COVID-19 Impact on Global Cloud-Based Contact Centers Market Size, Status and Forecast 2020-2026

September 2020 | 134 pages | ID: C09817CD1B4AEN
QYResearch

Abstracts

This report focuses on the global Cloud-Based Contact Centers status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Cloud-Based Contact Centers development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study

• 8x8, Inc
• Five9, Inc
• Cisco Systems
• Genesys Telecommunications Laboratories
• Oracle
• Nice-Systems
• Newvoicemedia
• 3clogic
• Connect First
• Aspect Software
• Incontact
• Interactive Intelligence Group
• Broadsoft
• West Corporation
• Liveops Cloud
• Evolve IP
• Mitel Networks
• Ozonetel Systems

Market segment by Type, the product can be split into

• Automatic Call Distribution (ACD)
• Agent Performance Optimization (APO)
• Dialers
• Interactive Voice Response (IVR)
• Computer Telephony Integration (CTI)
• Other

Market segment by Application, split into

• BFSI
• IT and Telecom
• Retail
• Government and Public Sector
• Healthcare and Life Sciences
• Manufacturing
• Other

Market segment by Regions/Countries, this report covers

• North America
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America

The study objectives of this report are:

• To analyze global Cloud-Based Contact Centers status, future forecast, growth opportunity, key market and key players.
• To present the Cloud-Based Contact Centers development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Cloud-Based Contact Centers are as follows:

• History Year: 2015-2019
• Base Year: 2019
• Estimated Year: 2020
• Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Contents

1 REPORT OVERVIEW

1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Cloud-Based Contact Centers Revenue
1.4 Market Analysis by Type
  1.4.1 Global Cloud-Based Contact Centers Market Size Growth Rate by Type: 2020 VS 2026
  1.4.2 Automatic Call Distribution (ACD)
  1.4.3 Agent Performance Optimization (APO)
  1.4.4 Dialers
  1.4.5 Interactive Voice Response (IVR)
  1.4.6 Computer Telephony Integration (CTI)
  1.4.7 Other
1.5 Market by Application
  1.5.1 Global Cloud-Based Contact Centers Market Share by Application: 2020 VS 2026
  1.5.2 BFSI
  1.5.3 IT and Telecom
  1.5.4 Retail
  1.5.5 Government and Public Sector
  1.5.6 Healthcare and Life Sciences
  1.5.7 Manufacturing
  1.5.8 Other
1.6 Coronavirus Disease 2019 (Covid-19): Cloud-Based Contact Centers Industry Impact
  1.6.1 How the Covid-19 is Affecting the Cloud-Based Contact Centers Industry
    1.6.1.1 Cloud-Based Contact Centers Business Impact Assessment - Covid-19
    1.6.1.2 Supply Chain Challenges
    1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
  1.6.2 Market Trends and Cloud-Based Contact Centers Potential Opportunities in the COVID-19 Landscape
  1.6.3 Measures / Proposal against Covid-19
    1.6.3.1 Government Measures to Combat Covid-19 Impact
    1.6.3.2 Proposal for Cloud-Based Contact Centers Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered

2 GLOBAL GROWTH TRENDS BY REGIONS

2.1 Cloud-Based Contact Centers Market Perspective (2015-2026)
2.2 Cloud-Based Contact Centers Growth Trends by Regions
  2.2.1 Cloud-Based Contact Centers Market Size by Regions: 2015 VS 2020 VS 2026
  2.2.2 Cloud-Based Contact Centers Historic Market Share by Regions (2015-2020)
  2.2.3 Cloud-Based Contact Centers Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
  2.3.1 Market Top Trends
  2.3.2 Market Drivers
  2.3.3 Market Challenges
  2.3.4 Porter’s Five Forces Analysis
  2.3.5 Cloud-Based Contact Centers Market Growth Strategy
  2.3.6 Primary Interviews with Key Cloud-Based Contact Centers Players (Opinion Leaders)

