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Covid-19 Impact on Online Help Desk Market, Global Research Reports 2020-2021

June 2020 | 99 pages | ID: C7DB5921DADAEN
QYResearch

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This report covers market size and forecasts of Online Help Desk, including the following market information:
  • Global Online Help Desk Market Size, 2019-2021, and 2020 (quarterly data), (US$ Million)
  • Global Online Help Desk Market Size by Type and by Application, 2019-2021, and 2020 (quarterly data), (US$ Million)
  • Global Online Help Desk Market Size by Region (and Key Countries), 2019-2021, and 2020 (quarterly data), (US$ Million)
  • Global Online Help Desk Market Size by Company, 2019- 2020 (quarterly data), (US$ Million)
Key market players

Major competitors identified in this market include Zendesk, Groove, HappyFox, Freshdesk, Atlassian, Zoho, etc.

Based on the Region:
  • Asia-Pacific (China, Japan, South Korea, India and ASEAN)
  • North America (US and Canada)
  • Europe (Germany, France, UK and Italy)
  • Rest of World (Latin America, Middle East & Africa)
Based on the Type:
  • On-premises
  • Cloud-based
Based on the Application:
  • E-commerce
  • Banks
  • Others
1.1 Research Scope
1.2 Market Segmentation
1.3 Research Objectives
1.4 Research Methodology
  1.4.1 Research Process
  1.4.2 Data Triangulation
  1.4.3 Research Approach
  1.4.4 Base Year
1.5 Coronavirus Disease 2019 (Covid-19) Impact Will Have a Severe Impact on Global Growth
  1.5.1 Covid-19 Impact: Global GDP Growth, 2019, 2020 and 2021 Projections
  1.5.2 Covid-19 Impact: Commodity Prices Indices
  1.5.3 Covid-19 Impact: Global Major Government Policy
1.6 The Covid-19 Impact on Online Help Desk Industry
1.7 COVID-19 Impact: Online Help Desk Market Trends

2 GLOBAL ONLINE HELP DESK QUARTERLY MARKET SIZE ANALYSIS

2.1 Online Help Desk Business Impact Assessment - COVID-19
  2.1.1 Global Online Help Desk Market Size, Pre-COVID-19 and Post- COVID-19 Comparison, 2015-2026
2.2 Global Online Help Desk Quarterly Market Size 2020-2021
2.3 COVID-19-Driven Market Dynamics and Factor Analysis
  2.3.1 Drivers
  2.3.2 Restraints
  2.3.3 Opportunities
  2.3.4 Challenges

3 QUARTERLY COMPETITIVE ASSESSMENT, 2020

3.1 By Players, Global Online Help Desk Quarterly Market Size, 2019 VS 2020
3.2 By Players, Online Help Desk Headquarters and Area Served
3.3 Date of Key Players Enter into Online Help Desk Market
3.4 Key Players Online Help Desk Product Offered
3.5 Mergers & Acquisitions, Expansion Plans

4 IMPACT OF COVID-19 ON ONLINE HELP DESK SEGMENTS, BY TYPE

4.1 Introduction
  1.4.1 On-premises
  1.4.2 Cloud-based
4.2 By Type, Global Online Help Desk Market Size, 2019-2021

5 IMPACT OF COVID-19 ON ONLINE HELP DESK SEGMENTS, BY APPLICATION

5.1 Overview
  5.5.1 E-commerce
  5.5.2 Banks
  5.5.3 Others
5.2 By Application, Global Online Help Desk Market Size, 2019-2021
  5.2.1 By Application, Global Online Help Desk Market Size by Application, 2019-2021

6 GEOGRAPHIC ANALYSIS

6.1 Introduction
6.2 North America
  6.2.1 Macroeconomic Indicators of US
  6.2.2 US
  6.2.3 Canada
6.3 Europe
  6.3.1 Macroeconomic Indicators of Europe
  6.3.2 Germany
  6.3.3 France
  6.3.4 UK
  6.3.5 Italy
6.4 Asia-Pacific
  6.4.1 Macroeconomic Indicators of Asia-Pacific
  6.4.2 China
  6.4.3 Japan
  6.4.4 South Korea
  6.4.5 India
  6.4.6 ASEAN
6.5 Rest of World
  6.5.1 Latin America
  6.5.2 Middle East and Africa

