COVID-19 Impact on Global Help Desk & Ticketing Software Market Size, Status and Forecast 2020-2026

August 2020 | 128 pages | ID: CBB5EAFAA46CEN
QYResearch

Abstracts

This report focuses on the global Help Desk & Ticketing Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Help Desk & Ticketing Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study

• Vision Helpdesk
• Genesys PureCloud
• Canfigure
• LiveChat
• Wrike
• Bitrix24
• LiveAgent
• HelpDesk
• Mint Service Desk
• HarmonyPSA
• Agile CRM
• Teamwork Desk
• Zendesk
• TeamSupport
• Qualtrics
• Nextiva
• Help Scout

Market segment by Type, the product can be split into

• Cloud-Based
• On-Premises

Market segment by Application, split into

• Large Enterprises(1000+ Users)
• Medium-Sized Enterprise(499-1000 Users)
• Small Enterprises(1-499 Users)

Market segment by Regions/Countries, this report covers

• North America
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America

The study objectives of this report are:

• To analyze global Help Desk & Ticketing Software status, future forecast, growth opportunity, key market and key players.
• To present the Help Desk & Ticketing Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Help Desk & Ticketing Software are as follows:

• History Year: 2015-2019
• Base Year: 2019
• Estimated Year: 2020
• Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Contents

1 REPORT OVERVIEW

1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Help Desk & Ticketing Software Revenue
1.4 Market Analysis by Type
  1.4.1 Global Help Desk & Ticketing Software Market Size Growth Rate by Type: 2020 VS 2026
  1.4.2 Cloud-Based
  1.4.3 On-Premises
1.5 Market by Application
  1.5.1 Global Help Desk & Ticketing Software Market Share by Application: 2020 VS 2026
  1.5.2 Large Enterprises(1000+ Users)
  1.5.3 Medium-Sized Enterprise(499-1000 Users)
  1.5.4 Small Enterprises(1-499 Users)
1.6 Coronavirus Disease 2019 (Covid-19): Help Desk & Ticketing Software Industry Impact
  1.6.1 How the Covid-19 is Affecting the Help Desk & Ticketing Software Industry
    1.6.1.1 Help Desk & Ticketing Software Business Impact Assessment - Covid-19
    1.6.1.2 Supply Chain Challenges
    1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
  1.6.2 Market Trends and Help Desk & Ticketing Software Potential Opportunities in the COVID-19 Landscape
  1.6.3 Measures / Proposal against Covid-19
    1.6.3.1 Government Measures to Combat Covid-19 Impact
    1.6.3.2 Proposal for Help Desk & Ticketing Software Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered

2 GLOBAL GROWTH TRENDS BY REGIONS

2.1 Help Desk & Ticketing Software Market Perspective (2015-2026)
2.2 Help Desk & Ticketing Software Growth Trends by Regions
  2.2.1 Help Desk & Ticketing Software Market Size by Regions: 2015 VS 2020 VS 2026
  2.2.2 Help Desk & Ticketing Software Historic Market Share by Regions (2015-2020)
  2.2.3 Help Desk & Ticketing Software Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
  2.3.1 Market Top Trends
  2.3.2 Market Drivers
  2.3.3 Market Challenges
  2.3.4 Porter’s Five Forces Analysis
  2.3.5 Help Desk & Ticketing Software Market Growth Strategy
  2.3.6 Primary Interviews with Key Help Desk & Ticketing Software Players (Opinion Leaders)

3 COMPETITION LANDSCAPE BY KEY PLAYERS

3.1 Global Top Help Desk & Ticketing Software Players by Market Size
  3.1.1 Global Top Help Desk & Ticketing Software Players by Revenue (2015-2020)
  3.1.2 Global Help Desk & Ticketing Software Revenue Market Share by Players (2015-2020)
  3.1.3 Global Help Desk & Ticketing Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Help Desk & Ticketing Software Market Concentration Ratio
  3.2.1 Global Help Desk & Ticketing Software Market Concentration Ratio (CR5 and HHI)
  3.2.2 Global Top 10 and Top 5 Companies by Help Desk & Ticketing Software Revenue in 2019
3.3 Help Desk & Ticketing Software Key Players Head office and Area Served
3.4 Key Players Help Desk & Ticketing Software Product Solution and Service
3.5 Date of Enter into Help Desk & Ticketing Software Market
3.6 Mergers & Acquisitions, Expansion Plans

