COVID-19 World Agent Performance Optimization (APO) Market Research Report (by Product Type, End-User/Application and Regions/Countries)

September 2020 | 100 pages | ID: CAF8479409F1EN
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Abstracts

SUMMARY

Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.

This report includes market status and forecast of global and major regions, with introduction of vendors, regions, product types and end industries; and this report counts product types and end industries in global and major regions.

The report includes as follows:

The report provides current data, historical overview and future forecast.
The report includes an in-depth analysis of the Global market for Agent Performance Optimization (APO) , covering Global total and major region markets.
The data of 2017-2025 are included. All-inclusive market are given through data on sales, consumption, and prices (Global total and by major regions).
The report provides introduction of leading Global manufacturers.
Agent Performance Optimization (APO) market prospects to 2025 are included (in sales, consumption and price).

Market Segment as follows:

By Region / Countries

• North America (U.S., Canada, Mexico)
• Europe (Germany, U.K., France, Italy, Russia, Spain etc)
• Asia-Pacific (China, India, Japan, Southeast Asia etc)
• South America (Brazil, Argentina etc)
• Middle East & Africa (Saudi Arabia, South Africa etc)

By Type

• Cloud Based
• On Premises

By End-User / Application

• Small & Mid-sized Businesses
• Large Enterprises

By Company

• NICE Ltd
• Genesys
• Verint Systems Inc
• Aspect
• Calabrio
• Five9
• Teleopti AB
• ZOOM International
• InVision AG
• Upstream Works Software
• Envision Telephony
• CallMiner
• CallFinder
• HigherGround, Inc.

Contents

1 MARKET DEFINITION

1.1 Market Segment Overview
Figure Global Agent Performance Optimization (APO) Market Size (Million USD) 2017-2025
1.2 by Type
Table Global Agent Performance Optimization (APO) Market and Growth by Type
1.3 by End-Use / Application
Table Global Agent Performance Optimization (APO) Market and Growth by End-Use / Application

2 GLOBAL MARKET BY VENDORS

2.1 Market Share
Table Global Agent Performance Optimization (APO) Revenue (Million USD) by Vendors (2017-2019)
Table Global Agent Performance Optimization (APO) Revenue Share by Vendors (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume () by Vendors (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume Share by Vendors (2017-2019)
2.2 Vendor Profile
Table Headquarter, Factories & Sales Regions Comparison of Vendors
Table Product List of Vendors
2.3 Dynamic of Vendors

3 GLOBAL MARKET BY TYPE

3.1 Market Share
Table Global Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table Global Agent Performance Optimization (APO) Market Share by Type (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume () by Type (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume Share by Type (2017-2019)
3.2 Introduction of End-Use by Different Products

4 GLOBAL MARKET BY END-USE / APPLICATION

4.1 Market Share
Table Global Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table Global Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume () by End-Use / Application (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume Share by End-Use / Application (2017-2019)
4.2 Overview of Consumption Characteristics
  4.2.1 Preference Driven
  4.2.2 Substitutability
  4.2.3 Influence by Strategy
  4.2.4 Professional Needs

5 GLOBAL MARKET BY REGIONS

5.1 Market Share
Table Global Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Global Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume () by Regions (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume Share by Regions (2017-2019)
5.2 Regional Market Growth
  5.2.1 North America
Figure North America Market Growth 2015-2018
  5.2.2 Europe
Figure Europe Market Growth 2017-2019
  5.2.3 Asia-Pacific
Figure Asia-Pacific Market Growth 2017-2019
  5.2.4 South America
Figure South America Market Growth 2017-2019
  5.2.5 Middle East & Africa
Figure Middle East & Africa Market Growth 2017-2019

6 NORTH AMERICA MARKET

6.1 by Type
Table North America Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table North America Agent Performance Optimization (APO) Market Share by Type (2017-2019)
6.2 by End-Use / Application
Table North America Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table North America Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
6.3 by Regions
Table North America Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table North America Agent Performance Optimization (APO) Market Share by Regions (2017-2019)

7 EUROPE MARKET

7.1 by Type
Table Europe Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table Europe Agent Performance Optimization (APO) Market Share by Type (2017-2019)
7.2 by End-Use / Application
Table Europe Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table Europe Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
7.3 by Regions
Table Europe Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Europe Agent Performance Optimization (APO) Market Share by Regions (2017-2019)

8 ASIA-PACIFIC MARKET

8.1 by Type
Table Asia-Pacific Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market Share by Type (2017-2019)
8.2 by End-Use / Application
Table Asia-Pacific Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
8.3 by Regions
Table Asia-Pacific Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market Share by Regions (2017-2019)

9 SOUTH AMERICA MARKET

9.1 by Type
Table South America Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table South America Agent Performance Optimization (APO) Market Share by Type (2017-2019)
9.2 by End-Use / Application
Table South America Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table South America Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
9.3 by Regions
Table South America Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market Share by Regions (2017-2019)

10 MIDDLE EAST & AFRICA MARKET

10.1 by Type
Table Middle East & Africa Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market Share by Type (2017-2019)
10.2 by End-Use / Application
Table Middle East & Africa Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
10.3 by Regions
Table Middle East & Africa Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market Share by Regions (2017-2019)