3 COMPETITION LANDSCAPE BY KEY PLAYERS

3.1 Global Top Cloud-Based Contact Centers Players by Market Size
  3.1.1 Global Top Cloud-Based Contact Centers Players by Revenue (2015-2020)
  3.1.2 Global Cloud-Based Contact Centers Revenue Market Share by Players (2015-2020)
  3.1.3 Global Cloud-Based Contact Centers Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Cloud-Based Contact Centers Market Concentration Ratio
  3.2.1 Global Cloud-Based Contact Centers Market Concentration Ratio (CR5 and HHI)
  3.2.2 Global Top 10 and Top 5 Companies by Cloud-Based Contact Centers Revenue in 2019
3.3 Cloud-Based Contact Centers Key Players Head office and Area Served
3.4 Key Players Cloud-Based Contact Centers Product Solution and Service
3.5 Date of Enter into Cloud-Based Contact Centers Market
3.6 Mergers & Acquisitions, Expansion Plans

4 BREAKDOWN DATA BY TYPE (2015-2026)

4.1 Global Cloud-Based Contact Centers Historic Market Size by Type (2015-2020)
4.2 Global Cloud-Based Contact Centers Forecasted Market Size by Type (2021-2026)

5 CLOUD-BASED CONTACT CENTERS BREAKDOWN DATA BY APPLICATION (2015-2026)

5.1 Global Cloud-Based Contact Centers Market Size by Application (2015-2020)
5.2 Global Cloud-Based Contact Centers Forecasted Market Size by Application (2021-2026)

6 NORTH AMERICA

6.1 North America Cloud-Based Contact Centers Market Size (2015-2020)
6.2 Cloud-Based Contact Centers Key Players in North America (2019-2020)
6.3 North America Cloud-Based Contact Centers Market Size by Type (2015-2020)
6.4 North America Cloud-Based Contact Centers Market Size by Application (2015-2020)

7 EUROPE

7.1 Europe Cloud-Based Contact Centers Market Size (2015-2020)
7.2 Cloud-Based Contact Centers Key Players in Europe (2019-2020)
7.3 Europe Cloud-Based Contact Centers Market Size by Type (2015-2020)
7.4 Europe Cloud-Based Contact Centers Market Size by Application (2015-2020)

8 CHINA

8.1 China Cloud-Based Contact Centers Market Size (2015-2020)
8.2 Cloud-Based Contact Centers Key Players in China (2019-2020)
8.3 China Cloud-Based Contact Centers Market Size by Type (2015-2020)
8.4 China Cloud-Based Contact Centers Market Size by Application (2015-2020)

9 JAPAN

9.1 Japan Cloud-Based Contact Centers Market Size (2015-2020)
9.2 Cloud-Based Contact Centers Key Players in Japan (2019-2020)
9.3 Japan Cloud-Based Contact Centers Market Size by Type (2015-2020)
9.4 Japan Cloud-Based Contact Centers Market Size by Application (2015-2020)

10 SOUTHEAST ASIA

10.1 Southeast Asia Cloud-Based Contact Centers Market Size (2015-2020)
10.2 Cloud-Based Contact Centers Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Cloud-Based Contact Centers Market Size by Type (2015-2020)
10.4 Southeast Asia Cloud-Based Contact Centers Market Size by Application (2015-2020)

11 INDIA

11.1 India Cloud-Based Contact Centers Market Size (2015-2020)
11.2 Cloud-Based Contact Centers Key Players in India (2019-2020)
11.3 India Cloud-Based Contact Centers Market Size by Type (2015-2020)
11.4 India Cloud-Based Contact Centers Market Size by Application (2015-2020)

