Covid-19 Impact on Global Contact Center as a Service Market Size, Status and Forecast 2020-2026
Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure, but there are key differences. With CCaaS, connectivity to other cloud-based applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Functions and abilities that organizations consider when reviewing their contact center requirements include: • Automatic call distribution (ACD) and interactive voice response (IVR). • Universal routing and queuing of voice and internet channels • A chatbot capability to support self-service and assisted-service interactions and transactions. • Proactive contact, including outbound dialing and SMS, as well as push text and email notifications. • Access to customer data • Support for virtual operations, remote agents and subject matter expets • Customer relationship tracking, management applications and operational support applications.
Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost 100 countries around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the Contact Center as a Service market in 2020.
COVID-19 can affect the global economy in three main ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on firms and financial markets.
The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.
This report also analyses the impact of Coronavirus COVID-19 on the Contact Center as a Service industry.
Based on our recent survey, we have several different scenarios about the Contact Center as a Service YoY growth rate for 2020. The probable scenario is expected to grow by a xx% in 2020 and the revenue will be xx in 2020 from US$ xx million in 2019. The market size of Contact Center as a Service will reach xx in 2026, with a CAGR of xx% from 2020 to 2026.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Contact Center as a Service market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Contact Center as a Service market in terms of revenue.
Players, stakeholders, and other participants in the global Contact Center as a Service market will be able to gain the upper hand as they use the report as a powerful resource. For this version of the report, the segmental analysis focuses on revenue and forecast by each application segment in terms of revenue and forecast by each type segment in terms of revenue for the period 2015-2026.
Regional and Country-level Analysis
The report offers an exhaustive geographical analysis of the global Contact Center as a Service market, covering important regions, viz, North America, Europe, China, Japan, Southeast Asia, India and Central & South America. It also covers key countries (regions), viz, U.S., Canada, Germany, France, U.K., Italy, Russia, China, Japan, South Korea, India, Australia, Taiwan, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Mexico, Brazil, Turkey, Saudi Arabia, U.A.E, etc.
The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by each application segment in terms of revenue for the period 2015-2026.
Competition Analysis
In the competitive analysis section of the report, leading as well as prominent players of the global Contact Center as a Service market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Contact Center as a Service market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Contact Center as a Service market.
The following players are covered in this report:
Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost 100 countries around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the Contact Center as a Service market in 2020.
COVID-19 can affect the global economy in three main ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on firms and financial markets.
The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.
This report also analyses the impact of Coronavirus COVID-19 on the Contact Center as a Service industry.
Based on our recent survey, we have several different scenarios about the Contact Center as a Service YoY growth rate for 2020. The probable scenario is expected to grow by a xx% in 2020 and the revenue will be xx in 2020 from US$ xx million in 2019. The market size of Contact Center as a Service will reach xx in 2026, with a CAGR of xx% from 2020 to 2026.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Contact Center as a Service market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Contact Center as a Service market in terms of revenue.
Players, stakeholders, and other participants in the global Contact Center as a Service market will be able to gain the upper hand as they use the report as a powerful resource. For this version of the report, the segmental analysis focuses on revenue and forecast by each application segment in terms of revenue and forecast by each type segment in terms of revenue for the period 2015-2026.
Regional and Country-level Analysis
The report offers an exhaustive geographical analysis of the global Contact Center as a Service market, covering important regions, viz, North America, Europe, China, Japan, Southeast Asia, India and Central & South America. It also covers key countries (regions), viz, U.S., Canada, Germany, France, U.K., Italy, Russia, China, Japan, South Korea, India, Australia, Taiwan, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Mexico, Brazil, Turkey, Saudi Arabia, U.A.E, etc.
The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by each application segment in terms of revenue for the period 2015-2026.
Competition Analysis
In the competitive analysis section of the report, leading as well as prominent players of the global Contact Center as a Service market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Contact Center as a Service market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Contact Center as a Service market.
The following players are covered in this report:
- Five9
- inContact
- Talkdesk
- Genesys
- 8x8
- NewVoiceMedia
- Serenova
- Connect First
- Noble Systems
- Cisco (BroadSoft)
- Evolve IP
- Nuance
- Talkdesk
- Genesys
- NewVoiceMedia
- Content Guru
- Puzzel (Intelecom)
- Orange Business
- Services
- Capgemini
- BT
- Onshore Outsourcing
- Offshore Outsourcing
- Telecom & IT
- BFSI
- Healthcare & Life Sciences
- Government & Public
- Retail & Consumer Goods
- Others
1 REPORT OVERVIEW
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Contact Center as a Service Revenue
1.4 Market Analysis by Type
1.4.1 Global Contact Center as a Service Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Onshore Outsourcing
1.4.3 Offshore Outsourcing
1.5 Market by Application
1.5.1 Global Contact Center as a Service Market Share by Application: 2020 VS 2026
1.5.2 Telecom & IT
1.5.3 BFSI
1.5.4 Healthcare & Life Sciences
1.5.5 Government & Public
1.5.6 Retail & Consumer Goods
1.5.7 Others
1.6 Coronavirus Disease 2019 (Covid-19): Contact Center as a Service Industry Impact
1.6.1 How the Covid-19 is Affecting the Contact Center as a Service Industry
1.6.1.1 Contact Center as a Service Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Contact Center as a Service Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Contact Center as a Service Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 GLOBAL GROWTH TRENDS BY REGIONS
2.1 Contact Center as a Service Market Perspective (2015-2026)
