Covid-19 Impact on Global Customer Self-Service Software Market Size, Status and Forecast 2020-2026
Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost 100 countries around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the Customer Self-Service Software market in 2020.
COVID-19 can affect the global economy in three main ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on firms and financial markets.
The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.
This report also analyses the impact of Coronavirus COVID-19 on the Customer Self-Service Software industry.
Based on our recent survey, we have several different scenarios about the Customer Self-Service Software YoY growth rate for 2020. The probable scenario is expected to grow by a xx% in 2020 and the revenue will be xx in 2020 from US$ 5510.3 million in 2019. The market size of Customer Self-Service Software will reach xx in 2026, with a CAGR of xx% from 2020 to 2026.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Customer Self-Service Software market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Customer Self-Service Software market in terms of revenue.
Players, stakeholders, and other participants in the global Customer Self-Service Software market will be able to gain the upper hand as they use the report as a powerful resource. For this version of the report, the segmental analysis focuses on revenue and forecast by each application segment in terms of revenue and forecast by each type segment in terms of revenue for the period 2015-2026.
Regional and Country-level Analysis
The report offers an exhaustive geographical analysis of the global Customer Self-Service Software market, covering important regions, viz, North America, Europe, China, Japan, Southeast Asia, India and Central & South America. It also covers key countries (regions), viz, U.S., Canada, Germany, France, U.K., Italy, Russia, China, Japan, South Korea, India, Australia, Taiwan, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Mexico, Brazil, Turkey, Saudi Arabia, U.A.E, etc.
The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by each application segment in terms of revenue for the period 2015-2026.
Competition Analysis
In the competitive analysis section of the report, leading as well as prominent players of the global Customer Self-Service Software market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Customer Self-Service Software market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Customer Self-Service Software market.
The following players are covered in this report:
COVID-19 can affect the global economy in three main ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on firms and financial markets.
The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.
This report also analyses the impact of Coronavirus COVID-19 on the Customer Self-Service Software industry.
Based on our recent survey, we have several different scenarios about the Customer Self-Service Software YoY growth rate for 2020. The probable scenario is expected to grow by a xx% in 2020 and the revenue will be xx in 2020 from US$ 5510.3 million in 2019. The market size of Customer Self-Service Software will reach xx in 2026, with a CAGR of xx% from 2020 to 2026.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Customer Self-Service Software market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Customer Self-Service Software market in terms of revenue.
Players, stakeholders, and other participants in the global Customer Self-Service Software market will be able to gain the upper hand as they use the report as a powerful resource. For this version of the report, the segmental analysis focuses on revenue and forecast by each application segment in terms of revenue and forecast by each type segment in terms of revenue for the period 2015-2026.
Regional and Country-level Analysis
The report offers an exhaustive geographical analysis of the global Customer Self-Service Software market, covering important regions, viz, North America, Europe, China, Japan, Southeast Asia, India and Central & South America. It also covers key countries (regions), viz, U.S., Canada, Germany, France, U.K., Italy, Russia, China, Japan, South Korea, India, Australia, Taiwan, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Mexico, Brazil, Turkey, Saudi Arabia, U.A.E, etc.
The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by each application segment in terms of revenue for the period 2015-2026.
Competition Analysis
In the competitive analysis section of the report, leading as well as prominent players of the global Customer Self-Service Software market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Customer Self-Service Software market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Customer Self-Service Software market.
The following players are covered in this report:
- Zendesk
- Zoho
- Freshdesk
- Salesforce
- LiveAgent
- TeamSupport
- Helpshift
- Wix Answers
- Whatfix
- Jira Service Desk
- HubSpot
- Help Scout
- Re:amaze
- Kayako
- WalkMe
- Ada
- Oracle Service Cloud (formerly RightNow)
- LiveHelpNow
- Cloud Based
- Web Based
- Large Enterprises
- SMEs
1 REPORT OVERVIEW
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Self-Service Software Revenue
1.4 Market Analysis by Type
1.4.1 Global Customer Self-Service Software Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Cloud Based
1.4.3 Web Based
1.5 Market by Application
1.5.1 Global Customer Self-Service Software Market Share by Application: 2020 VS 2026
1.5.2 Large Enterprises
1.5.3 SMEs
1.6 Coronavirus Disease 2019 (Covid-19): Customer Self-Service Software Industry Impact
1.6.1 How the Covid-19 is Affecting the Customer Self-Service Software Industry
1.6.1.1 Customer Self-Service Software Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Customer Self-Service Software Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Customer Self-Service Software Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 GLOBAL GROWTH TRENDS BY REGIONS
2.1 Customer Self-Service Software Market Perspective (2015-2026)
2.2 Customer Self-Service Software Growth Trends by Regions
2.2.1 Customer Self-Service Software Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Customer Self-Service Software Historic Market Share by Regions (2015-2020)
2.2.3 Customer Self-Service Software Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Customer Self-Service Software Market Growth Strategy
2.3.6 Primary Interviews with Key Customer Self-Service Software Players (Opinion Leaders)
3 COMPETITION LANDSCAPE BY KEY PLAYERS
3.1 Global Top Customer Self-Service Software Players by Market Size
3.1.1 Global Top Customer Self-Service Software Players by Revenue (2015-2020)
3.1.2 Global Customer Self-Service Software Revenue Market Share by Players (2015-2020)
