COVID-19 Impact on Global Intelligent Customer Service Market Size, Status and Forecast 2020-2026
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This report focuses on the global Intelligent Customer Service status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Intelligent Customer Service development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study
The key players covered in this study
- Microsoft
- Dassault Syst?mes
- IBM
- Xiaoi Robot
- Yunwen Technology
- Ipsoft
- DigitalGenius
- ultimate.ai
- ThinkOwl
- Agent.ai
- Ada
- Netomi
- XiaoduoAI
- Neteast
- Baidu
- Cloud-Based
- On-Premises
- E-commerce
- Finance
- Government
- Others
- North America
- Europe
- China
- Japan
- Southeast Asia
- India
- Central & South America
- To analyze global Intelligent Customer Service status, future forecast, growth opportunity, key market and key players.
- To present the Intelligent Customer Service development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
- To strategically profile the key players and comprehensively analyze their development plan and strategies.
- To define, describe and forecast the market by type, market and key regions.
- History Year: 2015-2019
- Base Year: 2019
- Estimated Year: 2020
- Forecast Year 2020 to 2026
1 REPORT OVERVIEW
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Intelligent Customer Service Revenue
1.4 Market Analysis by Type
1.4.1 Global Intelligent Customer Service Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Cloud-Based
1.4.3 On-Premises
1.5 Market by Application
1.5.1 Global Intelligent Customer Service Market Share by Application: 2020 VS 2026
1.5.2 E-commerce
1.5.3 Finance
1.5.4 Government
1.5.5 Others
1.6 Coronavirus Disease 2019 (Covid-19): Intelligent Customer Service Industry Impact
1.6.1 How the Covid-19 is Affecting the Intelligent Customer Service Industry
1.6.1.1 Intelligent Customer Service Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Intelligent Customer Service Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Intelligent Customer Service Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 GLOBAL GROWTH TRENDS BY REGIONS
2.1 Intelligent Customer Service Market Perspective (2015-2026)
2.2 Intelligent Customer Service Growth Trends by Regions
2.2.1 Intelligent Customer Service Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Intelligent Customer Service Historic Market Share by Regions (2015-2020)
2.2.3 Intelligent Customer Service Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Intelligent Customer Service Market Growth Strategy
2.3.6 Primary Interviews with Key Intelligent Customer Service Players (Opinion Leaders)
3 COMPETITION LANDSCAPE BY KEY PLAYERS
3.1 Global Top Intelligent Customer Service Players by Market Size
3.1.1 Global Top Intelligent Customer Service Players by Revenue (2015-2020)
3.1.2 Global Intelligent Customer Service Revenue Market Share by Players (2015-2020)
3.1.3 Global Intelligent Customer Service Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Intelligent Customer Service Market Concentration Ratio
3.2.1 Global Intelligent Customer Service Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Intelligent Customer Service Revenue in 2019
3.3 Intelligent Customer Service Key Players Head office and Area Served
3.4 Key Players Intelligent Customer Service Product Solution and Service
3.5 Date of Enter into Intelligent Customer Service Market
3.6 Mergers & Acquisitions, Expansion Plans
4 BREAKDOWN DATA BY TYPE (2015-2026)
4.1 Global Intelligent Customer Service Historic Market Size by Type (2015-2020)
4.2 Global Intelligent Customer Service Forecasted Market Size by Type (2021-2026)
5 INTELLIGENT CUSTOMER SERVICE BREAKDOWN DATA BY APPLICATION (2015-2026)
5.1 Global Intelligent Customer Service Market Size by Application (2015-2020)
5.2 Global Intelligent Customer Service Forecasted Market Size by Application (2021-2026)
6 NORTH AMERICA
6.1 North America Intelligent Customer Service Market Size (2015-2020)
6.2 Intelligent Customer Service Key Players in North America (2019-2020)
6.3 North America Intelligent Customer Service Market Size by Type (2015-2020)
6.4 North America Intelligent Customer Service Market Size by Application (2015-2020)
7 EUROPE
7.1 Europe Intelligent Customer Service Market Size (2015-2020)
7.2 Intelligent Customer Service Key Players in Europe (2019-2020)
7.3 Europe Intelligent Customer Service Market Size by Type (2015-2020)
7.4 Europe Intelligent Customer Service Market Size by Application (2015-2020)
8 CHINA
8.1 China Intelligent Customer Service Market Size (2015-2020)
8.2 Intelligent Customer Service Key Players in China (2019-2020)
8.3 China Intelligent Customer Service Market Size by Type (2015-2020)
8.4 China Intelligent Customer Service Market Size by Application (2015-2020)
9 JAPAN
9.1 Japan Intelligent Customer Service Market Size (2015-2020)
9.2 Intelligent Customer Service Key Players in Japan (2019-2020)
9.3 Japan Intelligent Customer Service Market Size by Type (2015-2020)
9.4 Japan Intelligent Customer Service Market Size by Application (2015-2020)
10 SOUTHEAST ASIA
10.1 Southeast Asia Intelligent Customer Service Market Size (2015-2020)
10.2 Intelligent Customer Service Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Intelligent Customer Service Market Size by Type (2015-2020)
10.4 Southeast Asia Intelligent Customer Service Market Size by Application (2015-2020)
11 INDIA
11.1 India Intelligent Customer Service Market Size (2015-2020)
11.2 Intelligent Customer Service Key Players in India (2019-2020)
11.3 India Intelligent Customer Service Market Size by Type (2015-2020)
11.4 India Intelligent Customer Service Market Size by Application (2015-2020)
12 CENTRAL & SOUTH AMERICA
12.1 Central & South America Intelligent Customer Service Market Size (2015-2020)
12.2 Intelligent Customer Service Key Players in Central & South America (2019-2020)
