Covid-19 Impact on Global Customer Relationship Management (CRM) Customer Engagement Center Market Size, Status and Forecast 2020-2026
This market examines the global market for customer service and support applications that enable customer service and support agents to engage customers through their preferred communication channel. It covers a wide range of customer service applications for organizations with customer engagement centers (CECs), ranging from very small (fewer than 20 agents) through average size (50 agents) to very large, and distributed centers (over 10,000 agents). At the heart of a CEC is the need for a CRM application with the customer record (typically including account, contact information, purchase history, service history, and open marketing offers). Its core system function is case management, which can sometimes be referred to as incident management, trouble ticketing or problem resolution. It requires a strong ability to create, split, federate, join, assign and escalate cases, often in a collaborative environment.
Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost 100 countries around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the Customer Relationship Management (CRM) Customer Engagement Center market in 2020.
COVID-19 can affect the global economy in three main ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on firms and financial markets.
The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.
This report also analyses the impact of Coronavirus COVID-19 on the Customer Relationship Management (CRM) Customer Engagement Center industry.
Based on our recent survey, we have several different scenarios about the Customer Relationship Management (CRM) Customer Engagement Center YoY growth rate for 2020. The probable scenario is expected to grow by a xx% in 2020 and the revenue will be xx in 2020 from US$ xx million in 2019. The market size of Customer Relationship Management (CRM) Customer Engagement Center will reach xx in 2026, with a CAGR of xx% from 2020 to 2026.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Customer Relationship Management (CRM) Customer Engagement Center market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Customer Relationship Management (CRM) Customer Engagement Center market in terms of revenue.
Players, stakeholders, and other participants in the global Customer Relationship Management (CRM) Customer Engagement Center market will be able to gain the upper hand as they use the report as a powerful resource. For this version of the report, the segmental analysis focuses on revenue and forecast by each application segment in terms of revenue and forecast by each type segment in terms of revenue for the period 2015-2026.
Regional and Country-level Analysis
The report offers an exhaustive geographical analysis of the global Customer Relationship Management (CRM) Customer Engagement Center market, covering important regions, viz, North America, Europe, China, Japan, Southeast Asia, India and Central & South America. It also covers key countries (regions), viz, U.S., Canada, Germany, France, U.K., Italy, Russia, China, Japan, South Korea, India, Australia, Taiwan, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Mexico, Brazil, Turkey, Saudi Arabia, U.A.E, etc.
The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by each application segment in terms of revenue for the period 2015-2026.
Competition Analysis
In the competitive analysis section of the report, leading as well as prominent players of the global Customer Relationship Management (CRM) Customer Engagement Center market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Customer Relationship Management (CRM) Customer Engagement Center market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Customer Relationship Management (CRM) Customer Engagement Center market.
The following players are covered in this report:
Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost 100 countries around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the Customer Relationship Management (CRM) Customer Engagement Center market in 2020.
COVID-19 can affect the global economy in three main ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on firms and financial markets.
The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.
This report also analyses the impact of Coronavirus COVID-19 on the Customer Relationship Management (CRM) Customer Engagement Center industry.
Based on our recent survey, we have several different scenarios about the Customer Relationship Management (CRM) Customer Engagement Center YoY growth rate for 2020. The probable scenario is expected to grow by a xx% in 2020 and the revenue will be xx in 2020 from US$ xx million in 2019. The market size of Customer Relationship Management (CRM) Customer Engagement Center will reach xx in 2026, with a CAGR of xx% from 2020 to 2026.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Customer Relationship Management (CRM) Customer Engagement Center market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Customer Relationship Management (CRM) Customer Engagement Center market in terms of revenue.
Players, stakeholders, and other participants in the global Customer Relationship Management (CRM) Customer Engagement Center market will be able to gain the upper hand as they use the report as a powerful resource. For this version of the report, the segmental analysis focuses on revenue and forecast by each application segment in terms of revenue and forecast by each type segment in terms of revenue for the period 2015-2026.
Regional and Country-level Analysis
The report offers an exhaustive geographical analysis of the global Customer Relationship Management (CRM) Customer Engagement Center market, covering important regions, viz, North America, Europe, China, Japan, Southeast Asia, India and Central & South America. It also covers key countries (regions), viz, U.S., Canada, Germany, France, U.K., Italy, Russia, China, Japan, South Korea, India, Australia, Taiwan, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Mexico, Brazil, Turkey, Saudi Arabia, U.A.E, etc.
The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by each application segment in terms of revenue for the period 2015-2026.
Competition Analysis
In the competitive analysis section of the report, leading as well as prominent players of the global Customer Relationship Management (CRM) Customer Engagement Center market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Customer Relationship Management (CRM) Customer Engagement Center market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Customer Relationship Management (CRM) Customer Engagement Center market.
