Global Call Centre Supply, Demand and Key Producers, 2023-2029
The global Call Centre market size is expected to reach $ million by 2029, rising at a market growth of % CAGR during the forecast period (2023-2029).
In China market, BPO call center is dominant in the industry of call center. Key suppliers of BPO call center in China include PCCW Limited, China Customer Relations Centers, Honglian Jiuwu, Asiainfo Inc and Concentrix, etc. Top 3 giants gain a share around 12%.
In terms of application, government and public, telecom, IT and e-commerce, logistic and finance are main downstream markets.
With a huge demand from downstream markets, a deeper digitalization and the development of AI, call center is expected to gain an optimistic prospect.
This report studies the global Call Centre demand, key companies, and key regions.
This report is a detailed and comprehensive analysis of the world market for Call Centre, and provides market size (US$ million) and Year-over-Year (YoY) growth, considering 2022 as the base year. This report explores demand trends and competition, as well as details the characteristics of Call Centre that contribute to its increasing demand across many markets.
Highlights and key features of the study
Global Call Centre total market, 2018-2029, (USD Million)
Global Call Centre total market by region & country, CAGR, 2018-2029, (USD Million)
U.S. VS China: Call Centre total market, key domestic companies and share, (USD Million)
Global Call Centre revenue by player and market share 2018-2023, (USD Million)
Global Call Centre total market by Type, CAGR, 2018-2029, (USD Million)
Global Call Centre total market by Application, CAGR, 2018-2029, (USD Million)
This reports profiles major players in the global Call Centre market based on the following parameters – company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include PCCW Limited, China Customer Relations Centers, Honglian Jiuwu, Asiainfo Inc, JIANG SU Yuanyang DATA Processing Co., Ltd., Concentrix, Teleperformance, VXI Co.,Ltd. and iSoftStone Information Technology(Group)Co.,Ltd., etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence.
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the World Call Centre market
Detailed Segmentation:
Each section contains quantitative market data including market by value (US$ Millions), by player, by regions, by Type, and by Application. Data is given for the years 2018-2029 by year with 2022 as the base year, 2023 as the estimate year, and 2024-2029 as the forecast year.
Global Call Centre Market, By Region:
1. How big is the global Call Centre market?
2. What is the demand of the global Call Centre market?
3. What is the year over year growth of the global Call Centre market?
4. What is the total value of the global Call Centre market?
5. Who are the major players in the global Call Centre market?
6. What are the growth factors driving the market demand?
In China market, BPO call center is dominant in the industry of call center. Key suppliers of BPO call center in China include PCCW Limited, China Customer Relations Centers, Honglian Jiuwu, Asiainfo Inc and Concentrix, etc. Top 3 giants gain a share around 12%.
In terms of application, government and public, telecom, IT and e-commerce, logistic and finance are main downstream markets.
With a huge demand from downstream markets, a deeper digitalization and the development of AI, call center is expected to gain an optimistic prospect.
This report studies the global Call Centre demand, key companies, and key regions.
This report is a detailed and comprehensive analysis of the world market for Call Centre, and provides market size (US$ million) and Year-over-Year (YoY) growth, considering 2022 as the base year. This report explores demand trends and competition, as well as details the characteristics of Call Centre that contribute to its increasing demand across many markets.
Highlights and key features of the study
Global Call Centre total market, 2018-2029, (USD Million)
Global Call Centre total market by region & country, CAGR, 2018-2029, (USD Million)
U.S. VS China: Call Centre total market, key domestic companies and share, (USD Million)
Global Call Centre revenue by player and market share 2018-2023, (USD Million)
Global Call Centre total market by Type, CAGR, 2018-2029, (USD Million)
Global Call Centre total market by Application, CAGR, 2018-2029, (USD Million)
This reports profiles major players in the global Call Centre market based on the following parameters – company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include PCCW Limited, China Customer Relations Centers, Honglian Jiuwu, Asiainfo Inc, JIANG SU Yuanyang DATA Processing Co., Ltd., Concentrix, Teleperformance, VXI Co.,Ltd. and iSoftStone Information Technology(Group)Co.,Ltd., etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence.
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the World Call Centre market
Detailed Segmentation:
Each section contains quantitative market data including market by value (US$ Millions), by player, by regions, by Type, and by Application. Data is given for the years 2018-2029 by year with 2022 as the base year, 2023 as the estimate year, and 2024-2029 as the forecast year.
Global Call Centre Market, By Region:
- United States
- China
- Europe
- Japan
- South Korea
- ASEAN
- India
- Rest of World
- BPO Call Centre
- Internal Call Centre
- Finance
- Telecom
- IT and E-commerce
- Logistic
- Government and Public
- Other
- PCCW Limited
- China Customer Relations Centers
- Honglian Jiuwu
- Asiainfo Inc
- JIANG SU Yuanyang DATA Processing Co., Ltd.
- Concentrix
- Teleperformance
- VXI Co.,Ltd.
- iSoftStone Information Technology(Group)Co.,Ltd.
