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Global Chatbots Market Research Report 2024(Status and Outlook)

September 2024 | 102 pages | ID: GEC2AE40DE05EN
Bosson Research

US$ 3,200.00

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Report Overview:

A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods.

The Global Chatbots Market Size was estimated at USD 1306.19 million in 2023 and is projected to reach USD 3900.27 million by 2029, exhibiting a CAGR of 20.00% during the forecast period.

This report provides a deep insight into the global Chatbots market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, Porter’s five forces analysis, value chain analysis, etc.

The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Chatbots Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.

In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Chatbots market in any manner.

Global Chatbots Market: Market Segmentation Analysis

The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.

Key Company

Artificial Solutions

IBM Watson

Naunce Communications

eGain Coporation

Creative Virtual

Next IT Corp.

CX Company

Speaktoit

Customer

Codebaby

Market Segmentation (by Type)

Software

Services

Market Segmentation (by Application)

Websites

Contact Centers

Social Media

Mobile Platform

Geographic Segmentation
  • North America (USA, Canada, Mexico)
  • Europe (Germany, UK, France, Russia, Italy, Rest of Europe)
  • Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)
  • South America (Brazil, Argentina, Columbia, Rest of South America)
  • The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)
Key Benefits of This Market Research:
  • Industry drivers, restraints, and opportunities covered in the study
  • Neutral perspective on the market performance
  • Recent industry trends and developments
  • Competitive landscape & strategies of key players
  • Potential & niche segments and regions exhibiting promising growth covered
  • Historical, current, and projected market size, in terms of value
  • In-depth analysis of the Chatbots Market
  • Overview of the regional outlook of the Chatbots Market:
Key Reasons to Buy this Report:
  • Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change
  • This enables you to anticipate market changes to remain ahead of your competitors
  • You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents
  • The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly
  • Provision of market value (USD Billion) data for each segment and sub-segment
  • Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
  • Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
  • Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
  • Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
  • The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
  • Includes in-depth analysis of the market from various perspectives through Porter’s five forces analysis
  • Provides insight into the market through Value Chain
  • Market dynamics scenario, along with growth opportunities of the market in the years to come
  • 6-month post-sales analyst support
Customization of the Report

In case of any queries or customization requirements, please connect with our sales team, who will ensure that your requirements are met.

Note: this report may need to undergo a final check or review and this could take about 48 hours.

Chapter Outline

Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.

Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the Chatbots Market and its likely evolution in the short to mid-term, and long term.

Chapter 3 makes a detailed analysis of the Market's Competitive Landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.

Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.

Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 9 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.

Chapter 10 provides a quantitative analysis of the market size and development potential of each region in the next five years.

Chapter 11 provides a quantitative analysis of the market size and development potential of each market segment (product type and application) in the next five years.

Chapter 12 is the main points and conclusions of the report.
1 RESEARCH METHODOLOGY AND STATISTICAL SCOPE

1.1 Market Definition and Statistical Scope of Chatbots
1.2 Key Market Segments
  1.2.1 Chatbots Segment by Type
  1.2.2 Chatbots Segment by Application
1.3 Methodology & Sources of Information
  1.3.1 Research Methodology
  1.3.2 Research Process
  1.3.3 Market Breakdown and Data Triangulation
  1.3.4 Base Year
  1.3.5 Report Assumptions & Caveats

2 CHATBOTS MARKET OVERVIEW

2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region

3 CHATBOTS MARKET COMPETITIVE LANDSCAPE

3.1 Global Chatbots Revenue Market Share by Company (2019-2024)
3.2 Chatbots Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Chatbots Market Size Sites, Area Served, Product Type
3.4 Chatbots Market Competitive Situation and Trends
  3.4.1 Chatbots Market Concentration Rate
  3.4.2 Global 5 and 10 Largest Chatbots Players Market Share by Revenue
  3.4.3 Mergers & Acquisitions, Expansion

4 CHATBOTS VALUE CHAIN ANALYSIS

4.1 Chatbots Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis

5 THE DEVELOPMENT AND DYNAMICS OF CHATBOTS MARKET

5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
  5.5.1 Mergers & Acquisitions
  5.5.2 Expansions
  5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies

6 CHATBOTS MARKET SEGMENTATION BY TYPE

6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Chatbots Market Size Market Share by Type (2019-2024)
6.3 Global Chatbots Market Size Growth Rate by Type (2019-2024)

7 CHATBOTS MARKET SEGMENTATION BY APPLICATION

7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Chatbots Market Size (M USD) by Application (2019-2024)
7.3 Global Chatbots Market Size Growth Rate by Application (2019-2024)