7 COMPANY PROFILES

7.1 Zendesk
  7.1.1 Zendesk Business Overview
  7.1.2 Zendesk Online Help Desk Quarterly Revenue, 2020
  7.1.3 Zendesk Online Help Desk Product Introduction
  7.1.4 Zendesk Response to COVID-19 and Related Developments
7.2 Groove
  7.2.1 Groove Business Overview
  7.2.2 Groove Online Help Desk Quarterly Revenue, 2020
  7.2.3 Groove Online Help Desk Product Introduction
  7.2.4 Groove Response to COVID-19 and Related Developments
7.3 HappyFox
  7.3.1 HappyFox Business Overview
  7.3.2 HappyFox Online Help Desk Quarterly Revenue, 2020
  7.3.3 HappyFox Online Help Desk Product Introduction
  7.3.4 HappyFox Response to COVID-19 and Related Developments
7.4 Freshdesk
  7.4.1 Freshdesk Business Overview
  7.4.2 Freshdesk Online Help Desk Quarterly Revenue, 2020
  7.4.3 Freshdesk Online Help Desk Product Introduction
  7.4.4 Freshdesk Response to COVID-19 and Related Developments
7.5 Atlassian
  7.5.1 Atlassian Business Overview
  7.5.2 Atlassian Online Help Desk Quarterly Revenue, 2020
  7.5.3 Atlassian Online Help Desk Product Introduction
  7.5.4 Atlassian Response to COVID-19 and Related Developments
7.6 Zoho
  7.6.1 Zoho Business Overview
  7.6.2 Zoho Online Help Desk Quarterly Revenue, 2020
  7.6.3 Zoho Online Help Desk Product Introduction
  7.6.4 Zoho Response to COVID-19 and Related Developments

8 KEY FINDINGS

9 APPENDIX

9.1 About US
9.2 Disclaimer
LIST OF TABLES

Table 1. Overview of the World Economic Outlook Projections
Table 2. Summary of World Real per Capita Output (Annual percent change; in international currency at purchasing power parity)
Table 3. European Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)
Table 4. Asian and Pacific Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)
Table 5. Western Hemisphere Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)
Table 6. Middle Eastern and Central Asian Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)
Table 7. Covid-19 Impact: Global Major Government Policy
Table 8. The Covid-19 Impact on Online Help Desk Assessment
Table 9. COVID-19 Impact: Online Help Desk Market Trends
Table 10. COVID-19 Impact Global Online Help Desk Market Size
Table 11. Global Online Help Desk Quarterly Market Size, 2020 (US$ Million)
Table 12. Global Online Help Desk Market Size, Pre-COVID-19 and Post- COVID-19 Quarterly Comparison, 2020-2021 (US$ Million)
Table 13. Global Online Help Desk Market Growth Drivers
Table 14. Global Online Help Desk Market Restraints
Table 15. Global Online Help Desk Market Opportunities
Table 16. Global Online Help Desk Market Challenges
Table 17. By Players, Online Help Desk Quarterly Revenue, 2019 VS 2020 (US$ Million)
Table 18. Key Players, Online Help Desk Revenue Market Share, 2019 VS 2020 (%)
Table 19. Key Online Help Desk Players Headquarters and Area Served
Table 20. Date of Key Players Enter into Online Help Desk Market
Table 21. Key Players Online Help Desk Product Type
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. By Players, Global Online Help Desk Market Size 2019-2021, (US$ Million)
Table 24. Global Online Help Desk Market Size by Application: 2019-2021 (US$ Million)
Table 25. Global Online Help Desk Market Size by Region, 2019-2021 (US$ Million)
Table 26. By Country, North America Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 27. By Type, US Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 28. By Application, US Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 29. By Type, Canada Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 30. By Application, Canada Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 31. Macroeconomic Indicators of Europe (Germany, France, UK and Italy)
Table 32. By Country, Europe Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 33. By Type, Germany Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 34. By Application, Germany Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 35. By Type, France Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 36. By Application, France Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 37. By Type, UK Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 38. By Application, UK Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 39. By Type, Italy Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 40. By Application, Italy Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 41. Macroeconomic Indicators of Asia-Pacific (China, Japan, South Korea, India and ASEAN)
Table 42. By Region, Asia-Pacific Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 43. By Type, China Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 44. By Application, China Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 45. By Type, Japan Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 46. By Application, Japan Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 47. By Type, South Korea Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 48. By Application, South Korea Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 49. By Type, India Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 50. By Application, India Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 51. By Type, ASEAN Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 52. By Application, ASEAN Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 53. By Type, Latin America Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 54. By Application, Latin America Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 55. By Type, Middle East and Africa Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 56. By Application, Middle East and Africa Online Help Desk Market Size, 2019-2021 (US$ Million)
Table 57. Zendesk Business Overview
Table 58. Zendesk Online Help Desk Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 59. Zendesk Online Help Desk Product
Table 60. Zendesk Response to COVID-19 and Related Developments
Table 61. Groove Business Overview
Table 62. Groove Online Help Desk Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 63. Groove Online Help Desk Product
Table 64. Groove Response to COVID-19 and Related Developments
Table 65. HappyFox Business Overview
Table 66. HappyFox Online Help Desk Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 67. HappyFox Online Help Desk Product
Table 68. HappyFox Response to COVID-19 and Related Developments
Table 69. Freshdesk Business Overview
Table 70. Freshdesk Online Help Desk Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 71. Freshdesk Online Help Desk Product
Table 72. Freshdesk Response to COVID-19 and Related Developments
Table 73. Atlassian Business Overview
Table 74. Atlassian Online Help Desk Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 75. Atlassian Online Help Desk Product
Table 76. Atlassian Response to COVID-19 and Related Developments
Table 77. Zoho Business Overview
Table 78. Zoho Online Help Desk Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 79. Zoho Online Help Desk Product
Table 80. Zoho Response to COVID-19 and Related Developments