- Transcosmos
- QinFinance
1. How big is the global Call Centre market?
2. What is the demand of the global Call Centre market?
3. What is the year over year growth of the global Call Centre market?
4. What is the total value of the global Call Centre market?
5. Who are the major players in the global Call Centre market?
6. What are the growth factors driving the market demand?
1 SUPPLY SUMMARY
1.1 Call Centre Introduction
1.2 World Call Centre Market Size & Forecast (2018 & 2022 & 2029)
1.3 World Call Centre Total Market by Region (by Headquarter Location)
1.3.1 World Call Centre Market Size by Region (2018-2029), (by Headquarter Location)
1.3.2 United States Call Centre Market Size (2018-2029)
1.3.3 China Call Centre Market Size (2018-2029)
1.3.4 Europe Call Centre Market Size (2018-2029)
1.3.5 Japan Call Centre Market Size (2018-2029)
1.3.6 South Korea Call Centre Market Size (2018-2029)
1.3.7 ASEAN Call Centre Market Size (2018-2029)
1.3.8 India Call Centre Market Size (2018-2029)
1.4 Market Drivers, Restraints and Trends
1.4.1 Call Centre Market Drivers
1.4.2 Factors Affecting Demand
1.4.3 Call Centre Major Market Trends
1.5 Influence of COVID-19 and Russia-Ukraine War
1.5.1 Influence of COVID-19
1.5.2 Influence of Russia-Ukraine War
2 DEMAND SUMMARY
2.1 World Call Centre Consumption Value (2018-2029)
2.2 World Call Centre Consumption Value by Region
2.2.1 World Call Centre Consumption Value by Region (2018-2023)
2.2.2 World Call Centre Consumption Value Forecast by Region (2024-2029)
2.3 United States Call Centre Consumption Value (2018-2029)
2.4 China Call Centre Consumption Value (2018-2029)
2.5 Europe Call Centre Consumption Value (2018-2029)
2.6 Japan Call Centre Consumption Value (2018-2029)
2.7 South Korea Call Centre Consumption Value (2018-2029)
2.8 ASEAN Call Centre Consumption Value (2018-2029)
2.9 India Call Centre Consumption Value (2018-2029)
3 WORLD CALL CENTRE COMPANIES COMPETITIVE ANALYSIS
3.1 World Call Centre Revenue by Player (2018-2023)
3.2 Industry Rank and Concentration Rate (CR)
3.2.1 Global Call Centre Industry Rank of Major Players
3.2.2 Global Concentration Ratios (CR4) for Call Centre in 2022
3.2.3 Global Concentration Ratios (CR8) for Call Centre in 2022
3.3 Call Centre Company Evaluation Quadrant
3.4 Call Centre Market: Overall Company Footprint Analysis
3.4.1 Call Centre Market: Region Footprint
3.4.2 Call Centre Market: Company Product Type Footprint
3.4.3 Call Centre Market: Company Product Application Footprint
3.5 Competitive Environment
3.5.1 Historical Structure of the Industry
3.5.2 Barriers of Market Entry
3.5.3 Factors of Competition
3.6 Mergers, Acquisitions Activity
4 UNITED STATES VS CHINA VS REST OF THE WORLD (BY HEADQUARTER LOCATION)
4.1 United States VS China: Call Centre Revenue Comparison (by Headquarter Location)
4.1.1 United States VS China: Call Centre Market Size Comparison (2018 & 2022 & 2029) (by Headquarter Location)
4.1.2 United States VS China: Call Centre Revenue Market Share Comparison (2018 & 2022 & 2029)
4.2 United States Based Companies VS China Based Companies: Call Centre Consumption Value Comparison
4.2.1 United States VS China: Call Centre Consumption Value Comparison (2018 & 2022 & 2029)
4.2.2 United States VS China: Call Centre Consumption Value Market Share Comparison (2018 & 2022 & 2029)
4.3 United States Based Call Centre Companies and Market Share, 2018-2023
4.3.1 United States Based Call Centre Companies, Headquarters (States, Country)
4.3.2 United States Based Companies Call Centre Revenue, (2018-2023)
4.4 China Based Companies Call Centre Revenue and Market Share, 2018-2023
4.4.1 China Based Call Centre Companies, Company Headquarters (Province, Country)
4.4.2 China Based Companies Call Centre Revenue, (2018-2023)
4.5 Rest of World Based Call Centre Companies and Market Share, 2018-2023
4.5.1 Rest of World Based Call Centre Companies, Headquarters (States, Country)
4.5.2 Rest of World Based Companies Call Centre Revenue, (2018-2023)
5 MARKET ANALYSIS BY TYPE
5.1 World Call Centre Market Size Overview by Type: 2018 VS 2022 VS 2029
5.2 Segment Introduction by Type
5.2.1 BPO Call Centre
5.2.2 Internal Call Centre
5.3 Market Segment by Type
5.3.1 World Call Centre Market Size by Type (2018-2023)
5.3.2 World Call Centre Market Size by Type (2024-2029)
5.3.3 World Call Centre Market Size Market Share by Type (2018-2029)
6 MARKET ANALYSIS BY APPLICATION
6.1 World Call Centre Market Size Overview by Application: 2018 VS 2022 VS 2029
6.2 Segment Introduction by Application
6.2.1 Finance
6.2.2 Telecom
6.2.3 IT and E-commerce
6.2.4 Logistic
6.2.5 Logistic
6.2.6 Other
6.3 Market Segment by Application
6.3.1 World Call Centre Market Size by Application (2018-2023)
6.3.2 World Call Centre Market Size by Application (2024-2029)
6.3.3 World Call Centre Market Size by Application (2018-2029)
7 COMPANY PROFILES
7.1 PCCW Limited
7.1.1 PCCW Limited Details
7.1.2 PCCW Limited Major Business
7.1.3 PCCW Limited Call Centre Product and Services
7.1.4 PCCW Limited Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.1.5 PCCW Limited Recent Developments/Updates
7.1.6 PCCW Limited Competitive Strengths & Weaknesses
7.2 China Customer Relations Centers
7.2.1 China Customer Relations Centers Details
7.2.2 China Customer Relations Centers Major Business
7.2.3 China Customer Relations Centers Call Centre Product and Services
7.2.4 China Customer Relations Centers Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.2.5 China Customer Relations Centers Recent Developments/Updates
