COVID-19 Impact on Global Interactive Voice Response Systems Market Size, Status and Forecast 2020-2026

September 2020 | 99 pages | ID: C76E38C7C727EN
QYResearch

Abstracts

This report focuses on the global Interactive Voice Response Systems status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Interactive Voice Response Systems development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study

• Cisco Systems
• Avaya
• NEC
• Enghouse Interactive
• SAP
• Aspect
• West
• Voxeo
• Altitude Software
• Genesys International
• Vocalcom
• Convergys
• Genesys

Market segment by Type, the product can be split into

• On-premises
• Cloud-based

Market segment by Application, split into

• Healthcare
• Hospitality
• Others

Market segment by Regions/Countries, this report covers

• North America
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America

The study objectives of this report are:

• To analyze global Interactive Voice Response Systems status, future forecast, growth opportunity, key market and key players.
• To present the Interactive Voice Response Systems development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Interactive Voice Response Systems are as follows:

• History Year: 2015-2019
• Base Year: 2019
• Estimated Year: 2020
• Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Contents

1 REPORT OVERVIEW

1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Interactive Voice Response Systems Revenue
1.4 Market Analysis by Type
  1.4.1 Global Interactive Voice Response Systems Market Size Growth Rate by Type: 2020 VS 2026
  1.4.2 On-premises
  1.4.3 Cloud-based
1.5 Market by Application
  1.5.1 Global Interactive Voice Response Systems Market Share by Application: 2020 VS 2026
  1.5.2 Healthcare
  1.5.3 Hospitality
  1.5.4 Others
1.6 Coronavirus Disease 2019 (Covid-19): Interactive Voice Response Systems Industry Impact
  1.6.1 How the Covid-19 is Affecting the Interactive Voice Response Systems Industry
    1.6.1.1 Interactive Voice Response Systems Business Impact Assessment - Covid-19
    1.6.1.2 Supply Chain Challenges
    1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
  1.6.2 Market Trends and Interactive Voice Response Systems Potential Opportunities in the COVID-19 Landscape
  1.6.3 Measures / Proposal against Covid-19
    1.6.3.1 Government Measures to Combat Covid-19 Impact
    1.6.3.2 Proposal for Interactive Voice Response Systems Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered

2 GLOBAL GROWTH TRENDS BY REGIONS

2.1 Interactive Voice Response Systems Market Perspective (2015-2026)
2.2 Interactive Voice Response Systems Growth Trends by Regions
  2.2.1 Interactive Voice Response Systems Market Size by Regions: 2015 VS 2020 VS 2026
  2.2.2 Interactive Voice Response Systems Historic Market Share by Regions (2015-2020)
  2.2.3 Interactive Voice Response Systems Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
  2.3.1 Market Top Trends
  2.3.2 Market Drivers
  2.3.3 Market Challenges
  2.3.4 Porter’s Five Forces Analysis
  2.3.5 Interactive Voice Response Systems Market Growth Strategy
  2.3.6 Primary Interviews with Key Interactive Voice Response Systems Players (Opinion Leaders)

3 COMPETITION LANDSCAPE BY KEY PLAYERS

3.1 Global Top Interactive Voice Response Systems Players by Market Size
  3.1.1 Global Top Interactive Voice Response Systems Players by Revenue (2015-2020)
  3.1.2 Global Interactive Voice Response Systems Revenue Market Share by Players (2015-2020)
  3.1.3 Global Interactive Voice Response Systems Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Interactive Voice Response Systems Market Concentration Ratio
  3.2.1 Global Interactive Voice Response Systems Market Concentration Ratio (CR5 and HHI)
  3.2.2 Global Top 10 and Top 5 Companies by Interactive Voice Response Systems Revenue in 2019
3.3 Interactive Voice Response Systems Key Players Head office and Area Served
3.4 Key Players Interactive Voice Response Systems Product Solution and Service
3.5 Date of Enter into Interactive Voice Response Systems Market
3.6 Mergers & Acquisitions, Expansion Plans

