COVID-19 Impact on Global Customer Journey Mapping Tools Market Size, Status and Forecast 2020-2026
![](/report_cover/6975/covid-19-impact-on-global-customer-journey-mapping-tools-market-size-status-n-forecast-2020-2026_en.gif)
This report focuses on the global Customer Journey Mapping Tools status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Journey Mapping Tools development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study
The key players covered in this study
- Microsoft
- Gliffy
- Canvanizer
- Xmind
- OmniGraffle
- Smaply
- Touchpoint
- IBM
- Smartlook
- UXPressia
- Piwik PRO
- Custellence
- Cloud Based
- On-Premises
- Small Businesses
- Midsized Businesses
- Large Businesses
- North America
- Europe
- China
- Japan
- Southeast Asia
- India
- Central & South America
- To analyze global Customer Journey Mapping Tools status, future forecast, growth opportunity, key market and key players.
- To present the Customer Journey Mapping Tools development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
- To strategically profile the key players and comprehensively analyze their development plan and strategies.
- To define, describe and forecast the market by type, market and key regions.
- History Year: 2015-2019
- Base Year: 2019
- Estimated Year: 2020
- Forecast Year 2020 to 2026
1 REPORT OVERVIEW
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Journey Mapping Tools Revenue
1.4 Market Analysis by Type
1.4.1 Global Customer Journey Mapping Tools Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Cloud Based
1.4.3 On-Premises
1.5 Market by Application
1.5.1 Global Customer Journey Mapping Tools Market Share by Application: 2020 VS 2026
1.5.2 Small Businesses
1.5.3 Midsized Businesses
1.5.4 Large Businesses
1.6 Coronavirus Disease 2019 (Covid-19): Customer Journey Mapping Tools Industry Impact
1.6.1 How the Covid-19 is Affecting the Customer Journey Mapping Tools Industry
1.6.1.1 Customer Journey Mapping Tools Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Customer Journey Mapping Tools Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Customer Journey Mapping Tools Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 GLOBAL GROWTH TRENDS BY REGIONS
2.1 Customer Journey Mapping Tools Market Perspective (2015-2026)
2.2 Customer Journey Mapping Tools Growth Trends by Regions
2.2.1 Customer Journey Mapping Tools Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Customer Journey Mapping Tools Historic Market Share by Regions (2015-2020)
2.2.3 Customer Journey Mapping Tools Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Customer Journey Mapping Tools Market Growth Strategy
2.3.6 Primary Interviews with Key Customer Journey Mapping Tools Players (Opinion Leaders)
3 COMPETITION LANDSCAPE BY KEY PLAYERS
3.1 Global Top Customer Journey Mapping Tools Players by Market Size
3.1.1 Global Top Customer Journey Mapping Tools Players by Revenue (2015-2020)
3.1.2 Global Customer Journey Mapping Tools Revenue Market Share by Players (2015-2020)
3.1.3 Global Customer Journey Mapping Tools Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Journey Mapping Tools Market Concentration Ratio
3.2.1 Global Customer Journey Mapping Tools Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Customer Journey Mapping Tools Revenue in 2019
3.3 Customer Journey Mapping Tools Key Players Head office and Area Served
3.4 Key Players Customer Journey Mapping Tools Product Solution and Service
3.5 Date of Enter into Customer Journey Mapping Tools Market
3.6 Mergers & Acquisitions, Expansion Plans
4 BREAKDOWN DATA BY TYPE (2015-2026)
4.1 Global Customer Journey Mapping Tools Historic Market Size by Type (2015-2020)
4.2 Global Customer Journey Mapping Tools Forecasted Market Size by Type (2021-2026)
5 CUSTOMER JOURNEY MAPPING TOOLS BREAKDOWN DATA BY APPLICATION (2015-2026)
5.1 Global Customer Journey Mapping Tools Market Size by Application (2015-2020)
5.2 Global Customer Journey Mapping Tools Forecasted Market Size by Application (2021-2026)
6 NORTH AMERICA
6.1 North America Customer Journey Mapping Tools Market Size (2015-2020)
6.2 Customer Journey Mapping Tools Key Players in North America (2019-2020)
6.3 North America Customer Journey Mapping Tools Market Size by Type (2015-2020)
6.4 North America Customer Journey Mapping Tools Market Size by Application (2015-2020)
7 EUROPE
7.1 Europe Customer Journey Mapping Tools Market Size (2015-2020)
7.2 Customer Journey Mapping Tools Key Players in Europe (2019-2020)
7.3 Europe Customer Journey Mapping Tools Market Size by Type (2015-2020)
7.4 Europe Customer Journey Mapping Tools Market Size by Application (2015-2020)
8 CHINA
8.1 China Customer Journey Mapping Tools Market Size (2015-2020)
8.2 Customer Journey Mapping Tools Key Players in China (2019-2020)
8.3 China Customer Journey Mapping Tools Market Size by Type (2015-2020)
8.4 China Customer Journey Mapping Tools Market Size by Application (2015-2020)
9 JAPAN
9.1 Japan Customer Journey Mapping Tools Market Size (2015-2020)
9.2 Customer Journey Mapping Tools Key Players in Japan (2019-2020)
9.3 Japan Customer Journey Mapping Tools Market Size by Type (2015-2020)
9.4 Japan Customer Journey Mapping Tools Market Size by Application (2015-2020)
10 SOUTHEAST ASIA
10.1 Southeast Asia Customer Journey Mapping Tools Market Size (2015-2020)
