COVID-19 Impact on Global Customer Engagement Platform Market Size, Status and Forecast 2020-2026
Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost 100 countries around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the Customer Engagement Platform market in 2020.
COVID-19 can affect the global economy in three main ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on firms and financial markets.
The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.
This report also analyses the impact of Coronavirus COVID-19 on the Customer Engagement Platform industry.
Based on our recent survey, we have several different scenarios about the Customer Engagement Platform YoY growth rate for 2020. The probable scenario is expected to grow by a xx% in 2020 and the revenue will be xx in 2020 from US$ xx million in 2019. The market size of Customer Engagement Platform will reach xx in 2026, with a CAGR of xx% from 2020 to 2026.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Customer Engagement Platform market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Customer Engagement Platform market in terms of revenue.
Players, stakeholders, and other participants in the global Customer Engagement Platform market will be able to gain the upper hand as they use the report as a powerful resource. For this version of the report, the segmental analysis focuses on revenue and forecast by each application segment in terms of revenue and forecast by each type segment in terms of revenue for the period 2015-2026.
Regional and Country-level Analysis
The report offers an exhaustive geographical analysis of the global Customer Engagement Platform market, covering important regions, viz, North America, Europe, China, Japan, Southeast Asia, India and Central & South America. It also covers key countries (regions), viz, U.S., Canada, Germany, France, U.K., Italy, Russia, China, Japan, South Korea, India, Australia, Taiwan, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Mexico, Brazil, Turkey, Saudi Arabia, U.A.E, etc.
The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by each application segment in terms of revenue for the period 2015-2026.
Competition Analysis
In the competitive analysis section of the report, leading as well as prominent players of the global Customer Engagement Platform market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Customer Engagement Platform market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Customer Engagement Platform market.
The following players are covered in this report:
COVID-19 can affect the global economy in three main ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on firms and financial markets.
The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.
This report also analyses the impact of Coronavirus COVID-19 on the Customer Engagement Platform industry.
Based on our recent survey, we have several different scenarios about the Customer Engagement Platform YoY growth rate for 2020. The probable scenario is expected to grow by a xx% in 2020 and the revenue will be xx in 2020 from US$ xx million in 2019. The market size of Customer Engagement Platform will reach xx in 2026, with a CAGR of xx% from 2020 to 2026.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Customer Engagement Platform market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Customer Engagement Platform market in terms of revenue.
Players, stakeholders, and other participants in the global Customer Engagement Platform market will be able to gain the upper hand as they use the report as a powerful resource. For this version of the report, the segmental analysis focuses on revenue and forecast by each application segment in terms of revenue and forecast by each type segment in terms of revenue for the period 2015-2026.
Regional and Country-level Analysis
The report offers an exhaustive geographical analysis of the global Customer Engagement Platform market, covering important regions, viz, North America, Europe, China, Japan, Southeast Asia, India and Central & South America. It also covers key countries (regions), viz, U.S., Canada, Germany, France, U.K., Italy, Russia, China, Japan, South Korea, India, Australia, Taiwan, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Mexico, Brazil, Turkey, Saudi Arabia, U.A.E, etc.
The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by each application segment in terms of revenue for the period 2015-2026.
Competition Analysis
In the competitive analysis section of the report, leading as well as prominent players of the global Customer Engagement Platform market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Customer Engagement Platform market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Customer Engagement Platform market.
