COVID-19 Impact on Global Customer Experience Analytics Market Size, Status and Forecast 2020-2026

July 2020 | 95 pages | ID: CBCBF6429093EN
QYResearch

Abstracts

This report focuses on the global Customer Experience Analytics status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Experience Analytics development in North America, Europe, China, Japan and India.
The key players covered in this study

• OpenText Corporation
• Oracle Corporation
• Nokia Networks
• Avaya Inc.
• HP Inc
• Adobe Systems Incorporated
• IBM Corporation
• Tech Mahindra Limited
• SAS Institute Inc

Market segment by Type, the product can be split into

• Social Media Analytical Tools
• Web Analytical Tools
• Dashboard and Reporting Tools
• Other

Market segment by Application, split into

• Telecommunications and IT
• Media and Entertainment
• Health Care
• Transportation and Logistics
• Other

Market segment by Regions/Countries, this report covers

• North America
• Europe
• China
• Japan
• India

The study objectives of this report are:

• To analyze global Customer Experience Analytics status, future forecast, growth opportunity, key market and key players.
• To present the Customer Experience Analytics development in North America, Europe, China, Japan and India.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Customer Experience Analytics are as follows:

• History Year: 2015-2019
• Base Year: 2019
• Estimated Year: 2020
• Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Contents

1 REPORT OVERVIEW

1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Experience Analytics Revenue
1.4 Market Analysis by Type
  1.4.1 Global Customer Experience Analytics Market Size Growth Rate by Type: 2020 VS 2026
  1.4.2 Social Media Analytical Tools
  1.4.3 Web Analytical Tools
  1.4.4 Dashboard and Reporting Tools
  1.4.5 Other
1.5 Market by Application
  1.5.1 Global Customer Experience Analytics Market Share by Application: 2020 VS 2026
  1.5.2 Telecommunications and IT
  1.5.3 Media and Entertainment
  1.5.4 Health Care
  1.5.5 Transportation and Logistics
  1.5.6 Other
1.6 Coronavirus Disease 2019 (Covid-19): Customer Experience Analytics Industry Impact
  1.6.1 How the Covid-19 is Affecting the Customer Experience Analytics Industry
    1.6.1.1 Customer Experience Analytics Business Impact Assessment - Covid-19
    1.6.1.2 Supply Chain Challenges
    1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
  1.6.2 Market Trends and Customer Experience Analytics Potential Opportunities in the COVID-19 Landscape
  1.6.3 Measures / Proposal against Covid-19
    1.6.3.1 Government Measures to Combat Covid-19 Impact
    1.6.3.2 Proposal for Customer Experience Analytics Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered

2 GLOBAL GROWTH TRENDS BY REGIONS

2.1 Customer Experience Analytics Market Perspective (2015-2026)
2.2 Customer Experience Analytics Growth Trends by Regions
  2.2.1 Customer Experience Analytics Market Size by Regions: 2015 VS 2020 VS 2026
  2.2.2 Customer Experience Analytics Historic Market Share by Regions (2015-2020)
  2.2.3 Customer Experience Analytics Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
  2.3.1 Market Top Trends
  2.3.2 Market Drivers
  2.3.3 Market Challenges
  2.3.4 Porter’s Five Forces Analysis
  2.3.5 Customer Experience Analytics Market Growth Strategy
  2.3.6 Primary Interviews with Key Customer Experience Analytics Players (Opinion Leaders)

3 COMPETITION LANDSCAPE BY KEY PLAYERS

3.1 Global Top Customer Experience Analytics Players by Market Size
  3.1.1 Global Top Customer Experience Analytics Players by Revenue (2015-2020)
  3.1.2 Global Customer Experience Analytics Revenue Market Share by Players (2015-2020)
  3.1.3 Global Customer Experience Analytics Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Experience Analytics Market Concentration Ratio
  3.2.1 Global Customer Experience Analytics Market Concentration Ratio (CR5 and HHI)
  3.2.2 Global Top 10 and Top 5 Companies by Customer Experience Analytics Revenue in 2019
3.3 Customer Experience Analytics Key Players Head office and Area Served
3.4 Key Players Customer Experience Analytics Product Solution and Service
3.5 Date of Enter into Customer Experience Analytics Market
3.6 Mergers & Acquisitions, Expansion Plans

