COVID-19 Impact on Global CCaaS Software Market Size, Status and Forecast 2020-2026

August 2020 | 95 pages | ID: C37D1DD6118CEN
QYResearch

Abstracts

This report focuses on the global CCaaS Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the CCaaS Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study

• Genesys
• CallTrackingMetrics
• IBM
• NICE Systems
• Avaya
• MiCloud
• SAP
• KOOKOO
• Bright Pattern
• RingCentral
• Telax
• Contact Center
• Connect First
• Talkdesk

Market segment by Type, the product can be split into

• Cloud Based
• Web Based

Market segment by Application, split into

• Large Enterprises
• SMEs

Market segment by Regions/Countries, this report covers

• North America
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America

The study objectives of this report are:

• To analyze global CCaaS Software status, future forecast, growth opportunity, key market and key players.
• To present the CCaaS Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of CCaaS Software are as follows:

• History Year: 2015-2019
• Base Year: 2019
• Estimated Year: 2020
• Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Contents

1 REPORT OVERVIEW

1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by CCaaS Software Revenue
1.4 Market Analysis by Type
  1.4.1 Global CCaaS Software Market Size Growth Rate by Type: 2020 VS 2026
  1.4.2 Cloud Based
  1.4.3 Web Based
1.5 Market by Application
  1.5.1 Global CCaaS Software Market Share by Application: 2020 VS 2026
  1.5.2 Large Enterprises
  1.5.3 SMEs
1.6 Coronavirus Disease 2019 (Covid-19): CCaaS Software Industry Impact
  1.6.1 How the Covid-19 is Affecting the CCaaS Software Industry
    1.6.1.1 CCaaS Software Business Impact Assessment - Covid-19
    1.6.1.2 Supply Chain Challenges
    1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
  1.6.2 Market Trends and CCaaS Software Potential Opportunities in the COVID-19 Landscape
  1.6.3 Measures / Proposal against Covid-19
    1.6.3.1 Government Measures to Combat Covid-19 Impact
    1.6.3.2 Proposal for CCaaS Software Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered

2 GLOBAL GROWTH TRENDS BY REGIONS

2.1 CCaaS Software Market Perspective (2015-2026)
2.2 CCaaS Software Growth Trends by Regions
  2.2.1 CCaaS Software Market Size by Regions: 2015 VS 2020 VS 2026
  2.2.2 CCaaS Software Historic Market Share by Regions (2015-2020)
  2.2.3 CCaaS Software Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
  2.3.1 Market Top Trends
  2.3.2 Market Drivers
  2.3.3 Market Challenges
  2.3.4 Porter’s Five Forces Analysis
  2.3.5 CCaaS Software Market Growth Strategy
  2.3.6 Primary Interviews with Key CCaaS Software Players (Opinion Leaders)

3 COMPETITION LANDSCAPE BY KEY PLAYERS

3.1 Global Top CCaaS Software Players by Market Size
  3.1.1 Global Top CCaaS Software Players by Revenue (2015-2020)
  3.1.2 Global CCaaS Software Revenue Market Share by Players (2015-2020)
  3.1.3 Global CCaaS Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global CCaaS Software Market Concentration Ratio
  3.2.1 Global CCaaS Software Market Concentration Ratio (CR5 and HHI)
  3.2.2 Global Top 10 and Top 5 Companies by CCaaS Software Revenue in 2019
3.3 CCaaS Software Key Players Head office and Area Served
3.4 Key Players CCaaS Software Product Solution and Service
3.5 Date of Enter into CCaaS Software Market
3.6 Mergers & Acquisitions, Expansion Plans

4 BREAKDOWN DATA BY TYPE (2015-2026)

4.1 Global CCaaS Software Historic Market Size by Type (2015-2020)
4.2 Global CCaaS Software Forecasted Market Size by Type (2021-2026)

5 CCAAS SOFTWARE BREAKDOWN DATA BY APPLICATION (2015-2026)

5.1 Global CCaaS Software Market Size by Application (2015-2020)
5.2 Global CCaaS Software Forecasted Market Size by Application (2021-2026)

6 NORTH AMERICA

6.1 North America CCaaS Software Market Size (2015-2020)
6.2 CCaaS Software Key Players in North America (2019-2020)
6.3 North America CCaaS Software Market Size by Type (2015-2020)
6.4 North America CCaaS Software Market Size by Application (2015-2020)