The following players are covered in this report:
- Pipedrive
- amoCRM
- HubSpot
- Zendesk
- Thryv
- Oracle
- Lucrativ
- FreeAgent CRM
- Salesforce.com
- Claritysoft
- Cloud-based
- On-premises
- Small and Medium Enterprises (SMEs)
- Large Enterprises
1 REPORT OVERVIEW
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Engagement Platform Revenue
1.4 Market Analysis by Type
1.4.1 Global Customer Engagement Platform Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Cloud-based
1.4.3 On-premises
1.5 Market by Application
1.5.1 Global Customer Engagement Platform Market Share by Application: 2020 VS 2026
1.5.2 Small and Medium Enterprises (SMEs)
1.5.3 Large Enterprises
1.6 Coronavirus Disease 2019 (Covid-19): Customer Engagement Platform Industry Impact
1.6.1 How the Covid-19 is Affecting the Customer Engagement Platform Industry
1.6.1.1 Customer Engagement Platform Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Customer Engagement Platform Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Customer Engagement Platform Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 GLOBAL GROWTH TRENDS BY REGIONS
2.1 Customer Engagement Platform Market Perspective (2015-2026)
2.2 Customer Engagement Platform Growth Trends by Regions
2.2.1 Customer Engagement Platform Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Customer Engagement Platform Historic Market Share by Regions (2015-2020)
2.2.3 Customer Engagement Platform Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Customer Engagement Platform Market Growth Strategy
2.3.6 Primary Interviews with Key Customer Engagement Platform Players (Opinion Leaders)
3 COMPETITION LANDSCAPE BY KEY PLAYERS
3.1 Global Top Customer Engagement Platform Players by Market Size
3.1.1 Global Top Customer Engagement Platform Players by Revenue (2015-2020)
3.1.2 Global Customer Engagement Platform Revenue Market Share by Players (2015-2020)
3.1.3 Global Customer Engagement Platform Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Engagement Platform Market Concentration Ratio
3.2.1 Global Customer Engagement Platform Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Customer Engagement Platform Revenue in 2019
3.3 Customer Engagement Platform Key Players Head office and Area Served
3.4 Key Players Customer Engagement Platform Product Solution and Service
3.5 Date of Enter into Customer Engagement Platform Market
3.6 Mergers & Acquisitions, Expansion Plans
4 BREAKDOWN DATA BY TYPE (2015-2026)
4.1 Global Customer Engagement Platform Historic Market Size by Type (2015-2020)
4.2 Global Customer Engagement Platform Forecasted Market Size by Type (2021-2026)
5 CUSTOMER ENGAGEMENT PLATFORM BREAKDOWN DATA BY APPLICATION (2015-2026)
5.1 Global Customer Engagement Platform Market Size by Application (2015-2020)
5.2 Global Customer Engagement Platform Forecasted Market Size by Application (2021-2026)
6 NORTH AMERICA
6.1 North America Customer Engagement Platform Market Size (2015-2020)
6.2 Customer Engagement Platform Key Players in North America (2019-2020)
6.3 North America Customer Engagement Platform Market Size by Type (2015-2020)
6.4 North America Customer Engagement Platform Market Size by Application (2015-2020)
7 EUROPE
7.1 Europe Customer Engagement Platform Market Size (2015-2020)
7.2 Customer Engagement Platform Key Players in Europe (2019-2020)
7.3 Europe Customer Engagement Platform Market Size by Type (2015-2020)
7.4 Europe Customer Engagement Platform Market Size by Application (2015-2020)
8 CHINA
8.1 China Customer Engagement Platform Market Size (2015-2020)
8.2 Customer Engagement Platform Key Players in China (2019-2020)
8.3 China Customer Engagement Platform Market Size by Type (2015-2020)
8.4 China Customer Engagement Platform Market Size by Application (2015-2020)
9 JAPAN
9.1 Japan Customer Engagement Platform Market Size (2015-2020)
9.2 Customer Engagement Platform Key Players in Japan (2019-2020)
9.3 Japan Customer Engagement Platform Market Size by Type (2015-2020)
9.4 Japan Customer Engagement Platform Market Size by Application (2015-2020)
10 SOUTHEAST ASIA
10.1 Southeast Asia Customer Engagement Platform Market Size (2015-2020)
10.2 Customer Engagement Platform Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Customer Engagement Platform Market Size by Type (2015-2020)
10.4 Southeast Asia Customer Engagement Platform Market Size by Application (2015-2020)
11 INDIA
11.1 India Customer Engagement Platform Market Size (2015-2020)
11.2 Customer Engagement Platform Key Players in India (2019-2020)
11.3 India Customer Engagement Platform Market Size by Type (2015-2020)
11.4 India Customer Engagement Platform Market Size by Application (2015-2020)
12 CENTRAL & SOUTH AMERICA
12.1 Central & South America Customer Engagement Platform Market Size (2015-2020)
12.2 Customer Engagement Platform Key Players in Central & South America (2019-2020)
12.3 Central & South America Customer Engagement Platform Market Size by Type (2015-2020)
12.4 Central & South America Customer Engagement Platform Market Size by Application (2015-2020)
13 KEY PLAYERS PROFILES
13.1 Pipedrive
13.1.1 Pipedrive Company Details
13.1.2 Pipedrive Business Overview and Its Total Revenue
13.1.3 Pipedrive Customer Engagement Platform Introduction
13.1.4 Pipedrive Revenue in Customer Engagement Platform Business (2015-2020))