The following players are covered in this report:
- Service Cloud
- Pegasystems
- Microsoft
- Oracle
- Zendesk
- SAP
- Brian Manusama
- Nadine LeBlanc
- Terilyn Palanca
- Hai Swinehar
- Salesforce
- Freshworks
- Servicenow
- Small (Below 50 agents)
- Medium Size (50-500 agents)
- Large (over 500 agents)
- BFSI
- Education
- Manufacturing
- Telecom & IT
- E-Commerce
- Others
1 REPORT OVERVIEW
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Relationship Management (CRM) Customer Engagement Center Revenue
1.4 Market Analysis by Type
1.4.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Small (Below 50 agents)
1.4.3 Medium Size (50-500 agents)
1.4.4 Large (over 500 agents)
1.5 Market by Application
1.5.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application: 2020 VS 2026
1.5.2 BFSI
1.5.3 Education
1.5.4 Manufacturing
1.5.5 Telecom & IT
1.5.6 E-Commerce
1.5.7 Others
1.6 Coronavirus Disease 2019 (Covid-19): Customer Relationship Management (CRM) Customer Engagement Center Industry Impact
1.6.1 How the Covid-19 is Affecting the Customer Relationship Management (CRM) Customer Engagement Center Industry
1.6.1.1 Customer Relationship Management (CRM) Customer Engagement Center Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Customer Relationship Management (CRM) Customer Engagement Center Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Customer Relationship Management (CRM) Customer Engagement Center Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 GLOBAL GROWTH TRENDS BY REGIONS
2.1 Customer Relationship Management (CRM) Customer Engagement Center Market Perspective (2015-2026)
2.2 Customer Relationship Management (CRM) Customer Engagement Center Growth Trends by Regions
2.2.1 Customer Relationship Management (CRM) Customer Engagement Center Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Customer Relationship Management (CRM) Customer Engagement Center Historic Market Share by Regions (2015-2020)
2.2.3 Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Customer Relationship Management (CRM) Customer Engagement Center Market Growth Strategy
2.3.6 Primary Interviews with Key Customer Relationship Management (CRM) Customer Engagement Center Players (Opinion Leaders)
3 COMPETITION LANDSCAPE BY KEY PLAYERS
3.1 Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Market Size
3.1.1 Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Revenue (2015-2020)
3.1.2 Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Players (2015-2020)
3.1.3 Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Relationship Management (CRM) Customer Engagement Center Market Concentration Ratio
3.2.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Customer Relationship Management (CRM) Customer Engagement Center Revenue in 2019
3.3 Customer Relationship Management (CRM) Customer Engagement Center Key Players Head office and Area Served
3.4 Key Players Customer Relationship Management (CRM) Customer Engagement Center Product Solution and Service
3.5 Date of Enter into Customer Relationship Management (CRM) Customer Engagement Center Market
3.6 Mergers & Acquisitions, Expansion Plans
4 BREAKDOWN DATA BY TYPE (2015-2026)
4.1 Global Customer Relationship Management (CRM) Customer Engagement Center Historic Market Size by Type (2015-2020)
4.2 Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Type (2021-2026)
5 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) CUSTOMER ENGAGEMENT CENTER BREAKDOWN DATA BY APPLICATION (2015-2026)
5.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020)
5.2 Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Application (2021-2026)
6 NORTH AMERICA
6.1 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size (2015-2020)
6.2 Customer Relationship Management (CRM) Customer Engagement Center Key Players in North America (2019-2020)
6.3 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020)
6.4 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020)
7 EUROPE
7.1 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size (2015-2020)
7.2 Customer Relationship Management (CRM) Customer Engagement Center Key Players in Europe (2019-2020)
7.3 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020)
7.4 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020)
8 CHINA
8.1 China Customer Relationship Management (CRM) Customer Engagement Center Market Size (2015-2020)
8.2 Customer Relationship Management (CRM) Customer Engagement Center Key Players in China (2019-2020)
8.3 China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020)
8.4 China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020)
9 JAPAN
9.1 Japan Customer Relationship Management (CRM) Customer Engagement Center Market Size (2015-2020)
9.2 Customer Relationship Management (CRM) Customer Engagement Center Key Players in Japan (2019-2020)
9.3 Japan Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020)
9.4 Japan Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020)
10 SOUTHEAST ASIA
10.1 Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size (2015-2020)
10.2 Customer Relationship Management (CRM) Customer Engagement Center Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020)
10.4 Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020)
11 INDIA
11.1 India Customer Relationship Management (CRM) Customer Engagement Center Market Size (2015-2020)
11.2 Customer Relationship Management (CRM) Customer Engagement Center Key Players in India (2019-2020)
11.3 India Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020)
11.4 India Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020)
12 CENTRAL & SOUTH AMERICA
12.1 Central & South America Customer Relationship Management (CRM) Customer Engagement Center Market Size (2015-2020)
12.2 Customer Relationship Management (CRM) Customer Engagement Center Key Players in Central & South America (2019-2020)
12.3 Central & South America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020)
12.4 Central & South America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020)
13 KEY PLAYERS PROFILES
13.1 Service Cloud
13.1.1 Service Cloud Company Details
13.1.2 Service Cloud Business Overview and Its Total Revenue
13.1.3 Service Cloud Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.1.4 Service Cloud Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020))
13.1.5 Service Cloud Recent Development
13.2 Pegasystems
13.2.1 Pegasystems Company Details
13.2.2 Pegasystems Business Overview and Its Total Revenue
13.2.3 Pegasystems Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.2.4 Pegasystems Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.2.5 Pegasystems Recent Development
13.3 Microsoft
13.3.1 Microsoft Company Details