7 EUROPE

7.1 Europe CCaaS Software Market Size (2015-2020)
7.2 CCaaS Software Key Players in Europe (2019-2020)
7.3 Europe CCaaS Software Market Size by Type (2015-2020)
7.4 Europe CCaaS Software Market Size by Application (2015-2020)

8 CHINA

8.1 China CCaaS Software Market Size (2015-2020)
8.2 CCaaS Software Key Players in China (2019-2020)
8.3 China CCaaS Software Market Size by Type (2015-2020)
8.4 China CCaaS Software Market Size by Application (2015-2020)

9 JAPAN

9.1 Japan CCaaS Software Market Size (2015-2020)
9.2 CCaaS Software Key Players in Japan (2019-2020)
9.3 Japan CCaaS Software Market Size by Type (2015-2020)
9.4 Japan CCaaS Software Market Size by Application (2015-2020)

10 SOUTHEAST ASIA

10.1 Southeast Asia CCaaS Software Market Size (2015-2020)
10.2 CCaaS Software Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia CCaaS Software Market Size by Type (2015-2020)
10.4 Southeast Asia CCaaS Software Market Size by Application (2015-2020)

11 INDIA

11.1 India CCaaS Software Market Size (2015-2020)
11.2 CCaaS Software Key Players in India (2019-2020)
11.3 India CCaaS Software Market Size by Type (2015-2020)
11.4 India CCaaS Software Market Size by Application (2015-2020)

12 CENTRAL & SOUTH AMERICA

12.1 Central & South America CCaaS Software Market Size (2015-2020)
12.2 CCaaS Software Key Players in Central & South America (2019-2020)
12.3 Central & South America CCaaS Software Market Size by Type (2015-2020)
12.4 Central & South America CCaaS Software Market Size by Application (2015-2020)

13 KEY PLAYERS PROFILES

13.1 Genesys
  13.1.1 Genesys Company Details
  13.1.2 Genesys Business Overview and Its Total Revenue
  13.1.3 Genesys CCaaS Software Introduction
  13.1.4 Genesys Revenue in CCaaS Software Business (2015-2020))
  13.1.5 Genesys Recent Development
13.2 CallTrackingMetrics
  13.2.1 CallTrackingMetrics Company Details
  13.2.2 CallTrackingMetrics Business Overview and Its Total Revenue
  13.2.3 CallTrackingMetrics CCaaS Software Introduction
  13.2.4 CallTrackingMetrics Revenue in CCaaS Software Business (2015-2020)
  13.2.5 CallTrackingMetrics Recent Development
13.3 IBM
  13.3.1 IBM Company Details
  13.3.2 IBM Business Overview and Its Total Revenue
  13.3.3 IBM CCaaS Software Introduction
  13.3.4 IBM Revenue in CCaaS Software Business (2015-2020)
  13.3.5 IBM Recent Development
13.4 NICE Systems
  13.4.1 NICE Systems Company Details
  13.4.2 NICE Systems Business Overview and Its Total Revenue
  13.4.3 NICE Systems CCaaS Software Introduction
  13.4.4 NICE Systems Revenue in CCaaS Software Business (2015-2020)
  13.4.5 NICE Systems Recent Development
13.5 Avaya
  13.5.1 Avaya Company Details
  13.5.2 Avaya Business Overview and Its Total Revenue
  13.5.3 Avaya CCaaS Software Introduction
  13.5.4 Avaya Revenue in CCaaS Software Business (2015-2020)
  13.5.5 Avaya Recent Development
13.6 MiCloud
  13.6.1 MiCloud Company Details
  13.6.2 MiCloud Business Overview and Its Total Revenue
  13.6.3 MiCloud CCaaS Software Introduction
  13.6.4 MiCloud Revenue in CCaaS Software Business (2015-2020)
  13.6.5 MiCloud Recent Development
13.7 SAP
  13.7.1 SAP Company Details
  13.7.2 SAP Business Overview and Its Total Revenue
  13.7.3 SAP CCaaS Software Introduction
  13.7.4 SAP Revenue in CCaaS Software Business (2015-2020)
  13.7.5 SAP Recent Development
13.8 KOOKOO
  13.8.1 KOOKOO Company Details
  13.8.2 KOOKOO Business Overview and Its Total Revenue
  13.8.3 KOOKOO CCaaS Software Introduction
  13.8.4 KOOKOO Revenue in CCaaS Software Business (2015-2020)
  13.8.5 KOOKOO Recent Development
13.9 Bright Pattern
  13.9.1 Bright Pattern Company Details
  13.9.2 Bright Pattern Business Overview and Its Total Revenue
  13.9.3 Bright Pattern CCaaS Software Introduction
  13.9.4 Bright Pattern Revenue in CCaaS Software Business (2015-2020)
  13.9.5 Bright Pattern Recent Development
13.10 RingCentral
  13.10.1 RingCentral Company Details
  13.10.2 RingCentral Business Overview and Its Total Revenue
  13.10.3 RingCentral CCaaS Software Introduction
  13.10.4 RingCentral Revenue in CCaaS Software Business (2015-2020)
  13.10.5 RingCentral Recent Development
13.11 Telax
  10.11.1 Telax Company Details
  10.11.2 Telax Business Overview and Its Total Revenue
  10.11.3 Telax CCaaS Software Introduction
  10.11.4 Telax Revenue in CCaaS Software Business (2015-2020)
  10.11.5 Telax Recent Development
13.12 Contact Center
  10.12.1 Contact Center Company Details
  10.12.2 Contact Center Business Overview and Its Total Revenue
  10.12.3 Contact Center CCaaS Software Introduction
  10.12.4 Contact Center Revenue in CCaaS Software Business (2015-2020)
  10.12.5 Contact Center Recent Development
13.13 Connect First
  10.13.1 Connect First Company Details
  10.13.2 Connect First Business Overview and Its Total Revenue
  10.13.3 Connect First CCaaS Software Introduction
  10.13.4 Connect First Revenue in CCaaS Software Business (2015-2020)
  10.13.5 Connect First Recent Development
13.14 Talkdesk
  10.14.1 Talkdesk Company Details
  10.14.2 Talkdesk Business Overview and Its Total Revenue
  10.14.3 Talkdesk CCaaS Software Introduction
  10.14.4 Talkdesk Revenue in CCaaS Software Business (2015-2020)
  10.14.5 Talkdesk Recent Development