13.1.5 Pipedrive Recent Development
13.2 amoCRM
13.2.1 amoCRM Company Details
13.2.2 amoCRM Business Overview and Its Total Revenue
13.2.3 amoCRM Customer Engagement Platform Introduction
13.2.4 amoCRM Revenue in Customer Engagement Platform Business (2015-2020)
13.2.5 amoCRM Recent Development
13.3 HubSpot
13.3.1 HubSpot Company Details
13.3.2 HubSpot Business Overview and Its Total Revenue
13.3.3 HubSpot Customer Engagement Platform Introduction
13.3.4 HubSpot Revenue in Customer Engagement Platform Business (2015-2020)
13.3.5 HubSpot Recent Development
13.4 Zendesk
13.4.1 Zendesk Company Details
13.4.2 Zendesk Business Overview and Its Total Revenue
13.4.3 Zendesk Customer Engagement Platform Introduction
13.4.4 Zendesk Revenue in Customer Engagement Platform Business (2015-2020)
13.4.5 Zendesk Recent Development
13.5 Thryv
13.5.1 Thryv Company Details
13.5.2 Thryv Business Overview and Its Total Revenue
13.5.3 Thryv Customer Engagement Platform Introduction
13.5.4 Thryv Revenue in Customer Engagement Platform Business (2015-2020)
13.5.5 Thryv Recent Development
13.6 Oracle
13.6.1 Oracle Company Details
13.6.2 Oracle Business Overview and Its Total Revenue
13.6.3 Oracle Customer Engagement Platform Introduction
13.6.4 Oracle Revenue in Customer Engagement Platform Business (2015-2020)
13.6.5 Oracle Recent Development
13.7 Lucrativ
13.7.1 Lucrativ Company Details
13.7.2 Lucrativ Business Overview and Its Total Revenue
13.7.3 Lucrativ Customer Engagement Platform Introduction
13.7.4 Lucrativ Revenue in Customer Engagement Platform Business (2015-2020)
13.7.5 Lucrativ Recent Development
13.8 FreeAgent CRM
13.8.1 FreeAgent CRM Company Details
13.8.2 FreeAgent CRM Business Overview and Its Total Revenue
13.8.3 FreeAgent CRM Customer Engagement Platform Introduction
13.8.4 FreeAgent CRM Revenue in Customer Engagement Platform Business (2015-2020)
13.8.5 FreeAgent CRM Recent Development
13.9 Salesforce.com
13.9.1 Salesforce.com Company Details
13.9.2 Salesforce.com Business Overview and Its Total Revenue
13.9.3 Salesforce.com Customer Engagement Platform Introduction
13.9.4 Salesforce.com Revenue in Customer Engagement Platform Business (2015-2020)
13.9.5 Salesforce.com Recent Development
13.10 Claritysoft
13.10.1 Claritysoft Company Details
13.10.2 Claritysoft Business Overview and Its Total Revenue
13.10.3 Claritysoft Customer Engagement Platform Introduction
13.10.4 Claritysoft Revenue in Customer Engagement Platform Business (2015-2020)
13.10.5 Claritysoft Recent Development
14 ANALYST'S VIEWPOINTS/CONCLUSIONS
15 APPENDIX
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Engagement Platform Revenue
1.4 Market Analysis by Type
1.4.1 Global Customer Engagement Platform Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Cloud-based
1.4.3 On-premises
1.5 Market by Application
1.5.1 Global Customer Engagement Platform Market Share by Application: 2020 VS 2026
1.5.2 Small and Medium Enterprises (SMEs)
1.5.3 Large Enterprises
1.6 Coronavirus Disease 2019 (Covid-19): Customer Engagement Platform Industry Impact
1.6.1 How the Covid-19 is Affecting the Customer Engagement Platform Industry
1.6.1.1 Customer Engagement Platform Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Customer Engagement Platform Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Customer Engagement Platform Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 GLOBAL GROWTH TRENDS BY REGIONS
2.1 Customer Engagement Platform Market Perspective (2015-2026)
2.2 Customer Engagement Platform Growth Trends by Regions
2.2.1 Customer Engagement Platform Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Customer Engagement Platform Historic Market Share by Regions (2015-2020)
2.2.3 Customer Engagement Platform Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Customer Engagement Platform Market Growth Strategy
2.3.6 Primary Interviews with Key Customer Engagement Platform Players (Opinion Leaders)
3 COMPETITION LANDSCAPE BY KEY PLAYERS
3.1 Global Top Customer Engagement Platform Players by Market Size
3.1.1 Global Top Customer Engagement Platform Players by Revenue (2015-2020)
3.1.2 Global Customer Engagement Platform Revenue Market Share by Players (2015-2020)
3.1.3 Global Customer Engagement Platform Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Engagement Platform Market Concentration Ratio
3.2.1 Global Customer Engagement Platform Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Customer Engagement Platform Revenue in 2019
3.3 Customer Engagement Platform Key Players Head office and Area Served
3.4 Key Players Customer Engagement Platform Product Solution and Service
3.5 Date of Enter into Customer Engagement Platform Market
3.6 Mergers & Acquisitions, Expansion Plans
4 BREAKDOWN DATA BY TYPE (2015-2026)
4.1 Global Customer Engagement Platform Historic Market Size by Type (2015-2020)
4.2 Global Customer Engagement Platform Forecasted Market Size by Type (2021-2026)
5 CUSTOMER ENGAGEMENT PLATFORM BREAKDOWN DATA BY APPLICATION (2015-2026)
5.1 Global Customer Engagement Platform Market Size by Application (2015-2020)
5.2 Global Customer Engagement Platform Forecasted Market Size by Application (2021-2026)
6 NORTH AMERICA
6.1 North America Customer Engagement Platform Market Size (2015-2020)
6.2 Customer Engagement Platform Key Players in North America (2019-2020)
