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Global Call Recording Software Market Research Report with Opportunities and Strategies to Boost Growth- COVID-19 Impact and Recovery

November 2021 | 125 pages | ID: GFBA60999F51EN
Maia Research

US$ 3,500.00

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Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking, which record details about the call but not the conversation; however, software may include both recording and logging functionality.

Based on the Call Recording Software market development status, competitive landscape and development model in different regions of the world, this report is dedicated to providing niche markets, potential risks and comprehensive competitive strategy analysis in different fields. From the competitive advantages of different types of products and services, the development opportunities and consumption characteristics and structure analysis of the downstream application fields are all analyzed in detail. To Boost Growth during the epidemic era, this report analyzes in detail for the potential risks and opportunities which can be focused on.

In Chapter 2.4 of the report, we share our perspectives for the impact of COVID-19 from the long and short term.

In chapter 3.4, we provide the influence of the crisis on the industry chain, especially for marketing channels.

In chapters 8-13, we update the timely industry economic revitalization plan of the country-wise government.

Key players in the global Call Recording Software market covered in Chapter 5:

Lily Comms
Retell
BT Group plc
4Com
Midland Communications Co. Ltd
8x8 UK Limited
Octagon Communications Ltd
Network Telecom (UK) Ltd

In Chapter 6, on the basis of types, the Call Recording Software market from 2015 to 2025 is primarily split into:

Non-Contact Center
Contact Center

In Chapter 7, on the basis of applications, the Call Recording Software market from 2015 to 2025 covers:

Contact Center
Compliance
Training
Monitoring Service Levels

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 8-13:

North America (Covered in Chapter 9)
United States
Canada
Mexico
Europe (Covered in Chapter 10)
Germany
UK
France
Italy
Spain
Russia
Others
Asia-Pacific (Covered in Chapter 11)
China
Japan
South Korea
Australia
India
South America (Covered in Chapter 12)
Brazil
Argentina
Columbia
Middle East and Africa (Covered in Chapter 13)
UAE
Egypt
South Africa

Years considered for this report:

Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
1 MARKET OVERVIEW

1.1 Product Definition and Market Characteristics
1.2 Global Call Recording Software Market Size
1.3 Market Segmentation
1.4 Global Macroeconomic Analysis
1.5 SWOT Analysis

2. MARKET DYNAMICS

2.1 Market Drivers
2.2 Market Constraints and Challenges
2.3 Emerging Market Trends
2.4 Impact of COVID-19
  2.4.1 Short-term Impact
  2.4.2 Long-term Impact

3 ASSOCIATED INDUSTRY ASSESSMENT

3.1 Supply Chain Analysis
3.2 Industry Active Participants
  3.2.1 Suppliers of Raw Materials
  3.2.2 Key Distributors/Retailers
3.3 Alternative Analysis
3.4 The Impact of Covid-19 From the Perspective of Industry Chain

4 MARKET COMPETITIVE LANDSCAPE

4.1 Industry Leading Players
4.2 Industry News
  4.2.1 Key Product Launch News
  4.2.2 M&A and Expansion Plans

5 ANALYSIS OF LEADING COMPANIES

5.1 Lily Comms
  5.1.1 Lily Comms Company Profile
  5.1.2 Lily Comms Business Overview
  5.1.3 Lily Comms Call Recording Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.1.4 Lily Comms Call Recording Software Products Introduction
5.2 Retell
  5.2.1 Retell Company Profile
  5.2.2 Retell Business Overview
  5.2.3 Retell Call Recording Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.2.4 Retell Call Recording Software Products Introduction
5.3 BT Group plc
  5.3.1 BT Group plc Company Profile
  5.3.2 BT Group plc Business Overview
  5.3.3 BT Group plc Call Recording Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.3.4 BT Group plc Call Recording Software Products Introduction
5.4 4Com
  5.4.1 4Com Company Profile
  5.4.2 4Com Business Overview
  5.4.3 4Com Call Recording Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.4.4 4Com Call Recording Software Products Introduction
5.5 Midland Communications Co. Ltd
  5.5.1 Midland Communications Co. Ltd Company Profile
  5.5.2 Midland Communications Co. Ltd Business Overview
  5.5.3 Midland Communications Co. Ltd Call Recording Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.5.4 Midland Communications Co. Ltd Call Recording Software Products Introduction
5.6 8x8 UK Limited
  5.6.1 8x8 UK Limited Company Profile
  5.6.2 8x8 UK Limited Business Overview
  5.6.3 8x8 UK Limited Call Recording Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.6.4 8x8 UK Limited Call Recording Software Products Introduction
5.7 Octagon Communications Ltd
  5.7.1 Octagon Communications Ltd Company Profile
  5.7.2 Octagon Communications Ltd Business Overview
  5.7.3 Octagon Communications Ltd Call Recording Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.7.4 Octagon Communications Ltd Call Recording Software Products Introduction
5.8 Network Telecom (UK) Ltd
  5.8.1 Network Telecom (UK) Ltd Company Profile
  5.8.2 Network Telecom (UK) Ltd Business Overview
  5.8.3 Network Telecom (UK) Ltd Call Recording Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.8.4 Network Telecom (UK) Ltd Call Recording Software Products Introduction

