COVID-19 Impact on Global Service Level Management Software Market Size, Status and Forecast 2020-2026

August 2020 | 90 pages | ID: CBD39621BC58EN
QYResearch

Abstracts

This report focuses on the global Service Level Management Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Service Level Management Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study

• ServiceNow
• Micro Focus
• SysAid
• Interlink Software
• Alemba
• Ivanti
• Marval
• PhaseWare
• NetHelpDesk
• SMART Service Desk
• Autotask
• bpm'online

Market segment by Type, the product can be split into

• Cloud-Based
• On-Premise

Market segment by Application, split into

• Large Enterprises
• Small and Medium-sized Enterprises (SMEs)

Market segment by Regions/Countries, this report covers

• North America
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America

The study objectives of this report are:

• To analyze global Service Level Management Software status, future forecast, growth opportunity, key market and key players.
• To present the Service Level Management Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Service Level Management Software are as follows:

• History Year: 2015-2019
• Base Year: 2019
• Estimated Year: 2020
• Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Contents

1 REPORT OVERVIEW

1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Service Level Management Software Revenue
1.4 Market Analysis by Type
  1.4.1 Global Service Level Management Software Market Size Growth Rate by Type: 2020 VS 2026
  1.4.2 Cloud-Based
  1.4.3 On-Premise
1.5 Market by Application
  1.5.1 Global Service Level Management Software Market Share by Application: 2020 VS 2026
  1.5.2 Large Enterprises
  1.5.3 Small and Medium-sized Enterprises (SMEs)
1.6 Coronavirus Disease 2019 (Covid-19): Service Level Management Software Industry Impact
  1.6.1 How the Covid-19 is Affecting the Service Level Management Software Industry
    1.6.1.1 Service Level Management Software Business Impact Assessment - Covid-19
    1.6.1.2 Supply Chain Challenges
    1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
  1.6.2 Market Trends and Service Level Management Software Potential Opportunities in the COVID-19 Landscape
  1.6.3 Measures / Proposal against Covid-19
    1.6.3.1 Government Measures to Combat Covid-19 Impact
    1.6.3.2 Proposal for Service Level Management Software Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered

2 GLOBAL GROWTH TRENDS BY REGIONS

2.1 Service Level Management Software Market Perspective (2015-2026)
2.2 Service Level Management Software Growth Trends by Regions
  2.2.1 Service Level Management Software Market Size by Regions: 2015 VS 2020 VS 2026
  2.2.2 Service Level Management Software Historic Market Share by Regions (2015-2020)
  2.2.3 Service Level Management Software Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
  2.3.1 Market Top Trends
  2.3.2 Market Drivers
  2.3.3 Market Challenges
  2.3.4 Porter’s Five Forces Analysis
  2.3.5 Service Level Management Software Market Growth Strategy
  2.3.6 Primary Interviews with Key Service Level Management Software Players (Opinion Leaders)

3 COMPETITION LANDSCAPE BY KEY PLAYERS

3.1 Global Top Service Level Management Software Players by Market Size
  3.1.1 Global Top Service Level Management Software Players by Revenue (2015-2020)
  3.1.2 Global Service Level Management Software Revenue Market Share by Players (2015-2020)
  3.1.3 Global Service Level Management Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Service Level Management Software Market Concentration Ratio
  3.2.1 Global Service Level Management Software Market Concentration Ratio (CR5 and HHI)
  3.2.2 Global Top 10 and Top 5 Companies by Service Level Management Software Revenue in 2019
3.3 Service Level Management Software Key Players Head office and Area Served
3.4 Key Players Service Level Management Software Product Solution and Service
3.5 Date of Enter into Service Level Management Software Market
3.6 Mergers & Acquisitions, Expansion Plans

4 BREAKDOWN DATA BY TYPE (2015-2026)

4.1 Global Service Level Management Software Historic Market Size by Type (2015-2020)
4.2 Global Service Level Management Software Forecasted Market Size by Type (2021-2026)

5 SERVICE LEVEL MANAGEMENT SOFTWARE BREAKDOWN DATA BY APPLICATION (2015-2026)

5.1 Global Service Level Management Software Market Size by Application (2015-2020)
5.2 Global Service Level Management Software Forecasted Market Size by Application (2021-2026)