10.2 Customer Journey Mapping Tools Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Customer Journey Mapping Tools Market Size by Type (2015-2020)
10.4 Southeast Asia Customer Journey Mapping Tools Market Size by Application (2015-2020)
11 INDIA
11.1 India Customer Journey Mapping Tools Market Size (2015-2020)
11.2 Customer Journey Mapping Tools Key Players in India (2019-2020)
11.3 India Customer Journey Mapping Tools Market Size by Type (2015-2020)
11.4 India Customer Journey Mapping Tools Market Size by Application (2015-2020)
12 CENTRAL & SOUTH AMERICA
12.1 Central & South America Customer Journey Mapping Tools Market Size (2015-2020)
12.2 Customer Journey Mapping Tools Key Players in Central & South America (2019-2020)
12.3 Central & South America Customer Journey Mapping Tools Market Size by Type (2015-2020)
12.4 Central & South America Customer Journey Mapping Tools Market Size by Application (2015-2020)
13 KEY PLAYERS PROFILES
13.1 Microsoft
13.1.1 Microsoft Company Details
13.1.2 Microsoft Business Overview and Its Total Revenue
13.1.3 Microsoft Customer Journey Mapping Tools Introduction
13.1.4 Microsoft Revenue in Customer Journey Mapping Tools Business (2015-2020))
13.1.5 Microsoft Recent Development
13.2 Gliffy
13.2.1 Gliffy Company Details
13.2.2 Gliffy Business Overview and Its Total Revenue
13.2.3 Gliffy Customer Journey Mapping Tools Introduction
13.2.4 Gliffy Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.2.5 Gliffy Recent Development
13.3 Canvanizer
13.3.1 Canvanizer Company Details
13.3.2 Canvanizer Business Overview and Its Total Revenue
13.3.3 Canvanizer Customer Journey Mapping Tools Introduction
13.3.4 Canvanizer Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.3.5 Canvanizer Recent Development
13.4 Xmind
13.4.1 Xmind Company Details
13.4.2 Xmind Business Overview and Its Total Revenue
13.4.3 Xmind Customer Journey Mapping Tools Introduction
13.4.4 Xmind Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.4.5 Xmind Recent Development
13.5 OmniGraffle
13.5.1 OmniGraffle Company Details
13.5.2 OmniGraffle Business Overview and Its Total Revenue
13.5.3 OmniGraffle Customer Journey Mapping Tools Introduction
13.5.4 OmniGraffle Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.5.5 OmniGraffle Recent Development
13.6 Smaply
13.6.1 Smaply Company Details
13.6.2 Smaply Business Overview and Its Total Revenue
13.6.3 Smaply Customer Journey Mapping Tools Introduction
13.6.4 Smaply Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.6.5 Smaply Recent Development
13.7 Touchpoint
13.7.1 Touchpoint Company Details
13.7.2 Touchpoint Business Overview and Its Total Revenue
13.7.3 Touchpoint Customer Journey Mapping Tools Introduction
13.7.4 Touchpoint Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.7.5 Touchpoint Recent Development
13.8 IBM
13.8.1 IBM Company Details
13.8.2 IBM Business Overview and Its Total Revenue
13.8.3 IBM Customer Journey Mapping Tools Introduction
13.8.4 IBM Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.8.5 IBM Recent Development
13.9 Smartlook
13.9.1 Smartlook Company Details
13.9.2 Smartlook Business Overview and Its Total Revenue
13.9.3 Smartlook Customer Journey Mapping Tools Introduction
13.9.4 Smartlook Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.9.5 Smartlook Recent Development
13.10 UXPressia
13.10.1 UXPressia Company Details
13.10.2 UXPressia Business Overview and Its Total Revenue
13.10.3 UXPressia Customer Journey Mapping Tools Introduction
13.10.4 UXPressia Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.10.5 UXPressia Recent Development
13.11 Piwik PRO
10.11.1 Piwik PRO Company Details
10.11.2 Piwik PRO Business Overview and Its Total Revenue
10.11.3 Piwik PRO Customer Journey Mapping Tools Introduction
10.11.4 Piwik PRO Revenue in Customer Journey Mapping Tools Business (2015-2020)
10.11.5 Piwik PRO Recent Development
13.12 Custellence
10.12.1 Custellence Company Details
10.12.2 Custellence Business Overview and Its Total Revenue
10.12.3 Custellence Customer Journey Mapping Tools Introduction
10.12.4 Custellence Revenue in Customer Journey Mapping Tools Business (2015-2020)
10.12.5 Custellence Recent Development
14 ANALYST'S VIEWPOINTS/CONCLUSIONS
15 APPENDIX
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Journey Mapping Tools Revenue
1.4 Market Analysis by Type
1.4.1 Global Customer Journey Mapping Tools Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Cloud Based
1.4.3 On-Premises
1.5 Market by Application
1.5.1 Global Customer Journey Mapping Tools Market Share by Application: 2020 VS 2026
1.5.2 Small Businesses
1.5.3 Midsized Businesses
1.5.4 Large Businesses
1.6 Coronavirus Disease 2019 (Covid-19): Customer Journey Mapping Tools Industry Impact
1.6.1 How the Covid-19 is Affecting the Customer Journey Mapping Tools Industry
1.6.1.1 Customer Journey Mapping Tools Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Customer Journey Mapping Tools Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Customer Journey Mapping Tools Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 GLOBAL GROWTH TRENDS BY REGIONS
2.1 Customer Journey Mapping Tools Market Perspective (2015-2026)
2.2 Customer Journey Mapping Tools Growth Trends by Regions
