COVID-19 Impact on Global Instant Messaging and Chat Software Market Size, Status and Forecast 2020-2026

August 2020 | 133 pages | ID: C73A062EAC88EN
QYResearch

Abstracts

This report focuses on the global Instant Messaging and Chat Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Instant Messaging and Chat Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study

• Liscio
• Mirrorfly
• LiveAgent
• Genesys
• Zoho
• Salesforce
• Skype
• Slack
• Twist
• Freshchat
• Zendesk
• Nextiva
• Flock
• HelpCrunch
• Quire
• Talkspirit

Market segment by Type, the product can be split into

• PC
• Mobile

Market segment by Application, split into

• Large Enterprises
• SMEs

Market segment by Regions/Countries, this report covers

• North America
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America

The study objectives of this report are:

• To analyze global Instant Messaging and Chat Software status, future forecast, growth opportunity, key market and key players.
• To present the Instant Messaging and Chat Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Instant Messaging and Chat Software are as follows:

• History Year: 2015-2019
• Base Year: 2019
• Estimated Year: 2020
• Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Contents

1 REPORT OVERVIEW

1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Instant Messaging and Chat Software Revenue
1.4 Market Analysis by Type
  1.4.1 Global Instant Messaging and Chat Software Market Size Growth Rate by Type: 2020 VS 2026
  1.4.2 PC
  1.4.3 Mobile
1.5 Market by Application
  1.5.1 Global Instant Messaging and Chat Software Market Share by Application: 2020 VS 2026
  1.5.2 Large Enterprises
  1.5.3 SMEs
1.6 Coronavirus Disease 2019 (Covid-19): Instant Messaging and Chat Software Industry Impact
  1.6.1 How the Covid-19 is Affecting the Instant Messaging and Chat Software Industry
    1.6.1.1 Instant Messaging and Chat Software Business Impact Assessment - Covid-19
    1.6.1.2 Supply Chain Challenges
    1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
  1.6.2 Market Trends and Instant Messaging and Chat Software Potential Opportunities in the COVID-19 Landscape
  1.6.3 Measures / Proposal against Covid-19
    1.6.3.1 Government Measures to Combat Covid-19 Impact
    1.6.3.2 Proposal for Instant Messaging and Chat Software Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered

2 GLOBAL GROWTH TRENDS BY REGIONS

2.1 Instant Messaging and Chat Software Market Perspective (2015-2026)
2.2 Instant Messaging and Chat Software Growth Trends by Regions
  2.2.1 Instant Messaging and Chat Software Market Size by Regions: 2015 VS 2020 VS 2026
  2.2.2 Instant Messaging and Chat Software Historic Market Share by Regions (2015-2020)
  2.2.3 Instant Messaging and Chat Software Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
  2.3.1 Market Top Trends
  2.3.2 Market Drivers
  2.3.3 Market Challenges
  2.3.4 Porter’s Five Forces Analysis
  2.3.5 Instant Messaging and Chat Software Market Growth Strategy
  2.3.6 Primary Interviews with Key Instant Messaging and Chat Software Players (Opinion Leaders)

3 COMPETITION LANDSCAPE BY KEY PLAYERS

3.1 Global Top Instant Messaging and Chat Software Players by Market Size
  3.1.1 Global Top Instant Messaging and Chat Software Players by Revenue (2015-2020)
  3.1.2 Global Instant Messaging and Chat Software Revenue Market Share by Players (2015-2020)
  3.1.3 Global Instant Messaging and Chat Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Instant Messaging and Chat Software Market Concentration Ratio
  3.2.1 Global Instant Messaging and Chat Software Market Concentration Ratio (CR5 and HHI)
  3.2.2 Global Top 10 and Top 5 Companies by Instant Messaging and Chat Software Revenue in 2019
3.3 Instant Messaging and Chat Software Key Players Head office and Area Served
3.4 Key Players Instant Messaging and Chat Software Product Solution and Service
3.5 Date of Enter into Instant Messaging and Chat Software Market
3.6 Mergers & Acquisitions, Expansion Plans