12 CENTRAL & SOUTH AMERICA

12.1 Central & South America Cloud-Based Contact Centers Market Size (2015-2020)
12.2 Cloud-Based Contact Centers Key Players in Central & South America (2019-2020)
12.3 Central & South America Cloud-Based Contact Centers Market Size by Type (2015-2020)
12.4 Central & South America Cloud-Based Contact Centers Market Size by Application (2015-2020)

13 KEY PLAYERS PROFILES

13.1 8x8, Inc
  13.1.1 8x8, Inc Company Details
  13.1.2 8x8, Inc Business Overview and Its Total Revenue
  13.1.3 8x8, Inc Cloud-Based Contact Centers Introduction
  13.1.4 8x8, Inc Revenue in Cloud-Based Contact Centers Business (2015-2020))
  13.1.5 8x8, Inc Recent Development
13.2 Five9, Inc
  13.2.1 Five9, Inc Company Details
  13.2.2 Five9, Inc Business Overview and Its Total Revenue
  13.2.3 Five9, Inc Cloud-Based Contact Centers Introduction
  13.2.4 Five9, Inc Revenue in Cloud-Based Contact Centers Business (2015-2020)
  13.2.5 Five9, Inc Recent Development
13.3 Cisco Systems
  13.3.1 Cisco Systems Company Details
  13.3.2 Cisco Systems Business Overview and Its Total Revenue
  13.3.3 Cisco Systems Cloud-Based Contact Centers Introduction
  13.3.4 Cisco Systems Revenue in Cloud-Based Contact Centers Business (2015-2020)
  13.3.5 Cisco Systems Recent Development
13.4 Genesys Telecommunications Laboratories
  13.4.1 Genesys Telecommunications Laboratories Company Details
  13.4.2 Genesys Telecommunications Laboratories Business Overview and Its Total Revenue
  13.4.3 Genesys Telecommunications Laboratories Cloud-Based Contact Centers Introduction
  13.4.4 Genesys Telecommunications Laboratories Revenue in Cloud-Based Contact Centers Business (2015-2020)
  13.4.5 Genesys Telecommunications Laboratories Recent Development
13.5 Oracle
  13.5.1 Oracle Company Details
  13.5.2 Oracle Business Overview and Its Total Revenue
  13.5.3 Oracle Cloud-Based Contact Centers Introduction
  13.5.4 Oracle Revenue in Cloud-Based Contact Centers Business (2015-2020)
  13.5.5 Oracle Recent Development
13.6 Nice-Systems
  13.6.1 Nice-Systems Company Details
  13.6.2 Nice-Systems Business Overview and Its Total Revenue
  13.6.3 Nice-Systems Cloud-Based Contact Centers Introduction
  13.6.4 Nice-Systems Revenue in Cloud-Based Contact Centers Business (2015-2020)
  13.6.5 Nice-Systems Recent Development
13.7 Newvoicemedia
  13.7.1 Newvoicemedia Company Details
  13.7.2 Newvoicemedia Business Overview and Its Total Revenue
  13.7.3 Newvoicemedia Cloud-Based Contact Centers Introduction
  13.7.4 Newvoicemedia Revenue in Cloud-Based Contact Centers Business (2015-2020)
  13.7.5 Newvoicemedia Recent Development
13.8 3clogic
  13.8.1 3clogic Company Details
  13.8.2 3clogic Business Overview and Its Total Revenue
  13.8.3 3clogic Cloud-Based Contact Centers Introduction
  13.8.4 3clogic Revenue in Cloud-Based Contact Centers Business (2015-2020)
  13.8.5 3clogic Recent Development
13.9 Connect First
  13.9.1 Connect First Company Details
  13.9.2 Connect First Business Overview and Its Total Revenue
  13.9.3 Connect First Cloud-Based Contact Centers Introduction