4 BREAKDOWN DATA BY TYPE (2015-2026)

4.1 Global Interactive Voice Response Systems Historic Market Size by Type (2015-2020)
4.2 Global Interactive Voice Response Systems Forecasted Market Size by Type (2021-2026)

5 INTERACTIVE VOICE RESPONSE SYSTEMS BREAKDOWN DATA BY APPLICATION (2015-2026)

5.1 Global Interactive Voice Response Systems Market Size by Application (2015-2020)
5.2 Global Interactive Voice Response Systems Forecasted Market Size by Application (2021-2026)

6 NORTH AMERICA

6.1 North America Interactive Voice Response Systems Market Size (2015-2020)
6.2 Interactive Voice Response Systems Key Players in North America (2019-2020)
6.3 North America Interactive Voice Response Systems Market Size by Type (2015-2020)
6.4 North America Interactive Voice Response Systems Market Size by Application (2015-2020)

7 EUROPE

7.1 Europe Interactive Voice Response Systems Market Size (2015-2020)
7.2 Interactive Voice Response Systems Key Players in Europe (2019-2020)
7.3 Europe Interactive Voice Response Systems Market Size by Type (2015-2020)
7.4 Europe Interactive Voice Response Systems Market Size by Application (2015-2020)

8 CHINA

8.1 China Interactive Voice Response Systems Market Size (2015-2020)
8.2 Interactive Voice Response Systems Key Players in China (2019-2020)
8.3 China Interactive Voice Response Systems Market Size by Type (2015-2020)
8.4 China Interactive Voice Response Systems Market Size by Application (2015-2020)

9 JAPAN

9.1 Japan Interactive Voice Response Systems Market Size (2015-2020)
9.2 Interactive Voice Response Systems Key Players in Japan (2019-2020)
9.3 Japan Interactive Voice Response Systems Market Size by Type (2015-2020)
9.4 Japan Interactive Voice Response Systems Market Size by Application (2015-2020)

10 SOUTHEAST ASIA

10.1 Southeast Asia Interactive Voice Response Systems Market Size (2015-2020)
10.2 Interactive Voice Response Systems Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Interactive Voice Response Systems Market Size by Type (2015-2020)
10.4 Southeast Asia Interactive Voice Response Systems Market Size by Application (2015-2020)

11 INDIA

11.1 India Interactive Voice Response Systems Market Size (2015-2020)
11.2 Interactive Voice Response Systems Key Players in India (2019-2020)
11.3 India Interactive Voice Response Systems Market Size by Type (2015-2020)
11.4 India Interactive Voice Response Systems Market Size by Application (2015-2020)

12 CENTRAL & SOUTH AMERICA

12.1 Central & South America Interactive Voice Response Systems Market Size (2015-2020)
12.2 Interactive Voice Response Systems Key Players in Central & South America (2019-2020)
12.3 Central & South America Interactive Voice Response Systems Market Size by Type (2015-2020)
12.4 Central & South America Interactive Voice Response Systems Market Size by Application (2015-2020)

