COVID-19 World Contact Center Market Research Report (by Product Type, End-User/Application and Regions/Countries)

September 2020 | 97 pages | ID: C223DD3CFA78EN
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Abstracts

SUMMARY


This report includes market status and forecast of global and major regions, with introduction of vendors, regions, product types and end industries; and this report counts product types and end industries in global and major regions.

The report includes as follows:

The report provides current data, historical overview and future forecast.
The report includes an in-depth analysis of the Global market for Contact Center , covering Global total and major region markets.
The data of 2017-2025 are included. All-inclusive market are given through data on sales, consumption, and prices (Global total and by major regions).
The report provides introduction of leading Global manufacturers.
Contact Center market prospects to 2025 are included (in sales, consumption and price).

Market Segment as follows:

By Region / Countries

• North America (U.S., Canada, Mexico)
• Europe (Germany, U.K., France, Italy, Russia, Spain etc)
• Asia-Pacific (China, India, Japan, Southeast Asia etc)
• South America (Brazil, Argentina etc)
• Middle East & Africa (Saudi Arabia, South Africa etc)

By Type

• On-Premise Type
• Cloud-based Type

By End-User / Application

• Telecommunication
• BFSI
• Government and Public Sector
• Healthcare and Life Sciences
• Retail and Consumer Goods
• Others

By Company

• Teleperformance
• Alorica
• Convergys
• Atento S.A
• Sykes Enterprises
• Arvato
• Serco Group
• Acticall (Sitel)
• Transcom
• TeleTech
• Concentrix (SYNNEX)
• HKT Teleservices
• Comdata Group

Contents

1 MARKET DEFINITION

1.1 Market Segment Overview
Figure Global Contact Center Market Size (Million USD) 2017-2025
1.2 by Type
Table Global Contact Center Market and Growth by Type
1.3 by End-Use / Application
Table Global Contact Center Market and Growth by End-Use / Application

2 GLOBAL MARKET BY VENDORS

2.1 Market Share
Table Global Contact Center Revenue (Million USD) by Vendors (2017-2019)
Table Global Contact Center Revenue Share by Vendors (2017-2019)
Table Global Contact Center Market Volume () by Vendors (2017-2019)
Table Global Contact Center Market Volume Share by Vendors (2017-2019)
2.2 Vendor Profile
Table Headquarter, Factories & Sales Regions Comparison of Vendors
Table Product List of Vendors
2.3 Dynamic of Vendors

3 GLOBAL MARKET BY TYPE

3.1 Market Share
Table Global Contact Center Market (Million USD) by Type (2017-2019)
Table Global Contact Center Market Share by Type (2017-2019)
Table Global Contact Center Market Volume () by Type (2017-2019)
Table Global Contact Center Market Volume Share by Type (2017-2019)
3.2 Introduction of End-Use by Different Products

4 GLOBAL MARKET BY END-USE / APPLICATION

4.1 Market Share
Table Global Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table Global Contact Center Market Share by End-Use / Application (2017-2019)
Table Global Contact Center Market Volume () by End-Use / Application (2017-2019)
Table Global Contact Center Market Volume Share by End-Use / Application (2017-2019)
4.2 Overview of Consumption Characteristics
  4.2.1 Preference Driven
  4.2.2 Substitutability
  4.2.3 Influence by Strategy
  4.2.4 Professional Needs

5 GLOBAL MARKET BY REGIONS

5.1 Market Share
Table Global Contact Center Market (Million USD) by Regions (2017-2019)
Table Global Contact Center Market Share by Regions (2017-2019)
Table Global Contact Center Market Volume () by Regions (2017-2019)
Table Global Contact Center Market Volume Share by Regions (2017-2019)
5.2 Regional Market Growth
  5.2.1 North America
Figure North America Market Growth 2015-2018
  5.2.2 Europe
Figure Europe Market Growth 2017-2019
  5.2.3 Asia-Pacific
Figure Asia-Pacific Market Growth 2017-2019
  5.2.4 South America
Figure South America Market Growth 2017-2019
  5.2.5 Middle East & Africa
Figure Middle East & Africa Market Growth 2017-2019

6 NORTH AMERICA MARKET

6.1 by Type
Table North America Contact Center Market (Million USD) by Type (2017-2019)
Table North America Contact Center Market Share by Type (2017-2019)
6.2 by End-Use / Application
Table North America Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table North America Contact Center Market Share by End-Use / Application (2017-2019)
6.3 by Regions
Table North America Contact Center Market (Million USD) by Regions (2017-2019)
Table North America Contact Center Market Share by Regions (2017-2019)