3.1.3 Global Customer Self-Service Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Self-Service Software Market Concentration Ratio
3.2.1 Global Customer Self-Service Software Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Customer Self-Service Software Revenue in 2019
3.3 Customer Self-Service Software Key Players Head office and Area Served
3.4 Key Players Customer Self-Service Software Product Solution and Service
3.5 Date of Enter into Customer Self-Service Software Market
3.6 Mergers & Acquisitions, Expansion Plans
4 BREAKDOWN DATA BY TYPE (2015-2026)
4.1 Global Customer Self-Service Software Historic Market Size by Type (2015-2020)
4.2 Global Customer Self-Service Software Forecasted Market Size by Type (2021-2026)
5 CUSTOMER SELF-SERVICE SOFTWARE BREAKDOWN DATA BY APPLICATION (2015-2026)
5.1 Global Customer Self-Service Software Market Size by Application (2015-2020)
5.2 Global Customer Self-Service Software Forecasted Market Size by Application (2021-2026)
6 NORTH AMERICA
6.1 North America Customer Self-Service Software Market Size (2015-2020)
6.2 Customer Self-Service Software Key Players in North America (2019-2020)
6.3 North America Customer Self-Service Software Market Size by Type (2015-2020)
6.4 North America Customer Self-Service Software Market Size by Application (2015-2020)
7 EUROPE
7.1 Europe Customer Self-Service Software Market Size (2015-2020)
7.2 Customer Self-Service Software Key Players in Europe (2019-2020)
7.3 Europe Customer Self-Service Software Market Size by Type (2015-2020)
7.4 Europe Customer Self-Service Software Market Size by Application (2015-2020)
8 CHINA
8.1 China Customer Self-Service Software Market Size (2015-2020)
8.2 Customer Self-Service Software Key Players in China (2019-2020)
8.3 China Customer Self-Service Software Market Size by Type (2015-2020)
8.4 China Customer Self-Service Software Market Size by Application (2015-2020)
9 JAPAN
9.1 Japan Customer Self-Service Software Market Size (2015-2020)
9.2 Customer Self-Service Software Key Players in Japan (2019-2020)
9.3 Japan Customer Self-Service Software Market Size by Type (2015-2020)
9.4 Japan Customer Self-Service Software Market Size by Application (2015-2020)
10 SOUTHEAST ASIA
10.1 Southeast Asia Customer Self-Service Software Market Size (2015-2020)
10.2 Customer Self-Service Software Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Customer Self-Service Software Market Size by Type (2015-2020)
10.4 Southeast Asia Customer Self-Service Software Market Size by Application (2015-2020)
11 INDIA
11.1 India Customer Self-Service Software Market Size (2015-2020)
11.2 Customer Self-Service Software Key Players in India (2019-2020)
11.3 India Customer Self-Service Software Market Size by Type (2015-2020)
11.4 India Customer Self-Service Software Market Size by Application (2015-2020)
12 CENTRAL & SOUTH AMERICA
12.1 Central & South America Customer Self-Service Software Market Size (2015-2020)
12.2 Customer Self-Service Software Key Players in Central & South America (2019-2020)
12.3 Central & South America Customer Self-Service Software Market Size by Type (2015-2020)
12.4 Central & South America Customer Self-Service Software Market Size by Application (2015-2020)
13 KEY PLAYERS PROFILES
13.1 Zendesk
13.1.1 Zendesk Company Details
13.1.2 Zendesk Business Overview and Its Total Revenue
13.1.3 Zendesk Customer Self-Service Software Introduction
13.1.4 Zendesk Revenue in Customer Self-Service Software Business (2015-2020))
13.1.5 Zendesk Recent Development
13.2 Zoho
13.2.1 Zoho Company Details
13.2.2 Zoho Business Overview and Its Total Revenue
13.2.3 Zoho Customer Self-Service Software Introduction
13.2.4 Zoho Revenue in Customer Self-Service Software Business (2015-2020)
13.2.5 Zoho Recent Development
13.3 Freshdesk
13.3.1 Freshdesk Company Details
13.3.2 Freshdesk Business Overview and Its Total Revenue
13.3.3 Freshdesk Customer Self-Service Software Introduction
13.3.4 Freshdesk Revenue in Customer Self-Service Software Business (2015-2020)
13.3.5 Freshdesk Recent Development
13.4 Salesforce
13.4.1 Salesforce Company Details
13.4.2 Salesforce Business Overview and Its Total Revenue
13.4.3 Salesforce Customer Self-Service Software Introduction
13.4.4 Salesforce Revenue in Customer Self-Service Software Business (2015-2020)
13.4.5 Salesforce Recent Development
13.5 LiveAgent
13.5.1 LiveAgent Company Details
13.5.2 LiveAgent Business Overview and Its Total Revenue
13.5.3 LiveAgent Customer Self-Service Software Introduction
13.5.4 LiveAgent Revenue in Customer Self-Service Software Business (2015-2020)
13.5.5 LiveAgent Recent Development
13.6 TeamSupport
13.6.1 TeamSupport Company Details
13.6.2 TeamSupport Business Overview and Its Total Revenue
13.6.3 TeamSupport Customer Self-Service Software Introduction
13.6.4 TeamSupport Revenue in Customer Self-Service Software Business (2015-2020)
13.6.5 TeamSupport Recent Development
13.7 Helpshift
13.7.1 Helpshift Company Details
13.7.2 Helpshift Business Overview and Its Total Revenue
13.7.3 Helpshift Customer Self-Service Software Introduction
13.7.4 Helpshift Revenue in Customer Self-Service Software Business (2015-2020)
13.7.5 Helpshift Recent Development
13.8 Wix Answers
13.8.1 Wix Answers Company Details
13.8.2 Wix Answers Business Overview and Its Total Revenue
13.8.3 Wix Answers Customer Self-Service Software Introduction
13.8.4 Wix Answers Revenue in Customer Self-Service Software Business (2015-2020)
13.8.5 Wix Answers Recent Development
13.9 Whatfix
13.9.1 Whatfix Company Details
13.9.2 Whatfix Business Overview and Its Total Revenue
13.9.3 Whatfix Customer Self-Service Software Introduction
13.9.4 Whatfix Revenue in Customer Self-Service Software Business (2015-2020)
13.9.5 Whatfix Recent Development
13.10 Jira Service Desk
13.10.1 Jira Service Desk Company Details
13.10.2 Jira Service Desk Business Overview and Its Total Revenue
13.10.3 Jira Service Desk Customer Self-Service Software Introduction
13.10.4 Jira Service Desk Revenue in Customer Self-Service Software Business (2015-2020)
13.10.5 Jira Service Desk Recent Development
13.11 HubSpot
10.11.1 HubSpot Company Details
10.11.2 HubSpot Business Overview and Its Total Revenue
10.11.3 HubSpot Customer Self-Service Software Introduction
10.11.4 HubSpot Revenue in Customer Self-Service Software Business (2015-2020)
10.11.5 HubSpot Recent Development
13.12 Help Scout
10.12.1 Help Scout Company Details
10.12.2 Help Scout Business Overview and Its Total Revenue
10.12.3 Help Scout Customer Self-Service Software Introduction
10.12.4 Help Scout Revenue in Customer Self-Service Software Business (2015-2020)
10.12.5 Help Scout Recent Development
13.13 Re:amaze
10.13.1 Re:amaze Company Details
10.13.2 Re:amaze Business Overview and Its Total Revenue