4 BREAKDOWN DATA BY TYPE (2015-2026)

4.1 Global Help Desk & Ticketing Software Historic Market Size by Type (2015-2020)
4.2 Global Help Desk & Ticketing Software Forecasted Market Size by Type (2021-2026)

5 HELP DESK & TICKETING SOFTWARE BREAKDOWN DATA BY APPLICATION (2015-2026)

5.1 Global Help Desk & Ticketing Software Market Size by Application (2015-2020)
5.2 Global Help Desk & Ticketing Software Forecasted Market Size by Application (2021-2026)

6 NORTH AMERICA

6.1 North America Help Desk & Ticketing Software Market Size (2015-2020)
6.2 Help Desk & Ticketing Software Key Players in North America (2019-2020)
6.3 North America Help Desk & Ticketing Software Market Size by Type (2015-2020)
6.4 North America Help Desk & Ticketing Software Market Size by Application (2015-2020)

7 EUROPE

7.1 Europe Help Desk & Ticketing Software Market Size (2015-2020)
7.2 Help Desk & Ticketing Software Key Players in Europe (2019-2020)
7.3 Europe Help Desk & Ticketing Software Market Size by Type (2015-2020)
7.4 Europe Help Desk & Ticketing Software Market Size by Application (2015-2020)

8 CHINA

8.1 China Help Desk & Ticketing Software Market Size (2015-2020)
8.2 Help Desk & Ticketing Software Key Players in China (2019-2020)
8.3 China Help Desk & Ticketing Software Market Size by Type (2015-2020)
8.4 China Help Desk & Ticketing Software Market Size by Application (2015-2020)

9 JAPAN

9.1 Japan Help Desk & Ticketing Software Market Size (2015-2020)
9.2 Help Desk & Ticketing Software Key Players in Japan (2019-2020)
9.3 Japan Help Desk & Ticketing Software Market Size by Type (2015-2020)
9.4 Japan Help Desk & Ticketing Software Market Size by Application (2015-2020)

10 SOUTHEAST ASIA

10.1 Southeast Asia Help Desk & Ticketing Software Market Size (2015-2020)
10.2 Help Desk & Ticketing Software Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Help Desk & Ticketing Software Market Size by Type (2015-2020)
10.4 Southeast Asia Help Desk & Ticketing Software Market Size by Application (2015-2020)

11 INDIA

11.1 India Help Desk & Ticketing Software Market Size (2015-2020)
11.2 Help Desk & Ticketing Software Key Players in India (2019-2020)
11.3 India Help Desk & Ticketing Software Market Size by Type (2015-2020)
11.4 India Help Desk & Ticketing Software Market Size by Application (2015-2020)

12 CENTRAL & SOUTH AMERICA

12.1 Central & South America Help Desk & Ticketing Software Market Size (2015-2020)
12.2 Help Desk & Ticketing Software Key Players in Central & South America (2019-2020)
12.3 Central & South America Help Desk & Ticketing Software Market Size by Type (2015-2020)
12.4 Central & South America Help Desk & Ticketing Software Market Size by Application (2015-2020)