  13.9.4 Connect First Revenue in Cloud-Based Contact Centers Business (2015-2020)
  13.9.5 Connect First Recent Development
13.10 Aspect Software
  13.10.1 Aspect Software Company Details
  13.10.2 Aspect Software Business Overview and Its Total Revenue
  13.10.3 Aspect Software Cloud-Based Contact Centers Introduction
  13.10.4 Aspect Software Revenue in Cloud-Based Contact Centers Business (2015-2020)
  13.10.5 Aspect Software Recent Development
13.11 Incontact
  10.11.1 Incontact Company Details
  10.11.2 Incontact Business Overview and Its Total Revenue
  10.11.3 Incontact Cloud-Based Contact Centers Introduction
  10.11.4 Incontact Revenue in Cloud-Based Contact Centers Business (2015-2020)
  10.11.5 Incontact Recent Development
13.12 Interactive Intelligence Group
  10.12.1 Interactive Intelligence Group Company Details
  10.12.2 Interactive Intelligence Group Business Overview and Its Total Revenue
  10.12.3 Interactive Intelligence Group Cloud-Based Contact Centers Introduction
  10.12.4 Interactive Intelligence Group Revenue in Cloud-Based Contact Centers Business (2015-2020)
  10.12.5 Interactive Intelligence Group Recent Development
13.13 Broadsoft
  10.13.1 Broadsoft Company Details
  10.13.2 Broadsoft Business Overview and Its Total Revenue
  10.13.3 Broadsoft Cloud-Based Contact Centers Introduction
  10.13.4 Broadsoft Revenue in Cloud-Based Contact Centers Business (2015-2020)
  10.13.5 Broadsoft Recent Development
13.14 West Corporation
  10.14.1 West Corporation Company Details
  10.14.2 West Corporation Business Overview and Its Total Revenue
  10.14.3 West Corporation Cloud-Based Contact Centers Introduction
  10.14.4 West Corporation Revenue in Cloud-Based Contact Centers Business (2015-2020)
  10.14.5 West Corporation Recent Development
13.15 Liveops Cloud
  10.15.1 Liveops Cloud Company Details
  10.15.2 Liveops Cloud Business Overview and Its Total Revenue
  10.15.3 Liveops Cloud Cloud-Based Contact Centers Introduction
  10.15.4 Liveops Cloud Revenue in Cloud-Based Contact Centers Business (2015-2020)
  10.15.5 Liveops Cloud Recent Development
13.16 Evolve IP
  10.16.1 Evolve IP Company Details
  10.16.2 Evolve IP Business Overview and Its Total Revenue
  10.16.3 Evolve IP Cloud-Based Contact Centers Introduction
  10.16.4 Evolve IP Revenue in Cloud-Based Contact Centers Business (2015-2020)
  10.16.5 Evolve IP Recent Development
13.17 Mitel Networks
  10.17.1 Mitel Networks Company Details
  10.17.2 Mitel Networks Business Overview and Its Total Revenue
  10.17.3 Mitel Networks Cloud-Based Contact Centers Introduction
  10.17.4 Mitel Networks Revenue in Cloud-Based Contact Centers Business (2015-2020)
  10.17.5 Mitel Networks Recent Development
13.18 Ozonetel Systems
  10.18.1 Ozonetel Systems Company Details
  10.18.2 Ozonetel Systems Business Overview and Its Total Revenue
  10.18.3 Ozonetel Systems Cloud-Based Contact Centers Introduction
  10.18.4 Ozonetel Systems Revenue in Cloud-Based Contact Centers Business (2015-2020)
  10.18.5 Ozonetel Systems Recent Development