13 KEY PLAYERS PROFILES

13.1 Cisco Systems
  13.1.1 Cisco Systems Company Details
  13.1.2 Cisco Systems Business Overview and Its Total Revenue
  13.1.3 Cisco Systems Interactive Voice Response Systems Introduction
  13.1.4 Cisco Systems Revenue in Interactive Voice Response Systems Business (2015-2020))
  13.1.5 Cisco Systems Recent Development
13.2 Avaya
  13.2.1 Avaya Company Details
  13.2.2 Avaya Business Overview and Its Total Revenue
  13.2.3 Avaya Interactive Voice Response Systems Introduction
  13.2.4 Avaya Revenue in Interactive Voice Response Systems Business (2015-2020)
  13.2.5 Avaya Recent Development
13.3 NEC
  13.3.1 NEC Company Details
  13.3.2 NEC Business Overview and Its Total Revenue
  13.3.3 NEC Interactive Voice Response Systems Introduction
  13.3.4 NEC Revenue in Interactive Voice Response Systems Business (2015-2020)
  13.3.5 NEC Recent Development
13.4 Enghouse Interactive
  13.4.1 Enghouse Interactive Company Details
  13.4.2 Enghouse Interactive Business Overview and Its Total Revenue
  13.4.3 Enghouse Interactive Interactive Voice Response Systems Introduction
  13.4.4 Enghouse Interactive Revenue in Interactive Voice Response Systems Business (2015-2020)
  13.4.5 Enghouse Interactive Recent Development
13.5 SAP
  13.5.1 SAP Company Details
  13.5.2 SAP Business Overview and Its Total Revenue
  13.5.3 SAP Interactive Voice Response Systems Introduction
  13.5.4 SAP Revenue in Interactive Voice Response Systems Business (2015-2020)
  13.5.5 SAP Recent Development
13.6 Aspect
  13.6.1 Aspect Company Details
  13.6.2 Aspect Business Overview and Its Total Revenue
  13.6.3 Aspect Interactive Voice Response Systems Introduction
  13.6.4 Aspect Revenue in Interactive Voice Response Systems Business (2015-2020)
  13.6.5 Aspect Recent Development
13.7 West
  13.7.1 West Company Details
  13.7.2 West Business Overview and Its Total Revenue
  13.7.3 West Interactive Voice Response Systems Introduction
  13.7.4 West Revenue in Interactive Voice Response Systems Business (2015-2020)
  13.7.5 West Recent Development
13.8 Voxeo
  13.8.1 Voxeo Company Details
  13.8.2 Voxeo Business Overview and Its Total Revenue
  13.8.3 Voxeo Interactive Voice Response Systems Introduction
  13.8.4 Voxeo Revenue in Interactive Voice Response Systems Business (2015-2020)
  13.8.5 Voxeo Recent Development
13.9 Altitude Software
  13.9.1 Altitude Software Company Details
  13.9.2 Altitude Software Business Overview and Its Total Revenue
  13.9.3 Altitude Software Interactive Voice Response Systems Introduction
  13.9.4 Altitude Software Revenue in Interactive Voice Response Systems Business (2015-2020)
  13.9.5 Altitude Software Recent Development
13.10 Genesys International
  13.10.1 Genesys International Company Details
  13.10.2 Genesys International Business Overview and Its Total Revenue
  13.10.3 Genesys International Interactive Voice Response Systems Introduction
  13.10.4 Genesys International Revenue in Interactive Voice Response Systems Business (2015-2020)
  13.10.5 Genesys International Recent Development
13.11 Vocalcom
  10.11.1 Vocalcom Company Details
  10.11.2 Vocalcom Business Overview and Its Total Revenue
  10.11.3 Vocalcom Interactive Voice Response Systems Introduction
  10.11.4 Vocalcom Revenue in Interactive Voice Response Systems Business (2015-2020)
  10.11.5 Vocalcom Recent Development
13.12 Convergys
  10.12.1 Convergys Company Details
  10.12.2 Convergys Business Overview and Its Total Revenue
  10.12.3 Convergys Interactive Voice Response Systems Introduction
  10.12.4 Convergys Revenue in Interactive Voice Response Systems Business (2015-2020)
  10.12.5 Convergys Recent Development
13.13 Genesys
  10.13.1 Genesys Company Details
  10.13.2 Genesys Business Overview and Its Total Revenue
  10.13.3 Genesys Interactive Voice Response Systems Introduction
  10.13.4 Genesys Revenue in Interactive Voice Response Systems Business (2015-2020)
  10.13.5 Genesys Recent Development

