Customer Experience Analytics Market, Global Outlook and Forecast 2022-2028

April 2022 | 67 pages | ID: C05718601200EN
Market Monitor Global

Abstracts

Customer Experience Analytic is part of customer experience management and it is critical for an organization to understand customer feedback. Customer experience analysis provides business entities the opportunity to analyze key populations and allows identification of potential customers to make them more loyal to their products and services.

This report contains market size and forecasts of Customer Experience Analytics in Global, including the following market information:

Global Customer Experience Analytics Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global Customer Experience Analytics market was valued at 6405.1 million in 2021 and is projected to reach US$ 10670 million by 2028, at a CAGR of 7.6% during the forecast period.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

Social Media Analytical Tools Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of Customer Experience Analytics include OpenText Corporation, Oracle Corporation, Nokia Networks, Avaya Inc., HP Inc, Adobe Systems Incorporated, IBM Corporation, Tech Mahindra Limited and SAS Institute Inc. etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Customer Experience Analytics companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Customer Experience Analytics Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global Customer Experience Analytics Market Segment Percentages, by Type, 2021 (%)

• Social Media Analytical Tools
• Web Analytical Tools
• Dashboard and Reporting Tools
• Other

Global Customer Experience Analytics Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global Customer Experience Analytics Market Segment Percentages, by Application, 2021 (%)

• Telecommunications and IT
• Media and Entertainment
• Health Care
• Transportation and Logistics
• Other

Global Customer Experience Analytics Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global Customer Experience Analytics Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Customer Experience Analytics revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies Customer Experience Analytics revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• OpenText Corporation
• Oracle Corporation
• Nokia Networks
• Avaya Inc.
• HP Inc
• Adobe Systems Incorporated
• IBM Corporation
• Tech Mahindra Limited
• SAS Institute Inc

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 Customer Experience Analytics Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global Customer Experience Analytics Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL CUSTOMER EXPERIENCE ANALYTICS OVERALL MARKET SIZE