7.2.6 China Customer Relations Centers Competitive Strengths & Weaknesses
7.3 Honglian Jiuwu
7.3.1 Honglian Jiuwu Details
7.3.2 Honglian Jiuwu Major Business
7.3.3 Honglian Jiuwu Call Centre Product and Services
7.3.4 Honglian Jiuwu Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.3.5 Honglian Jiuwu Recent Developments/Updates
7.3.6 Honglian Jiuwu Competitive Strengths & Weaknesses
7.4 Asiainfo Inc
7.4.1 Asiainfo Inc Details
7.4.2 Asiainfo Inc Major Business
7.4.3 Asiainfo Inc Call Centre Product and Services
7.4.4 Asiainfo Inc Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.4.5 Asiainfo Inc Recent Developments/Updates
7.4.6 Asiainfo Inc Competitive Strengths & Weaknesses
7.5 JIANG SU Yuanyang DATA Processing Co., Ltd.
7.5.1 JIANG SU Yuanyang DATA Processing Co., Ltd. Details
7.5.2 JIANG SU Yuanyang DATA Processing Co., Ltd. Major Business
7.5.3 JIANG SU Yuanyang DATA Processing Co., Ltd. Call Centre Product and Services
7.5.4 JIANG SU Yuanyang DATA Processing Co., Ltd. Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.5.5 JIANG SU Yuanyang DATA Processing Co., Ltd. Recent Developments/Updates
7.5.6 JIANG SU Yuanyang DATA Processing Co., Ltd. Competitive Strengths & Weaknesses
7.6 Concentrix
7.6.1 Concentrix Details
7.6.2 Concentrix Major Business
7.6.3 Concentrix Call Centre Product and Services
7.6.4 Concentrix Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.6.5 Concentrix Recent Developments/Updates
7.6.6 Concentrix Competitive Strengths & Weaknesses
7.7 Teleperformance
7.7.1 Teleperformance Details
7.7.2 Teleperformance Major Business
7.7.3 Teleperformance Call Centre Product and Services
7.7.4 Teleperformance Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.7.5 Teleperformance Recent Developments/Updates
7.7.6 Teleperformance Competitive Strengths & Weaknesses
7.8 VXI Co.,Ltd.
7.8.1 VXI Co.,Ltd. Details
7.8.2 VXI Co.,Ltd. Major Business
7.8.3 VXI Co.,Ltd. Call Centre Product and Services
7.8.4 VXI Co.,Ltd. Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.8.5 VXI Co.,Ltd. Recent Developments/Updates
7.8.6 VXI Co.,Ltd. Competitive Strengths & Weaknesses
7.9 iSoftStone Information Technology(Group)Co.,Ltd.
7.9.1 iSoftStone Information Technology(Group)Co.,Ltd. Details
7.9.2 iSoftStone Information Technology(Group)Co.,Ltd. Major Business
7.9.3 iSoftStone Information Technology(Group)Co.,Ltd. Call Centre Product and Services
7.9.4 iSoftStone Information Technology(Group)Co.,Ltd. Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.9.5 iSoftStone Information Technology(Group)Co.,Ltd. Recent Developments/Updates
7.9.6 iSoftStone Information Technology(Group)Co.,Ltd. Competitive Strengths & Weaknesses
7.10 Transcosmos
7.10.1 Transcosmos Details
7.10.2 Transcosmos Major Business
7.10.3 Transcosmos Call Centre Product and Services
7.10.4 Transcosmos Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.10.5 Transcosmos Recent Developments/Updates
7.10.6 Transcosmos Competitive Strengths & Weaknesses
7.11 QinFinance
7.11.1 QinFinance Details
7.11.2 QinFinance Major Business
7.11.3 QinFinance Call Centre Product and Services
7.11.4 QinFinance Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.11.5 QinFinance Recent Developments/Updates
7.11.6 QinFinance Competitive Strengths & Weaknesses
8 INDUSTRY CHAIN ANALYSIS
8.1 Call Centre Industry Chain
8.2 Call Centre Upstream Analysis
8.3 Call Centre Midstream Analysis
8.4 Call Centre Downstream Analysis
9 RESEARCH FINDINGS AND CONCLUSION
10 APPENDIX
10.1 Methodology
10.2 Research Process and Data Source
10.3 Disclaimer
1.1 Call Centre Introduction
1.2 World Call Centre Market Size & Forecast (2018 & 2022 & 2029)
1.3 World Call Centre Total Market by Region (by Headquarter Location)
1.3.1 World Call Centre Market Size by Region (2018-2029), (by Headquarter Location)
1.3.2 United States Call Centre Market Size (2018-2029)
1.3.3 China Call Centre Market Size (2018-2029)
1.3.4 Europe Call Centre Market Size (2018-2029)
1.3.5 Japan Call Centre Market Size (2018-2029)
1.3.6 South Korea Call Centre Market Size (2018-2029)
1.3.7 ASEAN Call Centre Market Size (2018-2029)
1.3.8 India Call Centre Market Size (2018-2029)
1.4 Market Drivers, Restraints and Trends
1.4.1 Call Centre Market Drivers
1.4.2 Factors Affecting Demand
1.4.3 Call Centre Major Market Trends
1.5 Influence of COVID-19 and Russia-Ukraine War
1.5.1 Influence of COVID-19
1.5.2 Influence of Russia-Ukraine War
2 DEMAND SUMMARY
2.1 World Call Centre Consumption Value (2018-2029)
2.2 World Call Centre Consumption Value by Region
2.2.1 World Call Centre Consumption Value by Region (2018-2023)
2.2.2 World Call Centre Consumption Value Forecast by Region (2024-2029)
2.3 United States Call Centre Consumption Value (2018-2029)
2.4 China Call Centre Consumption Value (2018-2029)
2.5 Europe Call Centre Consumption Value (2018-2029)
2.6 Japan Call Centre Consumption Value (2018-2029)
2.7 South Korea Call Centre Consumption Value (2018-2029)
2.8 ASEAN Call Centre Consumption Value (2018-2029)
2.9 India Call Centre Consumption Value (2018-2029)
3 WORLD CALL CENTRE COMPANIES COMPETITIVE ANALYSIS
3.1 World Call Centre Revenue by Player (2018-2023)
3.2 Industry Rank and Concentration Rate (CR)
3.2.1 Global Call Centre Industry Rank of Major Players
3.2.2 Global Concentration Ratios (CR4) for Call Centre in 2022
3.2.3 Global Concentration Ratios (CR8) for Call Centre in 2022
3.3 Call Centre Company Evaluation Quadrant