7 EUROPE MARKET

7.1 by Type
Table Europe Contact Center Market (Million USD) by Type (2017-2019)
Table Europe Contact Center Market Share by Type (2017-2019)
7.2 by End-Use / Application
Table Europe Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table Europe Contact Center Market Share by End-Use / Application (2017-2019)
7.3 by Regions
Table Europe Contact Center Market (Million USD) by Regions (2017-2019)
Table Europe Contact Center Market Share by Regions (2017-2019)

8 ASIA-PACIFIC MARKET

8.1 by Type
Table Asia-Pacific Contact Center Market (Million USD) by Type (2017-2019)
Table Asia-Pacific Contact Center Market Share by Type (2017-2019)
8.2 by End-Use / Application
Table Asia-Pacific Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table Asia-Pacific Contact Center Market Share by End-Use / Application (2017-2019)
8.3 by Regions
Table Asia-Pacific Contact Center Market (Million USD) by Regions (2017-2019)
Table Asia-Pacific Contact Center Market Share by Regions (2017-2019)

9 SOUTH AMERICA MARKET

9.1 by Type
Table South America Contact Center Market (Million USD) by Type (2017-2019)
Table South America Contact Center Market Share by Type (2017-2019)
9.2 by End-Use / Application
Table South America Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table South America Contact Center Market Share by End-Use / Application (2017-2019)
9.3 by Regions
Table South America Contact Center Market (Million USD) by Regions (2017-2019)
Table Middle East & Africa Contact Center Market Share by Regions (2017-2019)

10 MIDDLE EAST & AFRICA MARKET

10.1 by Type
Table Middle East & Africa Contact Center Market (Million USD) by Type (2017-2019)
Table Middle East & Africa Contact Center Market Share by Type (2017-2019)
10.2 by End-Use / Application
Table Middle East & Africa Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table Middle East & Africa Contact Center Market Share by End-Use / Application (2017-2019)
10.3 by Regions
Table Middle East & Africa Contact Center Market (Million USD) by Regions (2017-2019)
Table Middle East & Africa Contact Center Market Share by Regions (2017-2019)

11 MARKET FORECAST

11.1 Global Market Forecast (2020-2025)
Figure Global Contact Center Market (Million USD) and Growth Forecast (2020-2025)
Figure Global Contact Center Market Volume () and Growth Forecast (2020-2025)
11.2 Market Forecast by Regions (2020-2025)
Table Global Contact Center Market (Million USD) Forecast by Regions (2020-2025)
Table Global Contact Center Market Share Forecast by Regions (2020-2025)
Table Global Contact Center Market Volume () Forecast by Regions (2020-2025)
Table Global Contact Center Market Volume Share Forecast by Regions (2020-2025)
11.3 Market Forecast by Type (2020-2025)
Table Global Contact Center Market (Million USD) Forecast by Type (2020-2025)
Table Global Contact CenterMarket Share by Forecast Type (2020-2025)
11.4 Market Forecast by End-Use / Application (2020-2025)
Table Global Contact Center Market (Million USD) Forecast by End-Use / Application (2020-2025)
Table Global Contact Center Market Share Forecast by End-Use / Application (2020-2025)

12 KEY MANUFACTURERS

12.HERMAN MILLER TELEPERFORMANCE

  12.1.2 Company Overview
  12.1.2 Product and End-User / Application
  12.1.3 Business Data (Sales Revenue, Cost and Margin)
Table Sales Revenue, Volume, Price, Cost and Margin of Teleperformance
12.2 Alorica
12.3 Convergys
12.4 Atento S.A
12.5 Sykes Enterprises
12.6 Arvato
12.7 Serco Group
12.8 Acticall (Sitel)
12.9 Transcom
12.10 TeleTech
12.11 Concentrix (SYNNEX)
12.12 HKT Teleservices
12.13 Comdata Group

13 OVERVIEW OF INDUSTRY DEVELOPMENT (COVID-19)

13.1 Analysis of Industry Development (COVID-19)
13.2 Industry Development Stage (COVID-19)
13.3 General Situation of Industry Development (COVID-19)
13.4 Analysis of Industry Development Characteristics (COVID-19)