14 ANALYST'S VIEWPOINTS/CONCLUSIONS

15 APPENDIX

15.1 Research Methodology
  15.1.1 Methodology/Research Approach
  15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details

List Of Tables

LIST OF TABLES

Table 1. Interactive Voice Response Systems Key Market Segments
Table 2. Key Players Covered: Ranking by Interactive Voice Response Systems Revenue
Table 3. Ranking of Global Top Interactive Voice Response Systems Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Interactive Voice Response Systems Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of On-premises
Table 6. Key Players of Cloud-based
Table 7. COVID-19 Impact Global Market: (Four Interactive Voice Response Systems Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Interactive Voice Response Systems Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Interactive Voice Response Systems Players to Combat Covid-19 Impact
Table 12. Global Interactive Voice Response Systems Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Interactive Voice Response Systems Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Interactive Voice Response Systems Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Interactive Voice Response Systems Market Share by Regions (2015-2020)
Table 16. Global Interactive Voice Response Systems Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Interactive Voice Response Systems Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Interactive Voice Response Systems Market Growth Strategy
Table 22. Main Points Interviewed from Key Interactive Voice Response Systems Players
Table 23. Global Interactive Voice Response Systems Revenue by Players (2015-2020) (Million US$)
Table 24. Global Interactive Voice Response Systems Market Share by Players (2015-2020)
Table 25. Global Top Interactive Voice Response Systems Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Interactive Voice Response Systems as of 2019)
Table 26. Global Interactive Voice Response Systems by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Interactive Voice Response Systems Product Solution and Service
Table 29. Date of Enter into Interactive Voice Response Systems Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Interactive Voice Response Systems Market Size by Type (2015-2020) (Million US$)
Table 32. Global Interactive Voice Response Systems Market Size Share by Type (2015-2020)
Table 33. Global Interactive Voice Response Systems Revenue Market Share by Type (2021-2026)
Table 34. Global Interactive Voice Response Systems Market Size Share by Application (2015-2020)
Table 35. Global Interactive Voice Response Systems Market Size by Application (2015-2020) (Million US$)
Table 36. Global Interactive Voice Response Systems Market Size Share by Application (2021-2026)
Table 37. North America Key Players Interactive Voice Response Systems Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Interactive Voice Response Systems Market Share (2019-2020)
Table 39. North America Interactive Voice Response Systems Market Size by Type (2015-2020) (Million US$)
Table 40. North America Interactive Voice Response Systems Market Share by Type (2015-2020)
Table 41. North America Interactive Voice Response Systems Market Size by Application (2015-2020) (Million US$)
Table 42. North America Interactive Voice Response Systems Market Share by Application (2015-2020)
Table 43. Europe Key Players Interactive Voice Response Systems Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Interactive Voice Response Systems Market Share (2019-2020)
Table 45. Europe Interactive Voice Response Systems Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Interactive Voice Response Systems Market Share by Type (2015-2020)
Table 47. Europe Interactive Voice Response Systems Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Interactive Voice Response Systems Market Share by Application (2015-2020)
Table 49. China Key Players Interactive Voice Response Systems Revenue (2019-2020) (Million US$)
Table 50. China Key Players Interactive Voice Response Systems Market Share (2019-2020)
Table 51. China Interactive Voice Response Systems Market Size by Type (2015-2020) (Million US$)
Table 52. China Interactive Voice Response Systems Market Share by Type (2015-2020)
Table 53. China Interactive Voice Response Systems Market Size by Application (2015-2020) (Million US$)
Table 54. China Interactive Voice Response Systems Market Share by Application (2015-2020)
Table 55. Japan Key Players Interactive Voice Response Systems Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Interactive Voice Response Systems Market Share (2019-2020)
Table 57. Japan Interactive Voice Response Systems Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Interactive Voice Response Systems Market Share by Type (2015-2020)
Table 59. Japan Interactive Voice Response Systems Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Interactive Voice Response Systems Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Interactive Voice Response Systems Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Interactive Voice Response Systems Market Share (2019-2020)