6 MARKET ANALYSIS AND FORECAST, BY PRODUCT TYPES

6.1 Global Call Recording Software Sales, Revenue and Market Share by Types (2015-2020)
  6.1.1 Global Call Recording Software Sales and Market Share by Types (2015-2020)
  6.1.2 Global Call Recording Software Revenue and Market Share by Types (2015-2020)
  6.1.3 Global Call Recording Software Price by Types (2015-2020)
6.2 Global Call Recording Software Market Forecast by Types (2020-2025)
  6.2.1 Global Call Recording Software Market Forecast Sales and Market Share by Types (2020-2025)
  6.2.2 Global Call Recording Software Market Forecast Revenue and Market Share by Types (2020-2025)
6.3 Global Call Recording Software Sales, Price and Growth Rate by Types (2015-2020)
  6.3.1 Global Call Recording Software Sales, Price and Growth Rate of Non-Contact Center
  6.3.2 Global Call Recording Software Sales, Price and Growth Rate of Contact Center
6.4 Global Call Recording Software Market Revenue and Sales Forecast, by Types (2020-2025)
  6.4.1 Non-Contact Center Market Revenue and Sales Forecast (2020-2025)
  6.4.2 Contact Center Market Revenue and Sales Forecast (2020-2025)

7 MARKET ANALYSIS AND FORECAST, BY APPLICATIONS

7.1 Global Call Recording Software Sales, Revenue and Market Share by Applications (2015-2020)
  7.1.1 Global Call Recording Software Sales and Market Share by Applications (2015-2020)
  7.1.2 Global Call Recording Software Revenue and Market Share by Applications (2015-2020)
7.2 Global Call Recording Software Market Forecast by Applications (2020-2025)
  7.2.1 Global Call Recording Software Market Forecast Sales and Market Share by Applications (2020-2025)
  7.2.2 Global Call Recording Software Market Forecast Revenue and Market Share by Applications (2020-2025)
7.3 Global Revenue, Sales and Growth Rate by Applications (2015-2020)
  7.3.1 Global Call Recording Software Revenue, Sales and Growth Rate of Contact Center (2015-2020)
  7.3.2 Global Call Recording Software Revenue, Sales and Growth Rate of Compliance (2015-2020)
  7.3.3 Global Call Recording Software Revenue, Sales and Growth Rate of Training (2015-2020)
  7.3.4 Global Call Recording Software Revenue, Sales and Growth Rate of Monitoring Service Levels (2015-2020)
7.4 Global Call Recording Software Market Revenue and Sales Forecast, by Applications (2020-2025)
  7.4.1 Contact Center Market Revenue and Sales Forecast (2020-2025)
  7.4.2 Compliance Market Revenue and Sales Forecast (2020-2025)
  7.4.3 Training Market Revenue and Sales Forecast (2020-2025)
  7.4.4 Monitoring Service Levels Market Revenue and Sales Forecast (2020-2025)

8 MARKET ANALYSIS AND FORECAST, BY REGIONS

8.1 Global Call Recording Software Sales by Regions (2015-2020)
8.2 Global Call Recording Software Market Revenue by Regions (2015-2020)
8.3 Global Call Recording Software Market Forecast by Regions (2020-2025)