14 ANALYST'S VIEWPOINTS/CONCLUSIONS

15 APPENDIX

15.1 Research Methodology
  15.1.1 Methodology/Research Approach
  15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details

List Of Tables

LIST OF TABLES

Table 1. Cloud-Based Contact Centers Key Market Segments
Table 2. Key Players Covered: Ranking by Cloud-Based Contact Centers Revenue
Table 3. Ranking of Global Top Cloud-Based Contact Centers Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Cloud-Based Contact Centers Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Automatic Call Distribution (ACD)
Table 6. Key Players of Agent Performance Optimization (APO)
Table 7. Key Players of Dialers
Table 8. Key Players of Interactive Voice Response (IVR)
Table 9. Key Players of Computer Telephony Integration (CTI)
Table 10. Key Players of Other
Table 11. COVID-19 Impact Global Market: (Four Cloud-Based Contact Centers Market Size Forecast Scenarios)
Table 12. Opportunities and Trends for Cloud-Based Contact Centers Players in the COVID-19 Landscape
Table 13. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 14. Key Regions/Countries Measures against Covid-19 Impact
Table 15. Proposal for Cloud-Based Contact Centers Players to Combat Covid-19 Impact
Table 16. Global Cloud-Based Contact Centers Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 17. Global Cloud-Based Contact Centers Market Size by Regions (US$ Million): 2020 VS 2026
Table 18. Global Cloud-Based Contact Centers Market Size by Regions (2015-2020) (US$ Million)
Table 19. Global Cloud-Based Contact Centers Market Share by Regions (2015-2020)
Table 20. Global Cloud-Based Contact Centers Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 21. Global Cloud-Based Contact Centers Market Share by Regions (2021-2026)
Table 22. Market Top Trends
Table 23. Key Drivers: Impact Analysis
Table 24. Key Challenges
Table 25. Cloud-Based Contact Centers Market Growth Strategy
Table 26. Main Points Interviewed from Key Cloud-Based Contact Centers Players
Table 27. Global Cloud-Based Contact Centers Revenue by Players (2015-2020) (Million US$)
Table 28. Global Cloud-Based Contact Centers Market Share by Players (2015-2020)
Table 29. Global Top Cloud-Based Contact Centers Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Cloud-Based Contact Centers as of 2019)
Table 30. Global Cloud-Based Contact Centers by Players Market Concentration Ratio (CR5 and HHI)
Table 31. Key Players Headquarters and Area Served
Table 32. Key Players Cloud-Based Contact Centers Product Solution and Service
Table 33. Date of Enter into Cloud-Based Contact Centers Market
Table 34. Mergers & Acquisitions, Expansion Plans
Table 35. Global Cloud-Based Contact Centers Market Size by Type (2015-2020) (Million US$)
Table 36. Global Cloud-Based Contact Centers Market Size Share by Type (2015-2020)
Table 37. Global Cloud-Based Contact Centers Revenue Market Share by Type (2021-2026)
Table 38. Global Cloud-Based Contact Centers Market Size Share by Application (2015-2020)
Table 39. Global Cloud-Based Contact Centers Market Size by Application (2015-2020) (Million US$)
Table 40. Global Cloud-Based Contact Centers Market Size Share by Application (2021-2026)
Table 41. North America Key Players Cloud-Based Contact Centers Revenue (2019-2020) (Million US$)
Table 42. North America Key Players Cloud-Based Contact Centers Market Share (2019-2020)
Table 43. North America Cloud-Based Contact Centers Market Size by Type (2015-2020) (Million US$)
Table 44. North America Cloud-Based Contact Centers Market Share by Type (2015-2020)
Table 45. North America Cloud-Based Contact Centers Market Size by Application (2015-2020) (Million US$)
Table 46. North America Cloud-Based Contact Centers Market Share by Application (2015-2020)
Table 47. Europe Key Players Cloud-Based Contact Centers Revenue (2019-2020) (Million US$)