6.3 North America Customer Engagement Platform Market Size by Type (2015-2020)
6.4 North America Customer Engagement Platform Market Size by Application (2015-2020)
7 EUROPE
7.1 Europe Customer Engagement Platform Market Size (2015-2020)
7.2 Customer Engagement Platform Key Players in Europe (2019-2020)
7.3 Europe Customer Engagement Platform Market Size by Type (2015-2020)
7.4 Europe Customer Engagement Platform Market Size by Application (2015-2020)
8 CHINA
8.1 China Customer Engagement Platform Market Size (2015-2020)
8.2 Customer Engagement Platform Key Players in China (2019-2020)
8.3 China Customer Engagement Platform Market Size by Type (2015-2020)
8.4 China Customer Engagement Platform Market Size by Application (2015-2020)
9 JAPAN
9.1 Japan Customer Engagement Platform Market Size (2015-2020)
9.2 Customer Engagement Platform Key Players in Japan (2019-2020)
9.3 Japan Customer Engagement Platform Market Size by Type (2015-2020)
9.4 Japan Customer Engagement Platform Market Size by Application (2015-2020)
10 SOUTHEAST ASIA
10.1 Southeast Asia Customer Engagement Platform Market Size (2015-2020)
10.2 Customer Engagement Platform Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Customer Engagement Platform Market Size by Type (2015-2020)
10.4 Southeast Asia Customer Engagement Platform Market Size by Application (2015-2020)
11 INDIA
11.1 India Customer Engagement Platform Market Size (2015-2020)
11.2 Customer Engagement Platform Key Players in India (2019-2020)
11.3 India Customer Engagement Platform Market Size by Type (2015-2020)
11.4 India Customer Engagement Platform Market Size by Application (2015-2020)
12 CENTRAL & SOUTH AMERICA
12.1 Central & South America Customer Engagement Platform Market Size (2015-2020)
12.2 Customer Engagement Platform Key Players in Central & South America (2019-2020)
12.3 Central & South America Customer Engagement Platform Market Size by Type (2015-2020)
12.4 Central & South America Customer Engagement Platform Market Size by Application (2015-2020)
13 KEY PLAYERS PROFILES
13.1 Pipedrive
13.1.1 Pipedrive Company Details
13.1.2 Pipedrive Business Overview and Its Total Revenue
13.1.3 Pipedrive Customer Engagement Platform Introduction
13.1.4 Pipedrive Revenue in Customer Engagement Platform Business (2015-2020))
13.1.5 Pipedrive Recent Development
13.2 amoCRM
13.2.1 amoCRM Company Details
13.2.2 amoCRM Business Overview and Its Total Revenue
13.2.3 amoCRM Customer Engagement Platform Introduction
13.2.4 amoCRM Revenue in Customer Engagement Platform Business (2015-2020)
13.2.5 amoCRM Recent Development
13.3 HubSpot
13.3.1 HubSpot Company Details
13.3.2 HubSpot Business Overview and Its Total Revenue
13.3.3 HubSpot Customer Engagement Platform Introduction
13.3.4 HubSpot Revenue in Customer Engagement Platform Business (2015-2020)
13.3.5 HubSpot Recent Development
13.4 Zendesk
13.4.1 Zendesk Company Details
13.4.2 Zendesk Business Overview and Its Total Revenue
13.4.3 Zendesk Customer Engagement Platform Introduction
13.4.4 Zendesk Revenue in Customer Engagement Platform Business (2015-2020)
13.4.5 Zendesk Recent Development
13.5 Thryv
13.5.1 Thryv Company Details
13.5.2 Thryv Business Overview and Its Total Revenue
13.5.3 Thryv Customer Engagement Platform Introduction
13.5.4 Thryv Revenue in Customer Engagement Platform Business (2015-2020)
13.5.5 Thryv Recent Development
13.6 Oracle
13.6.1 Oracle Company Details
13.6.2 Oracle Business Overview and Its Total Revenue
13.6.3 Oracle Customer Engagement Platform Introduction
13.6.4 Oracle Revenue in Customer Engagement Platform Business (2015-2020)
13.6.5 Oracle Recent Development
13.7 Lucrativ
13.7.1 Lucrativ Company Details
13.7.2 Lucrativ Business Overview and Its Total Revenue
13.7.3 Lucrativ Customer Engagement Platform Introduction
13.7.4 Lucrativ Revenue in Customer Engagement Platform Business (2015-2020)
13.7.5 Lucrativ Recent Development
13.8 FreeAgent CRM
13.8.1 FreeAgent CRM Company Details
13.8.2 FreeAgent CRM Business Overview and Its Total Revenue
13.8.3 FreeAgent CRM Customer Engagement Platform Introduction
13.8.4 FreeAgent CRM Revenue in Customer Engagement Platform Business (2015-2020)
13.8.5 FreeAgent CRM Recent Development
13.9 Salesforce.com
13.9.1 Salesforce.com Company Details
13.9.2 Salesforce.com Business Overview and Its Total Revenue
13.9.3 Salesforce.com Customer Engagement Platform Introduction
13.9.4 Salesforce.com Revenue in Customer Engagement Platform Business (2015-2020)
13.9.5 Salesforce.com Recent Development
13.10 Claritysoft
13.10.1 Claritysoft Company Details
13.10.2 Claritysoft Business Overview and Its Total Revenue
13.10.3 Claritysoft Customer Engagement Platform Introduction
13.10.4 Claritysoft Revenue in Customer Engagement Platform Business (2015-2020)
13.10.5 Claritysoft Recent Development
14 ANALYST'S VIEWPOINTS/CONCLUSIONS
15 APPENDIX
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
LIST OF TABLES
Table 1. Customer Engagement Platform Key Market Segments
Table 2. Key Players Covered: Ranking by Customer Engagement Platform Revenue
Table 3. Ranking of Global Top Customer Engagement Platform Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Customer Engagement Platform Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Cloud-based
Table 6. Key Players of On-premises