2.2.1 Customer Journey Mapping Tools Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Customer Journey Mapping Tools Historic Market Share by Regions (2015-2020)
2.2.3 Customer Journey Mapping Tools Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Customer Journey Mapping Tools Market Growth Strategy
2.3.6 Primary Interviews with Key Customer Journey Mapping Tools Players (Opinion Leaders)
3 COMPETITION LANDSCAPE BY KEY PLAYERS
3.1 Global Top Customer Journey Mapping Tools Players by Market Size
3.1.1 Global Top Customer Journey Mapping Tools Players by Revenue (2015-2020)
3.1.2 Global Customer Journey Mapping Tools Revenue Market Share by Players (2015-2020)
3.1.3 Global Customer Journey Mapping Tools Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Journey Mapping Tools Market Concentration Ratio
3.2.1 Global Customer Journey Mapping Tools Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Customer Journey Mapping Tools Revenue in 2019
3.3 Customer Journey Mapping Tools Key Players Head office and Area Served
3.4 Key Players Customer Journey Mapping Tools Product Solution and Service
3.5 Date of Enter into Customer Journey Mapping Tools Market
3.6 Mergers & Acquisitions, Expansion Plans
4 BREAKDOWN DATA BY TYPE (2015-2026)
4.1 Global Customer Journey Mapping Tools Historic Market Size by Type (2015-2020)
4.2 Global Customer Journey Mapping Tools Forecasted Market Size by Type (2021-2026)
5 CUSTOMER JOURNEY MAPPING TOOLS BREAKDOWN DATA BY APPLICATION (2015-2026)
5.1 Global Customer Journey Mapping Tools Market Size by Application (2015-2020)
5.2 Global Customer Journey Mapping Tools Forecasted Market Size by Application (2021-2026)
6 NORTH AMERICA
6.1 North America Customer Journey Mapping Tools Market Size (2015-2020)
6.2 Customer Journey Mapping Tools Key Players in North America (2019-2020)
6.3 North America Customer Journey Mapping Tools Market Size by Type (2015-2020)
6.4 North America Customer Journey Mapping Tools Market Size by Application (2015-2020)
7 EUROPE
7.1 Europe Customer Journey Mapping Tools Market Size (2015-2020)
7.2 Customer Journey Mapping Tools Key Players in Europe (2019-2020)
7.3 Europe Customer Journey Mapping Tools Market Size by Type (2015-2020)
7.4 Europe Customer Journey Mapping Tools Market Size by Application (2015-2020)
8 CHINA
8.1 China Customer Journey Mapping Tools Market Size (2015-2020)
8.2 Customer Journey Mapping Tools Key Players in China (2019-2020)
8.3 China Customer Journey Mapping Tools Market Size by Type (2015-2020)
8.4 China Customer Journey Mapping Tools Market Size by Application (2015-2020)
9 JAPAN
9.1 Japan Customer Journey Mapping Tools Market Size (2015-2020)
9.2 Customer Journey Mapping Tools Key Players in Japan (2019-2020)
9.3 Japan Customer Journey Mapping Tools Market Size by Type (2015-2020)
9.4 Japan Customer Journey Mapping Tools Market Size by Application (2015-2020)
10 SOUTHEAST ASIA
10.1 Southeast Asia Customer Journey Mapping Tools Market Size (2015-2020)
10.2 Customer Journey Mapping Tools Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Customer Journey Mapping Tools Market Size by Type (2015-2020)
10.4 Southeast Asia Customer Journey Mapping Tools Market Size by Application (2015-2020)
11 INDIA
11.1 India Customer Journey Mapping Tools Market Size (2015-2020)
11.2 Customer Journey Mapping Tools Key Players in India (2019-2020)
11.3 India Customer Journey Mapping Tools Market Size by Type (2015-2020)
11.4 India Customer Journey Mapping Tools Market Size by Application (2015-2020)
12 CENTRAL & SOUTH AMERICA
12.1 Central & South America Customer Journey Mapping Tools Market Size (2015-2020)
12.2 Customer Journey Mapping Tools Key Players in Central & South America (2019-2020)
12.3 Central & South America Customer Journey Mapping Tools Market Size by Type (2015-2020)
12.4 Central & South America Customer Journey Mapping Tools Market Size by Application (2015-2020)
13 KEY PLAYERS PROFILES
13.1 Microsoft
13.1.1 Microsoft Company Details
13.1.2 Microsoft Business Overview and Its Total Revenue
13.1.3 Microsoft Customer Journey Mapping Tools Introduction
13.1.4 Microsoft Revenue in Customer Journey Mapping Tools Business (2015-2020))
13.1.5 Microsoft Recent Development
13.2 Gliffy
13.2.1 Gliffy Company Details
13.2.2 Gliffy Business Overview and Its Total Revenue
13.2.3 Gliffy Customer Journey Mapping Tools Introduction
13.2.4 Gliffy Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.2.5 Gliffy Recent Development
13.3 Canvanizer
13.3.1 Canvanizer Company Details
13.3.2 Canvanizer Business Overview and Its Total Revenue
13.3.3 Canvanizer Customer Journey Mapping Tools Introduction
13.3.4 Canvanizer Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.3.5 Canvanizer Recent Development
13.4 Xmind
13.4.1 Xmind Company Details
13.4.2 Xmind Business Overview and Its Total Revenue
13.4.3 Xmind Customer Journey Mapping Tools Introduction
13.4.4 Xmind Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.4.5 Xmind Recent Development
13.5 OmniGraffle
13.5.1 OmniGraffle Company Details
13.5.2 OmniGraffle Business Overview and Its Total Revenue
13.5.3 OmniGraffle Customer Journey Mapping Tools Introduction
13.5.4 OmniGraffle Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.5.5 OmniGraffle Recent Development
13.6 Smaply
13.6.1 Smaply Company Details
13.6.2 Smaply Business Overview and Its Total Revenue