Table 48. Europe Key Players Cloud-Based Contact Centers Market Share (2019-2020)
Table 49. Europe Cloud-Based Contact Centers Market Size by Type (2015-2020) (Million US$)
Table 50. Europe Cloud-Based Contact Centers Market Share by Type (2015-2020)
Table 51. Europe Cloud-Based Contact Centers Market Size by Application (2015-2020) (Million US$)
Table 52. Europe Cloud-Based Contact Centers Market Share by Application (2015-2020)
Table 53. China Key Players Cloud-Based Contact Centers Revenue (2019-2020) (Million US$)
Table 54. China Key Players Cloud-Based Contact Centers Market Share (2019-2020)
Table 55. China Cloud-Based Contact Centers Market Size by Type (2015-2020) (Million US$)
Table 56. China Cloud-Based Contact Centers Market Share by Type (2015-2020)
Table 57. China Cloud-Based Contact Centers Market Size by Application (2015-2020) (Million US$)
Table 58. China Cloud-Based Contact Centers Market Share by Application (2015-2020)
Table 59. Japan Key Players Cloud-Based Contact Centers Revenue (2019-2020) (Million US$)
Table 60. Japan Key Players Cloud-Based Contact Centers Market Share (2019-2020)
Table 61. Japan Cloud-Based Contact Centers Market Size by Type (2015-2020) (Million US$)
Table 62. Japan Cloud-Based Contact Centers Market Share by Type (2015-2020)
Table 63. Japan Cloud-Based Contact Centers Market Size by Application (2015-2020) (Million US$)
Table 64. Japan Cloud-Based Contact Centers Market Share by Application (2015-2020)
Table 65. Southeast Asia Key Players Cloud-Based Contact Centers Revenue (2019-2020) (Million US$)
Table 66. Southeast Asia Key Players Cloud-Based Contact Centers Market Share (2019-2020)
Table 67. Southeast Asia Cloud-Based Contact Centers Market Size by Type (2015-2020) (Million US$)
Table 68. Southeast Asia Cloud-Based Contact Centers Market Share by Type (2015-2020)
Table 69. Southeast Asia Cloud-Based Contact Centers Market Size by Application (2015-2020) (Million US$)
Table 70. Southeast Asia Cloud-Based Contact Centers Market Share by Application (2015-2020)
Table 71. India Key Players Cloud-Based Contact Centers Revenue (2019-2020) (Million US$)
Table 72. India Key Players Cloud-Based Contact Centers Market Share (2019-2020)
Table 73. India Cloud-Based Contact Centers Market Size by Type (2015-2020) (Million US$)
Table 74. India Cloud-Based Contact Centers Market Share by Type (2015-2020)
Table 75. India Cloud-Based Contact Centers Market Size by Application (2015-2020) (Million US$)
Table 76. India Cloud-Based Contact Centers Market Share by Application (2015-2020)
Table 77. Central & South America Key Players Cloud-Based Contact Centers Revenue (2019-2020) (Million US$)
Table 78. Central & South America Key Players Cloud-Based Contact Centers Market Share (2019-2020)
Table 79. Central & South America Cloud-Based Contact Centers Market Size by Type (2015-2020) (Million US$)
Table 80. Central & South America Cloud-Based Contact Centers Market Share by Type (2015-2020)
Table 81. Central & South America Cloud-Based Contact Centers Market Size by Application (2015-2020) (Million US$)
Table 82. Central & South America Cloud-Based Contact Centers Market Share by Application (2015-2020)
Table 83. 8x8, Inc Company Details
Table 84. 8x8, Inc Business Overview
Table 85. 8x8, Inc Product
Table 86. 8x8, Inc Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 87. 8x8, Inc Recent Development
Table 88. Five9, Inc Company Details
Table 89. Five9, Inc Business Overview
Table 90. Five9, Inc Product
Table 91. Five9, Inc Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 92. Five9, Inc Recent Development
Table 93. Cisco Systems Company Details
Table 94. Cisco Systems Business Overview
Table 95. Cisco Systems Product
Table 96. Cisco Systems Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 97. Cisco Systems Recent Development