13.3.2 Microsoft Business Overview and Its Total Revenue
13.3.3 Microsoft Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.3.4 Microsoft Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.3.5 Microsoft Recent Development
13.4 Oracle
13.4.1 Oracle Company Details
13.4.2 Oracle Business Overview and Its Total Revenue
13.4.3 Oracle Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.4.4 Oracle Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.4.5 Oracle Recent Development
13.5 Zendesk
13.5.1 Zendesk Company Details
13.5.2 Zendesk Business Overview and Its Total Revenue
13.5.3 Zendesk Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.5.4 Zendesk Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.5.5 Zendesk Recent Development
13.6 SAP
13.6.1 SAP Company Details
13.6.2 SAP Business Overview and Its Total Revenue
13.6.3 SAP Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.6.4 SAP Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.6.5 SAP Recent Development
13.7 Brian Manusama
13.7.1 Brian Manusama Company Details
13.7.2 Brian Manusama Business Overview and Its Total Revenue
13.7.3 Brian Manusama Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.7.4 Brian Manusama Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.7.5 Brian Manusama Recent Development
13.8 Nadine LeBlanc
13.8.1 Nadine LeBlanc Company Details
13.8.2 Nadine LeBlanc Business Overview and Its Total Revenue
13.8.3 Nadine LeBlanc Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.8.4 Nadine LeBlanc Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.8.5 Nadine LeBlanc Recent Development
13.9 Terilyn Palanca
13.9.1 Terilyn Palanca Company Details
13.9.2 Terilyn Palanca Business Overview and Its Total Revenue
13.9.3 Terilyn Palanca Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.9.4 Terilyn Palanca Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.9.5 Terilyn Palanca Recent Development
13.10 Hai Swinehar
13.10.1 Hai Swinehar Company Details
13.10.2 Hai Swinehar Business Overview and Its Total Revenue
13.10.3 Hai Swinehar Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.10.4 Hai Swinehar Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.10.5 Hai Swinehar Recent Development
13.11 Salesforce
10.11.1 Salesforce Company Details
10.11.2 Salesforce Business Overview and Its Total Revenue
10.11.3 Salesforce Customer Relationship Management (CRM) Customer Engagement Center Introduction
10.11.4 Salesforce Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
10.11.5 Salesforce Recent Development
13.12 Freshworks
10.12.1 Freshworks Company Details
10.12.2 Freshworks Business Overview and Its Total Revenue
10.12.3 Freshworks Customer Relationship Management (CRM) Customer Engagement Center Introduction
10.12.4 Freshworks Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
10.12.5 Freshworks Recent Development
13.13 Servicenow
10.13.1 Servicenow Company Details
10.13.2 Servicenow Business Overview and Its Total Revenue
10.13.3 Servicenow Customer Relationship Management (CRM) Customer Engagement Center Introduction
10.13.4 Servicenow Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
10.13.5 Servicenow Recent Development
14 ANALYST'S VIEWPOINTS/CONCLUSIONS
15 APPENDIX
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Relationship Management (CRM) Customer Engagement Center Revenue
1.4 Market Analysis by Type
1.4.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Small (Below 50 agents)
1.4.3 Medium Size (50-500 agents)
1.4.4 Large (over 500 agents)
1.5 Market by Application
1.5.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application: 2020 VS 2026
1.5.2 BFSI
1.5.3 Education
1.5.4 Manufacturing
1.5.5 Telecom & IT
1.5.6 E-Commerce
1.5.7 Others
1.6 Coronavirus Disease 2019 (Covid-19): Customer Relationship Management (CRM) Customer Engagement Center Industry Impact
1.6.1 How the Covid-19 is Affecting the Customer Relationship Management (CRM) Customer Engagement Center Industry
1.6.1.1 Customer Relationship Management (CRM) Customer Engagement Center Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Customer Relationship Management (CRM) Customer Engagement Center Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Customer Relationship Management (CRM) Customer Engagement Center Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 GLOBAL GROWTH TRENDS BY REGIONS
2.1 Customer Relationship Management (CRM) Customer Engagement Center Market Perspective (2015-2026)
2.2 Customer Relationship Management (CRM) Customer Engagement Center Growth Trends by Regions
2.2.1 Customer Relationship Management (CRM) Customer Engagement Center Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Customer Relationship Management (CRM) Customer Engagement Center Historic Market Share by Regions (2015-2020)
2.2.3 Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Customer Relationship Management (CRM) Customer Engagement Center Market Growth Strategy
2.3.6 Primary Interviews with Key Customer Relationship Management (CRM) Customer Engagement Center Players (Opinion Leaders)
3 COMPETITION LANDSCAPE BY KEY PLAYERS
3.1 Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Market Size
3.1.1 Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Revenue (2015-2020)
3.1.2 Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Players (2015-2020)
3.1.3 Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Relationship Management (CRM) Customer Engagement Center Market Concentration Ratio
3.2.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Customer Relationship Management (CRM) Customer Engagement Center Revenue in 2019
3.3 Customer Relationship Management (CRM) Customer Engagement Center Key Players Head office and Area Served
3.4 Key Players Customer Relationship Management (CRM) Customer Engagement Center Product Solution and Service
3.5 Date of Enter into Customer Relationship Management (CRM) Customer Engagement Center Market
3.6 Mergers & Acquisitions, Expansion Plans
4 BREAKDOWN DATA BY TYPE (2015-2026)
4.1 Global Customer Relationship Management (CRM) Customer Engagement Center Historic Market Size by Type (2015-2020)
4.2 Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Type (2021-2026)
5 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) CUSTOMER ENGAGEMENT CENTER BREAKDOWN DATA BY APPLICATION (2015-2026)
5.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020)
5.2 Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Application (2021-2026)
6 NORTH AMERICA
6.1 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size (2015-2020)
6.2 Customer Relationship Management (CRM) Customer Engagement Center Key Players in North America (2019-2020)
6.3 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020)
6.4 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020)