4 BREAKDOWN DATA BY TYPE (2015-2026)

4.1 Global Instant Messaging and Chat Software Historic Market Size by Type (2015-2020)
4.2 Global Instant Messaging and Chat Software Forecasted Market Size by Type (2021-2026)

5 INSTANT MESSAGING AND CHAT SOFTWARE BREAKDOWN DATA BY APPLICATION (2015-2026)

5.1 Global Instant Messaging and Chat Software Market Size by Application (2015-2020)
5.2 Global Instant Messaging and Chat Software Forecasted Market Size by Application (2021-2026)

6 NORTH AMERICA

6.1 North America Instant Messaging and Chat Software Market Size (2015-2020)
6.2 Instant Messaging and Chat Software Key Players in North America (2019-2020)
6.3 North America Instant Messaging and Chat Software Market Size by Type (2015-2020)
6.4 North America Instant Messaging and Chat Software Market Size by Application (2015-2020)

7 EUROPE

7.1 Europe Instant Messaging and Chat Software Market Size (2015-2020)
7.2 Instant Messaging and Chat Software Key Players in Europe (2019-2020)
7.3 Europe Instant Messaging and Chat Software Market Size by Type (2015-2020)
7.4 Europe Instant Messaging and Chat Software Market Size by Application (2015-2020)

8 CHINA

8.1 China Instant Messaging and Chat Software Market Size (2015-2020)
8.2 Instant Messaging and Chat Software Key Players in China (2019-2020)
8.3 China Instant Messaging and Chat Software Market Size by Type (2015-2020)
8.4 China Instant Messaging and Chat Software Market Size by Application (2015-2020)

9 JAPAN

9.1 Japan Instant Messaging and Chat Software Market Size (2015-2020)
9.2 Instant Messaging and Chat Software Key Players in Japan (2019-2020)
9.3 Japan Instant Messaging and Chat Software Market Size by Type (2015-2020)
9.4 Japan Instant Messaging and Chat Software Market Size by Application (2015-2020)

10 SOUTHEAST ASIA

10.1 Southeast Asia Instant Messaging and Chat Software Market Size (2015-2020)
10.2 Instant Messaging and Chat Software Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Instant Messaging and Chat Software Market Size by Type (2015-2020)
10.4 Southeast Asia Instant Messaging and Chat Software Market Size by Application (2015-2020)

11 INDIA

11.1 India Instant Messaging and Chat Software Market Size (2015-2020)
11.2 Instant Messaging and Chat Software Key Players in India (2019-2020)
11.3 India Instant Messaging and Chat Software Market Size by Type (2015-2020)
11.4 India Instant Messaging and Chat Software Market Size by Application (2015-2020)

12 CENTRAL & SOUTH AMERICA

12.1 Central & South America Instant Messaging and Chat Software Market Size (2015-2020)
12.2 Instant Messaging and Chat Software Key Players in Central & South America (2019-2020)
12.3 Central & South America Instant Messaging and Chat Software Market Size by Type (2015-2020)
12.4 Central & South America Instant Messaging and Chat Software Market Size by Application (2015-2020)