14 ANALYST'S VIEWPOINTS/CONCLUSIONS

15 APPENDIX

15.1 Research Methodology
  15.1.1 Methodology/Research Approach
  15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details

List Of Tables

LIST OF TABLES

Table 1. CCaaS Software Key Market Segments
Table 2. Key Players Covered: Ranking by CCaaS Software Revenue
Table 3. Ranking of Global Top CCaaS Software Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global CCaaS Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Cloud Based
Table 6. Key Players of Web Based
Table 7. COVID-19 Impact Global Market: (Four CCaaS Software Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for CCaaS Software Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for CCaaS Software Players to Combat Covid-19 Impact
Table 12. Global CCaaS Software Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global CCaaS Software Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global CCaaS Software Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global CCaaS Software Market Share by Regions (2015-2020)
Table 16. Global CCaaS Software Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global CCaaS Software Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. CCaaS Software Market Growth Strategy
Table 22. Main Points Interviewed from Key CCaaS Software Players
Table 23. Global CCaaS Software Revenue by Players (2015-2020) (Million US$)
Table 24. Global CCaaS Software Market Share by Players (2015-2020)
Table 25. Global Top CCaaS Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in CCaaS Software as of 2019)
Table 26. Global CCaaS Software by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players CCaaS Software Product Solution and Service
Table 29. Date of Enter into CCaaS Software Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global CCaaS Software Market Size by Type (2015-2020) (Million US$)
Table 32. Global CCaaS Software Market Size Share by Type (2015-2020)
Table 33. Global CCaaS Software Revenue Market Share by Type (2021-2026)
Table 34. Global CCaaS Software Market Size Share by Application (2015-2020)
Table 35. Global CCaaS Software Market Size by Application (2015-2020) (Million US$)
Table 36. Global CCaaS Software Market Size Share by Application (2021-2026)
Table 37. North America Key Players CCaaS Software Revenue (2019-2020) (Million US$)
Table 38. North America Key Players CCaaS Software Market Share (2019-2020)
Table 39. North America CCaaS Software Market Size by Type (2015-2020) (Million US$)
Table 40. North America CCaaS Software Market Share by Type (2015-2020)
Table 41. North America CCaaS Software Market Size by Application (2015-2020) (Million US$)
Table 42. North America CCaaS Software Market Share by Application (2015-2020)
Table 43. Europe Key Players CCaaS Software Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players CCaaS Software Market Share (2019-2020)
Table 45. Europe CCaaS Software Market Size by Type (2015-2020) (Million US$)
Table 46. Europe CCaaS Software Market Share by Type (2015-2020)
Table 47. Europe CCaaS Software Market Size by Application (2015-2020) (Million US$)
Table 48. Europe CCaaS Software Market Share by Application (2015-2020)
Table 49. China Key Players CCaaS Software Revenue (2019-2020) (Million US$)
Table 50. China Key Players CCaaS Software Market Share (2019-2020)
Table 51. China CCaaS Software Market Size by Type (2015-2020) (Million US$)
Table 52. China CCaaS Software Market Share by Type (2015-2020)
Table 53. China CCaaS Software Market Size by Application (2015-2020) (Million US$)
Table 54. China CCaaS Software Market Share by Application (2015-2020)
Table 55. Japan Key Players CCaaS Software Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players CCaaS Software Market Share (2019-2020)
Table 57. Japan CCaaS Software Market Size by Type (2015-2020) (Million US$)
Table 58. Japan CCaaS Software Market Share by Type (2015-2020)
Table 59. Japan CCaaS Software Market Size by Application (2015-2020) (Million US$)
Table 60. Japan CCaaS Software Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players CCaaS Software Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players CCaaS Software Market Share (2019-2020)
Table 63. Southeast Asia CCaaS Software Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia CCaaS Software Market Share by Type (2015-2020)
