CRM Analytics Market - Global Outlook and Forecast 2022-2028

March 2022 | 68 pages | ID: CCFF19674F83EN
Market Monitor Global

Abstracts

This report contains market size and forecasts of CRM Analytics in Global, including the following market information:

Global CRM Analytics Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global CRM Analytics market was valued at 6590.1 million in 2021 and is projected to reach US$ 10540 million by 2028, at a CAGR of 6.9% during the forecast period.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

Sales Analytics Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of CRM Analytics include Oracle, SAP SE, IBM, Microsoft, SAS Institute, Accenture PLC, Infor, Teradata and Angoss Software Corporation and etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the CRM Analytics companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global CRM Analytics Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global CRM Analytics Market Segment Percentages, by Type, 2021 (%)

• Sales Analytics
• Customer Analytics
• Contact Center Analytics
• Marketing Analytics
• Web & Social Media Analytics

Global CRM Analytics Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global CRM Analytics Market Segment Percentages, by Application, 2021 (%)

• Large Enterprises
• Small and Medium Businesses

Global CRM Analytics Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global CRM Analytics Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies CRM Analytics revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies CRM Analytics revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• Oracle
• SAP SE
• IBM
• Microsoft
• SAS Institute
• Accenture PLC
• Infor
• Teradata
• Angoss Software Corporation
• Salesforce

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 CRM Analytics Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global CRM Analytics Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL CRM ANALYTICS OVERALL MARKET SIZE