3.4 Call Centre Market: Overall Company Footprint Analysis
3.4.1 Call Centre Market: Region Footprint
3.4.2 Call Centre Market: Company Product Type Footprint
3.4.3 Call Centre Market: Company Product Application Footprint
3.5 Competitive Environment
3.5.1 Historical Structure of the Industry
3.5.2 Barriers of Market Entry
3.5.3 Factors of Competition
3.6 Mergers, Acquisitions Activity
4 UNITED STATES VS CHINA VS REST OF THE WORLD (BY HEADQUARTER LOCATION)
4.1 United States VS China: Call Centre Revenue Comparison (by Headquarter Location)
4.1.1 United States VS China: Call Centre Market Size Comparison (2018 & 2022 & 2029) (by Headquarter Location)
4.1.2 United States VS China: Call Centre Revenue Market Share Comparison (2018 & 2022 & 2029)
4.2 United States Based Companies VS China Based Companies: Call Centre Consumption Value Comparison
4.2.1 United States VS China: Call Centre Consumption Value Comparison (2018 & 2022 & 2029)
4.2.2 United States VS China: Call Centre Consumption Value Market Share Comparison (2018 & 2022 & 2029)
4.3 United States Based Call Centre Companies and Market Share, 2018-2023
4.3.1 United States Based Call Centre Companies, Headquarters (States, Country)
4.3.2 United States Based Companies Call Centre Revenue, (2018-2023)
4.4 China Based Companies Call Centre Revenue and Market Share, 2018-2023
4.4.1 China Based Call Centre Companies, Company Headquarters (Province, Country)
4.4.2 China Based Companies Call Centre Revenue, (2018-2023)
4.5 Rest of World Based Call Centre Companies and Market Share, 2018-2023
4.5.1 Rest of World Based Call Centre Companies, Headquarters (States, Country)
4.5.2 Rest of World Based Companies Call Centre Revenue, (2018-2023)
5 MARKET ANALYSIS BY TYPE
5.1 World Call Centre Market Size Overview by Type: 2018 VS 2022 VS 2029
5.2 Segment Introduction by Type
5.2.1 BPO Call Centre
5.2.2 Internal Call Centre
5.3 Market Segment by Type
5.3.1 World Call Centre Market Size by Type (2018-2023)
5.3.2 World Call Centre Market Size by Type (2024-2029)
5.3.3 World Call Centre Market Size Market Share by Type (2018-2029)
6 MARKET ANALYSIS BY APPLICATION
6.1 World Call Centre Market Size Overview by Application: 2018 VS 2022 VS 2029
6.2 Segment Introduction by Application
6.2.1 Finance
6.2.2 Telecom
6.2.3 IT and E-commerce
6.2.4 Logistic
6.2.5 Logistic
6.2.6 Other
6.3 Market Segment by Application
6.3.1 World Call Centre Market Size by Application (2018-2023)
6.3.2 World Call Centre Market Size by Application (2024-2029)
6.3.3 World Call Centre Market Size by Application (2018-2029)
7 COMPANY PROFILES
7.1 PCCW Limited
7.1.1 PCCW Limited Details
7.1.2 PCCW Limited Major Business
7.1.3 PCCW Limited Call Centre Product and Services
7.1.4 PCCW Limited Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.1.5 PCCW Limited Recent Developments/Updates
7.1.6 PCCW Limited Competitive Strengths & Weaknesses
7.2 China Customer Relations Centers
7.2.1 China Customer Relations Centers Details
7.2.2 China Customer Relations Centers Major Business
7.2.3 China Customer Relations Centers Call Centre Product and Services
7.2.4 China Customer Relations Centers Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.2.5 China Customer Relations Centers Recent Developments/Updates
7.2.6 China Customer Relations Centers Competitive Strengths & Weaknesses
7.3 Honglian Jiuwu
7.3.1 Honglian Jiuwu Details
7.3.2 Honglian Jiuwu Major Business
7.3.3 Honglian Jiuwu Call Centre Product and Services
7.3.4 Honglian Jiuwu Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.3.5 Honglian Jiuwu Recent Developments/Updates
7.3.6 Honglian Jiuwu Competitive Strengths & Weaknesses
7.4 Asiainfo Inc
7.4.1 Asiainfo Inc Details
7.4.2 Asiainfo Inc Major Business
7.4.3 Asiainfo Inc Call Centre Product and Services
7.4.4 Asiainfo Inc Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.4.5 Asiainfo Inc Recent Developments/Updates
7.4.6 Asiainfo Inc Competitive Strengths & Weaknesses
7.5 JIANG SU Yuanyang DATA Processing Co., Ltd.
7.5.1 JIANG SU Yuanyang DATA Processing Co., Ltd. Details
7.5.2 JIANG SU Yuanyang DATA Processing Co., Ltd. Major Business
7.5.3 JIANG SU Yuanyang DATA Processing Co., Ltd. Call Centre Product and Services
7.5.4 JIANG SU Yuanyang DATA Processing Co., Ltd. Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.5.5 JIANG SU Yuanyang DATA Processing Co., Ltd. Recent Developments/Updates
7.5.6 JIANG SU Yuanyang DATA Processing Co., Ltd. Competitive Strengths & Weaknesses
7.6 Concentrix
7.6.1 Concentrix Details
7.6.2 Concentrix Major Business
7.6.3 Concentrix Call Centre Product and Services
7.6.4 Concentrix Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.6.5 Concentrix Recent Developments/Updates
7.6.6 Concentrix Competitive Strengths & Weaknesses
7.7 Teleperformance
7.7.1 Teleperformance Details
7.7.2 Teleperformance Major Business
7.7.3 Teleperformance Call Centre Product and Services
7.7.4 Teleperformance Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.7.5 Teleperformance Recent Developments/Updates
7.7.6 Teleperformance Competitive Strengths & Weaknesses
7.8 VXI Co.,Ltd.
7.8.1 VXI Co.,Ltd. Details
7.8.2 VXI Co.,Ltd. Major Business
7.8.3 VXI Co.,Ltd. Call Centre Product and Services
7.8.4 VXI Co.,Ltd. Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.8.5 VXI Co.,Ltd. Recent Developments/Updates
7.8.6 VXI Co.,Ltd. Competitive Strengths & Weaknesses
7.9 iSoftStone Information Technology(Group)Co.,Ltd.