12.3 Central & South America Intelligent Customer Service Market Size by Type (2015-2020)
12.4 Central & South America Intelligent Customer Service Market Size by Application (2015-2020)
13 KEY PLAYERS PROFILES
13.1 Microsoft
13.1.1 Microsoft Company Details
13.1.2 Microsoft Business Overview and Its Total Revenue
13.1.3 Microsoft Intelligent Customer Service Introduction
13.1.4 Microsoft Revenue in Intelligent Customer Service Business (2015-2020))
13.1.5 Microsoft Recent Development
13.2 Dassault Syst?mes
13.2.1 Dassault Syst?mes Company Details
13.2.2 Dassault Syst?mes Business Overview and Its Total Revenue
13.2.3 Dassault Syst?mes Intelligent Customer Service Introduction
13.2.4 Dassault Syst?mes Revenue in Intelligent Customer Service Business (2015-2020)
13.2.5 Dassault Syst?mes Recent Development
13.3 IBM
13.3.1 IBM Company Details
13.3.2 IBM Business Overview and Its Total Revenue
13.3.3 IBM Intelligent Customer Service Introduction
13.3.4 IBM Revenue in Intelligent Customer Service Business (2015-2020)
13.3.5 IBM Recent Development
13.4 Xiaoi Robot
13.4.1 Xiaoi Robot Company Details
13.4.2 Xiaoi Robot Business Overview and Its Total Revenue
13.4.3 Xiaoi Robot Intelligent Customer Service Introduction
13.4.4 Xiaoi Robot Revenue in Intelligent Customer Service Business (2015-2020)
13.4.5 Xiaoi Robot Recent Development
13.5 Yunwen Technology
13.5.1 Yunwen Technology Company Details
13.5.2 Yunwen Technology Business Overview and Its Total Revenue
13.5.3 Yunwen Technology Intelligent Customer Service Introduction
13.5.4 Yunwen Technology Revenue in Intelligent Customer Service Business (2015-2020)
13.5.5 Yunwen Technology Recent Development
13.6 Google
13.6.1 Google Company Details
13.6.2 Google Business Overview and Its Total Revenue
13.6.3 Google Intelligent Customer Service Introduction
13.6.4 Google Revenue in Intelligent Customer Service Business (2015-2020)
13.6.5 Google Recent Development
13.7 Ipsoft
13.7.1 Ipsoft Company Details
13.7.2 Ipsoft Business Overview and Its Total Revenue
13.7.3 Ipsoft Intelligent Customer Service Introduction
13.7.4 Ipsoft Revenue in Intelligent Customer Service Business (2015-2020)
13.7.5 Ipsoft Recent Development
13.8 DigitalGenius
13.8.1 DigitalGenius Company Details
13.8.2 DigitalGenius Business Overview and Its Total Revenue
13.8.3 DigitalGenius Intelligent Customer Service Introduction
13.8.4 DigitalGenius Revenue in Intelligent Customer Service Business (2015-2020)
13.8.5 DigitalGenius Recent Development
13.9 ultimate.ai
13.9.1 ultimate.ai Company Details
13.9.2 ultimate.ai Business Overview and Its Total Revenue
13.9.3 ultimate.ai Intelligent Customer Service Introduction
13.9.4 ultimate.ai Revenue in Intelligent Customer Service Business (2015-2020)
13.9.5 ultimate.ai Recent Development
13.10 ThinkOwl
13.10.1 ThinkOwl Company Details
13.10.2 ThinkOwl Business Overview and Its Total Revenue
13.10.3 ThinkOwl Intelligent Customer Service Introduction
13.10.4 ThinkOwl Revenue in Intelligent Customer Service Business (2015-2020)
13.10.5 ThinkOwl Recent Development
13.11 Agent.ai
10.11.1 Agent.ai Company Details
10.11.2 Agent.ai Business Overview and Its Total Revenue
10.11.3 Agent.ai Intelligent Customer Service Introduction
10.11.4 Agent.ai Revenue in Intelligent Customer Service Business (2015-2020)
10.11.5 Agent.ai Recent Development
13.12 Ada
10.12.1 Ada Company Details
10.12.2 Ada Business Overview and Its Total Revenue
10.12.3 Ada Intelligent Customer Service Introduction
10.12.4 Ada Revenue in Intelligent Customer Service Business (2015-2020)
10.12.5 Ada Recent Development
13.13 Netomi
10.13.1 Netomi Company Details
10.13.2 Netomi Business Overview and Its Total Revenue
10.13.3 Netomi Intelligent Customer Service Introduction
10.13.4 Netomi Revenue in Intelligent Customer Service Business (2015-2020)
10.13.5 Netomi Recent Development
13.14 XiaoduoAI
10.14.1 XiaoduoAI Company Details
10.14.2 XiaoduoAI Business Overview and Its Total Revenue
10.14.3 XiaoduoAI Intelligent Customer Service Introduction
10.14.4 XiaoduoAI Revenue in Intelligent Customer Service Business (2015-2020)
10.14.5 XiaoduoAI Recent Development
13.15 Neteast
10.15.1 Neteast Company Details
10.15.2 Neteast Business Overview and Its Total Revenue
10.15.3 Neteast Intelligent Customer Service Introduction
10.15.4 Neteast Revenue in Intelligent Customer Service Business (2015-2020)
10.15.5 Neteast Recent Development
13.16 Baidu
10.16.1 Baidu Company Details
10.16.2 Baidu Business Overview and Its Total Revenue
10.16.3 Baidu Intelligent Customer Service Introduction
10.16.4 Baidu Revenue in Intelligent Customer Service Business (2015-2020)
10.16.5 Baidu Recent Development
14 ANALYST'S VIEWPOINTS/CONCLUSIONS
15 APPENDIX
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Intelligent Customer Service Revenue
1.4 Market Analysis by Type
1.4.1 Global Intelligent Customer Service Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Cloud-Based
1.4.3 On-Premises
1.5 Market by Application
1.5.1 Global Intelligent Customer Service Market Share by Application: 2020 VS 2026
1.5.2 E-commerce
1.5.3 Finance
1.5.4 Government
1.5.5 Others
1.6 Coronavirus Disease 2019 (Covid-19): Intelligent Customer Service Industry Impact
1.6.1 How the Covid-19 is Affecting the Intelligent Customer Service Industry
1.6.1.1 Intelligent Customer Service Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Intelligent Customer Service Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Intelligent Customer Service Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 GLOBAL GROWTH TRENDS BY REGIONS
2.1 Intelligent Customer Service Market Perspective (2015-2026)
2.2 Intelligent Customer Service Growth Trends by Regions
2.2.1 Intelligent Customer Service Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Intelligent Customer Service Historic Market Share by Regions (2015-2020)
