COVID-19 Impact on Global Cloud Based ITSM Market Size, Status and Forecast 2020-2026

September 2020 | 99 pages | ID: C165CE013DF9EN
QYResearch

Abstracts

This report focuses on the global Cloud Based ITSM status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Cloud Based ITSM development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study

• Freshdesk
• Samanage
• Serena Software
• Cloudhealth Technologies
• Landesk Software
• Zoho Corporation
• Sysaid Technologies

Market segment by Type, the product can be split into

• Operations & Performance Management
• Service Portfolio Management
• Configuration & Change Management
• Dashboard Analysis & Management
• Other

Market segment by Application, split into

• Government
• BFSI
• IT & Telecom
• Energy & Utilities
• Healthcare
• Other

Market segment by Regions/Countries, this report covers

• North America
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America

The study objectives of this report are:

• To analyze global Cloud Based ITSM status, future forecast, growth opportunity, key market and key players.
• To present the Cloud Based ITSM development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Cloud Based ITSM are as follows:

• History Year: 2015-2019
• Base Year: 2019
• Estimated Year: 2020
• Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Contents

1 REPORT OVERVIEW

1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Cloud Based ITSM Revenue
1.4 Market Analysis by Type
  1.4.1 Global Cloud Based ITSM Market Size Growth Rate by Type: 2020 VS 2026
  1.4.2 Operations & Performance Management
  1.4.3 Service Portfolio Management
  1.4.4 Configuration & Change Management
  1.4.5 Dashboard Analysis & Management
  1.4.6 Other
1.5 Market by Application
  1.5.1 Global Cloud Based ITSM Market Share by Application: 2020 VS 2026
  1.5.2 Government
  1.5.3 BFSI
  1.5.4 IT & Telecom
  1.5.5 Energy & Utilities
  1.5.6 Healthcare
  1.5.7 Other
1.6 Coronavirus Disease 2019 (Covid-19): Cloud Based ITSM Industry Impact
  1.6.1 How the Covid-19 is Affecting the Cloud Based ITSM Industry
    1.6.1.1 Cloud Based ITSM Business Impact Assessment - Covid-19
    1.6.1.2 Supply Chain Challenges
    1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
  1.6.2 Market Trends and Cloud Based ITSM Potential Opportunities in the COVID-19 Landscape
  1.6.3 Measures / Proposal against Covid-19
    1.6.3.1 Government Measures to Combat Covid-19 Impact
    1.6.3.2 Proposal for Cloud Based ITSM Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered

2 GLOBAL GROWTH TRENDS BY REGIONS

2.1 Cloud Based ITSM Market Perspective (2015-2026)
2.2 Cloud Based ITSM Growth Trends by Regions
  2.2.1 Cloud Based ITSM Market Size by Regions: 2015 VS 2020 VS 2026
  2.2.2 Cloud Based ITSM Historic Market Share by Regions (2015-2020)
  2.2.3 Cloud Based ITSM Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
  2.3.1 Market Top Trends
  2.3.2 Market Drivers
  2.3.3 Market Challenges
  2.3.4 Porter’s Five Forces Analysis
  2.3.5 Cloud Based ITSM Market Growth Strategy
  2.3.6 Primary Interviews with Key Cloud Based ITSM Players (Opinion Leaders)

3 COMPETITION LANDSCAPE BY KEY PLAYERS

3.1 Global Top Cloud Based ITSM Players by Market Size
  3.1.1 Global Top Cloud Based ITSM Players by Revenue (2015-2020)
  3.1.2 Global Cloud Based ITSM Revenue Market Share by Players (2015-2020)
  3.1.3 Global Cloud Based ITSM Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Cloud Based ITSM Market Concentration Ratio
  3.2.1 Global Cloud Based ITSM Market Concentration Ratio (CR5 and HHI)
  3.2.2 Global Top 10 and Top 5 Companies by Cloud Based ITSM Revenue in 2019
3.3 Cloud Based ITSM Key Players Head office and Area Served
3.4 Key Players Cloud Based ITSM Product Solution and Service
3.5 Date of Enter into Cloud Based ITSM Market
3.6 Mergers & Acquisitions, Expansion Plans

4 BREAKDOWN DATA BY TYPE (2015-2026)

4.1 Global Cloud Based ITSM Historic Market Size by Type (2015-2020)
4.2 Global Cloud Based ITSM Forecasted Market Size by Type (2021-2026)

