-2020 (Million USD)
Figure Retail and Consumer Goods Market Forecast and CAGR 2020-2025 (Million USD)
Figure Others Market Size and CAGR 2015-2020 (Million USD)
Figure Others Market Forecast and CAGR 2020-2025 (Million USD)
Figure Global Contact Center Market Size and CAGR 2015-2020 (Million USD)
Figure Global Contact Center Market Forecast and CAGR 2020-2025 (Million USD)
Figure Asia-Pacific Contact Center Market Size and CAGR 2015-2020 (Million USD)
Figure Asia-Pacific Contact Center Market Forecast and CAGR 2020-2025 (Million USD)
Figure North America Contact Center Market Size and CAGR 2015-2020 (Million USD)
Figure North America Contact Center Market Forecast and CAGR 2020-2025 (Million USD)
Figure Europe Contact Center Market Size and CAGR 2015-2020 (Million USD)
Figure Europe Contact Center Market Forecast and CAGR 2020-2025 (Million USD)
Figure South America Contact Center Market Size and CAGR 2015-2020 (Million USD)
Figure South America Contact Center Market Forecast and CAGR 2020-2025 (Million USD)
Figure Middle East & Africa Contact Center Market Size and CAGR 2015-2020 (Million USD)
Figure Middle East & Africa Contact Center Market Forecast and CAGR 2020-2025 (Million USD)
Figure Global Market Sales Revenue Share by Company in 2020
Figure Asia-Pacific Market Sales Revenue Share by Company in 2020
Figure North America Market Sales Revenue Share by Company in 2020
Figure Europe Market Sales Revenue Share by Company in 2020
Figure South America Market Sales Revenue Share by Company in 2020
Figure Middle East & Africa Market Sales Revenue Share by Company in 2020
Figure Global Market Sales Revenue Share by Type in 2020
Figure Asia-Pacific Market Sales Revenue Share by Type in 2020
Figure North America Market Sales Revenue Share by Type in 2020
Figure Europe Market Sales Revenue Share by Type in 2020
Figure South America Market Sales Revenue Share by Type in 2020
Figure Middle East & Africa Market Sales Revenue Share by Type in 2020
Figure Global Market Sales Revenue Share by Application in 2020
Figure Asia-Pacific Market Sales Revenue Share by Application in 2020
Figure North America Market Sales Revenue Share by Application in 2020
Figure Europe Market Sales Revenue Share by Application in 2020
Figure South America Market Sales Revenue Share by Application in 2020
Figure Middle East & Africa Market Sales Revenue Share by Application in 2020
Figure Industry Chain Overview
Figure Contact Center SWOT List
Figure Contact Center Porter's Five Forces