2.2.3 Intelligent Customer Service Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Intelligent Customer Service Market Growth Strategy
2.3.6 Primary Interviews with Key Intelligent Customer Service Players (Opinion Leaders)
3 COMPETITION LANDSCAPE BY KEY PLAYERS
3.1 Global Top Intelligent Customer Service Players by Market Size
3.1.1 Global Top Intelligent Customer Service Players by Revenue (2015-2020)
3.1.2 Global Intelligent Customer Service Revenue Market Share by Players (2015-2020)
3.1.3 Global Intelligent Customer Service Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Intelligent Customer Service Market Concentration Ratio
3.2.1 Global Intelligent Customer Service Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Intelligent Customer Service Revenue in 2019
3.3 Intelligent Customer Service Key Players Head office and Area Served
3.4 Key Players Intelligent Customer Service Product Solution and Service
3.5 Date of Enter into Intelligent Customer Service Market
3.6 Mergers & Acquisitions, Expansion Plans
4 BREAKDOWN DATA BY TYPE (2015-2026)
4.1 Global Intelligent Customer Service Historic Market Size by Type (2015-2020)
4.2 Global Intelligent Customer Service Forecasted Market Size by Type (2021-2026)
5 INTELLIGENT CUSTOMER SERVICE BREAKDOWN DATA BY APPLICATION (2015-2026)
5.1 Global Intelligent Customer Service Market Size by Application (2015-2020)
5.2 Global Intelligent Customer Service Forecasted Market Size by Application (2021-2026)
6 NORTH AMERICA
6.1 North America Intelligent Customer Service Market Size (2015-2020)
6.2 Intelligent Customer Service Key Players in North America (2019-2020)
6.3 North America Intelligent Customer Service Market Size by Type (2015-2020)
6.4 North America Intelligent Customer Service Market Size by Application (2015-2020)
7 EUROPE
7.1 Europe Intelligent Customer Service Market Size (2015-2020)
7.2 Intelligent Customer Service Key Players in Europe (2019-2020)
7.3 Europe Intelligent Customer Service Market Size by Type (2015-2020)
7.4 Europe Intelligent Customer Service Market Size by Application (2015-2020)
8 CHINA
8.1 China Intelligent Customer Service Market Size (2015-2020)
8.2 Intelligent Customer Service Key Players in China (2019-2020)
8.3 China Intelligent Customer Service Market Size by Type (2015-2020)
8.4 China Intelligent Customer Service Market Size by Application (2015-2020)
9 JAPAN
9.1 Japan Intelligent Customer Service Market Size (2015-2020)
9.2 Intelligent Customer Service Key Players in Japan (2019-2020)
9.3 Japan Intelligent Customer Service Market Size by Type (2015-2020)
9.4 Japan Intelligent Customer Service Market Size by Application (2015-2020)
10 SOUTHEAST ASIA
10.1 Southeast Asia Intelligent Customer Service Market Size (2015-2020)
10.2 Intelligent Customer Service Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Intelligent Customer Service Market Size by Type (2015-2020)
10.4 Southeast Asia Intelligent Customer Service Market Size by Application (2015-2020)
11 INDIA
11.1 India Intelligent Customer Service Market Size (2015-2020)
11.2 Intelligent Customer Service Key Players in India (2019-2020)
11.3 India Intelligent Customer Service Market Size by Type (2015-2020)
11.4 India Intelligent Customer Service Market Size by Application (2015-2020)
12 CENTRAL & SOUTH AMERICA
12.1 Central & South America Intelligent Customer Service Market Size (2015-2020)
12.2 Intelligent Customer Service Key Players in Central & South America (2019-2020)
12.3 Central & South America Intelligent Customer Service Market Size by Type (2015-2020)
12.4 Central & South America Intelligent Customer Service Market Size by Application (2015-2020)
13 KEY PLAYERS PROFILES
13.1 Microsoft
13.1.1 Microsoft Company Details
13.1.2 Microsoft Business Overview and Its Total Revenue
13.1.3 Microsoft Intelligent Customer Service Introduction
13.1.4 Microsoft Revenue in Intelligent Customer Service Business (2015-2020))
13.1.5 Microsoft Recent Development
13.2 Dassault Syst?mes
13.2.1 Dassault Syst?mes Company Details
13.2.2 Dassault Syst?mes Business Overview and Its Total Revenue
13.2.3 Dassault Syst?mes Intelligent Customer Service Introduction
13.2.4 Dassault Syst?mes Revenue in Intelligent Customer Service Business (2015-2020)
13.2.5 Dassault Syst?mes Recent Development
13.3 IBM
13.3.1 IBM Company Details
13.3.2 IBM Business Overview and Its Total Revenue
13.3.3 IBM Intelligent Customer Service Introduction
13.3.4 IBM Revenue in Intelligent Customer Service Business (2015-2020)
13.3.5 IBM Recent Development
13.4 Xiaoi Robot
13.4.1 Xiaoi Robot Company Details
13.4.2 Xiaoi Robot Business Overview and Its Total Revenue
13.4.3 Xiaoi Robot Intelligent Customer Service Introduction
13.4.4 Xiaoi Robot Revenue in Intelligent Customer Service Business (2015-2020)
13.4.5 Xiaoi Robot Recent Development
13.5 Yunwen Technology
13.5.1 Yunwen Technology Company Details
13.5.2 Yunwen Technology Business Overview and Its Total Revenue
13.5.3 Yunwen Technology Intelligent Customer Service Introduction
13.5.4 Yunwen Technology Revenue in Intelligent Customer Service Business (2015-2020)
13.5.5 Yunwen Technology Recent Development
13.6 Google
13.6.1 Google Company Details
13.6.2 Google Business Overview and Its Total Revenue
13.6.3 Google Intelligent Customer Service Introduction
13.6.4 Google Revenue in Intelligent Customer Service Business (2015-2020)
13.6.5 Google Recent Development
13.7 Ipsoft
13.7.1 Ipsoft Company Details
13.7.2 Ipsoft Business Overview and Its Total Revenue
13.7.3 Ipsoft Intelligent Customer Service Introduction
13.7.4 Ipsoft Revenue in Intelligent Customer Service Business (2015-2020)
13.7.5 Ipsoft Recent Development
13.8 DigitalGenius
13.8.1 DigitalGenius Company Details
13.8.2 DigitalGenius Business Overview and Its Total Revenue
13.8.3 DigitalGenius Intelligent Customer Service Introduction