2.1 Global Customer Experience Analytics Market Size: 2021 VS 2028
2.2 Global Customer Experience Analytics Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top Customer Experience Analytics Players in Global Market
3.2 Top Global Customer Experience Analytics Companies Ranked by Revenue
3.3 Global Customer Experience Analytics Revenue by Companies
3.4 Top 3 and Top 5 Customer Experience Analytics Companies in Global Market, by Revenue in 2021
3.5 Global Companies Customer Experience Analytics Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Experience Analytics Players in Global Market
  3.6.1 List of Global Tier 1 Customer Experience Analytics Companies
  3.6.2 List of Global Tier 2 and Tier 3 Customer Experience Analytics Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global Customer Experience Analytics Market Size Markets, 2021 & 2028
  4.1.2 Social Media Analytical Tools
  4.1.3 Web Analytical Tools
  4.1.4 Dashboard and Reporting Tools
  4.1.5 Other
4.2 By Type - Global Customer Experience Analytics Revenue & Forecasts
  4.2.1 By Type - Global Customer Experience Analytics Revenue, 2017-2022
  4.2.2 By Type - Global Customer Experience Analytics Revenue, 2023-2028
  4.2.3 By Type - Global Customer Experience Analytics Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global Customer Experience Analytics Market Size, 2021 & 2028
  5.1.2 Telecommunications and IT
  5.1.3 Media and Entertainment
  5.1.4 Health Care
  5.1.5 Transportation and Logistics
  5.1.6 Other
5.2 By Application - Global Customer Experience Analytics Revenue & Forecasts
  5.2.1 By Application - Global Customer Experience Analytics Revenue, 2017-2022
  5.2.2 By Application - Global Customer Experience Analytics Revenue, 2023-2028
  5.2.3 By Application - Global Customer Experience Analytics Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global Customer Experience Analytics Market Size, 2021 & 2028
6.2 By Region - Global Customer Experience Analytics Revenue & Forecasts
  6.2.1 By Region - Global Customer Experience Analytics Revenue, 2017-2022
  6.2.2 By Region - Global Customer Experience Analytics Revenue, 2023-2028
  6.2.3 By Region - Global Customer Experience Analytics Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America Customer Experience Analytics Revenue, 2017-2028
  6.3.2 US Customer Experience Analytics Market Size, 2017-2028
  6.3.3 Canada Customer Experience Analytics Market Size, 2017-2028
  6.3.4 Mexico Customer Experience Analytics Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe Customer Experience Analytics Revenue, 2017-2028
  6.4.2 Germany Customer Experience Analytics Market Size, 2017-2028
  6.4.3 France Customer Experience Analytics Market Size, 2017-2028
  6.4.4 U.K. Customer Experience Analytics Market Size, 2017-2028
  6.4.5 Italy Customer Experience Analytics Market Size, 2017-2028
  6.4.6 Russia Customer Experience Analytics Market Size, 2017-2028
  6.4.7 Nordic Countries Customer Experience Analytics Market Size, 2017-2028
  6.4.8 Benelux Customer Experience Analytics Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia Customer Experience Analytics Revenue, 2017-2028
  6.5.2 China Customer Experience Analytics Market Size, 2017-2028
  6.5.3 Japan Customer Experience Analytics Market Size, 2017-2028
  6.5.4 South Korea Customer Experience Analytics Market Size, 2017-2028
  6.5.5 Southeast Asia Customer Experience Analytics Market Size, 2017-2028
  6.5.6 India Customer Experience Analytics Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America Customer Experience Analytics Revenue, 2017-2028
  6.6.2 Brazil Customer Experience Analytics Market Size, 2017-2028
  6.6.3 Argentina Customer Experience Analytics Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa Customer Experience Analytics Revenue, 2017-2028
  6.7.2 Turkey Customer Experience Analytics Market Size, 2017-2028
  6.7.3 Israel Customer Experience Analytics Market Size, 2017-2028
  6.7.4 Saudi Arabia Customer Experience Analytics Market Size, 2017-2028
  6.7.5 UAE Customer Experience Analytics Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 OpenText Corporation
  7.1.1 OpenText Corporation Corporate Summary
  7.1.2 OpenText Corporation Business Overview
  7.1.3 OpenText Corporation Customer Experience Analytics Major Product Offerings
  7.1.4 OpenText Corporation Customer Experience Analytics Revenue in Global Market (2017-2022)
  7.1.5 OpenText Corporation Key News
7.2 Oracle Corporation
  7.2.1 Oracle Corporation Corporate Summary
  7.2.2 Oracle Corporation Business Overview
  7.2.3 Oracle Corporation Customer Experience Analytics Major Product Offerings
  7.2.4 Oracle Corporation Customer Experience Analytics Revenue in Global Market (2017-2022)
  7.2.5 Oracle Corporation Key News
7.3 Nokia Networks
  7.3.1 Nokia Networks Corporate Summary
  7.3.2 Nokia Networks Business Overview
  7.3.3 Nokia Networks Customer Experience Analytics Major Product Offerings
  7.3.4 Nokia Networks Customer Experience Analytics Revenue in Global Market (2017-2022)
  7.3.5 Nokia Networks Key News
7.4 Avaya Inc.
  7.4.1 Avaya Inc. Corporate Summary
  7.4.2 Avaya Inc. Business Overview
  7.4.3 Avaya Inc. Customer Experience Analytics Major Product Offerings
  7.4.4 Avaya Inc. Customer Experience Analytics Revenue in Global Market (2017-2022)
  7.4.5 Avaya Inc. Key News
7.5 HP Inc
  7.5.1 HP Inc Corporate Summary
  7.5.2 HP Inc Business Overview
  7.5.3 HP Inc Customer Experience Analytics Major Product Offerings
  7.5.4 HP Inc Customer Experience Analytics Revenue in Global Market (2017-2022)
  7.5.5 HP Inc Key News
7.6 Adobe Systems Incorporated
  7.6.1 Adobe Systems Incorporated Corporate Summary
  7.6.2 Adobe Systems Incorporated Business Overview
  7.6.3 Adobe Systems Incorporated Customer Experience Analytics Major Product Offerings
  7.6.4 Adobe Systems Incorporated Customer Experience Analytics Revenue in Global Market (2017-2022)
  7.6.5 Adobe Systems Incorporated Key News
7.7 IBM Corporation
  7.7.1 IBM Corporation Corporate Summary
  7.7.2 IBM Corporation Business Overview
  7.7.3 IBM Corporation Customer Experience Analytics Major Product Offerings
  7.7.4 IBM Corporation Customer Experience Analytics Revenue in Global Market (2017-2022)
  7.7.5 IBM Corporation Key News
7.8 Tech Mahindra Limited
  7.8.1 Tech Mahindra Limited Corporate Summary
  7.8.2 Tech Mahindra Limited Business Overview
  7.8.3 Tech Mahindra Limited Customer Experience Analytics Major Product Offerings
  7.8.4 Tech Mahindra Limited Customer Experience Analytics Revenue in Global Market (2017-2022)
  7.8.5 Tech Mahindra Limited Key News
7.9 SAS Institute Inc
  7.9.1 SAS Institute Inc Corporate Summary
  7.9.2 SAS Institute Inc Business Overview
  7.9.3 SAS Institute Inc Customer Experience Analytics Major Product Offerings