13 KEY PLAYERS PROFILES

13.1 Liscio
  13.1.1 Liscio Company Details
  13.1.2 Liscio Business Overview and Its Total Revenue
  13.1.3 Liscio Instant Messaging and Chat Software Introduction
  13.1.4 Liscio Revenue in Instant Messaging and Chat Software Business (2015-2020))
  13.1.5 Liscio Recent Development
13.2 Mirrorfly
  13.2.1 Mirrorfly Company Details
  13.2.2 Mirrorfly Business Overview and Its Total Revenue
  13.2.3 Mirrorfly Instant Messaging and Chat Software Introduction
  13.2.4 Mirrorfly Revenue in Instant Messaging and Chat Software Business (2015-2020)
  13.2.5 Mirrorfly Recent Development
13.3 LiveAgent
  13.3.1 LiveAgent Company Details
  13.3.2 LiveAgent Business Overview and Its Total Revenue
  13.3.3 LiveAgent Instant Messaging and Chat Software Introduction
  13.3.4 LiveAgent Revenue in Instant Messaging and Chat Software Business (2015-2020)
  13.3.5 LiveAgent Recent Development
13.4 Genesys
  13.4.1 Genesys Company Details
  13.4.2 Genesys Business Overview and Its Total Revenue
  13.4.3 Genesys Instant Messaging and Chat Software Introduction
  13.4.4 Genesys Revenue in Instant Messaging and Chat Software Business (2015-2020)
  13.4.5 Genesys Recent Development
13.5 Zoho
  13.5.1 Zoho Company Details
  13.5.2 Zoho Business Overview and Its Total Revenue
  13.5.3 Zoho Instant Messaging and Chat Software Introduction
  13.5.4 Zoho Revenue in Instant Messaging and Chat Software Business (2015-2020)
  13.5.5 Zoho Recent Development
13.6 Salesforce
  13.6.1 Salesforce Company Details
  13.6.2 Salesforce Business Overview and Its Total Revenue
  13.6.3 Salesforce Instant Messaging and Chat Software Introduction
  13.6.4 Salesforce Revenue in Instant Messaging and Chat Software Business (2015-2020)
  13.6.5 Salesforce Recent Development
13.7 Skype
  13.7.1 Skype Company Details
  13.7.2 Skype Business Overview and Its Total Revenue
  13.7.3 Skype Instant Messaging and Chat Software Introduction
  13.7.4 Skype Revenue in Instant Messaging and Chat Software Business (2015-2020)
  13.7.5 Skype Recent Development
13.8 Slack
  13.8.1 Slack Company Details
  13.8.2 Slack Business Overview and Its Total Revenue
  13.8.3 Slack Instant Messaging and Chat Software Introduction
  13.8.4 Slack Revenue in Instant Messaging and Chat Software Business (2015-2020)
  13.8.5 Slack Recent Development
13.9 Twist
  13.9.1 Twist Company Details
  13.9.2 Twist Business Overview and Its Total Revenue
  13.9.3 Twist Instant Messaging and Chat Software Introduction
  13.9.4 Twist Revenue in Instant Messaging and Chat Software Business (2015-2020)
  13.9.5 Twist Recent Development
13.10 Freshchat
  13.10.1 Freshchat Company Details
  13.10.2 Freshchat Business Overview and Its Total Revenue
  13.10.3 Freshchat Instant Messaging and Chat Software Introduction
  13.10.4 Freshchat Revenue in Instant Messaging and Chat Software Business (2015-2020)
  13.10.5 Freshchat Recent Development
13.11 Zendesk
  10.11.1 Zendesk Company Details
  10.11.2 Zendesk Business Overview and Its Total Revenue
  10.11.3 Zendesk Instant Messaging and Chat Software Introduction
  10.11.4 Zendesk Revenue in Instant Messaging and Chat Software Business (2015-2020)
  10.11.5 Zendesk Recent Development
13.12 Nextiva
  10.12.1 Nextiva Company Details
  10.12.2 Nextiva Business Overview and Its Total Revenue
  10.12.3 Nextiva Instant Messaging and Chat Software Introduction
  10.12.4 Nextiva Revenue in Instant Messaging and Chat Software Business (2015-2020)
  10.12.5 Nextiva Recent Development
13.13 Flock
  10.13.1 Flock Company Details
  10.13.2 Flock Business Overview and Its Total Revenue
  10.13.3 Flock Instant Messaging and Chat Software Introduction
  10.13.4 Flock Revenue in Instant Messaging and Chat Software Business (2015-2020)
  10.13.5 Flock Recent Development
13.14 HelpCrunch
  10.14.1 HelpCrunch Company Details
  10.14.2 HelpCrunch Business Overview and Its Total Revenue
  10.14.3 HelpCrunch Instant Messaging and Chat Software Introduction
  10.14.4 HelpCrunch Revenue in Instant Messaging and Chat Software Business (2015-2020)
  10.14.5 HelpCrunch Recent Development
13.15 Quire
  10.15.1 Quire Company Details
  10.15.2 Quire Business Overview and Its Total Revenue
  10.15.3 Quire Instant Messaging and Chat Software Introduction
  10.15.4 Quire Revenue in Instant Messaging and Chat Software Business (2015-2020)
  10.15.5 Quire Recent Development
13.16 Talkspirit
  10.16.1 Talkspirit Company Details
  10.16.2 Talkspirit Business Overview and Its Total Revenue
  10.16.3 Talkspirit Instant Messaging and Chat Software Introduction
  10.16.4 Talkspirit Revenue in Instant Messaging and Chat Software Business (2015-2020)
  10.16.5 Talkspirit Recent Development