2.2 Contact Center as a Service Growth Trends by Regions
2.2.1 Contact Center as a Service Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Contact Center as a Service Historic Market Share by Regions (2015-2020)
2.2.3 Contact Center as a Service Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Contact Center as a Service Market Growth Strategy
2.3.6 Primary Interviews with Key Contact Center as a Service Players (Opinion Leaders)
3 COMPETITION LANDSCAPE BY KEY PLAYERS
3.1 Global Top Contact Center as a Service Players by Market Size
3.1.1 Global Top Contact Center as a Service Players by Revenue (2015-2020)
3.1.2 Global Contact Center as a Service Revenue Market Share by Players (2015-2020)
3.1.3 Global Contact Center as a Service Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Contact Center as a Service Market Concentration Ratio
3.2.1 Global Contact Center as a Service Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Contact Center as a Service Revenue in 2019
3.3 Contact Center as a Service Key Players Head office and Area Served
3.4 Key Players Contact Center as a Service Product Solution and Service
3.5 Date of Enter into Contact Center as a Service Market
3.6 Mergers & Acquisitions, Expansion Plans
4 BREAKDOWN DATA BY TYPE (2015-2026)
4.1 Global Contact Center as a Service Historic Market Size by Type (2015-2020)
4.2 Global Contact Center as a Service Forecasted Market Size by Type (2021-2026)
5 CONTACT CENTER AS A SERVICE BREAKDOWN DATA BY APPLICATION (2015-2026)
5.1 Global Contact Center as a Service Market Size by Application (2015-2020)
5.2 Global Contact Center as a Service Forecasted Market Size by Application (2021-2026)
6 NORTH AMERICA
6.1 North America Contact Center as a Service Market Size (2015-2020)
6.2 Contact Center as a Service Key Players in North America (2019-2020)
6.3 North America Contact Center as a Service Market Size by Type (2015-2020)
6.4 North America Contact Center as a Service Market Size by Application (2015-2020)
7 EUROPE
7.1 Europe Contact Center as a Service Market Size (2015-2020)
7.2 Contact Center as a Service Key Players in Europe (2019-2020)
7.3 Europe Contact Center as a Service Market Size by Type (2015-2020)
7.4 Europe Contact Center as a Service Market Size by Application (2015-2020)
8 CHINA
8.1 China Contact Center as a Service Market Size (2015-2020)
8.2 Contact Center as a Service Key Players in China (2019-2020)
8.3 China Contact Center as a Service Market Size by Type (2015-2020)
8.4 China Contact Center as a Service Market Size by Application (2015-2020)
9 JAPAN
9.1 Japan Contact Center as a Service Market Size (2015-2020)
9.2 Contact Center as a Service Key Players in Japan (2019-2020)
9.3 Japan Contact Center as a Service Market Size by Type (2015-2020)
9.4 Japan Contact Center as a Service Market Size by Application (2015-2020)
10 SOUTHEAST ASIA
10.1 Southeast Asia Contact Center as a Service Market Size (2015-2020)
10.2 Contact Center as a Service Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Contact Center as a Service Market Size by Type (2015-2020)
10.4 Southeast Asia Contact Center as a Service Market Size by Application (2015-2020)
11 INDIA
11.1 India Contact Center as a Service Market Size (2015-2020)
11.2 Contact Center as a Service Key Players in India (2019-2020)
11.3 India Contact Center as a Service Market Size by Type (2015-2020)
11.4 India Contact Center as a Service Market Size by Application (2015-2020)
12 CENTRAL & SOUTH AMERICA
12.1 Central & South America Contact Center as a Service Market Size (2015-2020)
12.2 Contact Center as a Service Key Players in Central & South America (2019-2020)
12.3 Central & South America Contact Center as a Service Market Size by Type (2015-2020)
12.4 Central & South America Contact Center as a Service Market Size by Application (2015-2020)
13 KEY PLAYERS PROFILES
13.1 Five9
13.1.1 Five9 Company Details
13.1.2 Five9 Business Overview and Its Total Revenue
13.1.3 Five9 Contact Center as a Service Introduction
13.1.4 Five9 Revenue in Contact Center as a Service Business (2015-2020))
13.1.5 Five9 Recent Development
13.2 inContact
13.2.1 inContact Company Details
13.2.2 inContact Business Overview and Its Total Revenue
13.2.3 inContact Contact Center as a Service Introduction
13.2.4 inContact Revenue in Contact Center as a Service Business (2015-2020)
13.2.5 inContact Recent Development
13.3 Talkdesk
13.3.1 Talkdesk Company Details
13.3.2 Talkdesk Business Overview and Its Total Revenue
13.3.3 Talkdesk Contact Center as a Service Introduction
13.3.4 Talkdesk Revenue in Contact Center as a Service Business (2015-2020)
13.3.5 Talkdesk Recent Development
13.4 Genesys
13.4.1 Genesys Company Details
13.4.2 Genesys Business Overview and Its Total Revenue
13.4.3 Genesys Contact Center as a Service Introduction
13.4.4 Genesys Revenue in Contact Center as a Service Business (2015-2020)
13.4.5 Genesys Recent Development
13.5 8x8
13.5.1 8x8 Company Details
13.5.2 8x8 Business Overview and Its Total Revenue
13.5.3 8x8 Contact Center as a Service Introduction
13.5.4 8x8 Revenue in Contact Center as a Service Business (2015-2020)
13.5.5 8x8 Recent Development
13.6 NewVoiceMedia
13.6.1 NewVoiceMedia Company Details
13.6.2 NewVoiceMedia Business Overview and Its Total Revenue
13.6.3 NewVoiceMedia Contact Center as a Service Introduction
13.6.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2015-2020)
13.6.5 NewVoiceMedia Recent Development
13.7 Serenova
13.7.1 Serenova Company Details
13.7.2 Serenova Business Overview and Its Total Revenue
13.7.3 Serenova Contact Center as a Service Introduction
13.7.4 Serenova Revenue in Contact Center as a Service Business (2015-2020)
13.7.5 Serenova Recent Development
13.8 Connect First
13.8.1 Connect First Company Details
13.8.2 Connect First Business Overview and Its Total Revenue
13.8.3 Connect First Contact Center as a Service Introduction
13.8.4 Connect First Revenue in Contact Center as a Service Business (2015-2020)
13.8.5 Connect First Recent Development
13.9 Noble Systems
13.9.1 Noble Systems Company Details
13.9.2 Noble Systems Business Overview and Its Total Revenue
13.9.3 Noble Systems Contact Center as a Service Introduction
13.9.4 Noble Systems Revenue in Contact Center as a Service Business (2015-2020)
13.9.5 Noble Systems Recent Development
13.10 Cisco (BroadSoft)
13.10.1 Cisco (BroadSoft) Company Details
13.10.2 Cisco (BroadSoft) Business Overview and Its Total Revenue
13.10.3 Cisco (BroadSoft) Contact Center as a Service Introduction
13.10.4 Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2015-2020)
13.10.5 Cisco (BroadSoft) Recent Development
13.11 Evolve IP
10.11.1 Evolve IP Company Details
10.11.2 Evolve IP Business Overview and Its Total Revenue
10.11.3 Evolve IP Contact Center as a Service Introduction
10.11.4 Evolve IP Revenue in Contact Center as a Service Business (2015-2020)
10.11.5 Evolve IP Recent Development
13.12 Nuance
10.12.1 Nuance Company Details
10.12.2 Nuance Business Overview and Its Total Revenue
10.12.3 Nuance Contact Center as a Service Introduction
10.12.4 Nuance Revenue in Contact Center as a Service Business (2015-2020)
10.12.5 Nuance Recent Development
13.13 Talkdesk
10.13.1 Talkdesk Company Details