7.9.1 iSoftStone Information Technology(Group)Co.,Ltd. Details
7.9.2 iSoftStone Information Technology(Group)Co.,Ltd. Major Business
7.9.3 iSoftStone Information Technology(Group)Co.,Ltd. Call Centre Product and Services
7.9.4 iSoftStone Information Technology(Group)Co.,Ltd. Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.9.5 iSoftStone Information Technology(Group)Co.,Ltd. Recent Developments/Updates
7.9.6 iSoftStone Information Technology(Group)Co.,Ltd. Competitive Strengths & Weaknesses
7.10 Transcosmos
7.10.1 Transcosmos Details
7.10.2 Transcosmos Major Business
7.10.3 Transcosmos Call Centre Product and Services
7.10.4 Transcosmos Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.10.5 Transcosmos Recent Developments/Updates
7.10.6 Transcosmos Competitive Strengths & Weaknesses
7.11 QinFinance
7.11.1 QinFinance Details
7.11.2 QinFinance Major Business
7.11.3 QinFinance Call Centre Product and Services
7.11.4 QinFinance Call Centre Revenue, Gross Margin and Market Share (2018-2023)
7.11.5 QinFinance Recent Developments/Updates
7.11.6 QinFinance Competitive Strengths & Weaknesses
8 INDUSTRY CHAIN ANALYSIS
8.1 Call Centre Industry Chain
8.2 Call Centre Upstream Analysis
8.3 Call Centre Midstream Analysis
8.4 Call Centre Downstream Analysis
9 RESEARCH FINDINGS AND CONCLUSION
10 APPENDIX
10.1 Methodology
10.2 Research Process and Data Source
10.3 Disclaimer
LIST OF TABLES
Table 1. World Call Centre Revenue by Region (2018, 2022 and 2029) & (USD Million), (by Headquarter Location)
Table 2. World Call Centre Revenue by Region (2018-2023) & (USD Million), (by Headquarter Location)
Table 3. World Call Centre Revenue by Region (2024-2029) & (USD Million), (by Headquarter Location)
Table 4. World Call Centre Revenue Market Share by Region (2018-2023), (by Headquarter Location)
Table 5. World Call Centre Revenue Market Share by Region (2024-2029), (by Headquarter Location)
Table 6. Major Market Trends
Table 7. World Call Centre Consumption Value Growth Rate Forecast by Region (2018 & 2022 & 2029) & (USD Million)
Table 8. World Call Centre Consumption Value by Region (2018-2023) & (USD Million)
Table 9. World Call Centre Consumption Value Forecast by Region (2024-2029) & (USD Million)
Table 10. World Call Centre Revenue by Player (2018-2023) & (USD Million)
Table 11. Revenue Market Share of Key Call Centre Players in 2022
Table 12. World Call Centre Industry Rank of Major Player, Based on Revenue in 2022
Table 13. Global Call Centre Company Evaluation Quadrant
Table 14. Head Office of Key Call Centre Player
Table 15. Call Centre Market: Company Product Type Footprint
Table 16. Call Centre Market: Company Product Application Footprint
Table 17. Call Centre Mergers & Acquisitions Activity
Table 18. United States VS China Call Centre Market Size Comparison, (2018 & 2022 & 2029) & (USD Million)
Table 19. United States VS China Call Centre Consumption Value Comparison, (2018 & 2022 & 2029) & (USD Million)
Table 20. United States Based Call Centre Companies, Headquarters (States, Country)
Table 21. United States Based Companies Call Centre Revenue, (2018-2023) & (USD Million)
Table 22. United States Based Companies Call Centre Revenue Market Share (2018-2023)
Table 23. China Based Call Centre Companies, Headquarters (Province, Country)
Table 24. China Based Companies Call Centre Revenue, (2018-2023) & (USD Million)
Table 25. China Based Companies Call Centre Revenue Market Share (2018-2023)
Table 26. Rest of World Based Call Centre Companies, Headquarters (States, Country)
Table 27. Rest of World Based Companies Call Centre Revenue, (2018-2023) & (USD Million)
Table 28. Rest of World Based Companies Call Centre Revenue Market Share (2018-2023)
Table 29. World Call Centre Market Size by Type, (USD Million), 2018 & 2022 & 2029
Table 30. World Call Centre Market Size by Type (2018-2023) & (USD Million)
Table 31. World Call Centre Market Size by Type (2024-2029) & (USD Million)
Table 32. World Call Centre Market Size by Application, (USD Million), 2018 & 2022 & 2029
Table 33. World Call Centre Market Size by Application (2018-2023) & (USD Million)
Table 34. World Call Centre Market Size by Application (2024-2029) & (USD Million)
Table 35. PCCW Limited Basic Information, Area Served and Competitors
Table 36. PCCW Limited Major Business
Table 37. PCCW Limited Call Centre Product and Services
Table 38. PCCW Limited Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 39. PCCW Limited Recent Developments/Updates
Table 40. PCCW Limited Competitive Strengths & Weaknesses
Table 41. China Customer Relations Centers Basic Information, Area Served and Competitors
Table 42. China Customer Relations Centers Major Business
Table 43. China Customer Relations Centers Call Centre Product and Services
Table 44. China Customer Relations Centers Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 45. China Customer Relations Centers Recent Developments/Updates
Table 46. China Customer Relations Centers Competitive Strengths & Weaknesses
Table 47. Honglian Jiuwu Basic Information, Area Served and Competitors
Table 48. Honglian Jiuwu Major Business
Table 49. Honglian Jiuwu Call Centre Product and Services
Table 50. Honglian Jiuwu Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 51. Honglian Jiuwu Recent Developments/Updates
Table 52. Honglian Jiuwu Competitive Strengths & Weaknesses