8 CHATBOTS MARKET SEGMENTATION BY REGION

8.1 Global Chatbots Market Size by Region
  8.1.1 Global Chatbots Market Size by Region
  8.1.2 Global Chatbots Market Size Market Share by Region
8.2 North America
  8.2.1 North America Chatbots Market Size by Country
  8.2.2 U.S.
  8.2.3 Canada
  8.2.4 Mexico
8.3 Europe
  8.3.1 Europe Chatbots Market Size by Country
  8.3.2 Germany
  8.3.3 France
  8.3.4 U.K.
  8.3.5 Italy
  8.3.6 Russia
8.4 Asia Pacific
  8.4.1 Asia Pacific Chatbots Market Size by Region
  8.4.2 China
  8.4.3 Japan
  8.4.4 South Korea
  8.4.5 India
  8.4.6 Southeast Asia
8.5 South America
  8.5.1 South America Chatbots Market Size by Country
  8.5.2 Brazil
  8.5.3 Argentina
  8.5.4 Columbia
8.6 Middle East and Africa
  8.6.1 Middle East and Africa Chatbots Market Size by Region
  8.6.2 Saudi Arabia
  8.6.3 UAE
  8.6.4 Egypt
  8.6.5 Nigeria
  8.6.6 South Africa

9 KEY COMPANIES PROFILE

9.1 Artificial Solutions
  9.1.1 Artificial Solutions Chatbots Basic Information
  9.1.2 Artificial Solutions Chatbots Product Overview
  9.1.3 Artificial Solutions Chatbots Product Market Performance
  9.1.4 Artificial Solutions Chatbots SWOT Analysis
  9.1.5 Artificial Solutions Business Overview
  9.1.6 Artificial Solutions Recent Developments
9.2 IBM Watson
  9.2.1 IBM Watson Chatbots Basic Information
  9.2.2 IBM Watson Chatbots Product Overview
  9.2.3 IBM Watson Chatbots Product Market Performance
  9.2.4 Artificial Solutions Chatbots SWOT Analysis
  9.2.5 IBM Watson Business Overview
  9.2.6 IBM Watson Recent Developments
9.3 Naunce Communications
  9.3.1 Naunce Communications Chatbots Basic Information
  9.3.2 Naunce Communications Chatbots Product Overview
  9.3.3 Naunce Communications Chatbots Product Market Performance
  9.3.4 Artificial Solutions Chatbots SWOT Analysis
  9.3.5 Naunce Communications Business Overview
  9.3.6 Naunce Communications Recent Developments
9.4 eGain Coporation
  9.4.1 eGain Coporation Chatbots Basic Information
  9.4.2 eGain Coporation Chatbots Product Overview
  9.4.3 eGain Coporation Chatbots Product Market Performance
  9.4.4 eGain Coporation Business Overview
  9.4.5 eGain Coporation Recent Developments
9.5 Creative Virtual
  9.5.1 Creative Virtual Chatbots Basic Information
  9.5.2 Creative Virtual Chatbots Product Overview
  9.5.3 Creative Virtual Chatbots Product Market Performance
  9.5.4 Creative Virtual Business Overview
  9.5.5 Creative Virtual Recent Developments
9.6 Next IT Corp.
  9.6.1 Next IT Corp. Chatbots Basic Information
  9.6.2 Next IT Corp. Chatbots Product Overview
  9.6.3 Next IT Corp. Chatbots Product Market Performance
  9.6.4 Next IT Corp. Business Overview
  9.6.5 Next IT Corp. Recent Developments
9.7 CX Company
  9.7.1 CX Company Chatbots Basic Information
  9.7.2 CX Company Chatbots Product Overview
  9.7.3 CX Company Chatbots Product Market Performance
  9.7.4 CX Company Business Overview
  9.7.5 CX Company Recent Developments
9.8 Speaktoit
  9.8.1 Speaktoit Chatbots Basic Information
  9.8.2 Speaktoit Chatbots Product Overview
  9.8.3 Speaktoit Chatbots Product Market Performance
  9.8.4 Speaktoit Business Overview
  9.8.5 Speaktoit Recent Developments
9.9 Customer
  9.9.1 Customer Chatbots Basic Information
  9.9.2 Customer Chatbots Product Overview
  9.9.3 Customer Chatbots Product Market Performance
  9.9.4 Customer Business Overview
  9.9.5 Customer Recent Developments
9.10 Codebaby
  9.10.1 Codebaby Chatbots Basic Information
  9.10.2 Codebaby Chatbots Product Overview
  9.10.3 Codebaby Chatbots Product Market Performance
  9.10.4 Codebaby Business Overview
  9.10.5 Codebaby Recent Developments