10.13.2 Talkdesk Business Overview and Its Total Revenue
10.13.3 Talkdesk Contact Center as a Service Introduction
10.13.4 Talkdesk Revenue in Contact Center as a Service Business (2015-2020)
10.13.5 Talkdesk Recent Development
13.14 Genesys
10.14.1 Genesys Company Details
10.14.2 Genesys Business Overview and Its Total Revenue
10.14.3 Genesys Contact Center as a Service Introduction
10.14.4 Genesys Revenue in Contact Center as a Service Business (2015-2020)
10.14.5 Genesys Recent Development
13.15 NewVoiceMedia
10.15.1 NewVoiceMedia Company Details
10.15.2 NewVoiceMedia Business Overview and Its Total Revenue
10.15.3 NewVoiceMedia Contact Center as a Service Introduction
10.15.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2015-2020)
10.15.5 NewVoiceMedia Recent Development
13.16 Content Guru
10.16.1 Content Guru Company Details
10.16.2 Content Guru Business Overview and Its Total Revenue
10.16.3 Content Guru Contact Center as a Service Introduction
10.16.4 Content Guru Revenue in Contact Center as a Service Business (2015-2020)
10.16.5 Content Guru Recent Development
13.17 Puzzel (Intelecom)
10.17.1 Puzzel (Intelecom) Company Details
10.17.2 Puzzel (Intelecom) Business Overview and Its Total Revenue
10.17.3 Puzzel (Intelecom) Contact Center as a Service Introduction
10.17.4 Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2015-2020)
10.17.5 Puzzel (Intelecom) Recent Development
13.18 Orange Business
10.18.1 Orange Business Company Details
10.18.2 Orange Business Business Overview and Its Total Revenue
10.18.3 Orange Business Contact Center as a Service Introduction
10.18.4 Orange Business Revenue in Contact Center as a Service Business (2015-2020)
10.18.5 Orange Business Recent Development
13.19 Services
10.19.1 Services Company Details
10.19.2 Services Business Overview and Its Total Revenue
10.19.3 Services Contact Center as a Service Introduction
10.19.4 Services Revenue in Contact Center as a Service Business (2015-2020)
10.19.5 Services Recent Development
13.20 Capgemini
10.20.1 Capgemini Company Details
10.20.2 Capgemini Business Overview and Its Total Revenue
10.20.3 Capgemini Contact Center as a Service Introduction
10.20.4 Capgemini Revenue in Contact Center as a Service Business (2015-2020)
10.20.5 Capgemini Recent Development
13.21 BT
10.21.1 BT Company Details
10.21.2 BT Business Overview and Its Total Revenue
10.21.3 BT Contact Center as a Service Introduction
10.21.4 BT Revenue in Contact Center as a Service Business (2015-2020)
10.21.5 BT Recent Development
14 ANALYST'S VIEWPOINTS/CONCLUSIONS
15 APPENDIX
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Contact Center as a Service Revenue
1.4 Market Analysis by Type
1.4.1 Global Contact Center as a Service Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Onshore Outsourcing
1.4.3 Offshore Outsourcing
1.5 Market by Application
1.5.1 Global Contact Center as a Service Market Share by Application: 2020 VS 2026
1.5.2 Telecom & IT
1.5.3 BFSI
1.5.4 Healthcare & Life Sciences
1.5.5 Government & Public
1.5.6 Retail & Consumer Goods
1.5.7 Others
1.6 Coronavirus Disease 2019 (Covid-19): Contact Center as a Service Industry Impact
1.6.1 How the Covid-19 is Affecting the Contact Center as a Service Industry
1.6.1.1 Contact Center as a Service Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Contact Center as a Service Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Contact Center as a Service Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 GLOBAL GROWTH TRENDS BY REGIONS
2.1 Contact Center as a Service Market Perspective (2015-2026)
2.2 Contact Center as a Service Growth Trends by Regions
2.2.1 Contact Center as a Service Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Contact Center as a Service Historic Market Share by Regions (2015-2020)
2.2.3 Contact Center as a Service Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Contact Center as a Service Market Growth Strategy
2.3.6 Primary Interviews with Key Contact Center as a Service Players (Opinion Leaders)
3 COMPETITION LANDSCAPE BY KEY PLAYERS
3.1 Global Top Contact Center as a Service Players by Market Size
3.1.1 Global Top Contact Center as a Service Players by Revenue (2015-2020)
3.1.2 Global Contact Center as a Service Revenue Market Share by Players (2015-2020)
3.1.3 Global Contact Center as a Service Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Contact Center as a Service Market Concentration Ratio
3.2.1 Global Contact Center as a Service Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Contact Center as a Service Revenue in 2019
3.3 Contact Center as a Service Key Players Head office and Area Served
3.4 Key Players Contact Center as a Service Product Solution and Service
3.5 Date of Enter into Contact Center as a Service Market
3.6 Mergers & Acquisitions, Expansion Plans
4 BREAKDOWN DATA BY TYPE (2015-2026)
4.1 Global Contact Center as a Service Historic Market Size by Type (2015-2020)
4.2 Global Contact Center as a Service Forecasted Market Size by Type (2021-2026)
5 CONTACT CENTER AS A SERVICE BREAKDOWN DATA BY APPLICATION (2015-2026)
5.1 Global Contact Center as a Service Market Size by Application (2015-2020)
5.2 Global Contact Center as a Service Forecasted Market Size by Application (2021-2026)
6 NORTH AMERICA
6.1 North America Contact Center as a Service Market Size (2015-2020)
6.2 Contact Center as a Service Key Players in North America (2019-2020)
6.3 North America Contact Center as a Service Market Size by Type (2015-2020)
6.4 North America Contact Center as a Service Market Size by Application (2015-2020)
7 EUROPE
7.1 Europe Contact Center as a Service Market Size (2015-2020)
7.2 Contact Center as a Service Key Players in Europe (2019-2020)
7.3 Europe Contact Center as a Service Market Size by Type (2015-2020)
7.4 Europe Contact Center as a Service Market Size by Application (2015-2020)
8 CHINA
8.1 China Contact Center as a Service Market Size (2015-2020)
8.2 Contact Center as a Service Key Players in China (2019-2020)
8.3 China Contact Center as a Service Market Size by Type (2015-2020)
8.4 China Contact Center as a Service Market Size by Application (2015-2020)
9 JAPAN
9.1 Japan Contact Center as a Service Market Size (2015-2020)
9.2 Contact Center as a Service Key Players in Japan (2019-2020)
9.3 Japan Contact Center as a Service Market Size by Type (2015-2020)
9.4 Japan Contact Center as a Service Market Size by Application (2015-2020)
10 SOUTHEAST ASIA
10.1 Southeast Asia Contact Center as a Service Market Size (2015-2020)
10.2 Contact Center as a Service Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Contact Center as a Service Market Size by Type (2015-2020)
10.4 Southeast Asia Contact Center as a Service Market Size by Application (2015-2020)
11 INDIA
11.1 India Contact Center as a Service Market Size (2015-2020)
11.2 Contact Center as a Service Key Players in India (2019-2020)
11.3 India Contact Center as a Service Market Size by Type (2015-2020)
11.4 India Contact Center as a Service Market Size by Application (2015-2020)
12 CENTRAL & SOUTH AMERICA
12.1 Central & South America Contact Center as a Service Market Size (2015-2020)
12.2 Contact Center as a Service Key Players in Central & South America (2019-2020)
12.3 Central & South America Contact Center as a Service Market Size by Type (2015-2020)