Table 53. Asiainfo Inc Basic Information, Area Served and Competitors
Table 54. Asiainfo Inc Major Business
Table 55. Asiainfo Inc Call Centre Product and Services
Table 56. Asiainfo Inc Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 57. Asiainfo Inc Recent Developments/Updates
Table 58. Asiainfo Inc Competitive Strengths & Weaknesses
Table 59. JIANG SU Yuanyang DATA Processing Co., Ltd. Basic Information, Area Served and Competitors
Table 60. JIANG SU Yuanyang DATA Processing Co., Ltd. Major Business
Table 61. JIANG SU Yuanyang DATA Processing Co., Ltd. Call Centre Product and Services
Table 62. JIANG SU Yuanyang DATA Processing Co., Ltd. Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 63. JIANG SU Yuanyang DATA Processing Co., Ltd. Recent Developments/Updates
Table 64. JIANG SU Yuanyang DATA Processing Co., Ltd. Competitive Strengths & Weaknesses
Table 65. Concentrix Basic Information, Area Served and Competitors
Table 66. Concentrix Major Business
Table 67. Concentrix Call Centre Product and Services
Table 68. Concentrix Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 69. Concentrix Recent Developments/Updates
Table 70. Concentrix Competitive Strengths & Weaknesses
Table 71. Teleperformance Basic Information, Area Served and Competitors
Table 72. Teleperformance Major Business
Table 73. Teleperformance Call Centre Product and Services
Table 74. Teleperformance Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 75. Teleperformance Recent Developments/Updates
Table 76. Teleperformance Competitive Strengths & Weaknesses
Table 77. VXI Co.,Ltd. Basic Information, Area Served and Competitors
Table 78. VXI Co.,Ltd. Major Business
Table 79. VXI Co.,Ltd. Call Centre Product and Services
Table 80. VXI Co.,Ltd. Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 81. VXI Co.,Ltd. Recent Developments/Updates
Table 82. VXI Co.,Ltd. Competitive Strengths & Weaknesses
Table 83. iSoftStone Information Technology(Group)Co.,Ltd. Basic Information, Area Served and Competitors
Table 84. iSoftStone Information Technology(Group)Co.,Ltd. Major Business
Table 85. iSoftStone Information Technology(Group)Co.,Ltd. Call Centre Product and Services
Table 86. iSoftStone Information Technology(Group)Co.,Ltd. Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 87. iSoftStone Information Technology(Group)Co.,Ltd. Recent Developments/Updates
Table 88. iSoftStone Information Technology(Group)Co.,Ltd. Competitive Strengths & Weaknesses
Table 89. Transcosmos Basic Information, Area Served and Competitors
Table 90. Transcosmos Major Business
Table 91. Transcosmos Call Centre Product and Services
Table 92. Transcosmos Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 93. Transcosmos Recent Developments/Updates
Table 94. QinFinance Basic Information, Area Served and Competitors
Table 95. QinFinance Major Business
Table 96. QinFinance Call Centre Product and Services
Table 97. QinFinance Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 98. Global Key Players of Call Centre Upstream (Raw Materials)
Table 99. Call Centre Typical Customers
Table 1. World Call Centre Revenue by Region (2018, 2022 and 2029) & (USD Million), (by Headquarter Location)
Table 2. World Call Centre Revenue by Region (2018-2023) & (USD Million), (by Headquarter Location)
Table 3. World Call Centre Revenue by Region (2024-2029) & (USD Million), (by Headquarter Location)
Table 4. World Call Centre Revenue Market Share by Region (2018-2023), (by Headquarter Location)
Table 5. World Call Centre Revenue Market Share by Region (2024-2029), (by Headquarter Location)
Table 6. Major Market Trends
Table 7. World Call Centre Consumption Value Growth Rate Forecast by Region (2018 & 2022 & 2029) & (USD Million)
Table 8. World Call Centre Consumption Value by Region (2018-2023) & (USD Million)
Table 9. World Call Centre Consumption Value Forecast by Region (2024-2029) & (USD Million)
Table 10. World Call Centre Revenue by Player (2018-2023) & (USD Million)
Table 11. Revenue Market Share of Key Call Centre Players in 2022
Table 12. World Call Centre Industry Rank of Major Player, Based on Revenue in 2022
Table 13. Global Call Centre Company Evaluation Quadrant
Table 14. Head Office of Key Call Centre Player
Table 15. Call Centre Market: Company Product Type Footprint
Table 16. Call Centre Market: Company Product Application Footprint
Table 17. Call Centre Mergers & Acquisitions Activity
Table 18. United States VS China Call Centre Market Size Comparison, (2018 & 2022 & 2029) & (USD Million)
Table 19. United States VS China Call Centre Consumption Value Comparison, (2018 & 2022 & 2029) & (USD Million)
Table 20. United States Based Call Centre Companies, Headquarters (States, Country)
Table 21. United States Based Companies Call Centre Revenue, (2018-2023) & (USD Million)
Table 22. United States Based Companies Call Centre Revenue Market Share (2018-2023)
Table 23. China Based Call Centre Companies, Headquarters (Province, Country)
Table 24. China Based Companies Call Centre Revenue, (2018-2023) & (USD Million)
Table 25. China Based Companies Call Centre Revenue Market Share (2018-2023)
Table 26. Rest of World Based Call Centre Companies, Headquarters (States, Country)
Table 27. Rest of World Based Companies Call Centre Revenue, (2018-2023) & (USD Million)