Table 7. COVID-19 Impact Global Market: (Four Customer Engagement Platform Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Customer Engagement Platform Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Customer Engagement Platform Players to Combat Covid-19 Impact
Table 12. Global Customer Engagement Platform Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Customer Engagement Platform Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Customer Engagement Platform Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Customer Engagement Platform Market Share by Regions (2015-2020)
Table 16. Global Customer Engagement Platform Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Customer Engagement Platform Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Customer Engagement Platform Market Growth Strategy
Table 22. Main Points Interviewed from Key Customer Engagement Platform Players
Table 23. Global Customer Engagement Platform Revenue by Players (2015-2020) (Million US$)
Table 24. Global Customer Engagement Platform Market Share by Players (2015-2020)
Table 25. Global Top Customer Engagement Platform Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Engagement Platform as of 2019)
Table 26. Global Customer Engagement Platform by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Customer Engagement Platform Product Solution and Service
Table 29. Date of Enter into Customer Engagement Platform Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Customer Engagement Platform Market Size by Type (2015-2020) (Million US$)
Table 32. Global Customer Engagement Platform Market Size Share by Type (2015-2020)
Table 33. Global Customer Engagement Platform Revenue Market Share by Type (2021-2026)
Table 34. Global Customer Engagement Platform Market Size Share by Application (2015-2020)
Table 35. Global Customer Engagement Platform Market Size by Application (2015-2020) (Million US$)
Table 36. Global Customer Engagement Platform Market Size Share by Application (2021-2026)
Table 37. North America Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Customer Engagement Platform Market Share (2019-2020)
Table 39. North America Customer Engagement Platform Market Size by Type (2015-2020) (Million US$)
Table 40. North America Customer Engagement Platform Market Share by Type (2015-2020)
Table 41. North America Customer Engagement Platform Market Size by Application (2015-2020) (Million US$)
Table 42. North America Customer Engagement Platform Market Share by Application (2015-2020)
Table 43. Europe Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Customer Engagement Platform Market Share (2019-2020)
Table 45. Europe Customer Engagement Platform Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Customer Engagement Platform Market Share by Type (2015-2020)
Table 47. Europe Customer Engagement Platform Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Customer Engagement Platform Market Share by Application (2015-2020)
Table 49. China Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$)
Table 50. China Key Players Customer Engagement Platform Market Share (2019-2020)
Table 51. China Customer Engagement Platform Market Size by Type (2015-2020) (Million US$)
Table 52. China Customer Engagement Platform Market Share by Type (2015-2020)
Table 53. China Customer Engagement Platform Market Size by Application (2015-2020) (Million US$)
Table 54. China Customer Engagement Platform Market Share by Application (2015-2020)
Table 55. Japan Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Customer Engagement Platform Market Share (2019-2020)
Table 57. Japan Customer Engagement Platform Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Customer Engagement Platform Market Share by Type (2015-2020)
Table 59. Japan Customer Engagement Platform Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Customer Engagement Platform Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Customer Engagement Platform Market Share (2019-2020)
Table 63. Southeast Asia Customer Engagement Platform Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Customer Engagement Platform Market Share by Type (2015-2020)
Table 65. Southeast Asia Customer Engagement Platform Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Customer Engagement Platform Market Share by Application (2015-2020)
Table 67. India Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$)
Table 68. India Key Players Customer Engagement Platform Market Share (2019-2020)
Table 69. India Customer Engagement Platform Market Size by Type (2015-2020) (Million US$)
Table 70. India Customer Engagement Platform Market Share by Type (2015-2020)
Table 71. India Customer Engagement Platform Market Size by Application (2015-2020) (Million US$)
Table 72. India Customer Engagement Platform Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Customer Engagement Platform Market Share (2019-2020)
Table 75. Central & South America Customer Engagement Platform Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Customer Engagement Platform Market Share by Type (2015-2020)
Table 77. Central & South America Customer Engagement Platform Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Customer Engagement Platform Market Share by Application (2015-2020)
Table 79. Pipedrive Company Details
Table 80. Pipedrive Business Overview