6 NORTH AMERICA

6.1 North America Service Level Management Software Market Size (2015-2020)
6.2 Service Level Management Software Key Players in North America (2019-2020)
6.3 North America Service Level Management Software Market Size by Type (2015-2020)
6.4 North America Service Level Management Software Market Size by Application (2015-2020)

7 EUROPE

7.1 Europe Service Level Management Software Market Size (2015-2020)
7.2 Service Level Management Software Key Players in Europe (2019-2020)
7.3 Europe Service Level Management Software Market Size by Type (2015-2020)
7.4 Europe Service Level Management Software Market Size by Application (2015-2020)

8 CHINA

8.1 China Service Level Management Software Market Size (2015-2020)
8.2 Service Level Management Software Key Players in China (2019-2020)
8.3 China Service Level Management Software Market Size by Type (2015-2020)
8.4 China Service Level Management Software Market Size by Application (2015-2020)

9 JAPAN

9.1 Japan Service Level Management Software Market Size (2015-2020)
9.2 Service Level Management Software Key Players in Japan (2019-2020)
9.3 Japan Service Level Management Software Market Size by Type (2015-2020)
9.4 Japan Service Level Management Software Market Size by Application (2015-2020)

10 SOUTHEAST ASIA

10.1 Southeast Asia Service Level Management Software Market Size (2015-2020)
10.2 Service Level Management Software Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Service Level Management Software Market Size by Type (2015-2020)
10.4 Southeast Asia Service Level Management Software Market Size by Application (2015-2020)

11 INDIA

11.1 India Service Level Management Software Market Size (2015-2020)
11.2 Service Level Management Software Key Players in India (2019-2020)
11.3 India Service Level Management Software Market Size by Type (2015-2020)
11.4 India Service Level Management Software Market Size by Application (2015-2020)

12 CENTRAL & SOUTH AMERICA

12.1 Central & South America Service Level Management Software Market Size (2015-2020)
12.2 Service Level Management Software Key Players in Central & South America (2019-2020)
12.3 Central & South America Service Level Management Software Market Size by Type (2015-2020)
12.4 Central & South America Service Level Management Software Market Size by Application (2015-2020)

13 KEY PLAYERS PROFILES

13.1 ServiceNow
  13.1.1 ServiceNow Company Details
  13.1.2 ServiceNow Business Overview and Its Total Revenue
  13.1.3 ServiceNow Service Level Management Software Introduction
  13.1.4 ServiceNow Revenue in Service Level Management Software Business (2015-2020))
  13.1.5 ServiceNow Recent Development
13.2 Micro Focus
  13.2.1 Micro Focus Company Details
  13.2.2 Micro Focus Business Overview and Its Total Revenue
  13.2.3 Micro Focus Service Level Management Software Introduction
  13.2.4 Micro Focus Revenue in Service Level Management Software Business (2015-2020)
  13.2.5 Micro Focus Recent Development
13.3 SysAid
  13.3.1 SysAid Company Details
  13.3.2 SysAid Business Overview and Its Total Revenue
  13.3.3 SysAid Service Level Management Software Introduction
  13.3.4 SysAid Revenue in Service Level Management Software Business (2015-2020)
  13.3.5 SysAid Recent Development
13.4 Interlink Software
  13.4.1 Interlink Software Company Details
  13.4.2 Interlink Software Business Overview and Its Total Revenue
  13.4.3 Interlink Software Service Level Management Software Introduction
  13.4.4 Interlink Software Revenue in Service Level Management Software Business (2015-2020)
  13.4.5 Interlink Software Recent Development
13.5 Alemba
  13.5.1 Alemba Company Details
  13.5.2 Alemba Business Overview and Its Total Revenue
  13.5.3 Alemba Service Level Management Software Introduction
  13.5.4 Alemba Revenue in Service Level Management Software Business (2015-2020)
  13.5.5 Alemba Recent Development
13.6 Ivanti
  13.6.1 Ivanti Company Details
  13.6.2 Ivanti Business Overview and Its Total Revenue
  13.6.3 Ivanti Service Level Management Software Introduction
  13.6.4 Ivanti Revenue in Service Level Management Software Business (2015-2020)
  13.6.5 Ivanti Recent Development
13.7 Marval
  13.7.1 Marval Company Details
  13.7.2 Marval Business Overview and Its Total Revenue
  13.7.3 Marval Service Level Management Software Introduction
  13.7.4 Marval Revenue in Service Level Management Software Business (2015-2020)
  13.7.5 Marval Recent Development
13.8 PhaseWare
  13.8.1 PhaseWare Company Details
  13.8.2 PhaseWare Business Overview and Its Total Revenue
  13.8.3 PhaseWare Service Level Management Software Introduction
  13.8.4 PhaseWare Revenue in Service Level Management Software Business (2015-2020)
  13.8.5 PhaseWare Recent Development
13.9 NetHelpDesk
  13.9.1 NetHelpDesk Company Details
  13.9.2 NetHelpDesk Business Overview and Its Total Revenue
  13.9.3 NetHelpDesk Service Level Management Software Introduction
  13.9.4 NetHelpDesk Revenue in Service Level Management Software Business (2015-2020)
  13.9.5 NetHelpDesk Recent Development
13.10 SMART Service Desk
  13.10.1 SMART Service Desk Company Details
  13.10.2 SMART Service Desk Business Overview and Its Total Revenue
  13.10.3 SMART Service Desk Service Level Management Software Introduction
  13.10.4 SMART Service Desk Revenue in Service Level Management Software Business (2015-2020)
  13.10.5 SMART Service Desk Recent Development
13.11 Autotask
  10.11.1 Autotask Company Details
  10.11.2 Autotask Business Overview and Its Total Revenue
  10.11.3 Autotask Service Level Management Software Introduction
  10.11.4 Autotask Revenue in Service Level Management Software Business (2015-2020)
  10.11.5 Autotask Recent Development
13.12 bpm'online
  10.12.1 bpm'online Company Details
  10.12.2 bpm'online Business Overview and Its Total Revenue
  10.12.3 bpm'online Service Level Management Software Introduction
  10.12.4 bpm'online Revenue in Service Level Management Software Business (2015-2020)
  10.12.5 bpm'online Recent Development