13 KEY PLAYERS PROFILES

13.1 Vision Helpdesk
  13.1.1 Vision Helpdesk Company Details
  13.1.2 Vision Helpdesk Business Overview and Its Total Revenue
  13.1.3 Vision Helpdesk Help Desk & Ticketing Software Introduction
  13.1.4 Vision Helpdesk Revenue in Help Desk & Ticketing Software Business (2015-2020))
  13.1.5 Vision Helpdesk Recent Development
13.2 Genesys PureCloud
  13.2.1 Genesys PureCloud Company Details
  13.2.2 Genesys PureCloud Business Overview and Its Total Revenue
  13.2.3 Genesys PureCloud Help Desk & Ticketing Software Introduction
  13.2.4 Genesys PureCloud Revenue in Help Desk & Ticketing Software Business (2015-2020)
  13.2.5 Genesys PureCloud Recent Development
13.3 Canfigure
  13.3.1 Canfigure Company Details
  13.3.2 Canfigure Business Overview and Its Total Revenue
  13.3.3 Canfigure Help Desk & Ticketing Software Introduction
  13.3.4 Canfigure Revenue in Help Desk & Ticketing Software Business (2015-2020)
  13.3.5 Canfigure Recent Development
13.4 LiveChat
  13.4.1 LiveChat Company Details
  13.4.2 LiveChat Business Overview and Its Total Revenue
  13.4.3 LiveChat Help Desk & Ticketing Software Introduction
  13.4.4 LiveChat Revenue in Help Desk & Ticketing Software Business (2015-2020)
  13.4.5 LiveChat Recent Development
13.5 Wrike
  13.5.1 Wrike Company Details
  13.5.2 Wrike Business Overview and Its Total Revenue
  13.5.3 Wrike Help Desk & Ticketing Software Introduction
  13.5.4 Wrike Revenue in Help Desk & Ticketing Software Business (2015-2020)
  13.5.5 Wrike Recent Development
13.6 Bitrix24
  13.6.1 Bitrix24 Company Details
  13.6.2 Bitrix24 Business Overview and Its Total Revenue
  13.6.3 Bitrix24 Help Desk & Ticketing Software Introduction
  13.6.4 Bitrix24 Revenue in Help Desk & Ticketing Software Business (2015-2020)
  13.6.5 Bitrix24 Recent Development
13.7 LiveAgent
  13.7.1 LiveAgent Company Details
  13.7.2 LiveAgent Business Overview and Its Total Revenue
  13.7.3 LiveAgent Help Desk & Ticketing Software Introduction
  13.7.4 LiveAgent Revenue in Help Desk & Ticketing Software Business (2015-2020)
  13.7.5 LiveAgent Recent Development
13.8 HelpDesk
  13.8.1 HelpDesk Company Details
  13.8.2 HelpDesk Business Overview and Its Total Revenue
  13.8.3 HelpDesk Help Desk & Ticketing Software Introduction
  13.8.4 HelpDesk Revenue in Help Desk & Ticketing Software Business (2015-2020)
  13.8.5 HelpDesk Recent Development
13.9 Mint Service Desk
  13.9.1 Mint Service Desk Company Details
  13.9.2 Mint Service Desk Business Overview and Its Total Revenue
  13.9.3 Mint Service Desk Help Desk & Ticketing Software Introduction
  13.9.4 Mint Service Desk Revenue in Help Desk & Ticketing Software Business (2015-2020)
  13.9.5 Mint Service Desk Recent Development
13.10 HarmonyPSA
  13.10.1 HarmonyPSA Company Details
  13.10.2 HarmonyPSA Business Overview and Its Total Revenue
  13.10.3 HarmonyPSA Help Desk & Ticketing Software Introduction
  13.10.4 HarmonyPSA Revenue in Help Desk & Ticketing Software Business (2015-2020)
  13.10.5 HarmonyPSA Recent Development
13.11 Agile CRM
  10.11.1 Agile CRM Company Details
  10.11.2 Agile CRM Business Overview and Its Total Revenue
  10.11.3 Agile CRM Help Desk & Ticketing Software Introduction
  10.11.4 Agile CRM Revenue in Help Desk & Ticketing Software Business (2015-2020)
  10.11.5 Agile CRM Recent Development
13.12 Teamwork Desk
  10.12.1 Teamwork Desk Company Details
  10.12.2 Teamwork Desk Business Overview and Its Total Revenue
  10.12.3 Teamwork Desk Help Desk & Ticketing Software Introduction
  10.12.4 Teamwork Desk Revenue in Help Desk & Ticketing Software Business (2015-2020)
  10.12.5 Teamwork Desk Recent Development
13.13 Zendesk
  10.13.1 Zendesk Company Details
  10.13.2 Zendesk Business Overview and Its Total Revenue
  10.13.3 Zendesk Help Desk & Ticketing Software Introduction
  10.13.4 Zendesk Revenue in Help Desk & Ticketing Software Business (2015-2020)
  10.13.5 Zendesk Recent Development
13.14 TeamSupport
  10.14.1 TeamSupport Company Details
  10.14.2 TeamSupport Business Overview and Its Total Revenue
  10.14.3 TeamSupport Help Desk & Ticketing Software Introduction
  10.14.4 TeamSupport Revenue in Help Desk & Ticketing Software Business (2015-2020)
  10.14.5 TeamSupport Recent Development
13.15 Qualtrics
  10.15.1 Qualtrics Company Details
  10.15.2 Qualtrics Business Overview and Its Total Revenue
  10.15.3 Qualtrics Help Desk & Ticketing Software Introduction
  10.15.4 Qualtrics Revenue in Help Desk & Ticketing Software Business (2015-2020)
  10.15.5 Qualtrics Recent Development
13.16 Nextiva
  10.16.1 Nextiva Company Details
  10.16.2 Nextiva Business Overview and Its Total Revenue
  10.16.3 Nextiva Help Desk & Ticketing Software Introduction
  10.16.4 Nextiva Revenue in Help Desk & Ticketing Software Business (2015-2020)
  10.16.5 Nextiva Recent Development
13.17 Help Scout
  10.17.1 Help Scout Company Details
  10.17.2 Help Scout Business Overview and Its Total Revenue
  10.17.3 Help Scout Help Desk & Ticketing Software Introduction
  10.17.4 Help Scout Revenue in Help Desk & Ticketing Software Business (2015-2020)
  10.17.5 Help Scout Recent Development