Table 63. Southeast Asia Interactive Voice Response Systems Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Interactive Voice Response Systems Market Share by Type (2015-2020)
Table 65. Southeast Asia Interactive Voice Response Systems Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Interactive Voice Response Systems Market Share by Application (2015-2020)
Table 67. India Key Players Interactive Voice Response Systems Revenue (2019-2020) (Million US$)
Table 68. India Key Players Interactive Voice Response Systems Market Share (2019-2020)
Table 69. India Interactive Voice Response Systems Market Size by Type (2015-2020) (Million US$)
Table 70. India Interactive Voice Response Systems Market Share by Type (2015-2020)
Table 71. India Interactive Voice Response Systems Market Size by Application (2015-2020) (Million US$)
Table 72. India Interactive Voice Response Systems Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Interactive Voice Response Systems Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Interactive Voice Response Systems Market Share (2019-2020)
Table 75. Central & South America Interactive Voice Response Systems Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Interactive Voice Response Systems Market Share by Type (2015-2020)
Table 77. Central & South America Interactive Voice Response Systems Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Interactive Voice Response Systems Market Share by Application (2015-2020)
Table 79. Cisco Systems Company Details
Table 80. Cisco Systems Business Overview
Table 81. Cisco Systems Product
Table 82. Cisco Systems Revenue in Interactive Voice Response Systems Business (2015-2020) (Million US$)
Table 83. Cisco Systems Recent Development
Table 84. Avaya Company Details
Table 85. Avaya Business Overview
Table 86. Avaya Product
Table 87. Avaya Revenue in Interactive Voice Response Systems Business (2015-2020) (Million US$)
Table 88. Avaya Recent Development
Table 89. NEC Company Details
Table 90. NEC Business Overview
Table 91. NEC Product
Table 92. NEC Revenue in Interactive Voice Response Systems Business (2015-2020) (Million US$)
Table 93. NEC Recent Development
Table 94. Enghouse Interactive Company Details
Table 95. Enghouse Interactive Business Overview
Table 96. Enghouse Interactive Product
Table 97. Enghouse Interactive Revenue in Interactive Voice Response Systems Business (2015-2020) (Million US$)
Table 98. Enghouse Interactive Recent Development
Table 99. SAP Company Details
Table 100. SAP Business Overview
Table 101. SAP Product
Table 102. SAP Revenue in Interactive Voice Response Systems Business (2015-2020) (Million US$)
Table 103. SAP Recent Development
Table 104. Aspect Company Details
Table 105. Aspect Business Overview
Table 106. Aspect Product
Table 107. Aspect Revenue in Interactive Voice Response Systems Business (2015-2020) (Million US$)
Table 108. Aspect Recent Development
Table 109. West Company Details
Table 110. West Business Overview
Table 111. West Product
Table 112. West Revenue in Interactive Voice Response Systems Business (2015-2020) (Million US$)
Table 113. West Recent Development
Table 114. Voxeo Business Overview
Table 115. Voxeo Product
Table 116. Voxeo Company Details
Table 117. Voxeo Revenue in Interactive Voice Response Systems Business (2015-2020) (Million US$)
Table 118. Voxeo Recent Development
Table 119. Altitude Software Company Details
Table 120. Altitude Software Business Overview
Table 121. Altitude Software Product
Table 122. Altitude Software Revenue in Interactive Voice Response Systems Business (2015-2020) (Million US$)
Table 123. Altitude Software Recent Development
Table 124. Genesys International Company Details
Table 125. Genesys International Business Overview
Table 126. Genesys International Product
Table 127. Genesys International Revenue in Interactive Voice Response Systems Business (2015-2020) (Million US$)
Table 128. Genesys International Recent Development
Table 129. Vocalcom Company Details
Table 130. Vocalcom Business Overview
Table 131. Vocalcom Product
Table 132. Vocalcom Revenue in Interactive Voice Response Systems Business (2015-2020) (Million US$)
Table 133. Vocalcom Recent Development
Table 134. Convergys Company Details
Table 135. Convergys Business Overview
Table 136. Convergys Product
Table 137. Convergys Revenue in Interactive Voice Response Systems Business (2015-2020) (Million US$)
Table 138. Convergys Recent Development
Table 139. Genesys Company Details
Table 140. Genesys Business Overview
Table 141. Genesys Product
Table 142. Genesys Revenue in Interactive Voice Response Systems Business (2015-2020) (Million US$)
Table 143. Genesys Recent Development
Table 144. Research Programs/Design for This Report
Table 145. Key Data Information from Secondary Sources
Table 146. Key Data Information from Primary Sources