12.4 Central & South America Contact Center as a Service Market Size by Application (2015-2020)
13 KEY PLAYERS PROFILES
13.1 Five9
13.1.1 Five9 Company Details
13.1.2 Five9 Business Overview and Its Total Revenue
13.1.3 Five9 Contact Center as a Service Introduction
13.1.4 Five9 Revenue in Contact Center as a Service Business (2015-2020))
13.1.5 Five9 Recent Development
13.2 inContact
13.2.1 inContact Company Details
13.2.2 inContact Business Overview and Its Total Revenue
13.2.3 inContact Contact Center as a Service Introduction
13.2.4 inContact Revenue in Contact Center as a Service Business (2015-2020)
13.2.5 inContact Recent Development
13.3 Talkdesk
13.3.1 Talkdesk Company Details
13.3.2 Talkdesk Business Overview and Its Total Revenue
13.3.3 Talkdesk Contact Center as a Service Introduction
13.3.4 Talkdesk Revenue in Contact Center as a Service Business (2015-2020)
13.3.5 Talkdesk Recent Development
13.4 Genesys
13.4.1 Genesys Company Details
13.4.2 Genesys Business Overview and Its Total Revenue
13.4.3 Genesys Contact Center as a Service Introduction
13.4.4 Genesys Revenue in Contact Center as a Service Business (2015-2020)
13.4.5 Genesys Recent Development
13.5 8x8
13.5.1 8x8 Company Details
13.5.2 8x8 Business Overview and Its Total Revenue
13.5.3 8x8 Contact Center as a Service Introduction
13.5.4 8x8 Revenue in Contact Center as a Service Business (2015-2020)
13.5.5 8x8 Recent Development
13.6 NewVoiceMedia
13.6.1 NewVoiceMedia Company Details
13.6.2 NewVoiceMedia Business Overview and Its Total Revenue
13.6.3 NewVoiceMedia Contact Center as a Service Introduction
13.6.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2015-2020)
13.6.5 NewVoiceMedia Recent Development
13.7 Serenova
13.7.1 Serenova Company Details
13.7.2 Serenova Business Overview and Its Total Revenue
13.7.3 Serenova Contact Center as a Service Introduction
13.7.4 Serenova Revenue in Contact Center as a Service Business (2015-2020)
13.7.5 Serenova Recent Development
13.8 Connect First
13.8.1 Connect First Company Details
13.8.2 Connect First Business Overview and Its Total Revenue
13.8.3 Connect First Contact Center as a Service Introduction
13.8.4 Connect First Revenue in Contact Center as a Service Business (2015-2020)
13.8.5 Connect First Recent Development
13.9 Noble Systems
13.9.1 Noble Systems Company Details
13.9.2 Noble Systems Business Overview and Its Total Revenue
13.9.3 Noble Systems Contact Center as a Service Introduction
13.9.4 Noble Systems Revenue in Contact Center as a Service Business (2015-2020)
13.9.5 Noble Systems Recent Development
13.10 Cisco (BroadSoft)
13.10.1 Cisco (BroadSoft) Company Details
13.10.2 Cisco (BroadSoft) Business Overview and Its Total Revenue
13.10.3 Cisco (BroadSoft) Contact Center as a Service Introduction
13.10.4 Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2015-2020)
13.10.5 Cisco (BroadSoft) Recent Development
13.11 Evolve IP
10.11.1 Evolve IP Company Details
10.11.2 Evolve IP Business Overview and Its Total Revenue
10.11.3 Evolve IP Contact Center as a Service Introduction
10.11.4 Evolve IP Revenue in Contact Center as a Service Business (2015-2020)
10.11.5 Evolve IP Recent Development
13.12 Nuance
10.12.1 Nuance Company Details
10.12.2 Nuance Business Overview and Its Total Revenue
10.12.3 Nuance Contact Center as a Service Introduction
10.12.4 Nuance Revenue in Contact Center as a Service Business (2015-2020)
10.12.5 Nuance Recent Development
13.13 Talkdesk
10.13.1 Talkdesk Company Details
10.13.2 Talkdesk Business Overview and Its Total Revenue
10.13.3 Talkdesk Contact Center as a Service Introduction
10.13.4 Talkdesk Revenue in Contact Center as a Service Business (2015-2020)
10.13.5 Talkdesk Recent Development
13.14 Genesys
10.14.1 Genesys Company Details
10.14.2 Genesys Business Overview and Its Total Revenue
10.14.3 Genesys Contact Center as a Service Introduction
10.14.4 Genesys Revenue in Contact Center as a Service Business (2015-2020)
10.14.5 Genesys Recent Development
13.15 NewVoiceMedia
10.15.1 NewVoiceMedia Company Details
10.15.2 NewVoiceMedia Business Overview and Its Total Revenue
10.15.3 NewVoiceMedia Contact Center as a Service Introduction
10.15.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2015-2020)
10.15.5 NewVoiceMedia Recent Development
13.16 Content Guru
10.16.1 Content Guru Company Details
10.16.2 Content Guru Business Overview and Its Total Revenue
10.16.3 Content Guru Contact Center as a Service Introduction
10.16.4 Content Guru Revenue in Contact Center as a Service Business (2015-2020)
10.16.5 Content Guru Recent Development
13.17 Puzzel (Intelecom)
10.17.1 Puzzel (Intelecom) Company Details
10.17.2 Puzzel (Intelecom) Business Overview and Its Total Revenue
10.17.3 Puzzel (Intelecom) Contact Center as a Service Introduction
10.17.4 Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2015-2020)
10.17.5 Puzzel (Intelecom) Recent Development
13.18 Orange Business
10.18.1 Orange Business Company Details
10.18.2 Orange Business Business Overview and Its Total Revenue
10.18.3 Orange Business Contact Center as a Service Introduction
10.18.4 Orange Business Revenue in Contact Center as a Service Business (2015-2020)
10.18.5 Orange Business Recent Development
13.19 Services
10.19.1 Services Company Details
10.19.2 Services Business Overview and Its Total Revenue
10.19.3 Services Contact Center as a Service Introduction
10.19.4 Services Revenue in Contact Center as a Service Business (2015-2020)
10.19.5 Services Recent Development
13.20 Capgemini
10.20.1 Capgemini Company Details
10.20.2 Capgemini Business Overview and Its Total Revenue
10.20.3 Capgemini Contact Center as a Service Introduction
10.20.4 Capgemini Revenue in Contact Center as a Service Business (2015-2020)
10.20.5 Capgemini Recent Development
13.21 BT
10.21.1 BT Company Details
10.21.2 BT Business Overview and Its Total Revenue
10.21.3 BT Contact Center as a Service Introduction
10.21.4 BT Revenue in Contact Center as a Service Business (2015-2020)
10.21.5 BT Recent Development
14 ANALYST'S VIEWPOINTS/CONCLUSIONS
15 APPENDIX
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
LIST OF TABLES
Table 1. Contact Center as a Service Key Market Segments
Table 2. Key Players Covered: Ranking by Contact Center as a Service Revenue
Table 3. Ranking of Global Top Contact Center as a Service Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Contact Center as a Service Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Onshore Outsourcing
Table 6. Key Players of Offshore Outsourcing
Table 7. COVID-19 Impact Global Market: (Four Contact Center as a Service Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Contact Center as a Service Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Contact Center as a Service Players to Combat Covid-19 Impact
Table 12. Global Contact Center as a Service Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Contact Center as a Service Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Contact Center as a Service Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Contact Center as a Service Market Share by Regions (2015-2020)
Table 16. Global Contact Center as a Service Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Contact Center as a Service Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Contact Center as a Service Market Growth Strategy