Table 28. Rest of World Based Companies Call Centre Revenue Market Share (2018-2023)
Table 29. World Call Centre Market Size by Type, (USD Million), 2018 & 2022 & 2029
Table 30. World Call Centre Market Size by Type (2018-2023) & (USD Million)
Table 31. World Call Centre Market Size by Type (2024-2029) & (USD Million)
Table 32. World Call Centre Market Size by Application, (USD Million), 2018 & 2022 & 2029
Table 33. World Call Centre Market Size by Application (2018-2023) & (USD Million)
Table 34. World Call Centre Market Size by Application (2024-2029) & (USD Million)
Table 35. PCCW Limited Basic Information, Area Served and Competitors
Table 36. PCCW Limited Major Business
Table 37. PCCW Limited Call Centre Product and Services
Table 38. PCCW Limited Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 39. PCCW Limited Recent Developments/Updates
Table 40. PCCW Limited Competitive Strengths & Weaknesses
Table 41. China Customer Relations Centers Basic Information, Area Served and Competitors
Table 42. China Customer Relations Centers Major Business
Table 43. China Customer Relations Centers Call Centre Product and Services
Table 44. China Customer Relations Centers Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 45. China Customer Relations Centers Recent Developments/Updates
Table 46. China Customer Relations Centers Competitive Strengths & Weaknesses
Table 47. Honglian Jiuwu Basic Information, Area Served and Competitors
Table 48. Honglian Jiuwu Major Business
Table 49. Honglian Jiuwu Call Centre Product and Services
Table 50. Honglian Jiuwu Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 51. Honglian Jiuwu Recent Developments/Updates
Table 52. Honglian Jiuwu Competitive Strengths & Weaknesses
Table 53. Asiainfo Inc Basic Information, Area Served and Competitors
Table 54. Asiainfo Inc Major Business
Table 55. Asiainfo Inc Call Centre Product and Services
Table 56. Asiainfo Inc Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 57. Asiainfo Inc Recent Developments/Updates
Table 58. Asiainfo Inc Competitive Strengths & Weaknesses
Table 59. JIANG SU Yuanyang DATA Processing Co., Ltd. Basic Information, Area Served and Competitors
Table 60. JIANG SU Yuanyang DATA Processing Co., Ltd. Major Business
Table 61. JIANG SU Yuanyang DATA Processing Co., Ltd. Call Centre Product and Services
Table 62. JIANG SU Yuanyang DATA Processing Co., Ltd. Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 63. JIANG SU Yuanyang DATA Processing Co., Ltd. Recent Developments/Updates
Table 64. JIANG SU Yuanyang DATA Processing Co., Ltd. Competitive Strengths & Weaknesses
Table 65. Concentrix Basic Information, Area Served and Competitors
Table 66. Concentrix Major Business
Table 67. Concentrix Call Centre Product and Services
Table 68. Concentrix Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 69. Concentrix Recent Developments/Updates
Table 70. Concentrix Competitive Strengths & Weaknesses
Table 71. Teleperformance Basic Information, Area Served and Competitors
Table 72. Teleperformance Major Business
Table 73. Teleperformance Call Centre Product and Services
Table 74. Teleperformance Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 75. Teleperformance Recent Developments/Updates
Table 76. Teleperformance Competitive Strengths & Weaknesses
Table 77. VXI Co.,Ltd. Basic Information, Area Served and Competitors
Table 78. VXI Co.,Ltd. Major Business
Table 79. VXI Co.,Ltd. Call Centre Product and Services
Table 80. VXI Co.,Ltd. Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 81. VXI Co.,Ltd. Recent Developments/Updates
Table 82. VXI Co.,Ltd. Competitive Strengths & Weaknesses
Table 83. iSoftStone Information Technology(Group)Co.,Ltd. Basic Information, Area Served and Competitors
Table 84. iSoftStone Information Technology(Group)Co.,Ltd. Major Business
Table 85. iSoftStone Information Technology(Group)Co.,Ltd. Call Centre Product and Services
Table 86. iSoftStone Information Technology(Group)Co.,Ltd. Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 87. iSoftStone Information Technology(Group)Co.,Ltd. Recent Developments/Updates
Table 88. iSoftStone Information Technology(Group)Co.,Ltd. Competitive Strengths & Weaknesses
Table 89. Transcosmos Basic Information, Area Served and Competitors
Table 90. Transcosmos Major Business
Table 91. Transcosmos Call Centre Product and Services
Table 92. Transcosmos Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 93. Transcosmos Recent Developments/Updates
Table 94. QinFinance Basic Information, Area Served and Competitors
Table 95. QinFinance Major Business
Table 96. QinFinance Call Centre Product and Services
Table 97. QinFinance Call Centre Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
Table 98. Global Key Players of Call Centre Upstream (Raw Materials)
Table 99. Call Centre Typical Customers
LIST OF FIGURES
Figure 1. Call Centre Picture
Figure 2. World Call Centre Total Market Size: 2018 & 2022 & 2029, (USD Million)
Figure 3. World Call Centre Total Market Size (2018-2029) & (USD Million)
Figure 4. World Call Centre Revenue Market Share by Region (2018, 2022 and 2029) & (USD Million) , (by Headquarter Location)
Figure 5. World Call Centre Revenue Market Share by Region (2018-2029), (by Headquarter Location)
Figure 6. United States Based Company Call Centre Revenue (2018-2029) & (USD Million)
