COVID-19 Impact on Global Contact and Call Centre Outsourcing Market Size, Status and Forecast 2020-2026

July 2020 | 133 pages | ID: C78E41BA964BEN
QYResearch

Abstracts

This report focuses on the global Contact and Call Centre Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact and Call Centre Outsourcing development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study

• Teleperformance
• Synnex
• Alorica
• Atento
• Acticall Sitel Group
• Arvato
• Sykes
• TTEC
• SERCO GROUP
• Xerox Corporation
• CGS Inc
• Webhelp
• StarTek
• Grupo Konecta
• Carlyle Group (Comdata)
• Capita
• Hinduja Global Solutions (HGS)
• Transcosmos
• Five9
• Transcom
• HKT Teleservices
• Telekom Malaysia (VADS)
• Invensis Technologies

Market segment by Type, the product can be split into

• On-Premise Type
• Cloud-based Type

Market segment by Application, split into

• BFSI
• Retail
• Government and Public Sector
• IT & Telecommunication
• Healthcare and Life Sciences
• Manufacturing
• Others

Market segment by Regions/Countries, this report covers

• North America
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America

The study objectives of this report are:

• To analyze global Contact and Call Centre Outsourcing status, future forecast, growth opportunity, key market and key players.
• To present the Contact and Call Centre Outsourcing development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Contact and Call Centre Outsourcing are as follows:

• History Year: 2015-2019
• Base Year: 2019
• Estimated Year: 2020
• Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Contents

1 REPORT OVERVIEW

1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Contact and Call Centre Outsourcing Revenue
1.4 Market Analysis by Type
  1.4.1 Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type: 2020 VS 2026
  1.4.2 On-Premise Type
  1.4.3 Cloud-based Type
1.5 Market by Application
  1.5.1 Global Contact and Call Centre Outsourcing Market Share by Application: 2020 VS 2026
  1.5.2 BFSI
  1.5.3 Retail
  1.5.4 Government and Public Sector
  1.5.5 IT & Telecommunication
  1.5.6 Healthcare and Life Sciences
  1.5.7 Manufacturing
  1.5.8 Others
1.6 Coronavirus Disease 2019 (Covid-19): Contact and Call Centre Outsourcing Industry Impact
  1.6.1 How the Covid-19 is Affecting the Contact and Call Centre Outsourcing Industry
    1.6.1.1 Contact and Call Centre Outsourcing Business Impact Assessment - Covid-19
    1.6.1.2 Supply Chain Challenges
    1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
  1.6.2 Market Trends and Contact and Call Centre Outsourcing Potential Opportunities in the COVID-19 Landscape
  1.6.3 Measures / Proposal against Covid-19
    1.6.3.1 Government Measures to Combat Covid-19 Impact
    1.6.3.2 Proposal for Contact and Call Centre Outsourcing Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered

2 GLOBAL GROWTH TRENDS BY REGIONS

2.1 Contact and Call Centre Outsourcing Market Perspective (2015-2026)
2.2 Contact and Call Centre Outsourcing Growth Trends by Regions
  2.2.1 Contact and Call Centre Outsourcing Market Size by Regions: 2015 VS 2020 VS 2026
  2.2.2 Contact and Call Centre Outsourcing Historic Market Share by Regions (2015-2020)
  2.2.3 Contact and Call Centre Outsourcing Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
  2.3.1 Market Top Trends
  2.3.2 Market Drivers
  2.3.3 Market Challenges
  2.3.4 Porter’s Five Forces Analysis
  2.3.5 Contact and Call Centre Outsourcing Market Growth Strategy
  2.3.6 Primary Interviews with Key Contact and Call Centre Outsourcing Players (Opinion Leaders)