Table 22. Main Points Interviewed from Key Contact Center as a Service Players
Table 23. Global Contact Center as a Service Revenue by Players (2015-2020) (Million US$)
Table 24. Global Contact Center as a Service Market Share by Players (2015-2020)
Table 25. Global Top Contact Center as a Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center as a Service as of 2019)
Table 26. Global Contact Center as a Service by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Contact Center as a Service Product Solution and Service
Table 29. Date of Enter into Contact Center as a Service Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Contact Center as a Service Market Size by Type (2015-2020) (Million US$)
Table 32. Global Contact Center as a Service Market Size Share by Type (2015-2020)
Table 33. Global Contact Center as a Service Revenue Market Share by Type (2021-2026)
Table 34. Global Contact Center as a Service Market Size Share by Application (2015-2020)
Table 35. Global Contact Center as a Service Market Size by Application (2015-2020) (Million US$)
Table 36. Global Contact Center as a Service Market Size Share by Application (2021-2026)
Table 37. North America Key Players Contact Center as a Service Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Contact Center as a Service Market Share (2019-2020)
Table 39. North America Contact Center as a Service Market Size by Type (2015-2020) (Million US$)
Table 40. North America Contact Center as a Service Market Share by Type (2015-2020)
Table 41. North America Contact Center as a Service Market Size by Application (2015-2020) (Million US$)
Table 42. North America Contact Center as a Service Market Share by Application (2015-2020)
Table 43. Europe Key Players Contact Center as a Service Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Contact Center as a Service Market Share (2019-2020)
Table 45. Europe Contact Center as a Service Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Contact Center as a Service Market Share by Type (2015-2020)
Table 47. Europe Contact Center as a Service Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Contact Center as a Service Market Share by Application (2015-2020)
Table 49. China Key Players Contact Center as a Service Revenue (2019-2020) (Million US$)
Table 50. China Key Players Contact Center as a Service Market Share (2019-2020)
Table 51. China Contact Center as a Service Market Size by Type (2015-2020) (Million US$)
Table 52. China Contact Center as a Service Market Share by Type (2015-2020)
Table 53. China Contact Center as a Service Market Size by Application (2015-2020) (Million US$)
Table 54. China Contact Center as a Service Market Share by Application (2015-2020)
Table 55. Japan Key Players Contact Center as a Service Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Contact Center as a Service Market Share (2019-2020)
Table 57. Japan Contact Center as a Service Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Contact Center as a Service Market Share by Type (2015-2020)
Table 59. Japan Contact Center as a Service Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Contact Center as a Service Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Contact Center as a Service Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Contact Center as a Service Market Share (2019-2020)
Table 63. Southeast Asia Contact Center as a Service Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Contact Center as a Service Market Share by Type (2015-2020)
Table 65. Southeast Asia Contact Center as a Service Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Contact Center as a Service Market Share by Application (2015-2020)
Table 67. India Key Players Contact Center as a Service Revenue (2019-2020) (Million US$)
Table 68. India Key Players Contact Center as a Service Market Share (2019-2020)
Table 69. India Contact Center as a Service Market Size by Type (2015-2020) (Million US$)
Table 70. India Contact Center as a Service Market Share by Type (2015-2020)
Table 71. India Contact Center as a Service Market Size by Application (2015-2020) (Million US$)
Table 72. India Contact Center as a Service Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Contact Center as a Service Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Contact Center as a Service Market Share (2019-2020)
Table 75. Central & South America Contact Center as a Service Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Contact Center as a Service Market Share by Type (2015-2020)
Table 77. Central & South America Contact Center as a Service Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Contact Center as a Service Market Share by Application (2015-2020)
Table 79. Five9 Company Details
Table 80. Five9 Business Overview
Table 81. Five9 Product
Table 82. Five9 Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 83. Five9 Recent Development
Table 84. inContact Company Details
Table 85. inContact Business Overview
Table 86. inContact Product
Table 87. inContact Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 88. inContact Recent Development
Table 89. Talkdesk Company Details
Table 90. Talkdesk Business Overview
Table 91. Talkdesk Product
Table 92. Talkdesk Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 93. Talkdesk Recent Development
Table 94. Genesys Company Details
Table 95. Genesys Business Overview
Table 96. Genesys Product
Table 97. Genesys Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 98. Genesys Recent Development
Table 99. 8x8 Company Details
Table 100. 8x8 Business Overview
Table 101. 8x8 Product
Table 102. 8x8 Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 103. 8x8 Recent Development
Table 104. NewVoiceMedia Company Details
Table 105. NewVoiceMedia Business Overview
Table 106. NewVoiceMedia Product
Table 107. NewVoiceMedia Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 108. NewVoiceMedia Recent Development
Table 109. Serenova Company Details
Table 110. Serenova Business Overview
Table 111. Serenova Product
Table 112. Serenova Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 113. Serenova Recent Development
Table 114. Connect First Business Overview
Table 115. Connect First Product
Table 116. Connect First Company Details
Table 117. Connect First Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 118. Connect First Recent Development
Table 119. Noble Systems Company Details
Table 120. Noble Systems Business Overview
Table 121. Noble Systems Product
Table 122. Noble Systems Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 123. Noble Systems Recent Development
Table 124. Cisco (BroadSoft) Company Details
Table 125. Cisco (BroadSoft) Business Overview
Table 126. Cisco (BroadSoft) Product
Table 127. Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 128. Cisco (BroadSoft) Recent Development
Table 129. Evolve IP Company Details
Table 130. Evolve IP Business Overview
Table 131. Evolve IP Product
Table 132. Evolve IP Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 133. Evolve IP Recent Development
Table 134. Nuance Company Details
Table 135. Nuance Business Overview
Table 136. Nuance Product