Figure 7. China Based Company Call Centre Revenue (2018-2029) & (USD Million)
Figure 8. Europe Based Company Call Centre Revenue (2018-2029) & (USD Million)
Figure 9. Japan Based Company Call Centre Revenue (2018-2029) & (USD Million)
Figure 10. South Korea Based Company Call Centre Revenue (2018-2029) & (USD Million)
Figure 11. ASEAN Based Company Call Centre Revenue (2018-2029) & (USD Million)
Figure 12. India Based Company Call Centre Revenue (2018-2029) & (USD Million)
Figure 13. Call Centre Market Drivers
Figure 14. Factors Affecting Demand
Figure 15. World Call Centre Consumption Value (2018-2029) & (USD Million)
Figure 16. World Call Centre Consumption Value Market Share by Region (2018-2029)
Figure 17. United States Call Centre Consumption Value (2018-2029) & (USD Million)
Figure 18. China Call Centre Consumption Value (2018-2029) & (USD Million)
Figure 19. Europe Call Centre Consumption Value (2018-2029) & (USD Million)
Figure 20. Japan Call Centre Consumption Value (2018-2029) & (USD Million)
Figure 21. South Korea Call Centre Consumption Value (2018-2029) & (USD Million)
Figure 22. ASEAN Call Centre Consumption Value (2018-2029) & (USD Million)
Figure 23. India Call Centre Consumption Value (2018-2029) & (USD Million)
Figure 24. Producer Shipments of Call Centre by Player Revenue ($MM) and Market Share (%): 2022
Figure 25. Global Four-firm Concentration Ratios (CR4) for Call Centre Markets in 2022
Figure 26. Global Four-firm Concentration Ratios (CR8) for Call Centre Markets in 2022
Figure 27. United States VS China: Call Centre Revenue Market Share Comparison (2018 & 2022 & 2029)
Figure 28. United States VS China: Call Centre Consumption Value Market Share Comparison (2018 & 2022 & 2029)
Figure 29. World Call Centre Market Size by Type, (USD Million), 2018 & 2022 & 2029
Figure 30. World Call Centre Market Size Market Share by Type in 2022
Figure 31. BPO Call Centre
Figure 32. Internal Call Centre
Figure 33. World Call Centre Market Size Market Share by Type (2018-2029)
Figure 34. World Call Centre Market Size by Application, (USD Million), 2018 & 2022 & 2029
Figure 35. World Call Centre Market Size Market Share by Application in 2022
Figure 36. Finance
Figure 37. Telecom
Figure 38. IT and E-commerce
Figure 39. Logistic
Figure 40. Government and Public
Figure 41. Other
Figure 42. Call Centre Industrial Chain
Figure 43. Methodology
Figure 44. Research Process and Data Source
Figure 1. Call Centre Picture
Figure 2. World Call Centre Total Market Size: 2018 & 2022 & 2029, (USD Million)
Figure 3. World Call Centre Total Market Size (2018-2029) & (USD Million)
Figure 4. World Call Centre Revenue Market Share by Region (2018, 2022 and 2029) & (USD Million) , (by Headquarter Location)
Figure 5. World Call Centre Revenue Market Share by Region (2018-2029), (by Headquarter Location)
Figure 6. United States Based Company Call Centre Revenue (2018-2029) & (USD Million)
Figure 7. China Based Company Call Centre Revenue (2018-2029) & (USD Million)
Figure 8. Europe Based Company Call Centre Revenue (2018-2029) & (USD Million)
Figure 9. Japan Based Company Call Centre Revenue (2018-2029) & (USD Million)
Figure 10. South Korea Based Company Call Centre Revenue (2018-2029) & (USD Million)
Figure 11. ASEAN Based Company Call Centre Revenue (2018-2029) & (USD Million)
Figure 12. India Based Company Call Centre Revenue (2018-2029) & (USD Million)
Figure 13. Call Centre Market Drivers
Figure 14. Factors Affecting Demand
Figure 15. World Call Centre Consumption Value (2018-2029) & (USD Million)
Figure 16. World Call Centre Consumption Value Market Share by Region (2018-2029)
Figure 17. United States Call Centre Consumption Value (2018-2029) & (USD Million)
Figure 18. China Call Centre Consumption Value (2018-2029) & (USD Million)
Figure 19. Europe Call Centre Consumption Value (2018-2029) & (USD Million)
Figure 20. Japan Call Centre Consumption Value (2018-2029) & (USD Million)
Figure 21. South Korea Call Centre Consumption Value (2018-2029) & (USD Million)
Figure 22. ASEAN Call Centre Consumption Value (2018-2029) & (USD Million)
Figure 23. India Call Centre Consumption Value (2018-2029) & (USD Million)
Figure 24. Producer Shipments of Call Centre by Player Revenue ($MM) and Market Share (%): 2022
Figure 25. Global Four-firm Concentration Ratios (CR4) for Call Centre Markets in 2022
Figure 26. Global Four-firm Concentration Ratios (CR8) for Call Centre Markets in 2022
Figure 27. United States VS China: Call Centre Revenue Market Share Comparison (2018 & 2022 & 2029)
Figure 28. United States VS China: Call Centre Consumption Value Market Share Comparison (2018 & 2022 & 2029)
Figure 29. World Call Centre Market Size by Type, (USD Million), 2018 & 2022 & 2029
Figure 30. World Call Centre Market Size Market Share by Type in 2022
Figure 31. BPO Call Centre
Figure 32. Internal Call Centre
Figure 33. World Call Centre Market Size Market Share by Type (2018-2029)
Figure 34. World Call Centre Market Size by Application, (USD Million), 2018 & 2022 & 2029
Figure 35. World Call Centre Market Size Market Share by Application in 2022
Figure 36. Finance
Figure 37. Telecom
Figure 38. IT and E-commerce
Figure 39. Logistic
Figure 40. Government and Public
Figure 41. Other
Figure 42. Call Centre Industrial Chain
Figure 43. Methodology
Figure 44. Research Process and Data Source