4 BREAKDOWN DATA BY TYPE (2015-2026)

4.1 Global Customer Experience Analytics Historic Market Size by Type (2015-2020)
4.2 Global Customer Experience Analytics Forecasted Market Size by Type (2021-2026)

5 CUSTOMER EXPERIENCE ANALYTICS BREAKDOWN DATA BY APPLICATION (2015-2026)

5.1 Global Customer Experience Analytics Market Size by Application (2015-2020)
5.2 Global Customer Experience Analytics Forecasted Market Size by Application (2021-2026)

6 NORTH AMERICA

6.1 North America Customer Experience Analytics Market Size (2015-2020)
6.2 Customer Experience Analytics Key Players in North America (2019-2020)
6.3 North America Customer Experience Analytics Market Size by Type (2015-2020)
6.4 North America Customer Experience Analytics Market Size by Application (2015-2020)

7 EUROPE

7.1 Europe Customer Experience Analytics Market Size (2015-2020)
7.2 Customer Experience Analytics Key Players in Europe (2019-2020)
7.3 Europe Customer Experience Analytics Market Size by Type (2015-2020)
7.4 Europe Customer Experience Analytics Market Size by Application (2015-2020)

8 CHINA

8.1 China Customer Experience Analytics Market Size (2015-2020)
8.2 Customer Experience Analytics Key Players in China (2019-2020)
8.3 China Customer Experience Analytics Market Size by Type (2015-2020)
8.4 China Customer Experience Analytics Market Size by Application (2015-2020)

9 JAPAN

9.1 Japan Customer Experience Analytics Market Size (2015-2020)
9.2 Customer Experience Analytics Key Players in Japan (2019-2020)
9.3 Japan Customer Experience Analytics Market Size by Type (2015-2020)
9.4 Japan Customer Experience Analytics Market Size by Application (2015-2020)

10 INDIA

10.1 India Customer Experience Analytics Market Size (2015-2020)
10.2 Customer Experience Analytics Key Players in India (2019-2020)
10.3 India Customer Experience Analytics Market Size by Type (2015-2020)
10.4 India Customer Experience Analytics Market Size by Application (2015-2020)

11 KEY PLAYERS PROFILES

11.1 OpenText Corporation
  11.1.1 OpenText Corporation Company Details
  11.1.2 OpenText Corporation Business Overview and Its Total Revenue
  11.1.3 OpenText Corporation Customer Experience Analytics Introduction
  11.1.4 OpenText Corporation Revenue in Customer Experience Analytics Business (2015-2020))
  11.1.5 OpenText Corporation Recent Development
11.2 Oracle Corporation
  11.2.1 Oracle Corporation Company Details
  11.2.2 Oracle Corporation Business Overview and Its Total Revenue
  11.2.3 Oracle Corporation Customer Experience Analytics Introduction
  11.2.4 Oracle Corporation Revenue in Customer Experience Analytics Business (2015-2020)
  11.2.5 Oracle Corporation Recent Development
11.3 Nokia Networks
  11.3.1 Nokia Networks Company Details
  11.3.2 Nokia Networks Business Overview and Its Total Revenue
  11.3.3 Nokia Networks Customer Experience Analytics Introduction
  11.3.4 Nokia Networks Revenue in Customer Experience Analytics Business (2015-2020)
  11.3.5 Nokia Networks Recent Development
11.4 Avaya Inc.
  11.4.1 Avaya Inc. Company Details
  11.4.2 Avaya Inc. Business Overview and Its Total Revenue
  11.4.3 Avaya Inc. Customer Experience Analytics Introduction
  11.4.4 Avaya Inc. Revenue in Customer Experience Analytics Business (2015-2020)
  11.4.5 Avaya Inc. Recent Development
11.5 HP Inc
  11.5.1 HP Inc Company Details
  11.5.2 HP Inc Business Overview and Its Total Revenue
  11.5.3 HP Inc Customer Experience Analytics Introduction
  11.5.4 HP Inc Revenue in Customer Experience Analytics Business (2015-2020)
  11.5.5 HP Inc Recent Development
11.6 Adobe Systems Incorporated
  11.6.1 Adobe Systems Incorporated Company Details
  11.6.2 Adobe Systems Incorporated Business Overview and Its Total Revenue
  11.6.3 Adobe Systems Incorporated Customer Experience Analytics Introduction
  11.6.4 Adobe Systems Incorporated Revenue in Customer Experience Analytics Business (2015-2020)
  11.6.5 Adobe Systems Incorporated Recent Development
11.7 IBM Corporation
  11.7.1 IBM Corporation Company Details
  11.7.2 IBM Corporation Business Overview and Its Total Revenue
  11.7.3 IBM Corporation Customer Experience Analytics Introduction
  11.7.4 IBM Corporation Revenue in Customer Experience Analytics Business (2015-2020)
  11.7.5 IBM Corporation Recent Development
11.8 Tech Mahindra Limited
  11.8.1 Tech Mahindra Limited Company Details
  11.8.2 Tech Mahindra Limited Business Overview and Its Total Revenue
  11.8.3 Tech Mahindra Limited Customer Experience Analytics Introduction
  11.8.4 Tech Mahindra Limited Revenue in Customer Experience Analytics Business (2015-2020)
  11.8.5 Tech Mahindra Limited Recent Development
11.9 SAS Institute Inc
  11.9.1 SAS Institute Inc Company Details
  11.9.2 SAS Institute Inc Business Overview and Its Total Revenue
  11.9.3 SAS Institute Inc Customer Experience Analytics Introduction
  11.9.4 SAS Institute Inc Revenue in Customer Experience Analytics Business (2015-2020)
  11.9.5 SAS Institute Inc Recent Development