9 NORTH AMERICA CALL RECORDING SOFTWARE MARKET ANALYSIS

9.1 Market Overview and Prospect Analysis
9.2 North America Call Recording Software Market Sales and Growth Rate (2015-2020)
9.3 North America Call Recording Software Market Revenue and Growth Rate (2015-2020)
9.4 North America Call Recording Software Market Forecast
9.5 The Influence of COVID-19 on North America Market
9.6 North America Call Recording Software Market Analysis by Country
  9.6.1 U.S. Call Recording Software Sales and Growth Rate
  9.6.2 Canada Call Recording Software Sales and Growth Rate
  9.6.3 Mexico Call Recording Software Sales and Growth Rate

10 EUROPE CALL RECORDING SOFTWARE MARKET ANALYSIS

10.1 Market Overview and Prospect Analysis
10.2 Europe Call Recording Software Market Sales and Growth Rate (2015-2020)
10.3 Europe Call Recording Software Market Revenue and Growth Rate (2015-2020)
10.4 Europe Call Recording Software Market Forecast
10.5 The Influence of COVID-19 on Europe Market
10.6 Europe Call Recording Software Market Analysis by Country
  10.6.1 Germany Call Recording Software Sales and Growth Rate
  10.6.2 United Kingdom Call Recording Software Sales and Growth Rate
  10.6.3 France Call Recording Software Sales and Growth Rate
  10.6.4 Italy Call Recording Software Sales and Growth Rate
  10.6.5 Spain Call Recording Software Sales and Growth Rate
  10.6.6 Russia Call Recording Software Sales and Growth Rate

11 ASIA-PACIFIC CALL RECORDING SOFTWARE MARKET ANALYSIS

11.1 Market Overview and Prospect Analysis
11.2 Asia-Pacific Call Recording Software Market Sales and Growth Rate (2015-2020)
11.3 Asia-Pacific Call Recording Software Market Revenue and Growth Rate (2015-2020)
11.4 Asia-Pacific Call Recording Software Market Forecast
11.5 The Influence of COVID-19 on Asia Pacific Market
11.6 Asia-Pacific Call Recording Software Market Analysis by Country
  11.6.1 China Call Recording Software Sales and Growth Rate
  11.6.2 Japan Call Recording Software Sales and Growth Rate
  11.6.3 South Korea Call Recording Software Sales and Growth Rate
  11.6.4 Australia Call Recording Software Sales and Growth Rate
  11.6.5 India Call Recording Software Sales and Growth Rate

12 SOUTH AMERICA CALL RECORDING SOFTWARE MARKET ANALYSIS

12.1 Market Overview and Prospect Analysis
12.2 South America Call Recording Software Market Sales and Growth Rate (2015-2020)
12.3 South America Call Recording Software Market Revenue and Growth Rate (2015-2020)
12.4 South America Call Recording Software Market Forecast
12.5 The Influence of COVID-19 on South America Market
12.6 South America Call Recording Software Market Analysis by Country
  12.6.1 Brazil Call Recording Software Sales and Growth Rate
  12.6.2 Argentina Call Recording Software Sales and Growth Rate
  12.6.3 Columbia Call Recording Software Sales and Growth Rate

13 MIDDLE EAST AND AFRICA CALL RECORDING SOFTWARE MARKET ANALYSIS

13.1 Market Overview and Prospect Analysis
13.2 Middle East and Africa Call Recording Software Market Sales and Growth Rate (2015-2020)
13.3 Middle East and Africa Call Recording Software Market Revenue and Growth Rate (2015-2020)
13.4 Middle East and Africa Call Recording Software Market Forecast
13.5 The Influence of COVID-19 on Middle East and Africa Market
13.6 Middle East and Africa Call Recording Software Market Analysis by Country
  13.6.1 UAE Call Recording Software Sales and Growth Rate
  13.6.2 Egypt Call Recording Software Sales and Growth Rate
  13.6.3 South Africa Call Recording Software Sales and Growth Rate