3 COMPETITION LANDSCAPE BY KEY PLAYERS

3.1 Global Top Contact and Call Centre Outsourcing Players by Market Size
  3.1.1 Global Top Contact and Call Centre Outsourcing Players by Revenue (2015-2020)
  3.1.2 Global Contact and Call Centre Outsourcing Revenue Market Share by Players (2015-2020)
  3.1.3 Global Contact and Call Centre Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Contact and Call Centre Outsourcing Market Concentration Ratio
  3.2.1 Global Contact and Call Centre Outsourcing Market Concentration Ratio (CR5 and HHI)
  3.2.2 Global Top 10 and Top 5 Companies by Contact and Call Centre Outsourcing Revenue in 2019
3.3 Contact and Call Centre Outsourcing Key Players Head office and Area Served
3.4 Key Players Contact and Call Centre Outsourcing Product Solution and Service
3.5 Date of Enter into Contact and Call Centre Outsourcing Market
3.6 Mergers & Acquisitions, Expansion Plans

4 BREAKDOWN DATA BY TYPE (2015-2026)

4.1 Global Contact and Call Centre Outsourcing Historic Market Size by Type (2015-2020)
4.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Type (2021-2026)

5 CONTACT AND CALL CENTRE OUTSOURCING BREAKDOWN DATA BY APPLICATION (2015-2026)

5.1 Global Contact and Call Centre Outsourcing Market Size by Application (2015-2020)
5.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Application (2021-2026)

6 NORTH AMERICA

6.1 North America Contact and Call Centre Outsourcing Market Size (2015-2020)
6.2 Contact and Call Centre Outsourcing Key Players in North America (2019-2020)
6.3 North America Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
6.4 North America Contact and Call Centre Outsourcing Market Size by Application (2015-2020)

7 EUROPE

7.1 Europe Contact and Call Centre Outsourcing Market Size (2015-2020)
7.2 Contact and Call Centre Outsourcing Key Players in Europe (2019-2020)
7.3 Europe Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
7.4 Europe Contact and Call Centre Outsourcing Market Size by Application (2015-2020)

8 CHINA

8.1 China Contact and Call Centre Outsourcing Market Size (2015-2020)
8.2 Contact and Call Centre Outsourcing Key Players in China (2019-2020)
8.3 China Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
8.4 China Contact and Call Centre Outsourcing Market Size by Application (2015-2020)

9 JAPAN

9.1 Japan Contact and Call Centre Outsourcing Market Size (2015-2020)
9.2 Contact and Call Centre Outsourcing Key Players in Japan (2019-2020)
9.3 Japan Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
9.4 Japan Contact and Call Centre Outsourcing Market Size by Application (2015-2020)

10 SOUTHEAST ASIA

10.1 Southeast Asia Contact and Call Centre Outsourcing Market Size (2015-2020)
10.2 Contact and Call Centre Outsourcing Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
10.4 Southeast Asia Contact and Call Centre Outsourcing Market Size by Application (2015-2020)

11 INDIA

11.1 India Contact and Call Centre Outsourcing Market Size (2015-2020)
11.2 Contact and Call Centre Outsourcing Key Players in India (2019-2020)
11.3 India Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
11.4 India Contact and Call Centre Outsourcing Market Size by Application (2015-2020)

12 CENTRAL & SOUTH AMERICA

12.1 Central & South America Contact and Call Centre Outsourcing Market Size (2015-2020)
12.2 Contact and Call Centre Outsourcing Key Players in Central & South America (2019-2020)
12.3 Central & South America Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
12.4 Central & South America Contact and Call Centre Outsourcing Market Size by Application (2015-2020)