Table 137. Nuance Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 138. Nuance Recent Development
Table 139. Talkdesk Company Details
Table 140. Talkdesk Business Overview
Table 141. Talkdesk Product
Table 142. Talkdesk Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 143. Talkdesk Recent Development
Table 144. Genesys Company Details
Table 145. Genesys Business Overview
Table 146. Genesys Product
Table 147. Genesys Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 148. Genesys Recent Development
Table 149. NewVoiceMedia Company Details
Table 150. NewVoiceMedia Business Overview
Table 151. NewVoiceMedia Product
Table 152. NewVoiceMedia Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 153. NewVoiceMedia Recent Development
Table 154. Content Guru Company Details
Table 155. Content Guru Business Overview
Table 156. Content Guru Product
Table 157. Content Guru Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 158. Content Guru Recent Development
Table 159. Puzzel (Intelecom) Company Details
Table 160. Puzzel (Intelecom) Business Overview
Table 161. Puzzel (Intelecom) Product
Table 162. Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 163. Puzzel (Intelecom) Recent Development
Table 164. Orange Business Company Details
Table 165. Orange Business Business Overview
Table 166. Orange Business Product
Table 167. Orange Business Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 168. Orange Business Recent Development
Table 169. Services Company Details
Table 170. Services Business Overview
Table 171. Services Product
Table 172. Services Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 173. Services Recent Development
Table 174. Capgemini Company Details
Table 175. Capgemini Business Overview
Table 176. Capgemini Product
Table 177. Capgemini Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 178. Capgemini Recent Development
Table 179. BT Company Details
Table 180. BT Business Overview
Table 181. BT Product
Table 182. BT Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 183. BT Recent Development
Table 184. Research Programs/Design for This Report
Table 185. Key Data Information from Secondary Sources
Table 186. Key Data Information from Primary Sources
Table 1. Contact Center as a Service Key Market Segments
Table 2. Key Players Covered: Ranking by Contact Center as a Service Revenue
Table 3. Ranking of Global Top Contact Center as a Service Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Contact Center as a Service Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Onshore Outsourcing
Table 6. Key Players of Offshore Outsourcing
Table 7. COVID-19 Impact Global Market: (Four Contact Center as a Service Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Contact Center as a Service Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Contact Center as a Service Players to Combat Covid-19 Impact
Table 12. Global Contact Center as a Service Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Contact Center as a Service Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Contact Center as a Service Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Contact Center as a Service Market Share by Regions (2015-2020)
Table 16. Global Contact Center as a Service Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Contact Center as a Service Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Contact Center as a Service Market Growth Strategy
Table 22. Main Points Interviewed from Key Contact Center as a Service Players
Table 23. Global Contact Center as a Service Revenue by Players (2015-2020) (Million US$)
Table 24. Global Contact Center as a Service Market Share by Players (2015-2020)
Table 25. Global Top Contact Center as a Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center as a Service as of 2019)
Table 26. Global Contact Center as a Service by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Contact Center as a Service Product Solution and Service
Table 29. Date of Enter into Contact Center as a Service Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Contact Center as a Service Market Size by Type (2015-2020) (Million US$)
Table 32. Global Contact Center as a Service Market Size Share by Type (2015-2020)
Table 33. Global Contact Center as a Service Revenue Market Share by Type (2021-2026)
Table 34. Global Contact Center as a Service Market Size Share by Application (2015-2020)
Table 35. Global Contact Center as a Service Market Size by Application (2015-2020) (Million US$)
Table 36. Global Contact Center as a Service Market Size Share by Application (2021-2026)
Table 37. North America Key Players Contact Center as a Service Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Contact Center as a Service Market Share (2019-2020)
Table 39. North America Contact Center as a Service Market Size by Type (2015-2020) (Million US$)
Table 40. North America Contact Center as a Service Market Share by Type (2015-2020)
Table 41. North America Contact Center as a Service Market Size by Application (2015-2020) (Million US$)
Table 42. North America Contact Center as a Service Market Share by Application (2015-2020)
Table 43. Europe Key Players Contact Center as a Service Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Contact Center as a Service Market Share (2019-2020)
Table 45. Europe Contact Center as a Service Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Contact Center as a Service Market Share by Type (2015-2020)
Table 47. Europe Contact Center as a Service Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Contact Center as a Service Market Share by Application (2015-2020)
Table 49. China Key Players Contact Center as a Service Revenue (2019-2020) (Million US$)
Table 50. China Key Players Contact Center as a Service Market Share (2019-2020)
Table 51. China Contact Center as a Service Market Size by Type (2015-2020) (Million US$)
Table 52. China Contact Center as a Service Market Share by Type (2015-2020)
Table 53. China Contact Center as a Service Market Size by Application (2015-2020) (Million US$)
Table 54. China Contact Center as a Service Market Share by Application (2015-2020)
Table 55. Japan Key Players Contact Center as a Service Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Contact Center as a Service Market Share (2019-2020)
Table 57. Japan Contact Center as a Service Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Contact Center as a Service Market Share by Type (2015-2020)
Table 59. Japan Contact Center as a Service Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Contact Center as a Service Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Contact Center as a Service Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Contact Center as a Service Market Share (2019-2020)
Table 63. Southeast Asia Contact Center as a Service Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Contact Center as a Service Market Share by Type (2015-2020)
Table 65. Southeast Asia Contact Center as a Service Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Contact Center as a Service Market Share by Application (2015-2020)
Table 67. India Key Players Contact Center as a Service Revenue (2019-2020) (Million US$)
Table 68. India Key Players Contact Center as a Service Market Share (2019-2020)