11 MARKET FORECAST

11.1 Global Market Forecast (2020-2025)
Figure Global Agent Performance Optimization (APO) Market (Million USD) and Growth Forecast (2020-2025)
Figure Global Agent Performance Optimization (APO) Market Volume () and Growth Forecast (2020-2025)
11.2 Market Forecast by Regions (2020-2025)
Table Global Agent Performance Optimization (APO) Market (Million USD) Forecast by Regions (2020-2025)
Table Global Agent Performance Optimization (APO) Market Share Forecast by Regions (2020-2025)
Table Global Agent Performance Optimization (APO) Market Volume () Forecast by Regions (2020-2025)
Table Global Agent Performance Optimization (APO) Market Volume Share Forecast by Regions (2020-2025)
11.3 Market Forecast by Type (2020-2025)
Table Global Agent Performance Optimization (APO) Market (Million USD) Forecast by Type (2020-2025)
Table Global Agent Performance Optimization (APO)Market Share by Forecast Type (2020-2025)
11.4 Market Forecast by End-Use / Application (2020-2025)
Table Global Agent Performance Optimization (APO) Market (Million USD) Forecast by End-Use / Application (2020-2025)
Table Global Agent Performance Optimization (APO) Market Share Forecast by End-Use / Application (2020-2025)

12 KEY MANUFACTURERS

12.ALK-ABELLO NICE LTD

  12.1.2 Company Overview
  12.1.2 Product and End-User / Application
  12.1.3 Business Data (Sales Revenue, Cost and Margin)
Table Sales Revenue, Volume, Price, Cost and Margin of NICE Ltd
12.2 Genesys
12.3 Verint Systems Inc
12.4 Aspect
12.5 Calabrio
12.6 Five9
12.7 Teleopti AB
12.8 ZOOM International
12.9 InVision AG
12.10 Upstream Works Software
12.11 Envision Telephony
12.12 CallMiner
12.13 CallFinder
12.14 HigherGround, Inc.

13 OVERVIEW OF INDUSTRY DEVELOPMENT (COVID-19)

13.1 Analysis of Industry Development (COVID-19)
13.2 Industry Development Stage (COVID-19)
13.3 General Situation of Industry Development (COVID-19)
13.4 Analysis of Industry Development Characteristics (COVID-19)

14 RESEARCH CONCLUSION

List Of Tables

LIST OF TABLES

Table Global Agent Performance Optimization (APO) Market and Growth by Type
Table Global Agent Performance Optimization (APO) Market and Growth by End-Use / Application
Table Global Agent Performance Optimization (APO) Revenue (Million USD) by Vendors (2017-2019)
Table Global Agent Performance Optimization (APO) Revenue Share by Vendors (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume () by Vendors (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume Share by Vendors (2017-2019)
Table Headquarter, Factories & Sales Regions Comparison of Vendors
Table Product List of Vendors
Table Global Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table Global Agent Performance Optimization (APO) Market Share by Type (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume () by Type (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume Share by Type (2017-2019)
Table Global Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table Global Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume () by End-Use / Application (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume Share by End-Use / Application (2017-2019)
Table Global Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Global Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume () by Regions (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume Share by Regions (2017-2019)
Table North America Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table North America Agent Performance Optimization (APO) Market Share by Type (2017-2019)
Table North America Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table North America Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
Table North America Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table North America Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
Table Europe Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table Europe Agent Performance Optimization (APO) Market Share by Type (2017-2019)
Table Europe Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table Europe Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
Table Europe Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Europe Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market Share by Type (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
Table South America Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table South America Agent Performance Optimization (APO) Market Share by Type (2017-2019)
Table South America Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table South America Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
Table South America Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market Share by Type (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
Table Global Agent Performance Optimization (APO) Market (Million USD) Forecast by Regions (2020-2025)
Table Global Agent Performance Optimization (APO) Market Share Forecast by Regions (2020-2025)
Table Global Agent Performance Optimization (APO) Market Volume () Forecast by Regions (2020-2025)
Table Global Agent Performance Optimization (APO) Market Volume Share Forecast by Regions (2020-2025)
Table Global Agent Performance Optimization (APO) Market (Million USD) Forecast by Type (2020-2025)
Table Global Agent Performance Optimization (APO)Market Share by Forecast Type (2020-2025)
Table Global Agent Performance Optimization (APO) Market (Million USD) Forecast by End-Use / Application (2020-2025)
Table Global Agent Performance Optimization (APO) Market Share Forecast by End-Use / Application (2020-2025)
Table Sales Revenue, Volume, Price, Cost and Margin of NICE Ltd
Table Sales Revenue, Volume, Price, Cost and Margin of Genesys
Table Sales Revenue, Volume, Price, Cost and Margin of Verint Systems Inc
Table Sales Revenue, Volume, Price, Cost and Margin of Aspect
Table Sales Revenue, Volume, Price, Cost and Margin of Calabrio
Table Sales Revenue, Volume, Price, Cost and Margin of Five9
Table Sales Revenue, Volume, Price, Cost and Margin of Teleopti AB
Table Sales Revenue, Volume, Price, Cost and Margin of ZOOM International
Table Sales Revenue, Volume, Price, Cost and Margin of InVision AG
Table Sales Revenue, Volume, Price, Cost and Margin of Upstream Works Software
Table Sales Revenue, Volume, Price, Cost and Margin of Envision Telephony
Table Sales Revenue, Volume, Price, Cost and Margin of CallMiner
Table Sales Revenue, Volume, Price, Cost and Margin of CallFinder
Table Sales Revenue, Volume, Price, Cost and Margin of HigherGround, Inc.

List Of Figures

LIST OF FIGURES

Figure Global Agent Performance Optimization (APO) Market Size (Million USD) 2017-2025
Figure North America Market Growth 2015-2018
Figure Europe Market Growth 2017-2019
Figure Asia-Pacific Market Growth 2017-2019
Figure South America Market Growth 2017-2019
Figure Middle East & Africa Market Growth 2017-2019
Figure Global Agent Performance Optimization (APO) Market (Million USD) and Growth Forecast (2020-2025)
Figure Global Agent Performance Optimization (APO) Market Volume () and Growth Forecast (2020-2025)