12 ANALYST'S VIEWPOINTS/CONCLUSIONS

13 APPENDIX

13.1 Research Methodology
  13.1.1 Methodology/Research Approach
  13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

List Of Tables

LIST OF TABLES

Table 1. Customer Experience Analytics Key Market Segments
Table 2. Key Players Covered: Ranking by Customer Experience Analytics Revenue
Table 3. Ranking of Global Top Customer Experience Analytics Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Customer Experience Analytics Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Social Media Analytical Tools
Table 6. Key Players of Web Analytical Tools
Table 7. Key Players of Dashboard and Reporting Tools
Table 8. Key Players of Other
Table 9. COVID-19 Impact Global Market: (Four Customer Experience Analytics Market Size Forecast Scenarios)
Table 10. Opportunities and Trends for Customer Experience Analytics Players in the COVID-19 Landscape
Table 11. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 12. Key Regions/Countries Measures against Covid-19 Impact
Table 13. Proposal for Customer Experience Analytics Players to Combat Covid-19 Impact
Table 14. Global Customer Experience Analytics Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 15. Global Customer Experience Analytics Market Size by Regions (US$ Million): 2020 VS 2026
Table 16. Global Customer Experience Analytics Market Size by Regions (2015-2020) (US$ Million)
Table 17. Global Customer Experience Analytics Market Share by Regions (2015-2020)
Table 18. Global Customer Experience Analytics Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 19. Global Customer Experience Analytics Market Share by Regions (2021-2026)
Table 20. Market Top Trends
Table 21. Key Drivers: Impact Analysis
Table 22. Key Challenges
Table 23. Customer Experience Analytics Market Growth Strategy
Table 24. Main Points Interviewed from Key Customer Experience Analytics Players
Table 25. Global Customer Experience Analytics Revenue by Players (2015-2020) (Million US$)
Table 26. Global Customer Experience Analytics Market Share by Players (2015-2020)
Table 27. Global Top Customer Experience Analytics Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Experience Analytics as of 2019)
Table 28. Global Customer Experience Analytics by Players Market Concentration Ratio (CR5 and HHI)
Table 29. Key Players Headquarters and Area Served
Table 30. Key Players Customer Experience Analytics Product Solution and Service
Table 31. Date of Enter into Customer Experience Analytics Market
Table 32. Mergers & Acquisitions, Expansion Plans
Table 33. Global Customer Experience Analytics Market Size by Type (2015-2020) (Million US$)
Table 34. Global Customer Experience Analytics Market Size Share by Type (2015-2020)
Table 35. Global Customer Experience Analytics Revenue Market Share by Type (2021-2026)
Table 36. Global Customer Experience Analytics Market Size Share by Application (2015-2020)
Table 37. Global Customer Experience Analytics Market Size by Application (2015-2020) (Million US$)
Table 38. Global Customer Experience Analytics Market Size Share by Application (2021-2026)
Table 39. North America Key Players Customer Experience Analytics Revenue (2019-2020) (Million US$)
Table 40. North America Key Players Customer Experience Analytics Market Share (2019-2020)
Table 41. North America Customer Experience Analytics Market Size by Type (2015-2020) (Million US$)
Table 42. North America Customer Experience Analytics Market Share by Type (2015-2020)
Table 43. North America Customer Experience Analytics Market Size by Application (2015-2020) (Million US$)
Table 44. North America Customer Experience Analytics Market Share by Application (2015-2020)
Table 45. Europe Key Players Customer Experience Analytics Revenue (2019-2020) (Million US$)
Table 46. Europe Key Players Customer Experience Analytics Market Share (2019-2020)
Table 47. Europe Customer Experience Analytics Market Size by Type (2015-2020) (Million US$)
Table 48. Europe Customer Experience Analytics Market Share by Type (2015-2020)
Table 49. Europe Customer Experience Analytics Market Size by Application (2015-2020) (Million US$)
Table 50. Europe Customer Experience Analytics Market Share by Application (2015-2020)