Table 65. Southeast Asia CCaaS Software Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia CCaaS Software Market Share by Application (2015-2020)
Table 67. India Key Players CCaaS Software Revenue (2019-2020) (Million US$)
Table 68. India Key Players CCaaS Software Market Share (2019-2020)
Table 69. India CCaaS Software Market Size by Type (2015-2020) (Million US$)
Table 70. India CCaaS Software Market Share by Type (2015-2020)
Table 71. India CCaaS Software Market Size by Application (2015-2020) (Million US$)
Table 72. India CCaaS Software Market Share by Application (2015-2020)
Table 73. Central & South America Key Players CCaaS Software Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players CCaaS Software Market Share (2019-2020)
Table 75. Central & South America CCaaS Software Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America CCaaS Software Market Share by Type (2015-2020)
Table 77. Central & South America CCaaS Software Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America CCaaS Software Market Share by Application (2015-2020)
Table 79. Genesys Company Details
Table 80. Genesys Business Overview
Table 81. Genesys Product
Table 82. Genesys Revenue in CCaaS Software Business (2015-2020) (Million US$)
Table 83. Genesys Recent Development
Table 84. CallTrackingMetrics Company Details
Table 85. CallTrackingMetrics Business Overview
Table 86. CallTrackingMetrics Product
Table 87. CallTrackingMetrics Revenue in CCaaS Software Business (2015-2020) (Million US$)
Table 88. CallTrackingMetrics Recent Development
Table 89. IBM Company Details
Table 90. IBM Business Overview
Table 91. IBM Product
Table 92. IBM Revenue in CCaaS Software Business (2015-2020) (Million US$)
Table 93. IBM Recent Development
Table 94. NICE Systems Company Details
Table 95. NICE Systems Business Overview
Table 96. NICE Systems Product
Table 97. NICE Systems Revenue in CCaaS Software Business (2015-2020) (Million US$)
Table 98. NICE Systems Recent Development
Table 99. Avaya Company Details
Table 100. Avaya Business Overview
Table 101. Avaya Product
Table 102. Avaya Revenue in CCaaS Software Business (2015-2020) (Million US$)
Table 103. Avaya Recent Development
Table 104. MiCloud Company Details
Table 105. MiCloud Business Overview
Table 106. MiCloud Product
Table 107. MiCloud Revenue in CCaaS Software Business (2015-2020) (Million US$)
Table 108. MiCloud Recent Development
Table 109. SAP Company Details
Table 110. SAP Business Overview
Table 111. SAP Product
Table 112. SAP Revenue in CCaaS Software Business (2015-2020) (Million US$)
Table 113. SAP Recent Development
Table 114. KOOKOO Business Overview
Table 115. KOOKOO Product
Table 116. KOOKOO Company Details
Table 117. KOOKOO Revenue in CCaaS Software Business (2015-2020) (Million US$)
Table 118. KOOKOO Recent Development
Table 119. Bright Pattern Company Details
Table 120. Bright Pattern Business Overview
Table 121. Bright Pattern Product
Table 122. Bright Pattern Revenue in CCaaS Software Business (2015-2020) (Million US$)
Table 123. Bright Pattern Recent Development
Table 124. RingCentral Company Details
Table 125. RingCentral Business Overview
Table 126. RingCentral Product
Table 127. RingCentral Revenue in CCaaS Software Business (2015-2020) (Million US$)
Table 128. RingCentral Recent Development
Table 129. Telax Company Details
Table 130. Telax Business Overview
Table 131. Telax Product
Table 132. Telax Revenue in CCaaS Software Business (2015-2020) (Million US$)
Table 133. Telax Recent Development
Table 134. Contact Center Company Details
Table 135. Contact Center Business Overview
Table 136. Contact Center Product
Table 137. Contact Center Revenue in CCaaS Software Business (2015-2020) (Million US$)
Table 138. Contact Center Recent Development
Table 139. Connect First Company Details
Table 140. Connect First Business Overview
Table 141. Connect First Product
Table 142. Connect First Revenue in CCaaS Software Business (2015-2020) (Million US$)
Table 143. Connect First Recent Development
Table 144. Talkdesk Company Details
Table 145. Talkdesk Business Overview
Table 146. Talkdesk Product
Table 147. Talkdesk Revenue in CCaaS Software Business (2015-2020) (Million US$)
Table 148. Talkdesk Recent Development
Table 149. Research Programs/Design for This Report
Table 150. Key Data Information from Secondary Sources
Table 151. Key Data Information from Primary Sources