7 EUROPE
7.1 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size (2015-2020)
7.2 Customer Relationship Management (CRM) Customer Engagement Center Key Players in Europe (2019-2020)
7.3 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020)
7.4 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020)
8 CHINA
8.1 China Customer Relationship Management (CRM) Customer Engagement Center Market Size (2015-2020)
8.2 Customer Relationship Management (CRM) Customer Engagement Center Key Players in China (2019-2020)
8.3 China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020)
8.4 China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020)
9 JAPAN
9.1 Japan Customer Relationship Management (CRM) Customer Engagement Center Market Size (2015-2020)
9.2 Customer Relationship Management (CRM) Customer Engagement Center Key Players in Japan (2019-2020)
9.3 Japan Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020)
9.4 Japan Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020)
10 SOUTHEAST ASIA
10.1 Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size (2015-2020)
10.2 Customer Relationship Management (CRM) Customer Engagement Center Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020)
10.4 Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020)
11 INDIA
11.1 India Customer Relationship Management (CRM) Customer Engagement Center Market Size (2015-2020)
11.2 Customer Relationship Management (CRM) Customer Engagement Center Key Players in India (2019-2020)
11.3 India Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020)
11.4 India Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020)
12 CENTRAL & SOUTH AMERICA
12.1 Central & South America Customer Relationship Management (CRM) Customer Engagement Center Market Size (2015-2020)
12.2 Customer Relationship Management (CRM) Customer Engagement Center Key Players in Central & South America (2019-2020)
12.3 Central & South America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020)
12.4 Central & South America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020)
13 KEY PLAYERS PROFILES
13.1 Service Cloud
13.1.1 Service Cloud Company Details
13.1.2 Service Cloud Business Overview and Its Total Revenue
13.1.3 Service Cloud Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.1.4 Service Cloud Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020))
13.1.5 Service Cloud Recent Development
13.2 Pegasystems
13.2.1 Pegasystems Company Details
13.2.2 Pegasystems Business Overview and Its Total Revenue
13.2.3 Pegasystems Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.2.4 Pegasystems Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.2.5 Pegasystems Recent Development
13.3 Microsoft
13.3.1 Microsoft Company Details
13.3.2 Microsoft Business Overview and Its Total Revenue
13.3.3 Microsoft Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.3.4 Microsoft Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.3.5 Microsoft Recent Development
13.4 Oracle
13.4.1 Oracle Company Details
13.4.2 Oracle Business Overview and Its Total Revenue
13.4.3 Oracle Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.4.4 Oracle Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.4.5 Oracle Recent Development
13.5 Zendesk
13.5.1 Zendesk Company Details
13.5.2 Zendesk Business Overview and Its Total Revenue
13.5.3 Zendesk Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.5.4 Zendesk Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.5.5 Zendesk Recent Development
13.6 SAP
13.6.1 SAP Company Details
13.6.2 SAP Business Overview and Its Total Revenue
13.6.3 SAP Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.6.4 SAP Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.6.5 SAP Recent Development
13.7 Brian Manusama
13.7.1 Brian Manusama Company Details
13.7.2 Brian Manusama Business Overview and Its Total Revenue
13.7.3 Brian Manusama Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.7.4 Brian Manusama Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.7.5 Brian Manusama Recent Development
13.8 Nadine LeBlanc
13.8.1 Nadine LeBlanc Company Details
13.8.2 Nadine LeBlanc Business Overview and Its Total Revenue
13.8.3 Nadine LeBlanc Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.8.4 Nadine LeBlanc Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.8.5 Nadine LeBlanc Recent Development
13.9 Terilyn Palanca
13.9.1 Terilyn Palanca Company Details
13.9.2 Terilyn Palanca Business Overview and Its Total Revenue
13.9.3 Terilyn Palanca Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.9.4 Terilyn Palanca Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.9.5 Terilyn Palanca Recent Development
13.10 Hai Swinehar
13.10.1 Hai Swinehar Company Details
13.10.2 Hai Swinehar Business Overview and Its Total Revenue
13.10.3 Hai Swinehar Customer Relationship Management (CRM) Customer Engagement Center Introduction
13.10.4 Hai Swinehar Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
13.10.5 Hai Swinehar Recent Development
13.11 Salesforce
10.11.1 Salesforce Company Details
10.11.2 Salesforce Business Overview and Its Total Revenue
10.11.3 Salesforce Customer Relationship Management (CRM) Customer Engagement Center Introduction
10.11.4 Salesforce Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
10.11.5 Salesforce Recent Development
13.12 Freshworks
10.12.1 Freshworks Company Details
10.12.2 Freshworks Business Overview and Its Total Revenue
10.12.3 Freshworks Customer Relationship Management (CRM) Customer Engagement Center Introduction
10.12.4 Freshworks Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
10.12.5 Freshworks Recent Development
13.13 Servicenow
10.13.1 Servicenow Company Details
10.13.2 Servicenow Business Overview and Its Total Revenue
10.13.3 Servicenow Customer Relationship Management (CRM) Customer Engagement Center Introduction
10.13.4 Servicenow Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
10.13.5 Servicenow Recent Development
14 ANALYST'S VIEWPOINTS/CONCLUSIONS
15 APPENDIX
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
LIST OF TABLES
Table 1. Customer Relationship Management (CRM) Customer Engagement Center Key Market Segments
Table 2. Key Players Covered: Ranking by Customer Relationship Management (CRM) Customer Engagement Center Revenue
Table 3. Ranking of Global Top Customer Relationship Management (CRM) Customer Engagement Center Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Small (Below 50 agents)
Table 6. Key Players of Medium Size (50-500 agents)
Table 7. Key Players of Large (over 500 agents)
Table 8. COVID-19 Impact Global Market: (Four Customer Relationship Management (CRM) Customer Engagement Center Market Size Forecast Scenarios)