14 ANALYST'S VIEWPOINTS/CONCLUSIONS

15 APPENDIX

15.1 Research Methodology
  15.1.1 Methodology/Research Approach
  15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details

List Of Tables

LIST OF TABLES

Table 1. Instant Messaging and Chat Software Key Market Segments
Table 2. Key Players Covered: Ranking by Instant Messaging and Chat Software Revenue
Table 3. Ranking of Global Top Instant Messaging and Chat Software Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Instant Messaging and Chat Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of PC
Table 6. Key Players of Mobile
Table 7. COVID-19 Impact Global Market: (Four Instant Messaging and Chat Software Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Instant Messaging and Chat Software Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Instant Messaging and Chat Software Players to Combat Covid-19 Impact
Table 12. Global Instant Messaging and Chat Software Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Instant Messaging and Chat Software Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Instant Messaging and Chat Software Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Instant Messaging and Chat Software Market Share by Regions (2015-2020)
Table 16. Global Instant Messaging and Chat Software Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Instant Messaging and Chat Software Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Instant Messaging and Chat Software Market Growth Strategy
Table 22. Main Points Interviewed from Key Instant Messaging and Chat Software Players
Table 23. Global Instant Messaging and Chat Software Revenue by Players (2015-2020) (Million US$)
Table 24. Global Instant Messaging and Chat Software Market Share by Players (2015-2020)
Table 25. Global Top Instant Messaging and Chat Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Instant Messaging and Chat Software as of 2019)
Table 26. Global Instant Messaging and Chat Software by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Instant Messaging and Chat Software Product Solution and Service
Table 29. Date of Enter into Instant Messaging and Chat Software Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Instant Messaging and Chat Software Market Size by Type (2015-2020) (Million US$)
Table 32. Global Instant Messaging and Chat Software Market Size Share by Type (2015-2020)
Table 33. Global Instant Messaging and Chat Software Revenue Market Share by Type (2021-2026)
Table 34. Global Instant Messaging and Chat Software Market Size Share by Application (2015-2020)
Table 35. Global Instant Messaging and Chat Software Market Size by Application (2015-2020) (Million US$)
Table 36. Global Instant Messaging and Chat Software Market Size Share by Application (2021-2026)
Table 37. North America Key Players Instant Messaging and Chat Software Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Instant Messaging and Chat Software Market Share (2019-2020)
Table 39. North America Instant Messaging and Chat Software Market Size by Type (2015-2020) (Million US$)
Table 40. North America Instant Messaging and Chat Software Market Share by Type (2015-2020)
Table 41. North America Instant Messaging and Chat Software Market Size by Application (2015-2020) (Million US$)
Table 42. North America Instant Messaging and Chat Software Market Share by Application (2015-2020)
Table 43. Europe Key Players Instant Messaging and Chat Software Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Instant Messaging and Chat Software Market Share (2019-2020)
Table 45. Europe Instant Messaging and Chat Software Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Instant Messaging and Chat Software Market Share by Type (2015-2020)
Table 47. Europe Instant Messaging and Chat Software Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Instant Messaging and Chat Software Market Share by Application (2015-2020)
Table 49. China Key Players Instant Messaging and Chat Software Revenue (2019-2020) (Million US$)
Table 50. China Key Players Instant Messaging and Chat Software Market Share (2019-2020)
Table 51. China Instant Messaging and Chat Software Market Size by Type (2015-2020) (Million US$)
Table 52. China Instant Messaging and Chat Software Market Share by Type (2015-2020)
Table 53. China Instant Messaging and Chat Software Market Size by Application (2015-2020) (Million US$)
Table 54. China Instant Messaging and Chat Software Market Share by Application (2015-2020)
Table 55. Japan Key Players Instant Messaging and Chat Software Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Instant Messaging and Chat Software Market Share (2019-2020)
Table 57. Japan Instant Messaging and Chat Software Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Instant Messaging and Chat Software Market Share by Type (2015-2020)
Table 59. Japan Instant Messaging and Chat Software Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Instant Messaging and Chat Software Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Instant Messaging and Chat Software Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Instant Messaging and Chat Software Market Share (2019-2020)