14 ANALYST'S VIEWPOINTS/CONCLUSIONS

15 APPENDIX

15.1 Research Methodology
  15.1.1 Methodology/Research Approach
  15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details

List Of Tables

LIST OF TABLES

Table 1. Service Level Management Software Key Market Segments
Table 2. Key Players Covered: Ranking by Service Level Management Software Revenue
Table 3. Ranking of Global Top Service Level Management Software Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Service Level Management Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Cloud-Based
Table 6. Key Players of On-Premise
Table 7. COVID-19 Impact Global Market: (Four Service Level Management Software Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Service Level Management Software Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Service Level Management Software Players to Combat Covid-19 Impact
Table 12. Global Service Level Management Software Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Service Level Management Software Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Service Level Management Software Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Service Level Management Software Market Share by Regions (2015-2020)
Table 16. Global Service Level Management Software Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Service Level Management Software Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Service Level Management Software Market Growth Strategy
Table 22. Main Points Interviewed from Key Service Level Management Software Players
Table 23. Global Service Level Management Software Revenue by Players (2015-2020) (Million US$)
Table 24. Global Service Level Management Software Market Share by Players (2015-2020)
Table 25. Global Top Service Level Management Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Service Level Management Software as of 2019)
Table 26. Global Service Level Management Software by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Service Level Management Software Product Solution and Service
Table 29. Date of Enter into Service Level Management Software Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Service Level Management Software Market Size by Type (2015-2020) (Million US$)
Table 32. Global Service Level Management Software Market Size Share by Type (2015-2020)
Table 33. Global Service Level Management Software Revenue Market Share by Type (2021-2026)
Table 34. Global Service Level Management Software Market Size Share by Application (2015-2020)
Table 35. Global Service Level Management Software Market Size by Application (2015-2020) (Million US$)
Table 36. Global Service Level Management Software Market Size Share by Application (2021-2026)
Table 37. North America Key Players Service Level Management Software Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Service Level Management Software Market Share (2019-2020)
Table 39. North America Service Level Management Software Market Size by Type (2015-2020) (Million US$)
Table 40. North America Service Level Management Software Market Share by Type (2015-2020)
Table 41. North America Service Level Management Software Market Size by Application (2015-2020) (Million US$)
Table 42. North America Service Level Management Software Market Share by Application (2015-2020)
Table 43. Europe Key Players Service Level Management Software Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Service Level Management Software Market Share (2019-2020)
Table 45. Europe Service Level Management Software Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Service Level Management Software Market Share by Type (2015-2020)
Table 47. Europe Service Level Management Software Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Service Level Management Software Market Share by Application (2015-2020)
Table 49. China Key Players Service Level Management Software Revenue (2019-2020) (Million US$)
Table 50. China Key Players Service Level Management Software Market Share (2019-2020)
Table 51. China Service Level Management Software Market Size by Type (2015-2020) (Million US$)
Table 52. China Service Level Management Software Market Share by Type (2015-2020)
Table 53. China Service Level Management Software Market Size by Application (2015-2020) (Million US$)
Table 54. China Service Level Management Software Market Share by Application (2015-2020)
Table 55. Japan Key Players Service Level Management Software Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Service Level Management Software Market Share (2019-2020)
Table 57. Japan Service Level Management Software Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Service Level Management Software Market Share by Type (2015-2020)