13 KEY PLAYERS PROFILES

13.1 Teleperformance
  13.1.1 Teleperformance Company Details
  13.1.2 Teleperformance Business Overview and Its Total Revenue
  13.1.3 Teleperformance Contact and Call Centre Outsourcing Introduction
  13.1.4 Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2015-2020))
  13.1.5 Teleperformance Recent Development
13.2 Synnex
  13.2.1 Synnex Company Details
  13.2.2 Synnex Business Overview and Its Total Revenue
  13.2.3 Synnex Contact and Call Centre Outsourcing Introduction
  13.2.4 Synnex Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  13.2.5 Synnex Recent Development
13.3 Alorica
  13.3.1 Alorica Company Details
  13.3.2 Alorica Business Overview and Its Total Revenue
  13.3.3 Alorica Contact and Call Centre Outsourcing Introduction
  13.3.4 Alorica Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  13.3.5 Alorica Recent Development
13.4 Atento
  13.4.1 Atento Company Details
  13.4.2 Atento Business Overview and Its Total Revenue
  13.4.3 Atento Contact and Call Centre Outsourcing Introduction
  13.4.4 Atento Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  13.4.5 Atento Recent Development
13.5 Acticall Sitel Group
  13.5.1 Acticall Sitel Group Company Details
  13.5.2 Acticall Sitel Group Business Overview and Its Total Revenue
  13.5.3 Acticall Sitel Group Contact and Call Centre Outsourcing Introduction
  13.5.4 Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  13.5.5 Acticall Sitel Group Recent Development
13.6 Arvato
  13.6.1 Arvato Company Details
  13.6.2 Arvato Business Overview and Its Total Revenue
  13.6.3 Arvato Contact and Call Centre Outsourcing Introduction
  13.6.4 Arvato Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  13.6.5 Arvato Recent Development
13.7 Sykes
  13.7.1 Sykes Company Details
  13.7.2 Sykes Business Overview and Its Total Revenue
  13.7.3 Sykes Contact and Call Centre Outsourcing Introduction
  13.7.4 Sykes Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  13.7.5 Sykes Recent Development
13.8 TTEC
  13.8.1 TTEC Company Details
  13.8.2 TTEC Business Overview and Its Total Revenue
  13.8.3 TTEC Contact and Call Centre Outsourcing Introduction
  13.8.4 TTEC Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  13.8.5 TTEC Recent Development
13.9 SERCO GROUP
  13.9.1 SERCO GROUP Company Details
  13.9.2 SERCO GROUP Business Overview and Its Total Revenue
  13.9.3 SERCO GROUP Contact and Call Centre Outsourcing Introduction
  13.9.4 SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  13.9.5 SERCO GROUP Recent Development
13.10 Xerox Corporation
  13.10.1 Xerox Corporation Company Details
  13.10.2 Xerox Corporation Business Overview and Its Total Revenue
  13.10.3 Xerox Corporation Contact and Call Centre Outsourcing Introduction
  13.10.4 Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  13.10.5 Xerox Corporation Recent Development
13.11 CGS Inc
  10.11.1 CGS Inc Company Details
  10.11.2 CGS Inc Business Overview and Its Total Revenue
  10.11.3 CGS Inc Contact and Call Centre Outsourcing Introduction
  10.11.4 CGS Inc Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  10.11.5 CGS Inc Recent Development
13.12 Webhelp
  10.12.1 Webhelp Company Details
  10.12.2 Webhelp Business Overview and Its Total Revenue
  10.12.3 Webhelp Contact and Call Centre Outsourcing Introduction
  10.12.4 Webhelp Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  10.12.5 Webhelp Recent Development
13.13 StarTek
  10.13.1 StarTek Company Details