Table 51. China Key Players Customer Experience Analytics Revenue (2019-2020) (Million US$)
Table 52. China Key Players Customer Experience Analytics Market Share (2019-2020)
Table 53. China Customer Experience Analytics Market Size by Type (2015-2020) (Million US$)
Table 54. China Customer Experience Analytics Market Share by Type (2015-2020)
Table 55. China Customer Experience Analytics Market Size by Application (2015-2020) (Million US$)
Table 56. China Customer Experience Analytics Market Share by Application (2015-2020)
Table 57. Japan Key Players Customer Experience Analytics Revenue (2019-2020) (Million US$)
Table 58. Japan Key Players Customer Experience Analytics Market Share (2019-2020)
Table 59. Japan Customer Experience Analytics Market Size by Type (2015-2020) (Million US$)
Table 60. Japan Customer Experience Analytics Market Share by Type (2015-2020)
Table 61. Japan Customer Experience Analytics Market Size by Application (2015-2020) (Million US$)
Table 62. Japan Customer Experience Analytics Market Share by Application (2015-2020)
Table 63. India Key Players Customer Experience Analytics Revenue (2019-2020) (Million US$)
Table 64. India Key Players Customer Experience Analytics Market Share (2019-2020)
Table 65. India Customer Experience Analytics Market Size by Type (2015-2020) (Million US$)
Table 66. India Customer Experience Analytics Market Share by Type (2015-2020)
Table 67. India Customer Experience Analytics Market Size by Application (2015-2020) (Million US$)
Table 68. India Customer Experience Analytics Market Share by Application (2015-2020)
Table 69. OpenText Corporation Company Details
Table 70. OpenText Corporation Business Overview
Table 71. OpenText Corporation Product
Table 72. OpenText Corporation Revenue in Customer Experience Analytics Business (2015-2020) (Million US$)
Table 73. OpenText Corporation Recent Development
Table 74. Oracle Corporation Company Details
Table 75. Oracle Corporation Business Overview
Table 76. Oracle Corporation Product
Table 77. Oracle Corporation Revenue in Customer Experience Analytics Business (2015-2020) (Million US$)
Table 78. Oracle Corporation Recent Development
Table 79. Nokia Networks Company Details
Table 80. Nokia Networks Business Overview
Table 81. Nokia Networks Product
Table 82. Nokia Networks Revenue in Customer Experience Analytics Business (2015-2020) (Million US$)
Table 83. Nokia Networks Recent Development
Table 84. Avaya Inc. Company Details
Table 85. Avaya Inc. Business Overview
Table 86. Avaya Inc. Product
Table 87. Avaya Inc. Revenue in Customer Experience Analytics Business (2015-2020) (Million US$)
Table 88. Avaya Inc. Recent Development
Table 89. HP Inc Company Details
Table 90. HP Inc Business Overview
Table 91. HP Inc Product
Table 92. HP Inc Revenue in Customer Experience Analytics Business (2015-2020) (Million US$)
Table 93. HP Inc Recent Development
Table 94. Adobe Systems Incorporated Company Details
Table 95. Adobe Systems Incorporated Business Overview
Table 96. Adobe Systems Incorporated Product
Table 97. Adobe Systems Incorporated Revenue in Customer Experience Analytics Business (2015-2020) (Million US$)
Table 98. Adobe Systems Incorporated Recent Development
Table 99. IBM Corporation Company Details
Table 100. IBM Corporation Business Overview
Table 101. IBM Corporation Product
Table 102. IBM Corporation Revenue in Customer Experience Analytics Business (2015-2020) (Million US$)
Table 103. IBM Corporation Recent Development
Table 104. Tech Mahindra Limited Business Overview
Table 105. Tech Mahindra Limited Product
Table 106. Tech Mahindra Limited Company Details
Table 107. Tech Mahindra Limited Revenue in Customer Experience Analytics Business (2015-2020) (Million US$)
Table 108. Tech Mahindra Limited Recent Development
Table 109. SAS Institute Inc Company Details
Table 110. SAS Institute Inc Business Overview
Table 111. SAS Institute Inc Product
Table 112. SAS Institute Inc Revenue in Customer Experience Analytics Business (2015-2020) (Million US$)
Table 113. SAS Institute Inc Recent Development
Table 114. Research Programs/Design for This Report
Table 115. Key Data Information from Secondary Sources
Table 116. Key Data Information from Primary Sources