2.1 Global CRM Analytics Market Size: 2021 VS 2028
2.2 Global CRM Analytics Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top CRM Analytics Players in Global Market
3.2 Top Global CRM Analytics Companies Ranked by Revenue
3.3 Global CRM Analytics Revenue by Companies
3.4 Top 3 and Top 5 CRM Analytics Companies in Global Market, by Revenue in 2021
3.5 Global Companies CRM Analytics Product Type
3.6 Tier 1, Tier 2 and Tier 3 CRM Analytics Players in Global Market
  3.6.1 List of Global Tier 1 CRM Analytics Companies
  3.6.2 List of Global Tier 2 and Tier 3 CRM Analytics Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global CRM Analytics Market Size Markets, 2021 & 2028
  4.1.2 Sales Analytics
  4.1.3 Customer Analytics
  4.1.4 Contact Center Analytics
  4.1.5 Marketing Analytics
  4.1.6 Web & Social Media Analytics
4.2 By Type - Global CRM Analytics Revenue & Forecasts
  4.2.1 By Type - Global CRM Analytics Revenue, 2017-2022
  4.2.2 By Type - Global CRM Analytics Revenue, 2023-2028
  4.2.3 By Type - Global CRM Analytics Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global CRM Analytics Market Size, 2021 & 2028
  5.1.2 Large Enterprises
  5.1.3 Small and Medium Businesses
5.2 By Application - Global CRM Analytics Revenue & Forecasts
  5.2.1 By Application - Global CRM Analytics Revenue, 2017-2022
  5.2.2 By Application - Global CRM Analytics Revenue, 2023-2028
  5.2.3 By Application - Global CRM Analytics Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global CRM Analytics Market Size, 2021 & 2028
6.2 By Region - Global CRM Analytics Revenue & Forecasts
  6.2.1 By Region - Global CRM Analytics Revenue, 2017-2022
  6.2.2 By Region - Global CRM Analytics Revenue, 2023-2028
  6.2.3 By Region - Global CRM Analytics Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America CRM Analytics Revenue, 2017-2028
  6.3.2 US CRM Analytics Market Size, 2017-2028
  6.3.3 Canada CRM Analytics Market Size, 2017-2028
  6.3.4 Mexico CRM Analytics Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe CRM Analytics Revenue, 2017-2028
  6.4.2 Germany CRM Analytics Market Size, 2017-2028
  6.4.3 France CRM Analytics Market Size, 2017-2028
  6.4.4 U.K. CRM Analytics Market Size, 2017-2028
  6.4.5 Italy CRM Analytics Market Size, 2017-2028
  6.4.6 Russia CRM Analytics Market Size, 2017-2028
  6.4.7 Nordic Countries CRM Analytics Market Size, 2017-2028
  6.4.8 Benelux CRM Analytics Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia CRM Analytics Revenue, 2017-2028
  6.5.2 China CRM Analytics Market Size, 2017-2028
  6.5.3 Japan CRM Analytics Market Size, 2017-2028
  6.5.4 South Korea CRM Analytics Market Size, 2017-2028
  6.5.5 Southeast Asia CRM Analytics Market Size, 2017-2028
  6.5.6 India CRM Analytics Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America CRM Analytics Revenue, 2017-2028
  6.6.2 Brazil CRM Analytics Market Size, 2017-2028
  6.6.3 Argentina CRM Analytics Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa CRM Analytics Revenue, 2017-2028
  6.7.2 Turkey CRM Analytics Market Size, 2017-2028
  6.7.3 Israel CRM Analytics Market Size, 2017-2028
  6.7.4 Saudi Arabia CRM Analytics Market Size, 2017-2028
  6.7.5 UAE CRM Analytics Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 Oracle
  7.1.1 Oracle Corporate Summary
  7.1.2 Oracle Business Overview
  7.1.3 Oracle CRM Analytics Major Product Offerings
  7.1.4 Oracle CRM Analytics Revenue in Global Market (2017-2022)
  7.1.5 Oracle Key News
7.2 SAP SE
  7.2.1 SAP SE Corporate Summary
  7.2.2 SAP SE Business Overview
  7.2.3 SAP SE CRM Analytics Major Product Offerings
  7.2.4 SAP SE CRM Analytics Revenue in Global Market (2017-2022)
  7.2.5 SAP SE Key News
7.3 IBM
  7.3.1 IBM Corporate Summary
  7.3.2 IBM Business Overview
  7.3.3 IBM CRM Analytics Major Product Offerings
  7.3.4 IBM CRM Analytics Revenue in Global Market (2017-2022)
  7.3.5 IBM Key News
7.4 Microsoft
  7.4.1 Microsoft Corporate Summary
  7.4.2 Microsoft Business Overview
  7.4.3 Microsoft CRM Analytics Major Product Offerings
  7.4.4 Microsoft CRM Analytics Revenue in Global Market (2017-2022)
  7.4.5 Microsoft Key News
7.5 SAS Institute
  7.5.1 SAS Institute Corporate Summary
  7.5.2 SAS Institute Business Overview
  7.5.3 SAS Institute CRM Analytics Major Product Offerings
  7.5.4 SAS Institute CRM Analytics Revenue in Global Market (2017-2022)
  7.5.5 SAS Institute Key News
7.6 Accenture PLC
  7.6.1 Accenture PLC Corporate Summary
  7.6.2 Accenture PLC Business Overview
  7.6.3 Accenture PLC CRM Analytics Major Product Offerings
  7.6.4 Accenture PLC CRM Analytics Revenue in Global Market (2017-2022)
  7.6.5 Accenture PLC Key News
7.7 Infor
  7.7.1 Infor Corporate Summary
  7.7.2 Infor Business Overview
  7.7.3 Infor CRM Analytics Major Product Offerings
  7.7.4 Infor CRM Analytics Revenue in Global Market (2017-2022)
  7.7.5 Infor Key News
7.8 Teradata
  7.8.1 Teradata Corporate Summary
  7.8.2 Teradata Business Overview
  7.8.3 Teradata CRM Analytics Major Product Offerings
  7.8.4 Teradata CRM Analytics Revenue in Global Market (2017-2022)
  7.8.5 Teradata Key News
7.9 Angoss Software Corporation
  7.9.1 Angoss Software Corporation Corporate Summary
  7.9.2 Angoss Software Corporation Business Overview
  7.9.3 Angoss Software Corporation CRM Analytics Major Product Offerings
  7.9.4 Angoss Software Corporation CRM Analytics Revenue in Global Market (2017-2022)
  7.9.5 Angoss Software Corporation Key News
7.10 Salesforce
  7.10.1 Salesforce Corporate Summary
  7.10.2 Salesforce Business Overview
  7.10.3 Salesforce CRM Analytics Major Product Offerings
  7.10.4 Salesforce CRM Analytics Revenue in Global Market (2017-2022)
  7.10.5 Salesforce Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. CRM Analytics Market Opportunities & Trends in Global Market
Table 2. CRM Analytics Market Drivers in Global Market