13.6.3 Smaply Customer Journey Mapping Tools Introduction
13.6.4 Smaply Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.6.5 Smaply Recent Development
13.7 Touchpoint
13.7.1 Touchpoint Company Details
13.7.2 Touchpoint Business Overview and Its Total Revenue
13.7.3 Touchpoint Customer Journey Mapping Tools Introduction
13.7.4 Touchpoint Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.7.5 Touchpoint Recent Development
13.8 IBM
13.8.1 IBM Company Details
13.8.2 IBM Business Overview and Its Total Revenue
13.8.3 IBM Customer Journey Mapping Tools Introduction
13.8.4 IBM Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.8.5 IBM Recent Development
13.9 Smartlook
13.9.1 Smartlook Company Details
13.9.2 Smartlook Business Overview and Its Total Revenue
13.9.3 Smartlook Customer Journey Mapping Tools Introduction
13.9.4 Smartlook Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.9.5 Smartlook Recent Development
13.10 UXPressia
13.10.1 UXPressia Company Details
13.10.2 UXPressia Business Overview and Its Total Revenue
13.10.3 UXPressia Customer Journey Mapping Tools Introduction
13.10.4 UXPressia Revenue in Customer Journey Mapping Tools Business (2015-2020)
13.10.5 UXPressia Recent Development
13.11 Piwik PRO
10.11.1 Piwik PRO Company Details
10.11.2 Piwik PRO Business Overview and Its Total Revenue
10.11.3 Piwik PRO Customer Journey Mapping Tools Introduction
10.11.4 Piwik PRO Revenue in Customer Journey Mapping Tools Business (2015-2020)
10.11.5 Piwik PRO Recent Development
13.12 Custellence
10.12.1 Custellence Company Details
10.12.2 Custellence Business Overview and Its Total Revenue
10.12.3 Custellence Customer Journey Mapping Tools Introduction
10.12.4 Custellence Revenue in Customer Journey Mapping Tools Business (2015-2020)
10.12.5 Custellence Recent Development
14 ANALYST'S VIEWPOINTS/CONCLUSIONS
15 APPENDIX
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
LIST OF TABLES
Table 1. Customer Journey Mapping Tools Key Market Segments
Table 2. Key Players Covered: Ranking by Customer Journey Mapping Tools Revenue
Table 3. Ranking of Global Top Customer Journey Mapping Tools Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Customer Journey Mapping Tools Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Cloud Based
Table 6. Key Players of On-Premises
Table 7. COVID-19 Impact Global Market: (Four Customer Journey Mapping Tools Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Customer Journey Mapping Tools Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Customer Journey Mapping Tools Players to Combat Covid-19 Impact
Table 12. Global Customer Journey Mapping Tools Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Customer Journey Mapping Tools Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Customer Journey Mapping Tools Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Customer Journey Mapping Tools Market Share by Regions (2015-2020)
Table 16. Global Customer Journey Mapping Tools Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Customer Journey Mapping Tools Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Customer Journey Mapping Tools Market Growth Strategy
Table 22. Main Points Interviewed from Key Customer Journey Mapping Tools Players
Table 23. Global Customer Journey Mapping Tools Revenue by Players (2015-2020) (Million US$)
Table 24. Global Customer Journey Mapping Tools Market Share by Players (2015-2020)
Table 25. Global Top Customer Journey Mapping Tools Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Journey Mapping Tools as of 2019)
Table 26. Global Customer Journey Mapping Tools by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Customer Journey Mapping Tools Product Solution and Service
Table 29. Date of Enter into Customer Journey Mapping Tools Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Customer Journey Mapping Tools Market Size by Type (2015-2020) (Million US$)
Table 32. Global Customer Journey Mapping Tools Market Size Share by Type (2015-2020)
Table 33. Global Customer Journey Mapping Tools Revenue Market Share by Type (2021-2026)
Table 34. Global Customer Journey Mapping Tools Market Size Share by Application (2015-2020)
Table 35. Global Customer Journey Mapping Tools Market Size by Application (2015-2020) (Million US$)
Table 36. Global Customer Journey Mapping Tools Market Size Share by Application (2021-2026)
Table 37. North America Key Players Customer Journey Mapping Tools Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Customer Journey Mapping Tools Market Share (2019-2020)
Table 39. North America Customer Journey Mapping Tools Market Size by Type (2015-2020) (Million US$)
Table 40. North America Customer Journey Mapping Tools Market Share by Type (2015-2020)
Table 41. North America Customer Journey Mapping Tools Market Size by Application (2015-2020) (Million US$)
Table 42. North America Customer Journey Mapping Tools Market Share by Application (2015-2020)
Table 43. Europe Key Players Customer Journey Mapping Tools Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Customer Journey Mapping Tools Market Share (2019-2020)
Table 45. Europe Customer Journey Mapping Tools Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Customer Journey Mapping Tools Market Share by Type (2015-2020)