14 CONCLUSIONS AND RECOMMENDATIONS

14.1 Key Market Findings and Prospects
14.2 Advice for Investors

15 APPENDIX

15.1 Methodology
15.2 Research Data Source
LIST OF TABLES AND FIGURES

Figure Product Picture
Figure Global Call Recording Software Market Size and Growth Rate 2015-2025
Table Call Recording Software Key Market Segments
Figure Global Call Recording Software Market Revenue ($) Segment by Type from 2015-2020
Figure Global Call Recording Software Market Revenue ($) Segment by Applications from 2015-2020
Table SWOT Analysis
Figure Global COVID-19 Status
Figure Supply Chain
Table Major Players Headquarters, and Service Area of Call Recording Software
Table Major Players Revenue in 2019
Figure Major Players Revenue Share in 2019
Table Lily Comms Company Profile
Table Lily Comms Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Lily Comms Production and Growth Rate
Figure Lily Comms Market Revenue ($) Market Share 2015-2020
Table Retell Company Profile
Table Retell Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Retell Production and Growth Rate
Figure Retell Market Revenue ($) Market Share 2015-2020
Table BT Group plc Company Profile
Table BT Group plc Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure BT Group plc Production and Growth Rate
Figure BT Group plc Market Revenue ($) Market Share 2015-2020
Table 4Com Company Profile
Table 4Com Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure 4Com Production and Growth Rate
Figure 4Com Market Revenue ($) Market Share 2015-2020
Table Midland Communications Co. Ltd Company Profile
Table Midland Communications Co. Ltd Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Midland Communications Co. Ltd Production and Growth Rate
Figure Midland Communications Co. Ltd Market Revenue ($) Market Share 2015-2020
Table 8x8 UK Limited Company Profile
Table 8x8 UK Limited Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure 8x8 UK Limited Production and Growth Rate
Figure 8x8 UK Limited Market Revenue ($) Market Share 2015-2020
Table Octagon Communications Ltd Company Profile
Table Octagon Communications Ltd Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Octagon Communications Ltd Production and Growth Rate
Figure Octagon Communications Ltd Market Revenue ($) Market Share 2015-2020
Table Network Telecom (UK) Ltd Company Profile
Table Network Telecom (UK) Ltd Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Network Telecom (UK) Ltd Production and Growth Rate
Figure Network Telecom (UK) Ltd Market Revenue ($) Market Share 2015-2020
Table Global Call Recording Software Sales by Types (2015-2020)
Table Global Call Recording Software Sales Share by Types (2015-2020)
Table Global Call Recording Software Revenue ($) by Types (2015-2020)
Table Global Call Recording Software Revenue Share by Types (2015-2020)
Table Global Call Recording Software Price ($) by Types (2015-2020)
Table Global Call Recording Software Market Forecast Sales by Types (2020-2025)
Table Global Call Recording Software Market Forecast Sales Share by Types (2020-2025)
Table Global Call Recording Software Market Forecast Revenue ($) by Types (2020-2025)
Table Global Call Recording Software Market Forecast Revenue Share by Types (2020-2025)
Figure Global Non-Contact Center Sales and Growth Rate (2015-2020)
Figure Global Non-Contact Center Price (2015-2020)
Figure Global Contact Center Sales and Growth Rate (2015-2020)
Figure Global Contact Center Price (2015-2020)
Figure Global Call Recording Software Market Revenue ($) and Growth Rate Forecast of Non-Contact Center (2020-2025)
Figure Global Call Recording Software Sales and Growth Rate Forecast of Non-Contact Center (2020-2025)
Figure Global Call Recording Software Market Revenue ($) and Growth Rate Forecast of Contact Center (2020-2025)
Figure Global Call Recording Software Sales and Growth Rate Forecast of Contact Center (2020-2025)
Table Global Call Recording Software Sales by Applications (2015-2020)
Table Global Call Recording Software Sales Share by Applications (2015-2020)
Table Global Call Recording Software Revenue ($) by Applications (2015-2020)
Table Global Call Recording Software Revenue Share by Applications (2015-2020)
Table Global Call Recording Software Market Forecast Sales by Applications (2020-2025)
Table Global Call Recording Software Market Forecast Sales Share by Applications (2020-2025)
Table Global Call Recording Software Market Forecast Revenue ($) by Applications (2020-2025)
Table Global Call Recording Software Market Forecast Revenue Share by Applications (2020-2025)
Figure Global Contact Center Sales and Growth Rate (2015-2020)
Figure Global Contact Center Price (2015-2020)
Figure Global Compliance Sales and Growth Rate (2015-2020)
Figure Global Compliance Price (2015-2020)
Figure Global Training Sales and Growth Rate (2015-2020)
Figure Global Training Price (2015-2020)
Figure Global Monitoring Service Levels Sales and Growth Rate (2015-2020)