10.13.3 Re:amaze Customer Self-Service Software Introduction
10.13.4 Re:amaze Revenue in Customer Self-Service Software Business (2015-2020)
10.13.5 Re:amaze Recent Development
13.14 Kayako
10.14.1 Kayako Company Details
10.14.2 Kayako Business Overview and Its Total Revenue
10.14.3 Kayako Customer Self-Service Software Introduction
10.14.4 Kayako Revenue in Customer Self-Service Software Business (2015-2020)
10.14.5 Kayako Recent Development
13.15 WalkMe
10.15.1 WalkMe Company Details
10.15.2 WalkMe Business Overview and Its Total Revenue
10.15.3 WalkMe Customer Self-Service Software Introduction
10.15.4 WalkMe Revenue in Customer Self-Service Software Business (2015-2020)
10.15.5 WalkMe Recent Development
13.16 Ada
10.16.1 Ada Company Details
10.16.2 Ada Business Overview and Its Total Revenue
10.16.3 Ada Customer Self-Service Software Introduction
10.16.4 Ada Revenue in Customer Self-Service Software Business (2015-2020)
10.16.5 Ada Recent Development
13.17 Oracle Service Cloud (formerly RightNow)
10.17.1 Oracle Service Cloud (formerly RightNow) Company Details
10.17.2 Oracle Service Cloud (formerly RightNow) Business Overview and Its Total Revenue
10.17.3 Oracle Service Cloud (formerly RightNow) Customer Self-Service Software Introduction
10.17.4 Oracle Service Cloud (formerly RightNow) Revenue in Customer Self-Service Software Business (2015-2020)
10.17.5 Oracle Service Cloud (formerly RightNow) Recent Development
13.18 LiveHelpNow
10.18.1 LiveHelpNow Company Details
10.18.2 LiveHelpNow Business Overview and Its Total Revenue
10.18.3 LiveHelpNow Customer Self-Service Software Introduction
10.18.4 LiveHelpNow Revenue in Customer Self-Service Software Business (2015-2020)
10.18.5 LiveHelpNow Recent Development
14 ANALYST'S VIEWPOINTS/CONCLUSIONS
15 APPENDIX
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Self-Service Software Revenue
1.4 Market Analysis by Type
1.4.1 Global Customer Self-Service Software Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Cloud Based
1.4.3 Web Based
1.5 Market by Application
1.5.1 Global Customer Self-Service Software Market Share by Application: 2020 VS 2026
1.5.2 Large Enterprises
1.5.3 SMEs
1.6 Coronavirus Disease 2019 (Covid-19): Customer Self-Service Software Industry Impact
1.6.1 How the Covid-19 is Affecting the Customer Self-Service Software Industry
1.6.1.1 Customer Self-Service Software Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Customer Self-Service Software Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Customer Self-Service Software Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 GLOBAL GROWTH TRENDS BY REGIONS
2.1 Customer Self-Service Software Market Perspective (2015-2026)
2.2 Customer Self-Service Software Growth Trends by Regions
2.2.1 Customer Self-Service Software Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Customer Self-Service Software Historic Market Share by Regions (2015-2020)
2.2.3 Customer Self-Service Software Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Customer Self-Service Software Market Growth Strategy
2.3.6 Primary Interviews with Key Customer Self-Service Software Players (Opinion Leaders)
3 COMPETITION LANDSCAPE BY KEY PLAYERS
3.1 Global Top Customer Self-Service Software Players by Market Size
3.1.1 Global Top Customer Self-Service Software Players by Revenue (2015-2020)
3.1.2 Global Customer Self-Service Software Revenue Market Share by Players (2015-2020)
3.1.3 Global Customer Self-Service Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Self-Service Software Market Concentration Ratio
3.2.1 Global Customer Self-Service Software Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Customer Self-Service Software Revenue in 2019
3.3 Customer Self-Service Software Key Players Head office and Area Served
3.4 Key Players Customer Self-Service Software Product Solution and Service
3.5 Date of Enter into Customer Self-Service Software Market
3.6 Mergers & Acquisitions, Expansion Plans
4 BREAKDOWN DATA BY TYPE (2015-2026)
4.1 Global Customer Self-Service Software Historic Market Size by Type (2015-2020)
4.2 Global Customer Self-Service Software Forecasted Market Size by Type (2021-2026)
5 CUSTOMER SELF-SERVICE SOFTWARE BREAKDOWN DATA BY APPLICATION (2015-2026)
5.1 Global Customer Self-Service Software Market Size by Application (2015-2020)
5.2 Global Customer Self-Service Software Forecasted Market Size by Application (2021-2026)
6 NORTH AMERICA
6.1 North America Customer Self-Service Software Market Size (2015-2020)
6.2 Customer Self-Service Software Key Players in North America (2019-2020)
6.3 North America Customer Self-Service Software Market Size by Type (2015-2020)
6.4 North America Customer Self-Service Software Market Size by Application (2015-2020)
7 EUROPE
7.1 Europe Customer Self-Service Software Market Size (2015-2020)
7.2 Customer Self-Service Software Key Players in Europe (2019-2020)
7.3 Europe Customer Self-Service Software Market Size by Type (2015-2020)
7.4 Europe Customer Self-Service Software Market Size by Application (2015-2020)
8 CHINA
8.1 China Customer Self-Service Software Market Size (2015-2020)
8.2 Customer Self-Service Software Key Players in China (2019-2020)
8.3 China Customer Self-Service Software Market Size by Type (2015-2020)
8.4 China Customer Self-Service Software Market Size by Application (2015-2020)
9 JAPAN
9.1 Japan Customer Self-Service Software Market Size (2015-2020)
9.2 Customer Self-Service Software Key Players in Japan (2019-2020)
9.3 Japan Customer Self-Service Software Market Size by Type (2015-2020)
9.4 Japan Customer Self-Service Software Market Size by Application (2015-2020)
10 SOUTHEAST ASIA
10.1 Southeast Asia Customer Self-Service Software Market Size (2015-2020)
10.2 Customer Self-Service Software Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Customer Self-Service Software Market Size by Type (2015-2020)
10.4 Southeast Asia Customer Self-Service Software Market Size by Application (2015-2020)
11 INDIA
11.1 India Customer Self-Service Software Market Size (2015-2020)
11.2 Customer Self-Service Software Key Players in India (2019-2020)
11.3 India Customer Self-Service Software Market Size by Type (2015-2020)
11.4 India Customer Self-Service Software Market Size by Application (2015-2020)
12 CENTRAL & SOUTH AMERICA
12.1 Central & South America Customer Self-Service Software Market Size (2015-2020)
12.2 Customer Self-Service Software Key Players in Central & South America (2019-2020)
12.3 Central & South America Customer Self-Service Software Market Size by Type (2015-2020)
12.4 Central & South America Customer Self-Service Software Market Size by Application (2015-2020)
13 KEY PLAYERS PROFILES
13.1 Zendesk
13.1.1 Zendesk Company Details
13.1.2 Zendesk Business Overview and Its Total Revenue
13.1.3 Zendesk Customer Self-Service Software Introduction