Table 69. India Contact Center as a Service Market Size by Type (2015-2020) (Million US$)
Table 70. India Contact Center as a Service Market Share by Type (2015-2020)
Table 71. India Contact Center as a Service Market Size by Application (2015-2020) (Million US$)
Table 72. India Contact Center as a Service Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Contact Center as a Service Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Contact Center as a Service Market Share (2019-2020)
Table 75. Central & South America Contact Center as a Service Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Contact Center as a Service Market Share by Type (2015-2020)
Table 77. Central & South America Contact Center as a Service Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Contact Center as a Service Market Share by Application (2015-2020)
Table 79. Five9 Company Details
Table 80. Five9 Business Overview
Table 81. Five9 Product
Table 82. Five9 Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 83. Five9 Recent Development
Table 84. inContact Company Details
Table 85. inContact Business Overview
Table 86. inContact Product
Table 87. inContact Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 88. inContact Recent Development
Table 89. Talkdesk Company Details
Table 90. Talkdesk Business Overview
Table 91. Talkdesk Product
Table 92. Talkdesk Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 93. Talkdesk Recent Development
Table 94. Genesys Company Details
Table 95. Genesys Business Overview
Table 96. Genesys Product
Table 97. Genesys Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 98. Genesys Recent Development
Table 99. 8x8 Company Details
Table 100. 8x8 Business Overview
Table 101. 8x8 Product
Table 102. 8x8 Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 103. 8x8 Recent Development
Table 104. NewVoiceMedia Company Details
Table 105. NewVoiceMedia Business Overview
Table 106. NewVoiceMedia Product
Table 107. NewVoiceMedia Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 108. NewVoiceMedia Recent Development
Table 109. Serenova Company Details
Table 110. Serenova Business Overview
Table 111. Serenova Product
Table 112. Serenova Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 113. Serenova Recent Development
Table 114. Connect First Business Overview
Table 115. Connect First Product
Table 116. Connect First Company Details
Table 117. Connect First Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 118. Connect First Recent Development
Table 119. Noble Systems Company Details
Table 120. Noble Systems Business Overview
Table 121. Noble Systems Product
Table 122. Noble Systems Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 123. Noble Systems Recent Development
Table 124. Cisco (BroadSoft) Company Details
Table 125. Cisco (BroadSoft) Business Overview
Table 126. Cisco (BroadSoft) Product
Table 127. Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 128. Cisco (BroadSoft) Recent Development
Table 129. Evolve IP Company Details
Table 130. Evolve IP Business Overview
Table 131. Evolve IP Product
Table 132. Evolve IP Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 133. Evolve IP Recent Development
Table 134. Nuance Company Details
Table 135. Nuance Business Overview
Table 136. Nuance Product
Table 137. Nuance Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 138. Nuance Recent Development
Table 139. Talkdesk Company Details
Table 140. Talkdesk Business Overview
Table 141. Talkdesk Product
Table 142. Talkdesk Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 143. Talkdesk Recent Development
Table 144. Genesys Company Details
Table 145. Genesys Business Overview
Table 146. Genesys Product
Table 147. Genesys Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 148. Genesys Recent Development
Table 149. NewVoiceMedia Company Details
Table 150. NewVoiceMedia Business Overview
Table 151. NewVoiceMedia Product
Table 152. NewVoiceMedia Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 153. NewVoiceMedia Recent Development
Table 154. Content Guru Company Details
Table 155. Content Guru Business Overview
Table 156. Content Guru Product
Table 157. Content Guru Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 158. Content Guru Recent Development
Table 159. Puzzel (Intelecom) Company Details
Table 160. Puzzel (Intelecom) Business Overview
Table 161. Puzzel (Intelecom) Product
Table 162. Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 163. Puzzel (Intelecom) Recent Development
Table 164. Orange Business Company Details
Table 165. Orange Business Business Overview
Table 166. Orange Business Product
Table 167. Orange Business Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 168. Orange Business Recent Development
Table 169. Services Company Details
Table 170. Services Business Overview
Table 171. Services Product
Table 172. Services Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 173. Services Recent Development
Table 174. Capgemini Company Details
Table 175. Capgemini Business Overview
Table 176. Capgemini Product
Table 177. Capgemini Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 178. Capgemini Recent Development
Table 179. BT Company Details
Table 180. BT Business Overview
Table 181. BT Product
Table 182. BT Revenue in Contact Center as a Service Business (2015-2020) (Million US$)
Table 183. BT Recent Development
Table 184. Research Programs/Design for This Report
Table 185. Key Data Information from Secondary Sources
Table 186. Key Data Information from Primary Sources
LIST OF FIGURES
Figure 1. Global Contact Center as a Service Market Share by Type: 2020 VS 2026
Figure 2. Onshore Outsourcing Features
Figure 3. Offshore Outsourcing Features
Figure 4. Global Contact Center as a Service Market Share by Application: 2020 VS 2026
Figure 5. Telecom & IT Case Studies
Figure 6. BFSI Case Studies
Figure 7. Healthcare & Life Sciences Case Studies
Figure 8. Government & Public Case Studies
Figure 9. Retail & Consumer Goods Case Studies
Figure 10. Others Case Studies
Figure 11. Contact Center as a Service Report Years Considered
Figure 12. Global Contact Center as a Service Market Size YoY Growth 2015-2026 (US$ Million)
Figure 13. Global Contact Center as a Service Market Share by Regions: 2020 VS 2026
Figure 14. Global Contact Center as a Service Market Share by Regions (2021-2026)
Figure 15. Porter's Five Forces Analysis
Figure 16. Global Contact Center as a Service Market Share by Players in 2019
Figure 17. Global Top Contact Center as a Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center as a Service as of 2019
Figure 18. The Top 10 and 5 Players Market Share by Contact Center as a Service Revenue in 2019