  10.13.2 StarTek Business Overview and Its Total Revenue
  10.13.3 StarTek Contact and Call Centre Outsourcing Introduction
  10.13.4 StarTek Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  10.13.5 StarTek Recent Development
13.14 Grupo Konecta
  10.14.1 Grupo Konecta Company Details
  10.14.2 Grupo Konecta Business Overview and Its Total Revenue
  10.14.3 Grupo Konecta Contact and Call Centre Outsourcing Introduction
  10.14.4 Grupo Konecta Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  10.14.5 Grupo Konecta Recent Development
13.15 Carlyle Group (Comdata)
  10.15.1 Carlyle Group (Comdata) Company Details
  10.15.2 Carlyle Group (Comdata) Business Overview and Its Total Revenue
  10.15.3 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Introduction
  10.15.4 Carlyle Group (Comdata) Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  10.15.5 Carlyle Group (Comdata) Recent Development
13.16 Capita
  10.16.1 Capita Company Details
  10.16.2 Capita Business Overview and Its Total Revenue
  10.16.3 Capita Contact and Call Centre Outsourcing Introduction
  10.16.4 Capita Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  10.16.5 Capita Recent Development
13.17 Hinduja Global Solutions (HGS)
  10.17.1 Hinduja Global Solutions (HGS) Company Details
  10.17.2 Hinduja Global Solutions (HGS) Business Overview and Its Total Revenue
  10.17.3 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Introduction
  10.17.4 Hinduja Global Solutions (HGS) Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  10.17.5 Hinduja Global Solutions (HGS) Recent Development
13.18 Transcosmos
  10.18.1 Transcosmos Company Details
  10.18.2 Transcosmos Business Overview and Its Total Revenue
  10.18.3 Transcosmos Contact and Call Centre Outsourcing Introduction
  10.18.4 Transcosmos Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  10.18.5 Transcosmos Recent Development
13.19 Five9
  10.19.1 Five9 Company Details
  10.19.2 Five9 Business Overview and Its Total Revenue
  10.19.3 Five9 Contact and Call Centre Outsourcing Introduction
  10.19.4 Five9 Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  10.19.5 Five9 Recent Development
13.20 Transcom
  10.20.1 Transcom Company Details
  10.20.2 Transcom Business Overview and Its Total Revenue
  10.20.3 Transcom Contact and Call Centre Outsourcing Introduction
  10.20.4 Transcom Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  10.20.5 Transcom Recent Development
13.21 HKT Teleservices
  10.21.1 HKT Teleservices Company Details
  10.21.2 HKT Teleservices Business Overview and Its Total Revenue
  10.21.3 HKT Teleservices Contact and Call Centre Outsourcing Introduction
  10.21.4 HKT Teleservices Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  10.21.5 HKT Teleservices Recent Development
13.22 Telekom Malaysia (VADS)
  10.22.1 Telekom Malaysia (VADS) Company Details
  10.22.2 Telekom Malaysia (VADS) Business Overview and Its Total Revenue
  10.22.3 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Introduction
  10.22.4 Telekom Malaysia (VADS) Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  10.22.5 Telekom Malaysia (VADS) Recent Development
13.23 Invensis Technologies
  10.23.1 Invensis Technologies Company Details
  10.23.2 Invensis Technologies Business Overview and Its Total Revenue
  10.23.3 Invensis Technologies Contact and Call Centre Outsourcing Introduction
  10.23.4 Invensis Technologies Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
  10.23.5 Invensis Technologies Recent Development