13.1.4 Zendesk Revenue in Customer Self-Service Software Business (2015-2020))
13.1.5 Zendesk Recent Development
13.2 Zoho
13.2.1 Zoho Company Details
13.2.2 Zoho Business Overview and Its Total Revenue
13.2.3 Zoho Customer Self-Service Software Introduction
13.2.4 Zoho Revenue in Customer Self-Service Software Business (2015-2020)
13.2.5 Zoho Recent Development
13.3 Freshdesk
13.3.1 Freshdesk Company Details
13.3.2 Freshdesk Business Overview and Its Total Revenue
13.3.3 Freshdesk Customer Self-Service Software Introduction
13.3.4 Freshdesk Revenue in Customer Self-Service Software Business (2015-2020)
13.3.5 Freshdesk Recent Development
13.4 Salesforce
13.4.1 Salesforce Company Details
13.4.2 Salesforce Business Overview and Its Total Revenue
13.4.3 Salesforce Customer Self-Service Software Introduction
13.4.4 Salesforce Revenue in Customer Self-Service Software Business (2015-2020)
13.4.5 Salesforce Recent Development
13.5 LiveAgent
13.5.1 LiveAgent Company Details
13.5.2 LiveAgent Business Overview and Its Total Revenue
13.5.3 LiveAgent Customer Self-Service Software Introduction
13.5.4 LiveAgent Revenue in Customer Self-Service Software Business (2015-2020)
13.5.5 LiveAgent Recent Development
13.6 TeamSupport
13.6.1 TeamSupport Company Details
13.6.2 TeamSupport Business Overview and Its Total Revenue
13.6.3 TeamSupport Customer Self-Service Software Introduction
13.6.4 TeamSupport Revenue in Customer Self-Service Software Business (2015-2020)
13.6.5 TeamSupport Recent Development
13.7 Helpshift
13.7.1 Helpshift Company Details
13.7.2 Helpshift Business Overview and Its Total Revenue
13.7.3 Helpshift Customer Self-Service Software Introduction
13.7.4 Helpshift Revenue in Customer Self-Service Software Business (2015-2020)
13.7.5 Helpshift Recent Development
13.8 Wix Answers
13.8.1 Wix Answers Company Details
13.8.2 Wix Answers Business Overview and Its Total Revenue
13.8.3 Wix Answers Customer Self-Service Software Introduction
13.8.4 Wix Answers Revenue in Customer Self-Service Software Business (2015-2020)
13.8.5 Wix Answers Recent Development
13.9 Whatfix
13.9.1 Whatfix Company Details
13.9.2 Whatfix Business Overview and Its Total Revenue
13.9.3 Whatfix Customer Self-Service Software Introduction
13.9.4 Whatfix Revenue in Customer Self-Service Software Business (2015-2020)
13.9.5 Whatfix Recent Development
13.10 Jira Service Desk
13.10.1 Jira Service Desk Company Details
13.10.2 Jira Service Desk Business Overview and Its Total Revenue
13.10.3 Jira Service Desk Customer Self-Service Software Introduction
13.10.4 Jira Service Desk Revenue in Customer Self-Service Software Business (2015-2020)
13.10.5 Jira Service Desk Recent Development
13.11 HubSpot
10.11.1 HubSpot Company Details
10.11.2 HubSpot Business Overview and Its Total Revenue
10.11.3 HubSpot Customer Self-Service Software Introduction
10.11.4 HubSpot Revenue in Customer Self-Service Software Business (2015-2020)
10.11.5 HubSpot Recent Development
13.12 Help Scout
10.12.1 Help Scout Company Details
10.12.2 Help Scout Business Overview and Its Total Revenue
10.12.3 Help Scout Customer Self-Service Software Introduction
10.12.4 Help Scout Revenue in Customer Self-Service Software Business (2015-2020)
10.12.5 Help Scout Recent Development
13.13 Re:amaze
10.13.1 Re:amaze Company Details
10.13.2 Re:amaze Business Overview and Its Total Revenue
10.13.3 Re:amaze Customer Self-Service Software Introduction
10.13.4 Re:amaze Revenue in Customer Self-Service Software Business (2015-2020)
10.13.5 Re:amaze Recent Development
13.14 Kayako
10.14.1 Kayako Company Details
10.14.2 Kayako Business Overview and Its Total Revenue
10.14.3 Kayako Customer Self-Service Software Introduction
10.14.4 Kayako Revenue in Customer Self-Service Software Business (2015-2020)
10.14.5 Kayako Recent Development
13.15 WalkMe
10.15.1 WalkMe Company Details
10.15.2 WalkMe Business Overview and Its Total Revenue
10.15.3 WalkMe Customer Self-Service Software Introduction
10.15.4 WalkMe Revenue in Customer Self-Service Software Business (2015-2020)
10.15.5 WalkMe Recent Development
13.16 Ada
10.16.1 Ada Company Details
10.16.2 Ada Business Overview and Its Total Revenue
10.16.3 Ada Customer Self-Service Software Introduction
10.16.4 Ada Revenue in Customer Self-Service Software Business (2015-2020)
10.16.5 Ada Recent Development
13.17 Oracle Service Cloud (formerly RightNow)
10.17.1 Oracle Service Cloud (formerly RightNow) Company Details
10.17.2 Oracle Service Cloud (formerly RightNow) Business Overview and Its Total Revenue
10.17.3 Oracle Service Cloud (formerly RightNow) Customer Self-Service Software Introduction
10.17.4 Oracle Service Cloud (formerly RightNow) Revenue in Customer Self-Service Software Business (2015-2020)
10.17.5 Oracle Service Cloud (formerly RightNow) Recent Development
13.18 LiveHelpNow
10.18.1 LiveHelpNow Company Details
10.18.2 LiveHelpNow Business Overview and Its Total Revenue
10.18.3 LiveHelpNow Customer Self-Service Software Introduction
10.18.4 LiveHelpNow Revenue in Customer Self-Service Software Business (2015-2020)
10.18.5 LiveHelpNow Recent Development
14 ANALYST'S VIEWPOINTS/CONCLUSIONS
15 APPENDIX
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
LIST OF TABLES
Table 1. Customer Self-Service Software Key Market Segments
Table 2. Key Players Covered: Ranking by Customer Self-Service Software Revenue
Table 3. Ranking of Global Top Customer Self-Service Software Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Customer Self-Service Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Cloud Based
Table 6. Key Players of Web Based
Table 7. COVID-19 Impact Global Market: (Four Customer Self-Service Software Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Customer Self-Service Software Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Customer Self-Service Software Players to Combat Covid-19 Impact
Table 12. Global Customer Self-Service Software Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Customer Self-Service Software Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Customer Self-Service Software Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Customer Self-Service Software Market Share by Regions (2015-2020)
Table 16. Global Customer Self-Service Software Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Customer Self-Service Software Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Customer Self-Service Software Market Growth Strategy
Table 22. Main Points Interviewed from Key Customer Self-Service Software Players
Table 23. Global Customer Self-Service Software Revenue by Players (2015-2020) (Million US$)
Table 24. Global Customer Self-Service Software Market Share by Players (2015-2020)
Table 25. Global Top Customer Self-Service Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Self-Service Software as of 2019)