Table 59. Japan Service Level Management Software Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Service Level Management Software Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Service Level Management Software Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Service Level Management Software Market Share (2019-2020)
Table 63. Southeast Asia Service Level Management Software Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Service Level Management Software Market Share by Type (2015-2020)
Table 65. Southeast Asia Service Level Management Software Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Service Level Management Software Market Share by Application (2015-2020)
Table 67. India Key Players Service Level Management Software Revenue (2019-2020) (Million US$)
Table 68. India Key Players Service Level Management Software Market Share (2019-2020)
Table 69. India Service Level Management Software Market Size by Type (2015-2020) (Million US$)
Table 70. India Service Level Management Software Market Share by Type (2015-2020)
Table 71. India Service Level Management Software Market Size by Application (2015-2020) (Million US$)
Table 72. India Service Level Management Software Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Service Level Management Software Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Service Level Management Software Market Share (2019-2020)
Table 75. Central & South America Service Level Management Software Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Service Level Management Software Market Share by Type (2015-2020)
Table 77. Central & South America Service Level Management Software Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Service Level Management Software Market Share by Application (2015-2020)
Table 79. ServiceNow Company Details
Table 80. ServiceNow Business Overview
Table 81. ServiceNow Product
Table 82. ServiceNow Revenue in Service Level Management Software Business (2015-2020) (Million US$)
Table 83. ServiceNow Recent Development
Table 84. Micro Focus Company Details
Table 85. Micro Focus Business Overview
Table 86. Micro Focus Product
Table 87. Micro Focus Revenue in Service Level Management Software Business (2015-2020) (Million US$)
Table 88. Micro Focus Recent Development
Table 89. SysAid Company Details
Table 90. SysAid Business Overview
Table 91. SysAid Product
Table 92. SysAid Revenue in Service Level Management Software Business (2015-2020) (Million US$)
Table 93. SysAid Recent Development
Table 94. Interlink Software Company Details
Table 95. Interlink Software Business Overview
Table 96. Interlink Software Product
Table 97. Interlink Software Revenue in Service Level Management Software Business (2015-2020) (Million US$)
Table 98. Interlink Software Recent Development
Table 99. Alemba Company Details
Table 100. Alemba Business Overview
Table 101. Alemba Product
Table 102. Alemba Revenue in Service Level Management Software Business (2015-2020) (Million US$)
Table 103. Alemba Recent Development
Table 104. Ivanti Company Details
Table 105. Ivanti Business Overview
Table 106. Ivanti Product
Table 107. Ivanti Revenue in Service Level Management Software Business (2015-2020) (Million US$)
Table 108. Ivanti Recent Development
Table 109. Marval Company Details
Table 110. Marval Business Overview
Table 111. Marval Product
Table 112. Marval Revenue in Service Level Management Software Business (2015-2020) (Million US$)
Table 113. Marval Recent Development
Table 114. PhaseWare Business Overview
Table 115. PhaseWare Product
Table 116. PhaseWare Company Details
Table 117. PhaseWare Revenue in Service Level Management Software Business (2015-2020) (Million US$)
Table 118. PhaseWare Recent Development
Table 119. NetHelpDesk Company Details
Table 120. NetHelpDesk Business Overview
Table 121. NetHelpDesk Product
Table 122. NetHelpDesk Revenue in Service Level Management Software Business (2015-2020) (Million US$)
Table 123. NetHelpDesk Recent Development
Table 124. SMART Service Desk Company Details
Table 125. SMART Service Desk Business Overview
Table 126. SMART Service Desk Product
Table 127. SMART Service Desk Revenue in Service Level Management Software Business (2015-2020) (Million US$)
Table 128. SMART Service Desk Recent Development
Table 129. Autotask Company Details
Table 130. Autotask Business Overview
Table 131. Autotask Product
Table 132. Autotask Revenue in Service Level Management Software Business (2015-2020) (Million US$)
Table 133. Autotask Recent Development
Table 134. bpm'online Company Details
Table 135. bpm'online Business Overview
Table 136. bpm'online Product
Table 137. bpm'online Revenue in Service Level Management Software Business (2015-2020) (Million US$)
Table 138. bpm'online Recent Development
Table 139. Research Programs/Design for This Report
Table 140. Key Data Information from Secondary Sources
Table 141. Key Data Information from Primary Sources