14 ANALYST'S VIEWPOINTS/CONCLUSIONS

15 APPENDIX

15.1 Research Methodology
  15.1.1 Methodology/Research Approach
  15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details

List Of Tables

LIST OF TABLES

Table 1. Contact and Call Centre Outsourcing Key Market Segments
Table 2. Key Players Covered: Ranking by Contact and Call Centre Outsourcing Revenue
Table 3. Ranking of Global Top Contact and Call Centre Outsourcing Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of On-Premise Type
Table 6. Key Players of Cloud-based Type
Table 7. COVID-19 Impact Global Market: (Four Contact and Call Centre Outsourcing Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Contact and Call Centre Outsourcing Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Contact and Call Centre Outsourcing Players to Combat Covid-19 Impact
Table 12. Global Contact and Call Centre Outsourcing Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Contact and Call Centre Outsourcing Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Contact and Call Centre Outsourcing Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Contact and Call Centre Outsourcing Market Share by Regions (2015-2020)
Table 16. Global Contact and Call Centre Outsourcing Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Contact and Call Centre Outsourcing Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Contact and Call Centre Outsourcing Market Growth Strategy
Table 22. Main Points Interviewed from Key Contact and Call Centre Outsourcing Players
Table 23. Global Contact and Call Centre Outsourcing Revenue by Players (2015-2020) (Million US$)
Table 24. Global Contact and Call Centre Outsourcing Market Share by Players (2015-2020)
Table 25. Global Top Contact and Call Centre Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact and Call Centre Outsourcing as of 2019)
Table 26. Global Contact and Call Centre Outsourcing by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Contact and Call Centre Outsourcing Product Solution and Service
Table 29. Date of Enter into Contact and Call Centre Outsourcing Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Contact and Call Centre Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 32. Global Contact and Call Centre Outsourcing Market Size Share by Type (2015-2020)
Table 33. Global Contact and Call Centre Outsourcing Revenue Market Share by Type (2021-2026)
Table 34. Global Contact and Call Centre Outsourcing Market Size Share by Application (2015-2020)
Table 35. Global Contact and Call Centre Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 36. Global Contact and Call Centre Outsourcing Market Size Share by Application (2021-2026)
Table 37. North America Key Players Contact and Call Centre Outsourcing Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Contact and Call Centre Outsourcing Market Share (2019-2020)
Table 39. North America Contact and Call Centre Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 40. North America Contact and Call Centre Outsourcing Market Share by Type (2015-2020)
Table 41. North America Contact and Call Centre Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 42. North America Contact and Call Centre Outsourcing Market Share by Application (2015-2020)
Table 43. Europe Key Players Contact and Call Centre Outsourcing Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Contact and Call Centre Outsourcing Market Share (2019-2020)
Table 45. Europe Contact and Call Centre Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Contact and Call Centre Outsourcing Market Share by Type (2015-2020)
Table 47. Europe Contact and Call Centre Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Contact and Call Centre Outsourcing Market Share by Application (2015-2020)
Table 49. China Key Players Contact and Call Centre Outsourcing Revenue (2019-2020) (Million US$)
Table 50. China Key Players Contact and Call Centre Outsourcing Market Share (2019-2020)
Table 51. China Contact and Call Centre Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 52. China Contact and Call Centre Outsourcing Market Share by Type (2015-2020)
Table 53. China Contact and Call Centre Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 54. China Contact and Call Centre Outsourcing Market Share by Application (2015-2020)
Table 55. Japan Key Players Contact and Call Centre Outsourcing Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Contact and Call Centre Outsourcing Market Share (2019-2020)
Table 57. Japan Contact and Call Centre Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Contact and Call Centre Outsourcing Market Share by Type (2015-2020)
Table 59. Japan Contact and Call Centre Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Contact and Call Centre Outsourcing Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Contact and Call Centre Outsourcing Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Contact and Call Centre Outsourcing Market Share (2019-2020)
Table 63. Southeast Asia Contact and Call Centre Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Contact and Call Centre Outsourcing Market Share by Type (2015-2020)
Table 65. Southeast Asia Contact and Call Centre Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Contact and Call Centre Outsourcing Market Share by Application (2015-2020)
Table 67. India Key Players Contact and Call Centre Outsourcing Revenue (2019-2020) (Million US$)
Table 68. India Key Players Contact and Call Centre Outsourcing Market Share (2019-2020)
Table 69. India Contact and Call Centre Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 70. India Contact and Call Centre Outsourcing Market Share by Type (2015-2020)
Table 71. India Contact and Call Centre Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 72. India Contact and Call Centre Outsourcing Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Contact and Call Centre Outsourcing Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Contact and Call Centre Outsourcing Market Share (2019-2020)