Table 9. Opportunities and Trends for Customer Relationship Management (CRM) Customer Engagement Center Players in the COVID-19 Landscape
Table 10. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 11. Key Regions/Countries Measures against Covid-19 Impact
Table 12. Proposal for Customer Relationship Management (CRM) Customer Engagement Center Players to Combat Covid-19 Impact
Table 13. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 14. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Regions (US$ Million): 2020 VS 2026
Table 15. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Regions (2015-2020) (US$ Million)
Table 16. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Regions (2015-2020)
Table 17. Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 18. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Regions (2021-2026)
Table 19. Market Top Trends
Table 20. Key Drivers: Impact Analysis
Table 21. Key Challenges
Table 22. Customer Relationship Management (CRM) Customer Engagement Center Market Growth Strategy
Table 23. Main Points Interviewed from Key Customer Relationship Management (CRM) Customer Engagement Center Players
Table 24. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue by Players (2015-2020) (Million US$)
Table 25. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Players (2015-2020)
Table 26. Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management (CRM) Customer Engagement Center as of 2019)
Table 27. Global Customer Relationship Management (CRM) Customer Engagement Center by Players Market Concentration Ratio (CR5 and HHI)
Table 28. Key Players Headquarters and Area Served
Table 29. Key Players Customer Relationship Management (CRM) Customer Engagement Center Product Solution and Service
Table 30. Date of Enter into Customer Relationship Management (CRM) Customer Engagement Center Market
Table 31. Mergers & Acquisitions, Expansion Plans
Table 32. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020) (Million US$)
Table 33. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Share by Type (2015-2020)
Table 34. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Type (2021-2026)
Table 35. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Share by Application (2015-2020)
Table 36. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020) (Million US$)
Table 37. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Share by Application (2021-2026)
Table 38. North America Key Players Customer Relationship Management (CRM) Customer Engagement Center Revenue (2019-2020) (Million US$)
Table 39. North America Key Players Customer Relationship Management (CRM) Customer Engagement Center Market Share (2019-2020)
Table 40. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020) (Million US$)
Table 41. North America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2015-2020)
Table 42. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020) (Million US$)
Table 43. North America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2015-2020)
Table 44. Europe Key Players Customer Relationship Management (CRM) Customer Engagement Center Revenue (2019-2020) (Million US$)
Table 45. Europe Key Players Customer Relationship Management (CRM) Customer Engagement Center Market Share (2019-2020)
Table 46. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020) (Million US$)
Table 47. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2015-2020)
Table 48. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020) (Million US$)
Table 49. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2015-2020)
Table 50. China Key Players Customer Relationship Management (CRM) Customer Engagement Center Revenue (2019-2020) (Million US$)
Table 51. China Key Players Customer Relationship Management (CRM) Customer Engagement Center Market Share (2019-2020)
Table 52. China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020) (Million US$)
Table 53. China Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2015-2020)
Table 54. China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020) (Million US$)
Table 55. China Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2015-2020)
Table 56. Japan Key Players Customer Relationship Management (CRM) Customer Engagement Center Revenue (2019-2020) (Million US$)
Table 57. Japan Key Players Customer Relationship Management (CRM) Customer Engagement Center Market Share (2019-2020)
Table 58. Japan Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020) (Million US$)
Table 59. Japan Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2015-2020)
Table 60. Japan Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020) (Million US$)
Table 61. Japan Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2015-2020)
Table 62. Southeast Asia Key Players Customer Relationship Management (CRM) Customer Engagement Center Revenue (2019-2020) (Million US$)
Table 63. Southeast Asia Key Players Customer Relationship Management (CRM) Customer Engagement Center Market Share (2019-2020)
Table 64. Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020) (Million US$)
Table 65. Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2015-2020)
Table 66. Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020) (Million US$)
Table 67. Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2015-2020)
Table 68. India Key Players Customer Relationship Management (CRM) Customer Engagement Center Revenue (2019-2020) (Million US$)
Table 69. India Key Players Customer Relationship Management (CRM) Customer Engagement Center Market Share (2019-2020)
Table 70. India Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020) (Million US$)
Table 71. India Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2015-2020)
Table 72. India Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020) (Million US$)
Table 73. India Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2015-2020)
Table 74. Central & South America Key Players Customer Relationship Management (CRM) Customer Engagement Center Revenue (2019-2020) (Million US$)
Table 75. Central & South America Key Players Customer Relationship Management (CRM) Customer Engagement Center Market Share (2019-2020)
Table 76. Central & South America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020) (Million US$)
Table 77. Central & South America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2015-2020)
Table 78. Central & South America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020) (Million US$)
Table 79. Central & South America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2015-2020)
Table 80. Service Cloud Company Details
Table 81. Service Cloud Business Overview
Table 82. Service Cloud Product