Table 26. Global Customer Self-Service Software by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Customer Self-Service Software Product Solution and Service
Table 29. Date of Enter into Customer Self-Service Software Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Customer Self-Service Software Market Size by Type (2015-2020) (Million US$)
Table 32. Global Customer Self-Service Software Market Size Share by Type (2015-2020)
Table 33. Global Customer Self-Service Software Revenue Market Share by Type (2021-2026)
Table 34. Global Customer Self-Service Software Market Size Share by Application (2015-2020)
Table 35. Global Customer Self-Service Software Market Size by Application (2015-2020) (Million US$)
Table 36. Global Customer Self-Service Software Market Size Share by Application (2021-2026)
Table 37. North America Key Players Customer Self-Service Software Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Customer Self-Service Software Market Share (2019-2020)
Table 39. North America Customer Self-Service Software Market Size by Type (2015-2020) (Million US$)
Table 40. North America Customer Self-Service Software Market Share by Type (2015-2020)
Table 41. North America Customer Self-Service Software Market Size by Application (2015-2020) (Million US$)
Table 42. North America Customer Self-Service Software Market Share by Application (2015-2020)
Table 43. Europe Key Players Customer Self-Service Software Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Customer Self-Service Software Market Share (2019-2020)
Table 45. Europe Customer Self-Service Software Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Customer Self-Service Software Market Share by Type (2015-2020)
Table 47. Europe Customer Self-Service Software Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Customer Self-Service Software Market Share by Application (2015-2020)
Table 49. China Key Players Customer Self-Service Software Revenue (2019-2020) (Million US$)
Table 50. China Key Players Customer Self-Service Software Market Share (2019-2020)
Table 51. China Customer Self-Service Software Market Size by Type (2015-2020) (Million US$)
Table 52. China Customer Self-Service Software Market Share by Type (2015-2020)
Table 53. China Customer Self-Service Software Market Size by Application (2015-2020) (Million US$)
Table 54. China Customer Self-Service Software Market Share by Application (2015-2020)
Table 55. Japan Key Players Customer Self-Service Software Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Customer Self-Service Software Market Share (2019-2020)
Table 57. Japan Customer Self-Service Software Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Customer Self-Service Software Market Share by Type (2015-2020)
Table 59. Japan Customer Self-Service Software Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Customer Self-Service Software Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Customer Self-Service Software Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Customer Self-Service Software Market Share (2019-2020)
Table 63. Southeast Asia Customer Self-Service Software Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Customer Self-Service Software Market Share by Type (2015-2020)
Table 65. Southeast Asia Customer Self-Service Software Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Customer Self-Service Software Market Share by Application (2015-2020)
Table 67. India Key Players Customer Self-Service Software Revenue (2019-2020) (Million US$)
Table 68. India Key Players Customer Self-Service Software Market Share (2019-2020)
Table 69. India Customer Self-Service Software Market Size by Type (2015-2020) (Million US$)
Table 70. India Customer Self-Service Software Market Share by Type (2015-2020)
Table 71. India Customer Self-Service Software Market Size by Application (2015-2020) (Million US$)
Table 72. India Customer Self-Service Software Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Customer Self-Service Software Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Customer Self-Service Software Market Share (2019-2020)
Table 75. Central & South America Customer Self-Service Software Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Customer Self-Service Software Market Share by Type (2015-2020)
Table 77. Central & South America Customer Self-Service Software Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Customer Self-Service Software Market Share by Application (2015-2020)
Table 79. Zendesk Company Details
Table 80. Zendesk Business Overview
Table 81. Zendesk Product
Table 82. Zendesk Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 83. Zendesk Recent Development
Table 84. Zoho Company Details
Table 85. Zoho Business Overview
Table 86. Zoho Product
Table 87. Zoho Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 88. Zoho Recent Development
Table 89. Freshdesk Company Details
Table 90. Freshdesk Business Overview
Table 91. Freshdesk Product
Table 92. Freshdesk Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 93. Freshdesk Recent Development
Table 94. Salesforce Company Details
Table 95. Salesforce Business Overview
Table 96. Salesforce Product
Table 97. Salesforce Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 98. Salesforce Recent Development
Table 99. LiveAgent Company Details
Table 100. LiveAgent Business Overview
Table 101. LiveAgent Product
Table 102. LiveAgent Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 103. LiveAgent Recent Development
Table 104. TeamSupport Company Details
Table 105. TeamSupport Business Overview
Table 106. TeamSupport Product
Table 107. TeamSupport Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 108. TeamSupport Recent Development
Table 109. Helpshift Company Details
Table 110. Helpshift Business Overview
Table 111. Helpshift Product
Table 112. Helpshift Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 113. Helpshift Recent Development
Table 114. Wix Answers Business Overview
Table 115. Wix Answers Product
Table 116. Wix Answers Company Details
Table 117. Wix Answers Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 118. Wix Answers Recent Development
Table 119. Whatfix Company Details
Table 120. Whatfix Business Overview
Table 121. Whatfix Product
Table 122. Whatfix Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 123. Whatfix Recent Development
Table 124. Jira Service Desk Company Details
Table 125. Jira Service Desk Business Overview
Table 126. Jira Service Desk Product
Table 127. Jira Service Desk Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 128. Jira Service Desk Recent Development
Table 129. HubSpot Company Details
Table 130. HubSpot Business Overview
Table 131. HubSpot Product
Table 132. HubSpot Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 133. HubSpot Recent Development