Table 3. CRM Analytics Market Restraints in Global Market
Table 4. Key Players of CRM Analytics in Global Market
Table 5. Top CRM Analytics Players in Global Market, Ranking by Revenue (2021)
Table 6. Global CRM Analytics Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global CRM Analytics Revenue Share by Companies, 2017-2022
Table 8. Global Companies CRM Analytics Product Type
Table 9. List of Global Tier 1 CRM Analytics Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 CRM Analytics Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global CRM Analytics Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - CRM Analytics Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - CRM Analytics Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global CRM Analytics Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - CRM Analytics Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - CRM Analytics Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global CRM Analytics Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global CRM Analytics Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global CRM Analytics Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America CRM Analytics Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America CRM Analytics Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe CRM Analytics Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe CRM Analytics Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia CRM Analytics Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia CRM Analytics Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America CRM Analytics Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America CRM Analytics Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa CRM Analytics Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa CRM Analytics Revenue, (US$, Mn), 2023-2028
Table 30. Oracle Corporate Summary
Table 31. Oracle CRM Analytics Product Offerings
Table 32. Oracle CRM Analytics Revenue (US$, Mn), (2017-2022)
Table 33. SAP SE Corporate Summary
Table 34. SAP SE CRM Analytics Product Offerings
Table 35. SAP SE CRM Analytics Revenue (US$, Mn), (2017-2022)
Table 36. IBM Corporate Summary
Table 37. IBM CRM Analytics Product Offerings
Table 38. IBM CRM Analytics Revenue (US$, Mn), (2017-2022)
Table 39. Microsoft Corporate Summary
Table 40. Microsoft CRM Analytics Product Offerings
Table 41. Microsoft CRM Analytics Revenue (US$, Mn), (2017-2022)
Table 42. SAS Institute Corporate Summary
Table 43. SAS Institute CRM Analytics Product Offerings
Table 44. SAS Institute CRM Analytics Revenue (US$, Mn), (2017-2022)
Table 45. Accenture PLC Corporate Summary
Table 46. Accenture PLC CRM Analytics Product Offerings
Table 47. Accenture PLC CRM Analytics Revenue (US$, Mn), (2017-2022)
Table 48. Infor Corporate Summary
Table 49. Infor CRM Analytics Product Offerings
Table 50. Infor CRM Analytics Revenue (US$, Mn), (2017-2022)
Table 51. Teradata Corporate Summary
Table 52. Teradata CRM Analytics Product Offerings
Table 53. Teradata CRM Analytics Revenue (US$, Mn), (2017-2022)
Table 54. Angoss Software Corporation Corporate Summary
Table 55. Angoss Software Corporation CRM Analytics Product Offerings
Table 56. Angoss Software Corporation CRM Analytics Revenue (US$, Mn), (2017-2022)
Table 57. Salesforce Corporate Summary
Table 58. Salesforce CRM Analytics Product Offerings
Table 59. Salesforce CRM Analytics Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. CRM Analytics Segment by Type in 2021
Figure 2. CRM Analytics Segment by Application in 2021
Figure 3. Global CRM Analytics Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global CRM Analytics Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global CRM Analytics Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by CRM Analytics Revenue in 2021
Figure 8. By Type - Global CRM Analytics Revenue Market Share, 2017-2028
Figure 9. By Application - Global CRM Analytics Revenue Market Share, 2017-2028
Figure 10. By Region - Global CRM Analytics Revenue Market Share, 2017-2028
Figure 11. By Country - North America CRM Analytics Revenue Market Share, 2017-2028
Figure 12. US CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 13. Canada CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe CRM Analytics Revenue Market Share, 2017-2028
Figure 16. Germany CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 17. France CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 19. Italy CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 20. Russia CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia CRM Analytics Revenue Market Share, 2017-2028
Figure 24. China CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 25. Japan CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 28. India CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America CRM Analytics Revenue Market Share, 2017-2028
Figure 30. Brazil CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa CRM Analytics Revenue Market Share, 2017-2028
Figure 33. Turkey CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 34. Israel CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 36. UAE CRM Analytics Revenue, (US$, Mn), 2017-2028
Figure 37. Oracle CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. SAP SE CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. IBM CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Microsoft CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. SAS Institute CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Accenture PLC CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Infor CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Teradata CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Angoss Software Corporation CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Salesforce CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2017-2022)