Table 83. Service Cloud Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 84. Service Cloud Recent Development
Table 85. Pegasystems Company Details
Table 86. Pegasystems Business Overview
Table 87. Pegasystems Product
Table 88. Pegasystems Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 89. Pegasystems Recent Development
Table 90. Microsoft Company Details
Table 91. Microsoft Business Overview
Table 92. Microsoft Product
Table 93. Microsoft Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 94. Microsoft Recent Development
Table 95. Oracle Company Details
Table 96. Oracle Business Overview
Table 97. Oracle Product
Table 98. Oracle Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 99. Oracle Recent Development
Table 100. Zendesk Company Details
Table 101. Zendesk Business Overview
Table 102. Zendesk Product
Table 103. Zendesk Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 104. Zendesk Recent Development
Table 105. SAP Company Details
Table 106. SAP Business Overview
Table 107. SAP Product
Table 108. SAP Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 109. SAP Recent Development
Table 110. Brian Manusama Company Details
Table 111. Brian Manusama Business Overview
Table 112. Brian Manusama Product
Table 113. Brian Manusama Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 114. Brian Manusama Recent Development
Table 115. Nadine LeBlanc Business Overview
Table 116. Nadine LeBlanc Product
Table 117. Nadine LeBlanc Company Details
Table 118. Nadine LeBlanc Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 119. Nadine LeBlanc Recent Development
Table 120. Terilyn Palanca Company Details
Table 121. Terilyn Palanca Business Overview
Table 122. Terilyn Palanca Product
Table 123. Terilyn Palanca Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 124. Terilyn Palanca Recent Development
Table 125. Hai Swinehar Company Details
Table 126. Hai Swinehar Business Overview
Table 127. Hai Swinehar Product
Table 128. Hai Swinehar Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 129. Hai Swinehar Recent Development
Table 130. Salesforce Company Details
Table 131. Salesforce Business Overview
Table 132. Salesforce Product
Table 133. Salesforce Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 134. Salesforce Recent Development
Table 135. Freshworks Company Details
Table 136. Freshworks Business Overview
Table 137. Freshworks Product
Table 138. Freshworks Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 139. Freshworks Recent Development
Table 140. Servicenow Company Details
Table 141. Servicenow Business Overview
Table 142. Servicenow Product
Table 143. Servicenow Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 144. Servicenow Recent Development
Table 145. Research Programs/Design for This Report
Table 146. Key Data Information from Secondary Sources
Table 147. Key Data Information from Primary Sources
Table 1. Customer Relationship Management (CRM) Customer Engagement Center Key Market Segments
Table 2. Key Players Covered: Ranking by Customer Relationship Management (CRM) Customer Engagement Center Revenue
Table 3. Ranking of Global Top Customer Relationship Management (CRM) Customer Engagement Center Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Small (Below 50 agents)
Table 6. Key Players of Medium Size (50-500 agents)
Table 7. Key Players of Large (over 500 agents)
Table 8. COVID-19 Impact Global Market: (Four Customer Relationship Management (CRM) Customer Engagement Center Market Size Forecast Scenarios)
Table 9. Opportunities and Trends for Customer Relationship Management (CRM) Customer Engagement Center Players in the COVID-19 Landscape
Table 10. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 11. Key Regions/Countries Measures against Covid-19 Impact
Table 12. Proposal for Customer Relationship Management (CRM) Customer Engagement Center Players to Combat Covid-19 Impact
Table 13. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 14. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Regions (US$ Million): 2020 VS 2026
Table 15. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Regions (2015-2020) (US$ Million)
Table 16. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Regions (2015-2020)
Table 17. Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 18. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Regions (2021-2026)
Table 19. Market Top Trends
Table 20. Key Drivers: Impact Analysis
Table 21. Key Challenges
Table 22. Customer Relationship Management (CRM) Customer Engagement Center Market Growth Strategy
Table 23. Main Points Interviewed from Key Customer Relationship Management (CRM) Customer Engagement Center Players
Table 24. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue by Players (2015-2020) (Million US$)
Table 25. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Players (2015-2020)
Table 26. Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management (CRM) Customer Engagement Center as of 2019)
Table 27. Global Customer Relationship Management (CRM) Customer Engagement Center by Players Market Concentration Ratio (CR5 and HHI)
Table 28. Key Players Headquarters and Area Served
Table 29. Key Players Customer Relationship Management (CRM) Customer Engagement Center Product Solution and Service
Table 30. Date of Enter into Customer Relationship Management (CRM) Customer Engagement Center Market
Table 31. Mergers & Acquisitions, Expansion Plans
Table 32. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020) (Million US$)
Table 33. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Share by Type (2015-2020)
Table 34. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Type (2021-2026)
Table 35. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Share by Application (2015-2020)
Table 36. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020) (Million US$)
Table 37. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Share by Application (2021-2026)
Table 38. North America Key Players Customer Relationship Management (CRM) Customer Engagement Center Revenue (2019-2020) (Million US$)
Table 39. North America Key Players Customer Relationship Management (CRM) Customer Engagement Center Market Share (2019-2020)
Table 40. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020) (Million US$)
Table 41. North America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2015-2020)
Table 42. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020) (Million US$)
Table 43. North America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2015-2020)
Table 44. Europe Key Players Customer Relationship Management (CRM) Customer Engagement Center Revenue (2019-2020) (Million US$)
Table 45. Europe Key Players Customer Relationship Management (CRM) Customer Engagement Center Market Share (2019-2020)