Table 134. Help Scout Company Details
Table 135. Help Scout Business Overview
Table 136. Help Scout Product
Table 137. Help Scout Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 138. Help Scout Recent Development
Table 139. Re:amaze Company Details
Table 140. Re:amaze Business Overview
Table 141. Re:amaze Product
Table 142. Re:amaze Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 143. Re:amaze Recent Development
Table 144. Kayako Company Details
Table 145. Kayako Business Overview
Table 146. Kayako Product
Table 147. Kayako Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 148. Kayako Recent Development
Table 149. WalkMe Company Details
Table 150. WalkMe Business Overview
Table 151. WalkMe Product
Table 152. WalkMe Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 153. WalkMe Recent Development
Table 154. Ada Company Details
Table 155. Ada Business Overview
Table 156. Ada Product
Table 157. Ada Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 158. Ada Recent Development
Table 159. Oracle Service Cloud (formerly RightNow) Company Details
Table 160. Oracle Service Cloud (formerly RightNow) Business Overview
Table 161. Oracle Service Cloud (formerly RightNow) Product
Table 162. Oracle Service Cloud (formerly RightNow) Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 163. Oracle Service Cloud (formerly RightNow) Recent Development
Table 164. LiveHelpNow Company Details
Table 165. LiveHelpNow Business Overview
Table 166. LiveHelpNow Product
Table 167. LiveHelpNow Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 168. LiveHelpNow Recent Development
Table 169. Research Programs/Design for This Report
Table 170. Key Data Information from Secondary Sources
Table 171. Key Data Information from Primary Sources
Table 1. Customer Self-Service Software Key Market Segments
Table 2. Key Players Covered: Ranking by Customer Self-Service Software Revenue
Table 3. Ranking of Global Top Customer Self-Service Software Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Customer Self-Service Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Cloud Based
Table 6. Key Players of Web Based
Table 7. COVID-19 Impact Global Market: (Four Customer Self-Service Software Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Customer Self-Service Software Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Customer Self-Service Software Players to Combat Covid-19 Impact
Table 12. Global Customer Self-Service Software Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Customer Self-Service Software Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Customer Self-Service Software Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Customer Self-Service Software Market Share by Regions (2015-2020)
Table 16. Global Customer Self-Service Software Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Customer Self-Service Software Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Customer Self-Service Software Market Growth Strategy
Table 22. Main Points Interviewed from Key Customer Self-Service Software Players
Table 23. Global Customer Self-Service Software Revenue by Players (2015-2020) (Million US$)
Table 24. Global Customer Self-Service Software Market Share by Players (2015-2020)
Table 25. Global Top Customer Self-Service Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Self-Service Software as of 2019)
Table 26. Global Customer Self-Service Software by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Customer Self-Service Software Product Solution and Service
Table 29. Date of Enter into Customer Self-Service Software Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Customer Self-Service Software Market Size by Type (2015-2020) (Million US$)
Table 32. Global Customer Self-Service Software Market Size Share by Type (2015-2020)
Table 33. Global Customer Self-Service Software Revenue Market Share by Type (2021-2026)
Table 34. Global Customer Self-Service Software Market Size Share by Application (2015-2020)
Table 35. Global Customer Self-Service Software Market Size by Application (2015-2020) (Million US$)
Table 36. Global Customer Self-Service Software Market Size Share by Application (2021-2026)
Table 37. North America Key Players Customer Self-Service Software Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Customer Self-Service Software Market Share (2019-2020)
Table 39. North America Customer Self-Service Software Market Size by Type (2015-2020) (Million US$)
Table 40. North America Customer Self-Service Software Market Share by Type (2015-2020)
Table 41. North America Customer Self-Service Software Market Size by Application (2015-2020) (Million US$)
Table 42. North America Customer Self-Service Software Market Share by Application (2015-2020)
Table 43. Europe Key Players Customer Self-Service Software Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Customer Self-Service Software Market Share (2019-2020)
Table 45. Europe Customer Self-Service Software Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Customer Self-Service Software Market Share by Type (2015-2020)
Table 47. Europe Customer Self-Service Software Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Customer Self-Service Software Market Share by Application (2015-2020)
Table 49. China Key Players Customer Self-Service Software Revenue (2019-2020) (Million US$)
Table 50. China Key Players Customer Self-Service Software Market Share (2019-2020)
Table 51. China Customer Self-Service Software Market Size by Type (2015-2020) (Million US$)
Table 52. China Customer Self-Service Software Market Share by Type (2015-2020)
Table 53. China Customer Self-Service Software Market Size by Application (2015-2020) (Million US$)
Table 54. China Customer Self-Service Software Market Share by Application (2015-2020)
Table 55. Japan Key Players Customer Self-Service Software Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Customer Self-Service Software Market Share (2019-2020)
Table 57. Japan Customer Self-Service Software Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Customer Self-Service Software Market Share by Type (2015-2020)
Table 59. Japan Customer Self-Service Software Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Customer Self-Service Software Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Customer Self-Service Software Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Customer Self-Service Software Market Share (2019-2020)
Table 63. Southeast Asia Customer Self-Service Software Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Customer Self-Service Software Market Share by Type (2015-2020)
Table 65. Southeast Asia Customer Self-Service Software Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Customer Self-Service Software Market Share by Application (2015-2020)