Table 81. Pipedrive Product
Table 82. Pipedrive Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 83. Pipedrive Recent Development
Table 84. amoCRM Company Details
Table 85. amoCRM Business Overview
Table 86. amoCRM Product
Table 87. amoCRM Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 88. amoCRM Recent Development
Table 89. HubSpot Company Details
Table 90. HubSpot Business Overview
Table 91. HubSpot Product
Table 92. HubSpot Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 93. HubSpot Recent Development
Table 94. Zendesk Company Details
Table 95. Zendesk Business Overview
Table 96. Zendesk Product
Table 97. Zendesk Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 98. Zendesk Recent Development
Table 99. Thryv Company Details
Table 100. Thryv Business Overview
Table 101. Thryv Product
Table 102. Thryv Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 103. Thryv Recent Development
Table 104. Oracle Company Details
Table 105. Oracle Business Overview
Table 106. Oracle Product
Table 107. Oracle Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 108. Oracle Recent Development
Table 109. Lucrativ Company Details
Table 110. Lucrativ Business Overview
Table 111. Lucrativ Product
Table 112. Lucrativ Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 113. Lucrativ Recent Development
Table 114. FreeAgent CRM Business Overview
Table 115. FreeAgent CRM Product
Table 116. FreeAgent CRM Company Details
Table 117. FreeAgent CRM Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 118. FreeAgent CRM Recent Development
Table 119. Salesforce.com Company Details
Table 120. Salesforce.com Business Overview
Table 121. Salesforce.com Product
Table 122. Salesforce.com Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 123. Salesforce.com Recent Development
Table 124. Claritysoft Company Details
Table 125. Claritysoft Business Overview
Table 126. Claritysoft Product
Table 127. Claritysoft Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 128. Claritysoft Recent Development
Table 129. Research Programs/Design for This Report
Table 130. Key Data Information from Secondary Sources
Table 131. Key Data Information from Primary Sources
Table 1. Customer Engagement Platform Key Market Segments
Table 2. Key Players Covered: Ranking by Customer Engagement Platform Revenue
Table 3. Ranking of Global Top Customer Engagement Platform Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Customer Engagement Platform Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Cloud-based
Table 6. Key Players of On-premises
Table 7. COVID-19 Impact Global Market: (Four Customer Engagement Platform Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Customer Engagement Platform Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Customer Engagement Platform Players to Combat Covid-19 Impact
Table 12. Global Customer Engagement Platform Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Customer Engagement Platform Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Customer Engagement Platform Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Customer Engagement Platform Market Share by Regions (2015-2020)
Table 16. Global Customer Engagement Platform Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Customer Engagement Platform Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Customer Engagement Platform Market Growth Strategy
Table 22. Main Points Interviewed from Key Customer Engagement Platform Players
Table 23. Global Customer Engagement Platform Revenue by Players (2015-2020) (Million US$)
Table 24. Global Customer Engagement Platform Market Share by Players (2015-2020)
Table 25. Global Top Customer Engagement Platform Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Engagement Platform as of 2019)
Table 26. Global Customer Engagement Platform by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Customer Engagement Platform Product Solution and Service
Table 29. Date of Enter into Customer Engagement Platform Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Customer Engagement Platform Market Size by Type (2015-2020) (Million US$)
Table 32. Global Customer Engagement Platform Market Size Share by Type (2015-2020)
Table 33. Global Customer Engagement Platform Revenue Market Share by Type (2021-2026)
Table 34. Global Customer Engagement Platform Market Size Share by Application (2015-2020)
Table 35. Global Customer Engagement Platform Market Size by Application (2015-2020) (Million US$)
Table 36. Global Customer Engagement Platform Market Size Share by Application (2021-2026)
Table 37. North America Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Customer Engagement Platform Market Share (2019-2020)
Table 39. North America Customer Engagement Platform Market Size by Type (2015-2020) (Million US$)
Table 40. North America Customer Engagement Platform Market Share by Type (2015-2020)
Table 41. North America Customer Engagement Platform Market Size by Application (2015-2020) (Million US$)
Table 42. North America Customer Engagement Platform Market Share by Application (2015-2020)
Table 43. Europe Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Customer Engagement Platform Market Share (2019-2020)
Table 45. Europe Customer Engagement Platform Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Customer Engagement Platform Market Share by Type (2015-2020)