13.8.4 DigitalGenius Revenue in Intelligent Customer Service Business (2015-2020)
13.8.5 DigitalGenius Recent Development
13.9 ultimate.ai
13.9.1 ultimate.ai Company Details
13.9.2 ultimate.ai Business Overview and Its Total Revenue
13.9.3 ultimate.ai Intelligent Customer Service Introduction
13.9.4 ultimate.ai Revenue in Intelligent Customer Service Business (2015-2020)
13.9.5 ultimate.ai Recent Development
13.10 ThinkOwl
13.10.1 ThinkOwl Company Details
13.10.2 ThinkOwl Business Overview and Its Total Revenue
13.10.3 ThinkOwl Intelligent Customer Service Introduction
13.10.4 ThinkOwl Revenue in Intelligent Customer Service Business (2015-2020)
13.10.5 ThinkOwl Recent Development
13.11 Agent.ai
10.11.1 Agent.ai Company Details
10.11.2 Agent.ai Business Overview and Its Total Revenue
10.11.3 Agent.ai Intelligent Customer Service Introduction
10.11.4 Agent.ai Revenue in Intelligent Customer Service Business (2015-2020)
10.11.5 Agent.ai Recent Development
13.12 Ada
10.12.1 Ada Company Details
10.12.2 Ada Business Overview and Its Total Revenue
10.12.3 Ada Intelligent Customer Service Introduction
10.12.4 Ada Revenue in Intelligent Customer Service Business (2015-2020)
10.12.5 Ada Recent Development
13.13 Netomi
10.13.1 Netomi Company Details
10.13.2 Netomi Business Overview and Its Total Revenue
10.13.3 Netomi Intelligent Customer Service Introduction
10.13.4 Netomi Revenue in Intelligent Customer Service Business (2015-2020)
10.13.5 Netomi Recent Development
13.14 XiaoduoAI
10.14.1 XiaoduoAI Company Details
10.14.2 XiaoduoAI Business Overview and Its Total Revenue
10.14.3 XiaoduoAI Intelligent Customer Service Introduction
10.14.4 XiaoduoAI Revenue in Intelligent Customer Service Business (2015-2020)
10.14.5 XiaoduoAI Recent Development
13.15 Neteast
10.15.1 Neteast Company Details
10.15.2 Neteast Business Overview and Its Total Revenue
10.15.3 Neteast Intelligent Customer Service Introduction
10.15.4 Neteast Revenue in Intelligent Customer Service Business (2015-2020)
10.15.5 Neteast Recent Development
13.16 Baidu
10.16.1 Baidu Company Details
10.16.2 Baidu Business Overview and Its Total Revenue
10.16.3 Baidu Intelligent Customer Service Introduction
10.16.4 Baidu Revenue in Intelligent Customer Service Business (2015-2020)
10.16.5 Baidu Recent Development
14 ANALYST'S VIEWPOINTS/CONCLUSIONS
15 APPENDIX
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
LIST OF TABLES
Table 1. Intelligent Customer Service Key Market Segments
Table 2. Key Players Covered: Ranking by Intelligent Customer Service Revenue
Table 3. Ranking of Global Top Intelligent Customer Service Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Intelligent Customer Service Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Cloud-Based
Table 6. Key Players of On-Premises
Table 7. COVID-19 Impact Global Market: (Four Intelligent Customer Service Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Intelligent Customer Service Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Intelligent Customer Service Players to Combat Covid-19 Impact
Table 12. Global Intelligent Customer Service Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Intelligent Customer Service Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Intelligent Customer Service Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Intelligent Customer Service Market Share by Regions (2015-2020)
Table 16. Global Intelligent Customer Service Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Intelligent Customer Service Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Intelligent Customer Service Market Growth Strategy
Table 22. Main Points Interviewed from Key Intelligent Customer Service Players
Table 23. Global Intelligent Customer Service Revenue by Players (2015-2020) (Million US$)
Table 24. Global Intelligent Customer Service Market Share by Players (2015-2020)
Table 25. Global Top Intelligent Customer Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Intelligent Customer Service as of 2019)
Table 26. Global Intelligent Customer Service by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Intelligent Customer Service Product Solution and Service
Table 29. Date of Enter into Intelligent Customer Service Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Intelligent Customer Service Market Size by Type (2015-2020) (Million US$)
Table 32. Global Intelligent Customer Service Market Size Share by Type (2015-2020)
Table 33. Global Intelligent Customer Service Revenue Market Share by Type (2021-2026)
Table 34. Global Intelligent Customer Service Market Size Share by Application (2015-2020)
Table 35. Global Intelligent Customer Service Market Size by Application (2015-2020) (Million US$)
Table 36. Global Intelligent Customer Service Market Size Share by Application (2021-2026)
Table 37. North America Key Players Intelligent Customer Service Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Intelligent Customer Service Market Share (2019-2020)
Table 39. North America Intelligent Customer Service Market Size by Type (2015-2020) (Million US$)
Table 40. North America Intelligent Customer Service Market Share by Type (2015-2020)
Table 41. North America Intelligent Customer Service Market Size by Application (2015-2020) (Million US$)
Table 42. North America Intelligent Customer Service Market Share by Application (2015-2020)
Table 43. Europe Key Players Intelligent Customer Service Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Intelligent Customer Service Market Share (2019-2020)
Table 45. Europe Intelligent Customer Service Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Intelligent Customer Service Market Share by Type (2015-2020)
Table 47. Europe Intelligent Customer Service Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Intelligent Customer Service Market Share by Application (2015-2020)