LIST OF FIGURES

Figure 1. Online Help Desk Product Picture
Figure 2. Online Help Desk Market Segmentation
Figure 3. Research Objectives
Figure 4. Research Process
Figure 5. Data Triangulation
Figure 6. Research Approach
Figure 7. Commodity Prices-Metals Price Indices
Figure 8. Commodity Prices- Precious Metal Price Indices
Figure 9. Commodity Prices- Agricultural Raw Material Price Indices
Figure 10. Commodity Prices- Food and Beverage Price Indices
Figure 11. Commodity Prices- Fertilizer Price Indices
Figure 12. Commodity Prices- Energy Price Indices
Figure 13. G20+: Economic Policy Responses to COVID-19
Figure 14. Global Online Help Desk Market Size, Pre-COVID-19 and Post- COVID-19 Comparison, 2015-2026 (US$ Million)
Figure 15. Global Online Help Desk Market Size, Pre-COVID-19 and Post- COVID-19, Year-over-Year Growth Rate, 2015-2026 (%)
Figure 16. Global Online Help Desk Market Size, Quarterly Growth, 2020-2021 (%)
Figure 17. Global Online Help Desk Market Size, Market Share by Type, 2019 VS 2020 (%)
Figure 18. Global Online Help Desk Market Size, Market Share by Application, 2019 VS 2020 (%)
Figure 19. Global Online Help Desk Market Size Market Share by Region, 2019 VS 2020 (%)
Figure 20. United States Composite PMI and GDP
Figure 21. Eurozone Composite PMI and GDP
Figure 22. Eurozone Core v. Periphery PMI Output Indices
Figure 23. Core v. Periphery PMI Employment Indices
Figure 24. UK Composite PMI and GDP
Figure 25. Caixin China Composite Output Index
Figure 26. Caixin China General Services Business Activity Index
Figure 27. Japan Composite Output Index
Figure 28. South Korea Manufacturing PMI
Figure 29. India Composite Output Index
Figure 30. ASEAN Manufacturing PMI
Figure 31. By Region, Asia-Pacific Online Help Desk Market Size Market Share, 2019-2021


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