Table 46. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020) (Million US$)
Table 47. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2015-2020)
Table 48. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020) (Million US$)
Table 49. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2015-2020)
Table 50. China Key Players Customer Relationship Management (CRM) Customer Engagement Center Revenue (2019-2020) (Million US$)
Table 51. China Key Players Customer Relationship Management (CRM) Customer Engagement Center Market Share (2019-2020)
Table 52. China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020) (Million US$)
Table 53. China Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2015-2020)
Table 54. China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020) (Million US$)
Table 55. China Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2015-2020)
Table 56. Japan Key Players Customer Relationship Management (CRM) Customer Engagement Center Revenue (2019-2020) (Million US$)
Table 57. Japan Key Players Customer Relationship Management (CRM) Customer Engagement Center Market Share (2019-2020)
Table 58. Japan Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020) (Million US$)
Table 59. Japan Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2015-2020)
Table 60. Japan Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020) (Million US$)
Table 61. Japan Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2015-2020)
Table 62. Southeast Asia Key Players Customer Relationship Management (CRM) Customer Engagement Center Revenue (2019-2020) (Million US$)
Table 63. Southeast Asia Key Players Customer Relationship Management (CRM) Customer Engagement Center Market Share (2019-2020)
Table 64. Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020) (Million US$)
Table 65. Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2015-2020)
Table 66. Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020) (Million US$)
Table 67. Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2015-2020)
Table 68. India Key Players Customer Relationship Management (CRM) Customer Engagement Center Revenue (2019-2020) (Million US$)
Table 69. India Key Players Customer Relationship Management (CRM) Customer Engagement Center Market Share (2019-2020)
Table 70. India Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020) (Million US$)
Table 71. India Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2015-2020)
Table 72. India Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020) (Million US$)
Table 73. India Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2015-2020)
Table 74. Central & South America Key Players Customer Relationship Management (CRM) Customer Engagement Center Revenue (2019-2020) (Million US$)
Table 75. Central & South America Key Players Customer Relationship Management (CRM) Customer Engagement Center Market Share (2019-2020)
Table 76. Central & South America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2015-2020) (Million US$)
Table 77. Central & South America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2015-2020)
Table 78. Central & South America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2015-2020) (Million US$)
Table 79. Central & South America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2015-2020)
Table 80. Service Cloud Company Details
Table 81. Service Cloud Business Overview
Table 82. Service Cloud Product
Table 83. Service Cloud Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 84. Service Cloud Recent Development
Table 85. Pegasystems Company Details
Table 86. Pegasystems Business Overview
Table 87. Pegasystems Product
Table 88. Pegasystems Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 89. Pegasystems Recent Development
Table 90. Microsoft Company Details
Table 91. Microsoft Business Overview
Table 92. Microsoft Product
Table 93. Microsoft Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 94. Microsoft Recent Development
Table 95. Oracle Company Details
Table 96. Oracle Business Overview
Table 97. Oracle Product
Table 98. Oracle Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 99. Oracle Recent Development
Table 100. Zendesk Company Details
Table 101. Zendesk Business Overview
Table 102. Zendesk Product
Table 103. Zendesk Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 104. Zendesk Recent Development
Table 105. SAP Company Details
Table 106. SAP Business Overview
Table 107. SAP Product
Table 108. SAP Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 109. SAP Recent Development
Table 110. Brian Manusama Company Details
Table 111. Brian Manusama Business Overview
Table 112. Brian Manusama Product
Table 113. Brian Manusama Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 114. Brian Manusama Recent Development
Table 115. Nadine LeBlanc Business Overview
Table 116. Nadine LeBlanc Product
Table 117. Nadine LeBlanc Company Details
Table 118. Nadine LeBlanc Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 119. Nadine LeBlanc Recent Development
Table 120. Terilyn Palanca Company Details
Table 121. Terilyn Palanca Business Overview
Table 122. Terilyn Palanca Product
Table 123. Terilyn Palanca Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 124. Terilyn Palanca Recent Development
Table 125. Hai Swinehar Company Details
Table 126. Hai Swinehar Business Overview
Table 127. Hai Swinehar Product
Table 128. Hai Swinehar Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 129. Hai Swinehar Recent Development
Table 130. Salesforce Company Details
Table 131. Salesforce Business Overview
Table 132. Salesforce Product
Table 133. Salesforce Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 134. Salesforce Recent Development
Table 135. Freshworks Company Details
Table 136. Freshworks Business Overview
Table 137. Freshworks Product
Table 138. Freshworks Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 139. Freshworks Recent Development
Table 140. Servicenow Company Details
Table 141. Servicenow Business Overview
Table 142. Servicenow Product
Table 143. Servicenow Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020) (Million US$)
Table 144. Servicenow Recent Development
Table 145. Research Programs/Design for This Report
Table 146. Key Data Information from Secondary Sources
Table 147. Key Data Information from Primary Sources
LIST OF FIGURES
Figure 1. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type: 2020 VS 2026
Figure 2. Small (Below 50 agents) Features
Figure 3. Medium Size (50-500 agents) Features
Figure 4. Large (over 500 agents) Features
Figure 5. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application: 2020 VS 2026
Figure 6. BFSI Case Studies
Figure 7. Education Case Studies