Table 49. China Key Players Intelligent Customer Service Revenue (2019-2020) (Million US$)
Table 50. China Key Players Intelligent Customer Service Market Share (2019-2020)
Table 51. China Intelligent Customer Service Market Size by Type (2015-2020) (Million US$)
Table 52. China Intelligent Customer Service Market Share by Type (2015-2020)
Table 53. China Intelligent Customer Service Market Size by Application (2015-2020) (Million US$)
Table 54. China Intelligent Customer Service Market Share by Application (2015-2020)
Table 55. Japan Key Players Intelligent Customer Service Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Intelligent Customer Service Market Share (2019-2020)
Table 57. Japan Intelligent Customer Service Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Intelligent Customer Service Market Share by Type (2015-2020)
Table 59. Japan Intelligent Customer Service Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Intelligent Customer Service Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Intelligent Customer Service Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Intelligent Customer Service Market Share (2019-2020)
Table 63. Southeast Asia Intelligent Customer Service Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Intelligent Customer Service Market Share by Type (2015-2020)
Table 65. Southeast Asia Intelligent Customer Service Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Intelligent Customer Service Market Share by Application (2015-2020)
Table 67. India Key Players Intelligent Customer Service Revenue (2019-2020) (Million US$)
Table 68. India Key Players Intelligent Customer Service Market Share (2019-2020)
Table 69. India Intelligent Customer Service Market Size by Type (2015-2020) (Million US$)
Table 70. India Intelligent Customer Service Market Share by Type (2015-2020)
Table 71. India Intelligent Customer Service Market Size by Application (2015-2020) (Million US$)
Table 72. India Intelligent Customer Service Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Intelligent Customer Service Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Intelligent Customer Service Market Share (2019-2020)
Table 75. Central & South America Intelligent Customer Service Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Intelligent Customer Service Market Share by Type (2015-2020)
Table 77. Central & South America Intelligent Customer Service Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Intelligent Customer Service Market Share by Application (2015-2020)
Table 79. Microsoft Company Details
Table 80. Microsoft Business Overview
Table 81. Microsoft Product
Table 82. Microsoft Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 83. Microsoft Recent Development
Table 84. Dassault Syst?mes Company Details
Table 85. Dassault Syst?mes Business Overview
Table 86. Dassault Syst?mes Product
Table 87. Dassault Syst?mes Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 88. Dassault Syst?mes Recent Development
Table 89. IBM Company Details
Table 90. IBM Business Overview
Table 91. IBM Product
Table 92. IBM Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 93. IBM Recent Development
Table 94. Xiaoi Robot Company Details
Table 95. Xiaoi Robot Business Overview
Table 96. Xiaoi Robot Product
Table 97. Xiaoi Robot Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 98. Xiaoi Robot Recent Development
Table 99. Yunwen Technology Company Details
Table 100. Yunwen Technology Business Overview
Table 101. Yunwen Technology Product
Table 102. Yunwen Technology Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 103. Yunwen Technology Recent Development
Table 104. Google Company Details
Table 105. Google Business Overview
Table 106. Google Product
Table 107. Google Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 108. Google Recent Development
Table 109. Ipsoft Company Details
Table 110. Ipsoft Business Overview
Table 111. Ipsoft Product
Table 112. Ipsoft Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 113. Ipsoft Recent Development
Table 114. DigitalGenius Business Overview
Table 115. DigitalGenius Product
Table 116. DigitalGenius Company Details
Table 117. DigitalGenius Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 118. DigitalGenius Recent Development
Table 119. ultimate.ai Company Details
Table 120. ultimate.ai Business Overview
Table 121. ultimate.ai Product
Table 122. ultimate.ai Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 123. ultimate.ai Recent Development
Table 124. ThinkOwl Company Details
Table 125. ThinkOwl Business Overview
Table 126. ThinkOwl Product
Table 127. ThinkOwl Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 128. ThinkOwl Recent Development
Table 129. Agent.ai Company Details
Table 130. Agent.ai Business Overview
Table 131. Agent.ai Product
Table 132. Agent.ai Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 133. Agent.ai Recent Development
Table 134. Ada Company Details
Table 135. Ada Business Overview
Table 136. Ada Product
Table 137. Ada Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 138. Ada Recent Development
Table 139. Netomi Company Details
Table 140. Netomi Business Overview
Table 141. Netomi Product
Table 142. Netomi Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 143. Netomi Recent Development
Table 144. XiaoduoAI Company Details
Table 145. XiaoduoAI Business Overview
Table 146. XiaoduoAI Product
Table 147. XiaoduoAI Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 148. XiaoduoAI Recent Development
Table 149. Neteast Company Details
Table 150. Neteast Business Overview
Table 151. Neteast Product
Table 152. Neteast Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 153. Neteast Recent Development
Table 154. Baidu Company Details
Table 155. Baidu Business Overview
Table 156. Baidu Product
Table 157. Baidu Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 158. Baidu Recent Development