List Of Figures

LIST OF FIGURES

Figure 1. Global Customer Experience Analytics Market Share by Type: 2020 VS 2026
Figure 2. Social Media Analytical Tools Features
Figure 3. Web Analytical Tools Features
Figure 4. Dashboard and Reporting Tools Features
Figure 5. Other Features
Figure 6. Global Customer Experience Analytics Market Share by Application: 2020 VS 2026
Figure 7. Telecommunications and IT Case Studies
Figure 8. Media and Entertainment Case Studies
Figure 9. Health Care Case Studies
Figure 10. Transportation and Logistics Case Studies
Figure 11. Other Case Studies
Figure 12. Customer Experience Analytics Report Years Considered
Figure 13. Global Customer Experience Analytics Market Size YoY Growth 2015-2026 (US$ Million)
Figure 14. Global Customer Experience Analytics Market Share by Regions: 2020 VS 2026
Figure 15. Global Customer Experience Analytics Market Share by Regions (2021-2026)
Figure 16. Porter's Five Forces Analysis
Figure 17. Global Customer Experience Analytics Market Share by Players in 2019
Figure 18. Global Top Customer Experience Analytics Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Experience Analytics as of 2019
Figure 19. The Top 10 and 5 Players Market Share by Customer Experience Analytics Revenue in 2019
Figure 20. North America Customer Experience Analytics Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Europe Customer Experience Analytics Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. China Customer Experience Analytics Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Japan Customer Experience Analytics Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. India Customer Experience Analytics Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. OpenText Corporation Total Revenue (US$ Million): 2019 Compared with 2018
Figure 26. OpenText Corporation Revenue Growth Rate in Customer Experience Analytics Business (2015-2020)
Figure 27. Oracle Corporation Total Revenue (US$ Million): 2019 Compared with 2018
Figure 28. Oracle Corporation Revenue Growth Rate in Customer Experience Analytics Business (2015-2020)
Figure 29. Nokia Networks Total Revenue (US$ Million): 2019 Compared with 2018
Figure 30. Nokia Networks Revenue Growth Rate in Customer Experience Analytics Business (2015-2020)
Figure 31. Avaya Inc. Total Revenue (US$ Million): 2019 Compared with 2018
Figure 32. Avaya Inc. Revenue Growth Rate in Customer Experience Analytics Business (2015-2020)
Figure 33. HP Inc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 34. HP Inc Revenue Growth Rate in Customer Experience Analytics Business (2015-2020)
Figure 35. Adobe Systems Incorporated Total Revenue (US$ Million): 2019 Compared with 2018
Figure 36. Adobe Systems Incorporated Revenue Growth Rate in Customer Experience Analytics Business (2015-2020)
Figure 37. IBM Corporation Total Revenue (US$ Million): 2019 Compared with 2018
Figure 38. IBM Corporation Revenue Growth Rate in Customer Experience Analytics Business (2015-2020)
Figure 39. Tech Mahindra Limited Total Revenue (US$ Million): 2019 Compared with 2018
Figure 40. Tech Mahindra Limited Revenue Growth Rate in Customer Experience Analytics Business (2015-2020)
Figure 41. SAS Institute Inc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 42. SAS Institute Inc Revenue Growth Rate in Customer Experience Analytics Business (2015-2020)
Figure 43. Bottom-up and Top-down Approaches for This Report
Figure 44. Data Triangulation
Figure 45. Key Executives Interviewed