Table 47. Europe Customer Journey Mapping Tools Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Customer Journey Mapping Tools Market Share by Application (2015-2020)
Table 49. China Key Players Customer Journey Mapping Tools Revenue (2019-2020) (Million US$)
Table 50. China Key Players Customer Journey Mapping Tools Market Share (2019-2020)
Table 51. China Customer Journey Mapping Tools Market Size by Type (2015-2020) (Million US$)
Table 52. China Customer Journey Mapping Tools Market Share by Type (2015-2020)
Table 53. China Customer Journey Mapping Tools Market Size by Application (2015-2020) (Million US$)
Table 54. China Customer Journey Mapping Tools Market Share by Application (2015-2020)
Table 55. Japan Key Players Customer Journey Mapping Tools Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Customer Journey Mapping Tools Market Share (2019-2020)
Table 57. Japan Customer Journey Mapping Tools Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Customer Journey Mapping Tools Market Share by Type (2015-2020)
Table 59. Japan Customer Journey Mapping Tools Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Customer Journey Mapping Tools Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Customer Journey Mapping Tools Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Customer Journey Mapping Tools Market Share (2019-2020)
Table 63. Southeast Asia Customer Journey Mapping Tools Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Customer Journey Mapping Tools Market Share by Type (2015-2020)
Table 65. Southeast Asia Customer Journey Mapping Tools Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Customer Journey Mapping Tools Market Share by Application (2015-2020)
Table 67. India Key Players Customer Journey Mapping Tools Revenue (2019-2020) (Million US$)
Table 68. India Key Players Customer Journey Mapping Tools Market Share (2019-2020)
Table 69. India Customer Journey Mapping Tools Market Size by Type (2015-2020) (Million US$)
Table 70. India Customer Journey Mapping Tools Market Share by Type (2015-2020)
Table 71. India Customer Journey Mapping Tools Market Size by Application (2015-2020) (Million US$)
Table 72. India Customer Journey Mapping Tools Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Customer Journey Mapping Tools Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Customer Journey Mapping Tools Market Share (2019-2020)
Table 75. Central & South America Customer Journey Mapping Tools Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Customer Journey Mapping Tools Market Share by Type (2015-2020)
Table 77. Central & South America Customer Journey Mapping Tools Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Customer Journey Mapping Tools Market Share by Application (2015-2020)
Table 79. Microsoft Company Details
Table 80. Microsoft Business Overview
Table 81. Microsoft Product
Table 82. Microsoft Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 83. Microsoft Recent Development
Table 84. Gliffy Company Details
Table 85. Gliffy Business Overview
Table 86. Gliffy Product
Table 87. Gliffy Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 88. Gliffy Recent Development
Table 89. Canvanizer Company Details
Table 90. Canvanizer Business Overview
Table 91. Canvanizer Product
Table 92. Canvanizer Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 93. Canvanizer Recent Development
Table 94. Xmind Company Details
Table 95. Xmind Business Overview
Table 96. Xmind Product
Table 97. Xmind Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 98. Xmind Recent Development
Table 99. OmniGraffle Company Details
Table 100. OmniGraffle Business Overview
Table 101. OmniGraffle Product
Table 102. OmniGraffle Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 103. OmniGraffle Recent Development
Table 104. Smaply Company Details
Table 105. Smaply Business Overview
Table 106. Smaply Product
Table 107. Smaply Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 108. Smaply Recent Development
Table 109. Touchpoint Company Details
Table 110. Touchpoint Business Overview
Table 111. Touchpoint Product
Table 112. Touchpoint Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 113. Touchpoint Recent Development
Table 114. IBM Business Overview
Table 115. IBM Product
Table 116. IBM Company Details
Table 117. IBM Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 118. IBM Recent Development
Table 119. Smartlook Company Details
Table 120. Smartlook Business Overview
Table 121. Smartlook Product
Table 122. Smartlook Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 123. Smartlook Recent Development
Table 124. UXPressia Company Details
Table 125. UXPressia Business Overview
Table 126. UXPressia Product
Table 127. UXPressia Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 128. UXPressia Recent Development
Table 129. Piwik PRO Company Details
Table 130. Piwik PRO Business Overview
Table 131. Piwik PRO Product
Table 132. Piwik PRO Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 133. Piwik PRO Recent Development
Table 134. Custellence Company Details
Table 135. Custellence Business Overview
Table 136. Custellence Product
Table 137. Custellence Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 138. Custellence Recent Development
Table 139. Research Programs/Design for This Report
Table 140. Key Data Information from Secondary Sources