Table 63. Southeast Asia Instant Messaging and Chat Software Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Instant Messaging and Chat Software Market Share by Type (2015-2020)
Table 65. Southeast Asia Instant Messaging and Chat Software Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Instant Messaging and Chat Software Market Share by Application (2015-2020)
Table 67. India Key Players Instant Messaging and Chat Software Revenue (2019-2020) (Million US$)
Table 68. India Key Players Instant Messaging and Chat Software Market Share (2019-2020)
Table 69. India Instant Messaging and Chat Software Market Size by Type (2015-2020) (Million US$)
Table 70. India Instant Messaging and Chat Software Market Share by Type (2015-2020)
Table 71. India Instant Messaging and Chat Software Market Size by Application (2015-2020) (Million US$)
Table 72. India Instant Messaging and Chat Software Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Instant Messaging and Chat Software Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Instant Messaging and Chat Software Market Share (2019-2020)
Table 75. Central & South America Instant Messaging and Chat Software Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Instant Messaging and Chat Software Market Share by Type (2015-2020)
Table 77. Central & South America Instant Messaging and Chat Software Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Instant Messaging and Chat Software Market Share by Application (2015-2020)
Table 79. Liscio Company Details
Table 80. Liscio Business Overview
Table 81. Liscio Product
Table 82. Liscio Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$)
Table 83. Liscio Recent Development
Table 84. Mirrorfly Company Details
Table 85. Mirrorfly Business Overview
Table 86. Mirrorfly Product
Table 87. Mirrorfly Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$)
Table 88. Mirrorfly Recent Development
Table 89. LiveAgent Company Details
Table 90. LiveAgent Business Overview
Table 91. LiveAgent Product
Table 92. LiveAgent Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$)
Table 93. LiveAgent Recent Development
Table 94. Genesys Company Details
Table 95. Genesys Business Overview
Table 96. Genesys Product
Table 97. Genesys Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$)
Table 98. Genesys Recent Development
Table 99. Zoho Company Details
Table 100. Zoho Business Overview
Table 101. Zoho Product
Table 102. Zoho Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$)
Table 103. Zoho Recent Development
Table 104. Salesforce Company Details
Table 105. Salesforce Business Overview
Table 106. Salesforce Product
Table 107. Salesforce Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$)
Table 108. Salesforce Recent Development
Table 109. Skype Company Details
Table 110. Skype Business Overview
Table 111. Skype Product
Table 112. Skype Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$)
Table 113. Skype Recent Development
Table 114. Slack Business Overview
Table 115. Slack Product
Table 116. Slack Company Details
Table 117. Slack Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$)
Table 118. Slack Recent Development
Table 119. Twist Company Details
Table 120. Twist Business Overview
Table 121. Twist Product
Table 122. Twist Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$)
Table 123. Twist Recent Development
Table 124. Freshchat Company Details
Table 125. Freshchat Business Overview
Table 126. Freshchat Product
Table 127. Freshchat Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$)
Table 128. Freshchat Recent Development
Table 129. Zendesk Company Details
Table 130. Zendesk Business Overview
Table 131. Zendesk Product
Table 132. Zendesk Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$)
Table 133. Zendesk Recent Development
Table 134. Nextiva Company Details
Table 135. Nextiva Business Overview
Table 136. Nextiva Product
Table 137. Nextiva Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$)
Table 138. Nextiva Recent Development
Table 139. Flock Company Details
Table 140. Flock Business Overview
Table 141. Flock Product
Table 142. Flock Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$)
Table 143. Flock Recent Development
Table 144. HelpCrunch Company Details
Table 145. HelpCrunch Business Overview
Table 146. HelpCrunch Product
Table 147. HelpCrunch Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$)
Table 148. HelpCrunch Recent Development
Table 149. Quire Company Details
Table 150. Quire Business Overview
Table 151. Quire Product
Table 152. Quire Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$)
Table 153. Quire Recent Development
Table 154. Talkspirit Company Details
Table 155. Talkspirit Business Overview
Table 156. Talkspirit Product
Table 157. Talkspirit Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$)
Table 158. Talkspirit Recent Development
Table 159. Research Programs/Design for This Report
Table 160. Key Data Information from Secondary Sources
Table 161. Key Data Information from Primary Sources