Table 159. Research Programs/Design for This Report
Table 160. Key Data Information from Secondary Sources
Table 161. Key Data Information from Primary Sources
Table 1. Intelligent Customer Service Key Market Segments
Table 2. Key Players Covered: Ranking by Intelligent Customer Service Revenue
Table 3. Ranking of Global Top Intelligent Customer Service Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Intelligent Customer Service Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Cloud-Based
Table 6. Key Players of On-Premises
Table 7. COVID-19 Impact Global Market: (Four Intelligent Customer Service Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Intelligent Customer Service Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Intelligent Customer Service Players to Combat Covid-19 Impact
Table 12. Global Intelligent Customer Service Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Intelligent Customer Service Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Intelligent Customer Service Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Intelligent Customer Service Market Share by Regions (2015-2020)
Table 16. Global Intelligent Customer Service Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Intelligent Customer Service Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Intelligent Customer Service Market Growth Strategy
Table 22. Main Points Interviewed from Key Intelligent Customer Service Players
Table 23. Global Intelligent Customer Service Revenue by Players (2015-2020) (Million US$)
Table 24. Global Intelligent Customer Service Market Share by Players (2015-2020)
Table 25. Global Top Intelligent Customer Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Intelligent Customer Service as of 2019)
Table 26. Global Intelligent Customer Service by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Intelligent Customer Service Product Solution and Service
Table 29. Date of Enter into Intelligent Customer Service Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Intelligent Customer Service Market Size by Type (2015-2020) (Million US$)
Table 32. Global Intelligent Customer Service Market Size Share by Type (2015-2020)
Table 33. Global Intelligent Customer Service Revenue Market Share by Type (2021-2026)
Table 34. Global Intelligent Customer Service Market Size Share by Application (2015-2020)
Table 35. Global Intelligent Customer Service Market Size by Application (2015-2020) (Million US$)
Table 36. Global Intelligent Customer Service Market Size Share by Application (2021-2026)
Table 37. North America Key Players Intelligent Customer Service Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Intelligent Customer Service Market Share (2019-2020)
Table 39. North America Intelligent Customer Service Market Size by Type (2015-2020) (Million US$)
Table 40. North America Intelligent Customer Service Market Share by Type (2015-2020)
Table 41. North America Intelligent Customer Service Market Size by Application (2015-2020) (Million US$)
Table 42. North America Intelligent Customer Service Market Share by Application (2015-2020)
Table 43. Europe Key Players Intelligent Customer Service Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Intelligent Customer Service Market Share (2019-2020)
Table 45. Europe Intelligent Customer Service Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Intelligent Customer Service Market Share by Type (2015-2020)
Table 47. Europe Intelligent Customer Service Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Intelligent Customer Service Market Share by Application (2015-2020)
Table 49. China Key Players Intelligent Customer Service Revenue (2019-2020) (Million US$)
Table 50. China Key Players Intelligent Customer Service Market Share (2019-2020)
Table 51. China Intelligent Customer Service Market Size by Type (2015-2020) (Million US$)
Table 52. China Intelligent Customer Service Market Share by Type (2015-2020)
Table 53. China Intelligent Customer Service Market Size by Application (2015-2020) (Million US$)
Table 54. China Intelligent Customer Service Market Share by Application (2015-2020)
Table 55. Japan Key Players Intelligent Customer Service Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Intelligent Customer Service Market Share (2019-2020)
Table 57. Japan Intelligent Customer Service Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Intelligent Customer Service Market Share by Type (2015-2020)
Table 59. Japan Intelligent Customer Service Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Intelligent Customer Service Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Intelligent Customer Service Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Intelligent Customer Service Market Share (2019-2020)
Table 63. Southeast Asia Intelligent Customer Service Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Intelligent Customer Service Market Share by Type (2015-2020)
Table 65. Southeast Asia Intelligent Customer Service Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Intelligent Customer Service Market Share by Application (2015-2020)
Table 67. India Key Players Intelligent Customer Service Revenue (2019-2020) (Million US$)
Table 68. India Key Players Intelligent Customer Service Market Share (2019-2020)
Table 69. India Intelligent Customer Service Market Size by Type (2015-2020) (Million US$)
Table 70. India Intelligent Customer Service Market Share by Type (2015-2020)
Table 71. India Intelligent Customer Service Market Size by Application (2015-2020) (Million US$)
Table 72. India Intelligent Customer Service Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Intelligent Customer Service Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Intelligent Customer Service Market Share (2019-2020)