Table 141. Key Data Information from Primary Sources
Table 1. Customer Journey Mapping Tools Key Market Segments
Table 2. Key Players Covered: Ranking by Customer Journey Mapping Tools Revenue
Table 3. Ranking of Global Top Customer Journey Mapping Tools Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Customer Journey Mapping Tools Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Cloud Based
Table 6. Key Players of On-Premises
Table 7. COVID-19 Impact Global Market: (Four Customer Journey Mapping Tools Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Customer Journey Mapping Tools Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Customer Journey Mapping Tools Players to Combat Covid-19 Impact
Table 12. Global Customer Journey Mapping Tools Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Customer Journey Mapping Tools Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Customer Journey Mapping Tools Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Customer Journey Mapping Tools Market Share by Regions (2015-2020)
Table 16. Global Customer Journey Mapping Tools Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Customer Journey Mapping Tools Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Customer Journey Mapping Tools Market Growth Strategy
Table 22. Main Points Interviewed from Key Customer Journey Mapping Tools Players
Table 23. Global Customer Journey Mapping Tools Revenue by Players (2015-2020) (Million US$)
Table 24. Global Customer Journey Mapping Tools Market Share by Players (2015-2020)
Table 25. Global Top Customer Journey Mapping Tools Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Journey Mapping Tools as of 2019)
Table 26. Global Customer Journey Mapping Tools by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Customer Journey Mapping Tools Product Solution and Service
Table 29. Date of Enter into Customer Journey Mapping Tools Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Customer Journey Mapping Tools Market Size by Type (2015-2020) (Million US$)
Table 32. Global Customer Journey Mapping Tools Market Size Share by Type (2015-2020)
Table 33. Global Customer Journey Mapping Tools Revenue Market Share by Type (2021-2026)
Table 34. Global Customer Journey Mapping Tools Market Size Share by Application (2015-2020)
Table 35. Global Customer Journey Mapping Tools Market Size by Application (2015-2020) (Million US$)
Table 36. Global Customer Journey Mapping Tools Market Size Share by Application (2021-2026)
Table 37. North America Key Players Customer Journey Mapping Tools Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Customer Journey Mapping Tools Market Share (2019-2020)
Table 39. North America Customer Journey Mapping Tools Market Size by Type (2015-2020) (Million US$)
Table 40. North America Customer Journey Mapping Tools Market Share by Type (2015-2020)
Table 41. North America Customer Journey Mapping Tools Market Size by Application (2015-2020) (Million US$)
Table 42. North America Customer Journey Mapping Tools Market Share by Application (2015-2020)
Table 43. Europe Key Players Customer Journey Mapping Tools Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Customer Journey Mapping Tools Market Share (2019-2020)
Table 45. Europe Customer Journey Mapping Tools Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Customer Journey Mapping Tools Market Share by Type (2015-2020)
Table 47. Europe Customer Journey Mapping Tools Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Customer Journey Mapping Tools Market Share by Application (2015-2020)
Table 49. China Key Players Customer Journey Mapping Tools Revenue (2019-2020) (Million US$)
Table 50. China Key Players Customer Journey Mapping Tools Market Share (2019-2020)
Table 51. China Customer Journey Mapping Tools Market Size by Type (2015-2020) (Million US$)
Table 52. China Customer Journey Mapping Tools Market Share by Type (2015-2020)
Table 53. China Customer Journey Mapping Tools Market Size by Application (2015-2020) (Million US$)
Table 54. China Customer Journey Mapping Tools Market Share by Application (2015-2020)
Table 55. Japan Key Players Customer Journey Mapping Tools Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Customer Journey Mapping Tools Market Share (2019-2020)
Table 57. Japan Customer Journey Mapping Tools Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Customer Journey Mapping Tools Market Share by Type (2015-2020)
Table 59. Japan Customer Journey Mapping Tools Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Customer Journey Mapping Tools Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Customer Journey Mapping Tools Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Customer Journey Mapping Tools Market Share (2019-2020)
Table 63. Southeast Asia Customer Journey Mapping Tools Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Customer Journey Mapping Tools Market Share by Type (2015-2020)
Table 65. Southeast Asia Customer Journey Mapping Tools Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Customer Journey Mapping Tools Market Share by Application (2015-2020)
Table 67. India Key Players Customer Journey Mapping Tools Revenue (2019-2020) (Million US$)
Table 68. India Key Players Customer Journey Mapping Tools Market Share (2019-2020)