10 CHATBOTS REGIONAL MARKET FORECAST

10.1 Global Chatbots Market Size Forecast
10.2 Global Chatbots Market Forecast by Region
  10.2.1 North America Market Size Forecast by Country
  10.2.2 Europe Chatbots Market Size Forecast by Country
  10.2.3 Asia Pacific Chatbots Market Size Forecast by Region
  10.2.4 South America Chatbots Market Size Forecast by Country
  10.2.5 Middle East and Africa Forecasted Consumption of Chatbots by Country

11 FORECAST MARKET BY TYPE AND BY APPLICATION (2025-2030)

11.1 Global Chatbots Market Forecast by Type (2025-2030)
11.2 Global Chatbots Market Forecast by Application (2025-2030)

12 CONCLUSION AND KEY FINDINGS

LIST OF TABLES

Table 1. Introduction of the Type
Table 2. Introduction of the Application
Table 3. Market Size (M USD) Segment Executive Summary
Table 4. Chatbots Market Size Comparison by Region (M USD)
Table 5. Global Chatbots Revenue (M USD) by Company (2019-2024)
Table 6. Global Chatbots Revenue Share by Company (2019-2024)
Table 7. Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Chatbots as of 2022)
Table 8. Company Chatbots Market Size Sites and Area Served
Table 9. Company Chatbots Product Type
Table 10. Global Chatbots Company Market Concentration Ratio (CR5 and HHI)
Table 11. Mergers & Acquisitions, Expansion Plans
Table 12. Value Chain Map of Chatbots
Table 13. Midstream Market Analysis
Table 14. Downstream Customer Analysis
Table 15. Key Development Trends
Table 16. Driving Factors
Table 17. Chatbots Market Challenges
Table 18. Global Chatbots Market Size by Type (M USD)
Table 19. Global Chatbots Market Size (M USD) by Type (2019-2024)
Table 20. Global Chatbots Market Size Share by Type (2019-2024)
Table 21. Global Chatbots Market Size Growth Rate by Type (2019-2024)
Table 22. Global Chatbots Market Size by Application
Table 23. Global Chatbots Market Size by Application (2019-2024) & (M USD)
Table 24. Global Chatbots Market Share by Application (2019-2024)
Table 25. Global Chatbots Market Size Growth Rate by Application (2019-2024)
Table 26. Global Chatbots Market Size by Region (2019-2024) & (M USD)
Table 27. Global Chatbots Market Size Market Share by Region (2019-2024)
Table 28. North America Chatbots Market Size by Country (2019-2024) & (M USD)
Table 29. Europe Chatbots Market Size by Country (2019-2024) & (M USD)
Table 30. Asia Pacific Chatbots Market Size by Region (2019-2024) & (M USD)
Table 31. South America Chatbots Market Size by Country (2019-2024) & (M USD)
Table 32. Middle East and Africa Chatbots Market Size by Region (2019-2024) & (M USD)
Table 33. Artificial Solutions Chatbots Basic Information
Table 34. Artificial Solutions Chatbots Product Overview
Table 35. Artificial Solutions Chatbots Revenue (M USD) and Gross Margin (2019-2024)
Table 36. Artificial Solutions Chatbots SWOT Analysis
Table 37. Artificial Solutions Business Overview
Table 38. Artificial Solutions Recent Developments
Table 39. IBM Watson Chatbots Basic Information
Table 40. IBM Watson Chatbots Product Overview
Table 41. IBM Watson Chatbots Revenue (M USD) and Gross Margin (2019-2024)
Table 42. Artificial Solutions Chatbots SWOT Analysis
Table 43. IBM Watson Business Overview
Table 44. IBM Watson Recent Developments
Table 45. Naunce Communications Chatbots Basic Information
Table 46. Naunce Communications Chatbots Product Overview
Table 47. Naunce Communications Chatbots Revenue (M USD) and Gross Margin (2019-2024)
Table 48. Artificial Solutions Chatbots SWOT Analysis
Table 49. Naunce Communications Business Overview
Table 50. Naunce Communications Recent Developments
Table 51. eGain Coporation Chatbots Basic Information
Table 52. eGain Coporation Chatbots Product Overview
Table 53. eGain Coporation Chatbots Revenue (M USD) and Gross Margin (2019-2024)
Table 54. eGain Coporation Business Overview
Table 55. eGain Coporation Recent Developments
Table 56. Creative Virtual Chatbots Basic Information
Table 57. Creative Virtual Chatbots Product Overview
Table 58. Creative Virtual Chatbots Revenue (M USD) and Gross Margin (2019-2024)
Table 59. Creative Virtual Business Overview
Table 60. Creative Virtual Recent Developments
Table 61. Next IT Corp. Chatbots Basic Information
Table 62. Next IT Corp. Chatbots Product Overview
Table 63. Next IT Corp. Chatbots Revenue (M USD) and Gross Margin (2019-2024)
Table 64. Next IT Corp. Business Overview
Table 65. Next IT Corp. Recent Developments
Table 66. CX Company Chatbots Basic Information
Table 67. CX Company Chatbots Product Overview
Table 68. CX Company Chatbots Revenue (M USD) and Gross Margin (2019-2024)
Table 69. CX Company Business Overview
Table 70. CX Company Recent Developments
Table 71. Speaktoit Chatbots Basic Information
Table 72. Speaktoit Chatbots Product Overview
Table 73. Speaktoit Chatbots Revenue (M USD) and Gross Margin (2019-2024)
Table 74. Speaktoit Business Overview
Table 75. Speaktoit Recent Developments
Table 76. Customer Chatbots Basic Information
Table 77. Customer Chatbots Product Overview
Table 78. Customer Chatbots Revenue (M USD) and Gross Margin (2019-2024)
Table 79. Customer Business Overview
Table 80. Customer Recent Developments
Table 81. Codebaby Chatbots Basic Information
Table 82. Codebaby Chatbots Product Overview
Table 83. Codebaby Chatbots Revenue (M USD) and Gross Margin (2019-2024)
Table 84. Codebaby Business Overview
Table 85. Codebaby Recent Developments
Table 86. Global Chatbots Market Size Forecast by Region (2025-2030) & (M USD)
Table 87. North America Chatbots Market Size Forecast by Country (2025-2030) & (M USD)
Table 88. Europe Chatbots Market Size Forecast by Country (2025-2030) & (M USD)
Table 89. Asia Pacific Chatbots Market Size Forecast by Region (2025-2030) & (M USD)
Table 90. South America Chatbots Market Size Forecast by Country (2025-2030) & (M USD)
Table 91. Middle East and Africa Chatbots Market Size Forecast by Country (2025-2030) & (M USD)
Table 92. Global Chatbots Market Size Forecast by Type (2025-2030) & (M USD)
Table 93. Global Chatbots Market Size Forecast by Application (2025-2030) & (M USD)