Table 75. Central & South America Intelligent Customer Service Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Intelligent Customer Service Market Share by Type (2015-2020)
Table 77. Central & South America Intelligent Customer Service Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Intelligent Customer Service Market Share by Application (2015-2020)
Table 79. Microsoft Company Details
Table 80. Microsoft Business Overview
Table 81. Microsoft Product
Table 82. Microsoft Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 83. Microsoft Recent Development
Table 84. Dassault Syst?mes Company Details
Table 85. Dassault Syst?mes Business Overview
Table 86. Dassault Syst?mes Product
Table 87. Dassault Syst?mes Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 88. Dassault Syst?mes Recent Development
Table 89. IBM Company Details
Table 90. IBM Business Overview
Table 91. IBM Product
Table 92. IBM Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 93. IBM Recent Development
Table 94. Xiaoi Robot Company Details
Table 95. Xiaoi Robot Business Overview
Table 96. Xiaoi Robot Product
Table 97. Xiaoi Robot Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 98. Xiaoi Robot Recent Development
Table 99. Yunwen Technology Company Details
Table 100. Yunwen Technology Business Overview
Table 101. Yunwen Technology Product
Table 102. Yunwen Technology Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 103. Yunwen Technology Recent Development
Table 104. Google Company Details
Table 105. Google Business Overview
Table 106. Google Product
Table 107. Google Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 108. Google Recent Development
Table 109. Ipsoft Company Details
Table 110. Ipsoft Business Overview
Table 111. Ipsoft Product
Table 112. Ipsoft Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 113. Ipsoft Recent Development
Table 114. DigitalGenius Business Overview
Table 115. DigitalGenius Product
Table 116. DigitalGenius Company Details
Table 117. DigitalGenius Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 118. DigitalGenius Recent Development
Table 119. ultimate.ai Company Details
Table 120. ultimate.ai Business Overview
Table 121. ultimate.ai Product
Table 122. ultimate.ai Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 123. ultimate.ai Recent Development
Table 124. ThinkOwl Company Details
Table 125. ThinkOwl Business Overview
Table 126. ThinkOwl Product
Table 127. ThinkOwl Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 128. ThinkOwl Recent Development
Table 129. Agent.ai Company Details
Table 130. Agent.ai Business Overview
Table 131. Agent.ai Product
Table 132. Agent.ai Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 133. Agent.ai Recent Development
Table 134. Ada Company Details
Table 135. Ada Business Overview
Table 136. Ada Product
Table 137. Ada Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 138. Ada Recent Development
Table 139. Netomi Company Details
Table 140. Netomi Business Overview
Table 141. Netomi Product
Table 142. Netomi Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 143. Netomi Recent Development
Table 144. XiaoduoAI Company Details
Table 145. XiaoduoAI Business Overview
Table 146. XiaoduoAI Product
Table 147. XiaoduoAI Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 148. XiaoduoAI Recent Development
Table 149. Neteast Company Details
Table 150. Neteast Business Overview
Table 151. Neteast Product
Table 152. Neteast Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 153. Neteast Recent Development
Table 154. Baidu Company Details
Table 155. Baidu Business Overview
Table 156. Baidu Product
Table 157. Baidu Revenue in Intelligent Customer Service Business (2015-2020) (Million US$)
Table 158. Baidu Recent Development
Table 159. Research Programs/Design for This Report
Table 160. Key Data Information from Secondary Sources
Table 161. Key Data Information from Primary Sources
LIST OF FIGURES
Figure 1. Global Intelligent Customer Service Market Share by Type: 2020 VS 2026
Figure 2. Cloud-Based Features
Figure 3. On-Premises Features
Figure 4. Global Intelligent Customer Service Market Share by Application: 2020 VS 2026
Figure 5. E-commerce Case Studies
Figure 6. Finance Case Studies
Figure 7. Government Case Studies
Figure 8. Others Case Studies
Figure 9. Intelligent Customer Service Report Years Considered
Figure 10. Global Intelligent Customer Service Market Size YoY Growth 2015-2026 (US$ Million)
Figure 11. Global Intelligent Customer Service Market Share by Regions: 2020 VS 2026
Figure 12. Global Intelligent Customer Service Market Share by Regions (2021-2026)
Figure 13. Porter's Five Forces Analysis
Figure 14. Global Intelligent Customer Service Market Share by Players in 2019
Figure 15. Global Top Intelligent Customer Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Intelligent Customer Service as of 2019
Figure 16. The Top 10 and 5 Players Market Share by Intelligent Customer Service Revenue in 2019
Figure 17. North America Intelligent Customer Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. Europe Intelligent Customer Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. China Intelligent Customer Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. Japan Intelligent Customer Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Southeast Asia Intelligent Customer Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. India Intelligent Customer Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Central & South America Intelligent Customer Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. Microsoft Total Revenue (US$ Million): 2019 Compared with 2018