Table 98. Genesys Telecommunications Laboratories Company Details
Table 99. Genesys Telecommunications Laboratories Business Overview
Table 100. Genesys Telecommunications Laboratories Product
Table 101. Genesys Telecommunications Laboratories Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 102. Genesys Telecommunications Laboratories Recent Development
Table 103. Oracle Company Details
Table 104. Oracle Business Overview
Table 105. Oracle Product
Table 106. Oracle Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 107. Oracle Recent Development
Table 108. Nice-Systems Company Details
Table 109. Nice-Systems Business Overview
Table 110. Nice-Systems Product
Table 111. Nice-Systems Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 112. Nice-Systems Recent Development
Table 113. Newvoicemedia Company Details
Table 114. Newvoicemedia Business Overview
Table 115. Newvoicemedia Product
Table 116. Newvoicemedia Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 117. Newvoicemedia Recent Development
Table 118. 3clogic Business Overview
Table 119. 3clogic Product
Table 120. 3clogic Company Details
Table 121. 3clogic Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 122. 3clogic Recent Development
Table 123. Connect First Company Details
Table 124. Connect First Business Overview
Table 125. Connect First Product
Table 126. Connect First Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 127. Connect First Recent Development
Table 128. Aspect Software Company Details
Table 129. Aspect Software Business Overview
Table 130. Aspect Software Product
Table 131. Aspect Software Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 132. Aspect Software Recent Development
Table 133. Incontact Company Details
Table 134. Incontact Business Overview
Table 135. Incontact Product
Table 136. Incontact Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 137. Incontact Recent Development
Table 138. Interactive Intelligence Group Company Details
Table 139. Interactive Intelligence Group Business Overview
Table 140. Interactive Intelligence Group Product
Table 141. Interactive Intelligence Group Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 142. Interactive Intelligence Group Recent Development
Table 143. Broadsoft Company Details
Table 144. Broadsoft Business Overview
Table 145. Broadsoft Product
Table 146. Broadsoft Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 147. Broadsoft Recent Development
Table 148. West Corporation Company Details
Table 149. West Corporation Business Overview
Table 150. West Corporation Product
Table 151. West Corporation Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 152. West Corporation Recent Development
Table 153. Liveops Cloud Company Details
Table 154. Liveops Cloud Business Overview
Table 155. Liveops Cloud Product
Table 156. Liveops Cloud Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 157. Liveops Cloud Recent Development
Table 158. Evolve IP Company Details
Table 159. Evolve IP Business Overview
Table 160. Evolve IP Product
Table 161. Evolve IP Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 162. Evolve IP Recent Development
Table 163. Mitel Networks Company Details
Table 164. Mitel Networks Business Overview
Table 165. Mitel Networks Product
Table 166. Mitel Networks Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 167. Mitel Networks Recent Development
Table 168. Ozonetel Systems Company Details
Table 169. Ozonetel Systems Business Overview
Table 170. Ozonetel Systems Product
Table 171. Ozonetel Systems Revenue in Cloud-Based Contact Centers Business (2015-2020) (Million US$)
Table 172. Ozonetel Systems Recent Development
Table 173. Research Programs/Design for This Report
Table 174. Key Data Information from Secondary Sources
Table 175. Key Data Information from Primary Sources