Table 69. India Customer Journey Mapping Tools Market Size by Type (2015-2020) (Million US$)
Table 70. India Customer Journey Mapping Tools Market Share by Type (2015-2020)
Table 71. India Customer Journey Mapping Tools Market Size by Application (2015-2020) (Million US$)
Table 72. India Customer Journey Mapping Tools Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Customer Journey Mapping Tools Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Customer Journey Mapping Tools Market Share (2019-2020)
Table 75. Central & South America Customer Journey Mapping Tools Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Customer Journey Mapping Tools Market Share by Type (2015-2020)
Table 77. Central & South America Customer Journey Mapping Tools Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Customer Journey Mapping Tools Market Share by Application (2015-2020)
Table 79. Microsoft Company Details
Table 80. Microsoft Business Overview
Table 81. Microsoft Product
Table 82. Microsoft Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 83. Microsoft Recent Development
Table 84. Gliffy Company Details
Table 85. Gliffy Business Overview
Table 86. Gliffy Product
Table 87. Gliffy Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 88. Gliffy Recent Development
Table 89. Canvanizer Company Details
Table 90. Canvanizer Business Overview
Table 91. Canvanizer Product
Table 92. Canvanizer Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 93. Canvanizer Recent Development
Table 94. Xmind Company Details
Table 95. Xmind Business Overview
Table 96. Xmind Product
Table 97. Xmind Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 98. Xmind Recent Development
Table 99. OmniGraffle Company Details
Table 100. OmniGraffle Business Overview
Table 101. OmniGraffle Product
Table 102. OmniGraffle Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 103. OmniGraffle Recent Development
Table 104. Smaply Company Details
Table 105. Smaply Business Overview
Table 106. Smaply Product
Table 107. Smaply Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 108. Smaply Recent Development
Table 109. Touchpoint Company Details
Table 110. Touchpoint Business Overview
Table 111. Touchpoint Product
Table 112. Touchpoint Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 113. Touchpoint Recent Development
Table 114. IBM Business Overview
Table 115. IBM Product
Table 116. IBM Company Details
Table 117. IBM Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 118. IBM Recent Development
Table 119. Smartlook Company Details
Table 120. Smartlook Business Overview
Table 121. Smartlook Product
Table 122. Smartlook Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 123. Smartlook Recent Development
Table 124. UXPressia Company Details
Table 125. UXPressia Business Overview
Table 126. UXPressia Product
Table 127. UXPressia Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 128. UXPressia Recent Development
Table 129. Piwik PRO Company Details
Table 130. Piwik PRO Business Overview
Table 131. Piwik PRO Product
Table 132. Piwik PRO Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 133. Piwik PRO Recent Development
Table 134. Custellence Company Details
Table 135. Custellence Business Overview
Table 136. Custellence Product
Table 137. Custellence Revenue in Customer Journey Mapping Tools Business (2015-2020) (Million US$)
Table 138. Custellence Recent Development
Table 139. Research Programs/Design for This Report
Table 140. Key Data Information from Secondary Sources
Table 141. Key Data Information from Primary Sources
LIST OF FIGURES
Figure 1. Global Customer Journey Mapping Tools Market Share by Type: 2020 VS 2026
Figure 2. Cloud Based Features
Figure 3. On-Premises Features
Figure 4. Global Customer Journey Mapping Tools Market Share by Application: 2020 VS 2026
Figure 5. Small Businesses Case Studies
Figure 6. Midsized Businesses Case Studies
Figure 7. Large Businesses Case Studies
Figure 8. Customer Journey Mapping Tools Report Years Considered
Figure 9. Global Customer Journey Mapping Tools Market Size YoY Growth 2015-2026 (US$ Million)
Figure 10. Global Customer Journey Mapping Tools Market Share by Regions: 2020 VS 2026
Figure 11. Global Customer Journey Mapping Tools Market Share by Regions (2021-2026)
Figure 12. Porter's Five Forces Analysis
Figure 13. Global Customer Journey Mapping Tools Market Share by Players in 2019
Figure 14. Global Top Customer Journey Mapping Tools Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Journey Mapping Tools as of 2019
Figure 15. The Top 10 and 5 Players Market Share by Customer Journey Mapping Tools Revenue in 2019
Figure 16. North America Customer Journey Mapping Tools Market Size YoY Growth (2015-2020) (Million US$)
Figure 17. Europe Customer Journey Mapping Tools Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. China Customer Journey Mapping Tools Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Japan Customer Journey Mapping Tools Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. Southeast Asia Customer Journey Mapping Tools Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. India Customer Journey Mapping Tools Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Central & South America Customer Journey Mapping Tools Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Microsoft Total Revenue (US$ Million): 2019 Compared with 2018