Figure Global Monitoring Service Levels Price (2015-2020)
Figure Global Call Recording Software Market Revenue ($) and Growth Rate Forecast of Contact Center (2020-2025)
Figure Global Call Recording Software Sales and Growth Rate Forecast of Contact Center (2020-2025)
Figure Global Call Recording Software Market Revenue ($) and Growth Rate Forecast of Compliance (2020-2025)
Figure Global Call Recording Software Sales and Growth Rate Forecast of Compliance (2020-2025)
Figure Global Call Recording Software Market Revenue ($) and Growth Rate Forecast of Training (2020-2025)
Figure Global Call Recording Software Sales and Growth Rate Forecast of Training (2020-2025)
Figure Global Call Recording Software Market Revenue ($) and Growth Rate Forecast of Monitoring Service Levels (2020-2025)
Figure Global Call Recording Software Sales and Growth Rate Forecast of Monitoring Service Levels (2020-2025)
Figure Global Call Recording Software Sales and Growth Rate (2015-2020)
Table Global Call Recording Software Sales by Regions (2015-2020)
Table Global Call Recording Software Sales Market Share by Regions (2015-2020)
Figure Global Call Recording Software Sales Market Share by Regions in 2019
Figure Global Call Recording Software Revenue and Growth Rate (2015-2020)
Table Global Call Recording Software Revenue by Regions (2015-2020)
Table Global Call Recording Software Revenue Market Share by Regions (2015-2020)
Figure Global Call Recording Software Revenue Market Share by Regions in 2019
Table Global Call Recording Software Market Forecast Sales by Regions (2020-2025)
Table Global Call Recording Software Market Forecast Sales Share by Regions (2020-2025)
Table Global Call Recording Software Market Forecast Revenue ($) by Regions (2020-2025)
Table Global Call Recording Software Market Forecast Revenue Share by Regions (2020-2025)
Figure North America Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure North America Call Recording Software Market Revenue and Growth Rate (2015-2020)
Figure North America Call Recording Software Market Forecast Sales (2020-2025)
Figure North America Call Recording Software Market Forecast Revenue ($) (2020-2025)
Figure North America COVID-19 Status
Figure U.S. Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure Canada Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure Mexico Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure Europe Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure Europe Call Recording Software Market Revenue and Growth Rate (2015-2020)
Figure Europe Call Recording Software Market Forecast Sales (2020-2025)
Figure Europe Call Recording Software Market Forecast Revenue ($) (2020-2025)
Figure Europe COVID-19 Status
Figure Germany Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure United Kingdom Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure France Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure Italy Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure Spain Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure Russia Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure Asia-Pacific Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure Asia-Pacific Call Recording Software Market Revenue and Growth Rate (2015-2020)
Figure Asia-Pacific Call Recording Software Market Forecast Sales (2020-2025)
Figure Asia-Pacific Call Recording Software Market Forecast Revenue ($) (2020-2025)
Figure Asia Pacific COVID-19 Status
Figure China Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure Japan Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure South Korea Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure Australia Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure India Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure South America Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure South America Call Recording Software Market Revenue and Growth Rate (2015-2020)
Figure South America Call Recording Software Market Forecast Sales (2020-2025)
Figure South America Call Recording Software Market Forecast Revenue ($) (2020-2025)
Figure Brazil Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure Argentina Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure Columbia Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure Middle East and Africa Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure Middle East and Africa Call Recording Software Market Revenue and Growth Rate (2015-2020)
Figure Middle East and Africa Call Recording Software Market Forecast Sales (2020-2025)
Figure Middle East and Africa Call Recording Software Market Forecast Revenue ($) (2020-2025)
Figure UAE Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure Egypt Call Recording Software Market Sales and Growth Rate (2015-2020)
Figure South Africa Call Recording Software Market Sales and Growth Rate (2015-2020)


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