5 CLOUD BASED ITSM BREAKDOWN DATA BY APPLICATION (2015-2026)

5.1 Global Cloud Based ITSM Market Size by Application (2015-2020)
5.2 Global Cloud Based ITSM Forecasted Market Size by Application (2021-2026)

6 NORTH AMERICA

6.1 North America Cloud Based ITSM Market Size (2015-2020)
6.2 Cloud Based ITSM Key Players in North America (2019-2020)
6.3 North America Cloud Based ITSM Market Size by Type (2015-2020)
6.4 North America Cloud Based ITSM Market Size by Application (2015-2020)

7 EUROPE

7.1 Europe Cloud Based ITSM Market Size (2015-2020)
7.2 Cloud Based ITSM Key Players in Europe (2019-2020)
7.3 Europe Cloud Based ITSM Market Size by Type (2015-2020)
7.4 Europe Cloud Based ITSM Market Size by Application (2015-2020)

8 CHINA

8.1 China Cloud Based ITSM Market Size (2015-2020)
8.2 Cloud Based ITSM Key Players in China (2019-2020)
8.3 China Cloud Based ITSM Market Size by Type (2015-2020)
8.4 China Cloud Based ITSM Market Size by Application (2015-2020)

9 JAPAN

9.1 Japan Cloud Based ITSM Market Size (2015-2020)
9.2 Cloud Based ITSM Key Players in Japan (2019-2020)
9.3 Japan Cloud Based ITSM Market Size by Type (2015-2020)
9.4 Japan Cloud Based ITSM Market Size by Application (2015-2020)

10 SOUTHEAST ASIA

10.1 Southeast Asia Cloud Based ITSM Market Size (2015-2020)
10.2 Cloud Based ITSM Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Cloud Based ITSM Market Size by Type (2015-2020)
10.4 Southeast Asia Cloud Based ITSM Market Size by Application (2015-2020)

11 INDIA

11.1 India Cloud Based ITSM Market Size (2015-2020)
11.2 Cloud Based ITSM Key Players in India (2019-2020)
11.3 India Cloud Based ITSM Market Size by Type (2015-2020)
11.4 India Cloud Based ITSM Market Size by Application (2015-2020)

12 CENTRAL & SOUTH AMERICA

12.1 Central & South America Cloud Based ITSM Market Size (2015-2020)
12.2 Cloud Based ITSM Key Players in Central & South America (2019-2020)
12.3 Central & South America Cloud Based ITSM Market Size by Type (2015-2020)
12.4 Central & South America Cloud Based ITSM Market Size by Application (2015-2020)

13 KEY PLAYERS PROFILES

13.1 Freshdesk
  13.1.1 Freshdesk Company Details
  13.1.2 Freshdesk Business Overview and Its Total Revenue
  13.1.3 Freshdesk Cloud Based ITSM Introduction
  13.1.4 Freshdesk Revenue in Cloud Based ITSM Business (2015-2020))
  13.1.5 Freshdesk Recent Development
13.2 Samanage
  13.2.1 Samanage Company Details
  13.2.2 Samanage Business Overview and Its Total Revenue
  13.2.3 Samanage Cloud Based ITSM Introduction
  13.2.4 Samanage Revenue in Cloud Based ITSM Business (2015-2020)
  13.2.5 Samanage Recent Development
13.3 Serena Software
  13.3.1 Serena Software Company Details
  13.3.2 Serena Software Business Overview and Its Total Revenue
  13.3.3 Serena Software Cloud Based ITSM Introduction
  13.3.4 Serena Software Revenue in Cloud Based ITSM Business (2015-2020)
  13.3.5 Serena Software Recent Development
13.4 Cloudhealth Technologies
  13.4.1 Cloudhealth Technologies Company Details
  13.4.2 Cloudhealth Technologies Business Overview and Its Total Revenue
  13.4.3 Cloudhealth Technologies Cloud Based ITSM Introduction
  13.4.4 Cloudhealth Technologies Revenue in Cloud Based ITSM Business (2015-2020)
  13.4.5 Cloudhealth Technologies Recent Development
13.5 Landesk Software
  13.5.1 Landesk Software Company Details
  13.5.2 Landesk Software Business Overview and Its Total Revenue
  13.5.3 Landesk Software Cloud Based ITSM Introduction
  13.5.4 Landesk Software Revenue in Cloud Based ITSM Business (2015-2020)
  13.5.5 Landesk Software Recent Development
13.6 Zoho Corporation
  13.6.1 Zoho Corporation Company Details
  13.6.2 Zoho Corporation Business Overview and Its Total Revenue
  13.6.3 Zoho Corporation Cloud Based ITSM Introduction
  13.6.4 Zoho Corporation Revenue in Cloud Based ITSM Business (2015-2020)
  13.6.5 Zoho Corporation Recent Development
13.7 Sysaid Technologies
  13.7.1 Sysaid Technologies Company Details
  13.7.2 Sysaid Technologies Business Overview and Its Total Revenue
  13.7.3 Sysaid Technologies Cloud Based ITSM Introduction
  13.7.4 Sysaid Technologies Revenue in Cloud Based ITSM Business (2015-2020)
  13.7.5 Sysaid Technologies Recent Development