List Of Figures

LIST OF FIGURES

Figure 1. Global Cloud-Based Contact Centers Market Share by Type: 2020 VS 2026
Figure 2. Automatic Call Distribution (ACD) Features
Figure 3. Agent Performance Optimization (APO) Features
Figure 4. Dialers Features
Figure 5. Interactive Voice Response (IVR) Features
Figure 6. Computer Telephony Integration (CTI) Features
Figure 7. Other Features
Figure 8. Global Cloud-Based Contact Centers Market Share by Application: 2020 VS 2026
Figure 9. BFSI Case Studies
Figure 10. IT and Telecom Case Studies
Figure 11. Retail Case Studies
Figure 12. Government and Public Sector Case Studies
Figure 13. Healthcare and Life Sciences Case Studies
Figure 14. Manufacturing Case Studies
Figure 15. Other Case Studies
Figure 16. Cloud-Based Contact Centers Report Years Considered
Figure 17. Global Cloud-Based Contact Centers Market Size YoY Growth 2015-2026 (US$ Million)
Figure 18. Global Cloud-Based Contact Centers Market Share by Regions: 2020 VS 2026
Figure 19. Global Cloud-Based Contact Centers Market Share by Regions (2021-2026)
Figure 20. Porter's Five Forces Analysis
Figure 21. Global Cloud-Based Contact Centers Market Share by Players in 2019
Figure 22. Global Top Cloud-Based Contact Centers Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Cloud-Based Contact Centers as of 2019
Figure 23. The Top 10 and 5 Players Market Share by Cloud-Based Contact Centers Revenue in 2019
Figure 24. North America Cloud-Based Contact Centers Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. Europe Cloud-Based Contact Centers Market Size YoY Growth (2015-2020) (Million US$)
Figure 26. China Cloud-Based Contact Centers Market Size YoY Growth (2015-2020) (Million US$)
Figure 27. Japan Cloud-Based Contact Centers Market Size YoY Growth (2015-2020) (Million US$)
Figure 28. Southeast Asia Cloud-Based Contact Centers Market Size YoY Growth (2015-2020) (Million US$)
Figure 29. India Cloud-Based Contact Centers Market Size YoY Growth (2015-2020) (Million US$)
Figure 30. Central & South America Cloud-Based Contact Centers Market Size YoY Growth (2015-2020) (Million US$)
Figure 31. 8x8, Inc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 32. 8x8, Inc Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 33. Five9, Inc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 34. Five9, Inc Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 35. Cisco Systems Total Revenue (US$ Million): 2019 Compared with 2018
Figure 36. Cisco Systems Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 37. Genesys Telecommunications Laboratories Total Revenue (US$ Million): 2019 Compared with 2018
Figure 38. Genesys Telecommunications Laboratories Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 39. Oracle Total Revenue (US$ Million): 2019 Compared with 2018
Figure 40. Oracle Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 41. Nice-Systems Total Revenue (US$ Million): 2019 Compared with 2018
Figure 42. Nice-Systems Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 43. Newvoicemedia Total Revenue (US$ Million): 2019 Compared with 2018
Figure 44. Newvoicemedia Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 45. 3clogic Total Revenue (US$ Million): 2019 Compared with 2018
Figure 46. 3clogic Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 47. Connect First Total Revenue (US$ Million): 2019 Compared with 2018
Figure 48. Connect First Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 49. Aspect Software Total Revenue (US$ Million): 2019 Compared with 2018
Figure 50. Aspect Software Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 51. Incontact Total Revenue (US$ Million): 2019 Compared with 2018
Figure 52. Incontact Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 53. Interactive Intelligence Group Total Revenue (US$ Million): 2019 Compared with 2018
Figure 54. Interactive Intelligence Group Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 55. Broadsoft Total Revenue (US$ Million): 2019 Compared with 2018
Figure 56. Broadsoft Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 57. West Corporation Total Revenue (US$ Million): 2019 Compared with 2018
Figure 58. West Corporation Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 59. Liveops Cloud Total Revenue (US$ Million): 2019 Compared with 2018
Figure 60. Liveops Cloud Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 61. Evolve IP Total Revenue (US$ Million): 2019 Compared with 2018
Figure 62. Evolve IP Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 63. Mitel Networks Total Revenue (US$ Million): 2019 Compared with 2018
Figure 64. Mitel Networks Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 65. Ozonetel Systems Total Revenue (US$ Million): 2019 Compared with 2018
Figure 66. Ozonetel Systems Revenue Growth Rate in Cloud-Based Contact Centers Business (2015-2020)
Figure 67. Bottom-up and Top-down Approaches for This Report
Figure 68. Data Triangulation
Figure 69. Key Executives Interviewed