14 ANALYST'S VIEWPOINTS/CONCLUSIONS

15 APPENDIX

15.1 Research Methodology
  15.1.1 Methodology/Research Approach
  15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details

List Of Tables

LIST OF TABLES

Table 1. Help Desk & Ticketing Software Key Market Segments
Table 2. Key Players Covered: Ranking by Help Desk & Ticketing Software Revenue
Table 3. Ranking of Global Top Help Desk & Ticketing Software Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Help Desk & Ticketing Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Cloud-Based
Table 6. Key Players of On-Premises
Table 7. COVID-19 Impact Global Market: (Four Help Desk & Ticketing Software Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Help Desk & Ticketing Software Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Help Desk & Ticketing Software Players to Combat Covid-19 Impact
Table 12. Global Help Desk & Ticketing Software Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Help Desk & Ticketing Software Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Help Desk & Ticketing Software Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Help Desk & Ticketing Software Market Share by Regions (2015-2020)
Table 16. Global Help Desk & Ticketing Software Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Help Desk & Ticketing Software Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Help Desk & Ticketing Software Market Growth Strategy
Table 22. Main Points Interviewed from Key Help Desk & Ticketing Software Players
Table 23. Global Help Desk & Ticketing Software Revenue by Players (2015-2020) (Million US$)
Table 24. Global Help Desk & Ticketing Software Market Share by Players (2015-2020)
Table 25. Global Top Help Desk & Ticketing Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Help Desk & Ticketing Software as of 2019)
Table 26. Global Help Desk & Ticketing Software by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Help Desk & Ticketing Software Product Solution and Service
Table 29. Date of Enter into Help Desk & Ticketing Software Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Help Desk & Ticketing Software Market Size by Type (2015-2020) (Million US$)
Table 32. Global Help Desk & Ticketing Software Market Size Share by Type (2015-2020)
Table 33. Global Help Desk & Ticketing Software Revenue Market Share by Type (2021-2026)
Table 34. Global Help Desk & Ticketing Software Market Size Share by Application (2015-2020)
Table 35. Global Help Desk & Ticketing Software Market Size by Application (2015-2020) (Million US$)
Table 36. Global Help Desk & Ticketing Software Market Size Share by Application (2021-2026)
Table 37. North America Key Players Help Desk & Ticketing Software Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Help Desk & Ticketing Software Market Share (2019-2020)
Table 39. North America Help Desk & Ticketing Software Market Size by Type (2015-2020) (Million US$)
Table 40. North America Help Desk & Ticketing Software Market Share by Type (2015-2020)
Table 41. North America Help Desk & Ticketing Software Market Size by Application (2015-2020) (Million US$)
Table 42. North America Help Desk & Ticketing Software Market Share by Application (2015-2020)
Table 43. Europe Key Players Help Desk & Ticketing Software Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Help Desk & Ticketing Software Market Share (2019-2020)
Table 45. Europe Help Desk & Ticketing Software Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Help Desk & Ticketing Software Market Share by Type (2015-2020)
Table 47. Europe Help Desk & Ticketing Software Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Help Desk & Ticketing Software Market Share by Application (2015-2020)
Table 49. China Key Players Help Desk & Ticketing Software Revenue (2019-2020) (Million US$)
Table 50. China Key Players Help Desk & Ticketing Software Market Share (2019-2020)
Table 51. China Help Desk & Ticketing Software Market Size by Type (2015-2020) (Million US$)
Table 52. China Help Desk & Ticketing Software Market Share by Type (2015-2020)
Table 53. China Help Desk & Ticketing Software Market Size by Application (2015-2020) (Million US$)
Table 54. China Help Desk & Ticketing Software Market Share by Application (2015-2020)
Table 55. Japan Key Players Help Desk & Ticketing Software Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Help Desk & Ticketing Software Market Share (2019-2020)
Table 57. Japan Help Desk & Ticketing Software Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Help Desk & Ticketing Software Market Share by Type (2015-2020)
Table 59. Japan Help Desk & Ticketing Software Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Help Desk & Ticketing Software Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Help Desk & Ticketing Software Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Help Desk & Ticketing Software Market Share (2019-2020)
Table 63. Southeast Asia Help Desk & Ticketing Software Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Help Desk & Ticketing Software Market Share by Type (2015-2020)