14 ANALYST'S VIEWPOINTS/CONCLUSIONS

15 APPENDIX

15.1 Research Methodology
  15.1.1 Methodology/Research Approach
  15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details

List Of Tables

LIST OF TABLES

Table 1. Cloud Based ITSM Key Market Segments
Table 2. Key Players Covered: Ranking by Cloud Based ITSM Revenue
Table 3. Ranking of Global Top Cloud Based ITSM Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Cloud Based ITSM Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Operations & Performance Management
Table 6. Key Players of Service Portfolio Management
Table 7. Key Players of Configuration & Change Management
Table 8. Key Players of Dashboard Analysis & Management
Table 9. Key Players of Other
Table 10. COVID-19 Impact Global Market: (Four Cloud Based ITSM Market Size Forecast Scenarios)
Table 11. Opportunities and Trends for Cloud Based ITSM Players in the COVID-19 Landscape
Table 12. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 13. Key Regions/Countries Measures against Covid-19 Impact
Table 14. Proposal for Cloud Based ITSM Players to Combat Covid-19 Impact
Table 15. Global Cloud Based ITSM Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 16. Global Cloud Based ITSM Market Size by Regions (US$ Million): 2020 VS 2026
Table 17. Global Cloud Based ITSM Market Size by Regions (2015-2020) (US$ Million)
Table 18. Global Cloud Based ITSM Market Share by Regions (2015-2020)
Table 19. Global Cloud Based ITSM Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 20. Global Cloud Based ITSM Market Share by Regions (2021-2026)
Table 21. Market Top Trends
Table 22. Key Drivers: Impact Analysis
Table 23. Key Challenges
Table 24. Cloud Based ITSM Market Growth Strategy
Table 25. Main Points Interviewed from Key Cloud Based ITSM Players
Table 26. Global Cloud Based ITSM Revenue by Players (2015-2020) (Million US$)
Table 27. Global Cloud Based ITSM Market Share by Players (2015-2020)
Table 28. Global Top Cloud Based ITSM Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Cloud Based ITSM as of 2019)
Table 29. Global Cloud Based ITSM by Players Market Concentration Ratio (CR5 and HHI)
Table 30. Key Players Headquarters and Area Served
Table 31. Key Players Cloud Based ITSM Product Solution and Service
Table 32. Date of Enter into Cloud Based ITSM Market
Table 33. Mergers & Acquisitions, Expansion Plans
Table 34. Global Cloud Based ITSM Market Size by Type (2015-2020) (Million US$)
Table 35. Global Cloud Based ITSM Market Size Share by Type (2015-2020)
Table 36. Global Cloud Based ITSM Revenue Market Share by Type (2021-2026)
Table 37. Global Cloud Based ITSM Market Size Share by Application (2015-2020)
Table 38. Global Cloud Based ITSM Market Size by Application (2015-2020) (Million US$)
Table 39. Global Cloud Based ITSM Market Size Share by Application (2021-2026)
Table 40. North America Key Players Cloud Based ITSM Revenue (2019-2020) (Million US$)
Table 41. North America Key Players Cloud Based ITSM Market Share (2019-2020)
Table 42. North America Cloud Based ITSM Market Size by Type (2015-2020) (Million US$)
Table 43. North America Cloud Based ITSM Market Share by Type (2015-2020)
Table 44. North America Cloud Based ITSM Market Size by Application (2015-2020) (Million US$)
Table 45. North America Cloud Based ITSM Market Share by Application (2015-2020)
Table 46. Europe Key Players Cloud Based ITSM Revenue (2019-2020) (Million US$)
Table 47. Europe Key Players Cloud Based ITSM Market Share (2019-2020)
Table 48. Europe Cloud Based ITSM Market Size by Type (2015-2020) (Million US$)
Table 49. Europe Cloud Based ITSM Market Share by Type (2015-2020)
Table 50. Europe Cloud Based ITSM Market Size by Application (2015-2020) (Million US$)
Table 51. Europe Cloud Based ITSM Market Share by Application (2015-2020)
Table 52. China Key Players Cloud Based ITSM Revenue (2019-2020) (Million US$)
Table 53. China Key Players Cloud Based ITSM Market Share (2019-2020)
Table 54. China Cloud Based ITSM Market Size by Type (2015-2020) (Million US$)
Table 55. China Cloud Based ITSM Market Share by Type (2015-2020)