List Of Figures

LIST OF FIGURES

Figure 1. Global CCaaS Software Market Share by Type: 2020 VS 2026
Figure 2. Cloud Based Features
Figure 3. Web Based Features
Figure 4. Global CCaaS Software Market Share by Application: 2020 VS 2026
Figure 5. Large Enterprises Case Studies
Figure 6. SMEs Case Studies
Figure 7. CCaaS Software Report Years Considered
Figure 8. Global CCaaS Software Market Size YoY Growth 2015-2026 (US$ Million)
Figure 9. Global CCaaS Software Market Share by Regions: 2020 VS 2026
Figure 10. Global CCaaS Software Market Share by Regions (2021-2026)
Figure 11. Porter's Five Forces Analysis
Figure 12. Global CCaaS Software Market Share by Players in 2019
Figure 13. Global Top CCaaS Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in CCaaS Software as of 2019
Figure 14. The Top 10 and 5 Players Market Share by CCaaS Software Revenue in 2019
Figure 15. North America CCaaS Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 16. Europe CCaaS Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 17. China CCaaS Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. Japan CCaaS Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Southeast Asia CCaaS Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. India CCaaS Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Central & South America CCaaS Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Genesys Total Revenue (US$ Million): 2019 Compared with 2018
Figure 23. Genesys Revenue Growth Rate in CCaaS Software Business (2015-2020)
Figure 24. CallTrackingMetrics Total Revenue (US$ Million): 2019 Compared with 2018
Figure 25. CallTrackingMetrics Revenue Growth Rate in CCaaS Software Business (2015-2020)
Figure 26. IBM Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. IBM Revenue Growth Rate in CCaaS Software Business (2015-2020)
Figure 28. NICE Systems Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. NICE Systems Revenue Growth Rate in CCaaS Software Business (2015-2020)
Figure 30. Avaya Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. Avaya Revenue Growth Rate in CCaaS Software Business (2015-2020)
Figure 32. MiCloud Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. MiCloud Revenue Growth Rate in CCaaS Software Business (2015-2020)
Figure 34. SAP Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. SAP Revenue Growth Rate in CCaaS Software Business (2015-2020)
Figure 36. KOOKOO Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. KOOKOO Revenue Growth Rate in CCaaS Software Business (2015-2020)
Figure 38. Bright Pattern Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. Bright Pattern Revenue Growth Rate in CCaaS Software Business (2015-2020)
Figure 40. RingCentral Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. RingCentral Revenue Growth Rate in CCaaS Software Business (2015-2020)
Figure 42. Telax Total Revenue (US$ Million): 2019 Compared with 2018
Figure 43. Telax Revenue Growth Rate in CCaaS Software Business (2015-2020)
Figure 44. Contact Center Total Revenue (US$ Million): 2019 Compared with 2018
Figure 45. Contact Center Revenue Growth Rate in CCaaS Software Business (2015-2020)
Figure 46. Connect First Total Revenue (US$ Million): 2019 Compared with 2018
Figure 47. Connect First Revenue Growth Rate in CCaaS Software Business (2015-2020)
Figure 48. Talkdesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 49. Talkdesk Revenue Growth Rate in CCaaS Software Business (2015-2020)
Figure 50. Bottom-up and Top-down Approaches for This Report
Figure 51. Data Triangulation
Figure 52. Key Executives Interviewed