14 RESEARCH CONCLUSION

List Of Tables

LIST OF TABLES

Table Global Contact Center Market and Growth by Type
Table Global Contact Center Market and Growth by End-Use / Application
Table Global Contact Center Revenue (Million USD) by Vendors (2017-2019)
Table Global Contact Center Revenue Share by Vendors (2017-2019)
Table Global Contact Center Market Volume () by Vendors (2017-2019)
Table Global Contact Center Market Volume Share by Vendors (2017-2019)
Table Headquarter, Factories & Sales Regions Comparison of Vendors
Table Product List of Vendors
Table Global Contact Center Market (Million USD) by Type (2017-2019)
Table Global Contact Center Market Share by Type (2017-2019)
Table Global Contact Center Market Volume () by Type (2017-2019)
Table Global Contact Center Market Volume Share by Type (2017-2019)
Table Global Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table Global Contact Center Market Share by End-Use / Application (2017-2019)
Table Global Contact Center Market Volume () by End-Use / Application (2017-2019)
Table Global Contact Center Market Volume Share by End-Use / Application (2017-2019)
Table Global Contact Center Market (Million USD) by Regions (2017-2019)
Table Global Contact Center Market Share by Regions (2017-2019)
Table Global Contact Center Market Volume () by Regions (2017-2019)
Table Global Contact Center Market Volume Share by Regions (2017-2019)
Table North America Contact Center Market (Million USD) by Type (2017-2019)
Table North America Contact Center Market Share by Type (2017-2019)
Table North America Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table North America Contact Center Market Share by End-Use / Application (2017-2019)
Table North America Contact Center Market (Million USD) by Regions (2017-2019)
Table North America Contact Center Market Share by Regions (2017-2019)
Table Europe Contact Center Market (Million USD) by Type (2017-2019)
Table Europe Contact Center Market Share by Type (2017-2019)
Table Europe Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table Europe Contact Center Market Share by End-Use / Application (2017-2019)
Table Europe Contact Center Market (Million USD) by Regions (2017-2019)
Table Europe Contact Center Market Share by Regions (2017-2019)
Table Asia-Pacific Contact Center Market (Million USD) by Type (2017-2019)
Table Asia-Pacific Contact Center Market Share by Type (2017-2019)
Table Asia-Pacific Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table Asia-Pacific Contact Center Market Share by End-Use / Application (2017-2019)
Table Asia-Pacific Contact Center Market (Million USD) by Regions (2017-2019)
Table Asia-Pacific Contact Center Market Share by Regions (2017-2019)
Table South America Contact Center Market (Million USD) by Type (2017-2019)
Table South America Contact Center Market Share by Type (2017-2019)
Table South America Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table South America Contact Center Market Share by End-Use / Application (2017-2019)
Table South America Contact Center Market (Million USD) by Regions (2017-2019)
Table Middle East & Africa Contact Center Market Share by Regions (2017-2019)
Table Middle East & Africa Contact Center Market (Million USD) by Type (2017-2019)
Table Middle East & Africa Contact Center Market Share by Type (2017-2019)
Table Middle East & Africa Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table Middle East & Africa Contact Center Market Share by End-Use / Application (2017-2019)
Table Middle East & Africa Contact Center Market (Million USD) by Regions (2017-2019)
Table Middle East & Africa Contact Center Market Share by Regions (2017-2019)
Table Global Contact Center Market (Million USD) Forecast by Regions (2020-2025)
Table Global Contact Center Market Share Forecast by Regions (2020-2025)
Table Global Contact Center Market Volume () Forecast by Regions (2020-2025)
Table Global Contact Center Market Volume Share Forecast by Regions (2020-2025)
Table Global Contact Center Market (Million USD) Forecast by Type (2020-2025)
Table Global Contact CenterMarket Share by Forecast Type (2020-2025)
Table Global Contact Center Market (Million USD) Forecast by End-Use / Application (2020-2025)
Table Global Contact Center Market Share Forecast by End-Use / Application (2020-2025)
Table Sales Revenue, Volume, Price, Cost and Margin of Teleperformance
Table Sales Revenue, Volume, Price, Cost and Margin of Alorica
Table Sales Revenue, Volume, Price, Cost and Margin of Convergys
Table Sales Revenue, Volume, Price, Cost and Margin of Atento S.A
Table Sales Revenue, Volume, Price, Cost and Margin of Sykes Enterprises
Table Sales Revenue, Volume, Price, Cost and Margin of Arvato
Table Sales Revenue, Volume, Price, Cost and Margin of Serco Group
Table Sales Revenue, Volume, Price, Cost and Margin of Acticall (Sitel)
Table Sales Revenue, Volume, Price, Cost and Margin of Transcom
Table Sales Revenue, Volume, Price, Cost and Margin of TeleTech
Table Sales Revenue, Volume, Price, Cost and Margin of Concentrix (SYNNEX)
Table Sales Revenue, Volume, Price, Cost and Margin of HKT Teleservices
Table Sales Revenue, Volume, Price, Cost and Margin of Comdata Group

List Of Figures

LIST OF FIGURES

Figure Global Contact Center Market Size (Million USD) 2017-2025
Figure North America Market Growth 2015-2018
Figure Europe Market Growth 2017-2019
Figure Asia-Pacific Market Growth 2017-2019
Figure South America Market Growth 2017-2019
Figure Middle East & Africa Market Growth 2017-2019
Figure Global Contact Center Market (Million USD) and Growth Forecast (2020-2025)
Figure Global Contact Center Market Volume () and Growth Forecast (2020-2025)