Table 56. China Cloud Based ITSM Market Size by Application (2015-2020) (Million US$)
Table 57. China Cloud Based ITSM Market Share by Application (2015-2020)
Table 58. Japan Key Players Cloud Based ITSM Revenue (2019-2020) (Million US$)
Table 59. Japan Key Players Cloud Based ITSM Market Share (2019-2020)
Table 60. Japan Cloud Based ITSM Market Size by Type (2015-2020) (Million US$)
Table 61. Japan Cloud Based ITSM Market Share by Type (2015-2020)
Table 62. Japan Cloud Based ITSM Market Size by Application (2015-2020) (Million US$)
Table 63. Japan Cloud Based ITSM Market Share by Application (2015-2020)
Table 64. Southeast Asia Key Players Cloud Based ITSM Revenue (2019-2020) (Million US$)
Table 65. Southeast Asia Key Players Cloud Based ITSM Market Share (2019-2020)
Table 66. Southeast Asia Cloud Based ITSM Market Size by Type (2015-2020) (Million US$)
Table 67. Southeast Asia Cloud Based ITSM Market Share by Type (2015-2020)
Table 68. Southeast Asia Cloud Based ITSM Market Size by Application (2015-2020) (Million US$)
Table 69. Southeast Asia Cloud Based ITSM Market Share by Application (2015-2020)
Table 70. India Key Players Cloud Based ITSM Revenue (2019-2020) (Million US$)
Table 71. India Key Players Cloud Based ITSM Market Share (2019-2020)
Table 72. India Cloud Based ITSM Market Size by Type (2015-2020) (Million US$)
Table 73. India Cloud Based ITSM Market Share by Type (2015-2020)
Table 74. India Cloud Based ITSM Market Size by Application (2015-2020) (Million US$)
Table 75. India Cloud Based ITSM Market Share by Application (2015-2020)
Table 76. Central & South America Key Players Cloud Based ITSM Revenue (2019-2020) (Million US$)
Table 77. Central & South America Key Players Cloud Based ITSM Market Share (2019-2020)
Table 78. Central & South America Cloud Based ITSM Market Size by Type (2015-2020) (Million US$)
Table 79. Central & South America Cloud Based ITSM Market Share by Type (2015-2020)
Table 80. Central & South America Cloud Based ITSM Market Size by Application (2015-2020) (Million US$)
Table 81. Central & South America Cloud Based ITSM Market Share by Application (2015-2020)
Table 82. Freshdesk Company Details
Table 83. Freshdesk Business Overview
Table 84. Freshdesk Product
Table 85. Freshdesk Revenue in Cloud Based ITSM Business (2015-2020) (Million US$)
Table 86. Freshdesk Recent Development
Table 87. Samanage Company Details
Table 88. Samanage Business Overview
Table 89. Samanage Product
Table 90. Samanage Revenue in Cloud Based ITSM Business (2015-2020) (Million US$)
Table 91. Samanage Recent Development
Table 92. Serena Software Company Details
Table 93. Serena Software Business Overview
Table 94. Serena Software Product
Table 95. Serena Software Revenue in Cloud Based ITSM Business (2015-2020) (Million US$)
Table 96. Serena Software Recent Development
Table 97. Cloudhealth Technologies Company Details
Table 98. Cloudhealth Technologies Business Overview
Table 99. Cloudhealth Technologies Product
Table 100. Cloudhealth Technologies Revenue in Cloud Based ITSM Business (2015-2020) (Million US$)
Table 101. Cloudhealth Technologies Recent Development
Table 102. Landesk Software Company Details
Table 103. Landesk Software Business Overview
Table 104. Landesk Software Product
Table 105. Landesk Software Revenue in Cloud Based ITSM Business (2015-2020) (Million US$)
Table 106. Landesk Software Recent Development
Table 107. Zoho Corporation Company Details
Table 108. Zoho Corporation Business Overview
Table 109. Zoho Corporation Product
Table 110. Zoho Corporation Revenue in Cloud Based ITSM Business (2015-2020) (Million US$)
Table 111. Zoho Corporation Recent Development
Table 112. Sysaid Technologies Company Details
Table 113. Sysaid Technologies Business Overview
Table 114. Sysaid Technologies Product
Table 115. Sysaid Technologies Revenue in Cloud Based ITSM Business (2015-2020) (Million US$)
Table 116. Sysaid Technologies Recent Development
Table 117. Research Programs/Design for This Report
Table 118. Key Data Information from Secondary Sources
Table 119. Key Data Information from Primary Sources