Figure 24. Microsoft Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 25. Gliffy Total Revenue (US$ Million): 2019 Compared with 2018
Figure 26. Gliffy Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 27. Canvanizer Total Revenue (US$ Million): 2019 Compared with 2018
Figure 28. Canvanizer Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 29. Xmind Total Revenue (US$ Million): 2019 Compared with 2018
Figure 30. Xmind Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 31. OmniGraffle Total Revenue (US$ Million): 2019 Compared with 2018
Figure 32. OmniGraffle Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 33. Smaply Total Revenue (US$ Million): 2019 Compared with 2018
Figure 34. Smaply Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 35. Touchpoint Total Revenue (US$ Million): 2019 Compared with 2018
Figure 36. Touchpoint Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 37. IBM Total Revenue (US$ Million): 2019 Compared with 2018
Figure 38. IBM Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 39. Smartlook Total Revenue (US$ Million): 2019 Compared with 2018
Figure 40. Smartlook Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 41. UXPressia Total Revenue (US$ Million): 2019 Compared with 2018
Figure 42. UXPressia Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 43. Piwik PRO Total Revenue (US$ Million): 2019 Compared with 2018
Figure 44. Piwik PRO Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 45. Custellence Total Revenue (US$ Million): 2019 Compared with 2018
Figure 46. Custellence Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 47. Bottom-up and Top-down Approaches for This Report
Figure 48. Data Triangulation
Figure 49. Key Executives Interviewed
Figure 1. Global Customer Journey Mapping Tools Market Share by Type: 2020 VS 2026
Figure 2. Cloud Based Features
Figure 3. On-Premises Features
Figure 4. Global Customer Journey Mapping Tools Market Share by Application: 2020 VS 2026
Figure 5. Small Businesses Case Studies
Figure 6. Midsized Businesses Case Studies
Figure 7. Large Businesses Case Studies
Figure 8. Customer Journey Mapping Tools Report Years Considered
Figure 9. Global Customer Journey Mapping Tools Market Size YoY Growth 2015-2026 (US$ Million)
Figure 10. Global Customer Journey Mapping Tools Market Share by Regions: 2020 VS 2026
Figure 11. Global Customer Journey Mapping Tools Market Share by Regions (2021-2026)
Figure 12. Porter's Five Forces Analysis
Figure 13. Global Customer Journey Mapping Tools Market Share by Players in 2019
Figure 14. Global Top Customer Journey Mapping Tools Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Journey Mapping Tools as of 2019
Figure 15. The Top 10 and 5 Players Market Share by Customer Journey Mapping Tools Revenue in 2019
Figure 16. North America Customer Journey Mapping Tools Market Size YoY Growth (2015-2020) (Million US$)
Figure 17. Europe Customer Journey Mapping Tools Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. China Customer Journey Mapping Tools Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Japan Customer Journey Mapping Tools Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. Southeast Asia Customer Journey Mapping Tools Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. India Customer Journey Mapping Tools Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Central & South America Customer Journey Mapping Tools Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Microsoft Total Revenue (US$ Million): 2019 Compared with 2018
Figure 24. Microsoft Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 25. Gliffy Total Revenue (US$ Million): 2019 Compared with 2018
Figure 26. Gliffy Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 27. Canvanizer Total Revenue (US$ Million): 2019 Compared with 2018
Figure 28. Canvanizer Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 29. Xmind Total Revenue (US$ Million): 2019 Compared with 2018
Figure 30. Xmind Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 31. OmniGraffle Total Revenue (US$ Million): 2019 Compared with 2018
Figure 32. OmniGraffle Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 33. Smaply Total Revenue (US$ Million): 2019 Compared with 2018
Figure 34. Smaply Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 35. Touchpoint Total Revenue (US$ Million): 2019 Compared with 2018
Figure 36. Touchpoint Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 37. IBM Total Revenue (US$ Million): 2019 Compared with 2018
Figure 38. IBM Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 39. Smartlook Total Revenue (US$ Million): 2019 Compared with 2018
Figure 40. Smartlook Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 41. UXPressia Total Revenue (US$ Million): 2019 Compared with 2018
Figure 42. UXPressia Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 43. Piwik PRO Total Revenue (US$ Million): 2019 Compared with 2018
Figure 44. Piwik PRO Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 45. Custellence Total Revenue (US$ Million): 2019 Compared with 2018
Figure 46. Custellence Revenue Growth Rate in Customer Journey Mapping Tools Business (2015-2020)
Figure 47. Bottom-up and Top-down Approaches for This Report
Figure 48. Data Triangulation
Figure 49. Key Executives Interviewed