Figure 8. Manufacturing Case Studies
Figure 9. Telecom & IT Case Studies
Figure 10. E-Commerce Case Studies
Figure 11. Others Case Studies
Figure 12. Customer Relationship Management (CRM) Customer Engagement Center Report Years Considered
Figure 13. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth 2015-2026 (US$ Million)
Figure 14. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Regions: 2020 VS 2026
Figure 15. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Regions (2021-2026)
Figure 16. Porter's Five Forces Analysis
Figure 17. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Players in 2019
Figure 18. Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management (CRM) Customer Engagement Center as of 2019
Figure 19. The Top 10 and 5 Players Market Share by Customer Relationship Management (CRM) Customer Engagement Center Revenue in 2019
Figure 20. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. China Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Japan Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. India Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 26. Central & South America Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 27. Service Cloud Total Revenue (US$ Million): 2019 Compared with 2018
Figure 28. Service Cloud Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 29. Pegasystems Total Revenue (US$ Million): 2019 Compared with 2018
Figure 30. Pegasystems Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 31. Microsoft Total Revenue (US$ Million): 2019 Compared with 2018
Figure 32. Microsoft Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 33. Oracle Total Revenue (US$ Million): 2019 Compared with 2018
Figure 34. Oracle Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 35. Zendesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 36. Zendesk Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 37. SAP Total Revenue (US$ Million): 2019 Compared with 2018
Figure 38. SAP Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 39. Brian Manusama Total Revenue (US$ Million): 2019 Compared with 2018
Figure 40. Brian Manusama Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 41. Nadine LeBlanc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 42. Nadine LeBlanc Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 43. Terilyn Palanca Total Revenue (US$ Million): 2019 Compared with 2018
Figure 44. Terilyn Palanca Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 45. Hai Swinehar Total Revenue (US$ Million): 2019 Compared with 2018
Figure 46. Hai Swinehar Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 47. Salesforce Total Revenue (US$ Million): 2019 Compared with 2018
Figure 48. Salesforce Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 49. Freshworks Total Revenue (US$ Million): 2019 Compared with 2018
Figure 50. Freshworks Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 51. Servicenow Total Revenue (US$ Million): 2019 Compared with 2018
Figure 52. Servicenow Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 53. Bottom-up and Top-down Approaches for This Report
Figure 54. Data Triangulation
Figure 55. Key Executives Interviewed
Figure 1. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type: 2020 VS 2026
Figure 2. Small (Below 50 agents) Features
Figure 3. Medium Size (50-500 agents) Features
Figure 4. Large (over 500 agents) Features
Figure 5. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application: 2020 VS 2026
Figure 6. BFSI Case Studies
Figure 7. Education Case Studies
Figure 8. Manufacturing Case Studies
Figure 9. Telecom & IT Case Studies
Figure 10. E-Commerce Case Studies
Figure 11. Others Case Studies
Figure 12. Customer Relationship Management (CRM) Customer Engagement Center Report Years Considered
Figure 13. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth 2015-2026 (US$ Million)
Figure 14. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Regions: 2020 VS 2026
Figure 15. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Regions (2021-2026)
Figure 16. Porter's Five Forces Analysis
Figure 17. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Players in 2019
Figure 18. Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management (CRM) Customer Engagement Center as of 2019
Figure 19. The Top 10 and 5 Players Market Share by Customer Relationship Management (CRM) Customer Engagement Center Revenue in 2019
Figure 20. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. China Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Japan Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. India Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 26. Central & South America Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 27. Service Cloud Total Revenue (US$ Million): 2019 Compared with 2018
Figure 28. Service Cloud Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 29. Pegasystems Total Revenue (US$ Million): 2019 Compared with 2018
Figure 30. Pegasystems Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 31. Microsoft Total Revenue (US$ Million): 2019 Compared with 2018
Figure 32. Microsoft Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 33. Oracle Total Revenue (US$ Million): 2019 Compared with 2018
Figure 34. Oracle Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 35. Zendesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 36. Zendesk Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 37. SAP Total Revenue (US$ Million): 2019 Compared with 2018
Figure 38. SAP Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 39. Brian Manusama Total Revenue (US$ Million): 2019 Compared with 2018
Figure 40. Brian Manusama Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 41. Nadine LeBlanc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 42. Nadine LeBlanc Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 43. Terilyn Palanca Total Revenue (US$ Million): 2019 Compared with 2018
Figure 44. Terilyn Palanca Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 45. Hai Swinehar Total Revenue (US$ Million): 2019 Compared with 2018
Figure 46. Hai Swinehar Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 47. Salesforce Total Revenue (US$ Million): 2019 Compared with 2018
Figure 48. Salesforce Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 49. Freshworks Total Revenue (US$ Million): 2019 Compared with 2018
Figure 50. Freshworks Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 51. Servicenow Total Revenue (US$ Million): 2019 Compared with 2018
Figure 52. Servicenow Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2015-2020)
Figure 53. Bottom-up and Top-down Approaches for This Report
Figure 54. Data Triangulation
Figure 55. Key Executives Interviewed