Table 67. India Key Players Customer Self-Service Software Revenue (2019-2020) (Million US$)
Table 68. India Key Players Customer Self-Service Software Market Share (2019-2020)
Table 69. India Customer Self-Service Software Market Size by Type (2015-2020) (Million US$)
Table 70. India Customer Self-Service Software Market Share by Type (2015-2020)
Table 71. India Customer Self-Service Software Market Size by Application (2015-2020) (Million US$)
Table 72. India Customer Self-Service Software Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Customer Self-Service Software Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Customer Self-Service Software Market Share (2019-2020)
Table 75. Central & South America Customer Self-Service Software Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Customer Self-Service Software Market Share by Type (2015-2020)
Table 77. Central & South America Customer Self-Service Software Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Customer Self-Service Software Market Share by Application (2015-2020)
Table 79. Zendesk Company Details
Table 80. Zendesk Business Overview
Table 81. Zendesk Product
Table 82. Zendesk Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 83. Zendesk Recent Development
Table 84. Zoho Company Details
Table 85. Zoho Business Overview
Table 86. Zoho Product
Table 87. Zoho Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 88. Zoho Recent Development
Table 89. Freshdesk Company Details
Table 90. Freshdesk Business Overview
Table 91. Freshdesk Product
Table 92. Freshdesk Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 93. Freshdesk Recent Development
Table 94. Salesforce Company Details
Table 95. Salesforce Business Overview
Table 96. Salesforce Product
Table 97. Salesforce Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 98. Salesforce Recent Development
Table 99. LiveAgent Company Details
Table 100. LiveAgent Business Overview
Table 101. LiveAgent Product
Table 102. LiveAgent Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 103. LiveAgent Recent Development
Table 104. TeamSupport Company Details
Table 105. TeamSupport Business Overview
Table 106. TeamSupport Product
Table 107. TeamSupport Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 108. TeamSupport Recent Development
Table 109. Helpshift Company Details
Table 110. Helpshift Business Overview
Table 111. Helpshift Product
Table 112. Helpshift Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 113. Helpshift Recent Development
Table 114. Wix Answers Business Overview
Table 115. Wix Answers Product
Table 116. Wix Answers Company Details
Table 117. Wix Answers Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 118. Wix Answers Recent Development
Table 119. Whatfix Company Details
Table 120. Whatfix Business Overview
Table 121. Whatfix Product
Table 122. Whatfix Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 123. Whatfix Recent Development
Table 124. Jira Service Desk Company Details
Table 125. Jira Service Desk Business Overview
Table 126. Jira Service Desk Product
Table 127. Jira Service Desk Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 128. Jira Service Desk Recent Development
Table 129. HubSpot Company Details
Table 130. HubSpot Business Overview
Table 131. HubSpot Product
Table 132. HubSpot Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 133. HubSpot Recent Development
Table 134. Help Scout Company Details
Table 135. Help Scout Business Overview
Table 136. Help Scout Product
Table 137. Help Scout Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 138. Help Scout Recent Development
Table 139. Re:amaze Company Details
Table 140. Re:amaze Business Overview
Table 141. Re:amaze Product
Table 142. Re:amaze Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 143. Re:amaze Recent Development
Table 144. Kayako Company Details
Table 145. Kayako Business Overview
Table 146. Kayako Product
Table 147. Kayako Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 148. Kayako Recent Development
Table 149. WalkMe Company Details
Table 150. WalkMe Business Overview
Table 151. WalkMe Product
Table 152. WalkMe Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 153. WalkMe Recent Development
Table 154. Ada Company Details
Table 155. Ada Business Overview
Table 156. Ada Product
Table 157. Ada Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 158. Ada Recent Development
Table 159. Oracle Service Cloud (formerly RightNow) Company Details
Table 160. Oracle Service Cloud (formerly RightNow) Business Overview
Table 161. Oracle Service Cloud (formerly RightNow) Product
Table 162. Oracle Service Cloud (formerly RightNow) Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 163. Oracle Service Cloud (formerly RightNow) Recent Development
Table 164. LiveHelpNow Company Details
Table 165. LiveHelpNow Business Overview
Table 166. LiveHelpNow Product
Table 167. LiveHelpNow Revenue in Customer Self-Service Software Business (2015-2020) (Million US$)
Table 168. LiveHelpNow Recent Development
Table 169. Research Programs/Design for This Report
Table 170. Key Data Information from Secondary Sources
Table 171. Key Data Information from Primary Sources
LIST OF FIGURES
Figure 1. Global Customer Self-Service Software Market Share by Type: 2020 VS 2026
Figure 2. Cloud Based Features
Figure 3. Web Based Features
Figure 4. Global Customer Self-Service Software Market Share by Application: 2020 VS 2026
Figure 5. Large Enterprises Case Studies
Figure 6. SMEs Case Studies
Figure 7. Customer Self-Service Software Report Years Considered
Figure 8. Global Customer Self-Service Software Market Size YoY Growth 2015-2026 (US$ Million)
Figure 9. Global Customer Self-Service Software Market Share by Regions: 2020 VS 2026
Figure 10. Global Customer Self-Service Software Market Share by Regions (2021-2026)
Figure 11. Porter's Five Forces Analysis
Figure 12. Global Customer Self-Service Software Market Share by Players in 2019
Figure 13. Global Top Customer Self-Service Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Self-Service Software as of 2019
Figure 14. The Top 10 and 5 Players Market Share by Customer Self-Service Software Revenue in 2019
Figure 15. North America Customer Self-Service Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 16. Europe Customer Self-Service Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 17. China Customer Self-Service Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. Japan Customer Self-Service Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Southeast Asia Customer Self-Service Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. India Customer Self-Service Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Central & South America Customer Self-Service Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Zendesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 23. Zendesk Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 24. Zoho Total Revenue (US$ Million): 2019 Compared with 2018