Table 65. Southeast Asia Help Desk & Ticketing Software Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Help Desk & Ticketing Software Market Share by Application (2015-2020)
Table 67. India Key Players Help Desk & Ticketing Software Revenue (2019-2020) (Million US$)
Table 68. India Key Players Help Desk & Ticketing Software Market Share (2019-2020)
Table 69. India Help Desk & Ticketing Software Market Size by Type (2015-2020) (Million US$)
Table 70. India Help Desk & Ticketing Software Market Share by Type (2015-2020)
Table 71. India Help Desk & Ticketing Software Market Size by Application (2015-2020) (Million US$)
Table 72. India Help Desk & Ticketing Software Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Help Desk & Ticketing Software Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Help Desk & Ticketing Software Market Share (2019-2020)
Table 75. Central & South America Help Desk & Ticketing Software Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Help Desk & Ticketing Software Market Share by Type (2015-2020)
Table 77. Central & South America Help Desk & Ticketing Software Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Help Desk & Ticketing Software Market Share by Application (2015-2020)
Table 79. Vision Helpdesk Company Details
Table 80. Vision Helpdesk Business Overview
Table 81. Vision Helpdesk Product
Table 82. Vision Helpdesk Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 83. Vision Helpdesk Recent Development
Table 84. Genesys PureCloud Company Details
Table 85. Genesys PureCloud Business Overview
Table 86. Genesys PureCloud Product
Table 87. Genesys PureCloud Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 88. Genesys PureCloud Recent Development
Table 89. Canfigure Company Details
Table 90. Canfigure Business Overview
Table 91. Canfigure Product
Table 92. Canfigure Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 93. Canfigure Recent Development
Table 94. LiveChat Company Details
Table 95. LiveChat Business Overview
Table 96. LiveChat Product
Table 97. LiveChat Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 98. LiveChat Recent Development
Table 99. Wrike Company Details
Table 100. Wrike Business Overview
Table 101. Wrike Product
Table 102. Wrike Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 103. Wrike Recent Development
Table 104. Bitrix24 Company Details
Table 105. Bitrix24 Business Overview
Table 106. Bitrix24 Product
Table 107. Bitrix24 Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 108. Bitrix24 Recent Development
Table 109. LiveAgent Company Details
Table 110. LiveAgent Business Overview
Table 111. LiveAgent Product
Table 112. LiveAgent Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 113. LiveAgent Recent Development
Table 114. HelpDesk Business Overview
Table 115. HelpDesk Product
Table 116. HelpDesk Company Details
Table 117. HelpDesk Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 118. HelpDesk Recent Development
Table 119. Mint Service Desk Company Details
Table 120. Mint Service Desk Business Overview
Table 121. Mint Service Desk Product
Table 122. Mint Service Desk Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 123. Mint Service Desk Recent Development
Table 124. HarmonyPSA Company Details
Table 125. HarmonyPSA Business Overview
Table 126. HarmonyPSA Product
Table 127. HarmonyPSA Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 128. HarmonyPSA Recent Development
Table 129. Agile CRM Company Details
Table 130. Agile CRM Business Overview
Table 131. Agile CRM Product
Table 132. Agile CRM Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 133. Agile CRM Recent Development
Table 134. Teamwork Desk Company Details
Table 135. Teamwork Desk Business Overview
Table 136. Teamwork Desk Product
Table 137. Teamwork Desk Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 138. Teamwork Desk Recent Development
Table 139. Zendesk Company Details
Table 140. Zendesk Business Overview
Table 141. Zendesk Product
Table 142. Zendesk Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 143. Zendesk Recent Development
Table 144. TeamSupport Company Details
Table 145. TeamSupport Business Overview
Table 146. TeamSupport Product
Table 147. TeamSupport Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 148. TeamSupport Recent Development
Table 149. Qualtrics Company Details
Table 150. Qualtrics Business Overview
Table 151. Qualtrics Product
Table 152. Qualtrics Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 153. Qualtrics Recent Development
Table 154. Nextiva Company Details
Table 155. Nextiva Business Overview
Table 156. Nextiva Product
Table 157. Nextiva Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 158. Nextiva Recent Development
Table 159. Help Scout Company Details
Table 160. Help Scout Business Overview
Table 161. Help Scout Product
Table 162. Help Scout Revenue in Help Desk & Ticketing Software Business (2015-2020) (Million US$)
Table 163. Help Scout Recent Development
Table 164. Research Programs/Design for This Report
Table 165. Key Data Information from Secondary Sources
Table 166. Key Data Information from Primary Sources