  7.9.4 SAS Institute Inc Customer Experience Analytics Revenue in Global Market (2017-2022)
  7.9.5 SAS Institute Inc Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. Customer Experience Analytics Market Opportunities & Trends in Global Market
Table 2. Customer Experience Analytics Market Drivers in Global Market
Table 3. Customer Experience Analytics Market Restraints in Global Market
Table 4. Key Players of Customer Experience Analytics in Global Market
Table 5. Top Customer Experience Analytics Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Customer Experience Analytics Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Customer Experience Analytics Revenue Share by Companies, 2017-2022
Table 8. Global Companies Customer Experience Analytics Product Type
Table 9. List of Global Tier 1 Customer Experience Analytics Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Experience Analytics Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global Customer Experience Analytics Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Customer Experience Analytics Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Customer Experience Analytics Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global Customer Experience Analytics Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Customer Experience Analytics Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Customer Experience Analytics Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global Customer Experience Analytics Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Customer Experience Analytics Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Customer Experience Analytics Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Customer Experience Analytics Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Customer Experience Analytics Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Customer Experience Analytics Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Customer Experience Analytics Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Customer Experience Analytics Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Customer Experience Analytics Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Customer Experience Analytics Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Customer Experience Analytics Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Customer Experience Analytics Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Customer Experience Analytics Revenue, (US$, Mn), 2023-2028
Table 30. OpenText Corporation Corporate Summary
Table 31. OpenText Corporation Customer Experience Analytics Product Offerings
Table 32. OpenText Corporation Customer Experience Analytics Revenue (US$, Mn), (2017-2022)
Table 33. Oracle Corporation Corporate Summary
Table 34. Oracle Corporation Customer Experience Analytics Product Offerings
Table 35. Oracle Corporation Customer Experience Analytics Revenue (US$, Mn), (2017-2022)
Table 36. Nokia Networks Corporate Summary
Table 37. Nokia Networks Customer Experience Analytics Product Offerings
Table 38. Nokia Networks Customer Experience Analytics Revenue (US$, Mn), (2017-2022)
Table 39. Avaya Inc. Corporate Summary
Table 40. Avaya Inc. Customer Experience Analytics Product Offerings
Table 41. Avaya Inc. Customer Experience Analytics Revenue (US$, Mn), (2017-2022)
Table 42. HP Inc Corporate Summary
Table 43. HP Inc Customer Experience Analytics Product Offerings
Table 44. HP Inc Customer Experience Analytics Revenue (US$, Mn), (2017-2022)
Table 45. Adobe Systems Incorporated Corporate Summary
Table 46. Adobe Systems Incorporated Customer Experience Analytics Product Offerings
Table 47. Adobe Systems Incorporated Customer Experience Analytics Revenue (US$, Mn), (2017-2022)
Table 48. IBM Corporation Corporate Summary
Table 49. IBM Corporation Customer Experience Analytics Product Offerings
Table 50. IBM Corporation Customer Experience Analytics Revenue (US$, Mn), (2017-2022)
Table 51. Tech Mahindra Limited Corporate Summary
Table 52. Tech Mahindra Limited Customer Experience Analytics Product Offerings
Table 53. Tech Mahindra Limited Customer Experience Analytics Revenue (US$, Mn), (2017-2022)
Table 54. SAS Institute Inc Corporate Summary
Table 55. SAS Institute Inc Customer Experience Analytics Product Offerings
Table 56. SAS Institute Inc Customer Experience Analytics Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. Customer Experience Analytics Segment by Type in 2021
Figure 2. Customer Experience Analytics Segment by Application in 2021
Figure 3. Global Customer Experience Analytics Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Customer Experience Analytics Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Customer Experience Analytics Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Experience Analytics Revenue in 2021
Figure 8. By Type - Global Customer Experience Analytics Revenue Market Share, 2017-2028
Figure 9. By Application - Global Customer Experience Analytics Revenue Market Share, 2017-2028
Figure 10. By Region - Global Customer Experience Analytics Revenue Market Share, 2017-2028
Figure 11. By Country - North America Customer Experience Analytics Revenue Market Share, 2017-2028
Figure 12. US Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Customer Experience Analytics Revenue Market Share, 2017-2028
Figure 16. Germany Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 17. France Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Customer Experience Analytics Revenue Market Share, 2017-2028
Figure 24. China Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 28. India Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Customer Experience Analytics Revenue Market Share, 2017-2028
Figure 30. Brazil Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Customer Experience Analytics Revenue Market Share, 2017-2028
Figure 33. Turkey Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Customer Experience Analytics Revenue, (US$, Mn), 2017-2028
Figure 37. OpenText Corporation Customer Experience Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Oracle Corporation Customer Experience Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Nokia Networks Customer Experience Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Avaya Inc. Customer Experience Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. HP Inc Customer Experience Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Adobe Systems Incorporated Customer Experience Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. IBM Corporation Customer Experience Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Tech Mahindra Limited Customer Experience Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. SAS Institute Inc Customer Experience Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)