Figure 19. North America Contact Center as a Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. Europe Contact Center as a Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. China Contact Center as a Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Japan Contact Center as a Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Southeast Asia Contact Center as a Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. India Contact Center as a Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. Central & South America Contact Center as a Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 26. Five9 Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. Five9 Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 28. inContact Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. inContact Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 30. Talkdesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 32. Genesys Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. Genesys Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 34. 8x8 Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. 8x8 Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 36. NewVoiceMedia Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 38. Serenova Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. Serenova Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 40. Connect First Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. Connect First Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 42. Noble Systems Total Revenue (US$ Million): 2019 Compared with 2018
Figure 43. Noble Systems Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 44. Cisco (BroadSoft) Total Revenue (US$ Million): 2019 Compared with 2018
Figure 45. Cisco (BroadSoft) Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 46. Evolve IP Total Revenue (US$ Million): 2019 Compared with 2018
Figure 47. Evolve IP Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 48. Nuance Total Revenue (US$ Million): 2019 Compared with 2018
Figure 49. Nuance Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 50. Talkdesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 51. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 52. Genesys Total Revenue (US$ Million): 2019 Compared with 2018
Figure 53. Genesys Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 54. NewVoiceMedia Total Revenue (US$ Million): 2019 Compared with 2018
Figure 55. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 56. Content Guru Total Revenue (US$ Million): 2019 Compared with 2018
Figure 57. Content Guru Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 58. Puzzel (Intelecom) Total Revenue (US$ Million): 2019 Compared with 2018
Figure 59. Puzzel (Intelecom) Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 60. Orange Business Total Revenue (US$ Million): 2019 Compared with 2018
Figure 61. Orange Business Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 62. Services Total Revenue (US$ Million): 2019 Compared with 2018
Figure 63. Services Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 64. Capgemini Total Revenue (US$ Million): 2019 Compared with 2018
Figure 65. Capgemini Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 66. Bottom-up and Top-down Approaches for This Report
Figure 67. Data Triangulation
Figure 68. Key Executives Interviewed
Figure 1. Global Contact Center as a Service Market Share by Type: 2020 VS 2026
Figure 2. Onshore Outsourcing Features
Figure 3. Offshore Outsourcing Features
Figure 4. Global Contact Center as a Service Market Share by Application: 2020 VS 2026
Figure 5. Telecom & IT Case Studies
Figure 6. BFSI Case Studies
Figure 7. Healthcare & Life Sciences Case Studies
Figure 8. Government & Public Case Studies
Figure 9. Retail & Consumer Goods Case Studies
Figure 10. Others Case Studies
Figure 11. Contact Center as a Service Report Years Considered
Figure 12. Global Contact Center as a Service Market Size YoY Growth 2015-2026 (US$ Million)
Figure 13. Global Contact Center as a Service Market Share by Regions: 2020 VS 2026
Figure 14. Global Contact Center as a Service Market Share by Regions (2021-2026)
Figure 15. Porter's Five Forces Analysis
Figure 16. Global Contact Center as a Service Market Share by Players in 2019
Figure 17. Global Top Contact Center as a Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center as a Service as of 2019
Figure 18. The Top 10 and 5 Players Market Share by Contact Center as a Service Revenue in 2019
Figure 19. North America Contact Center as a Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. Europe Contact Center as a Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. China Contact Center as a Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Japan Contact Center as a Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Southeast Asia Contact Center as a Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. India Contact Center as a Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. Central & South America Contact Center as a Service Market Size YoY Growth (2015-2020) (Million US$)
Figure 26. Five9 Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. Five9 Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 28. inContact Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. inContact Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 30. Talkdesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 32. Genesys Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. Genesys Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 34. 8x8 Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. 8x8 Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 36. NewVoiceMedia Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 38. Serenova Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. Serenova Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 40. Connect First Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. Connect First Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 42. Noble Systems Total Revenue (US$ Million): 2019 Compared with 2018
Figure 43. Noble Systems Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 44. Cisco (BroadSoft) Total Revenue (US$ Million): 2019 Compared with 2018
Figure 45. Cisco (BroadSoft) Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 46. Evolve IP Total Revenue (US$ Million): 2019 Compared with 2018
Figure 47. Evolve IP Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 48. Nuance Total Revenue (US$ Million): 2019 Compared with 2018
Figure 49. Nuance Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 50. Talkdesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 51. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 52. Genesys Total Revenue (US$ Million): 2019 Compared with 2018
Figure 53. Genesys Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 54. NewVoiceMedia Total Revenue (US$ Million): 2019 Compared with 2018
Figure 55. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 56. Content Guru Total Revenue (US$ Million): 2019 Compared with 2018
Figure 57. Content Guru Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 58. Puzzel (Intelecom) Total Revenue (US$ Million): 2019 Compared with 2018
Figure 59. Puzzel (Intelecom) Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 60. Orange Business Total Revenue (US$ Million): 2019 Compared with 2018
Figure 61. Orange Business Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 62. Services Total Revenue (US$ Million): 2019 Compared with 2018
Figure 63. Services Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 64. Capgemini Total Revenue (US$ Million): 2019 Compared with 2018
Figure 65. Capgemini Revenue Growth Rate in Contact Center as a Service Business (2015-2020)
Figure 66. Bottom-up and Top-down Approaches for This Report
Figure 67. Data Triangulation
Figure 68. Key Executives Interviewed