List Of Figures

LIST OF FIGURES

Figure 1. Global Cloud Based ITSM Market Share by Type: 2020 VS 2026
Figure 2. Operations & Performance Management Features
Figure 3. Service Portfolio Management Features
Figure 4. Configuration & Change Management Features
Figure 5. Dashboard Analysis & Management Features
Figure 6. Other Features
Figure 7. Global Cloud Based ITSM Market Share by Application: 2020 VS 2026
Figure 8. Government Case Studies
Figure 9. BFSI Case Studies
Figure 10. IT & Telecom Case Studies
Figure 11. Energy & Utilities Case Studies
Figure 12. Healthcare Case Studies
Figure 13. Other Case Studies
Figure 14. Cloud Based ITSM Report Years Considered
Figure 15. Global Cloud Based ITSM Market Size YoY Growth 2015-2026 (US$ Million)
Figure 16. Global Cloud Based ITSM Market Share by Regions: 2020 VS 2026
Figure 17. Global Cloud Based ITSM Market Share by Regions (2021-2026)
Figure 18. Porter's Five Forces Analysis
Figure 19. Global Cloud Based ITSM Market Share by Players in 2019
Figure 20. Global Top Cloud Based ITSM Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Cloud Based ITSM as of 2019
Figure 21. The Top 10 and 5 Players Market Share by Cloud Based ITSM Revenue in 2019
Figure 22. North America Cloud Based ITSM Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Europe Cloud Based ITSM Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. China Cloud Based ITSM Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. Japan Cloud Based ITSM Market Size YoY Growth (2015-2020) (Million US$)
Figure 26. Southeast Asia Cloud Based ITSM Market Size YoY Growth (2015-2020) (Million US$)
Figure 27. India Cloud Based ITSM Market Size YoY Growth (2015-2020) (Million US$)
Figure 28. Central & South America Cloud Based ITSM Market Size YoY Growth (2015-2020) (Million US$)
Figure 29. Freshdesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 30. Freshdesk Revenue Growth Rate in Cloud Based ITSM Business (2015-2020)
Figure 31. Samanage Total Revenue (US$ Million): 2019 Compared with 2018
Figure 32. Samanage Revenue Growth Rate in Cloud Based ITSM Business (2015-2020)
Figure 33. Serena Software Total Revenue (US$ Million): 2019 Compared with 2018
Figure 34. Serena Software Revenue Growth Rate in Cloud Based ITSM Business (2015-2020)
Figure 35. Cloudhealth Technologies Total Revenue (US$ Million): 2019 Compared with 2018
Figure 36. Cloudhealth Technologies Revenue Growth Rate in Cloud Based ITSM Business (2015-2020)
Figure 37. Landesk Software Total Revenue (US$ Million): 2019 Compared with 2018
Figure 38. Landesk Software Revenue Growth Rate in Cloud Based ITSM Business (2015-2020)
Figure 39. Zoho Corporation Total Revenue (US$ Million): 2019 Compared with 2018
Figure 40. Zoho Corporation Revenue Growth Rate in Cloud Based ITSM Business (2015-2020)
Figure 41. Sysaid Technologies Total Revenue (US$ Million): 2019 Compared with 2018
Figure 42. Sysaid Technologies Revenue Growth Rate in Cloud Based ITSM Business (2015-2020)
Figure 43. Bottom-up and Top-down Approaches for This Report
Figure 44. Data Triangulation
Figure 45. Key Executives Interviewed