List Of Figures

LIST OF FIGURES

Figure 1. Global Help Desk & Ticketing Software Market Share by Type: 2020 VS 2026
Figure 2. Cloud-Based Features
Figure 3. On-Premises Features
Figure 4. Global Help Desk & Ticketing Software Market Share by Application: 2020 VS 2026
Figure 5. Large Enterprises(1000+ Users) Case Studies
Figure 6. Medium-Sized Enterprise(499-1000 Users) Case Studies
Figure 7. Small Enterprises(1-499 Users) Case Studies
Figure 8. Help Desk & Ticketing Software Report Years Considered
Figure 9. Global Help Desk & Ticketing Software Market Size YoY Growth 2015-2026 (US$ Million)
Figure 10. Global Help Desk & Ticketing Software Market Share by Regions: 2020 VS 2026
Figure 11. Global Help Desk & Ticketing Software Market Share by Regions (2021-2026)
Figure 12. Porter's Five Forces Analysis
Figure 13. Global Help Desk & Ticketing Software Market Share by Players in 2019
Figure 14. Global Top Help Desk & Ticketing Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Help Desk & Ticketing Software as of 2019
Figure 15. The Top 10 and 5 Players Market Share by Help Desk & Ticketing Software Revenue in 2019
Figure 16. North America Help Desk & Ticketing Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 17. Europe Help Desk & Ticketing Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. China Help Desk & Ticketing Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Japan Help Desk & Ticketing Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. Southeast Asia Help Desk & Ticketing Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. India Help Desk & Ticketing Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Central & South America Help Desk & Ticketing Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Vision Helpdesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 24. Vision Helpdesk Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 25. Genesys PureCloud Total Revenue (US$ Million): 2019 Compared with 2018
Figure 26. Genesys PureCloud Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 27. Canfigure Total Revenue (US$ Million): 2019 Compared with 2018
Figure 28. Canfigure Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 29. LiveChat Total Revenue (US$ Million): 2019 Compared with 2018
Figure 30. LiveChat Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 31. Wrike Total Revenue (US$ Million): 2019 Compared with 2018
Figure 32. Wrike Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 33. Bitrix24 Total Revenue (US$ Million): 2019 Compared with 2018
Figure 34. Bitrix24 Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 35. LiveAgent Total Revenue (US$ Million): 2019 Compared with 2018
Figure 36. LiveAgent Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 37. HelpDesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 38. HelpDesk Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 39. Mint Service Desk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 40. Mint Service Desk Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 41. HarmonyPSA Total Revenue (US$ Million): 2019 Compared with 2018
Figure 42. HarmonyPSA Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 43. Agile CRM Total Revenue (US$ Million): 2019 Compared with 2018
Figure 44. Agile CRM Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 45. Teamwork Desk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 46. Teamwork Desk Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 47. Zendesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 48. Zendesk Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 49. TeamSupport Total Revenue (US$ Million): 2019 Compared with 2018
Figure 50. TeamSupport Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 51. Qualtrics Total Revenue (US$ Million): 2019 Compared with 2018
Figure 52. Qualtrics Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 53. Nextiva Total Revenue (US$ Million): 2019 Compared with 2018
Figure 54. Nextiva Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 55. Help Scout Total Revenue (US$ Million): 2019 Compared with 2018
Figure 56. Help Scout Revenue Growth Rate in Help Desk & Ticketing Software Business (2015-2020)
Figure 57. Bottom-up and Top-down Approaches for This Report
Figure 58. Data Triangulation
Figure 59. Key Executives Interviewed