List Of Figures

LIST OF FIGURES

Figure 1. Global Service Level Management Software Market Share by Type: 2020 VS 2026
Figure 2. Cloud-Based Features
Figure 3. On-Premise Features
Figure 4. Global Service Level Management Software Market Share by Application: 2020 VS 2026
Figure 5. Large Enterprises Case Studies
Figure 6. Small and Medium-sized Enterprises (SMEs) Case Studies
Figure 7. Service Level Management Software Report Years Considered
Figure 8. Global Service Level Management Software Market Size YoY Growth 2015-2026 (US$ Million)
Figure 9. Global Service Level Management Software Market Share by Regions: 2020 VS 2026
Figure 10. Global Service Level Management Software Market Share by Regions (2021-2026)
Figure 11. Porter's Five Forces Analysis
Figure 12. Global Service Level Management Software Market Share by Players in 2019
Figure 13. Global Top Service Level Management Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Service Level Management Software as of 2019
Figure 14. The Top 10 and 5 Players Market Share by Service Level Management Software Revenue in 2019
Figure 15. North America Service Level Management Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 16. Europe Service Level Management Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 17. China Service Level Management Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. Japan Service Level Management Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Southeast Asia Service Level Management Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. India Service Level Management Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Central & South America Service Level Management Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. ServiceNow Total Revenue (US$ Million): 2019 Compared with 2018
Figure 23. ServiceNow Revenue Growth Rate in Service Level Management Software Business (2015-2020)
Figure 24. Micro Focus Total Revenue (US$ Million): 2019 Compared with 2018
Figure 25. Micro Focus Revenue Growth Rate in Service Level Management Software Business (2015-2020)
Figure 26. SysAid Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. SysAid Revenue Growth Rate in Service Level Management Software Business (2015-2020)
Figure 28. Interlink Software Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. Interlink Software Revenue Growth Rate in Service Level Management Software Business (2015-2020)
Figure 30. Alemba Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. Alemba Revenue Growth Rate in Service Level Management Software Business (2015-2020)
Figure 32. Ivanti Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. Ivanti Revenue Growth Rate in Service Level Management Software Business (2015-2020)
Figure 34. Marval Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. Marval Revenue Growth Rate in Service Level Management Software Business (2015-2020)
Figure 36. PhaseWare Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. PhaseWare Revenue Growth Rate in Service Level Management Software Business (2015-2020)
Figure 38. NetHelpDesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. NetHelpDesk Revenue Growth Rate in Service Level Management Software Business (2015-2020)
Figure 40. SMART Service Desk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. SMART Service Desk Revenue Growth Rate in Service Level Management Software Business (2015-2020)
Figure 42. Autotask Total Revenue (US$ Million): 2019 Compared with 2018
Figure 43. Autotask Revenue Growth Rate in Service Level Management Software Business (2015-2020)
Figure 44. bpm'online Total Revenue (US$ Million): 2019 Compared with 2018
Figure 45. bpm'online Revenue Growth Rate in Service Level Management Software Business (2015-2020)
Figure 46. Bottom-up and Top-down Approaches for This Report
Figure 47. Data Triangulation
Figure 48. Key Executives Interviewed