List Of Figures

LIST OF FIGURES

Figure 1. Global Interactive Voice Response Systems Market Share by Type: 2020 VS 2026
Figure 2. On-premises Features
Figure 3. Cloud-based Features
Figure 4. Global Interactive Voice Response Systems Market Share by Application: 2020 VS 2026
Figure 5. Healthcare Case Studies
Figure 6. Hospitality Case Studies
Figure 7. Others Case Studies
Figure 8. Interactive Voice Response Systems Report Years Considered
Figure 9. Global Interactive Voice Response Systems Market Size YoY Growth 2015-2026 (US$ Million)
Figure 10. Global Interactive Voice Response Systems Market Share by Regions: 2020 VS 2026
Figure 11. Global Interactive Voice Response Systems Market Share by Regions (2021-2026)
Figure 12. Porter's Five Forces Analysis
Figure 13. Global Interactive Voice Response Systems Market Share by Players in 2019
Figure 14. Global Top Interactive Voice Response Systems Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Interactive Voice Response Systems as of 2019
Figure 15. The Top 10 and 5 Players Market Share by Interactive Voice Response Systems Revenue in 2019
Figure 16. North America Interactive Voice Response Systems Market Size YoY Growth (2015-2020) (Million US$)
Figure 17. Europe Interactive Voice Response Systems Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. China Interactive Voice Response Systems Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Japan Interactive Voice Response Systems Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. Southeast Asia Interactive Voice Response Systems Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. India Interactive Voice Response Systems Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Central & South America Interactive Voice Response Systems Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Cisco Systems Total Revenue (US$ Million): 2019 Compared with 2018
Figure 24. Cisco Systems Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 25. Avaya Total Revenue (US$ Million): 2019 Compared with 2018
Figure 26. Avaya Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 27. NEC Total Revenue (US$ Million): 2019 Compared with 2018
Figure 28. NEC Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 29. Enghouse Interactive Total Revenue (US$ Million): 2019 Compared with 2018
Figure 30. Enghouse Interactive Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 31. SAP Total Revenue (US$ Million): 2019 Compared with 2018
Figure 32. SAP Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 33. Aspect Total Revenue (US$ Million): 2019 Compared with 2018
Figure 34. Aspect Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 35. West Total Revenue (US$ Million): 2019 Compared with 2018
Figure 36. West Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 37. Voxeo Total Revenue (US$ Million): 2019 Compared with 2018
Figure 38. Voxeo Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 39. Altitude Software Total Revenue (US$ Million): 2019 Compared with 2018
Figure 40. Altitude Software Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 41. Genesys International Total Revenue (US$ Million): 2019 Compared with 2018
Figure 42. Genesys International Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 43. Vocalcom Total Revenue (US$ Million): 2019 Compared with 2018
Figure 44. Vocalcom Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 45. Convergys Total Revenue (US$ Million): 2019 Compared with 2018
Figure 46. Convergys Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 47. Genesys Total Revenue (US$ Million): 2019 Compared with 2018
Figure 48. Genesys Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 49. Bottom-up and Top-down Approaches for This Report
Figure 50. Data Triangulation
Figure 51. Key Executives Interviewed