Figure 25. Zoho Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 26. Freshdesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. Freshdesk Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 28. Salesforce Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. Salesforce Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 30. LiveAgent Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. LiveAgent Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 32. TeamSupport Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. TeamSupport Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 34. Helpshift Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. Helpshift Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 36. Wix Answers Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. Wix Answers Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 38. Whatfix Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. Whatfix Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 40. Jira Service Desk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. Jira Service Desk Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 42. HubSpot Total Revenue (US$ Million): 2019 Compared with 2018
Figure 43. HubSpot Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 44. Help Scout Total Revenue (US$ Million): 2019 Compared with 2018
Figure 45. Help Scout Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 46. Re:amaze Total Revenue (US$ Million): 2019 Compared with 2018
Figure 47. Re:amaze Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 48. Kayako Total Revenue (US$ Million): 2019 Compared with 2018
Figure 49. Kayako Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 50. WalkMe Total Revenue (US$ Million): 2019 Compared with 2018
Figure 51. WalkMe Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 52. Ada Total Revenue (US$ Million): 2019 Compared with 2018
Figure 53. Ada Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 54. Oracle Service Cloud (formerly RightNow) Total Revenue (US$ Million): 2019 Compared with 2018
Figure 55. Oracle Service Cloud (formerly RightNow) Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 56. LiveHelpNow Total Revenue (US$ Million): 2019 Compared with 2018
Figure 57. LiveHelpNow Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 58. Bottom-up and Top-down Approaches for This Report
Figure 59. Data Triangulation
Figure 60. Key Executives Interviewed
Figure 1. Global Customer Self-Service Software Market Share by Type: 2020 VS 2026
Figure 2. Cloud Based Features
Figure 3. Web Based Features
Figure 4. Global Customer Self-Service Software Market Share by Application: 2020 VS 2026
Figure 5. Large Enterprises Case Studies
Figure 6. SMEs Case Studies
Figure 7. Customer Self-Service Software Report Years Considered
Figure 8. Global Customer Self-Service Software Market Size YoY Growth 2015-2026 (US$ Million)
Figure 9. Global Customer Self-Service Software Market Share by Regions: 2020 VS 2026
Figure 10. Global Customer Self-Service Software Market Share by Regions (2021-2026)
Figure 11. Porter's Five Forces Analysis
Figure 12. Global Customer Self-Service Software Market Share by Players in 2019
Figure 13. Global Top Customer Self-Service Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Self-Service Software as of 2019
Figure 14. The Top 10 and 5 Players Market Share by Customer Self-Service Software Revenue in 2019
Figure 15. North America Customer Self-Service Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 16. Europe Customer Self-Service Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 17. China Customer Self-Service Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. Japan Customer Self-Service Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Southeast Asia Customer Self-Service Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. India Customer Self-Service Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Central & South America Customer Self-Service Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Zendesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 23. Zendesk Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 24. Zoho Total Revenue (US$ Million): 2019 Compared with 2018
Figure 25. Zoho Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 26. Freshdesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. Freshdesk Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 28. Salesforce Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. Salesforce Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 30. LiveAgent Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. LiveAgent Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 32. TeamSupport Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. TeamSupport Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 34. Helpshift Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. Helpshift Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 36. Wix Answers Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. Wix Answers Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 38. Whatfix Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. Whatfix Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 40. Jira Service Desk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. Jira Service Desk Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 42. HubSpot Total Revenue (US$ Million): 2019 Compared with 2018
Figure 43. HubSpot Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 44. Help Scout Total Revenue (US$ Million): 2019 Compared with 2018
Figure 45. Help Scout Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 46. Re:amaze Total Revenue (US$ Million): 2019 Compared with 2018
Figure 47. Re:amaze Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 48. Kayako Total Revenue (US$ Million): 2019 Compared with 2018
Figure 49. Kayako Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 50. WalkMe Total Revenue (US$ Million): 2019 Compared with 2018
Figure 51. WalkMe Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 52. Ada Total Revenue (US$ Million): 2019 Compared with 2018
Figure 53. Ada Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 54. Oracle Service Cloud (formerly RightNow) Total Revenue (US$ Million): 2019 Compared with 2018
Figure 55. Oracle Service Cloud (formerly RightNow) Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 56. LiveHelpNow Total Revenue (US$ Million): 2019 Compared with 2018
Figure 57. LiveHelpNow Revenue Growth Rate in Customer Self-Service Software Business (2015-2020)
Figure 58. Bottom-up and Top-down Approaches for This Report
Figure 59. Data Triangulation
Figure 60. Key Executives Interviewed