Table 47. Europe Customer Engagement Platform Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Customer Engagement Platform Market Share by Application (2015-2020)
Table 49. China Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$)
Table 50. China Key Players Customer Engagement Platform Market Share (2019-2020)
Table 51. China Customer Engagement Platform Market Size by Type (2015-2020) (Million US$)
Table 52. China Customer Engagement Platform Market Share by Type (2015-2020)
Table 53. China Customer Engagement Platform Market Size by Application (2015-2020) (Million US$)
Table 54. China Customer Engagement Platform Market Share by Application (2015-2020)
Table 55. Japan Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Customer Engagement Platform Market Share (2019-2020)
Table 57. Japan Customer Engagement Platform Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Customer Engagement Platform Market Share by Type (2015-2020)
Table 59. Japan Customer Engagement Platform Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Customer Engagement Platform Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Customer Engagement Platform Market Share (2019-2020)
Table 63. Southeast Asia Customer Engagement Platform Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Customer Engagement Platform Market Share by Type (2015-2020)
Table 65. Southeast Asia Customer Engagement Platform Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Customer Engagement Platform Market Share by Application (2015-2020)
Table 67. India Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$)
Table 68. India Key Players Customer Engagement Platform Market Share (2019-2020)
Table 69. India Customer Engagement Platform Market Size by Type (2015-2020) (Million US$)
Table 70. India Customer Engagement Platform Market Share by Type (2015-2020)
Table 71. India Customer Engagement Platform Market Size by Application (2015-2020) (Million US$)
Table 72. India Customer Engagement Platform Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Customer Engagement Platform Market Share (2019-2020)
Table 75. Central & South America Customer Engagement Platform Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Customer Engagement Platform Market Share by Type (2015-2020)
Table 77. Central & South America Customer Engagement Platform Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Customer Engagement Platform Market Share by Application (2015-2020)
Table 79. Pipedrive Company Details
Table 80. Pipedrive Business Overview
Table 81. Pipedrive Product
Table 82. Pipedrive Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 83. Pipedrive Recent Development
Table 84. amoCRM Company Details
Table 85. amoCRM Business Overview
Table 86. amoCRM Product
Table 87. amoCRM Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 88. amoCRM Recent Development
Table 89. HubSpot Company Details
Table 90. HubSpot Business Overview
Table 91. HubSpot Product
Table 92. HubSpot Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 93. HubSpot Recent Development
Table 94. Zendesk Company Details
Table 95. Zendesk Business Overview
Table 96. Zendesk Product
Table 97. Zendesk Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 98. Zendesk Recent Development
Table 99. Thryv Company Details
Table 100. Thryv Business Overview
Table 101. Thryv Product
Table 102. Thryv Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 103. Thryv Recent Development
Table 104. Oracle Company Details
Table 105. Oracle Business Overview
Table 106. Oracle Product
Table 107. Oracle Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 108. Oracle Recent Development
Table 109. Lucrativ Company Details
Table 110. Lucrativ Business Overview
Table 111. Lucrativ Product
Table 112. Lucrativ Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 113. Lucrativ Recent Development
Table 114. FreeAgent CRM Business Overview
Table 115. FreeAgent CRM Product
Table 116. FreeAgent CRM Company Details
Table 117. FreeAgent CRM Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 118. FreeAgent CRM Recent Development
Table 119. Salesforce.com Company Details
Table 120. Salesforce.com Business Overview
Table 121. Salesforce.com Product
Table 122. Salesforce.com Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 123. Salesforce.com Recent Development
Table 124. Claritysoft Company Details
Table 125. Claritysoft Business Overview
Table 126. Claritysoft Product
Table 127. Claritysoft Revenue in Customer Engagement Platform Business (2015-2020) (Million US$)
Table 128. Claritysoft Recent Development
Table 129. Research Programs/Design for This Report
Table 130. Key Data Information from Secondary Sources
Table 131. Key Data Information from Primary Sources
LIST OF FIGURES
Figure 1. Global Customer Engagement Platform Market Share by Type: 2020 VS 2026
Figure 2. Cloud-based Features
Figure 3. On-premises Features
Figure 4. Global Customer Engagement Platform Market Share by Application: 2020 VS 2026
Figure 5. Small and Medium Enterprises (SMEs) Case Studies
Figure 6. Large Enterprises Case Studies
Figure 7. Customer Engagement Platform Report Years Considered
Figure 8. Global Customer Engagement Platform Market Size YoY Growth 2015-2026 (US$ Million)
Figure 9. Global Customer Engagement Platform Market Share by Regions: 2020 VS 2026