Table 75. Central & South America Contact and Call Centre Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Contact and Call Centre Outsourcing Market Share by Type (2015-2020)
Table 77. Central & South America Contact and Call Centre Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Contact and Call Centre Outsourcing Market Share by Application (2015-2020)
Table 79. Teleperformance Company Details
Table 80. Teleperformance Business Overview
Table 81. Teleperformance Product
Table 82. Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 83. Teleperformance Recent Development
Table 84. Synnex Company Details
Table 85. Synnex Business Overview
Table 86. Synnex Product
Table 87. Synnex Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 88. Synnex Recent Development
Table 89. Alorica Company Details
Table 90. Alorica Business Overview
Table 91. Alorica Product
Table 92. Alorica Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 93. Alorica Recent Development
Table 94. Atento Company Details
Table 95. Atento Business Overview
Table 96. Atento Product
Table 97. Atento Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 98. Atento Recent Development
Table 99. Acticall Sitel Group Company Details
Table 100. Acticall Sitel Group Business Overview
Table 101. Acticall Sitel Group Product
Table 102. Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 103. Acticall Sitel Group Recent Development
Table 104. Arvato Company Details
Table 105. Arvato Business Overview
Table 106. Arvato Product
Table 107. Arvato Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 108. Arvato Recent Development
Table 109. Sykes Company Details
Table 110. Sykes Business Overview
Table 111. Sykes Product
Table 112. Sykes Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 113. Sykes Recent Development
Table 114. TTEC Business Overview
Table 115. TTEC Product
Table 116. TTEC Company Details
Table 117. TTEC Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 118. TTEC Recent Development
Table 119. SERCO GROUP Company Details
Table 120. SERCO GROUP Business Overview
Table 121. SERCO GROUP Product
Table 122. SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 123. SERCO GROUP Recent Development
Table 124. Xerox Corporation Company Details
Table 125. Xerox Corporation Business Overview
Table 126. Xerox Corporation Product
Table 127. Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 128. Xerox Corporation Recent Development
Table 129. CGS Inc Company Details
Table 130. CGS Inc Business Overview
Table 131. CGS Inc Product
Table 132. CGS Inc Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 133. CGS Inc Recent Development
Table 134. Webhelp Company Details
Table 135. Webhelp Business Overview
Table 136. Webhelp Product
Table 137. Webhelp Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 138. Webhelp Recent Development
Table 139. StarTek Company Details
Table 140. StarTek Business Overview
Table 141. StarTek Product
Table 142. StarTek Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 143. StarTek Recent Development
Table 144. Grupo Konecta Company Details
Table 145. Grupo Konecta Business Overview
Table 146. Grupo Konecta Product
Table 147. Grupo Konecta Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 148. Grupo Konecta Recent Development
Table 149. Carlyle Group (Comdata) Company Details
Table 150. Carlyle Group (Comdata) Business Overview
Table 151. Carlyle Group (Comdata) Product
Table 152. Carlyle Group (Comdata) Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 153. Carlyle Group (Comdata) Recent Development
Table 154. Capita Company Details
Table 155. Capita Business Overview
Table 156. Capita Product
Table 157. Capita Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 158. Capita Recent Development
Table 159. Hinduja Global Solutions (HGS) Company Details
Table 160. Hinduja Global Solutions (HGS) Business Overview
Table 161. Hinduja Global Solutions (HGS) Product
Table 162. Hinduja Global Solutions (HGS) Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 163. Hinduja Global Solutions (HGS) Recent Development
Table 164. Transcosmos Company Details
Table 165. Transcosmos Business Overview
Table 166. Transcosmos Product
Table 167. Transcosmos Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 168. Transcosmos Recent Development
Table 169. Five9 Company Details
Table 170. Five9 Business Overview
Table 171. Five9 Product
Table 172. Five9 Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 173. Five9 Recent Development
Table 174. Transcom Company Details
Table 175. Transcom Business Overview
Table 176. Transcom Product
Table 177. Transcom Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 178. Transcom Recent Development
Table 179. HKT Teleservices Company Details
Table 180. HKT Teleservices Business Overview
Table 181. HKT Teleservices Product
Table 182. HKT Teleservices Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 183. HKT Teleservices Recent Development
Table 184. Telekom Malaysia (VADS) Company Details
Table 185. Telekom Malaysia (VADS) Business Overview
Table 186. Telekom Malaysia (VADS) Product
Table 187. Telekom Malaysia (VADS) Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 188. Telekom Malaysia (VADS) Recent Development
Table 189. Invensis Technologies Company Details
Table 190. Invensis Technologies Business Overview
Table 191. Invensis Technologies Product
Table 192. Invensis Technologies Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 193. Invensis Technologies Recent Development
Table 194. Research Programs/Design for This Report
Table 195. Key Data Information from Secondary Sources
Table 196. Key Data Information from Primary Sources