List Of Figures

LIST OF FIGURES

Figure 1. Global Instant Messaging and Chat Software Market Share by Type: 2020 VS 2026
Figure 2. PC Features
Figure 3. Mobile Features
Figure 4. Global Instant Messaging and Chat Software Market Share by Application: 2020 VS 2026
Figure 5. Large Enterprises Case Studies
Figure 6. SMEs Case Studies
Figure 7. Instant Messaging and Chat Software Report Years Considered
Figure 8. Global Instant Messaging and Chat Software Market Size YoY Growth 2015-2026 (US$ Million)
Figure 9. Global Instant Messaging and Chat Software Market Share by Regions: 2020 VS 2026
Figure 10. Global Instant Messaging and Chat Software Market Share by Regions (2021-2026)
Figure 11. Porter's Five Forces Analysis
Figure 12. Global Instant Messaging and Chat Software Market Share by Players in 2019
Figure 13. Global Top Instant Messaging and Chat Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Instant Messaging and Chat Software as of 2019
Figure 14. The Top 10 and 5 Players Market Share by Instant Messaging and Chat Software Revenue in 2019
Figure 15. North America Instant Messaging and Chat Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 16. Europe Instant Messaging and Chat Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 17. China Instant Messaging and Chat Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. Japan Instant Messaging and Chat Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Southeast Asia Instant Messaging and Chat Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. India Instant Messaging and Chat Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Central & South America Instant Messaging and Chat Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Liscio Total Revenue (US$ Million): 2019 Compared with 2018
Figure 23. Liscio Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020)
Figure 24. Mirrorfly Total Revenue (US$ Million): 2019 Compared with 2018
Figure 25. Mirrorfly Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020)
Figure 26. LiveAgent Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. LiveAgent Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020)
Figure 28. Genesys Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. Genesys Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020)
Figure 30. Zoho Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. Zoho Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020)
Figure 32. Salesforce Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. Salesforce Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020)
Figure 34. Skype Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. Skype Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020)
Figure 36. Slack Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. Slack Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020)
Figure 38. Twist Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. Twist Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020)
Figure 40. Freshchat Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. Freshchat Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020)
Figure 42. Zendesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 43. Zendesk Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020)
Figure 44. Nextiva Total Revenue (US$ Million): 2019 Compared with 2018
Figure 45. Nextiva Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020)
Figure 46. Flock Total Revenue (US$ Million): 2019 Compared with 2018
Figure 47. Flock Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020)
Figure 48. HelpCrunch Total Revenue (US$ Million): 2019 Compared with 2018
Figure 49. HelpCrunch Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020)
Figure 50. Quire Total Revenue (US$ Million): 2019 Compared with 2018
Figure 51. Quire Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020)
Figure 52. Talkspirit Total Revenue (US$ Million): 2019 Compared with 2018
Figure 53. Talkspirit Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020)
Figure 54. Bottom-up and Top-down Approaches for This Report
Figure 55. Data Triangulation
Figure 56. Key Executives Interviewed