Figure 25. Microsoft Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 26. Dassault Syst?mes Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. Dassault Syst?mes Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 28. IBM Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. IBM Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 30. Xiaoi Robot Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. Xiaoi Robot Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 32. Yunwen Technology Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. Yunwen Technology Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 34. Google Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. Google Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 36. Ipsoft Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. Ipsoft Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 38. DigitalGenius Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. DigitalGenius Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 40. ultimate.ai Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. ultimate.ai Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 42. ThinkOwl Total Revenue (US$ Million): 2019 Compared with 2018
Figure 43. ThinkOwl Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 44. Agent.ai Total Revenue (US$ Million): 2019 Compared with 2018
Figure 45. Agent.ai Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 46. Ada Total Revenue (US$ Million): 2019 Compared with 2018
Figure 47. Ada Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 48. Netomi Total Revenue (US$ Million): 2019 Compared with 2018
Figure 49. Netomi Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 50. XiaoduoAI Total Revenue (US$ Million): 2019 Compared with 2018
Figure 51. XiaoduoAI Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 52. Neteast Total Revenue (US$ Million): 2019 Compared with 2018
Figure 53. Neteast Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 54. Baidu Total Revenue (US$ Million): 2019 Compared with 2018
Figure 55. Baidu Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 56. Bottom-up and Top-down Approaches for This Report
Figure 57. Data Triangulation
Figure 58. Key Executives Interviewed
Figure 1. Global Intelligent Customer Service Market Share by Type: 2020 VS 2026
Figure 2. Cloud-Based Features
Figure 3. On-Premises Features
Figure 4. Global Intelligent Customer Service Market Share by Application: 2020 VS 2026
Figure 5. E-commerce Case Studies
Figure 6. Finance Case Studies
Figure 7. Government Case Studies
Figure 8. Others Case Studies
Figure 9. Intelligent Customer Service Report Years Considered
Figure 10. Global Intelligent Customer Service Market Size YoY Growth 2015-2026 (US$ Million)
Figure 11. Global Intelligent Customer Service Market Share by Regions: 2020 VS 2026
Figure 12. Global Intelligent Customer Service Market Share by Regions (2021-2026)
Figure 13. Porter's Five Forces Analysis
Figure 14. Global Intelligent Customer Service Market Share by Players in 2019
Figure 15. Global Top Intelligent Customer Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Intelligent Customer Service as of 2019
Figure 16. The Top 10 and 5 Players Market Share by Intelligent Customer Service Revenue in 2019
Figure 17. North America Intelligent Customer Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. Europe Intelligent Customer Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. China Intelligent Customer Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. Japan Intelligent Customer Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Southeast Asia Intelligent Customer Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. India Intelligent Customer Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Central & South America Intelligent Customer Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. Microsoft Total Revenue (US$ Million): 2019 Compared with 2018
Figure 25. Microsoft Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 26. Dassault Syst?mes Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. Dassault Syst?mes Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 28. IBM Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. IBM Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 30. Xiaoi Robot Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. Xiaoi Robot Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 32. Yunwen Technology Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. Yunwen Technology Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 34. Google Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. Google Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 36. Ipsoft Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. Ipsoft Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 38. DigitalGenius Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. DigitalGenius Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 40. ultimate.ai Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. ultimate.ai Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 42. ThinkOwl Total Revenue (US$ Million): 2019 Compared with 2018
Figure 43. ThinkOwl Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 44. Agent.ai Total Revenue (US$ Million): 2019 Compared with 2018
Figure 45. Agent.ai Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 46. Ada Total Revenue (US$ Million): 2019 Compared with 2018
Figure 47. Ada Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 48. Netomi Total Revenue (US$ Million): 2019 Compared with 2018
Figure 49. Netomi Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 50. XiaoduoAI Total Revenue (US$ Million): 2019 Compared with 2018
Figure 51. XiaoduoAI Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 52. Neteast Total Revenue (US$ Million): 2019 Compared with 2018
Figure 53. Neteast Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 54. Baidu Total Revenue (US$ Million): 2019 Compared with 2018
Figure 55. Baidu Revenue Growth Rate in Intelligent Customer Service Business (2015-2020)
Figure 56. Bottom-up and Top-down Approaches for This Report
Figure 57. Data Triangulation
Figure 58. Key Executives Interviewed