Figure 10. Global Customer Engagement Platform Market Share by Regions (2021-2026)
Figure 11. Porter's Five Forces Analysis
Figure 12. Global Customer Engagement Platform Market Share by Players in 2019
Figure 13. Global Top Customer Engagement Platform Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Engagement Platform as of 2019
Figure 14. The Top 10 and 5 Players Market Share by Customer Engagement Platform Revenue in 2019
Figure 15. North America Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$)
Figure 16. Europe Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$)
Figure 17. China Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. Japan Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Southeast Asia Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. India Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Central & South America Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Pipedrive Total Revenue (US$ Million): 2019 Compared with 2018
Figure 23. Pipedrive Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 24. amoCRM Total Revenue (US$ Million): 2019 Compared with 2018
Figure 25. amoCRM Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 26. HubSpot Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. HubSpot Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 28. Zendesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. Zendesk Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 30. Thryv Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. Thryv Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 32. Oracle Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. Oracle Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 34. Lucrativ Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. Lucrativ Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 36. FreeAgent CRM Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. FreeAgent CRM Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 38. Salesforce.com Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. Salesforce.com Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 40. Claritysoft Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. Claritysoft Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 42. Bottom-up and Top-down Approaches for This Report
Figure 43. Data Triangulation
Figure 44. Key Executives Interviewed
Figure 1. Global Customer Engagement Platform Market Share by Type: 2020 VS 2026
Figure 2. Cloud-based Features
Figure 3. On-premises Features
Figure 4. Global Customer Engagement Platform Market Share by Application: 2020 VS 2026
Figure 5. Small and Medium Enterprises (SMEs) Case Studies
Figure 6. Large Enterprises Case Studies
Figure 7. Customer Engagement Platform Report Years Considered
Figure 8. Global Customer Engagement Platform Market Size YoY Growth 2015-2026 (US$ Million)
Figure 9. Global Customer Engagement Platform Market Share by Regions: 2020 VS 2026
Figure 10. Global Customer Engagement Platform Market Share by Regions (2021-2026)
Figure 11. Porter's Five Forces Analysis
Figure 12. Global Customer Engagement Platform Market Share by Players in 2019
Figure 13. Global Top Customer Engagement Platform Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Engagement Platform as of 2019
Figure 14. The Top 10 and 5 Players Market Share by Customer Engagement Platform Revenue in 2019
Figure 15. North America Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$)
Figure 16. Europe Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$)
Figure 17. China Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. Japan Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Southeast Asia Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. India Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Central & South America Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Pipedrive Total Revenue (US$ Million): 2019 Compared with 2018
Figure 23. Pipedrive Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 24. amoCRM Total Revenue (US$ Million): 2019 Compared with 2018
Figure 25. amoCRM Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 26. HubSpot Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. HubSpot Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 28. Zendesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. Zendesk Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 30. Thryv Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. Thryv Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 32. Oracle Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. Oracle Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 34. Lucrativ Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. Lucrativ Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 36. FreeAgent CRM Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. FreeAgent CRM Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 38. Salesforce.com Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. Salesforce.com Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 40. Claritysoft Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. Claritysoft Revenue Growth Rate in Customer Engagement Platform Business (2015-2020)
Figure 42. Bottom-up and Top-down Approaches for This Report
Figure 43. Data Triangulation
Figure 44. Key Executives Interviewed