List Of Figures

LIST OF FIGURES

Figure 1. Global Contact and Call Centre Outsourcing Market Share by Type: 2020 VS 2026
Figure 2. On-Premise Type Features
Figure 3. Cloud-based Type Features
Figure 4. Global Contact and Call Centre Outsourcing Market Share by Application: 2020 VS 2026
Figure 5. BFSI Case Studies
Figure 6. Retail Case Studies
Figure 7. Government and Public Sector Case Studies
Figure 8. IT & Telecommunication Case Studies
Figure 9. Healthcare and Life Sciences Case Studies
Figure 10. Manufacturing Case Studies
Figure 11. Others Case Studies
Figure 12. Contact and Call Centre Outsourcing Report Years Considered
Figure 13. Global Contact and Call Centre Outsourcing Market Size YoY Growth 2015-2026 (US$ Million)
Figure 14. Global Contact and Call Centre Outsourcing Market Share by Regions: 2020 VS 2026
Figure 15. Global Contact and Call Centre Outsourcing Market Share by Regions (2021-2026)
Figure 16. Porter's Five Forces Analysis
Figure 17. Global Contact and Call Centre Outsourcing Market Share by Players in 2019
Figure 18. Global Top Contact and Call Centre Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact and Call Centre Outsourcing as of 2019
Figure 19. The Top 10 and 5 Players Market Share by Contact and Call Centre Outsourcing Revenue in 2019
Figure 20. North America Contact and Call Centre Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Europe Contact and Call Centre Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. China Contact and Call Centre Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Japan Contact and Call Centre Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. Southeast Asia Contact and Call Centre Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. India Contact and Call Centre Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 26. Central & South America Contact and Call Centre Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 27. Teleperformance Total Revenue (US$ Million): 2019 Compared with 2018
Figure 28. Teleperformance Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 29. Synnex Total Revenue (US$ Million): 2019 Compared with 2018
Figure 30. Synnex Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 31. Alorica Total Revenue (US$ Million): 2019 Compared with 2018
Figure 32. Alorica Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 33. Atento Total Revenue (US$ Million): 2019 Compared with 2018
Figure 34. Atento Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 35. Acticall Sitel Group Total Revenue (US$ Million): 2019 Compared with 2018
Figure 36. Acticall Sitel Group Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 37. Arvato Total Revenue (US$ Million): 2019 Compared with 2018
Figure 38. Arvato Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 39. Sykes Total Revenue (US$ Million): 2019 Compared with 2018
Figure 40. Sykes Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 41. TTEC Total Revenue (US$ Million): 2019 Compared with 2018
Figure 42. TTEC Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 43. SERCO GROUP Total Revenue (US$ Million): 2019 Compared with 2018
Figure 44. SERCO GROUP Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 45. Xerox Corporation Total Revenue (US$ Million): 2019 Compared with 2018
Figure 46. Xerox Corporation Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 47. CGS Inc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 48. CGS Inc Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 49. Webhelp Total Revenue (US$ Million): 2019 Compared with 2018
Figure 50. Webhelp Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 51. StarTek Total Revenue (US$ Million): 2019 Compared with 2018
Figure 52. StarTek Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 53. Grupo Konecta Total Revenue (US$ Million): 2019 Compared with 2018
Figure 54. Grupo Konecta Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 55. Carlyle Group (Comdata) Total Revenue (US$ Million): 2019 Compared with 2018
Figure 56. Carlyle Group (Comdata) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 57. Capita Total Revenue (US$ Million): 2019 Compared with 2018
Figure 58. Capita Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 59. Hinduja Global Solutions (HGS) Total Revenue (US$ Million): 2019 Compared with 2018
Figure 60. Hinduja Global Solutions (HGS) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 61. Transcosmos Total Revenue (US$ Million): 2019 Compared with 2018
Figure 62. Transcosmos Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 63. Five9 Total Revenue (US$ Million): 2019 Compared with 2018
Figure 64. Five9 Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 65. Transcom Total Revenue (US$ Million): 2019 Compared with 2018
Figure 66. Transcom Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 67. Bottom-up and Top-down Approaches for This Report
Figure 68. Data Triangulation
Figure 69. Key Executives Interviewed