LIST OF FIGURES

Figure 1. Industrial Chain of Chatbots
Figure 2. Data Triangulation
Figure 3. Key Caveats
Figure 4. Global Chatbots Market Size (M USD), 2019-2030
Figure 5. Global Chatbots Market Size (M USD) (2019-2030)
Figure 6. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 7. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 8. Evaluation Matrix of Regional Market Development Potential
Figure 9. Chatbots Market Size by Country (M USD)
Figure 10. Global Chatbots Revenue Share by Company in 2023
Figure 11. Chatbots Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2023
Figure 12. The Global 5 and 10 Largest Players: Market Share by Chatbots Revenue in 2023
Figure 13. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 14. Global Chatbots Market Share by Type
Figure 15. Market Size Share of Chatbots by Type (2019-2024)
Figure 16. Market Size Market Share of Chatbots by Type in 2022
Figure 17. Global Chatbots Market Size Growth Rate by Type (2019-2024)
Figure 18. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 19. Global Chatbots Market Share by Application
Figure 20. Global Chatbots Market Share by Application (2019-2024)
Figure 21. Global Chatbots Market Share by Application in 2022
Figure 22. Global Chatbots Market Size Growth Rate by Application (2019-2024)
Figure 23. Global Chatbots Market Size Market Share by Region (2019-2024)
Figure 24. North America Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 25. North America Chatbots Market Size Market Share by Country in 2023
Figure 26. U.S. Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 27. Canada Chatbots Market Size (M USD) and Growth Rate (2019-2024)
Figure 28. Mexico Chatbots Market Size (Units) and Growth Rate (2019-2024)
Figure 29. Europe Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 30. Europe Chatbots Market Size Market Share by Country in 2023
Figure 31. Germany Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 32. France Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 33. U.K. Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 34. Italy Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 35. Russia Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 36. Asia Pacific Chatbots Market Size and Growth Rate (M USD)
Figure 37. Asia Pacific Chatbots Market Size Market Share by Region in 2023
Figure 38. China Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 39. Japan Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 40. South Korea Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 41. India Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 42. Southeast Asia Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 43. South America Chatbots Market Size and Growth Rate (M USD)
Figure 44. South America Chatbots Market Size Market Share by Country in 2023
Figure 45. Brazil Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 46. Argentina Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 47. Columbia Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 48. Middle East and Africa Chatbots Market Size and Growth Rate (M USD)
Figure 49. Middle East and Africa Chatbots Market Size Market Share by Region in 2023
Figure 50. Saudi Arabia Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 51. UAE Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 52. Egypt Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 53. Nigeria Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 54. South Africa Chatbots Market Size and Growth Rate (2019-2024) & (M USD)
Figure 55. Global Chatbots Market Size Forecast by Value (2019-2030) & (M USD)
Figure 56. Global Chatbots Market Share Forecast by Type (2025-2030)
Figure 57. Global Chatbots Market Share Forecast by Application (2025-2030)


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